Airport Focus International issue 33: September/October 2017

ISSUE 33 | SEPTEMBER/OCTOBER 2017

www.airportfocusinternational.com

GROUND FORCE DR MICHAEL KERKLOH ON MUNICH’S PREPARATIONS FOR THE NEW WINTER SEASON

WEATHERING THE STORM Protecting airport infrastructure from hurricane damage

CITY CENTRAL LCY on expansion and the planning process “lottery”

INTER AIRPORT PREVIEW | GSE DRIVER TRAINING | DIGITAL DEVELOPMENT

Visit www.vestergaardcompany.com

EDITORIAL GARY MASON, EDITOR:

YOUR DEVICE KNOWS WHO YOU ARE Forget apps, airports and carriers need to make their data more intuitive

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eveloping a long term digital strategy, employing a head of digital, looking after the digital estate. Many airports already HS EPP SJ XLI EFSZI FYX LS[ IǺIGXMZI EVI XLI] GSQTEVIH XS SXLIV MRHYWXVMIW ERH organisations?

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CONTENTS

Editor Gary Mason gary.mason@jld-media.co.uk +44 (0) 7904 299 498 Editorial Assistant Iain Hoey iainhoey94@hotmail.co.uk +44 (0) 7757 946 414 Sales Manager Robert Aitken robert.aitken@jld-media.co.uk +44 (0) 7766 195 814 Design & Production Stuart West stuart.west@jld-media.co.uk +44 (0) 1737 852 343 Publishing Director Helen Richmond helen.richmond@jld-media.co.uk +44 (0) 1737 852 344 Subscriptions subscriptions@jld-media.co.uk +44 (0) 7808 773 346 Airport Focus JLD Media, 25 Clarendon Road, Redhill, Surrey RH1 1QZ Tel: +44 (0) 1737 852 100

NEWS Airport Focus is published 6 times a year. Annual subscriptions: £95 UK; £140 rest of the world. £15 sample copy. Discounts for multiple subscriptions.

Airport Focus magazine @AirportFocusmag

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SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 5

EDITORIAL BOARD

1. DR. MICHAEL KERKLOH CEO Flughafen München GmbH (FMG)

3. THOMAS TORSTEN-MEYER Former - Senior Vice President Airport Operation Munich Airport

5. RICHARD DUNCAN Assistant General Manager, Public Safety and Security Hartsfield-Jackson Atlanta International Airport (ATL)

Since September 2002 the management team at Muncich Airport has been led by Dr. Michael Kerkloh. He is FMG’s president and CEO. The 63-year-old Kerkloh embodies a new leadership generation in the German aviation industry.

Kerkloh completed a degree in economics in 1979 at the University of Frankfurt, where he also completed a doctorate in political science. He began his career in the aviation industry at Frankfurt Airport. Afterwards he became one of two managing directors at Hamburg Airport in 1995.

Dr. Michael Kerkloh is a member of the governing bodies of a number of important industry organizations. He represented the interests of German airports in dealings with public authorities, policy makers and the business world as the president of the German Airports Association (ADV) from 2013 until 2016. He has been a member of the Governing Board of ACI World, the global airport association, for many years. Dr. Kerkloh was appointed to the executive committee of BDL, the German Aviation Industry Association.

In June 2017 Dr Kerkloh was elected president of Airport Council International (ACI) Europe and represents the interests of more than 500 airports in 45 European countries.

After seven years in the German Air Force, where he obtained his pilot’s license and was involved in integrated NATO air defence, Thomas Torsten-Meyer joined Stuttgart Airport where after XVEMRMRK EW &MVTSVX 8VEǽG &WWMWXERX LI [SVOIH JSV ǻZI ]IEVW EW 2EREKIV &TVSR (SRXVSP He then moved to Bremen Airport for another 7-year spell as Manager dealing with Airport Training, Passenger Services and Ground Handling Ramp Services.

From 1986 he was Manager for Airport Operations at Munich Airport dealing with a wide ZEVMIX] SJ XEWOW VERKMRK JVSQ XVEǽG XIGLRSPSK] organisation and control to training programs, ETVSR XVEǽG ERH IQIVKIRG] TPER VIKYPEXMSRW aircraft positioning, taxi guidance, winter services and safety management.

He also represented the Airport company on HMǺIVIRX EZMEXMSR EWWSGMEXMSRW MRGPYHMRK XLI &(. the German ADV and as a NATO Civil ;Aviation Expert for the German Government (DOT).

Richard L. Duncan, CPP, IAP, serves as the assistant general manager for public safety and WIGYVMX] EX -EVXWǻIPH /EGOWSR &XPERXE .RXIVREtional Airport (ATL), the world’s busiest and most IǽGMIRX EMVTSVX -I PIEHW XLI &MVTSVX TYFPMG WEJIX] and security team with operational responsibilities JSV &MVTSVX PE[ IRJSVGIQIRX PMJI ERH ǻVI WEJIX] security, emergency preparedness and response, and the Airport communications center.

Mr. Duncan oversees day-to-day operations and regulatory compliance to ensure the safe and secure movements of ATL’s more than 104 million annual passengers and 63,000 employees. Additionally, Mr. Duncan is responsible for developing and implementing the Airport’s emergency response plans. He regularly coordinates with federal, state, and local agencies to implement rules and procedures. & VIXMVIH GSQQMWWMSRIH QMPMXEV] TSPMGI SǽGIV Mr. Duncan has performed law enforcement and security management duties internationally.

-I MW FSEVH GIVXMǻIH MR IGYVMX] 2EREKIQIRX F] & . .RXIVREXMSREP GIVXMǻIH MR -SQIPERH IGYVMX] F] XLI &QIVMGER 'SEVH JSV (IVXMǻGEXMSR MR -SQIPERH IGYVMX] ERH GIVXMǻIH EW ER International Airport Professional by the Airport Council International and the International Civil Aviation Organization.

2. FOO SEK MIN Executive Vice President Changi Airport Group (Singapore) Pte Ltd An aviation veteran and recognized international airport management professional who rose through the ranks at Changi Airport over the last 19 years.

Key career highlights include the planning and operational opening of Terminal 3 in 2008, Budget Terminal in 2006, the upgrading of Terminal 2 between@ 2004 and 2006, and the extension of Terminal 2 between 1995 and 1996. Responsible for the opening of the Airport Logistics Park of Singapore and also handled major emergencies such as SARS in 2003, two aircraft crash and enhanced security situation following 911.

Recognized for achievements and contributions by the President of Singapore with the Public Administration Award (Silver) in 2009 and the Public Administration Award (Bronze) in 2003. Awarded Minister's Innovation Award for 5 consecutive years.

6 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

4. ROGER KOUKKOULIS Operations, Safety & Commercial Director Airport Operators Assocation (AOA) Roger has past manufacturing processes experience in the aerospace industry and a number of years airport operations management experience, landside and airside at London Luton and more recently Gatwick airports. Roger’s responsibilities have included; airside operations, RFFS and for the air navigation and engineering service providers. Achievements include; delivering over 50 airport operations capital projects, an Airport Operations Centre hub, air XVEǽG GSRXVEGX VIRIKSXMEXMSR ERH XVERWJSVQMRK the safety culture.

Roger also experienced a 5 month spell in Sweden at Stockholm Skavsta airport (TBI Airports) as part of a small senior team dedicated to turning around the airports commercial and operational status in readiness for a new LCC operation. This, during a particularly harsh winter.

He has championed safety, the balance of commercial objectives, chaired numerous working groups and committees and has represented airports and the AOA including; deZIPSTQIRXW SJ +YXYVI &MVWTEGI XVEXIK] ǼMKLX operations, airside driving standards, leading TBI airport group on competency framework, EMV XVEǽG WIVZMGI WXERHEVHW 1SGEP 7YR[E] Safety Teams, Airport Collaborative Decision Making and others.

6. ANUPAM DASGUPTA Vice President, Business Develoment GrayMatter Software Services Anupam works with GrayMatter as VP-Business Development as part of which he heads Marketing & Communications as well as Partnerships & Alliances. GrayMatter, as an organization, has a distinct focus on Airports with its proven Airport Analytics (AA+) solution and Anupam has a key role in strengthening and furthering GrayMatter’s endeavors in this space.

Anupam has 14 years of rich work experience in business development and consulting in the IT industry with a successful track record across geographies and customers. www.airportfocusinternational.com

7. LISA GAHM M.S., C.M., ACE Assistant Director of Airport Operations Denver International Airport Lisa has worked for the City and County of Denver which owns and operates Denver International Airport, and formerly Stapleton International Airport the for the past 26 years.

During that time, she has worked in Airport Operations in the following sections: Airport Security, Airside Operations, Airport Operations Center, and Peak Performance. She has a Bachelor of Science in Aviation Management, and a Master’s in Environmental &Policy Management. She has a Peak Academy Black Belt and completed a six months Peak Performance Fellowship assisting other airport divisions improve their processes. Lisa is a member of the Environmental Focal Point Committee at DEN and a part of the team instrumental in the reengineering of the Airport’s Snow and Ice Control Program. Lisa is a Co-Chair of the AAAE Hub Airport Winter Operations Conference Committee and she participated as a committee member on Airport Cooperative Research Program Panel 10-15 overseeing the research and preparation of “A Guidebook for Airport Winter Operations”. She is also a current member of Executive Women in Aviation.

8. DENISE PRONK Programme Manager Corporate Responsibility Royal Schiphol Group

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Denise Pronk is responsible for sustainability at Royal Schiphol Group. Her vision is that sustainability is an integral part of the business. Denise is based at the strategy department. Focus areas are the longterm vision, the integrating of sustainability in the business planning and working together with business partners at our location and stakeholders. She is an acclaimed corporate responsibility manager, who is working around the clock to improve Schiphol’s corporate responsibility. www.airportfocusinternational.com

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 7

NEWS

STAR ALLIANCE LAUNCHES CONNECTION SERVICE AT CHICAGO O’HARE XEV &PPMERGI LEW PEYRGLIH E RI[ (SRRIGXMSR IVZMGI XS assist customers arriving at (LMGEKS 4ƶ-EVI .RXIVREXMSREP &MVTSVX XS VIEGL XLIMV SR[EVH ǼMKLX [MXL ERSXLIV XEV &PPMERGI QIQFIV GEVVMIV 8LI enhancement for customers MR 9RMXIHƶW LSQI LYF [MPP GEVV] RI[ FVERHMRK XLEX will be rolled out for similar WIVZMGIW STIVEXMRK EX QENSV airports around the world.

FORWARDKEYS AND SKYSCANNER ANNOUNCE LINK-UP & RI[ GSPPEFSVEXMSR FIX[IIR +SV[EVH0I]W ERH O]WGERRIV EMQW XS enhance insight into the TVSǻPI SJ XLIMV XVEZIPPIVW The agreement to share data will enable airports to see the catchment areas of their travellers and discover [LIXLIV XLI] EVI WYǺIVMRK JVSQ ƸPIEOEKIƹ XS SXLIV airports. It will help airport executives decide which new routes to develop.

RIGA AIRPORT TURNOVER EXCEEDS €25M IN H1 Net turnover of Riga .RXIVREXMSREP &MVTSVX MR XLI ǻVWX LEPJ SJ I\GIIHIH 25 million euros, according to the unaudited condensed interim statement of the &MVTSVX JSV XLI QSRXL TIVMSH IRHMRK /YRI (SQTEVIH XS XLI &MVTSVXƶW XYVRSZIV LEW MRGVIEWIH F] TIV GIRX

LONDON ‘THE MOST POPULAR BUSINESS TRAVEL DESTINATION’ To coincide with the start of the busiest quarter for business travel, Heathrow Express published the 2017 Heathrow Express Business Travel Insights Report, which revealed London as the most popular business travel destination.

The report, which takes a comprehensive look at business travel on a global scale from the perspecXMZIW SJ HMǺIVIRX MRHYWXV] WIGXSVW ERH XLI 90 9 and German markets has found that 85 per cent of respondents have taken a business trip to London.

4ZIV XLI TEWX ǻZI ]IEVW XLI FYWMRIWW WIGXSV [MXL the most number of travellers into London has been XLSWI JVSQ ǻRERGI JSPPS[IH F] PE[]IVW ERH XLSWI

JVSQ XLI IRIVK] WIGXSV ;MXL 'VI\MX RIKSXMEXMSRW OMGOMRK SǺ [MXLMR XLI TEWX QSRXLW XVEZIPPIVW JVSQ XLI IRIVK] WIGXSV LEZI QEVKMREPP] SYXRYQFIVIH XLSWI JVSQ ǻRERGI [MXL XLI PIKEP WIGXSV MR XLMVH TPEGI JSPPS[IH F] XLSWI JVSQ XLI TLEVQEGIYXMGEP MRHYWXV] ERH QERYJEGXYVMRK MR ǻJXL The report also found that while global levels of FYWMRIWW XVEZIP LEZI RSX JYPP] VIGSZIVIH PIZIPW 72 per cent of respondents said that the number of international business trips were either the same SV QSVI XLER PEWX ]IEV ERH TIV GIRX WEMH XLEX XLI number of domestic trips were either the same or QSVI XLER PEWX ]IEV

FASTRACK VIP PLANS TO TRANSFORM TRAVEL & RI[ I\GPYWMZI EMVTSVX I\TIVMIRGI JSV FYW] JEQMPMIW FYWMRIWW TISTPI ERH JVIUYIRX Ǽ]IVW LEW PEYRGLIH XS TVSZMHI E ƵRI[ GEPQIV [E] XS XVEZIP XLEXƶW WMQTPI WTIIH] ERH WXVIWW JVIIƶ XEVXYT GSQTER] +EWXVEGO :.5 [LMGL VIGIRXP] STIRIH SǽGIW MR 1SRHSR ERH (LIWLMVI EMQW XS FVMRK ER EPP MR SRI WIVZMGI [LMGL WTIEOW XS GEV TEVO TVSZMHIVW EMVPMRIW EMVTSVXW ERH TVIQMIV PSYRKIW XS TVSZMHI GPMIRXW [MXL :.5 WX]PI WIVZMGI [MXLSYX :.5 TVMGIW 8LI ǻVQ [EW WIX YT MR +IFVYEV] ERH LEW WXEVXIH STIVEXMRK EGVSWW EPP 90 and 700 global airports with plans to expand further – with families, couples, [IHHMRK TEVXMIW ERH FYWMRIWW XVEZIPPIVW EPP EPVIEH] QEOMRK YWI SJ XLI WIVZMGI Dennis Darwent elaborated on the service: “This package service has not FIIR HSRI FIJSVI EW [IƶZI QEREKIH XS GSQFMRI EPP IPIQIRXW SJ XLI EMVTSVX I\TIVMIRGI MRXS SRI +EWXVEGO :.5 SǺIVW IZIV]SRI XLI WIVZMGI XVEHMXMSREPP] considered exclusive to the rich and famous. Ƹ(VYGMEPP] [IƶVI EFPI XS JEWX XVEGO GYWXSQIVW XLVSYKL UYIYIW EPPIZMating the stress accompanied with extensive wait times. Our service also allows customers to be met and assisted at arrivals at their destination, at a GSRRIGXMRK ǼMKLXƶW EMVTSVX ERH SR VIXYVR NSYVRI]W FEGO XS XLI 90 Ƴ [I VIEPP] SǺIV XLI [LSPI TEGOEKI MR XIVQW SJ GVIEXMRK E [SVV] JVII XVEZIP I\TIVMIRGI

SPIE WINS HEATHROW TERMINAL 3 CONTRACT 5.* 90 LEW FIIR E[EVHIH E GSRXVEGX XS HIPMZIV PMKLXMRK WQEPP TS[IV including two uninterruptible power supplies for back up to critical Hold 'EKKEKI GVIIRMRK WIVZIVW LIEXMRK ZIRXMPEXMSR ERH EMV GSRHMXMSRMRK -:&( ERH FYMPHMRK QEREKIQIRX W]WXIQ '2 YTKVEHIW XS XLI RI[ -SPH 'EKKEKI GVIIRMRK -' VSSQ EX -IEXLVS[ &MVTSVXƶW 8IVQMREP .RXIKVEXIH 'EKKEKI 'YMPHMRK 8 .' 8LMW RI[ JEGMPMX] [MPP EPPS[ XLI FEKKEKI WGVIIRMRK STIVEXMSRW JVSQ 8IVQMREPW ERH XS FI MRXIKVEXIH MRXS SRI GIRXVEP WTEGI 8LI GSRXVEGX ZEPYIH EX f [MPP FI GSQTPIXIH MR 4GXSFIV 5.* LEW FIIR WYGGIWWJYPP] GSQTPIXMRK FEKKEKI YTKVEHI [SVOW EX -IEXLVS[ &MVTSVX JSV SZIV IMKLX ]IEVW 8LI GYVVIRX [SVOW EVI FIMRK GEVVMIH SYX EX

8 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

ERA RELEASES POSITION PAPER ON BREXIT The European Regions &MVPMRI &WWSGMEXMSR *7& has released its position paper on Brexit, detailing the position of the association on the future air transport relationship FIX[IIR XLI *9 ERH XLI 90 8LI TETIV MW HIWMKRIH XS EWWMWX TSPMG]QEOIVW and those involved in the negotiations regarding the future aviation arrangeQIRXW FIX[IIR XLI *9 ERH XLI 90 *7& FIPMIZIW MX MW IWWIRtial that a wide-reaching aviation agreement is VIEGLIH FIX[IIR XLI *9 ERH XLI 90 FIJSVI XLI deadline for negotiation IRHW MR 2EVGL (EVSPMRI 4ƶ YPPMZER *7& 2EREKIV 5SPMG] ERH Technical who worked SR XLI TETIV WEMH Ƹ*7&ƶW position is focussed on ensuring open and free XVEǽG VMKLXW JSV EPP *9 ERH 90 GEVVMIVW FIX[IIR XLI *9 ERH XLI 90 ƹ

www.airportfocusinternational.com

WASTE-FUELLED PLANES COULD TAKE OFF FROM BRITISH AIRPORTS 5PERIW YWMRK JYIPW QEHI JVSQ VYFFMWL XLEX KIXW WIRX XS PERHǻPP GSYPH XEOI SǺ JVSQ 'VMXMWL EMVTSVXW YRHIV E RI[ KSZIVRQIRX WGLIQI &W TEVX SJ TPERW XS promote clean alternative fuels, the government is SǺIVMRK JYRHMRK JSV TVSNIGXW MR XLI 90 XS HIZIPST PS[ carbon waste-based fuels for planes and lorries, with QEXGLMRK JYRHMRK JVSQ MRHYWXV] 8VMEPW SJ WYWXEMREFPI NIX JYIP QEHI JVSQ [EWXI materials, have taken place in Europe and North &QIVMGE ERH RS[ XLI PEYRGL SJ E 90 GSQTIXMXMSR [MPP see British experts conduct pioneering research in this WIGXSV 8LI )ITEVXQIRX LEW EPVIEH] VITSVXIH MRXIVIWX from more than 70 groups in bidding for the funding.

