h Magazine - The Hotel School Sydney by IDEATOACTION Pty Limited

THE HOTEL SCHOOL SYDNEY MAGAZINE issue one autumn 2010

launch issue

Don’t let corporate tie you down The FBi are here. Are you listening? Your 2010 mentors Social pages Location Location Location Past present + future Nicola Firth on Alumni Let’s go mojito 1

MULPHA Mulpha Australia acquires, develops and manages premium property and lifestyle investments including resorts, develops hotels, a and hotelmanages school and residential and commercial Mulpha Australia acquires, premium property and lifestyle developments. Mulpha is a generous supporter of medical research, children’s charities, investments including resorts, hotels, a hotel school and residential and commercial Great Barrier Reef scientific projects, the arts and education. developments. Mulpha is a generous supporter of medical research, children’s charities, Great Barrier Reef scientific projects, the arts and education. www.mulpha.com.au www.mulpha.com.au Mulpha Australia assets include: Mulpha Australia’s primary assets and investments include:

AUSTRALIAN LEADERSHIP RETREAT – ACKNOWLEDGEMENTS the hotel school sydney autumn 2010

from the editor Welcome to h h is a newly created magazine about The Hotel School Sydney student. It will showcase current and past student stories, where they are now, our involvement in the community, our industry friends, trends as we see them, social pages and much more. With our new teaching and learning centre on Phillip Street a hub of activity, we feel it a necessity to let our students speak for themselves. Don’t you? Something I have observed whilst being at The Hotel School Sydney is the sense of ownership and commitment every student possesses. We are all aware that it’s not just about the aesthetics of a university but the camaraderie, communication, genuine care and loyalty that makes The Hotel School Sydney clearly unique. The Hotel School Sydney student does not leave here with just a degree, he or she leave behind a legacy and a benchmark for future students to aim high, achieve high and be successful in whatever endeavours they undertake. The trends in hospitality come and go, as do our students. The Hotel School Sydney prides itself on many of its core values; however

it remains our highest priority that our students always come first. In saying this we hope we capture your overall university experience throughout h and I will be seeking your advice and involvement for our future issues. Look forward to seeing you in the social pages.

laurence luxford editor

h magazine

“In the long run, we shape our lives, and we shape ourselves. The process never ends until we die. And the choices we make are ultimately our own responsibility.” eleanor roosevelt

contents

THE HOTEL SCHOOL SYDNEY MAGAZINE launch issue autumn 2010

From the editor

From the director

Location location location

Fifteen:fifteen with Amy Howells

HSS fact file

Internship

Internship with Alexandra Howell at Sheraton on the Park

Internship organisations for 2009 + 2010

Bimbadgen wine trip

How to make a mojito

Cover story Don’t let the corporate tie you down

Live the life

Professional development workshop

The Hotel School Sydney joins the FBi

2010 student mentors

Alumni

O-week

Did you make the social pages?

Mexican fiesta

jodie green year hometown workplace

3 Rous Mill NSW Sheraton on the Park Food & Beverage Attendant

With her commitment as President of the Student Representative Council (SRC), 2010 mentor, FBi radio announcer, appearing in The Hotel School Sydney promotional DVD, working and also studying, what can’t Jodie Green do? Read more about Jodie in our Spring Issue Two 2010. jodie green

the hotel school sydney autumn 2010

features

10 16 32

future 2010 graduate, Amy Howells answers 15 questions in 15 minutes with Laurence Luxford

present Alexandra Howell reveals all there is to know about internship at Sheraton on the Park

past Discover what Patrick McCartney has been doing since graduating in 1989

students in adjacent royal botanic gardens

amy howells

design Shelley Wales Level 2, 348 Kent St Sydney 2000 t 61-2 8297 8000 e swales@ideatoaction.com.au www.ideatoaction.com.au

disclaimer

photography Josh Hill m 0421 077 079 e josh@joshhillphotography.com www.joshhillphotography.com

advertising Laurence Luxford t 61-2 9240 1280 e laurence.luxford@scu.edu.au

phillip street entrance

All material published in h magazine is copyrighted and no part of this publication may be reproduced without written permission of the editor. All photography in this publication, unless stated otherwise, is the work and property of The Hotel School Sydney.

the hotel school sydney autumn 2010

from the director Firstly, on behalf of all of the team at The Hotel School Sydney, I would like to take this opportunity to welcome you to an exciting new project for The Hotel School Sydney, h magazine. A magazine that highlights achievements of past, present and future students. Our enrolments in 2010 have been very strong, despite the prolonged GFC and I would personally like to congratulate our 160 new first year students who were chosen from a pool of over 400 applicants. Unlike many companies in 2009, our owners, Mulpha Australia and Southern Cross University, remained committed to The Hotel School Sydney and invested capital in our new teaching and learning campus in Phillip Street. I am sure you will agree the finished product has become a great strategic new home for our students, past, present and future. We conducted our annual barometer survey in March and I will share those results with you in June. If you have further suggestions for improvements - the new building and facilities, your learning and our teaching, please let me know using one of our ‘bright ideas’ forms.

