Property & Rental Information

Welcome to the beginning of your unforgettable holiday in the Algarve!

Ideal Homes Rentals manages this property and is here for you throughout your stay. Our team is made up of dedicated professionals who are on hand to assist in any way we can by offering a tailor-made service.

No matter how big or small, we’ve got you covered, ensuring you get to kick back and relax on your well-deserved break.

You’ll have been appointed a holiday representative and will have their contact information, but just in case, we’ve placed these details on the inside of the front cover. We’ll never disturb you during your stay unnecessarily, so if you have any questions or queries, feel free to contact your representative.

You’ll be pleased to know there are an abundance of adventures and exciting things for you to do across this beautiful region. So, to get you started, we’ve collated some of them into this brochure, giving you a unique insight into how to make the most of your stay.

The following pages include some of the top locations you’ll be able to explore, depending on the time of year. Discover which beaches are a must-visit, where you can dabble in some watersports, take the kids for a day out or even enjoy some retail therapy.

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Property Rental Information

RENTALS MANAGEMENT

Ideal Homes Rentals Head Office: Urb Vila Sol, Lote E, Lojas 1,2 & 3 8125-307, Quarteira Call: +351 289 513 434

Lagos Office: Rua dos Celeiros Bloco 1, Loja 1 8600-726, Lagos Call: +351 282 788 008

UK freephone number: +44 800 133 7644 Email address: info@idealhomesrentals.com

CUSTOMER SERVICES

Ideal Homes manage this property. We appreciate the importance of the quality of the support and services and how this can affect our clients’ experience. Your holidays are our speciality and we aim to offer a tailor-made service that is part of the package when you book a property with us.

Our team is made up of dedicated professionals, and we are proud to make each client feel welcome. From the moment you enquire about a property until you are back home reminiscing on a great holiday experience, your every need will be catered for.

We will never disturb you during your stay unnecessarily; however, you will be appointed with a holiday representative who is available and happy to advise you about any issues that may arise. Do not hesitate to get in touch if you have any questions or problems.

CHECKING-IN/CHECKING-OUT

Standard hours: Check-in: 4pm – 8pm Check-out: 8am – 10am

Your representative will contact you before your arrival to arrange the collection and return of the keys to the property. different arrangements may be made. The property has a key box installed, located near the entrance and the code will be given to you if required. For more details, please contact your representative.

INTERNET

Wireless internet is provided throughout the property. Please use the login details provided in the insert on the front cover.

ESSENTIALS

All our properties will have essential items ready on your arrival, including toilet paper, towels and rubbish bags. Some properties also offer a free complimentary welcome pack that may include coffee, tea, sugar, wine and dishwashing tablets.

Your representative can also arrange for a more complete Welcome Pack to ensure you have some basics for late arrivals or breakfast on the following day. Please enquire for more details.

CLEANING

All our properties are self-catering. If you are staying for 11 nights or more, you will have a complimentary mid-week clean, including a changeover of linen and towels. If you want to know the cleaning date, ask your representative.

We can offer extra cleaning services during your stay – subject to availability. Please enquire with your representative for details and cost.

SMOKING

Smoking is not permitted anywhere inside the property.

ELECTRICITY

If too many electric items are in use at the same time it can trip the fuse box. If this happens, open the cover of the fuse box located next to the front door, and ensure all switches are up.

responsible for the disposal of all rubbish during your stay. There are large rubbish bins on the road for communal use. Usually, these are large plastic wheelie bins or round metal containers, half-buried in the ground, with a black plastic cover. You may also use recycling facilities, where available, which are usually next to the rubbish bins, separating glass, plastic and cardboard.

BATHROOMS

Please use the bins provided and do not flush anything, such as sanitary products and diapers, down the toilet.

DAMAGE DEPOSITS

A damage deposit will be required for your stay in the property. Depending on how you made your booking, your representative may give you instructions to pay it by Bank Transfer. If you booked through Owners Direct, Holiday Lettings or AirBnb it will be charged or held automatically when you make the payment for your stay.

The damage deposit will be refunded into your bank account within seven business days after your departure, following a satisfactory inspection of the property. If any damages are found, you will be notified.

Please let us know if anything gets broken, damaged or worn out. It is understandable that accidents can happen and items suffer from wear and tear. If you tell us, we can fix or replace things as soon as possible so that future guests are not inconvenienced.

Please let us know if you come across anything that appears to be damaged or has visible signs of wear and tear so we can replace. In addition to this, we do understand accidents can happen so should anything occur during your stay, please advise us so we can fix it and not inconvenience future guests.

OTHER ISSUES

If any problem arises, please contact your representative from Ideal Homes as soon as possible. Prompt notification will usually enable issues to be resolved straight away.

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Property Rental Information

AIR-CONDITIONING

Available during the summer months, the AC will be pre-configured to cool. To turn on, there are controllers on the wall, by Siemens, press the power button and adjust the temperature and fan to your liking. Each room has its own controller and can be adjusted individually.

HEATING

Available during the winter months, the heating will be pre-configured in ordefr to use the underfloor heating. To turn on, there are controllers on the wall, by Uponor, press the power button and adjust the temperature to your liking. Please note the AC system does not produce heat, you will only be able to turnon the when the system is in heating mode.

BBQ

Your apartment may have a BBQ, if you use it, please ensure you clean it. An extra fee will be deducted from your damage deposit if it is not cleaned.

RECYCLING SYSTEM

In Portugal the recycling system is slightly different.

We have four categories of rubbish/trash; • Plastic/Tin/Metals (Yellow) • Glass (Green) • Cardboard/Paper (Blue) • Non-recyclable (Brown)

The bins are found on Eco-Islands. The EcoIsland are big platforms on the ground with five or six metal cylinder shaped bins. They contain two or three brown bins, one yellow, one green and one blue. Eco-Islands are placed all over the cities.

The closest one to ADEGA is to the left of the reception on the ground floor. (With your back to reception, walk to your left and around the side of the building to the car park area. Walk to the end of the carpark and turn right. The eco-island is right there)

Alternatively, there is also big brown bins that are colour coded according to the recycling system, located in the dirt carpark to the right of ADEGA (if you have your back to reception doors)