Commemorative Annual Awards Program 2021 by Icon Group

Annual Awards 2021

It’s with so much pride that I celebrate every team member in this publication. We had all hoped that 2021 would propel us into our lives as we once knew them, but we’ve continued to face an ever-changing set of unique circumstances and challenges as the months have passed by this year. Through it all though, you have demonstrated calm, resilience and initiative. The energy and innovation applied to address obstacles and to make the lives of patients and colleagues better, is truly inspiring. Regardless of your role, your purposeful contribution has extended well beyond your job description. You have brought our values to the fore, with a clear focus on delivering an exceptional experience in the toughest circumstances. Showcased within these pages are examples of team members exhibiting outstanding behaviours; colleagues who have improved processes, enhanced ways of working, changed patients' lives, and connected our global team at a time when we’ve needed it more than ever. This year once again, we find ourselves celebrating a little differently – together yet apart. But this does not stop us from recognising you and your invaluable contribution. Thank you for your dedication. Thank you for making this a wonderful place to work. And thank you for delivering Icon’s mission to give the best care possible, to as many people as possible, as close to home as possible. You embody our values in the very best ways. Congratulations on your excellent achievements this year. – Mark Middleton, Icon Group CEO

我很榮幸能透過此刊物，逐一表揚每位入圍的團隊成員。 2021 年，我們都渴望能夠回復正常的生活。然而，隨著時間流逝，我們依舊面對著變幻無常的世界，迎接各種挑戰，即使過程艱辛，但慶幸您們每一位都能沉著應戰，展現出韌性和積極的一面。您們以創新的方式跨越障礙、為改善患者和同事生活而注入正能量，處事方式十分值得欣賞。無論您們擔任甚麼職位，我均相信您們的貢獻早已超出職責範圍。感謝您們將 ICON 的價值觀置於最前端，抱著明確的願景，在最艱難的處境下仍舊為患者提供優質的服務。此刊物滿載數百位團隊成員傑出的表現，包括：積極改進工作流程、工作方式和患者生活，及在這個極需要互相主動聯繫的時期，積極連繫 ICON 全球網絡同事。與去年一樣，我們再次以獨特的方式慶祝 — 即使我們身處世界不同角落，我們仍舊在網上相聚慶祝。地域的限制無阻我們表揚您和您的努力貢獻。感謝您所作出的貢獻；感謝您締造了一個美好的工作環境；感謝您積極貫徹 ICON 的使命，向患者提供優質的醫療及護理服務，並將服務擴展至更多地區，惠及更多有需要人士。您的行動充分展現了 ICON 的價值觀。本人衷心感激各位的無私奉獻，並再次恭喜各位在本年創下不同成就。 – Mark Middleton, ICON 集團行政總裁

我很荣幸能通过此刊物逐一表扬每位入围的团队成员。

2021年，我们都渴望能够恢复正常的生活。然而，随着时间流逝，我们仍然面对着变幻无常的世界，迎接各种挑战。尽管过程艰辛，你们仍然能沉着应战，展现出韧性和积极的一面。你们以创新的方式跨越障碍，并为改善患者和同事生活注入正能量，这十分令人鼓舞。

无论你们是什么职位，我相信你们的贡献早已超出职责范围。感谢你们将 ICON的价值观置于首位，怀揣明确的愿景，在最艰难的情况下持续为患者提供卓越优质的服务。此刊物记载着数百位团队成员的杰出表现，包括：积极改善工作流程、工作方式和患者生活，并在我们比以往任何时候都更需要保持联系的时候积极联系ICON全球团队。

同去年一样，即使我们身处世界不同角落，我们再次以特殊的方式在网上相聚庆祝。地域的限制无法阻止我们表扬并认可你们以及你们的努力贡献。感谢您们所作出的贡献；感谢你们缔造了一个美好的工作环境；感谢你们积极履行ICON的使命，为尽可能多的人，在尽可能离家近的地方，提供尽可能最好的医疗服务。你们的行动充分展现了ICON的价值观。我由衷的感谢各位的无私奉献，并再次恭喜你们在今年创下的非凡成就。 – Mark Middleton, ICON 集团首席执行官

ENERGY

Bringing a positive energy to everything we do

ENERGY

Bringing a positive energy to everything we do

Bree Metcalf

Financial Controller, Corporate Office Mount Waverley, Australia Bree's work on the pharmacy division’s transition of ownership - Project Sunrise - has been simply incredible. The energy that she has displayed to keep powering through one of the most complicated projects the business has ever undertaken is inspirational. This project has an endless number of complexities, deliverables, and stakeholders, paving the way for generational change in our pharmacy business which is key to the future of the division and to Icon Group. Bree has demonstrated great resilience to keep forging ahead to meet the project’s objectives. Her ability to keep her stakeholders engaged, focused, and delivering is a credit to her.

Chee Ang

Oncology Supervisor, Compounding Mount Waverley, Australia For the past year Chee has worked extremely hard at the Mount Waverley site, helping with production, order entry, kaizens, and dispatch. He supports the team in every way he can. Chee has gone above and beyond his job description and has done overtime every day, ensuring the next day runs smoothly and the team can finish at a reasonable time. He played a major role in ensuring that the Paperless Project ran smoothly and took the initiative to make the production workflow better to align with this important paperless initiative. Chee is a quiet achiever and inspires the team daily.

ENERGY

Bringing a positive energy to everything we do

Dr Francis Chin

Senior Consultant Radiation Oncology and Palliative Medicine, Icon Cancer Centre Farrer Park, Singapore Dr Chin is always ready to help when we need him. He was the first to offer assistance when we faced challenges during the Sinovac COVID-19 vaccination rollout. Over the past year, Dr Chin has provided moral support and invested his time to help with the assessment and evaluation of medical equipment needed for the Mt Alvernia Cancer Centre development. He’s a valuable contributor to the MAC committee and whether at work or a pre-COVID recreational activity, it’s obvious team members enjoy his energy.

Jade Parsons

Pharmacy Technician, Slade Pharmacy North Gosford, Australia Jade’s commitment to her work, our team and our patients is nothing short of outstanding. Jade is an absolute pleasure to work with. She consistently performs at levels far beyond expectations and has the foresight to not only see the task at hand to completion, but contemplate the long term impact of tasks and stock situations. She even works on projects and management-level tasks in her own time including writing procedures and training documents for her team members. Over the last three months Jade has almost single-handedly overseen the opening of two major new wards in the Gosford Hospital and taken on additional shifts. This clearly demonstrates her passion and commitment for effective and efficient patient care. Jade consistently goes above and beyond, empowering her fellow team members whilst maintaining composure and control to ensure everything continues to happen for our patients. Her personality and dedication is evident to anyone who speaks to her, with an energy that is so infectious it is hard to keep from joining in.

