IHI HNN January 2024 Issue

HNN HOSPITALITY NETWORK NEWS

Mentors Matter An IHI Programme

JANUARY 2024

Hospitality Network News 3 President's Note 4 New Members & Business Partner Profiles 8 Booking.com shares its 7 predictions for travel in 2024 13 Connacht Hospitality Group Appoints Two New Directors to Drive Strategic Expansion 14 EXCEL Hotel & Catering Salary Guide 16 Introducing Alkimii Property 22 Sodexo UK & Ireland is ahead of schedule on Net Zero 2040 roadmap 24 Expedia Group Secures New and Expanded Travel Partnerships in Europe 28 A consistent culture: Leading hotel tech provider named as ‘great place to work’ for the third year running 32 Guestline Announces Launch of New Voucher and Gifting Platform, GuestVoucher 36 Shannon College of Hotel Management Update

PRESIDENT'S NOTE Dear Member, As January comes to an end, I’d like to remind you of the latest IHI benefit available to you, ‘IHI Mentors Matter’. A key objective of the IHI is to support the career progression and development of our members. We recognise that mentoring is a valuable tool to support this objective and as the professional membership body for the industry, it was important for the IHI to lead the development of an industry mentor programme.

The programme is being delivered through a bespoke platform, PLD, which will make creating and managing mentoring relationships a smooth and practical experience.

Since its launch, we have received a very high level of interest and commitment from IHI members eager to participate. If you are interested in being a mentor or mentee, please click here to start the process.

Or if you have a developing team member or members you feel would benefit from the IHI Mentors Matter programme but are not currently IHI members, I am pleased to confirm we are offering a special membership rate of €90 (T&Cs apply). To learn more, please contact Tina.maree@ihi.ie Daragh O'Neill FIHI IHI President

Mentors Matter An IHI Programme 3

IHI New Member Profile

Michelle Campion Sales and Marketing Manager Select Hotels

IHI January Business Partner Profile

The O’Leary Insurance Group (OLG) comprises over 200 staff spread over 9 office locations across Ireland. OLG are one of the largest brokers in Ireland, with access to a wide range of markets both locally and in London. OLG are also one of the largest placing brokers for the leisure and hospitality sector placing insurance programmes rangingfrom B &Bs and hostels to one of the largest hotel chains in thecoun try.

Over the last number of years, OLG have expanded significantly in terms of size and expertise.

We have a very strong team armed with extensive broking and client facing experience and having been acquired by Brown and Brown Inc are now among the 10 largest brokers globally with revenue exceeding 4bn.

We understand the commitment of the IHI to their members vis-à-vis access to cost effective professional advice and insurance procurement specific to your members individual hospitality sector requirements. We partner with our clients and IHI members to manage their risk, claims and overall insurance expectations.

5

EMPLOYER BRANDING SUMMIT 2024 Elevate your employer brand to attract and retain the best talent

January 31st, 2024 at EPIC Museum

#EBS24

Click here to register

Great Place to Work® Webinar Diversity & Inclusion in a workplace: From awareness to action, and the role of leadership.

Thursday, 8th February 2024 | 10:00 AM - 11:00 AM

Register now When it comes to diversity and inclusion in the workplace, you might wonder: - What are the key components of an effective diversity and inclusion strategy and how to measure them?

- What role does leadership play in promoting diversity and inclusion?

- How can we address unconscious bias in the workplace?

- What is the difference between equality and equity?

We have you covered! Join us for an informative webinar about diversity and inclusion, featuring Great Place to Work® experts and guest speakers from PREM Group and LIFT Ireland.

You will hear from experts and clients leading the way in the Irish industry: • Sarah Marr, HR Manager at PREM Group • Joanne Hession, Founder & CEO of LIFT Ireland.

This webinar will delve into power of Diversity and Inclusion for a collaborative future for all workplaces.

This webinar is designed not only for HR professionals but for anyone interested in creating a more inclusive workplace. We encourage you to extend this invitation to your colleagues.

We look forward to having you with us on Thursday, February 8th 2024!

7

8

9

10

11

12

Connacht Hospitality Group appoints Two New Directors to Drive Strategic Expansion

The Connacht Hospitality Group has announced two new additions to its Board of Directors : Group Operations Director Wayne Neilon and Group Finance Director Brian Lynch.

