Airport Focus International issue 36: March/April by Iain Hoey

ISSUE 36 | MARCH/APRIL 2018

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EDITORIAL GARY MASON, EDITOR:

REGIONAL AIRPORTS: THE COST OF REMAINING COMPETITIVE The recent withdrawal of Ryanair from Glasgow was a blow to the UK regional airport network

ost of the larger players in the aviation industry pay lip service to the notion that regional airports are a vital cog in the transport network yet the struggle among those airports for a larger QEVOIX WLEVI FIXXIV TVSǻXEFMPMX] QSVI HMVIGX PSRK LEYP ǼMKLXW ERH E WYWXEMREFPI WYTTSVXMRK road and rail infrastructure are as hard today as they have ever been. While the larger hubs operating at almost full capacity in some cases watch calmly as carriers form an orderly queue for sort-after landing slots, regional airports are constantly looking over their shoulder as new summer and winter schedules are announced - particularly within the volatile low cost carrier market. As pointed out in this issue’s regional airports feature (see page 32) within the UK we have seen the growth in LCCs operating out of regional airports with Manchester, Birmingham, LeedsBradford, East Midlands, Glasgow, Edinburgh, Bristol and Southampton being most notable. But uncertainly over Brexit - with some dark warnings by LCC giant Ryanair – and the need to remain a competitively priced option for LCCs and their savings motivated customers, can see market place footholds disappear at the drop of a hat. Last month Ryanair announced it would be closing its base at Glasgow Airport. The number of routes operated from the airport [MPP FI GYX JVSQ XS XLVII [MXL ǻZI FIMRK transferred to Edinburgh. Ryanair said it had run out of patience waiting for the Scottish Government to

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reduce Air Passenger Duty (APD) tax after ministers promised it would be halved. Glasgow Airport said it was “bitterly disappointed” and there was "no doubt" the failure to replace APD with a cheaper air departure tax (ADT) in Scotland was behind the move The withdrawal from Glasgow will mean that 300 indirect jobs could be lost with a potential fall in around 500,000 passengers. On a more positive note the bold plan announced recently for the expansion of )SRGEWXIV LIǽIPH &MVTSVX XS GVIEXI E RI[ Aerotropolis in the north of England, is a [IPGSQI FMH XS HIGIRXVEPMWI ǼMKLXW XS ERH from the UK from London. A key component of the Vision is the addition of an airport rail station connected to the East Coast Mainline; requiring only 7 miles of new track, which could be open in NYWX ǻZI ]IEVWƶ XMQI The station would provide a direct rail link to London and Newcastle in under 90 minutes travel time. It would also be connected to major regional centres such EW LIǽIPH 1IIHW ERH -YPP 9T XS QMPPMSR people living within a 90 minute journey time would have access to the airport by public transport, an increase of 6.6m. This will give passengers who don’t want to brave the M4 and M25, another option of going somewhere else other than London to GEXGL XLIMV ǼMKLX 'YX [MPP XLI 1((W TVSZMHI XLI routes and network options that will make the project a success? MARCH/APRIL 2018 | AIRPORT FOCUS | 3

Fly in and check out our new décor.

CONTENTS

Editor Gary Mason gary.mason@jld-media.co.uk +44 (0) 7904 299 498 Editorial Assistant Iain Hoey iainhoey94@hotmail.co.uk +44 (0) 7757 946 414 Sales Manager Robert Aitken robert.aitken@jld-media.co.uk +44 (0) 7766 195 814 Design & Production Stuart West stuart.west@jld-media.co.uk +44 (0) 1737 852 343 Publishing Director Helen Richmond helen.richmond@jld-media.co.uk +44 (0) 1737 852 344 Subscriptions subscriptions@jld-media.co.uk +44 (0) 7808 773 346 Airport Focus JLD Media, 25 Clarendon Road, Redhill, Surrey RH1 1QZ Tel: +44 (0) 1737 852 100

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COVER

STORY:ARTIFICIAL

COULD

HELP

COMPLY INSIDER

WITH

AIRPORTS IATAÕS

AND BAG

INTELLIGENCE AIRLINES TRACKING

MANDATE

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MARCH/APRIL 2018 | AIRPORT FOCUS | 5

EDITORIAL BOARD

1. DR. MICHAEL KERKLOH CEO Flughafen München GmbH (FMG)

3. THOMAS TORSTEN-MEYER Former - Senior Vice President Airport Operation Munich Airport

5. RICHARD DUNCAN Assistant General Manager, Public Safety and Security Hartsfield-Jackson Atlanta International Airport (ATL)

Since September 2002 the management team at Muncich Airport has been led by Dr. Michael Kerkloh. He is FMG’s president and CEO. The 63-year-old Kerkloh embodies a new leadership generation in the German aviation industry. Kerkloh completed a degree in economics in 1979 at the University of Frankfurt, where he also completed a doctorate in political science. He began his career in the aviation industry at Frankfurt Airport. Afterwards he became one of two managing directors at Hamburg Airport in 1995. Dr. Michael Kerkloh is a member of the governing bodies of a number of important industry organizations. He represented the interests of German airports in dealings with public authorities, policy makers and the business world as the president of the German Airports Association (ADV) from 2013 until 2016. He has been a member of the Governing Board of ACI World, the global airport association, for many years. Dr. Kerkloh was appointed to the executive committee of BDL, the German Aviation Industry Association. In June 2017 Dr Kerkloh was elected president of Airport Council International (ACI) Europe and represents the interests of more than 500 airports in 45 European countries.

After seven years in the German Air Force, where he obtained his pilot’s license and was involved in integrated NATO air defence, Thomas Torsten-Meyer joined Stuttgart Airport where after XVEMRMRK EW &MVTSVX 8VEǽG &WWMWXERX LI [SVOIH JSV ǻZI ]IEVW EW 2EREKIV &TVSR (SRXVSP He then moved to Bremen Airport for another 7-year spell as Manager dealing with Airport Training, Passenger Services and Ground Handling Ramp Services. From 1986 he was Manager for Airport Operations at Munich Airport dealing with a wide ZEVMIX] SJ XEWOW VERKMRK JVSQ XVEǽG XIGLRSPSK] organisation and control to training programs, ETVSR XVEǽG ERH IQIVKIRG] TPER VIKYPEXMSRW aircraft positioning, taxi guidance, winter services and safety management. He also represented the Airport company on HMǺIVIRX EZMEXMSR EWWSGMEXMSRW MRGPYHMRK XLI &(. the German ADV and as a NATO Civil ;Aviation Expert for the German Government (DOT).

Richard L. Duncan, CPP, IAP, serves as the assistant general manager for public safety and WIGYVMX] EX -EVXWǻIPH /EGOWSR &XPERXE .RXIVREtional Airport (ATL), the world’s busiest and most IǽGMIRX EMVTSVX -I PIEHW XLI &MVTSVX TYFPMG WEJIX] and security team with operational responsibilities JSV &MVTSVX PE[ IRJSVGIQIRX PMJI ERH ǻVI WEJIX] security, emergency preparedness and response, and the Airport communications center. Mr. Duncan oversees day-to-day operations and regulatory compliance to ensure the safe and secure movements of ATL’s more than 104 million annual passengers and 63,000 employees. Additionally, Mr. Duncan is responsible for developing and implementing the Airport’s emergency response plans. He regularly coordinates with federal, state, and local agencies to implement rules and procedures. & VIXMVIH GSQQMWWMSRIH QMPMXEV] TSPMGI SǽGIV Mr. Duncan has performed law enforcement and security management duties internationally. -I MW FSEVH GIVXMǻIH MR IGYVMX] 2EREKIQIRX F] & . .RXIVREXMSREP GIVXMǻIH MR -SQIPERH IGYVMX] F] XLI &QIVMGER 'SEVH JSV (IVXMǻGEXMSR MR -SQIPERH IGYVMX] ERH GIVXMǻIH EW ER International Airport Professional by the Airport Council International and the International Civil Aviation Organization.

2. FOO SEK MIN Executive Vice President Changi Airport Group (Singapore) Pte Ltd An aviation veteran and recognized international airport management professional who rose through the ranks at Changi Airport over the last 19 years. Key career highlights include the planning and operational opening of Terminal 3 in 2008, Budget Terminal in 2006, the upgrading of Terminal 2 between@ 2004 and 2006, and the extension of Terminal 2 between 1995 and 1996. Responsible for the opening of the Airport Logistics Park of Singapore and also handled major emergencies such as SARS in 2003, two aircraft crash and enhanced security situation following 911. Recognized for achievements and contributions by the President of Singapore with the Public Administration Award (Silver) in 2009 and the Public Administration Award (Bronze) in 2003. Awarded Minister's Innovation Award for 5 consecutive years. 6 | AIRPORT FOCUS | MARCH/APRIL 2018

4. ROGER KOUKKOULIS Operations, Safety & Commercial Director Airport Operators Assocation (AOA) Roger has past manufacturing processes experience in the aerospace industry and a number of years airport operations management experience, landside and airside at London Luton and more recently Gatwick airports. Roger’s responsibilities have included; airside operations, RFFS and for the air navigation and engineering service providers. Achievements include; delivering over 50 airport operations capital projects, an Airport Operations Centre hub, air XVEǽG GSRXVEGX VIRIKSXMEXMSR ERH XVERWJSVQMRK the safety culture. Roger also experienced a 5 month spell in Sweden at Stockholm Skavsta airport (TBI Airports) as part of a small senior team dedicated to turning around the airports commercial and operational status in readiness for a new LCC operation. This, during a particularly harsh winter. He has championed safety, the balance of commercial objectives, chaired numerous working groups and committees and has represented airports and the AOA including; deZIPSTQIRXW SJ +YXYVI &MVWTEGI XVEXIK] ǼMKLX operations, airside driving standards, leading TBI airport group on competency framework, EMV XVEǽG WIVZMGI WXERHEVHW 1SGEP 7YR[E] Safety Teams, Airport Collaborative Decision Making and others.

6. ANUPAM DASGUPTA Vice President, Business Develoment GrayMatter Software Services Anupam works with GrayMatter as VP-Business Development as part of which he heads Marketing & Communications as well as Partnerships & Alliances. GrayMatter, as an organization, has a distinct focus on Airports with its proven Airport Analytics (AA+) solution and Anupam has a key role in strengthening and furthering GrayMatter’s endeavors in this space. Anupam has 14 years of rich work experience in business development and consulting in the IT industry with a successful track record across geographies and customers. www.airportfocusinternational.com

7. LISA GAHM M.S., C.M., ACE Assistant Director of Airport Operations Denver International Airport Lisa has worked for the City and County of Denver which owns and operates Denver International Airport, and formerly Stapleton International Airport the for the past 26 years. During that time, she has worked in Airport Operations in the following sections: Airport Security, Airside Operations, Airport Operations Center, and Peak Performance. She has a Bachelor of Science in Aviation Management, and a Master’s in Environmental &Policy Management. She has a Peak Academy Black Belt and completed a six months Peak Performance Fellowship assisting other airport divisions improve their processes. Lisa is a member of the Environmental Focal Point Committee at DEN and a part of the team instrumental in the reengineering of the Airport’s Snow and Ice Control Program. Lisa is a Co-Chair of the AAAE Hub Airport Winter Operations Conference Committee and she participated as a committee member on Airport Cooperative Research Program Panel 10-15 overseeing the research and preparation of “A Guidebook for Airport Winter Operations”. She is also a current member of Executive Women in Aviation.

8. DENISE PRONK Programme Manager Corporate Responsibility Royal Schiphol Group

Denise Pronk is responsible for sustainability at Royal Schiphol Group. Her vision is that sustainability is an integral part of the business. Denise is based at the strategy department. Focus areas are the longterm vision, the integrating of sustainability in the business planning and working together with business partners at our location and stakeholders. She is an acclaimed corporate responsibility manager, who is working around the clock to improve Schiphol’s corporate responsibility. www.airportfocusinternational.com

MARCH/APRIL 2018 | AIRPORT FOCUS | 7

NEWS

SOUTHAMPTON LAUNCHES NEW EV CHARGEPOINTS

UK GOVERNMENT COMMITS £1.8M TO INNOVATION IN AVIATION SECURITY

Southampton Airport has installed seven new Pod Point 7kW chargepoints in its short stay and priority parking areas. The chargepoints, which are less than a three-minute walk from the departure lounge, are free to use for those staying in the car park. Local drivers are also encouraged to stop by and use them while enjoying E GSǺII JVSQ XLI GSQJSVX SJ the terminal building.

Eight projects have been awarded £1.8m in UK Government funding to develop technology which has the potential to strengthen airport security while also speeding up the screening process for passengers. The eight projects receiving funding are: machine learning algorithms for x-ray; application of machine learning to recognise anomalous items and groups of objects in bags; a portable system for screening for explosives in cargo; electromagnetic imaging for baggage and cargo; walk-through system for passenger screening; step-on shoe scanner to detect

LUFTHANSA BEGINS DAILY GLASGOWFRANKFURT SERVICE Lufthansa has expanded connections between Glasgow and Germany [MXL E RI[ HEMP] ǼMKLX XS Frankfurt. Lufthansa already ǼMIW JVSQ ,PEWKS[ XS 2YRMGL ǻZI XMQIW TIV [IIO on Monday, Wednesday, Friday, Saturday and Sunday.

EBC SECURES FIRST NORTH AMERICA LISTING Excess Baggage Company announced the launch of XLIMV ǻVWX 3SVXL &QIVMGER contract with Toronto Pearson International Airport in Canada. The Passenger Concourse Baggage service will provide an array of services to Toronto Pearson International Airport, (EREHEƶW PEVKIWX ERH XLI second busiest airport in 3SVXL &QIVMGE for international TEWWIRKIV XVEǽG

8 | AIRPORT FOCUS | MARCH/APRIL 2018

I\TPSWMZIW ERH [IETSRW VETMH GSWX IǺIGXMZI JSSXwear screening; and changing the focus of training for airport security personnel. Aviation Minister Baroness Sugg said: “This latest £1.8m of funding invests in innovative projects that will ensure we are continuing to capitalise on pioneering research. The aim is to have a safer and smoother travel experience for air passengers. The safety of people travelling on all modes of transport is our top priority and the Future Aviation Security Solutions programme is just one example of the huge importance we place on the security of passengers.”