ENERGY

Bringing a positive energy to everything we do

Jodie Walsh

Registered Nurse, Icon Cancer Centre Gold Coast University Hospital, Australia Jodie is an excellent clinical nurse who exudes positive energy. She knows everyone's name and greets all who pass by the nurses’ station with a cheery “hello”. She is a terrific mentor for our team too; she does a great job supporting new staff and training the nursing team at GCUH to deliver the best possible evidence-based practice. She is a great team player who often works behind the scenes managing organisational tasks while still seeing patients assigned to her for review. Jodie is a ‘go to’ person for the broader multidisciplinary team because she has a great depth of knowledge and superior judgement in clinical matters. Jodie leads by example. She is an advocate for patients and has a laid-back approach that provides space for unpressured learning and helps to facilitate confidence in those she is training. On top of this, she is fun to work with and helps to create a positive work environment.

Kate Kim

Pharmacist, Icon Pharmacy River City, Australia Following a restructure in the Icon research team, Kate has gone above and beyond this year by adapting to significant changes in process, implementing quality improvement processes, and helping to make new research staff feel welcome and supported. She led the pharmacy through several audits, including a recent TGA quality inspection in which we received glowing feedback. She has been responsible for managing the transition of several clinical trials to SAS supply to ensure continued patient access to treatment. This required significant coordination between multiple parties including the research team, trial sponsor, Charm team and site staff. She has managed to do all this while maintaining a timely and efficient clinical service. Her enthusiasm, organisation, and willingness to continue to learn has seen her grow as a leader, and she is a major contributor to the continued high level of clinical trial service offered by River City Pharmacy.

ENERGY

Bringing a positive energy to everything we do

Zukai (Kenny) Zhang 张祖凯

Radiation Therapist, Icon China, Chongqing, China 肿瘤放疗科医生，中国，重庆ICON肿瘤中心

Kenny is a member of the Icon radiation therapy trainer team and is well respected for his solid knowledge and experience. He is especially renowned for applying innovative solutions when he encounters difficulties in clinical operations. He once created a frame to make a head and neck vacuum pad, which perfectly solved the problem of a positioning error for head and neck tumour patients. Kenny has also provided support and assistance to other Icon China sites. Since the end of 2019, he has supported our Jiangxian and Fengcheng sites for pre-opening and coordinates with the Australian team to train new radiation therapists. Kenny is friendly and treats patients with full respect and total understanding, showing care to patients and their families during what is inevitably a difficult time for them. Every day, Kenny meets the workload and new challenges with full spirit and enthusiasm.

张祖凯是ICON RTT培训团队的成员，因其扎实的理论基础和丰富的临床经验而备受尊重。他尤其以在临床操作中应用创新方案解决困难而闻名。他曾经创造了一个框架用来固定头颈部真空垫，修复了真空垫和面罩结合不好的问题，完美解决了头颈部肿瘤患者定位误差大的问题。张祖凯还为其他 ICON中国肿瘤中心提供协助和支持。从2019年年底开始，他便协助ICON绛县和凤城肿瘤中心进行开业准备，并与澳大利亚团队配合培训新的放射治疗技师。张祖凯为人和善，对患者表现充分的尊重、理解和真诚的态度，在患者及其家人承受的困难时期给予关怀。张祖凯每天都以饱满的精神状态和热情迎接工作和新挑战。

ENERGY

Bringing a positive energy to everything we do

Paul Smith

Nurse Manager, Bowen Icon Cancer Centre, New Zealand Paul has been instrumental in driving nursing improvements at Bowen. With the aim of achieving better health outcomes, Paul has led a project which has improved the knowledge and skills of medical oncology nursing staff in the comprehensive assessment and symptom management of chemotherapy-induced peripheral neuropathy (CIPN) for early-stage and locally advanced breast cancer patients receiving Paclitaxel. This included a qualityof-life questionnaire using patient reported outcomes and incorporating the benefits of exercise, alongside development of available resources for patients to access services into survivorship. The rollout of this project has shown patients are better equipped to deal with CIPN and staff are more knowledgeable in assessing and providing management options for this patient cohort. Outside of all of this, Paul facilitates a great working atmosphere at Bowen.

Stephanie Airey

Clinical Research Coordinator/Team Leader, Icon Cancer Centre South Brisbane, Australia Stephanie is the Clinical Research Coordinator Team Lead at Icon’s South Brisbane site and brings calming energy to our world-class Phase I clinical trials program. Steph is the ultimate leader; she always puts her team first and jumps in when there is a heavy patient load to support the best patient care. She recently led her team through the first ever voluntary TGA Good Clinical Practice (GCP) inspection program, which her site sailed through. She was calm, committed, and professional throughout, showcasing Icon as a clinical trials leader to the TGA inspectors. Steph is a truly Iconic leader with endless energy for her team, patients, and Icon.

ENERGY

Bringing a positive energy to everything we do

Steven Bellchambers

Pharmacy Assistant, Icon Pharmacy Wesley, Australia In his role as pharmacy assistant and courier for River City Pharmacy, Steven consistently demonstrates his skills in building relationships and working collaboratively with team members across Icon's cancer centres and our Icon and Epic pharmacies. He shows this energy and connection when visiting sites many times a day, ensuring chemotherapy is delivered on time, every time, with a smile and a friendly “hello” to patients. His energy and happiness is infectious, spreading to all nursing teams and also the patients he sees every day. Many patients know his name, which shows the impact Steve has in their day – days that are often very difficult. He is a most valued team member.

Sukanya Gopalkrishnan

Quality Specialist, Compounding Mount Kuring-Gai, Australia Sukanya’s energy is infectious and is clearly demonstrated by her willingness to help others, train new starters and existing staff when necessary. She helps her team reach their goals and keep on top of daily tasks including complaint management, Quality Event management, CAPA implementation, document reviews, change controls and so much more. Over the past year, Sukanya has helped with many projects, including implementing a new form for micro investigations. This makes it easier for staff to ensure they've covered everything and can find a root cause. Implementing a new way of tracking and trending MTK deviations and investigations ensures we reduce our Quality Events and can perform them within defined timeframes. Her processes support training at all three Slade Health sites. She proactively performs tests to prevent issues from occurring where she feels a process may have a gap. Sukanya is a valuable member of the Quality team and we're very lucky to have her.