In talking with some industry colleagues around town it seems we are emerging from the GFC. 2009 meant most hotels had to focus on minimising operating costs [employees, utilities and purchasing]. In early 2010 most hotels are showing signs of recovery in terms of improved sentiment, business levels and positive indicators for emerging new business deals. Rate integrity remains a problem; a lesson it seems that has never been learned. All my industry contacts have remarked that 2010 will be better than 2009 - which is good for The Hotel School Sydney in regard to part-time work, internships and opportunities for graduates.

peter lewis director the hotel school sydney

location location location

OU R

BR IDG

SYDNEY OPERA HOUSE

MACQUARIE ST

THE ROCKS

GEORGE ST

CIRCULAR QUAY

CAHILL EXPRESSWAY

PHILLIP ST

GOVERNMENT HOUSE YOUNG ST

BRIDGE

MACQUARIE ST

PITT ST

LOFTUS ST

ALFRED ST

GROSVENOR ST

GEORGE ST

ST YORK

ROYAL BOTANIC GARDENS

HUNTER ST

ELIZABETH ST

MARTIN PLACE

HYDE PARK

top left entrance to 60 phillip street top right the drawing room + bar left location map highlighting proximity to Sydney’s major tourist attractions MIDDLE Lecture with eric clubb in the dining room right tutorial with lecturer nicola firth next page students on the steps of macquarie street head office

the hotel school sydney autumn 2010

60 phillip street The Hotel School Sydney delivers a Bachelor of Business in Hotel Management and is a unique partnership between Southern Cross University and Mulpha Australia’s hotel portfolio - InterContinental Sydney, Hayman Great Barrier Reef, Sanctuary Cove, Hyatt Regency Sanctuary Cove, Hilton Melbourne Airport and Bimbadgen Estate Wines. The Hotel School Sydney Campus occupies the former home of the ‘University and Schools Club’ at 60 Phillip Street, Sydney.

“... promote literacy, artistic and scientific research, and to promote social interaction and good fellowship...” first objectives of the university & Schools club

This facility was until recently the home of ‘The University and Schools Club’ formed in 1905 by graduates of Sydney University, where gentlemen who were graduates from any university could gather and share common interests. The Club’s first objectives were: “...to promote literary, artistic and scientific research, and to promote social interaction and good fellowship among university men”. We will, in our own unique way, continue that tradition and of course, include ladies.

equipment; a new computer lab and reference library/study area; a fully functional bar/ lounge area for your everyday use [and occasional SRC function]; together with a boardroom/tutor room/private dining room for food and beverage training. The Macquarie Street Head Office remains for central admissions, administration and marketing. It will also become ‘Head Office’ for The Hotel School Gold Coast [2012]. The Southern Cross University Chancellor, the Hon. John Dowd QC AO, has also relocated to the Phillip Street Campus, occupying the former ‘Reading Room’ next to the entrance foyer. Other fine establishments which call Phillip Street home are Chifley Tower, Supreme Court of New South Wales, Sydney Law School, Deutsche Bank Place, headquarters for Reserve Bank of Australia, Aurora Place and InterContinental Sydney to name a few

We have extensively improved the building whilst maintaining its historic integrity. It has been completely re-wired to accommodate state-of-the-art lighting and wireless technology appropriate for a teaching and learning environment. We have 3 dedicated lecture rooms with the latest audio visual

Amy Howells graduates

April 2010 position

I-Grad company

amy howells

name

InterContinental Hotels Group

the hotel school sydney autumn 2010

Fifteen:Fifteen 1. Where did you grow up? I was born in Manly and moved around Sydney’s Northern Beaches until I was 15. My family moved to the Gold Coast where I finished high school. I love the Northern Beaches. It is my favourite place. Although the culture and people on the Gold Coast is amazing. 2. How would a close friend describe your personality? I hope they would say I’m determined and friendly. I’m ambitious and often told my maturity doesn’t match my age but I like to have a joke and a good chat. 3. With work life balance what do you do in your down time? I love a barbeque with close friends and the beach. It’s important to take time out for friends and family especially when assessments occupy most of your time. I love a good book too. Biographies are my favourite. 4. What year did you start at The Hotel School Sydney? In 2007 straight after finishing high school. 5. Why study at The Hotel School Sydney? I grew up in the hospitality business and completed a certificate III in Tourism Operations in Year 12. I worked one school day a week in front office of a resort. Soon I started working weekends. This encouraged me to continue my education in hospitality and tourism. I moved back to Sydney and looked at ICMS, Blue Mountains and Billy Blue. None appealed to me as much as The Hotel School Sydney. None compared with the small class sizes, lecturer experience, curriculum and relationship with InterContinental Sydney and other major hotel groups offered by The Hotel School Sydney.