Announcing the new appointments, CEO Peter Fitzgerald said : I am delighted to welcome both Wayne & Brian to the Board and they have played a pivotal role in the growth of the group in the last number of years. They both bring a wealth of experience and strong leadership skills and will be instrumental in guiding the Connacht Hospitality Group to new heights.

Meath native Wayne Neilon has 30 years of experience in the Hospitality Industry, 8 years of which have been with the Connacht Hospitality Group. Wayne oversaw the group’s success and expansion since 2017 in his role as Group General Manager, placing heavy emphasis on developing the group’s leadership team. Wayne’s operational experience is complemented by the skills learned in Executive and Strategic Management Programs from Cornell University.

Clare native Brian Lynch holds a Bachelor of Commerce from UG, is a Fellow of the Association of Chartered Certified Accountants, an Alumnus of the Timoney Leadership Institute and is an Executive Business Coach. Brian has been with the group for the last 6 years and holds a number of board positions including non-executive board positions with Helplink Mental Health based in Galway and New Music Dublin.

These appointments coincide with Connacht Hospitality Group's strategic plan to expand its footprint and enhance its services. The company is eager to explore new opportunities and expand its presence in both existing and emerging markets, offering a wider range of hospitality experiences to its valued customers.

13

Hotel & Catering Salary Guide 2024

14

15

Introducing a comprehensive solution from Alkimii designed to enhance hotel operations, reinforce compliance, and optimise operational excellence.

Alkimii, a leading innovator in hospitality software, unveils its latest offering, Alkimii Property. This allencompassing solution aims to transform hotel operations, ensure compliance, and elevate operational efficiency. Following the success of Alkimii People, focused on managing workforce and HR processes, Alkimii Property seamlessly integrates compliance, maintenance, and communication functionalities into a unified platform. This empowers hospitality teams to efficiently manage critical tasks, mitigate risks, and deliver unparalleled guest experiences.

Key features of Alkimii Property include: Compliance Managing Risk: Every Step of the Way! Our Compliance feature is designed to bring peace of mind into your property management routine.

With Incident Management and NFC Checklists, it offers real-time dashboards for both property groups and sites, ensuring that compliance is not just a task but a state of mind with: · Checklists · Incidents Maintenance Maintenance Excellence, One Checklist at a Time!

Our Maintenance tool empowers users to monitor and control maintenance tasks across all property locations, with visual categorisation for quick issue identification. With Maintenance, you can ensure a more proactive, efficient and collaborative approach to property issue management.

16

· Checklists · Maintenance Tasks · Maintenance Review Communication Information that Matters!

Alkimii Property's Communications feature is the nerve centre for cohesive teamwork. Our platform ensures dynamic, efficient, and compliant communication channels, with: · Shift Notes · Chat · Newsfeed · Email Digests About Alkimii Alkimii, a provider of pioneering hospitality software, is dedicated to helping hospitality businesses streamline workforce management, simplify operations, and reduce costs. Widely adopted by numerous hospitality businesses in Ireland, Alkimii's platform is renowned for its extensive features encapsulated within a singular software solution.

Visit www.alkimii.com for more information, or download the Alkimii Brochure here.

17

Neven talks trends - Neven Maguire will be joining Gillian Nelis, Managing Editor of the Business Post Group, on The Hospitality Stage on day two of HEX24.

Neven, owner and chef at McNean House Restaurant in Cavan, will share his expert knowledge from the restaurant business and as one of Ireland's premier chefs, to give us some insights into the latest food trends coming down the line.

Gillian who is no stranger to the Irish food scene, served as editor of FOOD & WINE magazine for eight years before becoming managing editor of The Business Post. Gillian will chair the discussion panel which also includes Laura Moriarty of the LVA Soon to be sold out Spaces are filling up fast for Ireland's biggest gathering of hospitality professionals in 2024, with both the Main Hall and Industries Hall expected to be fully booked in the next two weeks. A deadline for exhibition enquiries has been set at February 2nd, though our sales team have warned that this may have to be brought forward after a very busy week last week.

To join the 150+ exhibitors at HEX24 and showcase your business to thousands of hospitality professionals, call Francis on 0874477672 Register for your free ticket here

Sodexo UK & Ireland is ahead of schedule on Net Zero 2040 roadmap Workplace services provider Sodexo UK & Ireland has achieved a 37% reduction in absolute greenhouse gas (GHG) emissions across scopes 1, 2 and 3, compared to its baseline year of 2017 putting it ahead of schedule on its journey to net zero 2040.

