IHI HNN August Issue by Irish Hospitality Institute

August 2019

Irish Hospitality InstituteÂ

Ballymastocker Beach, Co Donegal

Be Progressive - Be Entertained - Be Recognised - Be Part of Us

In this Issue

Note from the President

Welcome New Members

IHI Events

Industry News

Education News

Be Progressive - Be Entertained - Be Recognised - Be Part of Us

IHI PATRONS

Dear Member, Welcome to our August edition of the HNN. I suspect that by now everyone is back at their desk in earnest after the summer break. I hope the trading season was good to all our members and that you all managed to get some downtime for yourselves and your families. The work in IHI follows a slightly different pattern, during the month of August, Tina and Cynthia have been very busy launching our new online Nominations system Submittable, to support the nominations process for the upcoming Hospitality Management Awards 2019. I am delighted to confirm that we have had a great response from Industry for the awards and suspect that the next few weeks will be very exciting as nominations are judged and final candidates are shortlisted! In the meantime, the council have also held a Strategy day for the Institute – where we revisited the Vision, Mission, Values and RoadMap for the continued growth of the Institute. It was a day full of discussion, opinion and energy and we will keep you posted over the coming months as to the outputs from this day. I’d like to take this opportunity to thank all members of the council for their time commitment to this process and to the Institute. We have two super events planned over the coming weeks so save the dates! Ghost tour and dinner – Kinsale Town – September 26th Business breakfast in Shannon College of Hotel Management (full details to be confirmed) – October 17th Both events offer great networking and learning opportunities. I hope you can make one or both of the events and I look forward to seeing you there. Until then. Kind regards,

Oonagh Cremins Oonagh Cremins FIHI President Irish Hospitality Institute

WELCOME NEW MEMBERS

Jonas Treffers MIHI Aloft Dublin City

Michael Fox MIHI Fitzers Catering, The CCD

Robert Millar MIHI The Talbot Hotel Wexford

Deirdre Maghery MIHIÂ Green Isle Hotel

Patrick Reilly MIHI Trim Castle Hotel

Ciara Drohan MIHI Cliff at Lyons

Donal Minihane MIHI Green Isle Hotel

IHI EVENTS Kinsale Ghost Tour & Diner Evening, 26th September - Trident Hotel with Transportation available from Cork City Leinster Breakfast Meeting 11th October, The Alex Hotel Munster Breakfast Meeting 17th October, Shannon College of Hotel Managemet Fellows & Patrons Evening 3rd November, Dromoland Castle

IHI Hospitality Management 28th November - Clayton Hotel, Burlington Road

Mark your calendar...

The 2019 IHI Founders Banquet & Hospitality Management Awards will take place on 28th November Clayton Hotel, Burlington Road Member tickets - €155 Non-member tickets - €200 Membership & Ticket offer - €300 Retired Member - €80 Table of 10 - €1800 To book, contact the ihi office at 01 6624790 or email awards@ihi.ie

View Hospitality testimonial videos: The Dean- https://www.youtube.com/watch?v=SAfIUwMQqgA

L'Ecrivan - https://www.youtube.com/watch?v=iedmKff1WdY

Kinsale Ghost Tour & Dinner Evening Join us or send your teams on Thursday 26th September for delicious food & drinks served with sides of history, mystery and laughter!

Time 18.00: Departing by coach from Cork City for Kinsale Time 18.45: Arrive at the Trident Hotel, Kinsale - Drinks & nibbles before departing Time 19.15: Arrive at the Tap Tavern a hilarious Monty Python-seque comedy ghost tour of Kinsale loosely based on the town’s rich history. *Comfortable walking shoes and warm clothing recommend. Time 20.15: Arrive back at the Trident Hotel for fabulous food, wines & good company Time 22.30 Depart Kinsale for Cork City Option A: Ghost Tour and Dinner €43 Option B: Ghost Tour - Dinner & Transport €55.00 Accommodation at the Trident Hotel - €120 Single B&B / Twin Double €130 B&B (subject to availability) 6

INDUSTRY NEWS

CENTER PARCS LONGFORD FOREST OFFICIALLY LAUNCHES Longford heats up to a subtropical 29.5C as forest resort is finally unveiled! Daragh Freighy MIHI, GM Center Parcs Ireland