6. How was your experience at The Hotel School Sydney? Any highlights? I loved it. I loved boasting to friends at other unis that my lecturers knew my name. I enjoyed the classes and interaction between lecturers and students. We were a small year so we all knew each other and became good friends. In my first couple of weeks of uni, students were invited to promote Earth Hour at Circular Quay. That was fun and of course ‘A Night Back to Childhood’ was one of my biggest highlights. The end of uni party was pretty awesome too. 7. Ok, what frustrated you at university? Working hard on an assessment and not getting the best mark! Hard work means success! 8. How was your internship at The Byron on Byron? The best. I’m so happy I actively sought out this position. I strongly suggest everyone to do their internship in a new place, away from home, get out of your comfort zone and try something new. I worked in Conference Sales and as Assistant to the Marketing Manager. Who wouldn’t want 6 months at one of Australia’s most beautiful destinations? 9. You were a mentor for Year One students in 2009. How was that experience? Has it changed you in anyway? Being a mentor was a great experience and a great way to connect with new students. Mentoring also enhanced my communication

skills and knowledge gained over the years completing my degree. Being a mentor made me aware again of what it’s like to start something new. It made me value the role of a mentor and being that lifeline for the new students. 10. Who has been a positive role model or mentor? My fiancé is a constant support. He encourages, keeps me focused and reminds me hard work will pay off. It’s important to have people to keep you on track. I always looked to lecturers at uni for inspiration and guidance as well. They’ve had pretty successful careers. 11. What is I-Grad? How did it eventuate? What outcomes do you envision? I-Grad is a management program within the InterContinental Hotels Group (IHG) that enables those accepted to work in all hotel departments. After the 12-month program it is expected to be fast-tracked into a management position. For me, a hospitality management program was the next logical step in my career. I looked at many major hotel group programs but the culture and brands of IHG made it an easy choice. I applied for I-Grad towards the end of Semester One in Year 3. It was a long process with screening, interviewing, an assessment centre and finally the congratulations. 12. In 2009 you hosted a charity event as part of your Event Management course. Tell us about the experience?

‘A Night Back to Childhood’ was the event in support of the Starlight Children’s Foundation. The theme was fun and casual with games and dancing. We worked hard on our marketing skills to fill the room for a 3-course dinner. Planning a charity event as a part of the event management unit in Year 3 was a fantastic experience. 13. Any short term goals? I can’t look at the word goal without thinking of SMART. Short term, I’m improving my supervisory skills. My manager is mentoring and training me to move into a supervisor role next month. We’ll see how I go. 14. Where in 5 years? Ultimately in 10 years I would like to be General Manager of a hotel or at least close to becoming one. In 5 years, I would like to be in a managerial role within IHG, preferably Rooms Division Manager. Although I am currently working towards Conferencing and Events so we’ll have to wait and see where that takes me. 15. Any advice to those interested in pursuing a career in hospitality? If your heart’s in it, there’s nothing to stop you. Find the avenue of hospitality that grabs your attention and work hard to get there. It’s not for the faint hearted. There’s long hours and weekend work but the reward of working with people that make you smile every day is worth it! There are many positions and many places to go. I would say try it and see if it’s for you

15:15

There are

86,400 seconds in a day

There are about 540,000 words in the English language and growing

Women blink nearly twice as much as men The human heart beats over 100,000 times a day

Kissing helps prevent tooth decay Coco Chanel started the suntan trend in 1923 when she got accidentally burnt on a holiday cruise

Red wine Barbie’s will spoil if full name is exposed to light; Barbie Millicent hence tinted Roberts bottles Music can help The word “Checkmate” in chess comes from the Persian phrase “Shah Mat,” which means “the king (shah) is dead (mat)”

the hotel school sydney autumn 2010

reduce chronic pain by more than 20% and can alleviate depression by up to 25% It takes a tonne of water to make a pound of refined sugar

333

A goldfish has a memory span of about 3 seconds

toilet paper squares on a toilet paper roll

FILE

There are

HSS

Blueberry juice boosts memory

80%

water

Adding a drop of olive oil and lemon juice to an ice cube then running it over your face gives you better results than some expensive skin care products

The human brain is

Caffeine is on the International Olympic Committee list of prohibited substances

Just about 3 people are born every second, and about 1.3333 people die every second. The result is about a 2 2/3 net increase of people every second. Almost 10 people more live on this Earth now than before you finished reading this

Coca-Cola was originally green

Diet Coke was only invented in 1982 Less than 3% of Nestlé’s sales are chocolate

Great Jobs are Better when Shared Situated on the tree lined oasis of Hyde Park in the heart of Sydney, Sheraton on the Park is a multi-award winning hotel that invites you to connect and explore the exciting employment opportunities that await.