GLASGOW AIRPORT RESPONDS TO RYANAIR BASE CLOSURE Following the announcement that Ryanair is to close its base at Glasgow Airport, a spokesman for Glasgow Airport said: “We are bitterly disappointed at this decision by Ryanair which is not only damaging for Glasgow and wider Scottish connectivity, it will impact approximately 100 jobs locally. Ƹ8LMW MW E VIWYPX SJ XLI EMVPMRIƶW VIZMI[ SJ MXW WMRKPI EMVGVEJX FEWIW LS[IZIV we have been left in no doubt it is also a consequence of the Scottish ,SZIVRQIRXƶW MREFMPMX] XS MRXVSHYGI MXW TVSTSWIH TIV GIRX GYX MR &MV Departure Tax (ADT). “This is the second example in as many months of an airline cutting capacity in Scotland because of the lack of movement on ADT. The reality is this capacity will be reallocated elsewhere in Europe to countries with more JEZSYVEFPI EZMEXMSR XE\EXMSR TSPMGMIW XS GSXPERHƶW HIXVMQIRX ;I GERRSX WMX FEGO ERH VMWO GSXPERHƶW GSRRIGXMZMX] FIMRK JYVXLIV IVSHIH .X MW MQTIVEXMZI there is immediate action on ADT.”

COPTRZ LAUNCHES DRONE DETECTION SYSTEM FOR AIRPORTS Commercial drone solution provider, Coptrz, has announced the launch of a complete turnkey drone detection solution, designed to protect airports from the threat of drones. Launched in partnership with DJI and their AeroScope detection systems, the system allows an operator to track telemetry data from drones in surVSYRHMRK EMVWTEGI SJ YT XS OQ HMWXERGI .R IǺIGX MXƶW E HVSRI PMGIRWI TPEXI detection system that provides airport security teams with the data required XS FI EFPI XS UYMGOP] ERH IǺIGXMZIP] TVSXIGX EKEMRWX HVSRI MRXVYWMSR Steve Coulson, Founder and Managing Director at Coptrz explained: “An MRGVIEWI MR HVSRIW XEOMRK XS XLI WOMIW LEW GEYWIH WMKRMǻGERX WEJIX] JIEVW particularly in airspace surrounding airports. Coptrz will to continue to lead the development of the commercial drone industry, and in order to do this we need to identify between legal and illegal drone use. AeroScope does exactly that and we are looking forward to working with all major European airports to LIPT WMKRMǻGERXP] VIHYGI XLI XLVIEX SJ MPPIKEP HVSRI EGXMZMX] ƹ

INTERSERVE WINS £10M THREE-YEAR DEAL International support services and construction group, Interserve, has won a facilities services contract worth over £10m with ,PSFEPMEƶW LERHPMRK HMZMWMSR – Groundforce – to provide aircraft cleaning services for planes across multiple airports in Spain. Interserve will service the interiors of aircraft assisted by Groundforce EX XLVII SJ TEMRƶW FYWMIWX airports: Barcelona-El Prat, Ibiza and Valencia. José Luis Garcia Hurtado, general manager at Interserve Spain, said: “Interserve has provided services for more than 20 QMPPMSR ǼMKLXW XLVSYKLSYX Spain. We understand what it takes to help our customers thrive in this dynamic and challenging sector and, most importantly, how to deliver world-class services while meeting the needs of a JEWX TEGIH ǼMKLX WGLIHYPI ƹ

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AIRPORT COMMUNICATIONS PLATFORM VEOVO LAUNCHES Gentrack Group, has launched Veovo, a communications platform that combines the Airport 20/20 operations solution with the recently acquired BlipTrack guest predictability and Concessionaire Analyzer+ revenue maximisation solutions. Chris Warrington, General Manager of Veovo. said: â&#x20AC;&#x153;Airports need to innovate aggressively to cope with increased passenger numbers and dynamically adjust for the matrix of daily variables. At the same time, to engage passengers, many airports are looking to trans-

form their role from transit terminus to guest destination. â&#x20AC;&#x153;Like many other value chains, Airports are now able to access big data innovations which can help them optimise their entire operation. Veovo unlocks insights across the airport ecosystem â&#x20AC;&#x201C; predicting the best path forward and quickly connecting all stakeholders and resources to respond brilliantly â&#x20AC;&#x201C; no matter the situation.â&#x20AC;? The Veovo platform is used by more than 110 airports and their stakeholders to plan, predict and perfect every interaction.

AIR BP FUELS FIRST NON-STOP AUS TO UK FLIGHT 4R 2EVGL &MV '5 JYIPPIH 6ERXEWĆś ÇťVWX RSR WXST ÇźMKLX FIX[IIR 5IVXL EMVTSVX ERH 1SRHSR -IEXLVS[ &MV '5 played a critical role in supporting Qantas and the Perth EMVTSVX EYXLSVMX] XS TVITEVI JSV XLI RI[ HMVIGX ÇźMKLX ORS[R EW ĆľXLI OERKEVSS VSYXIĆś ;E]RI -EVVMIW &MV '5ĆśW 5IVXL &MVTSVX 2EREKIV GSQmented: â&#x20AC;&#x153;As operators of the fuel facility at Perth, Air BP also provides design and project management for the underground hydrant piping system. We worked with Qantas and the airport to meet all requirements and refuel in the most IÇ˝GMIRX [E] TSWWMFPI Ć¸8LIWI ÇźMKLXW EVI KVIEX JSV SYV FYWMRIWW ;I LEZI FIIR innovating and leading the aviation industry for over 90 years, working with our customers to create value together. Qantas EVI SYV RYQFIV SRI GYWXSQIV MR 5IVXL ERH [IĆśVI EW TVSYH SJ that relationship, as we are to be part of this ground-breaking new non-stop route to the UK.â&#x20AC;?

DUBAI UNVEILS AUTOMATED BORDER CONTROL SOLUTION The roll out of the latest generation of Automated Border Control SmartGates went live in February at Dubai Airport as part of a border control transformation program which aims at enhancing the immigration security process. The General Directorate of Residency and ForeignIVW &ÇşEMVW ,)7+& JVSQ )YFEM E[EVHIH XLI GSRXVEGX XS Emaratech and partner Vision-Box. The project includes the development, delivery and maintenance of a new KIRIVEXMSR SJ QYPXMQSHEP FMSQIXVMG TEWWIRKIV ÇźS[ WSPYtion comprising 122 SmartGates, deployed across all three Dubai International Airport terminals. The SmartGates are able to expedite passenger clearance EX )YFEM &MVTSVXWĆś FSVHIVW SÇşIVMRK E WTIIH] WIPJ WIVZMGI XVERWEGXMSR F] [E] SJ QYPXM FMSQIXVMG ZIVMÇťGEXMSR WYWXEMRIH by passport, Emirates ID and SmartGate cards authentication.

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PASSME REVEALS WAYS TO SHORTEN AIR TRAVEL Researchers across Europe have come up with new innovative ways to reduce door-to-door air travel time and enhance EMV TEWWIRKIVWĆś XVEZIP I\TIVMIRGI [MXL ideas showcased at Passenger Terminal Expo in Stockholm, Sweden. 4RI ÇťRHMRK JVSQ XLI 5& 2* TVSNIGX is that end-to-end baggage transporXEXMSR WIVZMGIW GER WMKRMÇťGERXP] VIHYGI travel time by separating all types of luggage, as much as possible, from the passenger. Researchers also found that time at the airport can be saved by forecasting the movement of passengers in the XIVQMREP 9WMRK [MÇť ERH YT XS HEXI HEXE airport operations can forecast passenKIV ÇźS[W QMRYXIW ELIEH SJ XMQI MGGS ERXIQE 5& 2* GMIRXMÇťG Coordinator and Professor of Business Marketing and Supply Management at Delft University of Technology, said: â&#x20AC;&#x153;The system uses information collected by advanced sensors at the airport for example through Wi-Fi, bluetooth, and from adaptive personalised devices. This allows the airport to identify areas where queues are likely to build up.

PHOTO BOARDING FOR BA PASSENGERS AT ORLANDO 5EWWIRKIVW Çź]MRK [MXL British Airways from Orlando International Airport (MCO) to London Gatwick are FIRIÇťXXMRK JVSQ E RI[ biometric boarding at the gate, which uses only a quick photo and removes the need for passports and boarding cards. SITA, the global air transport IT provider, integrated automated boarding gates with the US Customs and Border Protection (CBP) and EMVPMRIĆśW .8 W]WXIQW XS EPPS[ the necessary checks and authorize boarding.

EVOLT INSTALLS RAPID CHARGING AT HEATHROW Heathrow Airport is has provided charging points at its taxi feeder park for electric black cabs with the addition of rapid charging units from eVolt, which has has installed seven Raption 7ETMH GLEVKIVW [LMGL can complete an 80 per GIRX GLEVKI MR QMRYXIW These charging points will support the new electric taxis and address the Mayor SJ 1SRHSRĆśW TSPMG] JSV EPP newly-licensed black taxis to be electric or plug-in hybrids from January 2018.

PARTNERSHIP SEEKS DRONE INTEGRATION Frequentis and Altitude Angel have entered into a strategic partnership to provide solutions that will allow Unmanned Aerial Vehicles (UAVs) to more safely co-exist in the shared airspace.

MARCH/APRIL 2018 | AIRPORT FOCUS | 9

NEWS EXTRA

AOA AND NATS WELCOME LASER SHINING BAN

GATWICK TRIALS AUTONOMOUS VEHICLES FOR AIRFIELD

The Airport Operators &WWSGMEXMSR ERH 3&8 have welcomed the ,SZIVRQIRXĆśW EQIRHQIRXW to the Laser Misuse (Vehicles) Bill that ban the shining of lasers at facilities TVSZMHMRK EMV XVEÇ˝G WIVZMGIW 3&8 EJIX] )MVIGXSV )V David Harrison said: â&#x20AC;&#x153;Air XVEÇ˝G GSRXVSPPIVW EVI E ZMXEP component of aviation safety and they deserve to be protected by the law to carry out their duties, so this is an important step forward.â&#x20AC;?

NON-STOP SERVICE FROM SAT TO PHL LAUNCHED San Antonio International Airport and American Airlines (AA) have launched a new daily non-stop service from San Antonio International Airport (SAT) to 5LMPEHIPTLMEĆśW .RXIVREXMSREP &MVTSVX 5-1 8LI ÇźMKLX provides more access from southern Texas to XLI GSYRXV]ĆśW 3SVXLIEWX region as well as convenient connecting options to *YVSTI XLVSYKL &&ĆśW TVMQEV] transatlantic gateway.

UK SOFTWARE FIRM HEADS TO SAUDI ARABIA Ideagen, the UKFEWIH WSJX[EVI ÇťVQ headquartered in 3SXXMRKLEQ MW XS TVSZMHI software to a leading aviation ground handling services company in Saudi Arabia in a project that will enhance safety, security and quality across the organisation.

10 | AIRPORT FOCUS | MARCH/APRIL 2018

Gatwick airport has announced a pilot study that trials electric-powered autonomous vehicles to test if they GER [SVO WEJIP] SR ER EMVÇťIPH +SV XLI XVMEP [SVOIVW [MPP FI WLYXXPIH FIX[IIR TSTYPEV PSGEXMSRW SR XLI EMVÇťIPH when it starts later this summer. The trial could lead XS EMVÇťIPH XVERWTSVX RIIHW FIMRK QIX JVSQ E QYGL smaller pool of autonomous vehicles, reducing the RIIH JSV WYGL PEVKI ZILMGPI ÇźIIXW VIHYGMRK IQMWWMSRW and saving on costs. .J XLI XIGLRSPSK] MW TVSZIR MR ER EMVÇťIPH IRZMVSRment and following further trials, this project may be the precursor to a wide range of other autonomous vehicles being used on airport, including aircraft push back tugs, passenger load bridges, baggage tugs and transportation buses. 3S TEWWIRKIVW SV EMVGVEJX [MPP FI MRZSPZIH MR XLMW trail, which will be limited to airside roads between XLI EMVTSVXĆśW 3SVXL ERH SYXL XIVQMREPW (EXLEP (SVGSVER (LMIJ .RJSVQEXMSR 4Ç˝GIV ,EX[MGO Airport, said: â&#x20AC;&#x153;If this trial proves successful then in the future we could have an Uber-like service operating EGVSWW XLI EMVÇťIPH [LMGL WXEÇş GER LEMP EW ERH [LIR they need to travel. Data collected from the Gatwick pilot study will demonstrate that autonomous vehicles can work WEJIP] SR ER EMVÇťIPH [LMGL MW E GSQTPI\ IRZMVSRQIRX [MXL E [MHI VERKI SJ HMÇşIVIRX ZILMGPI X]TIW QSZMRK MR QER] HMVIGXMSRW FSXL SR ERH SÇş VSEH W]WXIQW â&#x20AC;&#x153;This trial is just the start and much more re-

search will be needed, but ultimately this could be the start of widespread use of autonomous vehicles on airfields across the world. The new technology is a more efficient way to manage vehicles and could lead to a reduction in the number of vehicles required, their associated costs and harmful emissions.â&#x20AC;? The trial will be run in partnership with Oxbotica â&#x20AC;&#x201C; a company that develops software that enables vehicles to run autonomously without reliance on GPS or any other technology outside the vehicle. Oxbotica vehicles are also currently involved in other trials on 90 VSEHW ERH EVI GYVVIRXP] HIZIPSTMRK E ÇźIIX SJ EYtonomous vehicles that will soon be running between Oxford and London. Dr Graeme Smith, CEO of Oxbotica said: â&#x20AC;&#x153;Airports SÇşIV ER MRGVIHMFP] MRXIVIWXMRK HSQEMR JSV SYV EYXSRomous driving software. There is a huge diversity SJ ZILMGPIW IEGL [MXL E ZIV] WTIGMÇťG QMWWMSR 8LI challenge of choreographing all of the activity around an individual plane, or in support of airport operations is immense and we look forward to working closely with Gatwick on this initial pilot that will demonstrate our self-driving technology carryMRK WXEÇş EVSYRH XLI EMVÇťIPH Ćš The data will be used in dialogue with the Department of Transport, Civil Aviation Authority and others. .J XLI XVMEP TVSZIW XLI XIGLRSPSK] ÇťX JSV TYVTSWI JSV ER airport, then additional uses can be explored. www.airportfocusinternational.com

ISSUE 33 | SEPTEMBER/OCTOBER 2017

www.airportfocusinternational.com

GROUND FORCE DR MICHAEL KERKLOH ON MUNICH’S PREPARATIONS FOR THE NEW WINTER SEASON

WEATHERING THE STORM Protecting airport infrastructure from hurricane damage

CITY CENTRAL LCY on expansion and the planning process “lottery”

INTER AIRPORT PREVIEW | GSE DRIVER TRAINING | DIGITAL DEVELOPMENT

ýelĖS|ČRo đ_

Isn’t it time you subscribed to Airport Focus, the global magazine ‘by experts, for experts,’ to keep up to date with what’s fresh in the global airport management industry? News, views, opinions, TVSǻPIW EHZMGI HEXE ERH WSQI SJ XLI QSWX MR HITXL JIEXYVIW EZEMPEFPI Ƴ EPP GVIEXIH NYWX JSV ]SY

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BAGGAGE TRACKING

ON TRACK?