8LI RI[ JYIPW EVI ZIV] WMQMPEV XS GSRZIRXMSREP JYIPW in terms of chemical properties, and can be used MR I\MWXMRK EMVGVEJX [MXLSYX XLI RIIH JSV ER] IRKMRI QSHMǻGEXMSRW 8LI PS[ GEVFSR XVERWTSVX JYIPW QEHI JVSQ [EWXI QEXIVMEPW GSYPH FI [SVXL f Q E ]IEV XS XLI 'VMXMWL IGSRSQ] F] ERH GSYPH EPWS WYTTSVX YT XS RI[ NSFW 8LI f Q JYRH GSYPH LIPT HIPMZIV YT XS ǻZI RI[ PS[ GEVFSR JYIP TPERXW F] 2SRI] MW EZEMPEFPI XS TVSNIGXW XLEX [MPP TVSHYGI PS[ GEVFSR [EWXI FEWIH fuels, to be used in planes and lorries where it is not ZMEFPI XSHE] XS W[MXGL XS IPIGXVMG TS[IV FIGEYWI SJ the large weight of the vehicles.

SUSTAINABLE AVIATION FUELS ONE STEP CLOSER Responding to the announcement that the Renewable 8VERWTSVX +YIP 4FPMKEXMSR [MPP MRGPYHI WYWXEMREFPI EZMEXMSR JYIPW MR JYXYVI (LMIJ *\IGYXMZI SJ XLI &4& 0EVIR )II WEMH Ƹ YWXEMREFPI EZMEXMSR JYIPW EVI SRI WXIT GPSWIV MR XLI 90 RS[ XLI] [MPP FI MRGPYHIH MR XLI 7IRI[EFPI 8VERWTSVX +YIP 4FPMgation. This will encourage investment in the production and WYTTP] SJ WYWXEMREFPI EZMEXMSR JYIPW IREFPMRK XLI MRHYWXV] XS Ǽ] GPIERIV ERH KVIIRIV Ƹ&REP]WMW F] XLI YWXEMREFPI &ZMEXMSR GSEPMXMSR LEW WLS[R XLEX WYWXEMREFPI JYIPW GER LIPT YW EGLMIZI E (4 IQMWWMSRW VIHYGXMSR SJ YT XS TIV GIRX F] 8LMW MW E QENSV WXIT XS[EVHW SYV KSEP SJ LEPZMRK RIX (4 IQMWWMSRW F] while facilitating the expected passenger growth. It will also LIPT [MXL EMV UYEPMX] EW WYWXEMREFPI JYIPW LEZI WMKRMǻGERXP] lower particulate emissions. Ƹ8LMW ERRSYRGIQIRX [MPP GVIEXI KVIIR NSFW MR XLI 90 & HSQIWXMG WYWXEMREFPI EZMEXMSR JYIPW MRHYWXV] GSYPH KIRIVEXI E ,VSWW :EPYI &HHIH SJ YT XS f QMPPMSR E ]IEV F] ERH WYTTSVX YT NSFW ƹ

COMPETITION WINNER (SRKVEXYPEXMSRW XS 9HE] )LSPEOM 'VERH &QFEWWEHSV EX 'MVQMRKLEQ &MVTSVX [LS MW XLI [MRRIV SJ &MVTSVX +SGYW .RXIVREXMSREPƶW I\GPYWMZI EMVTSVX WIVZMGI ERH YRMUYI PSYRKI I\TIVMIRGI MR XLI :MT;MRK XIVQMREP SJ 2YRMGL &MVTSVX )LSPEOM [MPP VIGIMZI :.5 EVVMZEP SV HITEVXYVI WIVZMGI JSV X[S TIVWSRW MR XLI :MT;MRK SJ 2YRMGL &MVTSVX ELIEH SJ XLI MRXIV EMVTSVX *YVSTI GSRJIVIRGI MR 2YRMGL [LMGL XEOIW TPEGI JVSQ 4GXSFIV 8LI TVM^I MRGPYHIW EGGIWW XS XLI :.5 STIR EMV KEVHIR E FYǺIX ERH FEV WIVZMGI WTEGMSYW :.5 WLS[IV JEGMPMXMIW ERH ER IPIKERX :.5 GMKEV PSYRKI 8LI :MT;MRK EPWS SǺIVW UYMIX space for a rest or nap in a selection of private suites.

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LUTON REPORTS BUSIEST SUMMER ON RECORD

DFS AND GLVI DEVELOP FLIGHT PATH MONITORING SYSTEM

In what was its busiest WYQQIV SR VIGSVH QMPPMSR TEWWIRKIVW ǼI[ XLVSYKL 1SRHSR 1YXSR &MVTSVX 11& MR &YKYWX E TIV GIRX VMWI GSQTEVIH [MXL &YKYWX ERH XLI WX GSRWIGYXMZI QSRXL SJ KVS[XL JSV 11& 2017 also marked the busiest WYQQIV MR XLI EMVTSVXƶW ]IEV LMWXSV] .R XSXEP million passengers travelled through the airport between /YRI ERH &YKYWX E TIV cent increase compared with XLI WEQI TIVMSH PEWX ]IEV

GLASGOW RECORDS RECORD PASSENGER NUMBERS

The German air navigation service providIV )+ ERH XLI WSJX[EVI GSQTER] ,1:. ,IWIPPWGLEJX JÇV 1YJXZIVOILVWMRJSVQEXMO LEZI HIZIPSTIH E W]WXIQ XS EWWMWX EMV XVEǽG GSRXVSPPIVW MR QSRMXSVMRK ǼMKLX TEXLW [MXLMR XLI WGSTI SJ XLI MRKPI *YVSTIER O] &MV 8VEǽG 2EREKIQIRX 7IWIEVGL * &7 TVSKVEQQI )YVMRK PEVKI WGEPI WMQYPEXMSRW EMV XVEǽG GSRXVSPPIVW [IVI EFPI XS GSRXVSP YT XS TIV GIRX QSVI XVEǽG [LIR YWMRK XLI (SRXVSPPIV &WWMWXERGI 8SSP (&84 [LMPI WEJIX] PIZIPW VIQEMRIH LMKL )+ ERH ,1:. [ERX XS GSRXMRYI XLIMV partnership that commenced in 2011 to include research on additional functions that will result in further automation of air XVEǽG GSRXVSP MR XLI JYXYVI (&84 MW HIWMKRIH XS LIPT EMV XVEǽG controllers detect and solve potenXMEP GSRǼMGXW 8LI W]WXIQ MQQIHMEXIP] MRJSVQW XLI GSRXVSPPIV EFSYX ǼMKLX PIZIPW ERH LIEHMRKW XLEX EVI GSRǼMGX JVII ERH GER FI MWWYIH JSV MRHMZMHYEP ǼMKLXW 8LMW information is re-calculated at short MRXIVZEPW SJX[EVI EPKSVMXLQW HIZIPSTIH F] ,1:. JSV )+ JSVQ XLI GSVI IPIQIRX SJ XLMW XSSP [LMGL IREFPIW VIEP XMQI GSRǼMGX detection and resolution.

,PEWKS[ &MVTSVX LEW VIGSVHIH MXW FYWMIWX &YKYWX on record after more than 1,008,800 passengers travelled through its doors, representing a 7 per cent increase on the same period PEWX ]IEV 8LI EMVTSVX EPWS registered one million-plus passenger numbers for three consecutive summer QSRXLW JSV XLI ǻVWX XMQI MR MXW LMWXSV]

BLIPTRACK TACKLES CINCINNATI PASSENGER DEMAND (MRGMRREXM 3SVXLIVR 0IRXYGO] .RXIVREXMSREP &MVTSVX (:, and local Transportation IGYVMX] &HQMRMWXVEXMSR 8 & collaboration have been using live and empiric data XS MHIRXMJ] MVVIKYPEVMXMIW EX XLI WIGYVMX] GLIGOTSMRX 8LEROW XS 'PMT8VEGO XIGLRSPSK] the airport is experiencing improved resource utilization and smoother passenger processing.

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 9

NEWS EXTRA

GATWICK’S COMMUNITY APP SHORTLISTED FOR NATIONAL AWARDS

AMSTERDAM AIRPORT SCHIPHOL CHOOSES DESIGN FOR NEW TERMINAL

8LI ,EX[MGO &MVTSVX Ƹ(SQQYRMX] ETTƹ LEW been shortlisted for seven national awards, including JSV XLI 1PS]HW 'ERO 3EXMSREP 'YWMRIWW &[EVHW ERH XLI )MKMXEP .QTEGX &[EVHW 8LI application gives the entire [SVOJSVGI XLEX GYVVIRXP] YWI MX IEW] EGGIWW XS VIEP XMQI information about airport issues on their smart phone.

MIA GROWS CARGO TONNAGE BY NEARLY 5% IN H1 +SPPS[MRK ER MRGVIEWI SJ PIWW than one percent in cargo WLMTQIRXW MR 2MEQM .RXIVREXMSREP &MVTSVX 2.& KVI[ JVIMKLX XSRREKI F] RIEVP] TIV GIRX MR XLI ǻVWX LEPJ SJ ;MXL E TIV GIRX SZIVEPP KVS[XL 2.& WE[ ER TIV GIRX MRGVIEWI MR HSQIWXMG JVIMKLX ERH TIV cent growth in international GEVKS /ERYEV] XLVSYKL /YRI

LOCAL TRAVEL AGENTS SUPPORT LIVERPOOL AIRPORT & RYQFIV SJ PSGEP XVEZIP EKIRXW MRGPYHMRK -E]W 8YM 2]VMEH 8VEZIP (VS[RI 8VEZIP ERH 5IEVP 0MRK 8VEZIP LEZI EPVIEH] WMKRIH YT XS XLI Ƶ;I WIPP 1MZIVTSSP &MVTSVX WXƶ GEQTEMKR GSQQMXXMRK to promote departures from Liverpool to their customers ELIEH SJ ǼMKLXW JVSQ alternative airports.

&QWXIVHEQ &MVTSVX GLMTLSP LEW GLSWIR XLI HIWMKR SJ 0&&3 &VGLMXIGXIR JSV XLIMV RI[ XIVQMREP 8LI RI[ XIVQMREP [MPP STIR MR ERH [MPP EPPS[ QMPPMSR QSVI TEWWIRKIVW XS XVEZIP XLVSYKL GLMTLSP ERRYEPP] The expansion is being undertaken to strengthen the GSQTIXMXMZI TSWMXMSR SJ 2EMRTSVX GLMTLSP XS OIIT pace with the growth in aviation.

The new terminal will form an expansion of GLMTLSPƶW I\MWXMRK XIVQMREP ERH [MPP EHNSMR )ITEVXYVI -EPP ERH &VVMZEP -EPP 0IITMRK XLI FYMPHMRKW XSKIXLIV EPPS[W GLMTLSP XS VIXEMR XLI SRI XIVQMREP concept, and ensure that all the facilities are under SRI VSSJ 8LI PEWX XMQI XLEX GLMTLSP TIVQERIRXP] I\TERHIH XLI XIVQMREP [EW MR [LIR XLI GYVVIRX )ITEVXYVI -EPPW ERH ERH &VVMZEP -EPPW ERH [IVI FYMPX &QWXIVHEQ &MVTSVX GLMTLSP (*4 /SW 3MNLYMW WEMH Ƹ8LMW HIWMKR WYMXW XLI GLMTLSP )3& 8LEX [EW XLI QEMR VIEWSR [L] XLI NYV] HIGMHIH XS GLSSWI XLMW design. The design solution contributes to excellent processing, it provides optimal support to passenKIVW GSRXVMFYXIW XS SYV WYWXEMREFMPMX] EQFMXMSRW ERH MW JYXYVI TVSSJ ;I EVI PSSOMRK JSV[EVH XS [IPGSQing airlines and passengers in the new terminal and EHNEGIRX RI[ TMIV ƹ 0&&3 &VGLMXIGXIR EHHIH Ƹ8LI QSWX MRWTMVMRK EVGLMXIGXYVEP ERH TPERRMRK )3& EX GLMTLSP JSV SYV HIWMKR

10 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

XIEQ MW XLEX SJ XLI )ITEVXYVIW -EPP )3& [LMGL MW GLEVEGXIVMWIH F] EFYRHERX HE]PMKLX WMQTPMGMX] SJ WTEGI ERH E WYFWXERXMEP WTEXMEPMX] .X MW TEVXMGYPEVP] striking that materials and construction are so miniQEPP] GSRWTMGYSYW 8LI VITIXMXMSRW XLEX HIǻRIW XLI space – the row of columns, the information panels, the ticket kiosks, the façade ribs, the ceiling lamps Ƴ EPP GSRXVMFYXI XS E GEPQMRK VL]XLQ 8LMW MW XLI XVYI IWWIRGI SJ GLMTLSPƶW )3& JYRGXMSREPMX] MW E TVMSVMX] Ƴ ER I\EGXMRK VEXLIV XLER FEVI JYRGXMSREPMX] Ƴ MX MW I\EGXMRK MR LS[ XLI JYRGXMSREPMX] IQFIHW GSQJSVX HEMP] IEWI SJ YWI ERH E WYMXEFMPMX] SJ TYVTSWI 8LMW PIEHW XS E REXYVEP WMQTPMGMX] ƹ 7S]EP GLMTLSP ,VSYT MW GEVV]MRK SYX XLI I\TERWMSR TVSNIGXW YRHIV XLI EYWTMGIW SJ XLI TVSNIGX SVKERMWEXMSR ORS[R EW XLI (ETMXEP 5VSKVEQQI (ETMXEP 5VSKVEQQI HMVIGXSV 'IVREVHS ,SKRE WEMH SR FILEPJ SJ XLI NYV] XLEX HIGMHIH SR XLI [MRRMRK HIWMKR Ƹ;I EX XLI (ETMXEP 5VSKVEQQI [IVI SZIV[LIPQIH F] XLI GVEJXWQERWLMT XLI TEWWMSR ERH XLI UYEPMX] WLS[R F] EPP XLI HIWMKR XIEQW .X [EW ER LSRSYV XS VIGIMZI XLIQ ERH XS FI MRWTMVIH F] XLIMV HIWMKRW ;I [SYPH PMOI XS XLERO EPP XLI TEVXMGMTEXMRK HIWMKR XIEQW WMRGIVIP] JSV XLIMV MRGVIHMFPI IǺSVX ERH HIHMGEXMSR ;I EPWS [ERX XS XLERO XLIQ JSV XLIMV GSRXVMFYXMSR XS XLI HIFEXI SR XLI JYXYVI SJ GLMTLSP ERH SR EZMEXMSR XIVQMREPW ƹ www.airportfocusinternational.com

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WINTER OPERATIONS

MUNICH AIRPORT’S WINTER SERVICE IS GETTING PREPARED

12 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

www.airportfocusinternational.com

A

n unwritten law says that the next winter in Central Europe will come for sure. Snow, ice and slush may cause delays at Munich Airport and other European hubs. For all airports, the safety has top priority. Naturally this is equally – or even more – the case under winter conditions. Thanks to its geographic location near the Alps, Munich Airport has decades of experience in winter services. We get ready for extreme winter conditions far in advance, and from mid-October onward we have the required equipment, material and trained personnel on hand to respond as VETMHP] IǽGMIRXP] ERH ǟI\MFP] EW TSWWMFPI XS E sudden and early arrival of winter.

8S KYEVERXII WQSSXL ÇźMKLX STIVEXMSRW SR the runways, taxiways and aprons also during eventual and heavy winter conditions Munich Airport deploys up to 179 winter service employees with their special vehicles per shift. Our winter service is both labor and material intensive. The two runways - each four kilometers long and 60 meters wide - and the taxiways are constantly cleared of ice and snow by a total of 22 airblast sweepers, six snow plows and other sprayers and grit spreading vehicles.

At Munich Airport we just need 25 minutes to clear a runway. Our winter service can draw on a pool of 540 employees. A total of 47 permanent employees are scheduled to support the crews, mainly in management or supervisory VSPIW SQI WXEǺ EVI LMVIH IEGL [MRXIV on the basis of seasonal contracts. The main backup of Munich Airport’s winter service are some 390 farmers and truckers based in the neighborhood of the airport. Working with more than 155 of their own vehicles, they are brought in to clear snow and truck it to dumping areas.

8LI [MRXIV WIVZMGIW ÇźIIX LEW ETTVS\MQEXIP] vehicles for the non-public and public areas.

The space to be cleared at Munich Airport amounts to over 4 million square meters: more than the total area of Munich's spacious “English Garden� – one of Europe’s largest city parks. A total of 93 sanding and snow clearing vehicles are in use on the apron park positions alone.

The Winter Services crews are put on the EPIVX F] 2YRMGL &MVTSVXƜW ƺ8VEǽG 2EREKIQIRX Center�, which is in charge of monitoring the condition of the airport’s operational areas around the clock. In addition to the up-tothe-minute forecasts provided by the German ;IEXLIV IVZMGI XLI 8VEǽG 2EREKIQIRX Center is supported by an ice detection early warning system that continually retrieves

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SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 13

WINTER OPERATIONS

updated information from 18 measurement stations distributed across the airport. Special vehicles also continuously test the braking GSIǽGMIRXW SR XLI VYR[E]W .J XLI] HS RSX QIIX XLI WXERHEVHW XLI 8VEǽG 2EREKIQIRX (IRXIV immediately orders the runway in question to be cleared or de-iced.

For environmental reasons, priority is given to mechanical removal of ice and snow as opposed to chemical methods. The spraying of a surface de-icing agent is necessary only when there MW E VMWO SJ MGMRK SR ǼMKLX STIVEXMSR EVIEW 4R some surfaces quartz sand is spread instead of de-icing agent. On both sides of the runway, the QIPXMRK ǼYMHW EVI GSPPIGXIH ERH GLERRIPIH MRXS holding basins via reinforced concrete gutters.

From there they are pumped to the water treatment plant near the airport in Eitting.

However, especially during heavy snowfall, ǼMKLX WGLIHYPIW KIX MRǼYIRGIH SR E VIKYPEV basis because these weather conditions 14 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

inevitably cause temporary losses in capacity.

For example, both runways at Munich Airport have to be closed separately several times daily on these "snow days" to be cleared. Severe weather conditions also stretch the capacities SJ EMV XVEǽG GSRXVSPPIVW FIGEYWI XLI] EVI JSVGIH to widen the gaps between arrival and departure slots for safety reasons.

(SRWIUYIRXP] HIWTMXI IRSVQSYW IǺSVXW delays and cancellations cannot always be avoided. The airport operating company (FMG) GPSWIP] GSSVHMREXIW EPP QIEWYVIW [MXL EMV XVEǽG control and the airlines to assess weather-related restrictions and take mitigating action well ahead of time.

Preparations get started as soon as the previous cold season has ended. The experience gained will be implemented in new plans and concepts. Managers analyze problems ERH HIZIPST WSPYXMSRW 8LI ǼIIX SJ ZILMGPIW and equipment is maintained and upgraded

with the latest technologies. Employee training YWYEPP] WXEVXW SǺ IEGL ITXIQFIV &PP SJ XLI storage depots for Munich Airport's winter services are topped up: 700,000 liters of liquid de-icing agent, 100 tons of granular de-icing agent, 600 tons of quartz sand as well as 300 tons of crushed stone and 500 tons of salt for roads and pathways in the airport's public areas.