Because you don't just work here, You Belong

the hotel school sydney autumn 2010

Apply online at www.sheraton.jobs

internship

It is acknowledged by graduates, staff and employers that Work Integrated Learning Internship is a vital component of a student’s education and career. There are many benefits to be gained from completing an internship. Manager - Work Integrated Learning, Vashti Stival, gives us an insight into WIL. What is Work Integrated Learning?

+ exposure to current industry recruitment practices

Work Integrated Learning (WIL) is the term given to a university program that integrates learning with its application in the workplace. + Internship is a period of observing, learning and practicing in a business environment. Students are given the opportunity to integrate theory + with the practice and responsibility of the workforce. When do students do their internship?

Internship is offered each semester of the academic calendar and commences in July or January. They must complete a minimum of 6 months continuous employment with one organisation, in Australia or overseas. What types of roles do students undertake for their internship?

Roles vary each semester, and can include any operational role within the tourism and hospitality industry. Employers include hotels, resorts, bars, restaurants, catering services, clubs and casinos, so there are many types of roles available. Roles typically include food & beverage attendant, room attendant (housekeeping), porter, front office (in any position including night positions) and any front line roles. What are the main benefits to students completing an internship?

Internship is a wonderful opportunity for students to learn more about their chosen career field. I see the main benefits as:

developing a greater awareness of employer/industry expectations gaining valuable ‘hands-on’ skills and experience

+ the opportunity to determine their suitability to the industry + starting to build a network of contacts within the industry + the opportunity to ‘wow’ an employer, resulting in ongoing employment, career development and promotional opportunities

“...learn valuable industry skills to kick-start your career.” vashti stival manager work integrated learning

top left daniel despotoski, year 2 student, employed by intercontinental sydney, shows year 1 student Elise bailey the art of cocktail design top right vashti stival manager - work integrated learning

internship

hyatt regency sanctuary cove one of our 2010 internship organisations

Do students also have to complete assessments whilst on internship?

Yes! Internship is equivalent to one semester of university study. In addition to completing practical industry experience, students must also meet all on-the-job and written academic assessment requirements. Do students receive job skills preparation?

Yes, a core unit of study, Professional Development for the Workplace focuses on the skills necessary to secure and maintain employment. Included is goal setting, job search skills, résumé writing, interview skills, insights into organisations’ behaviour and practical approaches for dealing with common workplace issues. What are employers looking for in an intern?

Students who are keen to learn, gain as much experience as possible and are prepared to work within any area. They are also looking for students who are well groomed, good communicators, display a passion for working in the industry, are able to use initiative and work in a team, enjoy interaction with others and are familiar with the nature of the hospitality industry. And finally, what advice would you give to students looking to undertake internship?

Internship is a fantastic opportunity for students to get their ‘foot in the door’, and see what the industry is all about. They will suggest students demonstrate a willingness to gain experience in any role and in any organisation. After 6 months, they will have learnt valuable skills and experience to kick-start their career.

the hotel school sydney autumn 2010

Sheraton on the Park above

is one of a number of organisations participating in The Hotel School Sydney’s Work Integrated Learning Internship Program. Located on Elizabeth Street, overlooking Sydney’s Hyde Park, the hotel has 557 guest rooms and suites. Facilities include Botanica Brasserie, Gallery Tea Lounge, Conservatory Bar, 24-hour reception, Concierge service, Business services, Valet laundry service, 24-hour room service, health club, pool, 18 meeting rooms and Executive Club Lounge.

sheraton on the park Can you give an overview of Guest Services and what you do? “We are the main point of contact and communication for the hotel. Our responsibilities are broad, varied and may include answering all external and internal telephone calls, attending to enquiries, receiving and distributing faxes and emails to guests and other departments, making restaurant reservations and performing wake up calls.” When asked why she chose to complete her Internship at Sheraton on the Park, Alexandra explained its reputation was a key reason. The hotel is well known and regarded as a leading hotel amongst guests and industry. “I also chose Sheraton on the Park because of its design and elegance. It’s a beautiful property. From the moment you enter the hotel, you immediately feel a sense of warmth, from welcoming staff and the overall ambience.” Alexandra confessed working in the hospitality industry is challenging. “You definitely need to have certain skills and personal attributes to be successful in this role. Alexandra went on to explain that, as the voice of the hotel she has to create a positive first impression to all callers. You must be polite, patient, a good listener, factual and have the ability to solve problems before they arise. You must genuinely care about others and want to help them.”

“ Thank you for calling Sheraton on the Park, this is Alexandra, how may I direct your call?” This is the friendly greeting you’ll receive over the telephone from 18-year-old Alexandra Howell above , who is currently completing her 6-month internship as a Guest Service Agent at Sydney’s 5-star Sheraton on the Park hotel.

Work Integrated Learning Manager, Vashti Stival, recently caught up with Alexandra to obtain some insight into her internship so far. Read what she has to say.