12 | AIRPORT FOCUS | MARCH/APRIL 2018

www.airportfocusinternational.com

According to a new survey published this month on progress in meeting IATAâ&#x20AC;&#x2122;s Resolution 753 baggage tracking initiative, just over a third of airlines expect to have achieved full compliance with the June 2018 deadline and a little over half said they would be partially compliant. But airports and airlines are looking to new technologies, including Artificial Intelligence (AI) to help them catch up. Gary Mason reports

www.airportfocusinternational.com

MARCH/APRIL 2018 | AIRPORT FOCUS | 13

BAGGAGE TRACKING

ATA Resolution 753 places a clear requirement on airlines to track all passenger bags with a deadline on compliance set for June this year. In previous articles published in Airport Focus International we have looked at the practical implications of complying with Resolution 753, the impact on airports and ground handling operations and the emergence of technologies such as RFID tags and readers, which will aid compliance. Vendors and equipment suppliers writing in our experts forum section have pointed out that in order to meet the mandate sharing of data between airlines is a key topic. In their recent implementation guide, IATA gave a clear message that airlines are required to exchange tracking points with their interline partners when interlinMRK FEKW 8LI ǻVWX XLMRK XS MHIRXMJ] MW XLI TSMRX EX which a bag changes custody from one airline to another. Vendors have pointed out that airport operators can help with this by agreeing with the airlines the point at which responsibility for the bag is handed over – for instance, at the transfer

14 | AIRPORT FOCUS | MARCH/APRIL 2018

inject in the arriving terminal. Once this has been agreed, airlines can decide how they exchange data and also what data they exchange. Alliance partners may wish to pass the entire LMWXSV] SJ XLI FEK WS XLEX IMXLIV EMVPMRI GER SǺIV E JYPP XVEGOMRK LMWXSV] XS XLIMV WXEǺ SV GYWXSQIVW Alternatively, airlines may agree to send limited information; the recipient of a transfer bag might just send the load event back to the originating carrier to show that the bag has indeed been processed correctly. The much talked about predicted growth in global air passengers will certainly place more pressure on baggage tracking systems. But as IATA’s Director General and CEO, Alexandre de Juniac, has observed, the solution to address future growth in air passenger numbers will not lie in building larger airports or developing more complex processes. It will require airlines and airports to harness new technologies to QSZI EGXMZMXMIW SǺ EMVTSVX WXVIEQPMRI TVSGIWWIW ERH MQTVSZI IǽGMIRG] The bag tracking data that will be generated and collected under Resolution 753 will provide

the air transport community with a rich stream of data. This can be combined with AI tools such as machine learning, robotics and predicXMZI EREP]XMGW XS GVIEXI KVIEXIV IǽGMIRGMIW MR baggage operations and, ultimately, to improve passenger experience. A new report on the impact of Resolution 753 and the technologies that will drive it was published in March by SITA. According to the report - Intelligent Tracking: a Baggage Management Revolution - just over a third of airlines expected to have achieved full compliance with Resolution 753 and a little over half said they would be partially compliant. However, their ability to track bags by the June deadline is likely to be more advanced than these top-line results suggest. At the time of the last SITA IT Trends survey, published in the spring of last year, close to half of the world’s airlines could only track bags across a quarter of their network, however 60% of airlines predicted they would be able to track across more than three quarters of their network by June 2018.

www.airportfocusinternational.com

The majority of airlines are working towards achieving compliance by the end of the year. By then half, or more, will have deployed new tracking equipment, will be collecting more data from existing bag handling systems and will have asked airports to deploy new tracking capabilities according to SITA’s latest estimates. But there are some critical challenges the SITA report warns. Tracking baggage from endto-end across the journey presents a number of challenges and these are complicated by the number of destinations at which each airline operates. At the departure airport, a bag will pass from the airline and its check-in agents XS WIGYVMX] TIVWSRRIP EMVTSVX WXEǺ ERH KVSYRH handlers as it is security screened, transported via the airport baggage handling system and loaded onto the aircraft. At the destination airport, a similar process takes place in reverse before the bag reaches the arrivals bag carousel to be collected by the passenger. However, if that journey involves one or www.airportfocusinternational.com

QSVI GSRRIGXMRK ǼMKLXW XVERWJIVVMRK PYKKEKI between aircraft adds another layer of complexity and a potential pinch point that can delay bags. Transfer is the most challenging touchpoint in the tracking process according to nine out of ten airlines. Tight or missed transfer connections can have an immediate impact on baggage delivery and this journey stage accounts for the majority of all delayed bags. While bag scanning technologies are in place at a variety of stages along the journey, tracking bags at arrival will be a new element for many airlines and their airport partners. Four SYX SJ ǻZI EMVPMRIW LMKLPMKLX EVVMZEPW EW E TEVXMGYlarly challenging tracking touchpoint. The report shows that Investment in baggage processing is a high priority for more than half of the world’s airports and number four in their list of top investment areas. Airports are investigating new technologies to support baggage services, with around half planning to pump funds into RFID and digital tags over the

next three years. For the most part these will be pilot programs. More than half of all airports have received requests from airlines to facilitate Resolution 753 compliance: up to a third have received requests to enhance current bag tracking equipment, provide existing bag tracking data, and deploy new tracking capabilities. New airports, such as Istanbul New Airport, [LMGL MW VIEH]MRK JSV XLI ǻVWX TLEWI SJ STIRMRK in 2018, are seizing the opportunity to ensure their baggage operations can provide the required bag tracking facilities from the outset. Initially Istanbul New Airport will have the capacity to accommodate 90 million passengers annually, rising to over 200 million passengers TIV ]IEV SR GSQTPIXMSR SJ XLI JSYVXL ERH ǻREP phase. By this stage, the airport will be required to track more than 28,800 bags an hour. Contractor and designated operator ÐGA Airports Construction is working with SITA to implement its bag tracking solution to ensure airlines using MARCH/APRIL 2018 | AIRPORT FOCUS | 15

BAGGAGE TRACKING

the airport meet the requirements of Resolution 753 from day one. Ă?GA CEO Yusuf AkĂ§ayolu said: â&#x20AC;&#x153;We fully understand that having the right technology will be essential to the successful STIVEXMSR SJ XLI RI[ EMVTSVX ERH JYXYVI TVSSÇťRK it for decades to come.â&#x20AC;? Hong Kong International Airport (HKIA) was XLI ÇťVWX MRXIVREXMSREP EMVTSVX XS EHSTX XLI 7EHMS +VIUYIRG] .HIRXMÇťGEXMSR 7+.) XIGLRSPSK] JSV baggage handling back in 2008. It was also the ÇťVWX XS LEZI 7+.) VIEHIVW FYMPX MRXS IEGL XEGO% Ease â&#x20AC;&#x201C; the robotic handling aids that help workers to load bags into Unit Load Devices (ULDs) â&#x20AC;&#x201C; to automate the departure baggage reconciliation process. Chris Au Young, General Manager, Smart Airport, Airport Authority Hong Kong, told the .8& VITSVX EYXLSVW XLEX 7+.)W LEZI WMKRMÇťGERXly improved tracking accuracy at the airport. â&#x20AC;&#x153;Our baggage tag (barcode with integrated RFID chip) has enjoyed a successful read rate of close to 99%. Before the implementation of RFID, the read rate of a traditional barcode-on16 | AIRPORT FOCUS | MARCH/APRIL 2018

ly baggage tag was only about 80%. This is a WMKRMÇťGERX HMÇşIVIRGI KMZIR XLI JEGX XLEX -0.& handled about 80,000 departure bags every day, and close to 110,000 departure bags per day during peak seasons.â&#x20AC;? Passengers with MyTAG (an RFID luggage XEK EVVMZMRK EX -0.& [MPP RS[ FI RSXMÇťIH SR smartphones when their luggage is delivered at the baggage reclaim belt. In response to requests from airlines to provide Baggage Processing Messages (BPMs) for both arrival and departure bags, the airport has added additional RFID readers throughout its baggage handling system to increase track points. Hong Kong has also implemented a platform for the distribution of BPMs to airlines for arrival baggage reconciliation and an arrival bag scanning service will be launched in Q3 2018. According to Chris Au Young one of the challenges is for airlines is to provide terminating BSMs (Baggage Source Messages) and BMMs (Baggage Manifest Messages) to facilitate the arrival baggage reconciliation process and the

airport is doing everything it can to support this. â&#x20AC;&#x153;We also developed a trolley management system that uses machine learning techniques, image-based technologies and existing surveillance CCTV cameras to monitor baggage trolley availability,â&#x20AC;? he says. â&#x20AC;&#x153;With over 12,000 trolleys moving around the terminals and transportation center and over 100 trolley pick up points, timely recirculating to ensure these TMGOYT TSMRXW EVI EP[E]W ÇťPPIH MW E GLEPPIRKMRK task. The Real-time Trolley Supply Monitoring System has achieved 92% accuracy, greatly reducing the need for manual checking of trolleys, and the service level of trolley availability for passengers in the baggage reclaim hall has been improved. Ć¸;MXL EVXMÇťGMEP MRXIPPMKIRGI &. IRH XS IRH bag tracking can be even more complete. AI-powered video analytics will be able to track the transport of baggage containers from plane-side to the baggage processing hall, providing passengers with better estimation on the baggage delivery status. We see there are www.airportfocusinternational.com

opportunities to use AI in further optimizing the tracking of baggage and become part of the future standard in airport operations.” Other airports are also looking at developing EVXMǻGMEP MRXIPPMKIRGI XIGLRSPSKMIW RSX WTIGMǻcally for baggage solutions but to help improve the overall passenger experience. For example, Singapore’s Changi Airport launched its Living Lab Programme in January 2017 to develop and demonstrate new technology solutions in a live airport environment. Early work has included exploring the use of automated guided vehicles to ferry passengers between terminals. It is also investigating taxi queue analytics to determine estimated wait times to provide travelers with better advice on ground transport options during peak periods and alert taxi drivers to impending demand at the airport.

BAGG GAGE TRACK KING VEST TMENT INV 57

45 33

of airports rated investment in baggage processes and management as a high priority

plan to invest in RFID technology, 55% plan to invest in digital tags

of airports have received requests from their customers to enhance current bag tracking equipment in order to facilitate compliance with Resolution 753

30 0 29

received requests for existing bag tracking data

received requests to deploy new tracking capabilities

SOURCE: 2017 SITA Air Transport IT Trends

The SITA report acknowledges that currently there are few AI applications being deployed in baggage operations but it says the air transport community is “alive to the opportunities” these tools will provide to automate and

times, airlines gain better insight into how they can deliver bags with greater reliability. “At an airport level, the airport can learn what baggage routes cause the most stress on their systems and are most likely to cause them

TSVX WIGXSV .R XLI VITSVX ǼEKKIH up the importance of autonomous technology and robotics for achieving the vision of baggage handling that is untouched by human hands. These technologies are already deployed to some degree. For example, sortation systems automate the movement of bags from landside to airside and handlers are deploying robotic loaders and unloaders to further automate the process. However, driver-operated vehicles currently take bags between the sortation system and the aircraft. IATA’s vision is that ground service equipment such as autonomous baggage tugs will be commonplace within a decade. It also notes use cases for autonomous vehicles to be deployed in baggage handling, such as robotic

streamline processes. The 2017 edition of IATA’s Simplifying the Business (StB) white paper highlighted the potential business intelligence opportunities to be derived from baggage data, particularly when full tracking data is available. It notes that when PMROIH [MXL SXLIV HEXE WYGL EW EGXYEP ǼMKLX

being determined as the station at fault. At an industry level, it could be possible to generate insight into the patterns of baggage movements that would enable airlines to deliver bags QSVI IǺIGXMZIP] ERH IǽGMIRXP] ƹ WE]W XLI VITSVX Each year, StB focuses on strategic ideas with the power to transform the air trans-

vehicles for loading bags and/or baggage containers onto the aircraft; mobile security scanning robots that can be deployed autonomously; self-driving cargo ULDs and ULD tugs; plus drones that could move bags around the airport in situations where there are tight timelines or tail-to-tail transfers.

www.airportfocusinternational.com

MARCH/APRIL 2018 | AIRPORT FOCUS | 17

ĉ_vď_ ĘcÅ

@AirportFocusmag

COM MPANY UPDA DATE: AEBI SCHMIDT The new multi functional CJS – D1 compact jet sweeper with additional spreader, sprayer or combi de-icer unit is designed for clearing the thick snow and ice many European airports have seen this winter

EXPER RT FORU UM: ON-BOARD RETAIL TECHNOLOGY Mark Simpson, Head of Sales at ECR Retail Systems looks at the advantages of reducing the number of payment devices required to provide a full range of services to passengers in the aviation sector.

VIEW WPOINT T: CONNECTED TRANSPORT FOR AIRPORT TERMINALS Roch Muraine, Global Sales Director, Transport at AlcatelLucent Enterprise, looks at current and future technologies that are moving us towards a multimodal transportation system to create a fully connected experience for air passengers, and how these trends are set to disrupt the way we travel forever.