The extremely harsh winter season 2012/13 MW E TIVJIGX I\EQTPI JSV SYV IǺSVXW ERH I\TIRWes in winter service. By the end of March 2013, our crew had successfully completed 73 days of winter operations with more than 118,000 working hours compared to an average of 57 winter operation days during a let us say “normal” winter. During this harsh winter 2012/13 we had to clear and remove 15,000 truckloads of compacted snow and distribute it over the airport’s ǻZI WRS[ HYQTW &PSRKWMHI XLI HI MGMRK SJ XLI airport's runways, taxiways and aprons, another very important aspect of aviation safety is the www.airportfocusinternational.com

de-icing of aircrafts. The removal and prevention of ice accumulations on wings, fuselage and tail of aircraft is extremely important. Here in Munich EFM, the joint subsidiary of Lufthansa and the Munich Airport operating company (FMG) is exclusively in charge of all aircraft de-icing operations. With a total of 27 special vehicles – nicknamed "Polar Bears" – EFM can handle the de-icing of all aircraft types – from private jets to the enormous Airbus A380. EFM has capacities for up to 68 de-icing operations per hour. It is the pilot who decides on the de-icing of an aircraft.

The Aircraft must be free of ice and snow before XEOI SǺ FIGEYWI E FYMPH YT SR XLI [MRKW ERH control surfaces causes the aerodynamic properties to deteriorate. This means that the aircraft RIIHW E PSRKIV XEOI SǺ VSPP JSV MRWXERGI [LMGL MR XYVR HIPE]W PMJX SǺ ERH QE] IZIR VIWYPX MR ER EFERHSRIH XEOI SǺ (SRWIUYIRXP] XLI (PIER Aircraft Concept (ISO 11076) is mandatory around the world. This standard stipulates that an aircraft GER XEOI SǺ SRP] EJXIV MX MW GSQTPIXIP] JVIIH SJ frost, ice, snow and slush and adequately protected against the formation of new ice. Munich Airport approximately 95 percent of all departing EMVGVEJX EVI HI MGIH NYWX FIJSVI XEOI SǺ [MXL XLIMV engines running at special de-icing pads (the “remote areas”) at the heads of the runways.

8LIVI EVI XLVII HI MGMRK EVIEW JSV IEGL XEOI SǺ direction on the north and south runways. Each de-icing area is provided with several de-icing vehicles. Due to the proximity to the runway EMVGVEJXW GER XEOI SǺ [MXLMR XLI WLSVXIWX TSWWMFPI time after being de-iced. This minimizes the risk XLEX XLI LSPH SZIV XMQI JSV XLI HI MGMRK ǼYMH is exceeded, which would make a repeated de-icing operation necessary. This process ensures safety, saves time, reduces costs, limits XLI UYERXMX] SJ HI MGMRK ǼYMH YWIH ERH XLIVIJSVI also protects the environment. In order to further increase our de-icing capacities we are in the ǻREP XIWX TLEWI SJ X[S ƸSTTSWMXIƹ HI MGMRK EVIEW To de-ice aircrafts, EFM sprays glycol-based de-icing agents onto the aircraft using special HI MGMRK ZILMGPIW 8LI XLMR 8]TI . HI MGMRK ǼYMH is combined with water in a 55:45 mixture. It is heated and applied to the aircraft at a temperature of 85 °C. The thickener in Type IV de-icing

conditions. The thin Type I de-icing agent has a very short hold-over period, and is used at sub-zero temperatures both for de-icing and for protection against the formation of new ice.

Because only one application of Type I agent is necessary, we speak of a one-step procedure.

However, if there is any form of freezing precipitation (fog, mist, snowfall), the two-step procedure is required. First the aircraft is de-iced with Type I de-icing agent to remove all frost, ice, snow or slush. Next, Type IV is sprayed on the cleaned surfaces to protect the aircraft against XLI JSVQEXMSR SJ RI[ MGI FIJSVI XEOI SǺ 8]TI .: EKIRX JSVQW E LIEZ] ǻPQ SR LSVM^SRXEP WYVfaces, and consequently has a longer hold-over period than Type I. Environmental protection is a top priority for our de-icing operations. At the remote areas we try to collect as much of the sprayed de-icing ǼYMH EW TSWWMFPI .X MW TVSGIWWIH EX XLI EMVTSVX W VIG]GPMRK JEGMPMX] XS TVSHYGI RI[ VIG]GPMRK ǼYMH When it went into operation in 1993, the recyGPMRK JEGMPMX] JSV EMVGVEJX HI MGMRK ǼYMHW EX 2YRMGL &MVTSVX [EW XLI ǻVWX SJ MXW OMRH MR XLI [SVPH SR E comparable scale. The sprayed de-icing agent that drips onto the de-icing pads during aircraft de-icing operations is channeled – along with melted ice and snow – into large subterranean tanks. This mix is then transported to the recycling facility in tank trucks where it is cleaned in E WIVMIW SJ QIGLERMGEP ERH GLIQMGEP VIǻRIQIRX operations and then distilled to recover the basic glycol-based de-icing agent. Additives are then introduced to produce Type I de-icing agent. After laboratory analysis and clearance by the manufacturer, the de-icing agent can be re-used. EFM covers up to 70 percent of its annual demand for Type I de-icing agent through recycling. Apart from producing new de-icing agent, recycling has a practical side IǺIGX 8LI VIG]GPMRK TVSGIWW KIRIVEXIW LIEX EW a by-product. This “waste heat” is used to keep Munich Airport warm.

In summary, we can state that Munich Airport is well prepared for winter operations thanks to MXW XIGLRMGEP IUYMTQIRX ERH WXEǺ VIWSYVGIW &X the same time, however, it is obvious that the capacity crunch on the ground will inevitably

agent gives it a higher viscosity. It is sprayed onto the aircraft cold, and is not mixed. The X[S HI MGMRK EKIRXW EVI H]IH HMǺIVIRX GSPSVW to help distinguish them more easily. Type I is orange, and Type IV is green. Tables based on PEFSVEXSV] XIWXW HIǻRI LSPH SZIV TIVMSHW JSV XLI ZEVMSYW HI MGMRK EKIRXW YRHIV HMǺIVIRX [IEXLIV

continue to cause even more bottlenecks during the winter season. Thus, the construction SJ XLI XLMVH VYR[E] [LMGL LEW FIIR SǽGMEPP] approved and has overcome all court challenges, is therefore necessary to enable us to end the capacity crunch and to expand the range of available services in line with demand.

www.airportfocusinternational.com

Dr. Michael Kerkloh, President and CEO of Munich Airport (FMG).

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 15

IAE Preview

INTER AIRPORT EUROPE 2017: CONNECTING SERVICES THROUGH IT

The upcoming event in Munich will showcase the latest equipment and technology with a major focus on how today’s concept of interconnected airports is influencing hardware and services across the board

i

nter airport Europe, the International Exhibition for Airport Equipment, Technology, Design and Services, takes place for the 21st time this year. From 10 – 13 October 2017, around 650 exhibitors from 43 countries present their latest developments and solutions for aircraft, passenger and cargo handling, security and airport IT, architectural components as well as ground support equipment at the Munich Trade Fair Centre in Germany. A total of 12,705 ZMWMXSVW JVSQ HMǺIVIRX GSYRXVMIW EXXIRHIH XLI previous event in 2015.

The most important exhibitor countries, besides Germany, are currently the USA, France, Great Britain, the Netherlands, Italy, Denmark, Spain, Sweden, China and Switzerland. With around 31,000 square metres of net

16 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

exhibition space, inter airport Europe has once again grown in terms of stand space compared to the previous event. Therefore, on even more ǼSSV WTEGI I\LMFMXSVW [MPP TVIWIRX XLI QSWX comprehensive range of equipment, technologies, design and services from all four exhibition categories: interRAMP (ground support equipment), interTERMINAL (technical terminal installations and services), interDATA (specialised hardware and software) and interDESIGN (architecture and furnishings).

THE INTERCONNECTED AIRPORT AS THE FUTURE VISION While a high level of automation and digitalisation in some areas of international airports has already been achieved, the role of IT up until

now has been a separate function to support certain processes. As a result, the concept of the interconnected airport takes this one step JYVXLIV ERH MW RS[ EPWS MRǼYIRGMRK LEVH[EVI services and other equipment.

“At present, airport operators are facing the challenge to implement a comprehensive overall IT infrastructure which is extending the usage of IT across all areas of the airport.

Now, the focus is on the interconnection of all processes, for example passenger handling, maintenance operations, cargo management EW [IPP EW ZEVMSYW SXLIV XIVQMREP ERH EMVǻIPH operations”, says Nicola Hamann, Managing Director of the organisers of inter airport Europe, Mack Brooks Exhibitions. “The integration of IT interfaces with airlines and other service providwww.airportfocusinternational.com

VISIT TOR IN NFORMAT TION ers within the airport and, beyond that, across various airports, is the next step forward. The interconnected airport is therefore the future vision of the airport industry, which is opening up various new possibilities in the airport industry. The solutions for this new concept range from apps for passengers as well as airport employees to cloud based systems for the TPERRMRK ERH JSVIGEWXMRK SJ TEWWIRKIV ǼS[Wƹ explains Nicola Hamann further.

INTER AIRPORT EUROPE SHOW PREVIEW Once again this year, a large number of technical advancements and innovations will be displayed at the exhibition. The advancements cover the interconnected airport, improved security systems, intelligent passenger and baggage handling systems and much more.

Many of these are being presented in the recently published inter airport Europe Show Preview. The Show Preview contains hundreds SJ I\LMFMXSV TVSǻPIW ERH TVSHYGX HIWGVMTXMSRW and is now available on the inter airport Europe website: www.interairport.com/europe. Users can put together their individual Show Preview by sorting their favourite product entries by hall and categories and can thus create their personalised Preview. The Show Preview is also available as a printed version and can be ordered via the exhibition website.

8LI 4RPMRI LS[ 5PERRIV LIPTW ZMWMXSVW XS IǺIGXMZIP] TPER XLIMV ZMWMX ELIEH SJ XLI show. Visitors can search for the product categories or exhibitors they are most interested in and create their individual results page ready for print out. Personalised ǼSSV TPERW GER EPWS FI GVIEXIH 8LI LS[ 5PERRIV MW EGGIWWMFPI ZME XLI [IFWMXI www.interairport.com/europe. inter airport Europe 2017 takes place at the Munich Trade Fair Centre in Germany in halls A5, A6 and B6 as well as the spacious outdoor area, where large-scale I\LMFMXW WYGL EW HI MGIVW TYWL FEGO XVEGXSVW WRS[ W[IITIVW ERH ǻVI ǻKLXMRK vehicles are being displayed. Entrance to the show will be via Entrance East (Ost) of the Munich Trade Fair Centre.

The exhibition centre is easily accessible by air, road and public transport. For the duration of the exhibition, regular shuttle buses will run between Munich International Airport and the show grounds. From Munich’s main train station, there is an underground train (U2) which goes straight to the Munich Trade Fair Centre. Plenty of parking spaces are also available at Entrance East.

The opening times of inter airport Europe 2017 are from 10 October to 12 October 2017, from 9.00 to 17:00hrs and on 13 October 2017 from 9.00 to 15.00hrs.

Tickets for inter airport Europe are now available to purchase via the Online Ticket Shop at favourable prices. The price for a day ticket via the Online Ticket Shop is €40 instead of €50 on-site; the price for a season ticket online is €60 instead of €70 on-site. Season tickets are valid for all four exhibition days.

Further up-to-date information on inter airport Europe is available on the show website. www ww.int interairport.com/europe

INTER AIRPORT EUROPE INNOVATION AWARDS Five technological advancements will be presented with an inter airport Europe Innovation Award during the opening ceremony on Tuesday, 10 October 2017, at 11am. Prizes will be awarded in the four exhibition categories interRAMP, interTERMINAL, interDATA and interDE .,3 .R EHHMXMSR E ǻJXL TVM^I [MPP FI E[EVHIH MR the category “interconnected”, which is focusing on the recent industry trend of the interconnected airport. The award winners have been selected by the international airport community via an online voting campaign. www.airportfocusinternational.com

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 17

SCHMIDT AIRPORT SOLUTIONS RELIABLE FROM THE GROUND UP To ensure you keep your runway snow, and ice free this winter, talk to Aebi Schmidt, the award-winning, innovative manufacturer.

Aebi Schmidt is a leading manufacturer of highly efficient, effective, snow removal and de-icing equipment to keep your airport open when the winter weather closes in.

With a team of dedicated, factory trained airport engineers, Schmidt will never leave you stranded. All Schmidt equipment benefits from our Total Lifetime Care (TLC) commitment guaranteeing you the very best in safety, support and service.

For advice on how to improve the safety and efficiency of your airport operations, contact us now on 01733 363393.

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VIEWP POINT In the wake of Hurricane Irma there is a storm brewing around aviation fuel facilities

20

CO COMPAN NY PROF FIL LE: DALLMEIER 22 Q&A: DIGITAL MARKETING Stephan Uhrenbacher, CEO of global airport app developer FLIO, on how airports can harness their digital information

24

CASE STUDY DY Y: SCHIPHOL AIRPORT How FLIO worked with Amsterdam airport to help them reach more international customers

26

EXPERT T FORUM M: ANPR ANPR gives airports new tools for not only enforcing parking throughout their lots, but also improving the customer experience and protecting travelers, says Charles Pitman, AutoVu Product Marketing Manager

28

RECRUI UITMENT AND D TR TRAI AINI NING Businesses running ground support operations may be compromising safety by failing to provide operator training JSV XLI HMǺIVIRX X]TIW SJ VEQT IUYMTQIRX FIMRK YWIH EMVWMHI

30

for more fromm this section vissit:

www.airportfocusinternational.com/notebook/

NOTEBOOK | VIEWPOINT

POWER BLOW OUT In the wake of Hurricane Irma there is a storm brewing around aviation fuel facilities argues John Pitts, Managing Director of eJet

T

he devastation left by Hurricane Irma and the potential for further catastrophe across XLI (EVMFFIER LEW TPEGIH E ǻVQ IQTLEsis on the importance of airports and the EMVPMRI MRHYWXV] ;LMPWX ǻVWX XLSYKLXW QYWX FI for the safety of residents and rescue of those left stranded, in the aftermath of the storm the emphasis will shift to the recovery operation, ERH KIXXMRK MWPERH GSQQYRMXMIW FEGO YT ERH VYRRMRK EW UYMGOP] EW TSWWMFPI For residents on the islands the air provides a lifeline in terms of aid, infrastructure and rapid access to expertise from NGOs and rescue services. For tourists there are the obvious impacts on travel to and from the islands when airports EVI YREFPI XS STIR 8LIWI EVI LMKLP] ZMWMFPI FYX behind the scenes the aviation fuel facilities will FI YRHIVTMRRMRK XLI EMVTSVXƶW EFMPMX] XS KIX FEGO to full operation. .VQE ORSGOIH SYX XLI MWPERHWƶ EMVTSVXW EW well as crucial lines of communication such as TLSRI ERH MRXIVRIX 8LMW LEW ER MWSPEXMRK IǺIGX and the airport operators – which may be HMWXMRGX JVSQ XLI EMVTSVX JYIP STIVEXSV Ƴ [MPP PMOIP] be in some sort of communications vacuum as the storm passes.

20 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

'VMRKMRK XLI EMVTSVX SRPMRI QE] FI ER EVHYSYW XEWO 8S TYX XLMW MR TIVWTIGXMZI 2MEQM .RXIVREXMSREP LERHPIW Q TEWWIRKIVW E ]IEV and has a site of over 3000 acres that will have been impacted. The press will prioritise the visible elements of their operation – the GERGIPPIH ǼMKLXW VYR[E] HEQEKI XIVQMREP FYMPHMRKW ERH WS SR ;LMPI XLIWI EVI GVYGMEP SRI SJ XLI OI] FYX PIWW RSXMGIEFPI IPIQIRXW XS review will be the jet fuel supply.

Why contingency planning is so important (LERKIW MR XLI MRHYWXV] SZIV XLI TEWX X[S decades will have left some airports with a conXMRKIRG] TPER XLEX QE] RSX LEZI FIIR OITX YT to date with the times. At worst there will be no plan that includes the fuel operations. In many airports the operators and fuel facility operaXSVW [MPP FI HMǺIVIRX TEVXMIW FYX XLMW HSIW RSX excuse the need for a plan that dovetails both STIVEXMSRW &W XLI IǺIGXW SJ -YVVMGERI .VQE ERH /SW³ WXMPP ǻPXIV XLVSYKL MX [MPP FIGSQI GPIEV LS[ important the fuel elements of any plan will be MR XLI EFMPMX] JSV XLI EMVTSVX XS VIWYQI IQIVKIRcy, let alone normal, operations.

Where an airport is in a potentially vulnerable

location – which could be vulnerability in terms SJ WXSVQ LIEX [EV SV IZIR XIVVSV Ƴ XLMW KIRIVEXIW E RIIH JSV EHHMXMSREP VIWSYVGI TPERRMRK WIGYVMX] and robustness in their facilities. Of course terror MR XLI QSHIVR GPMQEXI GER WXVMOI ER][LIVI so this need becomes a priority for any airport.

The impact can come at very short notice, so QSHIPPMRK XLI IZIRX MW SJ TEVEQSYRX MQTSVXERGI XS LMKLPMKLX [IEORIWWIW MR XLI EMVTSVX 4TIVEXMSREPP] XLI EMVTSVX [MPP QSWX PMOIP] LEZI one fuel farm, due to typical restrictions of cost ERH IǽGMIRG] 8LMW QEOIW MX HMǽGYPX XS TPER JSV VIHYRHERG] MR XIVQW SJ WE] WTEVI XEROW and additional pipelines. At the best of times IZIR PIEHMRK EMVTSVXW GER WYǺIV FSXXPIRIGOW MR their daily fuel supply chain and for airports in HIZIPSTMRK EVIEW WYGL EW XLI (EVMFFIER [LIVI ZYPRIVEFMPMXMIW QE] FI LMKLIWX XLIVI GER FI RS EWWYVERGI XLEX XLIMV JYIP XEROW EVI ER][LIVI near full; or with supply chains which are often PSRK ERH MRZSPZI WLMTTMRK XLEX XLI XEROW GER be made full in the time between hurricane [EVRMRK ERH MX LMXXMRK While no one can predict the future, it is possible to model the circumstances of a disEWXIV & GSRXMRKIRG] TPER GER EPPS[ JSV VIEPMWXMG www.airportfocusinternational.com

volumes of fuel stored, immediate demand for uplift, and how access to fuel sources is EǺIGXIH [LIR HMWEWXIV LEW WXVYGO .X GER MRGPYHI LS[ XS MWSPEXI XLI JYIP JEVQ MJ MX MW HEQEKIH MR order to protect the terminal and aircraft without EǺIGXMRK STIVEXMSRW .X GER EPWS EWWIWW XLI TSXIRXMEP JSV WXSVMRK VIWIVZI JYIP RIEVF] IMXLIV EW E KIRIVEP FEGOYT SV [LIR XLIVI MW WSQI RSXMGI SJ hurricane activity.