After months of anticipation, Center Parcs Longford Forest officially launched in Longford, on the 26th July 2019, offering the nation a glimpse of what families can expect to enjoy and experience at the resort, including the Subtropical Swimming Paradise, Ireland’s largest waterpark that is heated to 29.5C all year round, over 100 indoor and outdoor activities, stunning lodge accommodation and lots more. The short break destination welcomed its first paying guests on Monday, 29th July, and for many years to come, as the resort is set to become Ireland’s leading short break destination, offering Irish families quality time whatever the weather. To celebrate the launch of the long-awaited forest resort, 2,000 special guests were invited to an exclusive weekend and treated to a spectacular family event on the Friday evening. During the weekend, guests were able to sample a wide range of the activities on offer at Center Parcs Longford Forest. With indoor and outdoor sports, creative pursuits, nature activities, water sports and so much more, there is something for all ages of the family to enjoy, whatever the weather. The €233 million development has been delivered on time and within budget. The construction phase alone saw over 750 jobs created and a further 1,000 permanent positions now that the village is operational, with most of the team coming from the local area. Center Parcs Longford Forest is expected to inject €32 million to the Irish economy each year. Set amongst 400 acres of beautiful woodland, Center Parcs Longford Forest will accommodate up to 2,500 guests during each short break. The forest resort is home to 466 high quality self-catering lodges and 30 apartments, offers more than 100 indoor and outdoor activities to suit all ages, abilities and interests, and boasts the Subtropical Swimming Paradise, which is open daily from 9.30am – 9pm. Center Parcs Longford Forest features a wide range of delicious dining options and shops, not to mention the innovative Aqua Sana Spa for those in need of some ‘me’ time. With a car-free environment and bicycles welcome, the weather-proof forest resort has been designed specifically with Irish families (and the Irish weather!) in mind. Open 365 days a year, Center Parcs Longford Forest adds an entirely new offering to Ireland’s domestic tourism market and one which Irish families can officially enjoy from Monday, 29th July. Commenting on the launch that weekend, Daragh Feighery, GM of Center Parcs Ireland said: “We are thrilled to launch Center Parcs Longford Forest today and declare the resort officially open on Monday. It is almost exactly four years since we announced plans to open Center Parcs in Ireland and we are filled with an enormous sense of pride at what has been achieved in such an incredibly short period of time. We are sure that the resort will be a huge success amongst Irish families and that it will provide an amazing space for families to enjoy quality time together and create memories that will last a lifetime.” Center Parcs Longford Forest was open from Monday, 29th July, offering a new, premium short break destination for families to spend quality time together. For more information, visit www.centerparcs.ie.

INDUSTRY NEWS

SODEXO APPOINTS MARGOT SLATTERY TO GLOBAL ROLE Julie Ennis becomes Country President

Margot Slattery, the current country president for Sodexo in Ireland, becomes its global chief diversity officer from 1st September 2019. Julie Ennis takes over as country president, which she will combine with her current role as managing director of corporate services in Ireland and Northern Ireland. Margot has won numerous awards and accolades for her work in promoting diversity and inclusion in Ireland and abroad. She will continue to be based in Ireland and will have responsibility for the strategic direction, implementation and alignment of Sodexo’s integrated global diversity and inclusion initiatives. Her appointment follows the retirement of Rohini Anand as global chief diversity officer, who was based in North America. As the incoming country president, Julie Ennis now has corporate governance and directorial responsibility for growing the various business segments - corporate, government, education, healthcare and homecare that operate in the Republic and Northern Ireland. Sodexo Ireland has recently been successful in winning high-profile services contracts, the new clients include Mason Hayes & Curran, named 2019 Law Firm of the Year for the Republic of Ireland at The Lawyer European Awards. Commenting on her new role, Margot Slattery said, “I have always been a passionate advocate for diversity and inclusion in the workplace and this for me is a dream role on the global stage. It’s going to be a very interesting and rewarding journey and I am leaving our business in Ireland in the extremely capable hands of Julie Ennis, under which it will continue to grow and thrive.” Commenting on her new role as country president, Julie Ennis said: “I am delighted for Margot as she has been a true leader for diversity and inclusion in Ireland and abroad and I wish her every success in her new role. I’m also delighted to be taking Sodexo’s business forward in Ireland. It is an exciting time for the business, and we see considerable potential for growth.” Sodexo, part of the global Sodexo Group the world’s largest services company, delivers services that improve the quality of life to clients in business and industry, education, financial, pharma and healthcare in Ireland and Northern Ireland. Those services range from catering, cleaning, security, reception to asset management, laboratory and grounds maintenance services, enabling clients to focus on their core business. It also includes homecare provision following the acquisition of Comfort Keepers Ireland in 2015. Sodexo employs approximately 3,700 people in over 230 locations in Ireland and Northern Ireland, with a combined turnover of €141 million in 2018. 9