CASE STUD CA DY: LIGHTING AS A SERVICE ;LMPI XLI GSWX FIRIǻX SJ RI[ 1*) W]WXIQW EVI GSQTIPPMRK the upgrade across an airport estate can be daunting. Darren Riva, Northern European Zumtobel Group Services Director, looks at the advantages of a lighting as a service contract.

for more fromm this section vissit:

www.airportfocusinternational.com/notebook/

NOTEBOOK | AEBI SCHMIDT

SCHMIDT’S NEW MULTI-FUNCTIONAL COMPACT JET SWEEPER TACKLES THE TOUGHEST WINTER CONDITIONS

ebi Schmidt’s new multi-functional CJS-DI compact jet sweeper, complete with additional spreader, sprayer or combi de-icer unit, is ideal for clearing the sort of thick snow and ice we have seen at many of our airports this winter. The new and highly versatile compact jet W[IITIV LEW FIIR ǻIPH XIWXIH MR WSQI SJ XLI most inhospitable conditions imaginable. It has also undergone trials at airports in Europe this winter where it has been able to demonstrate its snow and ice clearing capabilities from airGVEJX TEVOMRK EVIEW XE\M[E]W ERH XEOI SǺ ERH landing areas. The Schmidt CJS-DI combines several operations in one. The CJS part of its name stands for ‘compact jet sweeper’ while the DI refers to its de-icing capabilities, creating a highly versatile all-in-one machine that would be a [IPGSQI EHHMXMSR XS ER] EMVTSVXƶW [MRXIV ǼIIX The Schmidt CJS-DI is particularly attractive for airports that want to use one single machine concept for all their applications, helping cut acquisition and investment costs considerably. Smaller airports in particular have a need for a machine concept that covers all the relevant areas of application for winter maintenance. Now they can meet their objectives with just one multi-functional unit. 8LI GLQMHX (/ ). SǺIVW FIRIǻXW RSX NYWX MR XIVQW SJ JYRGXMSREPMX] FYX EPWS JVSQ E ǻRERGMEP perspective. The airport saves having to invest in two machines - a jet sweeper and a sprayer - by replacing it with a multi-functional combination. The compact CJS-DI machine is also very appealing to medium-sized and larger airports as the new initiative can save on the costs of two lots of training as it represents two functions in one machine. &RSXLIV JEGXSV MW XLEX XLI PIZIP SJ ǼI\MFMPMX] is hugely enhanced for the end user when it comes to personnel deployment, as the operator needs to be trained to drive only one machine and not have to adjust constantly to HMǺIVIRX GSRXVSP GSRWSPIW .R EHHMXMSR YWIVW FIRIǻX JVSQ E QYPXM JYRGtional vehicle that can be used all year round

20 | AIRPORT FOCUS | MARCH/APRIL 2018

– in summer and in winter. The advantages are obvious. On the one hand, maximum machine utilisation is achieved, while on the other, long periods of inaction can be avoided, thus imTVSZMRK STIVEXMRK IǽGMIRGMIW It is easy to operate, too. An integrated control panel complete with graphic colour display allows for the synchronized steering of the plough, brush, blower and auxiliary spreader or sprayer to achieve optimum snow clearance and outstanding de-icing results. All parameters, such as sweeping or spraying [MHXLW GER FI EHETXIH SR E GYWXSQIV WTIGMǻG basis so the driver only needs to focus on driving, thereby increasing safety levels and helping achieve the best possible clearing performance. Furthermore, the access to and layout of the components has been optimised, hugely reducing the servicing and maintenance costs, with lower servicing times and high machine availability. Aebi Schmidt used information from the market in the development of the CJS-DI multi-functional jet sweeper, analysing a range SJ HMǺIVIRX JIIHFEGO JVSQ XLI QEVOIX ERH XLIR implementing it. The new machine is built according to the modular principle. This means that, depending on the customer’s requirement, it is possible to choose between a mounted spreader, sprayer or a combined device. At the same time, the CJS-DI is based on

Schmidt’s tried-and-tested airport technology, SǺIVMRK WYTVIQI GPIEVMRK TIVJSVQERGI ERH XLI QSWX IǽGMIRX HI MGMRK XLEROW XS MXW MRXIPPMKIRX assistance systems, particularly AirportLogic. The AirportLogic de-icing guidance system massively reduces the amount of de-icing agent used, thus minimising the consumption costs. Based on GPS technology, it comprises two functions: a guidance system and a spray regulating system. The guidance system shows precisely and, in real time, the treated and untreated surfaces, so that duplication is kept to an absolute minimum. In addition, AirportLogic gives the operator optimal driving instructions, calculated by means of the driving speed and GPS signals, XS IRWYVI XLI YPXMQEXI MR HI MGMRK IǽGMIRG] The new compact CJS-DI is backed by Aebi Schmidt’s Total Lifetime Care (TLC) commitment, which is designed to maximise the life and value of all its equipment and provide complete peace of mind for customers. A dedicated team of fully trained in-house WYTTSVX WXEǺ IRWYVIW XLEX EPP GYWXSQers’ service needs are met to the highest standards. Everything the company does is designed to ensure the maintenance of a clean and safe environment for users of UK and Ireland’s airports. The Schmidt CJS-DI will be exhibited at the British Irish Expo at London Olympia on the 12th/13th June. www.airportfocusinternational.com

Customer Driven

WITH TOTAL LIFETIME CARE At Aebi Schmidt we believe in the exceptional quality and reliability of our snow removal and de-icing equipment to keep your airport runways open when the winter weather closes in.

Total Lifetime Care (TLC) commitment guaranteeing you the very best in safety, support and service whenever you need it.

With a team of dedicated airport engineers, Schmidt will never leave you stranded, plus all Schmidt equipment beneďŹ ts from our

At Aebi Schmidt, customer service is key â&#x20AC;&#x201C; and our aim is to deliver a service experience second to none!

Are you ready to experience the Aebi Schmidt difference Sales 01733 363393 | Service 01733 363400 | Parts 01733 363336

www.aebi-schmidt.co.uk

NOTEBOOK | ECR RETAIL SYSTEMS

HOW THE RIGHT ONBOARD TECHNOLOGY IS A WIN-WIN FOR AIRLINES AND PASSENGERS ALIKE

22 | AIRPORT FOCUS | MARCH/APRIL 2018

www.airportfocusinternational.com

Mark Simpson, Head of Sales at ECR Retail Systems looks at the advantages of reducing the number of payment devices required to provide a full range of services to passengers in the aviation sector

www.airportfocusinternational.com

MARCH/APRIL 2018 | AIRPORT FOCUS | 23

NOTEBOOK | ECR RETAIL SYSTEMS

Mark Simpson, head of sales, ECR Retail Systems 24 | AIRPORT FOCUS | MARCH/APRIL 2018

here is almost no aspect of modern travel - whether for passengers or travel STIVEXSVW XLEX MW RSX EÇºIGXIH F] XIGLRSPSK] 8LI QENSVMX] SJ XVEZIPPIVW XSHE] operate in a world where orders are placed SR XLI QSZI ETTW SÇºIV MRWXERX SRI WXIT TYVGLEWMRK ERH XLI ZEVMIX] SJ TVSHYGXW SR SÇºIV JSV EPP FYHKIXW MW IRSVQSYW &TTW SÇºIV XLIQ a personal shopper on their phone, watch or XEFPIX ERH HMVIGX JVSQ ZSMGI VIGSKRMXMSR MR the home or on the go, while sophisticated EPKSVMXLQW QEOI XLI NSF SJ Ç»PXIVMRK XLVSYKL MVVIPIZERX SÇºIVW E XLMRK SJ XLI TEWX &KEMRWX XLMW FEGOHVST EMVPMRIW EVI JEGIH [MXL ER MRGVIEWMRKP] GSQTIXMXMZI SRPMRI VIXEMP QEVOIXTPEGI ERH MXÆ¶W MQTIVEXMZI XLEX XLI] IRWYVI XLIVI MW RS KET FIX[IIR XLMW VMWMRK I\TIGXEXMSR JSV E WQSSXL UYMGO VIPIZERX ERH IRNS]EFPI WLSTTMRK I\TIVMIRGI ERH XLI VIEPMX] SJ WEPIW SRFSEVH &MVPMRIW EPWS RIIH XS GSRWMHIV XLI JEGX XLEX WEPIW ERH HIQERH [MPP FI HITIRHIRX SR WTIGMÇ»G JEGXSVW WYGL EW XMQI SJ HE] PIRKXL SJ Ç¼MKLX VSYXI WIEWSR ERH TEWWIRKIV TVSÇ»PIW 4ÇºIVMRK E YRMZIVWEP TVSHYGX VERKI EW QER] EMVPMRIW WXMPP HS MW FIGSQMRK MRGVIEWMRKP] MVVIPIZERX XS QSHIVR XVEZIPPIVW +VSQ SR FSEVH entertainment, choice of goods, refreshments and services, to travel updates and automated VIJYRHW GSRWYQIVW EVI MRGVIEWMRKP] I\TIGXMRK E UYEPMX] GYWXSQIV I\TIVMIRGI EW XLI] XVEZIP XLEX EX PIEWX QEXGLIW [LEX XLI] GER KIX EX LSQI SV SR XLI LMKL WXVIIX 8SHE] TEWWIRKIVW I\TIGX XS FI EFPI XS FSSO Ç¼MKLXW UYMGOP] ERH IEWMP] XS FY] VIJVIWLQIRXW ERH HYX] JVII KSSHW [LMPI E[EMXMRK HITEVXYVI 4RGI SR FSEVH ETEVX JVSQ SR XLI ZIV] GYX TVMGI Ç¼MKLXW TEWWIRKIVW EVI MRGVIEWMRKP] looking for a choice of food and drink as well EW SXLIV KSSHW ERH WIVZMGIW ERH I\TIGX XS FI EFPI XS TE] JSV XLIQ UYMGOP] ERH IEWMP] ERH MR ER] [E] XLI] [ERX 8LMW QMKLX IZIR I\XIRH XS EMVPMRIW SÇºIVMRK GYWXSQIVW TVI FSSOIH XMGOIXW XS PSGEP IZIRXW ERH I\TIVMIRGIW SRGI XLI] VIEGL XLIMV HIWXMREXMSR In a challenging environment, airline opIVEXSVW RIIH XS IQFVEGI RI[ [E]W XS KVS[ ERH TVSWTIV &W MRRSZEXMSR MW HVMZMRK GLERKI the most progressive operators realise that adopting new technologies will help modernise XLI SR FSEVH TEWWIRKIV I\TIVMIRGI EW [IPP EW KVS[ RI[ STIVEXSV VIZIRYI WXVIEQW ,SSH FYWMRIWW MRXIPPMKIRGI WYTTPMIH F] XLI PEXIWX XIGLRSPSKMIW HVMZIW VIZIRYIW ERH IREFPIW RI[ STTSVXYRMXMIW JSV I\TERHMRK ERH MQTVSZMRK VIXEMP FYWMRIWW MR XLI WIGXSV

5EWWIRKIV TVSÇ»PIW TPE] E OI] VSPI MR TVIHMGXing sales, as well as delivering crews the ideal WTVMRKFSEVH JVSQ [LMGL XS TVSQSXI VIPIZERX MXIQW ERH QE\MQMWI VIZIRYI 8LMW [SVOW XS XLI EHZERXEKI SJ FSXL XLI GYWXSQIV ERH EMVPMRI & WEXMWÇ»IH GYWXSQIV JIIPW ZEPYIH ERH YRHIVWXSSH VIMRJSVGMRK FVERH PS]EPX] [MXL XLI EMVPMRI [LMPWX XLI EMVPMRI SÇºIVW TVIGMWIP] [LEX the passenger wants to purchase, therefore QMRMQMWMRK [EWXI EQSRKWX SXLIV FIRIÇ»XW ,SSH *54 W]WXIQW HIPMZIV HEXE ZMXEP JSV (72 ERH TEWWIRKIV TVSÇ»PIW FEWIH SR TYVGLEWMRK TVIJIVIRGIW LMWXSV] MRXIVIWXW ERH SXLIV MRJSVQEXMSR XLEX MRHMZMHYEPW WLEVI &MVPMRIW LEZI XLI YRMUYI EHZERXEKI SJ ORS[MRK TVIGMWIP] [LS [MPP FI FSEVHMRK IEGL Ç¼MKLX TVMSV XS HITEVXYVI ERH XLMW MW [LIVI XLIWI W]WXIQW GER LIPT QEOI XLMW MRJSVQEXMSR IZIR QSVI ZEPYEFPI S [LEX WLSYPH EMVPMRIW GSRWMHIVMRK TYVGLEWMRK WYGL E W]WXIQ JSV XLI Ç»VWX XMQI SV replacing or upgrading an older one with a RI[ QSVI QSHIVR SRI PSSO JSV$ 8LI FIWX SJ XLIWI W]WXIQW IRLERGIW XLI PIZIP SJ GYWXSQIV WIVZMGI [LMPWX QE\MQMWMRK WEPIW VIZIRYIW ERH TVSXIGXMRK QEVKMRW 8LI] EPWS QEOI XLI IRXMVI TVSGIWW SJ QEREKMRK ERH VYRRMRK ER MR Ç¼MKLX VIXEMP WIVZMGI QYGL WMQTPIV 8LI] HIPMZIV MR Ç¼MKLX VIXEMPIVW XLI WEQI PIZIP SJ ZMWMFMPMX] ERH GSRXVSP EW KVSYRH FEWIH VIXEMPIVW MR E TSMRX SJ WEPI W]WXIQ XLEX MW WTIGMÇ»GEPP] XEMPSVIH XS XLI HMÇ½GYPX ERH YRGSQTVSQMWMRK MR Ç¼MKLX IRZMVSRQIRX 8LI HMVIGX FIRIÇ»XW EVI ER MRGVIEWI MR MR Ç¼MKLX WEPIW ERH E VIHYGXMSR MR GSWXW 8LI PEXIWX KIRIVEXMSR SJ JYPP] GIVXMÇ»IH EPP MR SRI GSRXEGXPIWW LERHLIPH QSFMPI TSMRX SJ WEPI 25S HIZMGIW JSV XLI EMVPMRI MRHYWXV] IREFPIW EMVPMRIW XS VIHYGI XLI RYQFIV SJ HIZMGIW GYVVIRXP] VIUYMVIH XS XEOI TE]QIRXW ERH IREFPIW EMVPMRIW XS QIIX :. & ERH 2EWXIV(EVHÆ¶W GSRXEGXPIWW QERHEXI [LMGL WXEXIW XLEX QIVGLERXW EGGITXMRK TE]QIRXW JVSQ XLIWI TE]QIRX RIX[SVOW QYWX IWXEFPMWL GSRXEGXPIWW TE]QIRXW EW WXERHEVH F] XLI IRH SJ 8LI] GSQFMRI E FEVGSHI VIEHIV E GEVH VIEHIV TMR IRXV] HIZMGI XLEX EGGITXW EPP TE]QIRX X]TIW MRGPYHMRK QSFMPI [EPPIX STXMSRW WYGL EW &TTPI 5E] ,SSKPI ;EPPIX ERH 5E]5EP TPYW GLMT ERH TMR ERH W[MTI ERH WMKR TE]QIRXW E WQEPP GETEGMXMZI XSYGLWGVIIR ERH ER SR FSEVH silent thermal printer, in one secure, attractive, PMKLX[IMKLX ERH TSVXEFPI TE]QIRX XIVQMREP JSV XLI EMVPMRI MRHYWXV] 8LI] GER GSQQYRMGEXI ZME ;M+M , ERH 'PYIXSSXL ERH QIIX EPP RIGIWWEV] WIGYVMX] ERH TE]QIRX WXERHEVHW ERH GER FI YWIH EW E [MHIV www.airportfocusinternational.com

