IHI Bi Annual Report 2017-2019

Bi-Annual Report 2017 - 2018Â

IHI Patrons

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Table of Content 2 / IHI PRESIDENT 3 / IHI BOARD MEMBERS 4 / HIGHLIGHTS OF 2017

5 / MUNSTER DISTRICT 6 / HIGHLIGHTS OF 2018 10 / FOUNDERS BANQUET 15 / NEO REPORT 17 / MEMBERSHIP GROWTH 18 / IHI TEAM

5 / Â TOTAL ENGAGEMENT 6 / ENGAGEMENT PER FOLLOWER

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President Mattihas Muller FIHI 2017-2019 Dear Colleague, As I prepare to step down as your President, I would like to take this opportunity to reflect on what has been an incredible two years at the Institute during a time of significant change and growth.

Supported by the IHI Board and Executive, the two key focuses of my Presidency were to stabilise the IHI finances and to grow and develop membership and services, recognising the importance to develop regionally.

A strategic review of our membership demographics and services was undertaken and Munster was identified as the first province for development. Launched in September 2017 and directed by Chair Brian Bowler FIHI, Montenotte Hotel, Cork. the Munster District Committee was established.

I am delighted to note membership and services for the region is growing steadily and this was clearly evident with the level of applications and attendance from the region for the 2018 IHI Hospitality Management Awards.

The success of the IHI is very much down to Member participation and the desire to promote professional development for our Industry. It is important as Managers, that we promote professional development within our Teams and I would encourage you to promote the IHI to your young managers, they are after all the future of our industry.

Networking it an important aspect of our role and for our Young Managers, the IHI provides the ideal platform as they develop this skill.

The Institute exists for our Members. Without you, there would be no Institute.

However, equally the Institute would not be able to provide the services we provide to you, were it not for the support of our Patrons, Trade Members and Sponsors.

Therefore, I would like to thank all of them most sincerely for the invaluable contribution to our Institute and Industry.

As part of the IHI Green Initiative to reduce our carbon footprint, I am delighted to launch this first digital copy of the IHI Annual Report.

On a closing note, I would like to thank the IHI Board, Tina Maree National Executive Officer and Cynthia O'Neill, Membership & Events Executive for their support and commitment throughout my presidency.

To my wife Kate, a very special thank you for sharing this fantastic journey with me.

Yours sincerely,

Matthias Muller FIHI President of the Irish Hospitality Institute Uachtarán Institiúid Aíochta na hÉireann

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BOARD MEMBERS 2017-2019 2017 -2019 President Matthias Muller FIHI, The Abbey Court Hotel 2017 -2019 Deputy President Oonagh Cremins FIHI, The Innovate Room 2017 -2019 Chair of the College of Fellows Michael Mallon FIHI 2017 - October 2018 Company Secretary Brian Fahy FIHI, Action Recruitment 2018 October -2019 Company Secretary Douglas Jordan FIHI Finance Committee 2017-2019 Frank Byrne MIHI, Key Stone Hospitality 2017-2019 Stephen Hannan MIHI, The Camden Court Hotel Membership Committee 2017-2019 Sharon Power Cowley MIHI, Netaffinity 2017-2019 Edward Stephenson FIHI, Druids Glen Hotel & Golf Resort 2017-2019 Oonagh Cremins FIHI, The Innovate Room Education Committee 2017-2019 Dr. Dominic Dillan MIHI, TU Dublin 2017-2019 Dr.Phillip Smyth FIHI, Shannon College of Hotel Management 2017-2019 Dr. Detta Melia FIHI, TU Dublin 2018-2019 Tara Meehan MIHI, Lee Hotel Group Events Committee 2017-2019 Martin Cassidy FIHI , Cassidy's Hotel 2017-2019 Joe Higgins MIHI , The Guinness Storehouse 2017-2019 Russell Hadley MIHI, The Intercontinental Dublin 2017-2019 Noel Cafferkey MIHI, Action Recruitment 2017-2018 Mark Long MIHI, Aramark Regional Munster District 2018-2019 Brian Bowler FIHI, Montenotte Hotel, Cork Regional Connaught 2018-2019 Alan Vallely MIHI, Ashford Castle

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HIGHLIGHTS OF 2017 The IHI Annual Conference 2017 was held on Friday 17th May at the Guinness Store House.

