Focused on service
Meeting our customers’ expectations means constantly improving our ways of doing things and the service we provide. This daily challenge pushes us to implement increasingly targeted initiatives so that we can offer the quality services that our customers need. Again this year, we adapted our organization to the pandemic, maintaining measures of solidarity with the Québec population that we adopted in 2020. This choice reflects our desire to continue to support our customers through this particularly challenging time. Despite the unique difficulties of the past year, we were able to provide a reliable and sustainable electricity supply, while meeting or even exceeding customer expectations.
ANNUAL REPO RT 2 02 1 | 1 6