WXVEXIKMG FYWMRIWW XSSP XLEX TVSZMHIW WQEVX EREP]XMGW EFSYX MR Ç¼MKLX VIXEMP XVIRHW JSV QEVOIXMRK PSKMWXMGW ERH GYWXSQIV WIVZMGI XIEQW TIGMÇ»GEPP] EMVPMRIW ERH EMVTSVXW WLSYPH PSSO JSV W]WXIQW XLEX SÇºIV XLI JSPPS[MRK â&#x20AC;¢ +YPP] 5(. PIZIPW ERH GSQTPMERX ERH *2: ETTVSZIH â&#x20AC;¢ )IWMKRIH XS EGGITX TE]QIRXW MR GEWL MR QYPXMTPI GYVVIRGMIW MJ VIUYMVIH ERH ZME *2: GLMT FEWIH XVERWEGXMSRW â&#x20AC;¢ &FMPMX] XS XVERWQMX WEPIW HEXE XS -IEH 4Ç½GI EX VIKYPEV MRXIVZEPW XLVSYKLSYX XLI HE] SJfering a clear view of live sales at a glance ZME E )EWLFSEVH 7ITSVXMRK 2SHYPI â&#x20AC;¢ *EGL MR Ç¼MKLX 5S HIZMGI WLSYPH GEVV] E PSGEP HEXEFEWI YTHEXIH HEMP] XS IRWYVI HIZMGIW EVI JYPP] JYRGXMSREP [LIR E ,57 WMKREP GERRSX FI VIGIMZIH â&#x20AC;¢ 8LI EFMPMX] XS XEOI GVIHMX GEVH TE]QIRXW GER FI XEOIR SÇ¾MRI [LIR RIX[SVO GSRRIGXMSR MW RSX EZEMPEFPI â&#x20AC;¢ )IZMGIW WLSYPH FI GETEFPI SJ WXSVMRK SZIV EX PIEWX XMGOIXW â&#x20AC;¢ 8LI W]WXIQ WLSYPH FI WYMXEFPI JSV WQEPP FYWMRIWW XLVSYKL XS IRXIVTVMWI PIZIP STIVEXMSRW www.airportfocusinternational.com

3SX SRP] GER 54 W]WXIQW SR FSEVH provide greater speed and accuVEG] ERH PIEH XS generation of huge HEXE XLI] GER open opportunities JSV EREP]WMRK IEGL stream of data for greater insight in respect of stock, product TVMGI GSRWYQIV XEWXI ERH FY]MRK XIRHIRGMIW IRWYVMRK KSSH WXSGO GSRXVSP EX EPP XMQIW 8LI PEXIWX *54 W]WXIQW MRGPYHI WSTLMWXMGEXIH WXSGO QEREKIQIRX JYRGXMSREPMX] XLEX MW XEMPSVIH XS IEGL EMVPMRI WTIGMÇ»GEPP] ERH YWIW GSQTPI\ data to determine trends, demand and monitor sales performances right down to time and PSGEXMSR PIZIP 8LMW QIERW XLEX EMVPMRIW GER HIXIVQMRI [LMGL ERH LS[ QER] TVSHYGXW XLI] RIIH XS WYTTP] JSV STXMQYQ WEPIW SR IEGL WTIGMÇ»G Ç¼MKLX &HHMXMSREPP] XLI] EVI HIWMKRIH XS interface with the airlinesâ&#x20AC;&#x2122; logistics suppliers enWYVMRK E GSQTVILIRWMZI IRH XS IRH ETTVSEGL &MVPMRIW RIIH XS IRWYVI XLEX XLI] EVI KIXXMRK XLIMV TE]QIRX WXVEXIKMIW VMKLX ERH GSRWMHIV

[LIXLIV GYVVIRX TE]QIRX XIGLRSPSKMIW EVI WYMXEFPI JSV XLI QSHIVR TEWWIRKIV ERH MR LIPTMRK STIVEXSVW HVMZI VIZIRYI WXVIEQW &GGSVHMRK XS XLI 90 (EVH &WWSGMEXMSR XLI 90 MW SRI SJ XLI QSWX GSRXEGXPIWW VIEH] GSYRXVMIW MR XLI [SVPH 8LMW MRGVIEWIH YTXEOI SJ GSRXEGXPIWW QIERW that companies are now considering updated TE]QIRX W]WXIQW XS VITPEGI XLIMV SYXHEXIH chip and pin kiosks or ticket desks and meet :. & ERH 2EWXIV(EVHÆ¶W GSRXEGXPIWW QERHEXI Using practical technologies such as good 54 W]WXIQW PMROIH XS WQEVX FEGO SÇ½GI EREP]XMGW GETEFMPMXMIW MQTVSZIW XLI TEWWIRKIV I\TIVMIRGI ERH FYMPHW GYWXSQIV PS]EPX] [LMPI EX XLI WEQI XMQI MRGVIEWIW EMVPMRI TVSÇ»XEFMPMX] E GPIEV E [MR [MR JSV FSXL TEWWIRKIVW ERH EMVPMRI STIVEXSVW MARCH/APRIL 2018 | AIRPORT FOCUS | 25

NOTEBOOK | VIEWPOINT

Transport 4.0: How Connected Transport Will $GPGÆ&#x201C;V #KTRQTV 6GTOKPCNU

26 | AIRPORT FOCUS | MARCH/APRIL 2018

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Roch Muraine, Global Sales Director, Transport at AlcatelLucent Enterprise, looks at current and future technologies that are moving us towards a multimodal transportation system to create a fully connected experience for air passengers, and how these trends are set to disrupt the way we travel forever.

he technology to create seamless or connected multimodal transportation exists, but many services are still being delivered to the end customer in a disconnected, piecemeal way. A journey to and from the airport might involve switching from a bus to a taxi and then the airplane, with tickets purchased for each separate stage from the HMǺIVIRX XVERWTSVX STIVEXSVW In order to improve airport services and keep up with the huge growth in air passenger numbers, we need to look at new ways to streamline services for travellers and simplify the provision of services for airport operators. THE CONNECTED EXPERIENCE – WE’RE ALREADY ON OUR WAY The multimodal experience starts on a passenger’s smartphone. There are already travel planning apps and websites for modes of transportation, times and costs to help get passengers to and from the airport, but even these are done through separate providers and intermodal systems. Smart and e-ticketing are also here. From smartphone boarding passes to contactless GEVH QEGLMRIW XLI RI\X WXIT [MPP FI XS SǺIV one ticket for all travel. While simplifying travel for passengers, these ticketing systems are also useful to transportation operators as information gathered by smart systems can be analyzed to SǺIV FIXXIV WIVZMGIW Single token travel is the next development in multimodal travel for airports—using a passenger’s biometrics and travel data to create a digital record and provide secure authentication. The technology has the potential to create a seamless journey for passengers by cutting the time taken for security checks, check-in and boarding. But in order to achieve fully multimodal travel, transportation systems need to be connected both physically and operationally. KEEPING PASSENGERS CONNECTED Communication is an important factor in the

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passenger journey – keeping passengers connected and informed improves their experience. At the same time, passenger smartphones, laptops and tablet devices are ubiquitous now – the same needs to be true for real-time data and communications for transportation operators. Collaboration services embedded in applications through a CPaaS (Communications Platform as a Service) model allow transportation authorities to provide real-time communications, such as messaging, voice and video, to provide scheduling updates, travel information, VIEP XMQI MRXIVEGXMSR [MXL WXEǺ ERH TEWWIRKIVW ERH IQIVKIRG] RSXMǻGEXMSRW &PP SJ XLMW GER be delivered via a single app, simplifying and enhancing the passenger experience. LAYING THE GROUNDWORK WITH OPEN DATA AND APIS Infrastructure based on open data and APIs will be important to push forward future transportation innovations and mobility solutions. 2YPXMQSHEP XVERWTSVXEXMSR MRZSPZIW HMǺIVIRX operators coming together to provide better travel, but they can’t provide this without knowing what’s going on around them. London Gatwick Airport has already reaped the rewards of closer collaboration with low-cost airlines, sharing live data to provide real-time updates and instructions for passengers on the airline’s mobile app. A GLIMPSE INTO THE FUTURE Multimodal transportation will completely transform the way we travel. The technology MW EPVIEH] LIVI IREFPIH F] STIR &5.W XS SǺIV a single ticket, payment and itinerary across HMǺIVIRX QSHIW SJ XVERWTSVXEXMSR 'YX XLI groundwork – the network and systems that connect it all together - must be installed now if we are to take full advantage of seamless travel. This means having a secure and reliable network that keeps passengers and operators connected no matter what mode of transportation they’re using. MARCH/APRIL 2018 | AIRPORT FOCUS | 27

NOTEBOOK | LIGHTING AS A SERVICE

28 | AIRPORT FOCUS | MARCH/APRIL 2018

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A BRIGHT FUTURE FOR AIRPORTS While the cost benefit of new LED systems are compelling, the upgrade across an airport estate can be daunting. Darren Riva, Northern European Zumtobel Group Services Director, looks at the advantages of a lighting as a service contract

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MARCH/APRIL 2018 | AIRPORT FOCUS | 29

NOTEBOOK | LIGHTING AS A SERVICE

istorically, many airports have regarded lighting as nothing more than a legacy burden, an annual cost drain considered too costly and too disruptive to tackle. But a new mindset is emerging. Airport leaders are embracing the new idea of lighting as a service, whereby the future performance of the lighting solution is ensured by the supplier, and where no capital outlay is required. From our discussions with airport executives ERH SYV I\TIVMIRGI MR XLI ǻIPH [I ORS[ XLEX lighting maintenance is a major bug-bear for the sector. A lighting as a service model eliminates such frustrations because the model is not about simply selling luminaries but about guaranteeing future lighting performance. Such a service IREFPIW EMVTSVXW XS FIRIǻX JVSQ 1*) XIGLRSPogy – and from future developments - without the hassle of owning and operating the lighting solution themselves. The model is paid for by savings generated from day one of installation. 8LI JYXYVI TVSSǻRK EHZERXEKIW SJ PMKLXMRK as a service are critical. Without such a model in 30 | AIRPORT FOCUS | MARCH/APRIL 2018

place, every new technological advancement [SYPH VIUYMVI WMKRMǻGERX GETMXEP I\TIRHMXYVI 1MKLXMRK EW E WIVZMGI TVSZMHIW FY]IVW [MXL XLI necessary consultative expertise to enable them to stay a step ahead. Additionally, any airport decision-maker will surely welcome the prospect of dealing with just one supplier contact (safe in the knowledge that the system is being monitored and maintained in the background) rather than having to deal with multiple maintenance, management and sales personnel. )SMRK RSXLMRK MW I\TIRWMZI 3SX SRP] MW electricity getting more expensive every year, QEMRXIRERGI GSWXW EVI EPWS MRGVIEWMRK *ZIV] day an obsolete lighting system is operating it causes unnecessary extra costs - through excessive electricity consumption, high failure rates and high maintenance charges. THE SMART AIRPORT (IVXEMRP] XLI GSWX WEZMRKW ERH IRIVK] IǽGMIRGMIW HIPMZIVIH F] XSHE]ƶW 1*) PMKLXMRK W]WXIQW are compelling. With legally binding energy

IǽGMIRG] XEVKIXW FIGSQMRK MRGVIEWMRKP] SRIVSYW for businesses, and recent studies showing a direct link between improved wellbeing and the quality of light within the workspace, it is little wonder that the lighting issue is high on the business agenda. But undertaking to buy lighting as a service rather than a commodity moves the conversation way beyond simple savings. *\GMXMRK HIZIPSTQIRXW EVI IQIVKMRK whereby lighting systems are the vehicle through which internet connectivity is delivered, or security solutions are implemented or data is gathered – intelligent systems that can be seamlessly integrated as needs dictate. For airports, such data can be invaluable. For example, the lighting infrastructure can be used to gather data on customer behaviour and preferences, identifying their journey through the space and gaining intelligence on footfall and PMRKIV XMQIW IRWSVW GER XVMKKIV HMǺIVIRX X]TIW SJ PMKLXMRK JSV HMǺIVIRX EVIEW SV XS VIǼIGX HMǺIVIRX outside weather conditions or the time of day.

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TIME TO SWITCH Changing any purchasing and business model will always require careful assessment, and moving to lighting as a service will be a step change for many. However, taking the decision now can lead to immediate savings and can result in a model that normally pays for itself from day one. *ZIV]XLMRK EWWSGMEXIH [MXL PMKLXMRK JVSQ design via installation and commissioning through to regular maintenance – will be handled by the provider, enabling airport PIEHIVW XS JSGYW WXEǺ SR GSVI XEWOW 4RGI installed, transparent remote monitoring helps to achieve the agreed aims regardMRK MPPYQMRERGI ERH IRIVK] IǽGMIRG] ERH – with expert guidance - to quickly identify opportunities to adapt and enhance usage patterns. Adjusting lighting to individual speGMǻG RIIHW ERH MQTPIQIRXMRK RI[ JYRGXMSRW MWR X E SRI SǺ XEWO TIVJSVQIH [LIR MRWXEPPMRK the lighting, but rather continues throughout www.airportfocusinternational.com

operations. In this way, possibilities for optimiWEXMSR Ƴ MR XLI EVIEW SJ UYEPMX] IǽGMIRG] ERH functionality – are constantly monitored. .X MW XLI GSQFMREXMSR SJ WQEVX ǻRERGMRK and smart technology that is accelerating MRZIWXQIRX MR XLI WQEVX EMVTSVX 1MKLXMRK EW a service arrangements allow future cost savings to be harnessed to pay for today’s digital technology upgrade. Such arrangements are gaining attention precisely because they enable investment without capital commitment, moving the business model from buying technology, to paying for access to that technology. As technological advances continue apace, more and more businesses and professionals will recognise the advantages of the ‘as a service’ approach to lighting. A tailored, STXMQMWIH PMKLXMRK W]WXIQ GER LEZI E WMKRMǻGERX impact – not only on an organisation’s bottom line but also on employee performance and business intelligence. It’s time to switch.