The theme for 2017; Touch, Pause. Engage, invited delegates to to look at:

TOUCH

- New and emerging tourism markets - Leadership and Retention - Developing Brand Recognition in a customer lead digital world.

Chaired by Michael Vaughan with guest speakers

PAUSE

Joe Schmidt, Head Coach IRFU Niall Gibbons, CEO Tourism Ireland Conor Kenny, Founder Conor Kenny & Associates William Cotter, Founder, Netaffinity.

The Conference was followed by the IHI Annual

ENGAGE

General Meeting and Presidential Handover by outgoing President Martin Mangan FIHI to Matthias Muller FIHI.

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MUNSTER DISTRICT LAUNCHED 2017

The IHI Munster District was officially launched on Thursday evening 17th September 2017 at the Montenotte Hotel Cork. With guest Speaker Kevin Cullinane, Head of Communications, Cork Airport. Members engaged with the presentation in the unique setting of the Cameo Cinema at the Montenotte Hotel.

GROW MEMBERSHIP WITHIN THE MUNSTER REGION

The Munster District committee chaired by Brian Bowler FIHI The Montenotte Hotel, Maurice Bergin FIHI, Green Hospitality, Amanda O'Donoghue MIHI, Trigon Hospitality, Karen Healy MIHI, Merki and Ian Madden MIHI, Kilkenny Group.

A special note of thanks to Dermot Herlihy MIHI, Dymanic

DEVELOP SERIES OF MONTHLY SEMINAR & EVENTS

Hospitality and Sean O'Driscoll FIHI, iNua Hospitality for their support and continued commitment to the District.

Supported by the IHI administration team, the committee set a target to develop a series of Breakfast Seminars and Social events for 2018. I am delighted to report a very

DEVELOP NETWORK LINKS FOR NEW MANAGERS

successful 2018 with a strong attendance at all events.

The committee has developed a series of Breakfast Seminars and Social events for 2019 and membership is growing steady.

For more information or if you have a suggestion for a seminar or event you would like hosted in your county, please contact TIna Maree or Cynthia O'Neill at the IHI. 01-6624790

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HIGHLIGHTS OF 2018

APRIL IHI NATIONAL HOSPITALITY BUSINESS MANAGEMENT GAME

The 2018 National Hospitality Business Management Game supported by Dalata Hotel Group experienced a false start in March due to the unexpected snow that covered the country for more than a week. However, nothing could deter the determination and commitment of the seven teams and the Game went ahead on April 4th at the Clayton Hotel, Galway.

The teams spent two days strategising, planning and managing their selected Dalata Hotel. Challenge 1, to prepare a Revenue, Sales Strategy and Business Plan for their hotel. Challenge 2, to prepare a Digital Marketing Plan, Challenge 3, to prepare a Recruitment and Retention Strategy. The overall winning team was Shannon College of Hotel Management.

APRIL ALL ABOARD THE BELMOND GRAND HIBERNIAN

Paul O'Toole, HEA, Ewan Plenderleith, Herbert Park Hotel IHI Fellow Terrry O'Faolain, Martin Mangan Conrad Dublin & Fergal O'Connell, The Fitzwilliam Hotel.

Michael Andrews , General Manager the Belmond Grand Hibernian JP Kavanagh, General Manager the Shelbourne Hotel, IHI Deputy President Oonagh Cremins and President Matthias Muller

The IHI Board, College of Fellows, and Patron's were invited to tour and lunch on board the Belmond Grand Hibernian, Ireland's first luxury sleeper train. This was a very unique experience, surpassing some of Dublin’s most prestigious venues, the Belmond Grand Hibernian offers guests a true taste sensation.

For the seasoned foodie, vacations onboard are a daily celebration of fresh Irish cuisine. superb artisan cheeses and smoked fish are sourced along the journey; the chef’s passion for local produce reflected in each delicious daily menu.