This reduction represents the removal of approximately 400,000 tonnes of carbon (tCO2e) from its footprint as at 31 May 2023 and includes emissions relating to all company activities across the UK and Ireland, including direct operations, activity at client sites and supply chain.

Sodexo – which was one of the first organisations to have a Science Based Targets initiative approved net zero target – had shown in its net zero transition plan that, to remain on track, it would have needed to achieve at least 25.5% reduction in absolute GHG emissions by the end of FY23, arriving at 810,886tCO2e. Instead, the business achieved a 37% reduction and recorded a footprint of 689,172tCO2e.

A comprehensive report covering the period 1 June 2022 to 31 May 2023, with externally verified emissions data, highlights key achievements for Sodexo UK and Ireland, including: Scope 1 & 2 emissions: In the UK and Ireland, Sodexo reduced emissions in its direct control by 50%, through initiatives such as membership in the Climate Group’s RE100; commitment to 100% renewable energy purchases; and a progressive transition to hybrid and electric vehicles. In the last financial year, Sodexo purchased 96% renewable energy.

Scope 3 emissions: The business also achieved a 36% reduction in scope 3 GHG emissions – those outside its direct control. Initiatives such as Sodexo’s net zero supply chain engagement strategy; a commitment to sustainable food options; and a robust food waste prevention programme have contributed significantly to the reduction.

Flag Targets: Sodexo has now set forest, land and agriculture (FLAG) science-based targets – 40% absolute GHG emissions reduction by 2030 and a 72% reduction by 2040.

22

Sean Haley, chief executive, Sodexo UK & Ireland, said: “While there is still a long way to go, it is important to take a moment to reflect on quite how much has been achieved since 2010, when we first started working with WWF on our scope 1 and 2 calculations. Our latest report is encouraging and will, I am sure, build confidence in our ability to achieve our near and long-term targets to achieve net zero 2040.”

Claire Atkins Morris, sustainability director, Sodexo UK & Ireland, said: “Working towards net zero is complex and can be an overwhelming challenge. With multiple data sets and action levers across business activities, it isn't easy. There are many opportunities for learning, refining and improving as we go. This, naturally, means that we need to be agile to the fast pace of change informed by external factors.”

“This year, for example, we chose to move away from our 2025 carbon neutral target and reallocate funds to decarbonisation projects. We should all expect to see and be comfortable with changes in our journey, rebaselining and the influences of the external landscape.”

Sodexo in Ireland is part of the global Sodexo Group, a world leader in delivering services that improve the quality of life to clients in business and industry, education, financial, pharma and healthcare. These include food services, infrastructure build, facilities and estate management, optimising the workplace experience, wellness experiences, personal and homecare services. Sodexo employs approximately 2100 people in Ireland and Northern Ireland. https://ie.sodexo.com/netzero

23

Expedia Group Secures New and Expanded Travel Partnerships in Europe Expedia Group Secures New and Expanded Travel Partnerships in Europe Expedia Group unlocks traveller demand for new European partners and increases their visibility to highvalue travellers New partnerships announced today include Ryanair, Icelandair, Iberia Airlines and Deutsche Hospitality

LONDON, December 5, 2023 — Expedia Group announced today a series of new and expanded travel partnerships across Europe, encompassing B2B technology, advertising partnerships and supply distribution deals, connecting European partners to the company’s extensive global traveller base and giving them access to Expedia Group’s innovative technology and industry expertise. The deals further cement Expedia Group’s presence in the continent and commitment to propel partners to easily capture the attention of high-value travellers from around the world.

Powering Travel with Unmatched Technology Solutions Expedia Group powers companies of all sizes, from a multitude of industries to succeed in the complex universe of travel by providing innovative technology, supply and tools to power their own sites.