8LIVI EVI EPWS LMHHIR HERKIVW XLEX GSQI JVSQ HEQEKI XS XLI JYIP MRJVEWXVYGXYVI 8LI JYIP WXSVEKI XEROW XLI TMTIPMRIW L]HVERXW ERH XEROIVW GER FI GSQTVSQMWIH MR QER] [E]W Ƴ MRGPYHMRK [MRH HEQEKI HIFVMW [EXIV MRKVIWW contaminants. In Puerto Rico 900,000 people were left without power due to Irma, and power TPE]W E GVYGMEP VSPI MR JYIP QSRMXSVMRK ERH HIPMZIV] *ZIR XLI WPMKLXIWX HEQEKI XS IPIGXVMGMX] GEFPIW SV IUYMTQIRX TVSZMHIW XLI TSXIRXMEP JSV JYIP SV ZETSYV MKRMXMSR 1IXƶW RSX JSVKIX +PSVMHE ERH XLI *EWX (SEX SJ XLI 9RMXIH XEXIW [LIVI PEVKIV EMVTSVXW WYGL EW 2MEQM ERH 4VPERHS MR TEVXMGYPEV LEZI RSX SRP] WIIR XIRW SJ XLSYWERHW SJ GERGIPPIH ǼMKLXW FYX XLI PSRK XIVQ EWTIGXW SJ WXSVQ HEQEKI EVI

PMOIP] XS FI WMKRMǻGERX 7ITSVXW SJ [EXIV HEQEKI MR XLI XIVQMREP FYMPHMRKW EVI SRI XLMRK FYX XLI QTL [MRHW GSYPH LEZI GEYWIH E WMKRMǻGERX MQTEGX SR XLI JYIP WXSVEKI JEGMPMXMIW ERH E QENSV TMIGI SJ [SVO [MPP FI RIGIWWEV] XS IRWYVI XLI] are not compromised.

'IJSVI JYIP YTPMJX GER XEOI TPEGI EXXIRXMSR must be focused on the safety of the system.

8LI TVSGIWWIW MRZSPZIH MR MHIRXMJ]MRK TSXIRXMEP MWWYIW GER FI GSQTPI\ ERH VIGXMJ]MRK MWWYIW RSX SRP] XEOIW XMQI FYX VIUYMVIW WTIGMEPMWX WOMPP ERH IUYMTQIRX ;LIR ǼMKLXW EVI KVSYRHIH airports must consider how this expertise and resource is made available. Awareness must FI KMZIR XS I\XIVREP JSVGIW Ƴ WYGL EW WXEǽRK SV HEQEKI XS VSEHW SV TS[IV WYTTPMIW Ƴ XLEX RSX SRP] EǺIGX XLI EMVTSVX FYX XLI JYIP JEGMPMXMIW & GSRXMRKIRG] TPER WLSYPH EPWS XV] ERH MHIRXMJ] IǺIGXW XLEX QE] FI YRMUYI XS MRHMZMHYEP EMVTSVXW -EZMRK EMVFSVRI VSGOW MQTEGX SR FYMPHMRKW ERH EMVGVEJX ERH XSRW SJ WERH FPS[R and washed onto the beach-side runway in St 2EEVXIR JSV I\EQTPI [EW LMKLP] TVIHMGXEFPI It is an over-used phrase, but the ability for an EMVTSVX XS VIGSZIV VIEPP] MW EPP MR XLI TPERRMRK

John Pitts, Managing Director of eJet. www.airportfocusinternational.com

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 21

NOTEBOOK | DALLMEIER PROFILE

VIDEO INFORMATION SYSTEMS ASSIST AIRPORT OPERATIONS Dallmeier offers comprehensive security solutions for all areas of application around airports.

Specifically, in the area of cameras a wide range of systems allow customers to tackle all of their safety and security challenges and be able to comply fully with operational and regulatory requirements. On top of that, Dallmeier supplies video management solutions that not only give operators an exhaustive overview of securityrelevant events, but also allow the video data to be analysed with a view to optimising business processes such as ground handling operations.

22 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

KEEPING THE AIRFIELD SAFE One of the paramount concerns for airports is perimeter protection; an issue, which was highlighted by a number of recent incidents MRZSPZMRK YREYXLSVMWIH EGGIWW SRXS EMVǻIPHW It is important to be able to use video system to track an intruder, but the ultimate goal is to TVIZIRX ER MRXVYWMSR MR XLI ǻVWX TPEGI IR cameras are a key component of any video security system that must provide around-the-clock monitoring capabilities, and the Dallmeier line of advanced IR cameras MW MHIEPP] WYMXIH JSV XLEX ;MXL MXW VERKI SJ LMKL TIVJSVQERGI .7 GEQIVEW )EPPQIMIV SǺIVW the right solution for every area of applications EGVSWW EMVTSVXW 8LI PEXIWX EHHMXMSR XS XLI .7 product line, the DF5400HD-DN/IR, is an Ultra -) GEQIVE [MXL MRXIKVEXIH .7 MPPYQMREXMSR .X MW HIWMKRIH WTIGMǻGEPP] JSV ETTPMGEXMSRW VIUYMVMRK images with highest resolution in real-time at

HE] ERH MR XLI .7 QSHI EX RMKLX )MQP] PMX EVIEW on the apron or sections along the airport perimeter, which might only be lit in case lighting systems are triggered by movement, are EQSRK XLI QER] TSWWMFPI ETTPMGEXMSRW COMPREHENSIVE SOLUTIONS FOR CHALLENGING APPLICATIONS Airports typically encompass wide areas and stretch over long distances, which poses particular challenges for video monitoring W]WXIQ .R XLI TEWX MR SVHIV XS EHIUYEXIP] monitor the entire area, it was necessary to use a number of cameras installed in a whole VERKI SJ PSGEXMSRW )EPPQIMIVƶW QYPXMJSGEP WIRWSV system Panomera®, however, represents an entirely new technology and a fundamentally HMǺIVIRX ETTVSEGL XS XLI MWWYI SJ ZMHIS WIGYVMX] 8LI TEXIRXIH QYPXM JSGEP WIRWSV XIGLRSPSK] Panomera® from Dallmeier is the ideal video www.airportfocusinternational.com

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“IR CAMERAS ARE A KEY COMPONENT OF ANY VIDEO SECURITY SYSTEM.�

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solution for landside and airside safety and seGYVMX] .X [EW WTIGMEPP] HIZIPSTIH JSV XLI EPP IRcompassing video surveillance of expansive EVIEW ;MXL 5ERSQIVEq LYKI [MHXLW EW [IPP as areas with large distances can be displayed [MXL E GSQTPIXIP] RI[ VIWSPYXMSR UYEPMX] MR VIEP XMQI ERH EX LMKL JVEQI VEXIW SJ YT XS JTW ;MXL 5ERSQIVEq E LYKI EVIE GER FI WYVZI]IH from a single location, and depending on the GYWXSQIVƜW RIIHW XLI VIWSPYXMSR GER FI WGEPIH RIEVP] PMQMXPIWWP] +SV I\EQTPI SRI 5ERSQIVEq W]WXIQ IUYMTTIH [MXL IMKLX WIRWSVW MW WYǽGMIRX XS VITPEGI YT XS WXERHEVH QIKETM\IP GEQIVEW OPTIMISING AIRPORT OPERATIONS Moreover, in conjunction with intelligently designed video management and analysis W]WXIQW 5ERSQIVEq SǺIVW YRMUYI GETEFMPMXMIW for optimising airport operations, such as aircraft XYVREVSYRH XMQI EW [IPP EW QSRMXSVMRK EMVǝIPH XVEǽG SR FSXL ETVSRW ERH VYR[E]W I K KVSYRH WYTTSVX IUYMTQIRX SR XLI [E] XS VIWXSGOMRK

EMVGVEJX KEPPI]W 8LI JEGX WIGYVMX] TIVWSRRIP EVI provided with a comprehensive overview of the entire airport, regardless of where their individual focus may at any given time, means that XLI] GER VIEGX UYMGOP] XS ER] MRGMHIRXW :MHIS technology can therefore assist airports with the implementation of the Europe-wide optimisation concept of Airport Collaborative Decision 2EOMRK & ()2 [LMGL MW WYTTSVXIH F] E number of organisations including the European Organisations for the Safety of Air Navigation *974(438741 ERH XLI &MVTSVX (SYRGMP .RXIVREXMSREP *YVSTI 8LI PEXXIV VITVIWIRXW SZIV EMVTSVXW JVSQ *YVSTIER GSYRXVMIW & ()2 WTIGMǝGEPP] EMQW XS IRLERGI XLI STIVEXMSREP IǽGMIRG] SJ EMVTSVXW [LMGL STIRW YT ZEVMSYW ETTPMGEXMSR EVIEW JSV ZMHIS XIGLRSPSK] Proactive video monitoring as is enabled by the Dallmeier video information systems, instead of passive surveillance, is the way forward across HMǺIVIRX MRHYWXVMIW MRGPYHMRK EMVTSVXW www.panomera.com

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 23

NOTEBOOK | FLIO Q&A

PUSH TO TALK

24 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

Airport Focus International talks to Stephan Uhrenbacher, CEO of global airport app developer FLIO, about how airports can harness their digital information to reach more international passengers

www.airportfocusinternational.com

AFI WHAT HAS GONE WELL? Since launch we have received tremendous support from the industry, with Retailers and F&B Operators like Heinemann, TRG, HMS Host, Marche and SSP, all utilising FLIO as a marketing channel to drive customer conversion and footfall. We have also received great endorsements from several major travel retail brands, with them using FLIO to complement their existing in-airport campaigns: L'Oréal, Estée Lauder, Mondelez and Pernod Ricard have all run campaigns in the past 3 months to KVIEX IǺIGX

AFI WHAT IS YOUR VISION FOR DIGITAL MEDIA GOING FORWARD? We live this vision today with Amsterdam: Amsterdam has their own successful application, but most of its users are local, living in the Netherlands.

FLIO provides the global strategy for Amsterdam Schiphol and Schiphol actively advertises FLIO to their passengers, helping FLIO's global user base grow and in return Schiphol are rewarded with an equal share of revenue, generated by the FLIO domestic and international user.

AFI WHAT HAVE YOU LEARNED?

AFI HOW CAN AN AIRPORT "OWN THE CUSTOMER COMMUNICATION" IF THEY USE FLIO? &MVTSVXW GER IǽGMIRXP] MRXIVEGX [MXL TEWWIRKIVW via FLIO through bespoke push messaging and the personalised airport feed. FLIO collates user data, including previous purchasing habits that our airport partners can harness in order to target passengers more accurately, with the right content at the right time.

Working together with airports has proven key XS SYV WYGGIWW ;I LEH XS HIZIPST HMǺIVIRX blueprints for partnerships which work for both small airports who need a low cost solution for their information needs to the larger airports/ groups who currently struggle to reach the

MRXIVREXMSREP TEWWIRKIV ERH [LS [ERX XS TVSǻX from an incremental digital revenue stream from a growing pool of global passengers.

This work over the past year has yielded WTIGXEGYPEV VIWYPXW ;I EVI RS[ SǽGMEP TEVXRIV for 8 European airports, ranging from Bremen or Vilnius, to larger airports like Cologne, Amsterdam and Athens. We are set to expand our partner network across Europe in the coming months, with several announcements on the horizon."

AFI WHAT DO AIRPORTS GET OUT OF THIS? We have two models when working with airports. A model for airports that have over 20M passengers per annum, a complementary channel to their own existing apps and for smaller, regional airports, with under 20M passengers per annum, FLIO is a low cost solution to digitalise their entire airport experience: For example, in Bremen (3M passengers) passengers can book parking direct, get instant access to lounge and fast track, and food & beverage operators use the platform to get passengers into store with FLIO reaching the right customer at the right time, with the right SǺIV HVMZMRK EZIVEKI XVERWEGXMSR ZEPYIW ERH overall turnover as a result. www.airportfocusinternational.com

AFI WHAT DO YOU THINK OF NEW TECHNOLOGIES LIKE SNAP, WECHAT OR CHATBOTS?: At the moment many people are experimenting with new channels, without really mastering existing communication channels to service TEWWIRKIVW QSVI IǽGMIRXP] PMOI WMQTP] GSQmunicating waiting times properly.

The problems with most new bot type channels, whether that is a product in Facebook messenger or Amazon Alexa: The consumer does not know what to ask for... We therefore believe that in a complex environment like an airport, future channels will need to exhibit HMǺIVIRX STXMSRW XS TEWWIRKIVW FLIO in essence is a gigantic data wareLSYWI XLEX GER FI YXMPMWIH MR QER] HMǺIVIRX ways: today it is an app, but we are also able to push our content and deals into a Facebook or WeChat messenger app if a passenger wants to access that content. Particularly ;I(LEX SǺIV XVMKKIVW PMOI EGGIWWMRK ER EMVTSVX ERH XLIR SǺIVMRK WSQIXLMRK WTIGMEP to the customer.

Stephan Uhrenbacher, CEO of global airport app developer FLIO SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 25

NOTEBOOK | FLIO CASE STUDY

FLIO AND AMSTERDAM SCHIPHOL AIRPORT Airport app development company FLIO describes how it built a working partnership with one of Europe’s biggest hub airports

ABO OUT FL LIO FLIO carries valuable airport information for over 1,500 airports worldwide, all in one mobile application, eliminating the need to download multiple airport apps for multiple journeys AIRPORT PARTNERS Amsterdam Schiphol, Nice, Vilnius, Palanga, Kaunas, Cologne, Athens, Bremen FLIO was founded in London by Stephan Uhrenbacher in January 2015.

CEO: Stephan Uhrenbacher. An internet entrepreneur and investor who helped build some of the most iconic Web 2.0 brands, including lastminute.com, ǼEXW ERH 6]TI WSPH XS 9 XIGLRSPSK] company Yelp in 2012).

Chairman: Brian Collie. Brian is a former BAA Group Retail Director (and Chairman of WDF) and a past Chairman of lastminute.com. www.coorpo rporate.flio.com

26 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

F

1.4 ǻVWX QIX [MXL &QWXIVHEQ GLMTLSP Airport (AMS) towards the end of 2016 and it became apparent that they shared SYV ZMWMSR ERH VIGSKRMWIH XLI WMKRMǻGERX value in being present on one centralised digital solution.

Of course, AMS have their own, valuable application and with so many (international) ǼMKLXW XLIVI MW E VIEP STTSVXYRMX] XS WIVZMGI these passengers, improving the passenger experience and growing non-aeronautical revenue via third party channels as well as via their own application.

This is where the FLIO app can help, because in our single app we have information GSZIVMRK SZIV ǻJXIIR LYRHVIH EMVTSVXW EVSYRH the world. So Schiphol is able to utilise FLIO’s global reach to service their passengers more IǽGMIRXP] [MXL +1.4 TVSZMHMRK ZEPYEFPI GLMTLSP airport information such as geo-relevant f&b ERH VIXEMP SǺIVW EVVMZEP ERH HITEVXYVI XMQIW ERH IEW] EGGIWW XS XLI SǽGMEP &2 EMVTSVX ;M +M SO WHY DID AMS SCHIPHOL PARTNER WITH FLIO? - To provide a communication channel to all Schiphol passengers passing through FLIO Partner Airports - servicing a wider TSSP SJ TEWWIRKIVW QSVI IǽGMIRXP] - To drive incremental revenue from its international passengers - To increase revenue from the on-sale of Schiphol commercial services via FLIO, ie. parking 'IRIǻX JVSQ EGUYMVMRK GYWXSQIVW XS +1.4 - A digital marketing channel for AMS and their media partners Schiphol Media Sales Director Arthur de Groot WEMH Ƹ8LMW EKVIIQIRX SǺIVW &QWXIVHEQ &MVTSVX Schiphol and its brand partners yet another opportunity to interact with our passengers in a relevant way, thus improving the passenger experience at the airport and encouraging them to visit our shops and our f & b outlets.”

FLIO can take on the role of ‘complementary app’ like our partnership with Schiphol or FLIO GER FI ER EMVTSVXƶW SǽGMEP EMVTSVX ETT ;I RS[ have seven airports (including Athens, Cologne, Bremen and Vilnius) utilising FLIO as their own mobile solution at a fraction of the cost to them of an internal or external build. The costs are low because we aren’t building white label stand-alone apps for airports. It’s still one global airport app with each airport co-owning their section in FLIO. www.airportfocusinternational.com

Early departure?

Early departure?

Next stop.

For more information, contact Wendy Barry: 800.888.4848 x 1788 or 203.877.4281 x 1788 e-mail: Barry_W@subway.com or visit www.subway.com

Subway® is a Registered Trademark of Subway IP Inc. ©2017 Subway IP Inc.

NOTEBOOK | EXPERT FORUM: ANPR

BEYOND THE BARRIER Automatic Number Plate Recognition (ANPR) gives airports new tools for not only enforcing parking throughout their lots, but also improving the customer experience and protecting travelers, says Charles Pitman, AutoVu Product Marketing Manager, Genetec Inc.

I

n many airports, monitoring vehicles entering and exiting lots with ANPR is set up initially to reduce fraud and detect vehicles of interest, such as stolen vehicles or those belonging to individuals on government watch lists, and especially suspect vehicles that are showing abnormal patterns of activity (such as ‘casing the scene’ and multiple drive-bys). By equipping parking lots with ANPR, airports can better collaborate with local authorities to mitigate criminal or terrorist actions, improve response times and facilitate incident investigations.

8LI FIRIǻXW SJ &357 KS FI]SRH IRLERGing the security of peripheral airport facilities like parking lots. Fixed ANPR units record occupancy of each lot, allowing operators to easily direct vehicles to where they run a better GLERGI XS ǻRH E WTEGI EW IEVP] EW TSWWMFPI allowing them to make the right decision and decrease congestion closest to the airport.

Alternatively, vehicles equipped with ANPR units can be used to keep an accurate inventory of the parking lots, providing a real-time

28 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

record of when vehicles initially enter a parking lot and exit. This way, if a traveler loses their ticket, the parking operator can easily track the vehicle to know how long they have been in the lot, and charge them appropriately. Moreover, these systems report where the vehicles were

PSGEXIH LIPTMRK XVEZIPIVW ǻRH XLIMV ZILMGPIW quickly after a long trip.

ANPR units at entrances and exits of lots EVI EPWS WSQIXMQIW TEMVIH [MXL LMKL HIǻRMXMSR video recording of the vehicle, recording the condition of the vehicle when it entered and www.airportfocusinternational.com

exited. This evidence is useful in determining whether vehicles have sustained damage while in the lot or whether dents and scratches were already there, mitigating damage claims and the liability of the parking operators.

For some airports looking to personalize the traveler’s experience, ANPR can be used to tie MRXS SXLIV LMKL IRH WIVZMGIW JSV JVIUYIRX Ǽ]IVW including access to reserved parking areas or white glove customer assistance for high status

members of various airline programs. ANPR allows gates to open automatically for approved vehicles, and provides lounge attendants with notice of elite members’ arrival and recorded preferences, allowing for a smoother airport experience.

Finally, ANPR provides airports and parking managers a wealth of information and analytic data on who is using their lots, even in ungated environments. Key statistics like occupancy of www.airportfocusinternational.com

each lot over time, duration of stay, and recurring visits, allow parking and airport operators to collect valuable insights into where and when new parking is needed, as well as which areas are less used. This information becomes especially interesting when making changes to infrastructure, helping parking managers know if their current infrastructure is having the desired IǺIGX F] PMKLXIRMRK XLI PSEH SR I\MWXMRK PSXW ERH which lots are seeing the most improvement.