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HIGHLIGHTS OF 2018

MAY IHI ANNUAL CONFERENCE 2018 THE GUINNESS STOREHOUSE

The IHI Annual Conference 2018 took place on Wednesday 16th May at the Guinness Storehouse, The theme of the 2018 Conference was: Brand- Technology- Sustainability The Future of Hospitality Speakers Donagh Davern FIHI, Senior Lecturer, CIT School of Hospitality & Tourism and Helen Fahy FIHI, Head of Culture and Employer Branding aka Culture Warrior, Doyle Collection challenged delegates to think about Brand not only for their business but the importance of brand in the attraction and retention of staff.

Shane Nolan, Director of new business sales for EMEA Google discussed new and emerging technologies..

Clio O Gara, Country Manager and James Canon, Head of International Development at Guestline discussed the Guests Digital Journey and the importance of retaining the personal contact throughout the guest journey.

Tara Kerry, Hospitality Development Manager, Failte Ireland invited delegates to prepare their business to be China Ready.

Richard Burke, The Resilient Mind @ Work”, focused on reducing business and personal stress at work - the Elephant in the Room!

The IHI Trade Show enabled Patrons and Trade Members to network and share industry news and trends.

The Team at the Guinness Storehouse provided IHI Delegates with exceptional hospitality and a wonderful array of food for lunch.

A special thanks to our sponsors, The Guinness Storehouse, Classic Drinks, Stafford Lynch, San Pellegrino & Acqua Panna.

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HIGHLIGHTS OF 2018

JUNE SUMMER IN THE KINGDOM BBQ EUROPE HOTEL & SPA KILLARNEY

Jerry O Sullivan, Astoria Partnership (RIP) Tina Maree, IHI & Karen Healy, Meraki.

IHI President Matthias Muller and Michael Brennan FIHI, General Manager at the Europe Hotel & Resort welcomed 75 IHI guests to the first IHI Summer in the Kingdom Munster District BBQ on June 13th.

Although storm Hector stopped us from holding the BBQ down by the Lake, a truly wonderful evening was had by all in attendance in the Spa Restaurant with a panoramic views of the Lake.

Matthias Muller, President, Michael Brennan, Donnie O Brien & Florencia Morals De Cassone.

Graham Twomey and Lincoln Nelson, The Irish Times

What a difference a week makes - sunshine for the IHI Summer in the City BBQ at Luttrellstown Castle & Golf Club. With over 60 guests in attendance, General Manager Ivan King MIHI and the Team laid on a truly spectacular BBQ for IHI Members.

Yvonne O Malley , Detta Melia and Alex Beghiu

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HIGHLIGHTS OF 2018

SEPTEMBER IHI FELLOWS LUNCH TU DUBLIN GRANGEGORMAN IHI College of Fellows are welcomed to TU Dublin by Dr. Noel O'Connor FIHI & Dr. Detta Melia FIHI, for a tour of the new TU Dublin, Campus, Grangegorman. Many of the IHI Fellows in attendance are past students of DIT or retired Lecturers.

Dr Noel O'Connor presented the plans for the new school of Tourism & Hospitality. The IHI relationship with TU Dublin extends over 70 years and we look forward very much to working with and supporting the TU Team and Students when the schools of Tourism & Hospitality and Culinary Arts move to Grangegorman in 2020.

SEPTEMBER SPIKE ISLAND MUNSTER DISTRICT Thursday evening 28th September, 40 of IHI's most wanted prisoners travelled to Spike Island.

Following a very short stay, prisoners were released on good behaviour and returned to the Montenotte Hotel for a hearty supper and drinks.

A highly recommended Tourist attraction and a must for visitors to the region.

OCTOBER FELLOWS & PATRONS EVENING CASTLE LESLIE

Karen Healy

Douglas Jordan

A truly exceptional welcome awaited IHI Fellows and Patrons for their annual get together. On arrival, guests were treated to a wonderful afternoon tea.

Followed later that evening with a pre-drinks reception and an exceptional culinary experience.

Retiring to the lounge, members were entertained late into the evening by Manila Strings.

The icing on cake for the evening had to be the hot water bottle in our guest beds. A very special thanks to the team at Castle Leslie and in particular Brian Baldwin, General Manager and Olivia Cannon.