CONNECT Building and maintaining relationships with our patients and customers

Annika Morrow

Senior Pharmacist & Team Leader, Epic Pharmacy Wesley, Australia Annika specialises in the delivery of oncology and chemotherapy services within a tertiary referral hospital, which is one of three centres in South East Queensland that perform autologous and allogenic bone marrow transplants. She demonstrates exceptional dedication and devotion to her patients and role, often coming in after hours and on the weekend to guide and lead the provision of complex chemotherapy at the Wesley Hospital. She has also presented numerous times at the weekly Pharmacy Education Webinar organised by the Pharmacy Practice Unit and available to all team members at Icon. A genuine team player, Annika assisted in other areas in the dispensary and rearranged her holidays to ensure that Wesley patients received a safe and efficient medication management service. Annika is an amazing cancer care team leader and is always willing to help out with all aspects of the day-to-day running of the whole pharmacy, not just her given role. She is diligent in her work as a clinical pharmacist and delivers exceptional patient care; the epitome of connect. Working beside her is a pleasure and motivates her colleagues to be more like her.

Bridget Heath

Area Manager, Slade Pharmacy Maitland, Australia Making the transition from technical expert (pharmacist) to a manager role (area manager) can be a challenging journey. There is no doubt that Bridget has approached her relatively new area manager role with a thoroughness and determination that has underpinned her success to this point. She is not afraid to ask questions when she doesn't know something and is tenacious in following up outstanding matters to their conclusion. Bridget is thoroughly dedicated to connecting with her teams, and they are all very vocal in agreeing with this sentiment. She is an approachable and well-liked leader who motivates her team and keeps everything in a positive order.

CONNECT Building and maintaining relationships with our patients and customers

Brodie Ellington

Production Supervisor, Compounding Geebung, Australia Brodie is recognised as an outstanding night shift supervisor at Geebung. He goes above and beyond to make sure each day runs as smoothly as possible and the team can get home on time. He is the connection between the team members and Geebung’s workflow planning team, and can articulate the plans and give the team options to best manage the workload each day. This allows the team a level of autonomy. The team trusts that Brodie has exhausted all other options before calling on them for additional workload. He achieves all this in his inimitable style which Geebung loves.

Francesca Basten

Head of Talent & Organisational Development, Corporate Office Brisbane, Australia Francesca inspires her team to live the Icon values by being an exceptional role model. She guides her team with care and empowers them to be their best. Her ability to inspire and connect with others across the globe is obvious by the amount of site star nominations she and her team receive each month. Francesca has led her team to deliver some outstanding and significant pieces of work, including our Diversity and Inclusion strategy and our Employee Value Proposition (EVP). The impact from outside the organisation is telling, as the recruitment team and leaders are already receiving feedback from candidates who chose to apply to work at Icon because their values and motivation aligned with what is promoted via the EVP. These programs are all about creating connections with and between Icon team members and ensuring that Icon is a place where everyone can belong.

CONNECT Building and maintaining relationships with our patients and customers

Hamish Straker

Site Manager, Icon Cancer Centre Redland and Rockingham, Australia Hamish manages two centres located far away from each other, and for the most part of this year has remotely managed Icon Cancer Centre at Rockingham. He works tirelessly to ensure the team at Rockingham still benefit from his outstanding abilities as a site manager, all while managing a second location at Redland. Rockingham is an integrated site and Hamish has set up a remote management model, building on what he had achieved when he was on-site. Additionally he has been able to manage the Redland centre at the opposite end of Australia in a different time zone. This has shown that Hamish has the ability to successfully connect and nurture both teams in person and remotely using different management techniques. Hamish has a very open and empathetic personality which enables him to get the best out of his teams to meet KPIs, run equipment checks and complete water testing on time. He has been very astute at managing multiple teams in different locations whilst always making sure they focus on patient centred care.

Heather Galna

Quality Specialist, Compounding Mount Waverley, Australia Heather’s ability to connect all Slade Health facilities, including the new stability lab at Mt Kuring-Gai, is like no other. She is highly organised and hugely supportive across multiple departments and is highly respected for her focus on bringing together our teams and processes. Heather has been integral to the delivery of the new Stability Lab at Mt Kuring-Gai, coordinating and delivering a challenging validation program. Additionally, Heather has been integral in driving the validation component for the new Compounding facility in Auckland, ensuring the program is on track – and even ahead of schedule – to allow for a strategic project delivery under unique and challenging circumstances.

CONNECT Building and maintaining relationships with our patients and customers

Jan Pulo

NSW and ACT Business Development Manager, Australia This year has seen an inspiring effort from Jan who has worked collaboratively with site managers across NSW and the ACT, particularly in Wahroonga and Gosford, to support our emerging doctors to develop a thriving practice. Clear strategic and business development planning has seen the centres grow strongly, despite the challenges of extended COVID-19 lockdowns, screening closures, surgeries ceasing and a generally tough economic environment. Jan ensured that doctors had the confidence and knowledge to engage with new referrers and patients, working with stakeholders both on-site and off to ensure Icon was always front of mind when considering radiation therapy. The NSW/ACT region is performing strongly, thanks to the business development leadership exhibited by Jan, and in particular, the support she has given to our emerging doctors and site managers.

Loke Wai Meng

Patient Service Officer, Icon Cancer Centre Mount Alvernia, Singapore Wai Meng is dependable and is always seen going out of her way to care for and assist patients who are in need. She loves people, works hard and always tries to lift the spirits of those around her. She’s well known for being very patient-focused and for empathetically handling difficult situations with patients. For example in recent months Wai Meng has encountered some challenging instances with patients and their caregivers, but because of her excellent communication skills she has been able to compassionately find a solution that worked for everyone. She is calm, connected, and leads by example.

CONNECT Building and maintaining relationships with our patients and customers

Mitchell Wilhelm

Senior Radiation Therapist, Icon Cancer Centre Rockingham, Australia Mitchell is loved by everyone who he crosses paths with, from staff to patients and their families. He quietly goes about his tasks, always going the extra mile for everyone. He never expects praise and is very humble. Mitchell has a way with patients that makes them feel at ease while they are having treatment. His connection with them lasts past the end of their treatment. He is always willing to help and support projects and events that enhance a patient’s positive experience at Icon. Mitchell also consistently organises training and on-site learning, making sure our team members are up-to-date with new techniques coming to the department. He is a passionate and knowledgeable radiation therapist, but more than that, Mitchell is a colleague who embraces the Icon values every day.