Partners can choose from White Label Template, a turnkey, tailor-built solution that provides their travellers with an end-to-end travel experience on a site that is branded for the partner; or Rapid API, a scalable solution that empowers travel companies to build end-to-end booking experiences by leveraging Expedia Group’s global lodging inventory. Additionally, Expedia Group continues to offer European travel advisors access to a wide breadth of travel inventory, rates, and availability through the Expedia Travel Agent Affiliate Program (TAAP). Expedia Group’s newest European technology powered partnerships announced today include: Ryanair: Over the coming weeks, Ryanair, Europe’s largest low-cost airline, will launch ‘Ryanair Rooms’, a renewed offering that leverages Expedia Group’s White Label Template technology, allowing its customers to book a hotel with their flight and access Expedia Group’s Virtual Agent, an AI-powered customer service tool. The Ireland and UK sites launch in December, with a phased rollout to additional markets next year.

24

Icelandair: The flagship carrier of Iceland will launch Saga Club, a new travel site, powered by Expedia Group’s White Label Template, providing a way for its most loyal travellers to book additional trip elements with their flight. Saga Members will be able to access Expedia Group’s global supply of hotels, car rentals and activities to redeem and earn Saga Points. This service will enable the airline’s loyal travellers to book additional trip elements, using the program’s loyalty points, to enhance their journey. The travel site will be offered to Saga Club members in the new year.

ADAC - Germany’s largest automobile association partners with Expedia Travel Agent Affiliate Program (TAAP), giving ADAC’s travel agencies access to Expedia Group’s vast inventory of travel products, including hotels, flights, rental cars, and activities.

Advertising Europe to a Growing Audience Expedia Group Media Solutions is a leading travel media network, providing a targeted way for travel partners, Destination Marketing Organisations (DMOs) and brands to reach, engage, and convert millions of travellers worldwide through advertising solutions. With its vast network of travel brands and global reach, Expedia Group Media Solutions provides partners with proprietary data and dynamic advertising solutions to deliver impactful campaigns and measurable results.

Recent partnerships include: Deutsche Hospitality - which unites eight brands like the prestigious Steigenberger Hotels & Resorts under one roof, will be investing in display advertising and industry-leading advertising solution, TravelAds, to target the hundreds of millions of travellers visiting Expedia Group sites each month .

The European Travel Commission (ETC) - the ETC’s Creative Cities of Central Europe Campaign promoted the undiscovered value of the Visegrad countries of Czechia, Hungary, Poland, and Slovakia to U.S. travellers. The campaign ran from August to October this year and highlighted the region’s rich culture, history and natural beauty.

Croatian National Tourism Board (CNTB) – In partnership with Expedia Group Media Solutions, CNTB developed a series of impactful campaigns targeting both European and USA markets, highlighting Croatia’s unique charm and natural beauty. Focusing on European markets, European travellers were encouraged to explore Croatia beyond the familiar through gallery spotlight pages.

The promotion connected the CNTB with Expedia Group's high value travellers, resulting in a 10% increase on the average daily spend year-on-year on Expedia channels during the campaign period. To capture the US market, travellers from the States were inspired to visit Croatia's distinct regions and experiences through the "Always in Season" campaign. During the CNTB's targeted campaign, Croatia experienced a 10% uplift in demand across Expedia channels from US travellers.

25

Enhancing Reach and Boosting Conversion for Supply Partners Expedia Group is also announcing new supply partnerships, enabling European partners to capture more share of wallet and gain visibility to Expedia Group’s global customer base. The company’s strong footprint in the U.S. in particular means European partners can take advantage of a high-value demographic planning trips across the Atlantic. Company research shows that in the first half of 2023, American travellers spent more, booked earlier and stayed longer on their trips compared to European travellers.

Turkish Airlines has expanded Expedia Group’s Air Member Only Deals to Europe following a successful pilot in the United States. The airline offers exclusive discounts to Expedia rewards members, driving better conversion and boosting revenue. A similar campaign ran in the U.S. during the first six months of 2023, resulting in an over 15% uplift in ticket-booking volume on Member Only Deal routes for Turkish Airlines.

Iberia Airlines: Spain’s flagship carrier and leading carrier between Europe and Latin America has expanded its direct New Distribution Capability (NDC) connection with Expedia Group. Millions of travellers who shop for and book Iberia flights can now enjoy more options to customize their travel with ease on multiple European points of sale, United States and Mexico.

Sonder and TravelStaytion: Expedia Group’s ongoing partnership with the UEFA Champions League continues for the 2023-24 season. For the first time, Expedia Group’s lodging partners – including Sonder and TravelStaytion – will support the upcoming sponsorship of fan-focused events with dedicated booking experiences through Expedia Live. Booking these lodging experiences will be available mid-December 2023 on the dedicated Expedia Live x UEFA Champions League site.