2019 College of Fellows and Patrons Evening

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FOUNDERS BANQUET & HOSPITALITY MANAGEMENT AWARDS 2018

The IHI Founders Banquet & Hospitality 22nd November at the Clayton Hotel, Burlington Road.

IHI welcomes newly elected Fellows Tim Owen FIHI, John Carty FIHI, President Matthias Muller , Helen Fahy FIHI & Brian Bowler FIH

Management Awards was held on Thursday evening Attended by over 500 guests the Institute recognised

To give you a flavor, our Judges hailed from the ranks of:

the significant contribution to the Institute and

Tour Operator

Hospitality Industry with the presentation of our

Banks

Fellowships and a Life Time achievement awarded to

Airport Authorities

Paul Boksberger FIHI.

Recruitment Agencies Academics Colleges

Oonagh Cremins, Deputy President, spoke about the

Failte Ireland

significance of the Hospitality Management Awards., She

Digital Suppliers

said, "the path to tonight’s ceremony started last January

Food & beverage Suppliers

and one of our key objectives in the Institute is to ensure that our awards process continues to be viewed as the

In total, these 39 judges each gave at minimum 1 day + of their time

leading award for the Irish Hospitality Industry. Unlike

with great commitment and totally free of charge and for that we

many other awards, our goal is that each one of the 13

thank all of them most sincerely.

awards that will be given out tonight is a recognition of the person in their role. The awards are not about the

We are delighted that the interest in these awards has grown hugely

hotel /restaurant/ or catering venue/ our awards focus on

and this year we received over 140 applications with 14 of the 32

the people. In judging the applications, we look at the

counties represented this evening.

individuals professionalism, their capability and technical skill, their thirst for continual learning coupled with

Plans have already commenced for the 2019 Awards and include

the energy & innovation they bring to their role.

· Bringing the nomination process on line · Continuing to review and improve the judging process

These competencies are all assessed throughout the

· Giving greater guidance to nominators of candidates

judging process. To add a further layer of

professionalism, independence and objectivity to our

Tonight, in the room we have 58 finalists and each of these is a winner.

judging process we invited judges from many different

We thank all of them for their commitment to the process and we wish

hospitality industries to our panels this year.

them all the very best of luck".

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IHI LIFE TIME ACHIEVEMENT AWARDED TO PAUL BOKSBERGER FIHI

In recognition of his work within our industry and to the Institute the IHI Life Time Achievement Award recipient is Paul Boksberger FIHI

A catering professional whose career to date spans over fifty years and covers a broad range of management experience. A graduate of Dublin College of Catering (D.I.T. Cathal Brugha Street), Paul continued his training with Trust House Forte (Shelbourne Hotel), Cunard Lines, Sales and Catering at Shannon Airport and with the Steigenberger Group in Germany.

A move to the new National Catering Company in 1970 gave him the opportunity to help build one of the most successful and well regarded catering companies in Ireland. The acquisition of National Catering by Sutcliffe Catering Group in 1993 presented the opportunity at Board level to participate in the successful merger of two well established Contract Catering companies (National and John D. Carroll Catering). This has since evolved into the Compass Ireland Group.

In 1995 Paul set up Paul Boksberger Advisory Services specialising in Hygiene and Safety Training, Hazard Analysis, Management Reorganisation, Foodservice Design, Operational Audit, Contract Review, Purchasing, and Quality Management Training.

He is a partner in “InToTo” Foodservice Design Ltd, which is recognised as one of the leading independent kitchen and foodservice design specialists both in Ireland and the UK..

He is a past President of the Irish Hospitality Institute (1986-88) and is a past Chairman of the College of Fellows of the IHI. He also served on the Governing Body of the IT Tallaght as the first representative of the IHI and he also served on the Working Group for the Standard for Food Safety (IS 340 2007) “Hygiene in the Food Sector” representing the small hotels sector of the Irish Hotels Federation. He also served as a member of the judging panel for the National Gold Medal Awards for the Hospitality Industry.

Paul is the Founding Chairman of the Food Safety Professionals Association and was made an Honorary Life Member of the FSPA in 2017 .

In 2015 PBAS merged with Catercare to form one of the leading food safety training and consultancy practices in Ireland.

Paul is married to his partner and best friend of forty years Helen, and has three children Emma (deceased) Neil and Conor who together with their spouses Shellie and Will and their first grandchild Robert are the joy of his life.