Quoc Nguyen

Team Leader, Epic Pharmacy Windsor Gardens, Australia Quoc is always ready and willing to help her colleagues, whether it's providing guidance and support for her team members and peers or assisting nursing staff and VMOs. Having been with Icon for five years, she is an invaluable asset to the South Australian teams with her kindness and ‘can do’ attitude. Always going above and beyond for her patients and her colleagues, Quoc represents what it means to be an Iconic team member and leader. This past year, Quoc has been incredibly busy not just managing the site at Windsor Gardens, but she has also been working very hard helping Tennyson with their transition into using the Icon Charm system. Her ability to do all these jobs and still hold a wonderful smile to greet every person she sees is brilliant and shows how dedicated she is to her work.

INNOVATE Finding new and better ways of doing what we do

Alisa Charlton

Project Officer/Manager, Medical Billing & Finance, Icon Cancer Centre, Australia In early 2021, Alisa stepped into a project management role to deliver several medical billing projects across the Australian cancer care division. Since taking on this role, Alisa has drawn on a deep understanding of the Australian healthcare industry, including public and private medical billing and private practice management. She has used this knowledge to help Icon navigate the intricacies of the national Medicare Billing Schedule and reduce the sum of accumulated debt within the portfolio by a staggering 50%. With a determination beyond her immediate project objective, Alisa devised a series of nationwide innovations, strengthening the central business function of Icon Cancer Centre and resulting in a more accurate, robust radiation oncology service for doctors and team members, and ultimately, a better experience for patients. From supporting Icon’s doctors through significant changes to private practice billing agreements, to advising on system functionality improvements, Alisa’s impact truly extends across every corner of Australia's Icon Cancer Centre network. However, her true nature is best demonstrated in her connection to her colleagues, tirelessly sharing her knowledge to ensure others are set up to succeed, now and into the future. Every step of the way, Alisa works behind the scenes to ensure those around her are supported to succeed by imparting her knowledge and giving time to set up training and learning opportunities for others. Alisa is truly connected to the core of Icon’s mission, and her influence on our foundations ensures Icon and its people can continue to deliver a sustainable cancer care service now and long into the future.

INNOVATE Finding new and better ways of doing what we do

Amelia Guthrey

Procurement Assistant, Corporate Office Brisbane, Australia Amelia has taken a deep understanding of inventory from working inside hospital pharmacy into her centralised procurement role, resulting in a comprehensive view of the full procurement function that helps guide her day to day role and provides a valuable insight into better ways of doing things. During the year, Amelia picked up the management of our site stocktakes and worked closely with sites to improve the understanding of inventory within AX and continue to improve and refine the accuracy and reliability of inventory data. In doing so, Amelia also added a new perspective to the analysis of stocktakes and identified opportunities to continue to refine and improve the AX system. In a busy role that manages high transaction volumes, unique challenges and requests, and detailed analysis and investigation at the same time, Amelia handles this with grace and understanding.

Ben Archibald-Heeren

Senior Medical Physicist, Icon Cancer Centre, Australia Ben is to be commended for leading the development and implementation of the TrueBeam radiation therapy system commissioning and reporting process. This is a project that has been in development by various members of the medical physics team for over five years, but Ben has taken it to the next level during the past 12 months. Extensive thought has gone into streamlining this process while taking real time advantage of our historical data from other linear accelerators. The process is now refined to a point where it is truly innovative and we will see a tangible impact on the Group’s ability to efficiently open new clinical sites and treat more patients. Ben has been developing a workflow and script (in conjunction with our Varian scripting engineering team) that will automate the generation of a treatment plan for breast cancer patients receiving radiation therapy. The development of the script has been highly complex with many hurdles, but Ben has overcome all challenges. Once pilot testing of the script has concluded and is implemented more widely, it will provide significant time savings and improve consistency, allowing team members to focus on other tasks and most importantly our patients.

INNOVATE Finding new and better ways of doing what we do

Matthew Rundle

Site Manager, Icon Cancer Centre Hobart, Australia Matt has been pivotal in the growth and success of Icon Cancer Centre Hobart. He brings tremendous energy and innovation to his role each day, supporting patients, doctors, and team members. Matt has thought outside the box to establish a truly unique hub for supporting patients. Hobart continues to grow under his direction – with new medical oncologists and radiation oncologists joining the team, alongside the addition of an on-site genetic counsellor, nurse practitioner, and cancer nurse specialists – who all ensure patients and their families are well supported through treatment and beyond. Matt continues to identify and pursue further opportunities to expand the offering at Icon Cancer Centre Hobart. His ability to think beyond the typical treatment process and bring in additional services that attract a breadth of patients is central to Hobart’s success. Matt has incredibly strong working relationships with other health organisations, support groups (like the Cancer Council), and auxiliary services in his region which contribute to a positive experience for our patients and our brand positioning. He works tirelessly to ensure the success of the site, ensuring the team is supported and patient care is of the highest priority. Matt, alongside his team, have demonstrated innovative thinking to establish a number of Multidisciplinary Team Meetings, supported by online and in-person education and networking events, which are well attended and valued by the medical community. Working with the clinical research and medical teams, Matt has also led the commencement of several clinical trials (with more to come) to further improve treatments and opportunities available to patients in Tasmania.

INNOVATE Finding new and better ways of doing what we do

Judy Tan

Senior Manager Business Performance, Regional Corporate Office Singapore Judy’s dedication to seeing everything through is incomparable and makes all the difference to successfully getting to the finish line. Judy’s ability to tackle projects with an innovative mindset ensures that we achieve our team goals and targets under her leadership. She is very organised and systematic but also takes extra time and effort to ensure that everyone in the team is well supported. She spares no effort in ensuring consistent communication is delivered to everyone. An example of Judy’s innovative approach is her experience supporting the Hong Kong team on the Central Building renovation project. Her ability to think outside the square, pivot when we hit roadblocks and manage connections from afar, has enabled the team to successfully complete the project in a short amount of time.

Lindsay Tomkins

Pharmacy Projects, Corporate Office Brisbane, Australia Lindsay wears many hats. As a pharmacist by trade, he assists the IT team in application testing and set-up for projects, always taking the call to fix things if anything goes wrong. He is a guru when it comes to fixing dispensing errors in AX, which arise due to multiple different scenarios happening at pharmacy sites. He not only corrects these by developing new and efficient solutions, but he also contacts team members to ensure they understand where it went wrong so the process is streamlined for the future. When it comes to testing and set-up of new projects, Lindsay analyses all options and innovates by leading testing and implementation that often requires after hours work. His approach ensures a smooth transition of information is ready and waiting for the pharmacy staff in the morning. Lindsay’s never been heard to say, “No, that’s not possible”, it's always, “OK, we can make it work!”