Expedia Group is also expanding its car rental offerings in Europe through a number of new partnerships: Alma, a family-owned car rental company, has signed a partnership with Expedia Group to distribute its car inventory in eight European countries including Greece, Malta, Romania, and Albania.

Drivalia, a leading car rental company with a large fleet of electric and hybrid vehicles, has expanded its partnership with Expedia Group to distribute its cars in Spain, Italy, Portugal, and the UK. Green Motion, Green Motion, an international car rental company that offers low-emission vehicles, has expanded its partnership with Expedia Group to help bring environmentally efficient driving within Europe and worldwide.

26

Record go, a leading Spanish car rental company with a wide range of vehicles, including cars, vans, and SUVs, has also expanded its partnership with Expedia Group from Spain and Portugal to now include Italy and Greece.

1Insights sourced from Expedia Group's proprietary first-party data and third-party research partners, comparing year-over-year performance during respective campaign periods.

2Expedia Group data, all lines of business excluding cruise, H1 2023.

“This wide range of new and expanded partnerships demonstrates the strength and resilience of travel demand in Europe, as well as our ability to power partners of all sizes. Our partners benefit from our expanded European footprint with new ways to connect to high spending global travellers, and access to our cutting-edge B2B technology solutions and our industry-leading advertising solutions.” said Ariane Gorin, President, Expedia for Business, Expedia Group.

If you’re interested in partnering with Expedia Group, please visit the Expedia Group partner site here.

For more information please reach out to your local Expedia Group account manager for more details.

27

A consistent culture: Leading hotel tech provider named as ‘great place to work’ for the third year running

A leading hotel technology provider and booking specialist is in a celebratory mood after, once again, receiving a top accreditation for its company culture — a reflection of its steadfast commitment to professional development and earning employees’ trust.

For the third year in a row, Net Affinity, a market leader in Ireland with a growing portfolio of hotels in the UK and internationally, has been named as a certified ‘Great Place to Work’ by the leading body, Great Place To Work® IE (GPTW), which celebrates companies that have created an exemplary employee experience.

The company places great emphasis on its people and as a result has experienced consistent growth — allowing it to launch a brand new booking engine in the UK at the end of last year. It also boasts an impressive retention rate, with a senior management team who have all been at the company for more than 10 years.

After being named as one of the top places to work within the technology sector in 2023, Net Affinity is looking to emulate this success when the rankings are announced later in the year. For now, it is looking to continue helping hoteliers put their best foot forward and capitalise on what is set to be another exciting year for UK hospitality.

Commenting on the accreditation, William Cotter, Founder and Managing Director at Net Affinity, said: “We are very passionate about our workplace culture at Net Affinity, and are very lucky to be made up of a collection of wonderful and committed people — who all play a part in creating a great environment. This is our third year partnering with GPTW and we were delighted to receive the accreditation again for 2024. The survey takes our employees a short time to complete, but the insight is so valuable.”

Great Place to Work is an external company that audits a businesses’ ‘culture’ via a Trust Index Survey, seeking to establish the level of trust that employees experience in their leaders. This offers businesses actionable insight, and allows them to sustain and grow a desirable culture. It also allows companies to earn external recognition — helping to retain and attract top talent.

William continued: “For us, putting our people first has always been a priority and I believe it is the key ingredient for our sustained trajectory of growth. There are some exciting things in the pipeline for 2024, especially having launched our new booking engine at the end of last year — but of course, none of this would be possible without our amazing team.” Net Affinity is an industry leader in hotel technology, offering a range of products that include its booking engine, as well as website design and digital marketing — with a talented team of hospitality professionals always on hand. Built by hoteliers for hoteliers, the combined hospitality experience within the team encompasses more than a century. Its personable service allows hotels to easily navigate the complexities of the online world, and ultimately, increase revenue.

28

Discover how IMS, a guest technology partner within hospitality, collaborated with Fitzgeralds Woodlands House Hotel & Spa to transform their guest experience.

Join the Fitzgeralds, alongside IMS CEO Denis Ahern, as they take you on a journey through the hotel's evolution, and their collaborative efforts that have transformed the guest technology experience and brought innovation to the heart of hospitality.

To become a part of this transformative journey with IMS, contact the team here.