Darren Riva, Northern European group sales director, Zumtobel Group MARCH/APRIL 2018 | AIRPORT FOCUS | 31

REGIONAL AIRPORTS

REGIONAL OUTREACH

32 | AIRPORT FOCUS | MARCH/APRIL 2018

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Stephen Davis CMO at global travel agency Kiwi. com argues that the growth of regional airports in the UK is essential to give passengers a wider choice than having to travel to the five London hubs in order to make their connections

Stephen Davis, CMO, Kiwi.com www.airportfocusinternational.com

ews of a new long-haul route at DoncasXIV LIÇ½IPH &MVTSVX ERH XLI FYMPHMRK SJ E FVERH RI[ VEMP[E] WXEXMSR XS JEGMPMXEXI XLI EMVTSVX LEW FIIR [IPGSQIH F] XLI XVEZIP MRHYWXV] MR E FMH XS HIGIRXVEPMWI Ç¼MKLXW XS ERH JVSQ XLI 90 JVSQ 1SRHSR 8LI TVSNIGX HYFFIH Æµ&IVSXVSTSPMWÆ¶ MW WIX XS KIRIVEXI f FR JSV XLI PSGEP IGSRSQ] [MXL EMVTSVX TEWWIRKIV RYQFIVW WIX XS MRGVIEWI XS QMPPMSR TIV ]IEV F] 8LMW [MPP LEZI E TVSJSYRH MQTEGX SR PSGEP XSYVMWQ MR XLI 3SVXL SJ *RKPERH [MXL PSGEP FYWMRIWWIW WIX XS Ç¼SYVMWL JVSQ XLI MRFSYRH XSYVMWQ XLMW [MPP FVMRK 8LI KVS[XL SJ VIKMSREP EMVTSVXW EVSYRH XLI 90 MW IWWIRXMEP JSV RSX SRP] XLI KVS[XL SJ 'VMXMWL XSYVMWQ FYX EPWS XSYVMWQ [SVPH[MHI ERH MQTVSZMRK XLI MRJVEWXVYGXYVI MR EVIEW RSX REQIH 1SRHSR TVSZMHIW GSRWYQIVW [MXL GLIETIV EPXIVREXMZIW XS Ç¼]MRK MRXS XLI GETMXEP &R] VIKMSREP EMVTSVX XLEX LEW MRXIVREXMSREP EVVMZEPW [MPP FIRIÇ»X LYKIP] JVSQ ER MRGVIEWI MR FYWMRIWW /YWX XLMRO EFSYX &QIVMGERW XVEZIPPMRK XS *HMRFYVKL SV (LMRIWI ZMWMXSVW XS 2ERGLIWXIV 8LI VIWYPX MW QMPPMSRW SJ EHHMXMSREP WTIRH SR LSWTMXEPMX] PIMWYVI ERH VIXEMP +YVXLIVQSVI XLI KVS[XL GER SRP] LIPT GSQTPMQIRX - 8LEX TEVX SJ XLI 90 [MPP FI QSVI EGGIWWMFPI XS 90 VIWMHIRXW ERH ZMWMXSVW ;LIXLIV [IÆ¶PP WII E HIGIRXVEPMWEXMSR SJ Ç¼MKLXW JVSQ 1SRHSR WXMPP VIQEMRW XS FI WIIR FYX XLI] EVI TSWMXMZI HIZIPSTQIRXW 1SRHSR WXMPP VIQEMRW XLI OI] HITEVXYVI ERH EVVMZEP TSMRX JSV XLI 90 EW [I EVI WIVZIH F] Ç»ZI MRXIVREXMSREP EMVTSVXW WM\ MJ ]SY MRGPYHI SYXLIRH ERH XLEX TVSZMHIW ER IRSVQSYW EQSYRX SJ GLSMGI JSV XLI GSRWYQIV 'YX JSV QER] 90 XVEZIPPIVW 1SRHSR MW RSX XLEX EXXVEGXMZI 8LI XLSYKLX SJ KIXXMRK WXYGO SR XLI 2 SV 2 MW WXEVXMRK XS TYX TISTPI SÇº ;I LEZI WIIR XLI KVS[XL MR 1((W STIVEXMRK SYX SJ VIKMSREP EMVTSVXW [MXL 2ERGLIWXIV 'MVQMRKLEQ 1IIHW 'VEHJSVH *EWX 2MHPERHW ,PEWKS[ *HMRFYVKL 'VMWXSP ERH SYXLEQTXSR FIMRK QSWX RSXEFPI &HHMXMSREPP] QER] SJ XLI PEVKIV 9 PIKEG] GEVVMIVW ERH 2MHHPI *EWX GEVVMIVW STIVEXI VIKMSREP WIVZMGIW SR E WIEWSREP FEWMW 8LIVI

EVI VITSVXW XLEX )IPXE ERH :MVKMR &XPERXMG EVI PEYRGLMRK QSVI 90 VIKMSREP HITEVXYVIW XLMW WYQQIV 'SXL *QMVEXIW ERH 6EXEV &MV[E]W STIVEXI VIKMSREP WIVZMGIW JVSQ GSXPERH ERH 2ERGLIWXIV 9PXMQEXIP] GSRWYQIV TVIJIVIRGI LEW XS FI QEXGLIH F] EMVPMRI VSYXI ERH RIX[SVO EREP]WMW .J XLIVI MW WYÇ½GMIRX HIQERH JSV XLI VSYXI ER EMVPMRI [MPP MRXVSHYGI MX 4RI XLMRK XS RSXI VIKMSREP Ç¼]MRK MW SJXIR VMWO] JSV EMVPMRIW EW MX MW SRP] TSMRX XS TSMRX HIQERH ERH HSIWRÆ¶X LEZI XLI WEQI TEWWIRKIV Ç¼S[ EW 1SRHSR &X 0M[M GSQ [I GSRWXERXP] [IPGSQI XLI EVVMZEP SJ RI[ EMV VSYXIW ERH EMVPMRI STIVEXSVW Ç¼]MRK XS RI[ HIWXMREXMSRW EW MX SÇºIVW XLI GYWXSQIV QSVI GLSMGI ERH JVIIHSQ 8LI LSTI MW XLEX XLI STIRMRK SJ QSVI VSYXIW XS VIKMSREP 90 EMVTSVXW [MPP LIPT HMVIGX TISTPI E[E] JVSQ 1SRHSR XS I\TIVMIRGI XLI EQE^MRK GMXMIW EVSYRH XLI 90 [I LEZI XS SÇºIV .XÆ¶W RSX SRP] MRFSYRH XSYVMWQ XLEX MW WIX XS Ç¼SYVMWL FYX STIRW YT QSVI SYXFSYRH XSYVMWQ JVSQ XLI 90 8LIVI LEW FIIR E MRGVIEWI MR VIKMSREP Ç¼MKLX FSSOMRKW EVSYRH XLI 90 I\GPYHMRK 1SRHSR XS *YVSTIER HIWXMREXMSRW [LIR GSQTEVMRK 6 XS 6 8LMW Ç»KYVI MRGVIEWIW XS JSV XVERWEXPERXMG Ç¼MKLXW XS XLI 9RMXIH XEXIW MRGVIEWI MR Ç¼MKLXW XS &WME ERH ER MRGVIHMFPI MRGVIEWI MR Ç¼MKLXW XS XLI 2MHHPI *EWX .XÆ¶W GPIEV JVSQ XLI HEXE XLEX VIKMSREP LYFW EVSYRH XLI 90 EVI LEZMRK QSVI MRÇ¼YIRGI SR MRXIVREXMSREP XSYVMWQ ERH [MPP GSRXMRYI XS HS WS .R )SRGEWXIVÆ¶W GEWI XS VIEPP] FI GSRWMHIVIH ER MRXIVREXMSREP LYF XLMW XEOIW E [LMPI =SY GER PEYRGL E VIKMSREP VSYXI FYX EW ER EMVPMRI ]SY HSRÆ¶X [ERX XS FI XLI SRP] SRI TPE]MRK SR XLI TPE]KVSYRH .X VIEPP] RIIHW E GSQFMRIH IÇºSVX FIX[IIR XLI EMVTSVX ERH EMVPMRIW XS QEOI XLMW E WYGGIWW +SV I\EQTPI &QIVMGER &MVPMRIW PEYRGLIH /+0 XS '-< 'MVQMRKLEQ &MVTSVX E GSYTPI SJ ]IEVW EKS ERH MX PEWXIH SRI WIEWSR .XÆ¶W KSMRK XS XEOI XMQI FYX KVEHYEPP] [I WLSYPH WII KVIEXIV RYQFIVW SJ MRXIVREXMSREP PSRK LEYP Ç¼MKLXW JVSQ VIKMSREP 90 EMVTSVXW EX E WYWXEMRIH PIZIP [LMGL [MPP LIPT MRFSYRH ERH SYXFSYRH XSYVMWQ MARCH/APRIL 2018 | AIRPORT FOCUS | 33

REGIONAL AIRPORTS

CASE STUDY:

HOW W DONCA ASTER SHEFFIELD IS LOOKIN NG O DEVEL LOP A NEW ‘AIRPORT CIT TY’ TO Gary Mason reports on the UK’s fastest growing airport’s ambitious plan to re-invent itself as an Aerotropolis )SRGEWXIV LIǽIPH &MVTSVX MW GYVVIRXP] XLI JEWXIWX KVS[MRK EMVTSVX MR XLI 90 [MXL E VIGSVH QMPPMSR TEWWIRKIVW MR 8LI EMVTSVX WIVZIW SZIV HIWXMREXMSRW [MXL MXW QSWX VIGIRX EMVPMRI +P]FI EHHMRK RI[ PS[ GSWX HIWXMREXMSRW XS *YVSTIER XVEZIP LYFW ERH TSTYPEV PIMWYVI HIWXMREXMSRW .X [EW VIGIRXP] ZSXIH XLI FIWX WQEPP EMVTSVX MR XLI 90 F] ;LMGL$ 2EKE^MRI YRHIV QMPPMSR TEWWIRKIVW 8LI &MVTSVXƶW QENSV EMVPMRIW MRGPYHI 8LSQWSR ;M^^&MV ERH +P]FI [LS SǺIV LSPMHE] ERH ǼMKLXW JSV FSXL PIMWYVI ERH FYWMRIWW XVEZIPPIVW 8LI EMVTSVX WMXW [MXLMR E [MHIV EGVI TVSTIVX] ERH PSKMWXMGW HIZIPSTQIRX WMXI ORS[R EW &IVS (IRXVI =SVOWLMVI EPP S[RIH F] 5IIP ,VSYT 1EWX QSRXL XLI EMVTSVX PEYRGLIH XLIMV EQFMXMSYW :MWMSR ERH 2EWXIVTPER SYXPMRMRK XLI I\TIGXIH KVS[XL SZIV XLI RI\X X[IRX] ]IEVW &GGSVHMRK XS XLI QEREKIQIRX XLI :MWMSR VIEPMWIW

34 | AIRPORT FOCUS | MARCH/APRIL 2018

XLI EMVTSVXƶW JYPP TSXIRXMEP HIPMZIVMRK QENSV MRXIVREXMSREP GSRRIGXMZMX] ERH IGSRSQMG FIRIǻX XS =SVOWLMVI XLI WYVVSYRHMRK VIKMSRW ERH XLI 90 8LI :MWMSR WIIW XLI GVIEXMSR SJ E LMKLP] WSTLMWXMGEXIH &IVSXVSTSPMW MR XLI LIǽIPH (MX] 7IKMSR [MXL XLI EMVTSVXƶW EGVI WMXI ORS[R EW &IVS (IRXVI =SVOWLMVI FIGSQMRK E GIRXVEP LYF .X WE]W XLMW ƵEMVTSVX GMX]ƶ [SYPH LIPT XVERWJSVQ XLI 3SVXL SJ *RKPERH GVIEXMRK RI[ NSFW JSV XLI LIǽIPH (MX] 7IKMSR ERH TVSZMHI I\GMXMRK EHZERGIH QERYJEGXYVMRK PSKMWXMGW ERH EZMEXMSR PIH MRRSZEXMSR STTSVXYRMXMIW .X MW ERXMGMTEXIH XLEX XLI :MWMSR [SYPH HIPMZIV f FMPPMSR ,:& TIV ]IEV F] EGVSWW XLI VIKMSR & OI] GSQTSRIRX SJ XLI :MWMSR MW XLI EHHMXMSR SJ ER EMVTSVX VEMP WXEXMSR GSRRIGXIH XS XLI *EWX (SEWX 2EMRPMRI VIUYMVMRK SRP] QMPIW SJ RI[ XVEGO MX GSYPH FI STIR MR NYWX ǻZI ]IEVWƶ XMQI 8LI WXEXMSR [SYPH TVSZMHI E HMVIGX VEMP PMRO XS 1SRHSR ERH 3I[GEWXPI MR YRHIV QMRYXIW XVEZIP XMQI .X [SYPH EPWS FI GSRRIGXIH XS QENSV VIKMSREP GIRXVIW WYGL EW LIǽIPH 1IIHW ERH -YPP 9T XS QMPPMSR TISTPI PMZMRK [MXLMR E QMRYXI NSYVRI] XMQI [SYPH LEZI EGGIWW XS XLI EMVTSVX F] TYFPMG XVERWTSVX ER MRGVIEWI SJ Q 8LI WXEXMSR TVSTSWEP LEW VIGIMZIH [MHIWTVIEH WYTTSVX ERH LEW FIIR VIGSKRMWIH F] WXEOILSPHIVW MRGPYHMRK 8VERWTSVX JSV XLI 3SVXL 3IX[SVO 7EMP ERH GYVVIRX XVEMR STIVEXSVW 8LI WXEXMSR [SYPH WIVZI XLI EMVTSVXƶW TEWWIRKIVW SRWMXI [SVOIVW RI[ LSYWMRK ERH IQTPS]QIRX EVIEW Ƴ ER IWXMQEXIH QMPPMSR TISTPI TIV ]IEV F] &HHMXMSREPP] XLI VEMP WXEXMSR [SYPH EGGIPIVEXI XLI HIZIPSTQIRX SJ LSYWMRK MR XLI MQQIHMEXI ZMGMRMX] ERH WYVVSYRHMRK EVIEW [MXL ER MRMXMEP HIPMZIV] SJ SZIV LSYWIW ERXMGMTEXIH 7IKMSREP XSYVMWQ [SYPH FI EPWS FSSWXIH RSX SRP] F] ER

I\TERHIH EMVTSVX FYX [MXL XLI I\TERWMSR ERH GSRWXVYGXMSR SJ QENSV EXXVEGXMSRW GPSWI XS XLI EMVTSVX 8LI =SVOWLMVI ;MPHPMJI 5EVO [LMGL MW EPVIEH] WIX XS KVS[ XS QMPPMSR ZMWMXSVW EPSRK [MXL XLI GSRGITXMSR SJ E RI[ 5,& KSPJ GSYVWI FSXL WIVZIH F] XLI EMVTSVX WXEXMSR [SYPH FIRIǻX 8LI :MWMSR LMKLPMKLXW XLI EMVTSVXƶW GEVKS TPERW MR PMRI [MXL XLI MRGVIEWIH TEWWIRKIV KVS[XL EW XLI WMXI LEW XLI EFMPMX] XS LERHPI YT XS XSRRIW SJ GEVKS TIV ]IEV 8LMW [SYPH WYTTSVX XLI 90ƶW MRXIVREXMSREP XVEHI EX E XMQI [LIR RS EMVTSVXW EGVSWW XLI 90 EVI WMKRMǻGERXP] I\TERHMRK GEVKS GETEGMX] 8LI EMVTSVXƶW :MWMSR 5PER GER FI JSYRH LIVI [[[ Ǽ]HWE GS YO ZMWMSR 8LI EMVTSVXƶW 2EWXIVTPER HIXEMPMRK XLI JYXYVI HIZIPSTQIRX SJ XLI GYVVIRX WMXI ERH TVSNIGXIH KVS[XL SZIV XLI RI\X ]IEVW [MPP RS[ KS SYX JSV TYFPMG GSRWYPXEXMSR 8LI EMVTSVX MW JSVIGEWXMRK QMPPMSR TEWWIRKIVW ERH XSRRIW TIV ]IEV SZIV ]IEVW LSYPH E VEMP WXEXMSR FI STIR F] XLI I\TIGXIH TEWWIRKIV RYQFIVW [SYPH QSVI XLER HSYFPI XS QMPPMSR F] )IXEMPW SR XLI [IIO TYFPMG GSRWYPXEXMSR GER FI JSYRH LIVI [[[ Ǽ]HWE GS YO QEWXIVTPER Robert Hough CBE, Chairman of Peel Airports said: “This is a Vision with a central pillar that delivers air connectivity, new housing, highly skilled employment, tourism and better rail connectivity at exceptional value for money, it is straightforward to build and deliverable in 5 years. It is of national žĞďĻĞĀÏ±ĻÏåƐ üŇŹƐ ±ƽĞ±ƒĞŇĻƐ ±ĻÚƐ ƒĚåƐ åÏŇĻŇķǅØƐ Ť±Źticularly the North, and we want to see it realised as soon as possible. This is required beyond what Heathrow expansion will deliver, with a range of ÆåĻåĀƒžƐüŇŹƐƒĚåƐcŇŹƒĚƐ±ĻÚƐ)±žƒƐŇüƐƒĚåƐÏŇƣĻƒŹǅũŶ Ros Jones CBE, Mayor of Doncaster said: Ŵ%ŇĻÏ±žƒåŹƐ ĚåþåĮÚƐ ĞŹŤŇŹƒƐĞžƐ±ƐĚƣďåƐ±žžåƒƐüŇŹƐ Doncaster and we are committed to making it a big success. This Vision shows how the airport can be an integral part of the local community, a place to live, work and travel. The size of the economic prize within this Vision is unrivalled and will be a long lasting contributor to the rebalancing of our economy.