When asked about the importance of enjoying her job and having a passion for hospitality she replied that, “Hospitality is an art, you must have the passion to work in the industry and the ability to handle a fast paced environment”. What do you like most about your job? “I enjoy talking to and assisting guests. It’s great talking to somebody new everyday and hearing about their day or listening to their questions, working with fellow staff members and being part of the Guest Services team.” Alexandra finds excitement with high profile and important political figures as hotel guests. “It’s interesting to hear their requests, to see them pass by and sometimes meet them. On a daily basis I meet a lot of new people, both guests and staff members”. Where would we find you on your day off? With family and friends at the beach or going out to lunch. And finally, you never leave home without? My mobile phone. I love to stay connected with people

2009/2010 internship organisations 18

Bondi Hotel

Oaks Maestri Towers

BP International

Outback Steakhouse Restaurant

Brasserie Bread

Pacific Bay Resort

Castle Hill RSL

Park Hyatt Sydney

Citigate Sebel

Penrith Panthers

Crowne Plaza Coogee Beach

Pullman at Sydney Olympic Park

Crowne Plaza Hunter Valley

Quay West

Crowne Plaza Parramatta

Quay West Magenta Shores

David Jones Max Brenner

Radisson Plaza Sydney

Eastbank

Ravesi’s Bondi Beach

Four Points by Sheraton

Rydges Bell

Four Seasons Hotel Sydney

Rydges Campbelltown

Four Seasons Whistler

Rydges World Square

Fraser Suites Sydney

Saltwater Quality Seafood

Hayman

Seasons Apartments Southern Cross

Hilton Brisbane Hilton Sydney Holiday Inn Sydney Airport Hotel Ibis Hilton Melbourne Airport Hyatt Regency Sanctuary Cove InterContinental London Park Lane

Sebel Parramatta Sebel Pier One Sydney Sebel Surry Hills Shangri-La Hotel Sydney Sheraton Hanoi Hotel Sheraton Mirage Port Douglas Sheraton on the Park

InterContinental Melbourne The Rialto

Sheraton Seoul W Hotel

InterContinental Sydney

Star City

Jupiters Hotel & Casino

Sydney Harbour Marriott

Lake Louise Inn

Tantalus Lodge

Menzies Hotel

The Helena May

Merivale Nation Park Pty Ltd - O’Reillys

The York Suites & Residence by Swiss-Bel Hotel

North Sydney Harbourview Hotel

TOGA Hospitality

Novotel Darling Harbour

Voyages Hotels & Resorts Ayers Rock

Oaks Goldsbrough Apartments

the hotel school sydney autumn 2010

Sofitel Sydney Wentworth

bimbadgen wine trip The Hotel School Year 1 students attend a one day trip to Mulpha Australia’s winery in the Hunter Valley as part of their Food and Beverage training. The day starts with a tour of the winery. Students discover the intricacies of the wine making process from the grape to the glass. Time in the tasting room with Wine Educator and Writer, Ian Bailey, allows the students to learn the subtleties of palate training and wine tasting. Lunch follows at Bimbadgen Estate Wines’ award-winning restaurant Esca Bimbadgen, where wines are matched to each course.

w? did you kno e made from green or red grapes.

nb White wine ca m leaving the ine comes fro w d re in r u er you have The colo ice. The long ju e th h it w ct make skin in conta the colour. To er p ee d e th ct conta removed juice to skin pes the skin is ra g d re m o fr a white wine the grapes. after crushing

dry before sweet when tasting?

why?

move to sweet. When tasting wine we start with dry wine and rt and them Just as you don’t tend to start a meal with desse t wine and move to savoury dishes you don’t start with a swee and if you try move to a dry.The sweet wine will coat the tongue ic. tasting a dry wine afterwards it will just taste acid

For more information on Bimbadgen Estate Wines go to www.bimbadgen.com.au

cocktails

mojito moe.hee.toe pronounced

the hotel school sydney autumn 2010

a classic 1940’s Cuban cocktail In the late 1940’s this drink burst onto the international scene when it was ‘discovered’ by Ernest Hemmingway at Cuba’s La Bodeguita del Medio bar. The classic mojito is made from limes, mint, sugar, rum and soda. A great cocktail for hot summer days. Mint provides a cooling sensation on the tongue making it an exceptionally refreshing drink. The rum gives the drink a little kick and balances the drink. Lime provides the thirst quenching sourness that many people enjoy. Since the Mojito has gained more popularity, people have been creating variations.

try our raspberry mojito This recipe takes the classic mojito and livens it up with the addition of fresh raspberries ingredients 60mls white rum 4 lime wedges 6 mint leaves 6 fresh raspberries 20mls sugar syrup Ginger beer or soda water method Add mint, raspberries, sugar and lime wedges to the glass cone of the shaker and muddle Add rum and top with ice Put metal part of the shaker over the glass to form a seal and shake Pour contents into a high ball Top up with soda water or ginger beer Garnish with mint leaf try these other variations Add fresh fruit or puree to the classic recipe. Try mango, pomegranate, apple, lychee or watermelon notes Muddling is smashing ingredients together with a stick Slapping mint in the palm of your hand before adding to the shaker releases the mint flavour To make sugar syrup combine equal parts of sugar and water, bring to the boil, cool and refrigerate

cover story

name

James Braude year

3 hometown

Taree workplace

InterContinental Sydney

above James Braude, year 3 student shows just how fresh + crisp the corporate look is. Tie or no tie, the tailored look still defines + sets the standards.