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Graduate of the Year Keara O'Brien, Parknasilla Hotel & Spa with sponsor Hugh Murray, Classic Drinks

Young Hospitality Manager of the Year Rory Rooney, The Morrison Hotel with sponsor John Poole, Stafford Lynch, San Pellegrino & Acqua panna

Food & Beverage Manager of the Year Lorraine Gavigan, Cork International Hotel, wit sponsor Patrick Mc Na Mara, Broadline Group

Environmental & Facilities Manager of the Year, Eoin Manley Dalata Hotel Group with sponsors Domnick Ward, Crystal AIr and Fergus Daly, Mitsubshi Electirc

Human Resources & Training Manager Leanne Lindsay, Clayton Dublin Airport , with sponsor Noel Cafferkey, Action Recruitment

Revenue Manager of the Year Isabella Breslin, The Gibson Hotel with sponsors Clio O Gara and James Canon of Guestline

Catering Manager of the Year Jackie Dolan, Treat Cafe & Catering with sponsor Jim Reeves and Cathy Meade of Unilever Food Solutions .

Finance Manager of the Year Eugene Harrington, inua Hotels with sponosr Sharon Power-Cowley of IHI

Executive Head Chef of the Year James Smith, Compass Catering, Aviva Stadium with sponsor Paul Hayden of Failte Ireland

Schneider & Co. Digital Group Sales & Marketing Manager of the Year Helen O Brien , The Montenotte Hotel with sponsor William Cotter, Net affinity

Deputy General Manager of the Year Kevin Kenny, Castle Leslie with sponsor Joe Higgins of IHI

Hospitality Employee of the Year Maldron Dublin, Airport , with sponsor Sandra Sutton of Expedia Grooup

Hotel Manager of the year 2018 sponsored by Great Place to Work

IHI HOTEL GENERAL MANAGER OF THE YEAR 2018

was awarded to Alan Deller, MIHI, General Manager at the Clayton Hotel, Leopardstown, Dublin When asked recently what it meant to Alan to win the 2018 Award he quoted “Winning the 2018 Award for “ Hotel General Manager of the Year” at the IHI Awards has given me a huge amount of recognition within the Hospitality Industry. It has also

ALAN DELLER MIHI CLAYTON HOTEL LEOPARDSTOWN

highlighted the significant amount of work my team and I have completed over the past number of years in Clayton Leopardstown to re-positioned the business within the 4 star market. The award for GM of the Year in 2018 underpins all this hard work. It has also given me personally a lot of recognition with my parent company – Dalata Hotel Group”

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AWARD SPONSORS 2018 A SPECIAL THANKS

The IHI Hospitality Management Awards would not be possible without the financial support of our sponsors and the time committed by our Judges and IHI Awards Committee.

Graduate of the Year: Classic Drinks & Massotina Wines Young Manager of the Year: Stafford Lynch San Pellegrino & Acqua Panna Environmental & Facilities Manager of the Year: Crystal Air & Mitsubshi Electric Catering Manger of the Year: Unilever Food Solutions Food & Beverage Manager of the Year : Broadline Group Revenue Manager of the Year: Guestline Sales & Marketing Manager of the Year: Net affintity Employee of the Year: Expedia Group Finance Manager of the Year: IHI Deputy General Manager of the Year: IHI Executive Head Chef of the Year: Failte Ireland Human Resources & Training Manager of the Year: Action Recruitment Hotel General Manager of the Year: Great Place to Work

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National Executive Officer Report 2017 -2018 saw significant changes, development, and Membership growth at the Institute.

Change January 2017, with the support our Patron's Tierney's, a complete new IT system and support service was put in place. Followed shortly by the installation of a new CRM enabling us to communicate effectively with our members.

February 2017 with the support of our Patrons, Netaffinity, a new website was

CHANGE DEVELOPMENT

launched. The website has enabled us to share and communicate activities to the Hospitality Industry on behalf of Members. Patrons and Trade.

Development The changes implemented in early 2017 enabled the Board and Executive to focus on developing a series of educational seminars and networking events for

GROWTH

Members on monthly basis nationally.

