FRANKS HAPPY DAY The new way of driving high performance
Together we… come home unharmed, wiser and with more energy on Race Bank through…
CARE
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COMMUNICATION
PLANNING
Why leaders should ensure your safety
As mankind has developed over thousands of years we have always faced danger. Lack of food, harsh environment and hostile people, like Vikings. Maslows hierarchy of needs says the basic needs is make sure we get food and have shelter – feeling safe and secure. When a leader makes the choice to put the safety and lives of the people first, to sacrifice their own comfort so that people make safe and feel like they belong – remarkable things happen. On the Race bank project we work with a variety of people from several different companies. To really achieve remarkable things we all need to be inside the circle of safety, where we spend our energy on creating the most positive outcome – not waste energy fearing making a mistake. Leaders are responsible for creating and maintaining the circle of safety.
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Full Engagement and Energy Definitions of Engagement “The extent to which employees commit to something or
someone in the organization, and how long they stay as a result of that commitment.” “Loyal employees (versus satisfied employees) stay because
they want to. They go above and beyond the call of duty to further their company’s interests.” “Engagement is the state in which individuals are
emotionally and intellectually committed to the organization as measured by three primary behaviors: Say, Stay and Strive.” “The extent to which employees put discretionary effort
into their work in the form of brainpower, extra time, and energy.” Fully Engaged Employees are Safer
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Manage Energy to Sustain High Performance Old Paradigm - Time Management Avoid stress Breaks are a waste of time Career as a marathon Reward = Performance Self-discipline and will create change New paradigm - Energy Management Stress increases capacity Recovery generates growth Career as a series of sprints Purpose = Performance Habits and rituals create change “Most large organizations invest in developing employees’ skills, knowledge, and competence. Very few help build and sustain their capacity—their energy— which is typically taken for granted. In fact, greater capacity makes it possible to get more done in less time at a higher level of engagement and with more sustainability.” Tony Schwartz and Catherine McCarthy 2007
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The 4 levels of your energy
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Please meet Frank the Race Banker Frank is working on Race Bank. He is in many ways similar to his colleagues on the project. He likes his job and wants to perform at the best of his capability in all aspects of his life. At work he gets his energy from 1) Achieving difficult targets 2) Overcoming obstacles and challenges 3) Winning with his team
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Business KPIs Most business KPIs measure how well we do Return on Investment Number of People employed Revenue Growth Rates Positive measures
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HSE KPIs Safety KPIs are Lost time Incidents Days not at work due to injury or illness
Days since last accident that (could have) caused lost time or
loss of life Spills and emissions to the environment
This is measuring the negative impacts, failures to perform and harm done to people or environment
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HSE KPIs – How safe can we get? No work means no injuries, no work means no business.
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New HSE KPI
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New HSE KPI
If we look at HSE like most of the other business KPIs we could take a look at when things go right.  Count the number of success and strive to have more
successful days every week.  Frank has a Safety Mindset, and to him a successful day is a
day where - Everyone goes safe home from work (Real or Near Miss incidents more than what can be handled on site - Medical Treatment Cases and worse makes Frank unhappy) - Positive wording on the environment (No harm to the environment through spills of harmful substances)
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New HSE KPI How to turn every day into a success It is important to be realistic and accept that there will be times when things do not go to plan, and incidents occur “A mistake that you learn from is an investment” Samuel Leupold WP Town Hall December 2016 Should an incident occur that makes Frank unhappy here is
advice on how to make him happy again - Make sure that you investigate the incident and find the failure in the system. - Make sure that the findings are passed on and that the lessons learned are documented. - Apply the lessons learned in the future, don’t let them sit silent in the system
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What will we do For each day Frank is happy we will drop a green ball in a tube
in the Grimsby Office For each day Frank is not happy we will drop a pink ball in the tube with the date marked on the ball The tube will be attached to the handrail of the staircase in the
Grimsby office - It will make the measure visual - It will be an opportunity to start a conversation about the days
At the top of stairs there will be a binder with the a description of
what happened for each of the pink balls, including - Corrective actions - Preventive actions If the actions are effective they can be turned into Lessons Learned, thereby making the day a happy day “A mistake that you learn from is an investment” Samuel Leupold WP Town Hall December 2016
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Keep checking the battery
Are we fully engaged? Measure the charge on a regular basis to see how things are going. Be ready to make changes to support a fully charged battery
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