INNOVATE Finding new and better ways of doing what we do

Lucas Billins

Workflow Planner, Compounding Mount Kuring-Gai, Australia Throughout Lucas' short time in this position, he has made countless changes to adapt and innovate through smart rostering and real-time decisions. Lucas has been pivotal to the early team's success through these roster changes and always puts in maximum effort. Lucas perfectly handles a concoction of problems thrown his way daily, including last minute urgent orders, SPARTA and real-time production workflow, while accommodating everyone's demands. Lucas is innovative in these changes which allows production to run smoothly.

Michelle Rantucci

Clinical Pharmacy Lead, Corporate Office Brisbane, Australia Michelle’s work on medication safety for Icon's cancer centres is truly inspirational. She strives to find innovative solutions to the challenges presented, while maintaining consistency in her approach. Michelle engages the broader Group to find these solutions and has a tenacity to see things through. She has been instrumental in the establishment of new safety processes for medicines used in radiation oncology, resulting in improved governance. This year Michelle has led the CHARM team to successful implementation in both the Windsor Gardens and Tennyson centres. This project has been two years in the making and has required collaborative work with both site and core service teams to develop new ideas suitable for all centres. To now have CHARM implemented in all of Icon’s cancer centres for prescribing medicines is a significant achievement, one which took a great deal of steadfastness and thinking outside the box. Michelle has also played a significant role in leading the pharmacy response to Lipeg conversion, which had significant benefits for the business and continuity of patient care. Michelle's calm, methodical approach enables her to find innovative solutions to achieve the desired result!

INNOVATE Finding new and better ways of doing what we do

Priya Iyer

Operational Clinical Trials Pharmacist, Icon Pharmacy River City, Australia Priya consistently demonstrates her skills in building relationships and working collaboratively with team members across the Group. Recently, she showed her ability to step up as team leader for Chermside pharmacy to allow the secondment of staff to a time-sensitive Charm project. During her short time in this role, she was able to build rapport with the team, find innovative solutions for a number of challenges that were presented, and also implemented changes to improve the process of healthfund applications at site. Her problem-solving approach to challenges and respectful attitude towards people is commendable. She is a valued colleague and asset to the company.

Samantha Wilson

Production Technician, Compounding Mount Kuring-Gai, Australia In her two years at Slade Health, Samantha has shown extremely high levels of innovation and creativity in all aspects of her role. In addition to being a production technician, Sam is also part of the workplace health and safety (WHS) committee and 5S to which she has made many changes. The most innovative change that Sam has made is the introduction of QR codes to our first-aid kits. This implementation means that technicians simply scan the QR code once they use an item in the kit, and Sam will receive an email stating what consumables have been used. Sam subsequently rolled this out to all of Mt KuringGai’s first-aid kits and is now rolling it out to all sites. The change has involved Sam creating tutorial videos of how to make the QR code, alongside training the entire Mt Kuring-Gai site.

ON-PURPOSE Doing everything with the aim to deliver exceptional healthcare

Aidan Leong

Clinical Research Lead, Bowen Icon Cancer Centre, New Zealand In May 2021 the Waikato District Health Board was heavily impacted by a serious cyber attack and the Bowen Icon Cancer Centre team stepped up to assist patients needing treatment. Aidan played a vital part in ensuring the work flows for both the Bowen team and visiting team of radiation therapists, radiation oncologists, and medical physicists was seamless. This involved coordinating with IT, the visiting team, and Bowen team on top of an already very busy workload over the course of several weeks. Aidan’s efforts to go above and beyond truly turned a challenging situation into a positive one. He is a valued member of the Bowen team and is constantly showing initiative with his ability to think outside of the box and come up with efficient and effective solutions.

Alena Males

Pharmacist-in-Charge, Slade Pharmacy Mayo Private, Australia Despite a challenging year, Alena has worked incredibly hard to ensure the Mayo Private team has continued to thrive. She has developed and grown a Medication Management Plan service, worked to drive imprest costing down and script numbers up, and commenced an Antimicrobial Stewardship program. For a part time Pharmacist-in-Charge (unless she is offering to cover shifts), she is always making sure the hospital is looked after at all times. Not only is she a huge asset to Icon, she is also an asset to the Mayo Private Hospital. Alena has built great relationships with the hospital staff and works closely with them to implement new policies and procedures which have streamlined the process of ordering and supplying medications to patients and wards.

ON-PURPOSE Doing everything with the aim to deliver exceptional healthcare

Beth Cooper

Nurse Manager, Icon Cancer Centre Wahroonga, Australia Beth has been extremely proactive, working above and beyond to ensure the Wahroonga team was safe during the latest New South Wales COVID-19 outbreak. She remained calm and connected, and made sure the team felt relaxed during a very stressful time. She did an impressive job improving many workflow issues within the Wahroonga centre in 2021, mapping out the patient journey to identify key areas of concern and engaging her nurses in solving these issues. The way Beth approached each concern with a solution-focus highlights her great leadership, with her communication style being the critical factor in driving positive change. Beth has improved team morale and refined processes at the centre to ensure the best care possible is delivered to patients.

Coco Wang

Nurse, Icon Cancer Centre Mount Elizabeth, Singapore Coco always works hard and is willing to take on challenges. Not only is she patient and supportive when it comes to patient care, but she also goes above and beyond in everything she does. Coco has exceptional communication skills with doctors, leaders, and fellow team members. She is a dedicated advocate for Icon’s patients and ensures they receive the best care possible. As well as this, Coco strives to keep the Mount Elizabeth centre a positive environment for all. She is flexible and willing to help out at other sites in times of need, and extends her caring approach for patients to her colleagues – even going as far to offer a home visit to re-dress a wound for a team member.

ON-PURPOSE Doing everything with the aim to deliver exceptional healthcare

Emma Byrne

Nurse Manager, Icon Cancer Centre Wesley, Australia Emma has shown outstanding resilience and focus in the lead up to the Australian Council on Healthcare Standards accreditation this year. Her knowledge of the process and her understanding of quality clinical capability led and supported the success of accreditation for the centre. Emma handles a number of issues that arise daily, some more serious than others, but her quality improvement mindset is what sets her apart. She is constantly focusing on how things can be done better and strives to ensure the safest and best care possible is provided to patients. In this year alone she has improved the handover process at Wesley, the identification checking of treatments prior to their administration, and has worked with the infusion pump suppliers to program the pumps to set an alarm for blood transfusion observations. Her leadership and tenacity to see these through is inspiring.