Charles Pitman, AutoVu Product Marketing Manager, Genetec Inc. SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 29

NOTEBOOK | TRAINING & RECRUITMENT

STAYING SAFE ON THE GROUND Businesses running ground support operations may be compromising safety by failing to provide operator training for the different types of ramp equipment being used airside warns RTITB, the UK and Ireland’s workplace transport training accrediting body.

E

EGL ǼMKLX MRZSPZIW PEVKI RYQFIVW SJ WYTTSVX WXEǺ MRGPYHMRK LERHPMRK EKIRXW KVSYRH GVI[ ǼMKLX GVI[ TEWWIRKIVW ERH VEHMS STIVEXSVW EW [IPP EW ZILMGPIW 8LI WLIIV RYQFIV SJ TISTPI MRZSPZIH MR IEGL QSZIQIRX GSQFMRIH [MXL XMQI TVIWWYVIW GLERKIEFPI [IEXLIV GSRHMXMSRW ERH XLI ƵLYQER JEGXSVƶ TVIWIRX TSXIRXMEPP] WIVMSYW VMWOW XS WEJIX] Ƹ8S XVYP] VIHYGI VMWO MX MW ZMXEPP] MQTSVXERX JSV IQTPS]IVW SJ KVSYRH LERHPIVW XS YRHIVWXERH [LEX MW ERH MWRƶX GSZIVIH F] XLI &MVWMHI )VMZIV 5IVQMX &)5 XVEMRMRK ERH HIPMZIV XLI RIGIWWEV] XVEMRMRK XS XLIMV WXEǺ ƹ I\TPEMRW 1EYVE 3IPWSR 2EREKMRK )MVIGXSV SJ 78.8' Ƹ8LI &)5 VIUYMVIW XLI STIVEXSV XS LEZI E (EXIKSV] ' HVMZMRK PMGIRWI WS QER] IQTPS]IVW [VSRKP] EWWYQI XLEX EW PSRK EW ER STIVEXSV LEW HSRI &)5 XVEMRMRK XLI] [MPP FI EFPI XS HVMZI ER] X]TI SJ EMVWMHI IUYMTQIRX WOMPJYPP] ERH WEJIP] ƹ GSRXMRYIW 1EYVE Ƹ8LEX MW WMQTP] RSX XLI GEWI ƹ CAP790 OFFERS GUIDANCE :ILMGPI STIVEXMSR SR XLI KVSYRH EMVWMHI LEW QER] WEJIX] MQTPMGEXMSRW :ILMGPIW MRZEVMEFP] GSQI MRXS TVS\MQMX] SJ KVSYRH WXEǺ TEWWIRKIVW SXLIV IQTPS]IIW ERH SJ GSYVWI EMVGVEJX 4TIVEXMSRW QYWX XLIVIJSVI GSRWMHIV -IEPXL ERH EJIX] *\IGYXMZI - * VIKYPEXMSRW WYGL EW 59;*7 ERH -IEPXL ERH EJIX] EJIX] MKRW ERH MKREPW 7IKYPEXMSRW EW [IPP EW ZEVMSYW [SVOTPEGI XVERWTSVX WEJIX] VIKYPEXMSRW 7IGSQQIRHEXMSRW WIX SYX F] XLI (MZMP &ZMEXMSR 30 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

&YXLSVMX] (&& JSV EIVSHVSQIW ERH XLMVH TEVXMIW WYGL EW LERHPMRK EKIRXW QYWX EPWS FI GSRWMHIVIH 8S LIPT EIVSHVSQIW ERH IQTPS]IVW SJ WXEǺ EX EIVSHVSQIW QIIX WEJIX] SFPMKEXMSRW MR PMRI [MXL *YVSTIER &ZMEXMSR EJIX] &KIRG] *& & VIKYPEXMSRW MRGPYHMRK WEJI HVMZMRK STIVEXMSRW XLI (&& LEW TVSHYGIH ZEVMSYW (MZMP &ZMEXMSR 5YFPMGEXMSRW (&5W SǺIVMRK KYMHERGI 8LI HSGYQIRX Ƶ(&5 7IUYMVIQIRX JSV ER &MVWMHI )VMZMRK 5IVQMX &)5 GLIQIƶ TVSZMHIW YWIJYP KYMHERGI JSV KVSYRH WYTTSVX STIVEXMSRW SR LS[ XS GSQTP] [MXL *YVSTIER &ZMEXMSR EJIX] &KIRG] *& & VIKYPEXMSRW ERH E JVEQI[SVO JSV FIWX TVEGXMGI .X MPPYWXVEXIW LS[ VMWOW QMKLX FI MHIRXMǻIH ERH TVSZMHIW EHZMGI SR MRXIKVEXMRK EMVWMHI HVMZMRK WEJIX] MRXS E EJIX] 2EREKIQIRX ]WXIQ 2 (&5 [EW MRXVSHYGIH XS LIPT VIHYGI XLI VMWOW VIPEXIH XS ZILMGPI STIVEXMSRW MR XLI EMVWMHI IRZMVSRQIRX F] TVSZMHMRK GPIEV KYMHERGI SR [LEX XLSWI VIWTSRWMFPI JSV EMVWMHI ZILMGPI QSZIQIRXW WLSYPH GSRWMHIV VIKEVHMRK KVSYRH WYTTSVX IUYMTQIRX QSZIQIRXW MR HMǺIVIRX EVIEW SJ ER EMVǻIPH .X EPWS GSZIVW XLI MWWYMRK SJ TIVQMXW ERH XLI VIXIRXMSR SJ TIVQMXW Ƹ'IGEYWI SJ XLI SZIVPET [MXL EMV STIVEXMSRW XLI &)5 MW SRI SJ XLI QSWX MQTSVXERX WEJIX] QIGLERMWQW [MXLMR XLI EMVWMHI IRZMVSRQIRX LIPTMRK XS EPMKR EPP TEVXMIW MRZSPZIH [MXL KVSYRH ZILMGPI STIVEXMSRW ERH VIHYGI VMWO ƹ 1EYVE I\TPEMRW Ƹ-S[IZIV XLI &)5 XVEMRMRK MW SRP] TEVX SJ XLI EMVWMHI WEJIX] WXSV] ƹ www.airportfocusinternational.com

ADP DOES NOT COVER EQUIPMENT TRAINING &)5 XVEMRMRK MW [IMKLXIH XS[EVHW XLI WTIGMǻGW SJ XLI EMVǻIPH ERH [SVOTPEGI JEQMPMEVMWEXMSR HYI XS XLI GSQTPI\MXMIW SJ ZILMGPI STIVEXMSR GSQFMRIH [MXL WTIGMǻG EMVǻIPH WEJIX] TVSXSGSPW )ITIRHIRX SR XLI &)5 XVEMRMRK GSQTPIXIH STIVEXSVW [MPP FI MWWYIH [MXL TIVQMXW XLEX EPPS[ XLIQ XS HVMZI SR GIVXEMR EVIEW SJ XLI EMVǻIPH JSV I\EQTPI Ƶ&ƶ TIVQMXW EVI JSV EMVWMHI VSEHW ERH XLI ETVSR ERH Ƶ2ƶ TIVQMXW EVI JSV QERSIYZVMRK EVIEW Ƶ7ƶ TIVQMXW EVI JSV XLI VYR[E] ERH GER SRP] FI SFXEMRIH SRGI ER Ƶ2ƶ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ǺIVW LIPTJYP KYMHERGI SR QEREKMRK HVMZIV FILEZMSYV ERH YPXMQEXIP] XLI VIZSGEXMSR SJ TIVQMXW MJ SǺIRGIW EVI WIVMSYW IRSYKL SV MJ XSS QER] SǺIRGIW EVI EGGVYIH .R PMRI [MXL (&5 HVMZIV QEREKIQIRX WLSYPH JSVQ TEVX SJ XLI EIVSHVSQIƶW SZIVEPP EJIX] 2EREKIQIRX ]WXIQ ERH MW XLIVIJSVI EPWS MRXIKVEP XS QIIXMRK &)5 VIUYMVIQIRXW www.airportfocusinternational.com

WHO IS RESPONSIBLE FOR SAFETY? 7IWTSRWMFMPMX] XS IRWYVI EMVWMHI STIVEXMSR WEJIX] XS (&& VIGSQQIRHEXMSRW ERH SXLIV VIPIZERX -IEPXL ERH EJIX] PIKMWPEXMSR YPXMQEXIP] PMIW [MXL XLI EIVSHVSQI EYXLSVMX] -S[IZIV EPP IQTPS]IVW STIVEXMRK [MXLMR XLI WMXI MRGPYHMRK KVSYRH LERHPMRK EKIRXW ERH SXLIV TEVXMIW [SVOMRK [MXL KVSYRH WYTTSVX IUYMTQIRX EPWS LEZI VIWTSRWMFMPMX] XS GSQTP] [MXL XLI EIVSHVSQI EYXLSVMX]ƶW VYPIW XS QIIX XLIMV GSQQMXQIRX XS WEJIX] Ƹ)IWMKRIH XS IRWYVI GSQTPMERGI ERH MQTVSZI WEJIX] ERH IǽGMIRG] SR XLI EMVǻIPH (&5 EMQW XS LIPT EPP TEVXMIW MR ERH EVSYRH XLI EMVǻIPH EGLMIZI E PIWW VIEGXMZI ERH QSVI TVSEGXMZI ETTVSEGL XS XLI WYTIVZMWMSR ERH QEREKIQIRX SJ HVMZIVW ƹ WE]W 1EYVE Ƹ-S[IZIV XS EGLMIZI STXMQEP EMVWMHI WEJIX] IQTPS]IVW RIIH XS YRHIVWXERH XLI MQTSVXERX HMǺIVIRGI FIX[IIR GSQTP]MRK [MXL &)5 VIUYMVIQIRXW ERH HIPMZIVMRK IUYMTQIRX STIVEXSV XVEMRMRK ƹ 78.8'ƶW I\TIVX EZMEXMSR XIEQ WTIGMEPMWIW MR WYTTSVXMRK EMVTSVXW ERH KVSYRH LERHPMRK GSQTERMIW XS QE\MQMWI WEJIX] ERH VIHYGI GSWXW MR KVSYRH STIVEXMSRW &PP 78.8' XVEMRMRK GSYVWIW EVI HIWMKRIH XS LIPT GSQTERMIW GSQTP] [MXL PSGEP PE[W ERH VIKYPEXMSRW ERH XLI MRXIVREXMSREP VIUYMVIQIRXW SJ *& & EW [IPP EW XS MQTVSZI XLI WXERHEVHW SJ KVSYRH WYTTSVX IUYMTQIRX STIVEXSV XVEMRMRK .RWXVYGXSV XVEMRMRK IREFPIW GSQTERMIW XS HIPMZIV 78.8' XVEMRMRK MR LSYWI JSV XLIMV KVSYRH WYTTSVX WXEǺ For advice on delivering ground support equipment training in line with CAP790 guidelines, visit www.rtitb.co.uk/aviation or call the aviation team specialists on +44(0)1952 520207.

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 31

RETAIL/NON AVIATION REVENUES

SALES PITCH How can airports use digital technology to change a traditional business model in the face of increasing competition, the challenge of online shopping and the changing security landscape which increasingly dictates what passengers can carry through terminals? Gary Mason reports

32 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

www.airportfocusinternational.com

T

he business transformation process for European airports started about 25 years ago. They have evolved from being mere providers of transport infrastructure to fully HMZIVWMÇťIH FYWMRIWWIW HYVMRK XLEX XMQI FYX [LEX is the next step in that evolution process?

Europe has been at the forefront of this fundamental business change compared to other [SVPH VIKMSRW ERH XLI TVMQEV] HVMZIV SR XLI GSRXMRIRX LEW FIIR XLI QSZI XS[EVHW EMVTSVX TVMZEXMWEXMSR 8LMW XVIRH WXEVXIH [MXLMR *YVSTI EX the end of the 1980s and has accelerated since XLI KPSFEP ÇťRERGMEP GVMWMW MR According to Airports Council InternationEP &(. *YVSTI FIX[IIR ERH XLI TVSTSVXMSR SJ EMVTSVXW MR TVMZEXI S[RIVWLMT MR Europe almost doubled going from 21 per cent to 42 per cent.

Olivier Jankovec, Director General of ACI Europe says: “Even for the airports that are still MR TYFPMG S[RIVWLMT [LEX [I LEZI WIIR MW E WMKRMÇťGERX GLERKI SJ QMRHWIX 8LI] [ERX XLI EMVTSVX XS WXERH SR MXW S[R JIIX ERH XLI] [ERX to see a return on their investment even if it MW TYFPMG QSRI] 8LMW [EW RSX RIGIWWEVMP] XLI case in the past.â€?

Another vital factor in the European airport business model of course is the European Union and the creation of the Single Aviation 2EVOIX [LMGL IZSPZIH MRXS XLI [MHIV GSQQSR European Aviation Area. Not least this imposed major restrictions on the public funding of airports and the provision of state aid to prop up uncompetitive airports.

8LMW LEW IÇşIGXMZIP] MRGVIEWIH GSQTIXMXMSR FIX[IIR *YVSTIER EMVTSVXW ERH LS[ XLI] market themselves to carriers in order to persuade them to land their planes there. It has also meant that at quite an early stage EuroTIER EMVTSVXW WE[ XLI MQTSVXERGI SJ KVS[MRK non-aviation revenues as most realised they [SYPH RSX FI EFPI XS XYVR E TVSÇťX SR PERHMRK fees alone. “This has meant that airports have transformed from being mainly B to B businesses to being also B to C businesses,â€? says Jankovec. “This means that quality of service to passenKIVW ERH STIVEXMSREP IÇ˝GMIRG] LEZI FIGSQI very important.â€?

Technology and IT have clearly played an important role in this transformation process enabling airports to improve the passenger experience. Embracing a fully realised digital WXVEXIK] [MXL E REVVEXMZI XLEX PSSOW ƸFI]SRH XLI www.airportfocusinternational.com

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 33

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terminal” in providing a better passenger experience has risen to the top of the agenda.

8LMW LEW EPWS LEH XLI IǺIGX SJ EMVTSVXW XEOMRK E QSVI TVSEGXMZI ZMI[ SJ XLIMV GSQQIVGMEP IWXEXIW ERH EWWIXW [ERXMRK XS HVMZI XLI development of the concessions operating [MXLMR XLEX IWXEXI &X XLI WEQI XMQI STIVEXMSREP IǽGMIRGMIW XLVSYKL MRMXMEXMZIW WYGL EW &MVTSVX Collaborative Decision Making (A-CDM) has given management more control over the opIVEXMSREP FILEZMSV SJ XLI HMǺIVIRX WXEOILSPHIVW at their airports – namely carriers and ground LERHPIVW Ƴ EPPS[MRK XLIQ XS GYX GSWXW ERH squeeze their assets. ;LMPI XLMW LEW FIIR QSWXP] E Ƹ KSSH RI[W WXSV]ƹ MX LEW EPWS LEH XLI IǺIGX SJ MRGVIEWMRK the commercial pressures on a sector still VIGSZIVMRK JVSQ E QENSV IGSRSQMG HS[RXYVR In addition, consumer behavior is changing and

34 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

the move to online retail, for example, has had E WMKRMǻGERX MQTEGX SR MR EMVTSVX WEPIW 8LIVI MW EPWS XLI HERKIV SJ YRHIVTPE]MRK XLI EǺIGX SJ QYGL XMKLXIV WIGYVMX] VIWXVMGXMSRW [LMGL LEZI FIIR [MXL YW JSV QSVI XLER E HIGEHI ERH [LMGL PMQMX [LEX TEWWIRKIVW GER FVMRK SR TPERIW ERH carry through airports on a round trip basis.

These factors are already impacting on non EZMEXMSR VIZIRYIW EGGSVHMRK XS &(. ǻKYVIW Ƹ.R XLI TEWX MX [EW EPQSWX E KMZIR XLEX RSR EIVSREYXMGEP VIZIRYIW [SYPH W]WXIQEXMGEPP] over-perform,” says Jankovec. “Since 2013 that is no longer the case.” According to the ACI ǻKYVIW EGVSWW *YVSTI EW E [LSPI RSR EZMEXMSR revenues shrunk by 4 per cent in 2013 and in ERH [IVI ǼEX [MXL TIV GIRX KVS[XL The security issue is being addressed to WSQI I\XIRX F] RI[ WGERRMRK XIGLRSPSKMIW FYX this is hampered by the constantly changing

XLVIEX PERHWGETI [LMGL TVSHYGIW RI[ VIWXVMGtions on a regular basis 8LI VERKI SJ EHZIVXMWMRK TPEXJSVQW [LMGL GSQTIXI [MXL XLI QSVI XVEHMXMSREP ǻ\IH SV LEVH platforms used by airports has also been a WMKRMǻGERX GLERKI ;MPP WIPJ HVMZMRK GEVW MQTEGX on traditional airport parking revenues and to [LEX I\XIRX$ These can all be seen as opportunities or threats to the traditional airport business QSHIP .X MW WMKRMǻGERX XLSYKL XLEX MRGVIEWMRKP] XLI MRHYWXV] MW WIIMRK EMVTSVX (*4W [LS GSQI from non-aviation backgrounds and are able to provide fresh prospective on the issue.

8LI VIPEXMSRWLMT FIX[IIR GEVVMIVW ERH EMVTSVXW particularly in relation to the regulation of airport charges but also in other areas - may need WSQI JVIWL XLMROMRK ERH RI[ [E]W SJ [SVOMRK /YLE /EVZMRIR MW XLI GLMIJ GSQQIVGMEP SǽGIV

www.airportfocusinternational.com

THE IMPORTANCE OF RETAIL SALES 7IXEMP EGGSYRXW JSV EPQSWX E ÇťJXL SJ EMVTSVXWĆś VIZIRYI E TVSTSVXMSR XLEX LEW KVS[R WXIEHMP] MR XLI TEWX HIGEHI EGGSVHMRK XS &(. *YVSTI ERH MW MRGVIEWMRKP] relied upon to help fund infrastructure and services.

But the lucrative business has been hit by falling numbers of Asian travelers, traditionally the biggest spenders. Major European airlines have reported falling demand from passengers from China and Japan this year as a result of terrorist attacks in Paris and Brussels. &MVTSVX VIXEMPIVWĆś EHZERXEKI SJ E GETXMZI EYHMIRGI SJ XVEZIPIVW LEW EPWS FIIR YRHIVQMRIH F] TISTPI FIMRK EFPI XS WLST ERH GSQTEVI TVMGIW EX [MPP SR QSFMPI HIZMGIW WS XLI] EVI FIMRK JSVGIH XS IQTPS] RI[ WXVEXIKMIW XS court customers.