MORE GUEST TIME AT CLAREGALWAY HOTEL WITH A SYSTEM BUILT BY HOTELIERS FOR HOTELIERS Part of the Great National Group, The Claregalway Hotel is one of Galway’s top independent hotels offering multi award-winning accommodation that provides the perfect stay while travelling in the West of Ireland. With a requirement to deliver ‘More Guest Time’ the hotel undertook a move from their previous PMS provider Opera to Guestline Rezlynx PMS in a bid to introduce efficiencies, transform operations and eliminate tedious admin work. Whilst their previous C&B offering was very complicated with multiple steps required to make a reservation, the hotel needed to free up staff to spend more time focusing on the guest. With a revised and intuitive system in place, the entire process from reservation to check-in and checkout is now seamless. And, with live data now available to the team through Rezlynx mobile, housekeeping can use the mobile application to check room status and make live updates, whilst the wedding team are benefiting from more productive meetings by inputting couple’s details remotely.

As a location famous for weddings, hen parties and family get-togethers, the team can now build their own tailored and personalised individual and group packages for guests, which assists the team greatly, allocating each group with their own package, pricing, deposits, payments (now PCI compliant) etc. set up by hotel staff and tailored to their management needs, with the platform laid out to look and operate how they like it.

Aisling O’Donoghue, Front Office Manager at Claregalway Hotel, talks about the unrivalled support they receive from Guestline:

“The support offered has been a major feature of our move to Guestline. In addition to the 24/7 support line and back-up, from the start, we always knew who to contact, from Clio (Guestline’s Country Manager), through to the Project Manager Jo and the trainers - there has been consistent continuity. Thanks to the efficiency of Rezlynz PMS and the minimal steps involved to make a booking, check-in a guest or to process a request, this enables us to have our heads down less, typing, meaning we can engage with guests more, reduce queues and free up staff to do other duties. Speaking the language of hoteliers is important. By personalising the dashboard, Guestline use hotel lingo over codes used by our previous system, this makes the language much simpler to understand, more user-friendly and far easier to train new people on the system – boosting staff’s confidence and efficiencies in doing their day to day jobs. It’s evident that the system was built by hoteliers for hoteliers, Guestline simply gets it and they understand the needs of this ever-changing industry.”

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INDUSTRY NEWS

Ireland’s Biggest Coffee Morning for Hospice Together with Bewley’s returns for its 27th year Be a Host for Hospice on Thursday 19th September! #Coffee4Hospice

Representatives of Hospice and specialist palliative homecare services throughout the country gathered at Our Lady’s Hospice & Care Services, Harold’s Cross om August 21st to launch Ireland’s Biggest Coffee Morning for Hospice Together with Bewley’s. The group are calling on the people of Ireland to host a coffee morning on Thursday 19th September to help raise vital funds for their local hospice. Celebrating twenty-seven years of coffee mornings, it is hoped that this year’s events, held in homes and businesses across the country, will raise a much needed €2 million for Hospices across Ireland, to meet growing demands for the service. Author and broadcaster, Maia Dunphy, officially launched this year’s campaign which is asking people across the country to support this important campaign by hosting or attending a coffee morning. Those who can’t attend a coffee morning can simply text COFFEE to 50300 and donate €4* to support local hospice and homecare services and help to give patients the best quality of life during their illness.

