Table of Figures

Figure 1. Figure 2. Figure 3. Figure 4. Figure 5. Figure 6. Figure 7. Figure 8. Figure 9. Figure 10. Figure 11. Figure 12. Figure 13. Figure 14. Figure 15. Figure 16. Figure 17. Figure 18. Figure 19. Author profile Chairs Patient Wait Times Impact on patient frustrations GP Waiting Room Booking Process Loading Icons Loading Bar Spinning Ball of Death Operational Transparency Domino’s Tracker Uber Eats Progress Tracker TESSEI workers TESSEI Summer Uniforms Current Patient Journey New Patient Journey Confirmation Text Delay Warning Text Waiting Room Delay Screen Pg. 2 Pg. 7 Pg. 9 Pg. 11 Pg. 13 Pg. 13 Pg. 17 Pg. 18 Pg. 19 Pg. 20 Pg. 22 Pg. 23 Pg. 24 Pg. 26 Pg. 32 Pg. 34 Pg. 36 Pg. 37 Pg. 38