The structured implementation of a calendar of events has lead to significant growth in Membership and a financial stability for the IHI. The seminars , events and research projects undertaken by the IHI are directed towards professional development of our members and Industry.

Tourism & Hospitality Oversight Group IHI are proud to be member of the Tourism & Hospitality Oversight Group, Chaired

by Failte,Ireland, the group was established to coordinate the relevant bodies to agree and implement a work programme to address current and future labour supply and skills requirements in the tourism and hospitality sector.

With representation by Industry, education, training providers and other relevant stakeholders, we have developed a two year work plan (2019/2020) that focuses on delivery of five target objectives. Career Promotion, Employment Connections, Recruitment & Retention, Curriculum Alignment and Mapping exiting provision.

HNN Hospitality Network News is launched Recognising the importance of brand and how we communicate with Members and share our Patron and Trade Members news. a review of the IHI e-zine was undertaken and August 2018 saw the launch of our new in-house magazine HNN Hospitality Network News.

Membership Growth Membership of the Institute continued to grow at a steady pace, throughout 2018.

This growth contributed to the provision of additional membership services, promotion by our members to industry colleagues the development of regional activity and a target focused approach to Group Membership.

It is important to note for the IHI to continue to build and provide services, your continued support and commitment year on year is required. Your input and feedback at all times is greatly appreciated and collectively, we can continue to grow, develop and future proof our Institute.

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National Executive Officer Report Late 2018 plans for a new Academic Partnership were presented to the Board. The proposed plans will see the IHI return to its roots of providing complimentary Student Membership to all colleges.

The new progamme will have two levels, with full Academic Partners provided with a series for services and supports. The objectives is to connect and build a series of

CHANGE

IHI Student seminars with Member visits and mentoring.

The plan is now in the final stages of development with a roll out planned for the Academic Year 2019/2020.

DEVELOPMENT

The success of the past two years could not have been achieved without the support of the President and Board.

National Executive Officer

As we prepare for President Matthias Muller FIHI to step down, I would like to take

GROWTH

this opportunity to thank Matt for all his hard work, dedication, commitment and input to the Board of the IHI since 2008, but in particular within the past two years as the IHI President.

It is not always easy to commit to attending IHI events, but I feel it should be noted President Matt has attended all events throughout his two years in office.

A special note of thanks also to our retiring Board Members, Chair of the College of Fellows, Michael Mallon, Company Secretary, Brian Fahy, & Martin Cassidy , Events Committee.

On a closing note, I would like to acknowledge the passing of our esteemed colleagues who over the years committed their time freely for the development of Institute.

Terry O'Faolain FIHI Peter Keehan FIHI Jerry O'Sullivan MIHI Sheila Matthews FIHI

Tina Tina Maree MIHI National Executive Officer

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IHI Membership Growth 2018

Q4 18.5%

Q1 16.9%

We achieved our goal and we did it with your support.

Q2 18.5%

Q3 46.2% 2018 was a successful year for IHI Membership with steady growth reported month on month representing a 7 % increase on 2017.

The Institute's primary source of income comes from Membership, it is important to note, that we must maintain the current growth pattern to enable us to expand and grow regional presence and Membership services. on your behalf.

Your support is imperative to our growth and we ask that you encourage, and promote IHI membership within your team, business and network.

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A Note from Team IHI Dear Member, We recognise Members participation is central to the success of our Institute. Our focus for 2018-2019 will be to continue developing relevant member's services whilst offering those services within a wider regional spread.

By strengthening our Membership, benefits, communication and engagement your Institute will continue to grow and develop and have the necessary supports in place to achieve and deliver our strategic goals and objectives on your behalf.

Tina Maree MIHI

National Executive Officer

We welcome your input and would encourage you to provide back and suggestions for topics you may wish us to host or suggestions for Networking events The Institute exists for your our members and without you there would be no IHI. Membership Services

Seminars Networking Events Discount Membership Card Professional recognition - Eligible to use post nominals (MIHI, FIHI, AIHI) Monthly IHI HNN Hospitality Network News Training Programmes The IHI Hospitality Management Awards Prefered rates for IHI and RAI Events

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Cynthia O'Neill

Membership & Events Executive

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