Joel Veide

Production Supervisor, Compounding Mt Kuring-Gai, Australia Joel always brings such a positive attitude to his team and has been amazing in leading them during 2021. He has worked tirelessly with Mt Kuring-Gai’s extractable volumes and his ideas have helped the site be more efficient and reduce wastage. An example of Joel’s excellent work is his management of the 5S Lean system rollout. The system relies on visual cues and is standardised for all team members to reduce waste and optimise productivity. It also ensures everything has a place, which is known by all teams, and is clean, accessible, and sustainable. Joel has been pivotal in ensuring production is in a state of control and has reduced unnecessary effort and time. His outside of the box thinking to bring this to life, as well as his management of expectations for both the early and late oncology teams and time spent delivering advice to other departments on how it should be introduced, was very impressive. Joel’s positive performance management has led to a very strong team capable of taking on any task, and his kindness and dedication does not go unnoticed.

ON-PURPOSE Doing everything with the aim to deliver exceptional healthcare

Katrina Hooper

National Dispensing Manager, Icon Pharmacy River City, Australia In her role as National Dispensing Manager, Katrina is incredibly proactive in maintaining effective communication with the pharmacy division. Following challenges and new changes in a non-Pharmaceutical Benefits Scheme (PBS) implementation, Katrina took it in her stride to write and train people on over 10 documents. She has communicated professionally to all pharmacy teams and has also been training the Icon Cancer Centre site managers to improve the charging and claiming to health funds. Her suggestions included process improvements to maximise patient support with applications for expensive drugs unavailable on the PBS. This communication then led to Katrina organising training education sessions for all pharmacy services teams, which required diligence, tenacity, and patience in reviewing many sites PBS claims and the reconciliation. Katrina remains calm, measured, communicative, and professional in every query she is asked and works to help sites troubleshoot and fix issues.

Kim Dong

Pharmacy Technician, Epic Pharmacy Hollywood, Australia Kim has been a phenomenal support and help during her secondment to the AX project. As the team’s unofficial service desk helper, she never hesitates to step up and solve any IT issues whilst dispensing and delivering imprest at the same time. Kim always responds to urgent calls for help when the team is short staffed or doesn’t know how to solve a problem. She even jumps in to assist when she is not on the roster, and without fail is one of the most pleasant and kind people at Icon. She is an incredibly hard working and reliable technician, who works effectively, efficiently and without complaint.

ON-PURPOSE Doing everything with the aim to deliver exceptional healthcare

Mathew Anastasopoulos

National Logistics Coordinator, Compounding Mount Waverley, Australia Mathew has shown outstanding leadership in his new role as National Logistics Coordinator. Throughout the year he has turned his hand to many significant disruptions to supply including floods, COVID-19 related closures, and the management of Slade's courier fleets and their cross border requirements across the country. In addition, he has identified and implemented significant freight saving opportunities and is able to generate clear concise summaries and communicate these in a very timely manner through to senior management. Mathew has been instrumental in solving logistical problems and finding new efficient ways that have had significant customer impacts. An example of this was the introduction of the Mt Kuring-Gai to Coffs Harbour delivery run performed by Slade Health couriers. This allowed Slade Health to offer the customer a later order time whilst also improving their delivery time. Mathew is always focused, responsive, timely, and a great communicator to ensure everyone is kept in the loop.

Sally Ho

Senior Business Operations Manager, Regional Corporate Office Hong Kong 高級營運經理，ICON 香港總部辦公室

Sally performs an exceptional role in supporting our Hong Kong team members. She’s renowned for the energy she brings and her willingness to be hands on when help is needed. This year Sally has taken on several different roles and responsibilities including stepping in to assist teams in the face of staff shortages. As a pharmacist, she has helped by stepping out of her management position and into a clinical role in pharmacy whenever it was needed. Beyond jumping in to assist in a clinical capacity, Sally has put a lot of time and effort into helping lower the costs of operations which has in turn allowed us to lower the cost to patients. An outstanding result for those who truly need it. Sally 在支援香港團隊成員方面扮演著不可或缺的角色，被公認為團隊的重要資產。她為工作環境注入正能量、凡事親力親為，且樂於助人，深受同事的尊敬和欣賞。今年，在人手短缺的時期，Sally義不容辭地擔當起多個不同角色，承擔多項職責。她更從管理層的職位跳出並擔當臨床職位，為藥房部門提供協助。另外，Sally同樣關心患者所需，投放大量時間和精力研究如何減低營運的成本，從而減輕患者需要負擔的成本。

ON-PURPOSE Doing everything with the aim to deliver exceptional healthcare

Sarah Blinco

Internal Communication Lead, Corporate Office Brisbane, Australia Sarah has done an outstanding job developing Icon’s new internal communication function by evaluating communication gaps and creating broader channels and tools to ensure team members are connected with everything Icon has to offer. Her leadership has seen the establishment of the intranet news feed, divisional Connected e-newsletters, the brand new recognition and benefits platform, ignite!, and strategic communication campaigns that support the entire Icon network. Sarah's positivity and friendliness is infectious, and her supportive and welcoming nature is admired by many. Her ability to understand what the business needs by working with teams and leaders to get messages to team members is incredible and has been noticed by everyone who seeks her counsel. She truly epitomises the Icon values in how she approaches her peers and delivers messages, and her work continues to go from strength to strength.

NURTURE Caring for patients and their families during the most challenging times

Annie Nguyen

Nurse, Icon Cancer Centre Mount Elizabeth, Singapore Annie works with an incredible passion and dedication for her patients, her team, and Icon. Without a moment’s thought, she will drop everything to help those in need and her focus on the care of others is admirable. Annie will always be the first to volunteer to take on any tasks and her work ethic is beyond impressive. She is a great role model to new team members and is a terrific example of what it takes to show true purpose. Her patient care is delivered from the heart and she always does her best to make the patient’s treatment journey as smooth and comfortable as possible. Even after hours or on weekends she will often visit the centre when work needs to be completed or a patient needs assistance. Annie maintains excellent communication with doctors and fellow team members to ensure the patient’s care is seamless and as safe as possible. She also helps her team whenever she can to help them grow in their roles.