Pat Quinlan, Chair of the Voluntary Hospice Group said, “The demands on specialist hospice in-patient and community services around Ireland are growing each year and as always we, as providers, want to be able to deliver high quality and responsive services. The money raised through Ireland’s Biggest Coffee Morning for Hospice Together with Bewley’s is crucial in ensuring that we continue to meet each individual patient’s needs and to support their families and loved ones at a most difficult time in their lives. The success of the campaign over the last 27 years is thanks to the incredible generosity of our many supporters, including our dedicated coffee morning hosts, guests, Ambassadors and our long-time sponsor Bewley’s. Indeed, we could not do what we do without this ongoing financial support.’’ Jason Doyle, Managing Director at Bewley’s said, “It’s been a privilege for Bewley’s to lend its support as sole sponsor for Ireland’s Biggest Coffee Morning for Hospice for the past 27 years. Community and people are at the heart of Bewley’s and caring for people in the local community is what hospice services are all about. Our connection to hospice is a perfect fit with the ethos of our company and we are delighted to be involved once again with this important fundraising event for Hospice.’’ To register to host a coffee morning on Thursday 19th September, or on a date that suits you, go to www.hospicecoffeemorning.ie or call 1890 998 995. Hosts are provided with a Coffee Morning Pack containing Bewley’s coffee, posters and invitations free of charge. Remember, every cup counts! The public can support Ireland’s Biggest Coffee Morning for Hospice Together with Bewley’s on Thursday 19th September 2019 by: · Hosting a Coffee Morning · Attending a Coffee Morning · Texting COFFEE to 50300 to donate €4* *Text costs €4. Ireland’s Biggest Coffee Morning for Hospice Together with Bewley’s will receive a minimum of €3.60. Service Provider: LIKECHARITY. Helpline: 076 6805278. 13

INDUSTRY NEWS

Marlin Hotel Dublin Welcomes Its First Guests Dublin’s hottest new address, the state-‐of-‐the-‐art Marlin Hotel, opens. The €55 million development, spearheaded by the Irish owned Marlin Group, occupies a distinctive triangular building at 11 Bow Lane East, adjacent to St. Stephen’s Green Shopping Centre, right in the heart of the city and close to all major transport stops, including the Luas and Aircoach. Designed by architects Cantrell Crowley, the Marlin Hotel Dublin spans 9 floors across 110,000 square feet and houses 300 bedrooms.

Interior designers O’Donnell O’Neill were tasked with translating Marlin’s ethos of ‘Don’t Just Stay – Live’ into a truly unique ground floor space that will appeal to corporate and leisure markets alike. The result is a fun, engaging space where hotel patrons can socialise, work or simply hang out. Guests entering from Bow Lane are greeted by the sight of an impressive full-‐size wooden tree sculpture along with a quirky reclaimed horsebox which serves as a coffee dock and sandwich bar by day, with an elected drinks offering at night. From there, guests can choose to check in at the ultra-‐speedy self-‐service check in desk, or opt for a warm welcome from the front of house team. Valet parking is available for residents in the hotel’s carpark. Throughout the ground floor, natural materials, indoor planting and pops of neon are juxtaposed against the building’s exposed concrete structure and cool terrazzo floors. The free flowing ground floor area includes a mix of seating styles, from pockets of comfortable seating giving a homely feel, to co-working spaces at sharing tables with charging points and high speed Wi-‐Fi, ideal for catching up on work assignments. There’s also a bookable meeting room that’s ideal for those private meetings. Those in search of an urban sanctuary will love the indoor garden featuring a kiln dried olive tree centrepiece and an open fire while the Marlin also has a large outdoor terrace (due to open late September). Also on the ground floor, a music zone complete with a vast collection of vinyl, record players and headphones along with a fully stocked games area and library are sure to keep guests entertained. For those seeking to fit in a workout, there’s also a 24 hour gym for residents. Plus you can even commemorate your Marlin experience with some fabulous Instagram-‐ worthy shots from the hotel’s very own photo booth. Offering the perfect night’s sleep, the Marlin Hotel Dublin’s 300 high-‐tech modern bedrooms start from Cosy King rooms (€179 per night), each featuring a luxury 2m x 2m custom sized bed, along with a 43” HD Smart TV with Google Chrome cast connectivity, high-‐speed broadband, LED mood lighting, Bluetooth speaker, air conditioning, media hub and automated privacy and electronic black out blinds. Alternatively guests can choose from Executive rooms (€215 per night) or suites (from €279 per night), some of which are interconnecting, offering the perfect solution for families or groups. The hotel also offers 16 Universal Access rooms. The food offering at the Marlin is based around a concise menu offering simple food, cooked well, with a focus on Irish suppliers including Quigley Meats and Kish Fish. Think light bites like Bee Pollen Salad (€10) and Crispy Whitebait (€10) or choose from classic favourites like Fish and Chips (€16.50) or Irish Chicken Supreme (€22). Set to be a must-‐visit for cocktail aficionados, cocktails, including non-‐ alcoholic options, range from €8 -‐ €12.50, while local distilleries and breweries like Sausage Tree Vodka, Chinnery Gin, The Dublin Liberties Irish Whiskey and Five Lamps Lager sit alongside international brands such as Titos Vodka, Peroni and the latest Signature Mixers by Coca Cola on the wide and varied drinks menu. The contemporary stylish design, high-‐tech specification and relaxed community attitude of the Marlin Hotel Dublin, combined with its ultra-‐ convenient location, sets it aside from other hotels in the area. Get the Marlin Hotel Dublin on your radar now. 14