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Nigel Brewster, vice-chair of the ĘåþåĬÚ ĜƋƼ åčĜŅĹ XŅÏ±Ĭ )ĹƋåųŞųĜŸå {±ųƋĹåųŸĘĜŞ ŠX){šØ Ÿ±ĜÚ: “I would urge residents, businesses, and politicians from all parties to get behind these ambitious yet deliverable plans for our airport, which ĞĻÏĮƣÚåƐÏŇĻĻåÏƒĞĻďƐĞƒƐƾĞƒĚƐƒĚåƐ)±žƒƐ Ň±žƒƐa±ĞĻĮĞĻåũƐ%ŇĻÏ±žƒåŹƐ ĚåþåĮÚƐ ĞŹŤŇŹƒƐ±ĻÚƐĞƒžƐŤ±ŹƒĻåŹžƐ has a clear aim in mind and tangible plans in place to make it a reality. %ŇĻÏ±žƒåŹƐ ĚåþåĮÚƐ ĞŹŤŇŹƒƐĞžƐÏåĻƒŹ±ĮƐƒŇƐƒĚåƐÏĞƒǅƐ region achieving its economic plan of 70,000 adÚĞƒĞŇĻ±ĮƐĥŇÆžØƐ±ĻƐ±ÚÚĞƒĞŇĻ±ĮƐƗũŐÆĻƐ: Ɛ±ĻÚƐƌØǑǑǑƐ new businesses. We have always seen growth of the airport as being a key priority, but no one ‘actor’ can make this growth happen. We must ÏŇķåƐƒŇďåƒĚåŹƐƾĞƒĚƐ{ååĮØƐ%ŇĻÏ±žƒåŹƐ ŇƣĻÏĞĮØƐ±ĻÚƐ Transport for the North - and the city region must also do our own part through investment in local ƒŹ±ĻžŤŇŹƒƐĞĻüŹ±žƒŹƣÏƒƣŹåũŶ

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Jonathan Spruce, Strategy Director, Transport for the North said: Ŵ%ŇĻÏ±žƒåŹƐ ĚåþåĮÚƐ ĞŹŤŇŹƒŷžƐ ĞžĞŇĻƐ ƾŇƣĮÚƐ žååƐ ĞƒƐ ƣĻĮŇÏīƐžĞďĻĞĀÏ±ĻƒƐŤ±žžåĻďåŹƐ±ĻÚƐÏ±ŹďŇƐÏ±Ť±ÏĞƒǅƐ and could create a major economic cluster, supŤŇŹƒĞĻďƐƒĚåƐƒŹ±ĻžüŇŹķ±ƒĞŇĻƐŇüƐƒĚåƐcŇŹƒĚƐŇüƐ)ĻďĮ±ĻÚƐ economy. We are currently consulting on our draft Strategic Transport Plan for the North which idenƒĞĀåžƐ% Ɛ±žƐ±ƐīåǅƐåÏŇĻŇķĞÏƐÏåĻƒŹåƐ±ĻÚƐƾåƐŹåÏŇďĻĞžåƐƒĚåƐĻååÚƐüŇŹƐåĻĚ±ĻÏåÚƐŹ±ĞĮƐ±ÏÏåžžƐƒŇƐ% ũŶ DSA Vision Plan • :MWMSR JSV E (SRRIGXIH 3EXMSREP *GSRSQ] VIEPMWIW XLI EMVTSVXƶW TSXIRXMEP EW E QENSV GEXEP]WX JSV XVERWJSVQMRK XLI 3SVXL SJ *RKPERH GVIEXMRK RI[ IQTPS]QIRX LSYWMRK XSYVMWQ ERH EZMEXMSR GETEGMX] • (ETEGMX] SJ QMPPMSR TEWWIRKIVW ERH XSRRIW SJ GEVKS TIV ]IEV • (VIEXMSR SJ YT XS RI[ NSFW

• f FMPPMSR ,:& TIV ]IEV F] • MRKPI TMIGI SJ RI[ MRJVEWXVYGXYVI VIUYMVIH Ƴ VEMP WXEXMSR GSRRIGXIH XS XLI *EWX (SEWX • 2EMRPMRI JSV f QMPPMSR GSYPH FI STIR MR ]IEVW [MXL TEWWIRKIV RYQFIVW XS XLI EMVTSVX I\TIGXIH XS FI QMPPMSR F] Masterplan 2018 – 2037 • &MVTSVX TEWWIRKIV RYQFIVW MRGVIEWIW XS QMPPMSR TIV ]IEV F] • (EVKS STIVEXMSR MRGVIEWI XS XSRRIW TIV ]IEV F] • 8IVQMREP WM^I XS HSYFPI [MXL MRGVIEWIH JEGMPMXMIW JSV TEWWIRKIVW • 9T XS RI[ LSQIW XS FI FYMPX SR WMXI [MXL RI[ VIXEMP LSXIP ERH PIMWYVI GSQTPI\ • QMPPMSR WU JX SJ IQTPS]QIRX WTEGI • f QMPPMSR FSSWX XS XSYVMWQ IGSRSQ] JSV XLI VIKMSR • f FMPPMSR ,:& F]

MARCH/APRIL 2018 | AIRPORT FOCUS | 35

AIRPORT RETAIL

A MATCH FIT STRATEGY

36 | AIRPORT FOCUS | MARCH/APRIL 2018

www.airportfocusinternational.com

With the Winter Olympics and Six Nations now behind us, the world is gearing up for more major sporting action during the upcoming Commonwealth Games and Football World Cup. Events like these bring countless commercial opportunities for airport retailers, particularly those from the host nations, but there are pitfalls too. At this crucial time, flexibility matters more than ever, as Colin Dixon operations director at point-of-sale specialist CJ Retail Solutions, explains.

www.airportfocusinternational.com

MARCH/APRIL 2018 | AIRPORT FOCUS | 37

AIRPORT RETAIL

ven though renting a retail space comes with a huge price tag at some airports, it’s easy to see why so many brands view it as a worthwhile investment. High footfall and a captive audience, including many people ǻPPIH [MXL XLI LSPMHE] WTMVMX FVMRK RS IRH SJ WEPIW opportunities, especially during peak periods. Between September and December last year, UK airports alone handled over three per cent more people compared to the same period in 2016, while the number of passengers for the year hit a record high of 288million. For British travellers at least, it seems the weak pound, ongoing security fears and squeezed household incomes have done nothing to HEQTIR SYV PSZI EǺEMV [MXL Ǽ]MRK ,VS[XL MR passenger numbers across the world is also fuelling the duty-free sector, which is expected to grow from $45.7bn in 2016 to $67bn by 2020.. During an international sporting event, when the fans are at fever pitch, airport retailers WXSGOMRK SǽGMEP QIVGLERHMWI GSYPH WII WEPIW rocket. But, as with seasonal product lines, the [MRHS[ XS KIX KSSHW SRXS XLI WLST ǼSSV [MXL the right promotional signage, in a relatively WLSVX TIVMSH SJ XMQI TVIWIRXW E WMKRMǻGERX PSKMWtical challenge. (IVXEMRP] JSV SRI SǺ IZIRXW PMOI XLI 4P]Qpics, when airports are routinely expanded to GSTI [MXL XLI MRǼY\ SJ TEWWIRKIVW ERH FVERH RI[ VIXEMP WTEGIW EVI GVIEXIH MXƶW HMǽGYPX XS know precisely how much stock to buy in. Nobody wants to run out of those all-imporXERX ǼEKW ERH X WLMVXW EX E XMQI [LIR TISTPI are prepared to buy, but what happens if a team or nation is faring badly or has been knocked out of the tournament? The sheer unpredictability of sport means retailers could easily end up with a surplus of goods few people want. Nevertheless, I suspect most are prepared to take a risk if it means high sales volumes in the early stages. At these crucial trading times, it’s even more important for duty-free retailers, inGPYHMRK SǽGMEP XSYVMWQ ERH IZIRX TEVXRIVW XS create a dazzling showcase for merchandise. There is, after all, no point paying a premium to be in a state-of-the-art airport if poor instore displays, signage and overall experience drive customers away. It goes without saying that stock must be presented in a way that draws people into WXSVI 2ER] GYWXSQIVW [MPP FI PSSOMRK JSV SǽGMEP merchandise, so event logos should be displayed prominently, using the correct branding. 38 | AIRPORT FOCUS | MARCH/APRIL 2018

Keeping the shelves fully stocked – but not cluttered – immediately makes the shop look more attractive, while helping to avoid lost sales from shoppers actively seeking out these goods. Store planners also need to think about how PMKLXMRK [MPP MRǼYIRGI TYVGLEWMRK HIGMWMSRW especially if they are located in a part of the airport with no natural daylight. Designers, with the help of expert installation teams, must ensure retail spaces are well-illuminated to create a warm and welcoming feel at any time of day or night, while shelf-edge and back lighting are a good way to draw attention to key product ranges. 4RGI XLI WTSVXMRK IZIRX LEW HVE[R XS E GPSWI WXSVI QEREKIVW QE] FI OIIR XS WIPP SǺ WYVTPYW WXSGO EW WSSR EW TSWWMFPI & UYMGO ǻVI sale usually helps to clear some of it, though again, they should be mindful about how appealing this looks to customers. While most people love a bargain, they probably don’t want XS FI GSRJVSRXIH [MXL ǼEKW SJ E VIGIRXP] ǻRished tournament or losing side. 4RI SJ XLI QEMR EHZERXEKIW SJ QSHIVR WLST MRWXEPPEXMSRW MW XLIMV ǼI\MFMPMX] &PVIEH] essential for seasonal merchandising and short-term promotions, free-standing display units (FSDUs) with changeable graphic wraps really come into their own during large-scale sporting events because they are both quick to assemble and take down. Digital signage is another useful tool for communicating relevant and timely promotional messages, linked to what happens in the game. As with any retail unit, store teams must take steps to ensure shop displays are properly MRWXEPPIH ERH QEMRXEMRIH EX EPP XMQIW 4RI SJ XLI GVYGMEP HMǺIVIRGIW FIX[IIR LMKL WXVIIX and airport spaces is that footfall volumes can FI WMKRMǻGERXP] LMKLIV MR XLI PEXXIV [MXL QER] shoppers lugging large bags around too. Consequently, it might be prudent to use gondola ends on existing shelving units, rather than introducing temporary cardboard FSDUs that take up space and can easily be knocked over. .XƶW MQTSVXERX XS VIQIQFIV XLEX ǼI\MFMPMX] I\XIRHW FI]SRH XLI WLST ǼSSV XSS &MVWMHI VItailers could, for example, set up pop-up stores in the arrivals hall for passengers who wouldn’t otherwise be able to visit them until they leave the destination. Another important consideration for airport retailers is the political landscape in which they are operating. The long-standing tension between the UK and Russia may leave retailers

“FREESTANDING DISPLAY UNITS WITH CHANGEABLE GRAPHIC WRAPS REALLY COME INTO THEIR OWN DURING LARGE-SCALE SPORTING EVENTS.”

www.airportfocusinternational.com

reluctant to invest in too many shirts ahead of the big game. The fact that just 10,000 people are expected to travel to Moscow this summer, is also likely to subdue the usual sales frenzy around such tournaments. Thereâ&#x20AC;&#x2122;s no doubt that this yearâ&#x20AC;&#x2122;s upcoming www.airportfocusinternational.com

sporting events will provide a boost for airport retailers, bolstered by sustained increases in passenger numbers. As long as stores can be agile enough to respond quickly to changing customer demand, as determined by the outcome of the game, they should come out on top.

Colin Dixon, operations director, CJ Retail Solutions. MARCH/APRIL 2018 | AIRPORT FOCUS | 39

PASSENGER EXPERIENCE

TIME WATCH AT THE TERMINAL

Baggage free airports, redesigned passenger seats and airport waiting areas and a passenger flow forecasting system are three of the innovations to emerge from an EU-funded research project designed to reduce door to door aviation travel time by one hour. Gary Mason reports on the research findings revealed at the recent Passenger Terminal Expo event in Stockholm

ASSME stands for Personalised Airport Systems for Seamless Mobility and Experience. Launched in June 2015, the initiative will come to an end on May 31 this year and the results are now being shared with the industry in the hope that they will be adopted widely. PASSME aims to reduce door-to-door unwanted air travel time in the EU by 60 minutes and make the airport experience less stressful and more enjoyable for passengers and the aviation industry. Funded by the EU’s Horizon 2020 Research and Innovation programme, PASSME brings together experts in aviation, transport, research, design, technology and communications. Researchers from the project revealed a number of new innovations to reduce air travel time at the Passenger Terminal Expo, Stockholm in March. These included: adjustable aircraft seats, luggage free airports and passenger forecasting systems . PASSME researchers say if implemented unwanted air travel times could be reduced by sixty minutes, allowing passengers greater choice for what they do with their time &R MQTSVXERX ǻRHMRK JVSQ XLI 5& 2* project is that end-to-end baggage transportaXMSR WIVZMGIW GER WMKRMǻGERXP] VIHYGI XVEZIP XMQI by separating all types of luggage, as much as possible, from the passenger.