2ER] *YVSTIER EMVTSVXW MRGPYHMRK (STIRLEKIR ,EX[MGO XERWXIH ERH 1SRHSR -IEXLVS[ EPWS RS[ SǺIV ƸGSPPIGX SR VIXYVRƚ WIVZMGIW XLEX EPPS[ GYWXSQIVW XS FY] KSSHW ERH TMGO XLIQ YT [LIR XLI] VIXYVR JVSQ XLIMV XVMT Stansted launched the service last year and customers are leaving about FEKW E [IIO JYPP SJ EMVTSVX FSYKLX KSSHW ERH GSPPIGXMRK XLIQ YTSR their return.

Frankfurt airport operator Fraport said that passengers from China, Russia, South Korea, Japan and Vietnam made up just 7 percent of passengers in 2015, but 31 percent of retail revenue.

'SXL +VETSVX ERH JIPPS[ STIVEXSV &IVSTSVXW HI 5EVMW WEMH XLEX VIXEMP WEPIW TIV TEWWIRKIV LEH HVSTTIH MR XLI ÇťVWX UYEVXIV SJ TEVXP] HYI XS XLI MQTEGX SJ the Paris attacks.

European airports relied on non-aeronautical revenue - sales earned from retail and car parking - for 40 percent of their revenues in 2013, the most recent ]IEV JSV [LMGL HEXE MW EZEMPEFPI EGGSVHMRK XS &(. *YVSTI

at Finnair - one of the oldest traditional carriers WXMPP Çź]MRK .X LEW WYVZMZIH LI WE]W MR ER MRGVIEWingly competitive market by fully embracing the digital transformation of air travel. .X MW RS[ X[S ]IEVW MRXS MXW HMKMXEP WXVEXIK] having appointed a digital head of strategy to MXW I\IGXMZI FSEVH QSRXLW EKS ;L] KS HS[R that path? “In terms of national European carriIVW [I EVI WQEPP ERH RMGLI [I HSRĆśX LEZI XLI WGEPI SJ SXLIV GEVVMIVW ERH [I RIIH XS ÇťRH SYV place in a very competitive market,â€? he says. +MRREMVĆśW LSQI FEWI SJ -IPWMROM LEW PSRK FIIR E KEXI[E] FIX[IIR *YVSTI ERH &WME ERH XLI carrier is looking to maximise that geographical EHZERXEKI ERH XLI JEWX GSRRIGXMSRW XLEX -IPWMROM Airport can provide to China and Japan. But /EVZMRIR WE]W XLEX *YSTIĆśW EMVTSVXW ERH GEVVMIVW RIIH XS FI E[EVI SJ LS[ JYVXLIV EHZERGIH EVI (LMREĆśW WYTIV ETTW ERH XLI XLVIEX XLEX TSWIW XS *YVSTIER EMVTSVXW S[R HMKMXEP SÇşIVMRKW 8LMW ]IEV +MRREMV LEZI STIRIH E RI[ JYPP] www.airportfocusinternational.com

EYXSQEXIH GEVKS JEGMPMX] EX -IPWMROM ;MXLMR the commercial space it has invested a lot of money on its mobile app and sales via the app have increased by 30 per cent he says. .R TEVXRIVWLMT [MXL XIGLRSPSK] GSQTER] Furturice, the carrier is also developing a facial recognition system to speed up travel and has tested the system successfully on 1,000 Finnair JVIUYIRX Çź]IVW Aereports de Paris is also in the middle of a HMKMXEP TVSKVEQQI [LMGL MW PSSOMRK XS GLERKI its business approach. According to CIO Giles Leveque, none of the technology being used is RI[ SV KVSYRH FVIEOMRK FYX XLI EMQ MW XS WLEVI QSVI HEXE [MXL XLI TEWWIRKIV [LMGL [MPP IZIRXYEPP] PIEH XS GSQQIVGMEP FIRIÇťXW S FYMPHMRK on a traditional airports app that tells passenKIVW EFSYX XLIMV ÇźMKLXW ERH XLI VIXEMP ERH JSSH and beverage facilities available, the company has introduced a loyalty programme. “You need XS KEMR E KVIEXIV MRXMQEG] [MXL XLI TEWWIRKIV Ćš WE]W 1IZIUYI ƸWS [I LEZI EHHIH ER I GSQmerce platform so that passengers can buy a hotel room, rent a car or a train ticket. This MW KSSH JSV YW FIGEYWI MX EPPS[W YW XS FIXXIV YRHIVWXERH XLI RIIHW SJ SYV GYWXSQIVW LS[ they are using those services and it generates a SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 35

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Hashtags hurt the security zone The “Hate the Wait” twitter campaign that swept across US airports last year, emphasised how damaging publicity about poor customer experience spreads quickly. Gary Mason hears from an airport which has taken proactive steps to reduce negative tweets in its security zone

36 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

www.airportfocusinternational.com

www.airportfocusinternational.com

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 37

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C

incinnati/North Kentucky International Airport is located in a part of the US with a rich aviation heritage. Orville and Wilbur Wright, who are generally credited with FYMPHMRK ERH Ǽ]MRK XLI [SVPHƶW ǻVWX WYGGIWWJYP airplane in 1903, were born locally. GE Aviation, who make modern aircraft engines, are a local business with global customers.

Today the airport is the second largest hub in the world for DHL. Earlier this year amazon announced it would develop a $1.5 billion MRJVEWXVYGXYVI EX XLI EMVTSVX XS IWXEFPMWL XLI ǻVWX primary distribution hub of its kind in the world.

Cincinnati likes to think of itself as a genuine innovator when it comes to improving passenger experience. For example, it is working on a project to provide autonomous wheelchairs at the gate for passengers who need special EWWMWXERGI .X EPWS GPEMQW XS FI XLI ǻVWX EMVTSVX XS Ǽ] E HVSRI [MXLMR XLI XIVQMREP FYMPHMRK XEOMRK advantage of the very high ceilings to provide a voice to video to text product to cater for passengers with disabilites.

In partnership with Samsung it has also developed a programme for providing wearEFPI HIZMGIW XS LSYWIOIITMRK WXEǺ MR SVHIV to deal with cleaning and wash room facility QEMRXIRERGI MR E QSVI IǽGMIRX [E] Ƴ XLI HEXE provided by the devices has given the airport management real time updates of the status of all its amenities.

But it is in the area of reducing queue times that the airport continues to concentrate MXW IǺSVXW Brian Cobb is vice president for Customer Experience at Cincinnati/North Kentucky International Airport. He told delegates at this ]IEVƶW .8& &MVTSVXW .8 WYQQMX MR 'VYWWIPW XLEX when passengers wait in lines for long periods [MXLSYX I\TPEREXMSR XLI TEWWIRKIVWƶ TIVGITXMSR of the airport experience “diminishes drastically.”

“Some time ago the challenge for us was queue constraints,” he says. For example its security zone building was built in 2009 when the airport was a legacy, single dominant carrier

38 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

“WE NEVER ANTICIPATED THE NEED TO DEVELOP AND BRING IN ADDITIONAL CARRIERS FROM OUR OTHER FACILITIES.”

hub. “We never anticipated the need to develop and bring in additional carriers from our other facilities,” he says.

But, as tends to happen in all businesses, new constraints are imposed by factors beyond the EMVTSVXƶW GSRXVSP +SV SRI XLI KPSFEP VIGIWWMSR MR 2008 meant that almost immediately Cincinnati lost favour with its legacy carrier and the number SJ ǼMKLXW EX XLI EMVTSVX UYMGOP] HMQMRMWLIH Ƹ.R SVHIV XS QEOI E ǻRERGMEPP] ZMEFPI GSQQMXQIRX to our audience we immediately started to demolition older buildings to reduce operating costs,” he says. “Along with that we had the opportunity to bring that customer base from those other buildings into a single security checkpoint.

-S[IZIV MJ ]SY PSSOIH EX XLI LMWXSVMG XVEǽG from the connection market, 80 per cent of our XVEǽG RIZIV WE[ XLI JVSRX HSSV SJ XLI WIGYVMX] GLIGOTSMRX Ƴ XLEX MW VSYKLP] EVSYRH QMPPMSR passengers. If you then start breaking that down - 20 per cent of that, 2.2 million people, and if you reduce that further by other carriers who were operating in other buildings - now you are hovering around 1.5 million people that we saw coming through the security checkpoint at its opening never envisioning that you would need XS GLERKI XS E HMǺIVIRX QEVOIX ƹ This year the airport estimates that some 3.7 million in-plane passsengers will be pushing through that same security checkpoint - the LMKLIWX RYQFIV XLEX MX LEW IZIV WIIR 'YX MX HMHRƶX have the luxury of being able to rebuild that facility so had to come up with a solution that would tackle the huge increase in throughout.

According to Cobb, the solution lay within existing technology, Bluetooth and Wi Fi sensors. “We immediately took the opportunity, went to market and found a solution and placed it throughout our security checkpoint.

Why was that? - because at the time it was the airlines that were really responsible for the security checkpoint overall experience but the airport was concerned about that brand image.

Over time, that legacy waning responsibility lost oversight.” www.airportfocusinternational.com

î_xġė ĉ_|ĊU~ ė_ ì_yĎ]kĕ[ ÿcÅÅÅ www.airportfocusinternational.com

PASSENGER EXPERIENCE

“THE ORIGINAL INTENTION WITH THIS FACILITY WAS TO JUST ADD LANES AS THE CUSTOMER BASE GREW. BUT WE ALL KNOW THAT IS NOT NECESSARILY EFFICIENT.” He says the airport also saw a disadvantage in working with the Transportation Security Administration (TSA) who have a federal responsibility for providing manpower and equipment at all security checkpoints at airports in the US. Ƹ.XƶW YRJSVXYREXIP] PEHIR [MXL VIH XETI ERH government imposed regulations and significant changes along the way,” he says. “The original intention with this facility was to just add lanes as the customer base grew. But we all ORS[ XLEX MW RSX RIGIWWEVMP] IǽGMIRX ƹ 8LI EXXIQTXIH EXXEGO SR E 9 ǼMKLX F] XLI so called underwear bomber in 2012 when a Nigerian man tried to detonate an explosive HIZMGI LMHHIR [MXLMR LMW GPSXLIW SR E ǼMKLX JVSQ Amsterdam to Detroit, resulted in all airports in the US having to install advanced imaging technology, in their security zones. This leaves a much larger footprint in zones which are already constricted for space and Cincinnati

[EW RS HMǺIVIRX “This immediately diminished the capabilities of expanding additional lanes,” says Cobb. “So the solution needed to not include constructing a new building which would have cost millions of dollars and taken many years to complete.”

He says that by using the technology the airport was able to quickly pull in more data to ƸEGLMIZI WSQI ZIV] WTIGMǻG [MRW ƹ ;LEX [EW once a maximum wait time of over 60 minutes now hovers around 30 minutes during peak TIVMSHW SJ LSPMHE] XVEǽG Ƹ4YV EZIVEKI [EMX times are now phenomenal,” he says. “Three minutes for pre-check which is an expedited security aspect and 9 minutes for general boarding for those that have to regularly divest and pull out their laptop. That is unheard of in a market place like ours.”

While there have been large gains in using the technology Cobb says that airports will

EP[E]W FI WYFNIGX XS ǼEWL GVMXMGMWQW XLVSYKL passenger use of social media. Last year, airports in the US were hit by the “Hate the Wait” campaign. This was triggered by long queues at security areas despite promises from the federal government to add close to 800 more TSA screeners at airports across the country.

Airlines then encouraged passengers to tweet about their frustrating experiences with the hashtag “I hate the wait.”

“That was a very big concern for us,” says Cobb. “Unfortunately for us, because we were so successful in what we did our TSA personnel were deployed to support other stations but we HMHRƶX WII E HMQMRMWLMRK XMQI EX XLI EMVTSVX [I managed to hold our own.” On the upside this put the airport in a very strong position to go back to the TSA and to argue on a basis that [EW HMǺIVIRX XS QSWX SXLIV EMVTSVXW I\TIVMIRGing long security lines.

“We ere able to say, hold on, unlike most other airports we are not going to argue for QSVI WXEǺ Ƴ [I FIPMIZI XLEX XLIVI EVI QSVI IǽGMIRGMIW XLEX GER FI QEHI SZIV XLI GSYVWI of time.”

He adds that the introduction of this technology has opened the door “to the next tier” in terms of what would be achievable in radically improving passenger experience. This would include newer concepts such as single token MHIRXMǻGEXMSR Ƹ XEVXMRK XLI GSRZIVWEXMSR SJ [LEX biometrics would bring to the market place with regulatory agencies, is part of saying aviation is ]SY FVERH ERH MXƶW SYV FVERH ERH [I FSXL LEZI a responsibility towards the customer,” he adds.

“It eliminates the poor perceptions. Criticisms on social media for us has diminished and KSRI SǺ XLI VEHEV WS NYWX HSRƶX WII XLI RIKEXMZI tweets and hate the wait comments anymore.”

-I WE]W XLEX XIGLRSPSK] EPWS SǺIVW EMVTSVXW E chance to apologise directly to passengers who experience an unforeseen wait and make them E ƸWIVZMGI VIGSZIV]ƹ SǺIV WYGL EW E GSYTSR

40 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

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CINCINNATI’S NEW DIGITAL ADVERTISING DISPLAYS (MRGMRREXM 3SVXLIVR 0IRXYGO] .RXIVREXMSREP &MVTSVX MW SǺIVMRK EHZIVXMWIVW E RI[ ZMFVERX WIEQPIWW HMWTPE] XLEX GEXGLIW ZMWMXSVWƶ eyes as they ride escalators to their destinations.

According to Leslie Bensen, President of Departure Media, using NanoLumens LED displays helped the company complete its installation faster while eliminating a lot of extra work and programming inherent in multi-panel video walls, and she may never go back to traditional videowalls.

“There are so many aspects of this project that went faster and better than I expected, including the installation time and client reaction,” Bensen said. “One of the reasons we switched to NanoLumens displays late in our schedule was that the traditional videowall provider we worked with was unresponsive and seemed unconcerned with a smaller contract. We had to increase the budget a little bit, but our local contractor HGC Construction was also able to install them in about half the time we expected.

“The timing was extremely important, considering we could only work from 11 p.m. to 4 a.m.,” Bensen continued. “We had esXMQEXIH ǻZI HE]W FEWIH SR TEWX TVSNIGXW FYX XLEROW XS XLI XLMR lightweight displays, our local installer had both 4mm pixel pitch, 17-foot by 5-foot displays fully operational by the third night.

8LEXƶW LYKI JSV YW IWTIGMEPP] FIGEYWI XLIWI EVI VIZIRYI KIRIVating displays, so we need them to be up and running 24 hours a day, 365 days a year. The technology cut the weight by more than half of the existing, 10-year-old multi-panel bezeled videowall, and that meant the installation was undoubtedly easier to GSQTPIXI [LMPI EPWS EPPS[MRK QSVI ǼI\MFMPMX] JSV ERGLSV TSMRXW and mounting.”

“If any repairs ever have to be done, the whole display GER WXE] SR XLI [EPP [LMPI [I VITPEGI SRP] XLI WIGXMSR XLEXƶW LEZMRK MWWYIW ƹ 'IRWIR WEMH Ƹ8LEXƶW LYKI JVSQ E QEMRXIRERGI perspective, to be able to quickly address problems without WLYXXMRK HS[R XLI EVIE SV VITPEGMRK E PEVKI GSQTSRIRX . HSRƶX know of any other display that operates this way and comes with such a fantastic warranty. That was one of the biggest selling points for us, and why we were willing to increase the FYHKIX E FMX 8LI HMWTPE]ƶW WIEQPIWWRIWW PS[ LIEX KIRIVEXMSR longevity and lack of maintenance will certainly allow for a large return on our investment.”

While Bensen still sees a place for static, printed advertising in airport environments, she acknowledges that digital innovations are starting to compete even with those extremely traditional options. Ƹ4RI TPEGI [IƶZI RIZIV YWIH HMKMXEP HMWTPE]W MW SR GYVZIH WYVfaces,” she added. “When we have a location such as a column or a curved wall, print advertising has always been an easy,

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fast solution. It does limit the revenue and creative possibilities, however, and with new products like NanoLumens that can wrap a column or wall, I could see future projects where we use digital HMWTPE]W MRWXIEH SJ WXEXMG EHW .XƶW QSVI I\TIRWMZI SJ GSYVWI FYX over the life of the product the ability to sell one space to mulXMTPI EHZIVXMWIVW GSYPH VIWYPX MR LMKLIV VIZIRYI ;I LEZIRƶX LEH XLI STTSVXYRMX] XS XIWX XLMW XLISV] ]IX FYX MXƶW ER I\GMXMRK STXMSR to have the next time we work with curved surfaces.”

'IRWIR WE]W WLI HSIWRƶX XLMRO WLIƶPP KS FEGO XS YWMRK XVEHMXMSREP ZMHIS[EPPW GMXMRK XLI MRGVIEWIH [IMKLX ERH HMǽGYPX] SJ MRWXEPPEtion, particularly because they are usually putting the displays in GSQTPMGEXIH SV HMǽGYPX XS EGGIWW PSGEXMSRW

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 41

POWER STORAGE

Keep airports lit with UPS

Dr Alex Mardapittas, managing director of energy storage and voltage optimisation company Powerstar, discusses the importance of having a solutionsled approach to Uninterruptable Power Supply (UPS) within the aviation industry. He also highlights how new technologies, such as battery energy storage can not only provide benefits in both critical power industries that require continuous power, but also for data-led facilities, where security is essential.