Every company wants to increase their profit YOY – this is the basic rule of business. Upselling is one of the many ways we can do this. But how do we encourage our customers to buy that little bit extra that will add value to their meal, or their experience with us? Here are a few ideas that our sister company, Slowey Systems POS, has seen work through their 30+ years of experience in the Food and Beverage sector. 1. Point of Sale For a quick service environment, placement of your most popular quick grab items or convenience foods at the till is a great way to encourage your customers to add to their purchase last minute. Be it a sweet treat for after their meal or a beverage to take with them as they go – these are items that the customer did not know they needed until they see them right under their nose. 2. Meal Deals When a customer is already in the mind frame to buy a certain item and you, the business, offer them an additional item for only a fraction of what it would normally cost, this incentivises the customer to add items to their purchase that they may not have been intending to buy. This kind of upselling is prevalent in most food service establishments, quick service, fast food, cafes, cinemas…. you name it! 3. Handheld Devices Having handheld devices on your restaurant/bar floor can bring many advantages to the businesses. One of them being the ability for your staff to upsell on the go. If your staff is taking an order from a customer on a handheld device, they have the ability to upsell a certain wine on the go, through a pop-up notification on the device itself to prompt them, or similarly to upsell a starter or dessert if the customer has just ordered a main course. With the device in hand the staff member does not need to go back to the till, look at the promotions and then go back down to the customer to offer the promotions – it is all done seamlessly with the result being an increase in TTV. Giving these handheld devices to your most outgoing members of staff can have huge monetary results. 4. Don’t oversell Finally, and probably the most important of them all is don’t oversell. At the end of the day, the upsell has to be beneficial for your customer and if they do not want to go with your recommendation, do not force it. This will lead to your customer being annoyed and potentially losing the entire sale. There is a fine line between upselling and overselling, make sure you stay on the right side of it!

Leisure & Hospitality Insurance NEEDS!?! O’Leary Insurance Group; with 9 offices nationwide and in excess of 200 staff have over 50 years of experience in providing insurance options and advice to the Leisure and Hospitality industries within the Republic of Ireland. We have recently sourced niche Property and Liability insurance SOLUTIONS for several entities including but not limited to Hotels, Restaurants, Contract Caterers, Cinemas, Public Houses, Nightclubs, Sports Clubs and many more. Whilst some recent high profile exits from the Irish Leisure market have left many insureds struggling to source reasonable insurance cover, we have extensive market access and contacts in both in the Republic of Ireland and Lloyds of London Markets which we can utilise to obtain you the best possible COVER for your premium. In this day and age, whilst we understand that premium remains the main driver behind insurer selection, the need for risk management advice, expertise and customer care in the Leisure and Hospitality Industries has never been GREATER, and we operate around these principals with every insured we work with, irrespective of size or trade. So why not get in touch and see what we can do for YOU! Should you wish to discuss any aspects of the above, or meet with any of our representatives nationwide to discuss your insurance programme, please see contact details below. John Moylan - Director O’Leary Insurances (Dublin) Ltd. Direct Dial: +353 (0)1 2026813 M: 086 441 3526 | E: jmoylan@olid.ie

John Crotty - Director O’Leary Insurances (Dublin) Ltd. Direct Dial: +353 (0)1 6630622 M: 086 225 0330 | E: jcrotty@olid.ie