Belinda Vo

Radiation Therapist, Icon Cancer Centre Windsor Gardens, Australia Belinda is always going above and beyond to make the patient experience the best it possibly can be. Whether it be remembering a patient’s hobbies or stories about their loved ones, she always makes an incredible effort to connect with each and every one. Belinda is always the first at Windsor Gardens to put her hand up and organise fundraisers or special events. A perfect example was this year’s Biggest Morning Tea fundraiser for the Cancer Council, which she did an outstanding effort of bringing together. There is nothing better than seeing patients have a great time at these events because of her hard work. Belinda makes all patients feel confident in the care they receive and her ability to make them feel at ease is something to be proud of.

NURTURE Caring for patients and their families during the most challenging times

Chye Huey (Maxine) Low

Pharmacist-in-Charge, Slade Pharmacy Brunswick Private Hospital, Australia Maxine radiates a calm and gentle attitude in all she does no matter the stresses of the day. She consistently strives to provide exceptional service to the Brunswick Private Hospital and will always go above and beyond to provide care for her patients. Although only in her role for a few months, she has grown exceptionally and continues to develop her management skills whilst constantly pushing herself out of her comfort zone by asking to handle challenges as they arise. Her hard work, support, and dedication is extremely appreciated by her team.

Danielle Steele

Nurse Unit Manager, Icon Cancer Centre Geelong, Australia Danielle has led her team with impeccable professionalism and continues to build connections through all Icon’s Victorian sites, to ensure patient continuity and care is benchmarked by best practice and clinical governance. She has nurtured her team to succeed and navigate the challenges throughout the COVID-19 pandemic and has worked tirelessly to recruit dedicated nurses and mentor them in living the Icon values. Danielle goes above and beyond to train and support her teams across Victoria and is always available to troubleshoot a problem or lend an ear for a debrief. Since joining Icon in 2020 as a casual nurse, Danielle has been promoted to her current role of Nurse Unit Manager for four Victorian sites which truly is a testament to her hard work and dedication.

NURTURE Caring for patients and their families during the most challenging times

Glenn Sebek

IT Application Support Specialist, Corporate Office Mount Waverley, Australia Glenn has done a phenomenal job this year going above and beyond to support team members across Icon. Just one example of his commitment is a recent project at Slade Pharmacy Richmond. Over a number of weeks, Glenn worked hard to replace all workstations and label printers. As Richmond is an incredibly busy site, he strived to keep disruption minimal. His positive attitude and willingness to work around team members, which meant many early mornings and late nights, provided the entire site with confidence. Glenn always works tirelessly to support teams with any IT issues and looks for new ideas to improve services, processes and offerings for sites.

Heather Hills

Administration Manager, Icon Cancer Centre Windsor Gardens, Australia Heather is an incredible leader to the administration team at Windsor Gardens. She always ensures her team feel valued and respected, as she knows how important the function is to the entire centre. She is honest, approachable, and incredibly supportive to all team members no matter how busy she might be. Along with this, Heather’s nurturing leadership skills have also been extended to doctors this year as she assisted in their transition into the Group from Adelaide Cancer Centre and continues to go the extra mile to help and accommodate their needs. As a leader, Heather has captured not only the ability to run an efficient team but also brings a patient focus to all her work.

NURTURE Caring for patients and their families during the most challenging times

Holly Lay

Production Technician, Compounding Mount Waverley, Australia Over the course of 2021, and the final few months in particular, Holly has been a shining example of living the Icon values. At a moment’s notice she is ready to jump in and help any team member with a wide range of tasks. Most importantly, she has nurtured and welcomed new team members to Mount Waverley with open arms. Holly is an integral part of the team. Some of her incredible work this year includes assisting in the training aspect of the Paperless Project to ensure everyone was up to speed on the new system, as well as establishing herself as a go-to for information and knowledge for new team members. On top of this, she is always ready to answer questions, walk through difficult scenarios, and provide expert advice on the ongoing and immediate needs of the business.

Jordie Spooner

Pharmacist, Epic Pharmacy Brisbane Private, Australia Working within the Day Surgery Unit and dispensary, Jordie is always going above and beyond for his patients at Brisbane Private and his fellow team members. He takes the time to check in with everyone to ensure they are okay and feel appreciated. Jordie also strives to create a great relationship with the hospital ward, so patients receive the best care possible. He is very attentive to his patients and within just two weeks made two very significant clinical interventions which both the doctors and patients were incredibly thankful for. Jordie’s dedication to keeping patients and his team safe is something to be admired.

NURTURE Caring for patients and their families during the most challenging times

Mina Bishara

Key Account Manager, Compounding Mt Kuring-Gai, Australia Mina has been instrumental in several successful tender submissions, such as the St Vincent’s Health public contract and extensions of other critical local health district contracts across New South Wales. He uses his exceptional analytical and organisational skills to develop plans and training, ensuring teams are kept up-to-date and focused on the project at hand. Mina is known for his caring attitude, ensuring all those he meets during the day feel supported. He is timely in his responses to both Icon's operational teams and customers, and his friendly and helpful nature is to be applauded. His knowledge of PBS listings and usage data is impressive. If he doesn’t have an answer, he will be the first to research and present the information as a well-informed resource for customers. Mina’s communication is outstanding and his commitment to timely delivery ensures the highest customer service is possible with the lowest impact to operations.

Nerida Jenkins

Pharmacy Practice Unit Advisor, Pharmacy Services, Australia Nerida’s involvement in a recent Epic Pharmacy project has been instrumental in helping to achieve industry recognition. With COVID-19 disrupting last year’s SHPA national conference, Epic was unable to present an innovative clinical and industry podcast project. Following team member changes to the original project team, Nerida stepped up as lead author and has submitted the work for presentation at the rescheduled conference in 2022. She further edit the abstract so it is relevant to the current healthcare climate and revised conference theme.

Importantly, Nerida has provided exceptional support and care to the pharmacy teams with weekly education sessions alongside the many educational documents she has produced. Her nurturing approach helps everyone stay on track, and she is always happy to assist. She is a fantastic and reliable part of the Icon team.

Team Finalists

Team Finalists Icon Cancer Centre and Icon Specialist Centre Central Building, Hong Kong The Central Building team worked above and beyond during what has been a challenging year. Despite extra responsibilities coming their way due to stretched resources, they continued to take it in their stride and work hard to deliver the best care possible to patients. This involved taking time outside of work hours and on weekends to provide quality and consistent care. They have worked collaboratively and with a positive attitude throughout all of these challenges to make sure the centre’s patients were in good hands. As well as this, they have continued to put forward innovative and resourceful ideas to find ways to resolve any urgent problems that come their way.