U

ninterruptable Power Supply (UPS) is a TSTYPEV ERH IǺIGXMZI WSPYXMSR JSV TVSZMHMRK FSXL GVMXMGEP TS[IV JEGMPMXMIW ERH HEXE GIRXVIW [MXL E KYEVERXIIH WYTTP] SJ TS[IV ;LEXƶW QSVI XLVSYKLSYX TIVMSHW SJ PS[ TS[IV WYTTP] JVSQ XLI 3EXMSREP ,VMH XLI 95 W]WXIQ GER WYTTSVX E WMXI XS IRWYVI IPIGXVMGEP W]WXIQW JYRGXMSR GSVVIGXP] (YVVIRXP] QER] JEGMPMXMIW EVI YWMRK EKIMRK HMIWIP KIRIVEXSVW ERH SV GSQFMRIH LIEX ERH TS[IV (-5 W]WXIQW XS TVSZMHI 95 *ZIR XLSYKL FSXL LEZI FIRIǻ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ƵFMK HEXEƶ

42 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

MR VIKEVH XS LS[ MX GER HIPMZIV ZMXEP WXEXMWXMGW ERH TSXIRXMEPP] IRLERGI WEPIW MX MW YRHIVWXERHEFPI XLEX HEXE GIRXVIW EVI SR XLI VMWI .R EHHMXMSR HYI XS XLI GSQTPI\MX] SJ ǼMKLX WGLIHYPIW ERH XLI WLIIV ZSPYQI SJ ǼMKLXW STIVEXMRK JVSQ QER] EMVTSVXW HEXE MW E OI] GSQTSRIRX MR XLI WEJI WQSSXL ERH IǽGMIRX VYRRMRK SJ FSXL ER EMVTSVX JEGMPMX] ERH ER EMVPMRIƶ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ǻRIW SJ QMPPMSR IYVSW SV SJ KPSFEP XYVRSZIV [LMGLIZIV MW XLI KVIEXIV 8LI PIKMWPEXMSR [MPP EPWS VIQEMR MR TPEGI [LIR 'VMXEMR PIEZIW XLI *YVSTIER

9RMSR &R] TS[IV WIGYVMX] MWWYIW XLEX MQTEGX YTSR E HEXE WIGYVMX] FVIEGL [MPP JEGI WMQMPEV MJ RSX KVIEXIV GSRWIUYIRGIW ;MXLMR XLI EZMEXMSR WIGXSV IRIVK] MWWYIW MR HEXE GIRXVIW VIGIRXP] LMX XLI REXMSREP RI[W [MXL E PIEHMRK EMVPMRI WYǺIVMRK E KPSFEP GSQTYXIV W]WXIQ JEMPYVI GSYTPIH [MXL 95 GSQTPMGEXMSRW GEYWMRK WMKRMǻGERX GERGIPPEXMSRW ERH HIPE]W JSV XLSYWERHW SJ TEWWIRKIVW ERH PIEZMRK XLI GSQTER] TMGOMRK YT ER IWXMQEXIH ǼMKLX HIPE] FMPP SJ SZIV f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www.airportfocusinternational.com

JVSQ FSXL XLI 3EXMSREP ,VMH )34W ERH IRIVK] TVSZMHIVW ;MXL XLI EQSYRX SJ HEXE TPERRIH XS MRGVIEWI MR XLI GSQMRK HIGEHI MX MW TVIHMGXIH HEXE GIRXVIW [MPP VIUYMVI XLVII XMQIW EW QYGL IRIVK] EW XLI] HS RS[ [MXL EPP XLI ǻRERGMEP MQTPMGEXMSRW XLMW IRXEMPW .X MW IWWIRXMEP XLIVIJSVI XS MRWXEPP E FIWTSOI IRKMRIIVIH IRIVK] WSPYXMSR XLEX GER WYTTP] E WXEFPI PIZIP SJ IPIGXVMGMX] [LMPWX EPPS[MRK JSV XLI ǼI\MFMPMX] XS VIWTSRH XS JYXYVI KVS[MRK HIQERH .XƶW RSX SRP] XLI HEXE GIRXVI JYRGXMSRW SJ JEGMPMXMIW XLEX EVI FIMRK EǺIGXIH &MVTSVXW EVI GVMXMGEP WMXIW ERH TS[IV RIIHW XS FI VYRRMRK IǺIGXMZIP] MR SVHIV XS STIVEXI GSVVIGXP] 4RGI IPIGXVMGMX] WYTTP] JEMPW XLIVI [MPP FI E WMKRMǻGERX FEGOPSK SJ TEWWIRKIVW [MXL EPP KVSYRH WIVZMGIW WYWTIRHIH &R I\EQTPI SJ WYGL VIGIRXP] SGGYVVIH MR *HMRFYVKL &MVTSVX [MXL HMWVYTXMSR SGGYVVMRK XS EPP ǼMKLX ERH XIVQMREP WIVZMGIW *EKIV XS EZSMH TS[IV MWWYIW QER] WMXIW EVI GSRWMHIVMRK XLI MRWXEPPEXMSR SJ E FIWTSOI 95 JYRGXMSREPMX] [MXL SRI SJ XLI QSWX EHZERGIH ERH IǺIGXMZI [E]W SJ TVSZMHMRK WYGL E W]WXIQ FIMRK FEXXIV] FEWIH IRIVK] WXSVEKI WSPYXMSRW 8LI XIGLRSPSK] [SVOW F] VITPMGEXMRK [LEX ]SY [SYPH ǻRH SR QSWX IPIGXVMGEP HIZMGIW WYGL EW PETXSTW XEFPIXW ERH QSFMPI TLSRIW FYX SR E WMKRMǻGERXP] PEVKIV QSVI GSQTPI\ WGEPI *PIGXVMGMX] TVSZMHIH F] XLI 3EXMSREP ,VMH SV MJ TSWWMFPI JVSQ VIRI[EFPI WSYVGIW GLEVKIW XLI FEXXIVMIW ERH WXSVIW XLI IRIVK] MX GER XLIR WYFWIUYIRXP] TVSZMHI TS[IV XS E JEGMPMX] EPQSWX MRWXERXP] MR PIWW XLER QMPPMWIGSRHW [LIR VIUYMVIH & LSWX SJ FIRIǻ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

JSV ER] HIQERH GLERKIW XLEX QE] EVMWI MR JYXYVI WYGL EW MRGVIEWMRK XLI GETEGMX] SJ ER EMVTSVX SV MXW HEXE GIRXVIW &PSRKWMHI TVSZMHMRK E LSWX SJ 95 FIRIǻXW FEXXIV] FEWIH IRIVK] WXSVEKI XIGLRSPSK] GER TVSZMHI WYTTSVX MR RIKEXMRK XLI MRGVIEWMRK IRIVK] GSWXW JVSQ TVSZMHIVW MRGPYHMRK MRGVIEWIW MR )9S )MWXVMFYXMSR 9WI SJ ]WXIQ ERH 8VMEH XEVMǺW JSV GSQQIVGMEP WMXIW WYGL EW EMVTSVXW XLEX GSRWYQI QSHIVEXI XS LMKL PIZIPW SJ IPIGXVMGMX] .R FEWMG XIVQW )9S ERH 8VMEHW EVI GLEVKIW XLEX )34ƶW )MWXVMFYXMSR 3IX[SVO 4TIVEXSV ERH XLI 3EXMSREP ,VMH TPEGI SR FYWMRIWWIW JSV GSRWYQMRK IRIVK] EX TIVMSHW SJ LMKL HIQERH XLVSYKLSYX XLI HE] 8LIWI XEVMǺW GER FI WMKRMǻGERX ERH MR WSQI MRWXERGIW GER EGGSYRX JSV YT XS SJ E GSQQIVGMEP IPIGXVMGMX] FMPP .R SVHIV XS EZSMH TE]MRK XLIWI GLEVKIVW WSQI FYWMRIWWIW [MPP VIHYGI IRIVK] GSRWYQTXMSR SV W[MXGL SǺ IPIGXVMGEP IUYMTQIRX EX TIEO XEVMǺ XMQIW -S[IZIV MR ER EMVTSVX WGIREVMS MX MW IZMHIRX XLEX XLMW GERRSX FI MQTPIQIRXIH '] YWMRK FEXXIV] FEWIH IRIVK] WXSVEKI XIGLRSPSK] EMVTSVXW GER LEVRIWW XLI IRIVK] XLEX LEW FIIR WXSVIH HYVMRK SǺ TIEO XEVMǺ XMQIW ERH YWI MX HYVMRK )9S TIVMSHW 8LMW TVSGIWW GER FI VITPMGEXIH JSV 8VMEHW XLVII LEPJ LSYV WIXXPIQIRX TIVMSHW [MXL LMKLIWX W]WXIQ HIQERH [MXLMR XLI ]IEV *ZIR XLSYKL 8VMEHW EVIRƶX ERRSYRGIH MR EHZERGI XLI] GER FI EGGYVEXIP] TVIHMGXIH EPPS[MRK IRIVK] WXSVEKI XS EWWMWX MR GSQTERMIW WEZMRK QSRI] SR IRIVK] GSWXW & JYVXLIV FIRIǻX SJ FEXXIV] FEWIH IRIVK] WXSVEKI WSPYXMSRW MW XLEX XLI XIGLRSPSK] GYVVIRXP] EPPS[W GSQTERMIW XS VIHMVIGX IPIGXVMGMX] FEGO XS XLI 3EXMSREP ,VMH MR SVHIV XS KIRIVEXI EHHMXMSREP VIZIRYI XLVSYKL )IQERH MHI 7IWTSRWI ) 7 GSRXVEGXW &W FEXXIVMIW GER FI YXMPMWIH XS WYTTSVX XLI 3EXMSREP ,VMH XLI XIGLRSPSK] GER TVSZMHI MRWXERX IRIVK] HMWGLEVKI [LIR VIUYMVIH &W E VIWYPX WTIGMJ]MRK ERH MRWXEPPMRK E FIWTSOI IRKMRIIVIH WSPYXMSR FEWIH SR E FYWMRIWWƶW VIUYMVIQIRXW [MPP IRWYVI FYWMRIWWIW LEZI XLI EFMPMX] XS WYGGIWWJYPP] VIWTSRH XS XLI QENSVMX] SJ EPP ) 7 IZIRXW &W 95 MW FIGSQMRK MRGVIEWMRKP] MQTSVXERX JSV JEGMPMXMIW WYGL EW EMVTSVXW XLEX STIVEXI MR GVMXMGEP IRZMVSRQIRXW MX MW TMZSXEP JSV SVKERMWEXMSRW XS WIIO E VITYXEFPI TVSZMHIV XLEX GER

E JYXYVI TVSSJ WSPYXMSR XLEX GER FI WGEPIH MR VIWTSRWI XS GLERKIW MR XLI TS[IV VIUYMVIH '] LEZMRK ER IRKMRIIVIH IRIVK] WXSVEKI WSPYXMSR XLEX LEW FIIR GSQQMWWMSRIH XS QIIX XLI YRMUYI GLEVEGXIVMWXMGW SJ E WMXI FEWIH SR E XLSVSYKL EREP]WMW MX QEOIW MX IEWMIV XS YRHIVWXERH XLI VIUYMVIQIRXW SJ XLI JEGMPMX] ERH XS EGGSYRX

TVSZMHI E JYPP] FIWTSOI IRKMRIIVIH WSPYXMSR XEMPSVIH WTIGMǻGEPP] XS XLI WMXIƶW VIUYMVIQIRXW '] HSMRK WS SVKERMWEXMSRW GER VIQEMR GSRǻHIRX XLEX XLI] EVI MRWXEPPMRK E XIGLRSPSK] XLEX KYEVERXIIW XLI TS[IV WYTTP] XS E WMXI ERH MQTVSZIW XLI WYTTP] IǽGMIRG] ERH UYEPMX] EW [IPP EW IUYMTQIRX IǽGMIRG]

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Dr. Alex Mardapittas, Managing Director of Powerstar.

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 43

RUNWAY DEVELOPMENT/ATM

CITY SLICKERS London City Airport (LCY) is commencing a major expansion project which will see an extension of the airport terminal and stands, a new parallel taxiway and a new virtual control tower which will allow it to increase the number of aircraft movements by 35,000 each year in the south east of England. Gary Mason talks to outgoing CEO Declan Collier about the project.

44 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

www.airportfocusinternational.com

I

t is likely that London’s smallest airport will deliver much needed extra capacity far ahead of its major rivals in the south east of England.

Last year’s announcement that it has received planning permission for a £370 million further expansion that will see an extended terminal, a parallel taxiway, seven new aircraft stands and a brand new hotel, all of which will be completed before Heathrow’s third runway is ready to welcome a single new aircraft.

5PERW EVI QSZMRK ELIEH EX E TEGI RS[ XLEX XLI HMǽGYPX TPERRMRK TVSGIWW LEW ǻREPP] FIIR VIWSPZIH .X LEW RS[ FIIR announced that Bechtel has been awarded the delivery partner contract for the City Airport Development Programme (CADP) and work will commence soon. &W TEVX SJ XLI ǻZI ]IEV GSRXVEGX 'IGLXIP WXEǺ [MPP [SVO EW TEVX SJ ER MRXIKVEXIH XIEQ [MXL 1SRHSR (MX] &MVTSVX SǽGMEPW LCY CEO Declan Collier, who will step down from his position later this year having led the eventually successful planning ETTPMGEXMSR JVSQ WXEVX XS ǻRMWL MW GPIEVP] TVSYH SJ XLI EMVTSVXƶW EGLMIZIQIRX MR KIXXMRK MXW EQFMXMSYW I\TERWMSR TPERW SǺ XLI ground but he remains frustrated that the planning process XSSO WS PSRK .X [EW XLVII ]IEVW JVSQ WXEVX XS ǻRMWL ERH PSSOIH XS be on the way to being completely derailed by former London Mayor, Boris Johnson, who directed Newham Borough Council XS SZIVXYVR MXW VYPMRK KVERXMRK TIVQMWWMSR MR He says of the planning process: “We got embroiled in essen tially a political process with the Mayor of London which delayed it and made it more expensive.The UK planning system is a big issue for strategic infrastructure projects like ours.

“You just can’t be sure what is going to happen to your applica XMSR .X MW E VIEP WLEQI ERH . XLMRO MW ER MWWYI KIRIVEPP] JSV TISTPI who want to invest in the UK and want to do business here.

“We certainly felt it took a lot longer than it needed to despite the fact that we had a local authority, Newham, who understood SYV FYWMRIWW ERH XLI FIRIǻXW [I GSYPH FVMRK ERH E REXMSREP KSZ IVRQIRX [LS EPWS YRHIVWXSSH XLI FIRIǻXW SJ I\TERWMSR LIVI ƹ He said that while, in his view, the planning system in terms SJ MXW TSPMG] MW ZIV] TVS HIZIPSTQIRX ERH TVS MRZIWXQIRX XLI processes and procedures are too unpredictable in terms of outcomes. While the process is laudably democratic that also builds in extra uncertainties. “Unless you have real tenacity and resilience and are prepared to sit for a very long time, you may [IPP FI TYX SǺ QEOMRK ER ETTPMGEXMSR MR XLI ǻVWX TPEGI ƹ LI EHHW .R JEGX 3I[LEQ LEW LMWXSVMGEPP] FIIR E WYTTSVXIV SJ XLI airport given its importance as a local employer in an area which is one of the most deprived in London. An independent consul tative committee was set up to safeguard resident concerns, and [LIR XLI NIX GIRXVI XEOMRK FMKKIV TPERIW [EW ǻVWX TVSTSWIH per cent of the people living around the airport said they sup ported it according to the council.

The airport found the opposition of the then Mayor Boris Johnson hard to follow given his previous policy decisions that appeared to support the airport’s plans to run a larger operation. ;LIR LI ǻVWX GEQI MRXS SǽGI 2V /SLRWSR KVERXIH TPERRMRK TIV QMWWMSR JSV XLI EMVTSVX XS KVS[ MR XIVQW SJ XLI RYQFIV SJ ǼMKLXW MX [EW EFPI XS LSWX LI EKVIIH MR TVMRGMTPI XS RSMWI JEGXSVIH ǼMKLXW [LMGL [EW E WYFWXERXMEP MRGVIEWI SR XLI that were being handled by the airport at that time.

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SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 45

RUNWAY DEVELOPMENT/ATM

'YX XLI ÇťREP HIGMWMSR LI XSSO MR LMW WIGSRH term as Mayor was to refuse permission, as Collier puts it “to build the concrete that was re UYMVIH XS EPPS[ YW XS MQTPIQIRX LMW ÇťVWX HIGMWMSR Ćš -I EHHW Ƹ.X [EW UYMXI MPPSKMGEP ERH EKEMRWX XLI VIGSQQIRHEXMSRW SJ LMW S[R TPERRIVW Ćš But despite the Mayor’s opposition, the airport stuck to its guns because the manage ment believed that their plans for expansion were robust and resilient enough to get through the process on appeal.

The planned expansion, which begins later XLMW ]IEV [MPP FVMRK FIRIÇťXW XS XLI [MHIV 1SRHSR EMVTSVX W]WXIQ XLI FYWMIWX MR XLI [SVPH FYX also the most capacity constrained. Once completed the expansion project will allow for I\XVE EMVGVEJX QSZIQIRXW IEGL ]IEV MR the south of England well in advance of any future increase in runway capacity in London and the south east. “The expansion will allow us to provide RI[ EMVGVEJX QSZIQIRXW MRXS XLI London airport system well in advance of any likely future increase in capacity at a time when XLEX W]WXIQ MW MR HMVI RIIH SJ XLEX Ćš WE]W (SPPMIV “We know that the government has taken a decision to allow Heathrow to proceed with a new runway but my best estimate of that runway being commissioned is around 2030.

46 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

We will complete our development pro KVEQQI EX 1SRHSR (MX] MR JYPP F] ƚ The parallel taxiway is required because currently, due to lack of space, aircraft move ments are restricted by the requirement to TVSZMHI WYǽGMIRX GPIEVERGIW FIX[IIR EMVGVEJX passing one another and obstacles such as the TMIVW ERH XLI EMV XVEǽG GSRXVSP XS[IV Because of these restrictions, physically PEVKIV EMVGVEJX WYGL EW XLI &MVFYW & QYWX use the runway to backtrack to access and exit from each end of the runway instead of using the parallel taxi lane at the western end of the runway.

This expansion will also accommodate the seven new aircraft stands to be built as part of the extended terminal. The stands are needed to accommodate more planes and larger air craft which are predicted to increase, particular ly at peak times when the business community use the airport the most. To accommodate the larger aircraft whilst meeting regulatory standards, stand sizes need to increase from 39 \ Q XS \ QIXVIW WS IEGL RI[ ERH upgraded stand is capable of accommodating all types of aircraft which could operate at the EMVTSVX (YVVIRXP] SRP] SJ XLI I\MWXMRK WXERHW are capable of accommodating large aircraft WYGL EW XLI &MVFYW & 8LIWI I\MWXMRK WXERHW

“WE GOT

EMBROILED IN ESSENTIALLY A POLITICAL PROCESS WITH THE MAYOR OF LONDON WHICH DELAYED IT AND MADE IT MORE EXPENSIVE.�

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HOW LCY’S NEW VIRTUAL CONTROL TOWER WILL HANDLE INCREASED CAPACITY 1SRHSR (MX] &MVTSVX MW XS FIGSQI XLI ǝVWX 90 EMVTSVX XS FYMPH ERH STIVEXI E HMKMXEP EMV XVEǽG GSRXVSP XS[IV [MXL E QYPXM QMPPMSR TSYRH investment in the technology. ;SVOMRK GPSWIP] [MXL EMV XVEǽG GSRXVSP GSQTER] 3&8 XLI EMVTSVX LEW ETTVSZIH TPERW JSV E RI[ XS[IV EX XLI XST SJ [LMGL [MPP FI -MKL )IǝRMXMSR GEQIVEW ERH X[S TER XMPX ^SSQ GEQIVEW 8LI GEQIVEW [MPP TVSZMHI E JYPP HIKVII ZMI[ SJ XLI EMVǝIPH MR E PIZIP SJ HIXEMP KVIEXIV than the human eye and with new viewing tools that will modernise ERH MQTVSZI EMV XVEǽG QEREKIQIRX 8LI MQEKIW SJ XLI EMVǝIPH ERH HEXE [MPP FI WIRX ZME MRHITIRHIRX ERH WIGYVI WYTIV JEWX ǝFVI RIX[SVOW XS E FVERH RI[ STIVEXMSRW VSSQ EX XLI 3&8 GSRXVSP GIRXVI MR [ER[MGO -EQTWLMVI +VSQ [ER[MGO EMV XVEǽG GSRXVSPPIVW [MPP TIVJSVQ XLIMV STIVEXMSREP VSPI YWMRK XLI PMZI JSSXEKI HMWTPE]IH SR -) WGVIIRW XLEX JSVQ E WIEQ less panoramic moving image, alongside the audio feed from the EMVǝIPH ERH VEHEV VIEHMRKW JVSQ XLI WOMIW EFSZI 1SRHSR XS MRWXVYGX aircraft and oversee movements.