INDUSTRY NEWS

Excel Recruitment’s Irish Barista School to partner with Skillnet Excel Recruitment are proud to announce our partnership with Skillnet Ireland through our dedicated training company, the Irish Barista School. Skillnet is Ireland’s national agency responsible for workforce learning. Shane Mclave, Excel Recruitment Director explains how important the partnership with Skillnet is. Shane says “We’re incredibly proud to be partnering with Skillnet on our barista training initiatives. Skillnet’s ethos is very similar to our own, empowering the workforce by offering valuable learning experiences while ensuring businesses have a highly skilled workforce essential to their competitiveness. This partnership will make our training far more accessible to hospitality employers looking to upskill their team or refresh their employees’ knowledge.” The Irish Barista School was founded earlier this year in direct response to skills shortages in the hospitality industry. Shane says “The barista training came about because of the sheer number of our clients requesting knowledgeable, fully-trained baristas. We have 100s of fantastic staff that are great at customer service, bar and wait staff duties, they just need the additional knowledge piece.” Shane continues “All our training is mutually beneficial for clients and staff. Staff can add another string to their bow and are better equipped in their work and clients have skilled, accomplished staff readily available for all their businesses’ needs. For more information on any of our training options, please visit www.irishbaristaschoolschool.com or call Shane Mclave on 01 8717676

EDUCATION NEWS

Ruairí Receives a Medallion of Excellence It’s no surprise that Ruairí Grealish is studying a Bachelor of Commerce in International Hotel Management at Shannon College of Hotel Management as he grew up surrounded by the hospitality industry as his parents are the owners of The Kings Head Bar and Restaurant in Galway city. Ruairí came first place at the IrelandSkills national competition in Restaurant Service at the RDS in March and was awarded the Department of Education Silver Medal. Ruairi represented Ireland in the 45th Worldskills competition in Kazan, Russia which took place 22-27 of August. The Worldskills competition will host young professionals from more than 60 countries will compete for medals in 56 skills across a wide range of fields. Andrew Langford, graduate of Shannon College and Lecturer in Food and Beverage Studies at the College also travelled to Russia. Andrew is the Irish Expert in Restaurant Service for WorldSkills Ireland and Chief Examiner for IrelandSkills. Andrew is a Certified Sommelier at the Court of Master Sommeliers and is currently pursuing a Diploma in Wine and Spirits. Prior to his career in education, Andrew worked in Food and Beverage management positions at a number of five star hotels in Chicago, London, Dubai and Scotland. Ruairí gained intensive experience in his 2nd year placement at the 5 star Hotel d’Angleterre in Switzerland, together with his training for the 11 weeks under the watchful eye of Andrew Langford, he is flew the flag for Ireland and came 4th in the world. He received a Medallion of Excellence for outstanding results in Restaurant Service.

Net Affinity are sponsoring the award for ‘Irelands Guest Experience’ in the upcoming Gold Medal Awards 2019! We’re delighted to be sponsoring the award for ‘Irelands Guest Experience’ in the upcoming Gold Medal Awards 2019! Now in their 31st year, the Gold Medal Awards are recognised as the leading independent awards programme for the Irish hospitality industry. The awards encourage and applaud hotels, restaurants, guest houses, spa and leisure facilities, event caterers, healthcare caterers, site caterers, as well as individuals and teams, that achieve the highest standard of product and service in the industry! A big congratulations to all of those who got shortlisted this year! We’re particularly happy to be sponsoring the award for ‘Irelands Guest Experience’ because, for us, this truly gets to the heart of hospitality in Ireland. It really relates to our core values here at Net Affinity, namely delivering outstanding service to our clients. The awards will be presented at a black-tie gala dinner on the 24th of September 2019 at The Lyrath Estate Hotel, Kilkenny. Looking forward to it!

Net Affinity at Learn Inbound Earlier this month, a few of us attended marketing conference Learn Inbound for 2 super-stimulating days of talks, covering everything from SEO in 2019, to email marketing, to content best practises, to building better campaigns using social media! Have a look at our key takeaways here!

IHI Group Membership Investing In Your Team is Imperative At a time when attracting and keeping good staff is essential, it is imperative that as mangers you invest in your team's professional development. By sponsoring their membership you are recognising your commitment to them as well as their commitment to their career and to the highest standards of our industry. As members of the IHI, your team will benefit from our educational breakfast seminars, which cover current and relevant topics facing our industry today. They will have the opportunity to meet other professionals in the industry through our networking and social events and they will also have the opportunity to recognise the hard work, dedication and passion of their colleagues through our annual IHI Hospitality Management Awards. For more information about Group membership, please contact the Cynthia O'Neill at 01 662 4790 or email cynthia.oneill@ihi.ie

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