40 | AIRPORT FOCUS | MARCH/APRIL 2018

“This simple measure can reduce unwanted time in the airport,” said Katinka Bergema, PASSME researcher. “Transporting luggage to the airport, checking it in (either at a manned desk or using a self-service kiosk) and then waiting for it at the baggage carousel in the arrival airport all adds to the stress of air travel. By simply deploying a courier company like TNT to pick up your luggage either at home, hotel or other location and return it to you when you have arrived at your destination, passengers can make WMKRMǻGERX WEZMRKW SR YR[ERXIH XMQI WTIRX EX XLI EMVTSVX 8LI FIRIǻXW EVI RS GLIGO MR FEK XS carry, no queuing at airports to check in bags, and no waiting at baggage reclaim,” she added. There are currently approximately ten companies worldwide providing this service. PASSME researchers said some hotels have IZIR FIKYR SǺIVMRK FEKKEKI LERHPMRK EW ER ancillary service, meaning you don’t have to check into your hotel because your luggage does it for you. The PASSME research project has also shown that hand luggage is causing trouble while boarding. As PASSME learned, in most European aircraft, only two thirds of the passengers can store their luggage in the overhead bins. Here also, PASSME showed solutions to detect excess hand luggage as early as possible in the passenger journey. These solutions also contrib-

ute to a more positive experience of passengers. Tax free articles are a special phenomenon. Most of the time these articles are used at LSQI EJXIV XLI VIXYVR ǼMKLX S 5& 2* HIveloped a home delivery system, like ordinary web shop deliveries. As these solutions do not contribute to time and experience as much as hold and hand luggage, PASSME left these solutions to the market to further develop and pick up opportunities. The conclusion of this breakthrough is that separating all types of luggage as much as possible, from the passenger. is helping a positive passenger experience and is reducing door to door travel time. PASSME researchers have also come up with a novel way to design aircraft interiors to speed up the boarding and disembarking process. “We looked at an Airbus 737 and invented adjustable seats,” said André Castro from PASSME partner, Alma Design. “The three seats next to one another on the aeroplane are able to contract, making the aisle wider, allowing passengers to board more UYMGOP] ERH IǽGMIRXP] 4RGI IZIV]SRI MW SR the seats can expand to their normal posiXMSR 8LMW GER WMKRMǻGERXP] VIHYGI XYVR EVSYRH time, saving time for passengers, airlines and airports.” he added. 8LI 5& 2* WIEX HIWMKR MW E ǻREPMWX MR XLI Crystal Cabin Awards 2018, one of the most www.airportfocusinternational.com

prestigious and important awards in the international aviation industry. This concept has also been extended to airport terminal buildings during the PASSME project. Researchers found that waiting areas can be improved by more creative, passenger centred design. These environments will improve the comfort of those travelling if they MRXIKVEXI WTIGMǻG HIWMKR WSPYXMSRW WYGL EW GYVZIH WLETIW REXYVEP QEXIVMEP ǻRMWLIW ERH natural environment associations. Multimedia content has been found to have a positive IǺIGX SR XLI TEWWIRKIV EX XLI FSEVHMRK KEXI Important information about boarding procedures, such as documents to have ready for boarding, as well as tips and advice for TEWWIRKIV GSQJSVX [LMPI Ǽ]MRK [MPP EPWS JIEXYVI 8LI GSQFMREXMSR SJ E WTIGMǻG MRXIVMSV HIWMKR called the Experience Lounge, together with video mapping with projections of landscapes and natural environment and information on FSEVHMRK TVSGIHYVIW ERH ǼMKLX GSYPH TSXIRtially reduce the stress and improve boarding procedures. The lounge project is on the way and should be implemented at the end of 2017 and tested in the beginning of 2018. The aim of the Security Area redesign is to www.airportfocusinternational.com

reduce the stress and time associated with this stage of travelling. The introduction of two separate lanes, one for the passenger and one for an airport cart, in which passengers can store their luggage and personal items. The introduction of these two lanes could decrease waiting time and reduce stress in the unpacking areas. The cart includes tablet support in which different information on the security process can be shown to the passengers, which can also connect with WP2 PASSME personalized APP. 5& 2* VIWIEVGLIVW LEZI EPWS JSYRH WMKRMǻcant unwanted time at the airport can be saved by forecasting the movement of passengers MR XLI XIVQMREP 9WMRK [Mǻ ERH YT XS HEXI HEXE EMVTSVX STIVEXMSRW GER JSVIGEWX TEWWIRKIV ǼS[W 30 minutes ahead of time. “The system uses information collected by advanced sensors at the airport for example through Wi-Fi, bluetooth, and from adaptive personalised devices. This allows the airport to identify areas where queues are likely to build up,” explains MGGS ERXIQE 5& 2* GMIRXMǻG (SSVHMREXSV and Professor of Business Marketing and Supply Management at Delft University of Technology. “While ensuring privacy and data protection, XLMW MRJSVQEXMSR MW XLIR YWIH F] EMVTSVX WXEǺ XS

wwwwwwwvwpredict a passenger’s behaviour throughout their journey through the airport,” he added. Europe is home to approximately 150 scheduled passenger airlines and 450 airports, supporting over 750 million passengers each year. Worldwide passenger numbers are expected to double in the next twenty years. PASSME researchers have also developed an application that will let the passengers know XLI XMQI SJ ǼMKLX HITEVXYVI XLI [EPOMRK XMQI to their gate, the location of retail outlets and concessions, and will guide them to the correct boarding gate. “With the user’s approval, we’re also able to monitor heart rate and temperature, and gauge a passenger’s stress level. Then we can use that data to inform other elements such as the passenger demand forecast system to reduce queues,” said Professor Santema. “While the app has been tested on PASSME WXEǺ MX MW LSTIH XLEX EMVPMRIW ERH EMVTSVXW QE] MRXIgrate features into their own applications to create E FIXXIV XVEZIP I\TIVMIRGI MQMPEV [E] ǻRHMRK apps do currently exist, but ours is enhanced by the stress-level monitoring and personal passenger information included,” he explained. MARCH/APRIL 2018 | AIRPORT FOCUS | 41

CYBER SECURITY

Time to Take Action

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While technological advances have been incorporated into working practices within airports to streamline activity, this adoption has opened the door to working practices that increase the risk from cyber threats, argues Edgard Capdevielle, CEO of Nozomi Networks

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MARCH/APRIL 2018 | AIRPORT FOCUS | 43

CYBER SECURITY

cyber incident will cause frustration and upset not just for users travelling with an EǺIGXIH EMVPMRI SV EMVTSVX FYX HYI XS XLI KPSFEP MRXIKVEXMSR [MXLMR XLI MRHYWXV] XLI repercussions will resonate across the country ERH MRXIVREXMSREPP] XSS RIKEXMZIP] MQTEGXMRK XLI KPSFEP IGSRSQ] THE INCREASED THREATSCAPE ;LMPI EMV KETTMRK SǺIVIH E HIKVII SJ TVSXIGXMSR XS WIRWMXMZI W]WXIQW ERH GSQTSRIRXW XLI [E] SYV XVERWTSVXEXMSR MRJVEWXVYGXYVI MW QEMRXEMRIH XSHE] QIERW XLMW TVEGXMGI MW HIJYRGX .X WXEVXW [MXL [LEXƶW TIVGIMZIH EW E WIIQMRKP] benign action - such as an engineer ‘plugging’ MR XLIMV HIZMGI XS TIVJSVQ HMEKRSWXMG GLIGOW SV YWMRK E 9 ' WXMGO XS HITPS] YTKVEHIW ERH TEXGLIW +VSQ XLIVI MXƶW E WQEPP WXIT XS EPPS[ VIQSXI GSRRIGXMSRW JVSQ XLMVH TEVXMIW XS TVSZMHI QEMRXIRERGI XS VIQSXI PSGEXMSRW SV IZIR LSWXMPI IRZMVSRQIRXW Each one of these connections punches a LSPI XLEXƶW MQTSWWMFPI XS VIZIVWI LSYPH XLI GSRRIGXMRK HIZMGI LEZI FIIR GSQTVSQMWIH XLMW EGXMSR GSYPH YRPIEWL QEP[EVI HMVIGXP] MRXS XLI LIEVX SJ IEGL GSQTSRIRX FIMRK GLIGOIH which then crawls and burrows deeper into XLI MRJVEWXVYGXYVI A WAKE-UP CALL &W HIXEMPIH MR XLI 9 )ITEVXQIRX SJ -SQIPERH IGYVMX]ƶW 8VERWTSVXEXMSR ]WXIQW IGXSV 5PER MRGVIEWIH GSRRIGXMZMX] SǺIVW QER] FIRIǻXW XS GVMXMGEP MRJVEWXVYGXYVI 8LIWI MRGPYHI GSWX WEZMRKW MRXIVSTIVEFMPMX] IXG FYX [MXL MX GSQIW VMWO The issue is that security is often bolted on MR VIWTSRWI XS E GLERKI MR TVEGXMGIW VEXLIV than designed into critical infrastructure at the SYXWIX EGVSWW XLI FSEVH JVSQ XVERWTSVXEXMSR W]WXIQW XS TS[IV [EXIV IRIVK] ERH FI]SRH ;ERRE(V] E VERWSQ[EVI ZMVYW FVSYKLX chaos around the world in May as it exploited E ZYPRIVEFMPMX] MR 2MGVSWSJX ;MRHS[W 8LIR E QSRXL PEXIV ERSXLIV VERWSQ[EVI ZEVMERX EǺIGXIH W]WXIQW EX 0MIZƶW 'SV]WTMP &MVTSVX 'SXL XLIWI MRGMHIRXW LMKLPMKLX NYWX LS[ WIVMSYW QEP[EVI MRJIGXMSRW GER FI ERH XLI HEQEKI XLEX GER VIWYPX -S[IZIV MXW RSX NYWX QEP[EVI XLEXƶW E TVSFPIQ 8LI TS[IV WYVKI XLEX ORSGOIH 'VMXMWL &MV[E]Wƶ .8 W]WXIQW SǾMRI PEWX ]IEV [LMPI RSX XLSYKLX XS LEZI FIIR XLI VIWYPX SJ E G]FIV EXXEGO HMH VITPMGEXI XLI IǺIGX XLEX GSYPH FI I\TIGXIH JVSQ E GS SVHMREXIH EXXEGO

44 | AIRPORT FOCUS | MARCH/APRIL 2018

8LI EZMEXMSR MRHYWXV] LEW XS EWWYQI XLEX all parts of its critical infrastructure is being TVSFIH JSV ZYPRIVEFMPMXMIW LSYVW E HE] WIZIR HE]W E [IIO SEEK TO IMPROVE CYBER RESILIENCY OVER TIME -S[ JEWX WIGYVMX] XIEQW GER HIXIGX ERH VIQIHMEXI E WMXYEXMSR GSYPH QIER XLI HMǺIVIRGI FIX[IIR E WQEPP MRGMHIRX SV SRI XLEX TSXIRXMEPP] LEW E WIZIVI MQTEGX SR QMPPMSRW -IVIƶW WM\ WXITW XLEX [MPP LIPT MQTVSZI G]FIV VIWMPMIRGI 1) REAL-TIME ASSET MANAGEMENT A foundational security best practice is to have an updated asset inventory that includes inforQEXMSR JSV IEGL HIZMGI WYGL EW MXW STIVEXMRK W]WXIQ ZIVWMSR RYQFIV ERH ORS[R ZYPRIVEFMPMXMIW .R XLI TEWX SFXEMRMRK ERH QEMRXEMRMRK XLMW MRJSVQEXMSR JSV PEVKI LIXIVSKIRISYW XVERWTSVXEXMSR RIX[SVOW [EW XMQI GSRWYQMRK ERH HMǽGYPX 3S[EHE]W XLIVI EVI WSPYXMSRW XLEX HS XLMW UYMGOP] ERH EYXSQEXMGEPP] EPPS[MRK SVKERMWEXMSRW XS LEZI E KSSH EWWIX QEREKIQIRX TVSKVEQ [MXL VIEP XMQI ZMWMFMPMX] ERH UYIV] GETEFMPMXMIW XS MHIRXMJ] [IEORIWWIW ERH HIXIVQMRI XLI RIGIWWEV] VIQIHMEXMSR EGXMSRW 2) PATCHING PROGRAM &ZMEXMSR W]WXIQW EVI RSXSVMSYW JSV RSX FIMRK TEXGLIH 8LIVI EVI WSQI KSSH VIEWSRW JSV RSX HSMRK WS FIGEYWI TEXGLMRK QE] GEYWI ER ETTPMGEXMSR SV ER IRXMVI TVSGIWW XS WXST [SVOMRK SV XLI VIWSYVGI VIUYMVIQIRXW XS XIWX ERH WEJIP] MQTPIQIRX TEXGLIW QE] FI GSRWXVEMRIH ;LEXIZIV XLI VIEWSR ;ERRE(V] MW E WXEVO VIQMRHIV [L] MX MW MQTSVXERX XS MQTPIQIRX E TEXGLMRK TVSKVEQ 3S SRI [ERXW XS LEZI XS TYFPMGP] I\TPEMR LS[ E TVSGIWW SV W]WXIQ [EW FVSYKLX XS MXW ORIIW [LIR E TEXGL XLEX [SYPH LEZI TVIZIRXIH XLI TVSFPIQ [EW EZEMPEFPI

“AN IMPORTANT MEASURE IS TO SEGMENT THE NETWORK INTO SECURITY ZONES AND THEN INSTALL CONDUITS.”

3) ENSURE VISIBILITY AND MONITORING OF THE ENTIRE NETWORK AND PROCESS 1MOI EWWIX QEREKIQIRX LMWXSVMGEPP] MX [EW ZIV] HMǽGYPX XS LEZI GSQTVILIRWMZI ZMWMFMPMX] ERH QSRMXSVMRK SJ PEVKI GVMXMGEP RIX[SVOW ERH XLI TVSGIWWIW XLI] GSRXVSP 3S[ XLIVI EVI RI[ WSPYXMSRW XLEX TVSZMHI TEWWMZI RSR MRXVYWMZI VIEP XMQI RIX[SVO ZMWYEPMWEXMSR MRXIVJEGIW MRGPYHMRK WLS[MRK RIX[SVO GSRRIGXMSRW ERSQalies and the status of process variables across STIVEXMSR XIGLRSPSK] 48 W]WXIQW www.airportfocusinternational.com

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Edgard Capdevielle, CEO, Nozomi Networks MARCH/APRIL 2018 | AIRPORT FOCUS | 45

INSIDER

BERLIN’S SKYLINE PLAGUED BY UNCERTAINTY

DONT FORGET TO FOLLOW US @airportfocusmag

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ARRIVALS SECURITY RUNWAY

DEVELOPMENT

GROUND

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