the hotel school sydney autumn 2010

Don’t let corporate tie you down Australia’s corporate look comes and goes with every fashion season. And it is not difficult to see how keeping up with the trend or setting the trend can become more of a fashion faux pas than fashion statement. We are not all experts at dressing and it can be said that dressing down can be much easier than dressing up. It is not necessarily about what you are wearing but how you are wearing it that really matters. Take wearing ties, traditionally worn as a sign of uniform and identification dating back to the late 1600s. Over time, the tie has gradually become a token of fashion. Ties are versatile! You can wear one for a formal occasion, a wedding, special event, business, work or social.

The Hotel School Sydney prides itself in projecting a fresh new look. With its 60 Phillip Street campus address, it is no wonder our students blend perfectly with its corporate neighbours. Students adhere to our corporate standards. Individual, independent, strong, opinionated and career-goal focused. The Hotel School Sydney does not dress you but it certainly provides you with the right examples and choices to enhance your career opportunities

We all know ties can make or break an interview. It is, remember, all about presentation. Corporate Sydney has certainly changed over the last decade. We now see a return to the tailored tieless look for men. For women, dresses have become longer, with a focus on subtle accessories and the occasional bling! Print media and television have definitely influenced Generation Y on how to dress. Keep with tradition and add a crisp edge to it. You will manage to pull off something now!

live the life Day one Morning tea is served whilst attendees and their families are welcomed by The Hotel School Sydney Director Peter Lewis and InterContinental Sydney General Manager Fred Matti which sets expectations of what is to follow. Meeting with InterContinental Sydney executives, who discuss daily operations of the hotel, attendees are immediately immersed into a world of luxury, expectation, anticipation and five-star service. Lunch at InterContinental Sydney’s Café Opera whets their appetites as they are tempted by the selection, abundance and taste sensations of this well known Sydney buffet. A full hotel tour hosted by Lynda Ugarte, Director of Human Resources shows them the mechanics and daily operations back and front of house including the laundry, housekeeping, reception, ballroom, business centre, club lounge and the most beautifully appointed rooms and suites in Australia. Attendees then join their families and check-in for an overnight stay at InterContinental Sydney enjoying a night of service, ambience and luxury InterContinental Sydney is renowned for. And this is only day one. For enquires regarding ‘live the life’ please contact Laurence Luxford at laurence.luxford@scu.edu.au

the hotel school sydney autumn 2010

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The Hotel School Sydney proudly launched Live the Life last October with another in January this year. An outstanding success, ‘Live the Life’ is a program designed specifically for Year 10, 11 and 12 students considering a career pathway into Hotel Management and Hospitality. The Hotel School Sydney and InterContinental Sydney provided a rare opportunity to experience a 5-star hotel as a guest and also to experience it from behind-the-scenes.

top left fred matti, general manager intercontinental sydney top right peter lewis, director the hotel school sydney bottom left + right live the life attendees experience life as a hotelier

Q: What country is the largest emitter of CO per person per year? A: AT BOTTOM OF PAGE

r ion accounts fo ct u tr es D t es For an issions by hum em l a ob gl of % 15 more than the is is Th y. it iv act icles om motor veh fr d te ea cr l a tot mbined. and aircraft co nne sorbs one to b a e e tr e n O me. 2 over its lifeti O C f o es more

tim Methane is 20 een house r effective as a2g gas than CO .

70% of the world’s surface is covered by water but 97% of that is salt water. Of the remaining 3% that is freshwater, almost 70% is frozen in ice caps and glaciers which means that less than 1% is available for human use.

professional development workshop with jo davey The Hotel School Sydney recently ran a series of professional development workshops for Hospitality high school teachers. These workshops were based on a new unit Participate in Environmentally Sustainable Work Practices introduced into the HSC syllabus this year. Working with our industry partners, The Hotel School Sydney put together a range of resources that high school teachers can use in their classroom. An extremely big thank-you to Hilton Sydney, Radisson Plaza, Star City and InterContinental Sydney for in-depth knowledge on what is happening at their properties and in the environmental area. The feedback from participants was extremely positive. Here is some of what they had to say. “Fantastic. Every hospitality teacher should do this” Rachael Wood - The Hills Sports High school

“The best professional development day I’ve attended” Denise Haire - Sydney secondary College

“Great day - an informative inservice day” Therese Lagois - Pittwater High School

Go to www.ihg.com/responsibility to visit a virtual green hotel created by IHG Group

the hotel school sydney autumn 2010

a : Australia

did you know?