8LI QIXVI HMKMXEP XS[IV HIZIPSTIH F] EEF )MKMXEP &MV 8VEǽG SPYXMSRW [EW ETTVSZIH F] XLI 1SRHSR 'SVSYKL SJ 3I[LEQ MR )IGIQFIV ERH GSRWXVYGXMSR [MPP FIKMR PEXIV XLMW ]IEV PSGEXIH MR XLI EMVTSVXƜW PSRK WXE] GEV TEVO MR PMRI [MXL XLI QMH [E] TSMRX SJ XLI runway, adjacent to King George V Dock.

(SRWXVYGXMSR SJ XLI XS[IV MW HYI XS FI GSQTPIXIH MR JSPPS[IH by more than a year of rigorous testing and training, during which the I\MWXMRK ]IEV SPH XS[IV [MPP GSRXMRYI XS STIVEXI 8LI HMKMXEP XS[IV will become fully operational in 2019.

8LI XIGLRSPSK] JVSQ EEF [LMGL MW EPVIEH] MR YWI EX Â VRWOĂ PHWZMO ERH YRHWZEPP EMVTSVXW MR [IHIR SÇşIVW WIZIVEP EHZERXEKIW EGGSVH ing to London City Airport. Controllers will be able to use a range of ZMI[MRK XSSPW WYGL EW LMKL HIÇťRMXMSR ^SSQ ERH IRLERGIH ZMWYEPW [LMGL TVSZMHI HIXEMPIH ZMI[W SJ EGXMZMX] SR XLI EMVÇťIPH MRGPYHMRK GPSWI YT ZMI[W SJ EMVGVEJX QSZIQIRXW EPSRK XLI Q VYR[E] [MXL TER XMPX zoom cameras that can magnify up to 30 times for close inspection.

8LI] [MPP EPWS LEZI VIEP XMQI MRJSVQEXMSR MRGPYHMRK STIVEXMSREP and sensory data, to build an augmented reality live view of the EMVÇťIPH +SV I\EQTPI XLI EFMPMX] XS SZIVPE] XLI MQEKIW [MXL [IEXLIV MRJSVQEXMSR SR WGVIIR PEFIPW VEHEV HEXE EMVGVEJX GEPP WMKRW SV XS track moving objects.

Declan Collier, CEO at London City Airport, said: “A pioneering new HMKMXEP EMV XVEÇ˝G GSRXVSP W]WXIQ [MPP IRLERGI WEJIX] ERH MQTVSZI VIWMP ience, setting a new standard for the global aviation industry to follow. “With London City Airport’s plans to grow and an existing tower which is reaching the end of its operational lifespan, this cutting edge TVSZIR XIGLRSPSK] JYXYVI TVSSJW 1SRHSR (MX] &MVTSVXĆśW EMV XVEÇ˝G GSRXVSP JSV XLI RI\X ]IEVW ERH FI]SRH Ćš 2MOI XSPPIV )MVIGXSV &MVTSVXW EX 3&8 WEMH Ƹ)MKMXEP XS[IVW EVI KSMRK XS XVERWJSVQ XLI [E] EMV XVEÇ˝G WIVZMGIW EVI TVSZMHIH EX EMVTSVXW F] TVSZMHMRK VIEP WEJIX] STIVEXMSREP ERH IÇ˝GMIRG] FIRIÇťXW ERH [I are delighted that London City Airport has chosen to work with us to HIPMZIV [LEX [MPP FI XLI ÇťVWX SJ MXW OMRH MR XLI 90 Ćš

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LEZI HMQIRWMSRW SJ \ Q FYX EVI XSS WQEPP XS EGGSQ modate the next generation Bombardier Aircraft which are now coming on stream.

The landside section of the expansion project includes a terminal extension that will increase its size from 17,991 sqm to WUQ The retail space within the expanded terminal building will also be enlarged. The landside provision currently totals WUQ SJ VIXEMP ERH GEXIVMRK JEGMPMXMIW 8LMW MRGPYHIW 5VIX E 2EREKIV 5ERSTSPMW (SÇşII LST ;- QMXL ERH &MVPMRI 8MGOIX ing/Currency Exchange facilities. Existing provision is extremely busy during morning and evening peak periods and maintains a steady turnover of customers during the day but the existing facilities will not be able to service the predicted growth in passenger numbers.

8LI I\TERWMSR [MPP EHH ER EHHMXMSREP WUQ SJ VIXEMP JSSH ERH FIZIVEKI WTEGI 8LMW TVSZMHIW E XSXEP TVSZMWMSR SJ WUQ 5SXIRXMEP SGGYTMIVW GSYPH MRGPYHI E VIWXEYVERX ERH GSÇşII WLST LIEPXL ERH FIEYX] SYXPIX XST YT GSRZIRMIRGI JSSH YRMX ERH travel money outlet.

The expansion will also include new car parking spaces along the southern edge of the King George V dock. This will include a decked car park close to the proposed new hotel and the surface level car parking beyond.

8LI RI[ FIHVSSQ WXEV LSXIP [MPP SGGYT] WUQ and be located 200 metres from the airport’s front door.

1(= TVIHMGXW XLEX XLI RI[ HIZIPSTQIRX [MPP GVIEXI new jobs at the airport. This is crucial to the local economy.

Currently 30 per cent of the airport’s workforce lives within E QMPI SJ XLI EMVTSVX ERH X[S XLMVHW PMZI [MXLMR ÇťZI QMPIW .X IWXMQEXIW XLEX XLI I\TERWMSR [MPP GVIEXI ERSXLIV f QMPPMSR MR IGSRSQMG FIRIÇťXW JSV 1SRHSR Local transport links are also to be upgraded. Part of the pro posal is to build an extra station on the Crossrail network within 200 metres of the airport to improve public transport connectivity. “There is going to be a lot of new jobs at the airport created PSGEPP] Ćš WE]W (SPPMIV Ƹ;I [MPP KIRIVEXI ERSXLIV f QMPPMSR SJ IGSRSQMG FIRIÇťX JSV 1SRHSR FYX MR XSXEP [I [MPP FI KIRIVEXMRK f FMPPMSR TIV ]IEV XLVSYKL XLI HIZIPSTQIRX ;I EVI EPVIEH] the leading airport in Europe by far in terms of having the largest number of our passengers travelling by public transport. Over 70 TIV GIRX EVVMZI EX XLI EMVTSVX SR XLI )SGOPERHW 1MKLX 7EMP[E] Ćš The development will transform the airport, enabling it to accommodate quieter, next generation aircraft and add more GETEGMX] 1EWX ]IEV MX [IPGSQIH QMPPMSR TEWWIRKIVW 8LI RI[ JEGMPMXMIW [MPP EPPS[ JSV QMPPMSR TEWWIRKIVW F] ERH XLI TSXIRXMEP XS EGGSQQSHEXI ÇźMKLX QSZIQIRXW TIV ]IEV

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 47

CASE STUDY | JAVELIN GROUP

TRAVEL RETAILERS CAN NO LONGER AFFORD TO IGNORE DIGITAL

A

irports are under increasing pressure as two of their main revenue streams are being challenged – landing charges (by airlines) and car parking (by the likes of Uber). As a result, retail is becoming ever more important. Travel retail is a growing market, with global duty-free sales forecast to increase from $45.7bn in 2016 to $67bn by 2020 (www.ft.com/content/5628f254-778e-11e790c0-90a9d1bc9691). But while this growth is impressive, there are warning signs that spend per passenger is actually declining. Growth appears to be driven solely by an increase in passenger volume.

Airports and travel retailers have traditionEPP] FIRIǻXXIH JVSQ KYEVERXIIH JSSXJEPP E captive audience and competitive pricing compared to their high-street counterparts.

Consequently, many travel retailers have not MRZIWXIH WMKRMǻGERXP] MR SQRMGLERRIP GYWXSQIV

48 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

Christina Roseler, Manager at Javelin Group, part of Accenture Strategy warns that airports are in danger of getting left behind in a digital battleground experience. However, as digital commerce quickly becomes the preferred buying channel for shoppers, airports can no longer ignore digital, particularly as a virtual battleground has emerged where disruptors (such as global powerhouses like Google and Airbnb) and airlines are trying to get a slice of the cake.

Airports, airlines and travel retailers are recognising the powerful combination of digital commerce and big data analytics, and are beginning to develop more sophisticated retail strategies as a result. Providing a compelling customer proposition hinges on more than just price advantage and putting stores at the right place on the physical customer journey. The GLEPPIRKI MW XLEX XLIVI MW GYVVIRXP] RS HIǻRIH way of dealing with digital commerce. The ecosystem is more complex than traditional retail, but airports and travel retailers have limited expertise in capabilities needed to get it right.

DIGITAL OPPORTUNITY FOR TRAVEL RETAILERS The opportunity of leveraging digital commerce in an airport environment is plentiful: • Wealth of available data: Airports have deep insight into the commercial perforQERGI XVEǽG JSVIGEWXW TEWWIRKIV ǼS[W and pax research to a degree that many owners of shopping centres would envy.

While airlines know the exact date of departure, destination and demographics, and retailers know exact categories TYVGLEWIH ǼMKLX RYQFIV ERH HIWXMREXMSR information, each player has a wealth of information that can be tapped into. But no single stakeholder has all the data to create a 360 view of the customer. There is huge potential for secure data sharing as a result.

• Guaranteed dwell time: Despite declining www.airportfocusinternational.com

dwell time in airports (from 150 min in 2012 to 133 in 2016, www.ft.com/content/5628f254778e-11e7-90c0-90a9d1bc9691) passengers still have time to engage with the commercial environment. If this could be extended to include the ‘captive’ time spent on the ǼMKLX MXWIPJ XLI STTSVXYRMXMIW XS TVSZMHI E value-added service to customers increases even further.

• Fully controlled environment: Airports can QEREKI XLI ǼS[ SJ TEWWIRKIVW XLVSYKL EYXSQEXMSR SV WXEǽRK EX GLIGO MR WIGYVMX] ERH FSVHIV GSRXVSP 3+( ;Mǻ 'PYIXSSXL ERH other related geo-technologies can track TE\ QSZIQIRX H]REQMG WMKREKI GER MRǼYIRGI [E]ǻRHMRK KEXI EPPSGEXMSR GLERKIW XLI TE\ TVSǻPI QM\ MR GSQQIVGMEP ^SRIW ERH call-to-gate can optimise IDL dwell and limit gate changes; while contextual rule-based messaging can create a dialogue with the passenger that is relevant and compelling. Although this places a burden on the data gatekeepers to use information in a sensitive way, it creates an opportunity to leverage passenger insight across the customer journey in a way that has never been previously possible.

• Digitally savvy customers with a ŞųåĵĜƚĵ ): ŞųŅĀĬå× Travellers tend to FI SJ E LMKLIV WSGMS HIQSKVETLMG TVSǻPI meaning that they are digitally savvy and frequent users of digital commerce.

digital commerce spend. Airport sales KVS[XL ERH MRZIWXQIRX MW WMKRMǻGERX M LST Changi recorded sales growth year-onyear of more than 76 percent (http:// edition.pagesuite-professional.co.uk// launch.aspx?pbid=0d31257b-927c-46cab693-5b6c6fe03f17), and Frankfurt Airport invested EUR 3.3m into its online shopping platform (Fraport. (2017). Annual Report 2016). Retailers and airlines also harbour ambitious plans. Ever Rich Duty Free believes that soon more than 50 percent of purchases will involve the online channel (http://edition.pagesuite-professional.co.uk// launch.aspx?pbid=0d31257b-927c-46cab693-5b6c6fe03f17).

However, some key challenges remain: • ‘Ownership’ of the customer: Stakeholders are often concerned with owning the customer data rather than collaborating to provide a meaningful proposition, which is key to capturing today’s empowered consumer.

• ĹÚåĀĹåÚ ÆƚŸĜĹ域 ĵŅÚåĬ× This makes it more challenging for airports to build the necessary organisational structures and capabilities.

• Politics about detailed questions getting in the way of big picture thinking: Who

WHAT SHOULD AIRPORTS DO TO REMAIN RELEVANT AND SAFEGUARD A KEY NON-AERONAUTICAL INCOME STREAM? Investments in sophisticated digital commerce infrastructure – from an IT, operational and SVKERMWEXMSREP WXERHTSMRX Ƴ EVI WMKRMǻGERX Understanding the opportunity and potential for ROI needs to be assessed on a case-byGEWI FEWMW & JYPP HMKMXEP TVIWIRGI XLEX SǺIVW a connected passenger journey might only be commercially viable for large or mediYQ WM^IH EMVTSVXW -S[IZIV IZIR JSV WQEPPIV airports, keeping a relevant online presence, capturing data and using analytics to optimise the passenger experience and commercial SǺIVMRK EVI NYWX EW MQTSVXERX XS RSX PSWI XLI key passenger touchpoint. ;LIR HMKMXEP GSQQIVGI MW ǻRERGMEPP] ZMEFPI and aligned with commercial strategy, getting the proposition to be in line with customer expectations is key to success. Customer exTIGXEXMSRW EGVSWW XLI OI] EXXVMFYXIW XLEX HIǻRI JYXYVI FVERH WYGGIWW EVI ǼYMH ERH HVMZIR F] best-in-class exemplars that may come from other industries. To create a fully connected, single-touch customer journey that is compelling and sustainable against this backdrop, stakeholders in the air travel industry need to collaborate, share data and develop new com-

pays for the required infrastructure? What WLSYPH XYVRSZIV VIRX FI FEWIH SR XVEǽG source? What data do we want to share?

Who provides access to the data?

• Competition between stakeholders: Airports, retailers, airlines and third parties are all looking to capture passenger

mercial arrangements to create an opportunity that is greater than the sum of its parts.

Jointly agreeing on a common digital commerce strategy, understanding the existing capabilities and particularly the gaps thereof are vital parts to developing a roadmap for a successful rollout.

www.airportfocusinternational.com

Christina Roseler is a Manager at Javelin Group, part of Accenture Strategy, and leads the Travel Retail work, specialising in airport retail consulting.

Recent projects include the development of an e-commerce strategy for an airport, with emphasis on creating a connected passenger journey, leveraging the interplay of key stakeholders across the ecosystem, as well as an e-commerce feasibility study and business case for a duty-free retailer operating the inflight retail for a full-service carrier. In recent years, Christina has worked with over 15 airports across the globe.

SEPTEMBER/OCTOBER 2017 | AIRPORT FOCUS | 49

INSIDER

PREMIUM ECONOMY? Everything is average nowadays.

I

DONT FORGET TO FOLLOW US @airportfocusmag

t was the aviation industry that introduced to the world of marketing speak the concept of “Premium Economy,” thereby unleashing into popular culture a sophist’s dream of making an average experience feel like something it isn’t. A lot better.

The popular music combo The Kaiser Chiefs may have been referring to the phenomenon in their song Everything is average nowadays but the notion that anything just above average is indeed something special seems here to stay. Insider sees it everywhere he turns.

Yet the concept feels totally counter intuitive in an industry that makes no bones about the fact that all people are not equal in the eyes of the airport or the carrier. The economic model of commercial aviation HITIRHW SR XLEX MRIUYEPMX] FIGEYWI ǻVWX ERH FYWMRIWW GPEWW TEWWIRKIVW EVI SJXIR XLI HMǺIVIRGI FIX[IIR TVSǻX ERH PSWW 4XLIV XVERWTSVX WIGXSVW XLI VEMP[E]W WTVMRK XS QMRH EVI RS[ XYVRMRK E[E] JVSQ XLI GSRGITX SJ ǻVWX ERH WIGSRH GPEWW TEWWIRKIVW TSWWMFP] because, in the case of the UK at least, rail travel is ruinously expensive for everyone. A previous govern ment minister for railways admitted as much live on air to the embarrassment of all concerned.

No such foibles on the runway though. See those JSPO WMXXMRK HS[R XLI JVSRX SJ XLI ǼMKLX [IPP EGXYEPP] if you are in economy, you can’t see them because the cabin crew drew a curtain across their section NYWX FIJSVI XEOI SǺ Ƴ XLIMV TEWWIRKIV I\TIVMIRGI [MPP have been nothing like yours.

While you were struggling to Heathrow on the crowded Piccadilly Line this morning, a compli mentary car picked them up from their front door and whisked them straight to the Executive Lounge where they were sat down in a clean, comfortable EVQGLEMV ERH WIVZIH KSSH GSǺII JVIWLP] FEOIH pastries and a crisply folded copy of the FT. So while your nerves may be frayed they are relaxed, well fed and well prepared for the business day. They have also probably had two hours more sleep than you. So life is certainly not fair but the dif JIVIRGI MR I\TIVMIRGI MW HS[R XS E HMǺIVIRX WTIPPMRK of the F word as in “fare.” You may have paid upwards of hundreds of your nominated currency for your

50 | AIRPORT FOCUS | SEPTEMBER/OCTOBER 2017

ticket whereas they or, more probably their employ er, paid thousands for theirs.

I chat to an executive sort of fellow while walking my dog in our local London park. He was out of work for 10 months last year and a bit down in the dumps Ƴ HSIW WSQIXLMRK GPIZIV MR FEROMRK . EWWYQIH LI LEH FIIR NYWX ERSXLIV ZMGXMQ SJ XLI ǻREP VMTTPIW SJ XLI ǻRERGMEP GVEWL SV E FVSEHIV GSRWTMVEG] EKEMRWX stale, pale, middle aged male workers. But no, it turns out that as a consultant he negotiates an ERRYEP TEGOEKI [MXL XLI ǻVQ XLEX LEW IQTPS]IH LMW services for the past three years.

All negotiations broke down when they suggest IH LI WLSYPH JSVIKS ǻVWX GPEWW FYWMRIWW XVEZIP JSV XLI XLVII ǼMKLXW E [IIO LI [EW VIUYMVIH XS YRHIV XEOI EW TEVX SJ XLI NSF +SV LMQ Ǽ]MRK GSEGL [EW E deal breaker.

4J GSYVWI XLIVI EVI XLSYWERHW SJ JVIUYIRX Ǽ]IV business travellers out there who since 2008 have had to swallow the premium economy or low cost GEVVMIV TMPP ƸSO 2V ;EKWXEǺ ]SYV FSRYW XLMW ]IEV MW WTIIH] FSEVHMRK SR EPP ]SYV ǼMKLXW ƹ ;LMGL KSIW XS prove you can get used to anything. But where does that leave the notion of genuinely good service and positive passenger experience? ;LS ORS[W XSHE] [I EVI IRGSYVEKIH EX EMV ports to push one of a small selection of buttons that properly describes a whole experience as we walk through the security zone. A whole complex series of transactions has been boiled down to a smiley face or a sad face.

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ISSUE 33 | SEPTEMBER/OCTOBER 2017

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GROUND FORCE DR MICHAEL KERKLOH ON MUNICH’S PREPARATIONS FOR THE NEW WINTER SEASON

WEATHERING THE STORM Protecting airport infrastructure from hurricane damage

CITY CENTRAL LCY on expansion and the planning process “lottery”

INTER AIRPORT PREVIEW | GSE DRIVER TRAINING | DIGITAL DEVELOPMENT

ýelĖS|ČRo đ_

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