Table of Figures Figure 1. Author profile Pg. 2 Figure 2. Chairs Pg. 7 Figure 3. Patient Wait Times Pg. 9 Figure 4.
Impact on patient frustrations
Pg. 11
Figure 5. GP Waiting Room Pg. 13 Figure 6. Booking Process Pg. 13 Figure 7. Loading Icons Pg. 17 Figure 8. Loading Bar Pg. 18 Figure 9.
Spinning Ball of Death
Pg. 19
Figure 10. Operational Transparency Pg. 20 Figure 11. Domino’s Tracker Pg. 22 Figure 12.
Uber Eats Progress Tracker
Pg. 23
Figure 13. TESSEI workers Pg. 24 Figure 14.
TESSEI Summer Uniforms
Pg. 26
Figure 15.
Current Patient Journey
Pg. 32
Figure 16.
New Patient Journey
Pg. 34
Figure 17. Confirmation Text Pg. 36 Figure 18. Delay Warning Text Pg. 37 Figure 19.
Waiting Room Delay Screen
Pg. 38
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