MAKING IT HAPPEN Ideatoaction is a full service advertising agency dedicated to sophisticated yet time and cost effective marketing solutions for large or small needs. Our clients are diverse and include technology, not-for-profit, health and aged based companies and the finance sector. Most of our clients don’t have a marketing department, relying on us to provide the entire range of services. We take a long term view on any new client relationship and take pride in executing profitable and effective initiatives. Contact

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FBI

the hotel school sydney autumn 2010

The Hotel School Sydney joins FBi The Hotel School Sydney is proud to be one of FBi 94.5FM sponsors and welcomes an exciting and fresh collaboration during 2010. FBi 94.5FM is proud to be Sydney’s only independent youth radio station and a part of Australia’s rapidly growing community radio sector. Since launch FBi has developed a loyal following with over 255,000 listeners a week and up to 75,000 visitors to fbiradio.com a month. At FBi, 50% of the music played is Australian with half of that originating from Sydney. Its core commitment is to the unfailing support of the artists, musicians, venues, promoters and creators who keep this city’s cultural heart beating. FBi has selected Mitchell Petropoulos left along with Jodie Green see page 4, both Year 3 students, who are volunteering their voices throughout 2010, presenting an amazing ‘year in the life’ like segment where they journal university life and more on air. In brief, Mitchell and Jodie are members of the Student Representative Council. They are also members of the Student Mentor Program see page 30 for more information and are also the faces of our new promotional DVD soon to be released. There is no favouritism here but just genuine committed students with a strong passion in hospitality who, along with gruelling Year 3 studies ahead, have managed their work life balance with university. We cannot wait to hear about their adventures on FBi Radio 94.5FM. For more information or how you can become a member of FBi 94.5FM check out www.fbiradio.com and tune in

left mitchell petropoulos is given his script by morning show host chris coucouvinis at fbi studios.

mentors

Celebrating its 3rd successful year of the Student Mentor Program at The Hotel School Sydney does not come from reputation alone. It comes from current students who volunteer their time and valuable experience to assist new students in making their transition from high school or gap year easier. All student mentors have completed more than 18 months of university at The Hotel School Sydney and are able to empathise with new students during Semester 1 where at times it can all be too much.

Mentors make contact through email in the first weeks of Semester 1 to their mentees and begin what can only be hoped will be a great friendship. Networking is a key to success in management and what better way to begin. Communication skills are enhanced and listening techniques improved along the way. Mentors are not counsellors nor are they minders. It is a program based entirely on voluntary participation from all students. And no! As a new student you will not be required to write your mentor’s university assessments. Mind you it would teach them a valuable lesson if they tried! Many successful people had great mentors and we hope the same for our students too. If you are a current student and are interested in becoming a future mentor at The Hotel School Sydney application forms are available on MySCU or contact Laurence Luxford at laurence.luxford@scu.edu.au for more information

the hotel school sydney autumn 2010

2010 Student Mentors Our 2010 Student Mentors attended a full training day at The Hotel School Sydney prior to the commencement of O-Week. men above right from left

James Braude, Chris Logan, Fabio Carinno + Mitchell Petropoulos ladies above right from left

Amy Sirianni, Dominque Esteban, Laura Robins, Rebecca Bodman + Mariangela Lacagnina absent

Ian Lyne, Charlotte Oldmeadow, Jodie Green, Joey Cheng, Vanessa Falzon + Nikki Hudson

alumni The Hotel School Sydney is proud to have played a part in the professional education of 1800 graduates over the past 20 years. We now welcome all of you to join the NEW Hotel School Alumni (THSA).

Graduates from THSS can be found working around the globe. THSA offers a range of events, services and publications to allow graduates to stay connected with the university, remain in contact with one another and benefit from belonging to our Alumni network. As a member of THSA you can + Attend alumni and networking events. The inaugural THSA event, Mexican Fiesta Trivia Night, held in November 2009, was a fantastic night. Old friends reunited and new friendships created. + Stay connected with life at The Hotel School Sydney and Southern Cross University through newsletters and magazines + Access Southern Cross University library services, including free remote access to Proquest 5000 + Become involved in initiatives to help support current students + Inspire current students by becoming a Mentor and/or completing a Graduate Success Story

“stay connected and benefit from networking with your fellow alumni.”” nicola firth alumni services

To join THSA or update your existing profile Contact Nicola Firth - Lecturer + Alumni Services Phone 61-2 8249 3211 or e ths.alumni@scu.edu.au Once registered you will receive a Membership Card, Welcome Pack and THSA Quarterly Updates.