Team Finalists Epic Pharmacy Port Macquarie, Australia The Port Macquarie team’s incredible effort and commitment to their hospital and their community was in full display this year. Asked to support the hospital’s public COVID vaccination clinic, the entire team rolled up their sleeves to assist to ensure the vaccine rollout was successful. The team showed Epic resilience with the many challenges thrown at them, including a flood, and with the use of their practical skills and connection and collaboration within their own team and other healthcare professionals in the community they were a vital piece of this successful rollout. This was a major commitment for the team, and they never missed a beat, with their usual high standard of service to patients within the hospital continuing and feedback reflecting the attention to personalised patient care and the efforts to ease patient concerns and support their healthcare experiences uninterrupted.

Team Finalists Enterprise Project Management Office (ePMO), Corporate Office Brisbane, Australia ePMO are the ultimate quiet achievers, working diligently in the background to bring our mission to reality – delivering care closer to home for people who need it. Construction has been an incredibly tough space to work in over the last two years, with restrictions in travel and workforce dynamics challenging our ability to deliver the breadth of Icon’s development portfolio. Despite COVID-19, which has seen a rapidly changing landscape dictated by lockdowns and government protocols, the ePMO team has managed to deliver 15 major construction and refurbishment projects this year, alongside five projects which are about to launch in the next six months. Their commitment to bringing these new developments to fruition and engaging the broader operational business to get the doors open and patients treated is incredible. This year cemented a truly global ePMO team with project managers in both Mainland China and Singapore joining the team to keep projects moving in a very tough environment. Beyond this they have leveraged technology used within the business to enable the commissioning and licensing of facilities where being onsite was simply not possible. Their ability to maintain control of project schedules and think outside the square when the world is in flux, shows their deep capability and commitment to our values - from energy to on-purpose, innovate and connect, and all to ensure at the end we can nurture the patients who need our care. The drive, coordination, and iconic effort from the team has been fundamental in getting things across the line, and the dedication put into projects is beyond compare. Well done on an outstanding year ePMO team!

Team Finalists Icon Cancer Centre Cairns and Icon Cancer Centre Liz Plummer, Australia This year the Cairns team worked tirelessly to get the new private radiation oncology centre up and running, all whilst continuing to support and assist the Liz Plummer team both remotely and on-site. Their commitment to opening the centre was impressive as they tackled all tasks, including those outside of their usual roles, and worked tirelessly with stretched resources to ensure it was a success.

Despite a challenging year involving several COVID-related impacts and difficulties with machines, on top of a continual high workload, the team has displayed flexibility and dedication to looking after their patients. They have also recently passed accreditation which is another demonstration of their terrific work. As well as this, they have made notable improvements to providing culturally safe care to Aboriginal and Torres Strait Islander patients. The success of the Cairns team comes down to the culture and shared team goal of ensuring the best possible care for all patients within the region.

Team Finalists Icon Cancer Centre Novena, Singapore Despite a challenging year with several changes including renovations, team movements, and COVID-related difficulties, the Icon Cancer Centre Novena team has continued to demonstrate resilience and worked hard to manage their day-today site operations efficiently with minimal supervision. All team members have consistently supported each other throughout the year which is indicative of their incredible teamwork. With the expansion of the centre, the team had to move to several temporary sites. This was a significant logistical challenge that required good communication and diligence to overcome obstacles. Despite the complexity, the team stepped up to meet the needs of the patients and doctors, ensuring patient care was not compromised. Beyond this, the Novena team has also readily supported the Mt Alvernia site during busy periods without a second thought.

Team Finalists Icon Pharmacy Southport, Australia The Icon Pharmacy Southport team has done an extraordinary job this year to improve medication safety and clinical outcomes for patients. This has involved connecting with nursing teams to create cooperative processes that ensure all blood test results are reviewed before treatments and clinical reviews are actioned when indicated. The hard work delivered by the Southport team has created a connection between the pharmacy and nursing teams, which shows how both can work together to achieve the best clinical outcomes for patients. This project has seen the entire centre working together towards a common goal of providing the best care possible for Icon’s patients. On top of implementing improvements, the team is always willing to help and has continued to provide a tremendous service and demonstrate great teamwork within their own team and the wider centre.

Team Finalists NSW New Site Recruitment, Icon Cancer Centre, Australia Over a three-month period, the New South Wales new site recruitment team met with and interviewed more than 50 candidates for cancer centres including Concord, Maitland, and Norwest. Rather than doing so individually, team members leveraged each other’s strengths and perspectives to meet and prioritise each candidate. This ensured those successful were the perfect cultural, functional and operational fit. This was a highly labour-intensive process conducted as efficiently and professionally as possible, and is also an extraordinary effort and one the team should be very proud of. Each member of this team dedicated their time and energy to assembling and ensuring the new New South Wales Icon teams are set up for success in their critical roles to support both doctors and patients.

Team Finalists Paperless Project, Compounding Division, Australia The team behind the Paperless Project has worked tirelessly over 15 months to bring to life a milestone that delivered significant environmental, quality, and financial benefits to Slade Health and Icon. The project involved every discipline of Slade Health operations and impacted the way the entire workforce operated on a daily basis. Some of the work the team conducted included a major software development and update of Slade AXIS production software, a redesign of software and equipment, facility upgrades, an IT installation and development of training materials. Across all three sites, 350 compounding team members were retrained over a six-week period in a control room. Overall, the Paperless Project team has demonstrated dedication and resilience to this significant milestone.

Service Milestones 25 years Clare Byrne

Pharmacist (Projects), Pharmacy Services

Heather Rose

Medical Typing, HIM & Patients Accounts

Marisa Coles

Pharmacist, Epic Pharmacy Murdoch

Service Milestones 20 years David Chadwick

Site Quality Manager, Slade Health Mt Waverley

Eric Ko

Pharmacist, Epic Pharmacy St Andrew’s Brisbane

Glenn Munari

GMP Systems Specialist, Slade Health Mt Waverley

Renee McMullen

Infection Control Coordinator, Strategic Investment & Clinical Care

Sandra Moran

Pharmacist, Epic Pharmacy Brisbane Private

Zehava Rubinstein

Quality & Compliance Pharmacist, Slade Pharmacy Services

Kerrie Love

Operations Manager, Slade Health Mount Waverley

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