the hotel school sydney autumn 2010

name

Patrick McCartney graduated

1989 position

State Manager NSW company

Sodexo Australia

Did you always want to work in hospitality? I did school work experience at Hilton Sydney for a week and a merchant bank for another week. My time at the hotel was a lot more enjoyable. I worked in banquets and served the Prime Minister. It piqued my interest in hospitality. What was your first job? My first full time paying job was at InterContinental Sydney. Prior to that I worked casually in my Dad’s warehouse. It was a colour coded filing system company. My job was to stick thousands of coloured stickers to the files. What was life like at THSS in 1989? It was an exciting time. We were all keen and our teachers were excellent. There was nothing else like the THSS at the time (still isn’t) so I felt lucky to be a part of it. Our classrooms were in the hotel next to Café Opera. The THSS office was in the old vault under the classroom. Did you work whilst you studied? We all worked at InterContinental Sydney, alternating between class and working weeks each fortnight. A great combination for me. What was your first job after THSS? I stayed at InterContinental Sydney for another six years after completing THSS. I completed a People of Potential Training Course within the Food and Beverage Department and finished as Manager of Café Opera. What is your current role? State Manager NSW for Sodexo On-site Service Solutions. What is Sodexo, what do they do? Sodexo designs, manages and delivers comprehensive On-site Service Solutions for our clients with services that range from food services to construction management, reception to the maintenance of scanners and laboratory equipment, management of data centres to leisure cruises and from housekeeping to rehabilitation services at correctional facilities. In Australia, Sodexo’s 6,000 people are improving the quality of daily life at more than 300 client locations. From remote mining sites to big-city corporations, from primary schools to aged care villages, from healthcare to military... Sodexo is there. What book are you reading at the moment? The Other Hand by Chris Cleave. What is your favourite holiday destination? Trinidad and Tobago. What is your favourite restaurant? Café Sydney. AFL, NRL or ARU preference? I like watching all but don’t follow any in particular. Are you still in touch with graduates from your year group? Yes. Jason Brindisi and Scott Murray, both from my first year in F&B. I also have two past THSS students as senior managers of my team today. Any advice for THSS graduates of 2010 Enjoy what you are doing, be prepared to do the difficult and less glamorous parts of your chosen career willingly. Hospitality is a huge industry that includes so many different businesses and services that you can and do have access to, be prepared to explore them like Sodexo

the hotel school sydney autumn 2010

Feb15-19

O week

o what a week O, what a week (orientation at The Hotel School Sydney) February 15-19 in 2010 What a very special time for me then ‘Cause I remember what a week O, what a week (orientation at The Hotel School Sydney) You know, I had to remember all the teachers’ names And I knew it was never gonna be the same What! Who! Huh! What a week O, what a week (orientation at The Hotel School Sydney) Mentoring, SRC, SCU, THSS, timetables confusing me It was everything, I dreaded it would be Sweet where’s the exit, what a week! I felt a rush like a rolling bolt of thunder Spinnin’ my head around and taking my brain completely under Ran an amazing chase got lost in hula hooping What a chance to do some snooping O, what a week! O, what a week (orientation at The Hotel School Sydney) Why’d it take so long to see the light? Seemed so wrong, but now it seems so right The drinks I waited for came on Friday night SRC yes! What a week!

3 5

social

1, 2, 3 Orientation Day 2010 4, 5, 6, 7, 8, 9, 10, 17, 18, 19 + 20 O-Week Social Day

the hotel school sydney autumn 2010

12 16

15 17

16 19

20 11, 12, 13, 14, 15 + 16 The Hotel School Sydney Industry + Alumni Party 2009 21 2009 Mentors farewell lunch at Café Sydney

mexican The Hotel School Sydney hosted its inaugural industry and Alumni party with invited Alumni from 1989 - 2009. Our special guest and mc was Ian Turpie. A special thank you to the Event Management team led by Daniel Rogers (2001 graduate from The Hotel School Sydney) who made the night an outstanding success. Stay tuned for details on this year’s industry night. We would like to thank our industry friends who attended the Mexican fiesta: Starwood Hotels and Resorts Park Hyatt Sydney Shangri-La Hotel Sydney Star City Hotel and Casino Toga Hospitality North Sydney Harbour View Hotel Accor Hospitality Four Seasons Sydney

the hotel school sydney autumn 2010

A unique partnership between Southern Cross University & Mulpha Australia The Hotel School Sydney 117 Macquarie Street Sydney NSW Australia 2000 Phone 61-2 9240 1280 Fax 61-2 9240 1338 e-mail hotelschool@scu.edu.au

Teaching & Learning Centre 60 Phillip Street Sydney NSW Australia 2000 Phone 61-2 8249 3200 Fax 61-2 9240 1338 e-mail hotelschool@scu.edu.au

The Hotel School Gold Coast Opening 2012 Provider no. 01241G CRICOS no. 01241G Course Code 024239A

www.hotelschool.scu.edu.au

open day Saturday 18 September 2010 9am-1pm The Treasury Room InterContinental Sydney 117 Macquarie Street Sydney NSW Australia

the hotel school sydney autumn 2010