Guestline Announces Launch of New Voucher and Gifting Platform, GuestVoucher

Transforming the way Irish hoteliers sell and manage their vouchers Guestline are delighted to announce the launch of GuestVoucher, its new integrated voucher and gifting platform, just in time for the upcoming and busy Spring season of Valentines, Mother’s Day and Easter season. Hoteliers will now be able to sell personalised monetary and experience vouchers to guests who will then have the choice to redeem against particular hotel services or use as an alternative to cash payments.

Hoteliers can choose either monetary vouchers that have a simple cash redemption value or experience vouchers which can promote and encourage sales of particular packages, amenities or services available throughout their property.

GuestVoucher has been developed to enable operators to generate additional revenue and upsell opportunities by offering both existing and potential new guests the option to enhance their stay with additional experiences. When purchased as a gift, operators can attract new guests to their property and services who might not otherwise have considered booking. This brings the opportunity to build guest loyalty in line with positive guest experiences, drive guest and customer acquisition and extend upsell and revenue opportunities from those guests redeeming their vouchers who might then consider a room upgrade, extending their stay or booking additional services beyond their voucher.

GuestVoucher offers hoteliers complete autonomy over their voucher design and functionality. They can opt to design in line with their own hotel branding to ensure consistency across marketing and communications, in addition to setting expiry dates and any other required limitations around sales and redemptions. Multi-site groups can also control the locations at which vouchers can be redeemed in line with wider sales, marketing, revenue and distribution strategies.

32

Intuitive and flexible, it offers a straightforward, easy to navigate shopping experience for guests. For hoteliers to set up, they simply need to create a voucher template in line with their own branding and design guidelines and can then select to create as many voucher options as they require using the master template. Whether for F&B, spa or a choice of monetary amounts, for example. They can then set expiry dates to reduce P&L liability, choose preferred delivery methods to guests, choose a subdomain so they have their own URL which can be added to the main website and then finally add a payment provider to ensure payments can be processed online before launching to sell.

Commenting on the launch of GuestVoucher, Clio O’Gara, Guestline Country manager for Ireland, says: Gift vouchers provide a fantastic opportunity for hotels to boost revenue. Individuals who have enjoyed their hotel experience can derive pleasure from sharing that experience with a loved one through gifting.

Historically, managing gift vouchers from a hotel’s perspective has posed challenges. However, with Guestline’s GuestVoucher, all transactions are seamlessly handled and reconciled through the PMS and Newbridge Point of Sale. These vouchers can be sold online or at the front desk, allowing hotels to design and manage their gifts efficiently, ultimately driving additional revenue. We are excited to roll out GuestVoucher here in Ireland, it serves as a welcomed and valuable added feature to our existing range of solutions and the feedback so far from our live sites has been exceptionally positive.”

For more information on how Guestline’s GuestVoucher can enhance your guest experience and drive revenue please visit https://bitly.ws/3aGbM

33

Click here to learn more.

Every Year, 5 of our year 3 students apply to take part in the European Mise en Place Competition to represent Shannon College of Hotel Management. This years team includes, Lauren McCormack, Iuvali Cazacu, Kollete Kucinskas, Emer Ryan and Sarah O’Connor. The team will be guided, and mentored by Ms. Celine Ryan, lecturer in HRM, Management, Entrepreneurship and Marketing. The team have been working hard over the last number of months and are getting ready to fly to Maastricht in February 2024 to compete against the top hospitality schools in Europe, representing Ireland and the College.

The theme of this years competition is “When Artificial Intelligence meets Human Intelligence - The rise of a new generation”. We are so proud of our students and excited to follow and support them along their journey! Follow the team on Instagram - shannons_reality_emcup2024

We were so delighted to welcome this semesters group of IISMAVO Indonesian students on their study abroad programme. The 12 students joined our current year 1 UnderGraduate students in their practical and theory classes as well as fully immersing themselves in the Irish culture, visiting the surrounding towns and cities, and learning the true meaning of Irish Hospitality! We so enjoyed seeing each of the students getting involved, sharing their knowledge, experiences and skills as well as opening our own students eyes to the wonderful Hospitality of Indonesia. Students pictured in Shannon College with Head of College, Mr. Adrian Sylver, Programme Leader, Ms Edmeia Oneda Kearney, as well as College Lectures and staff. The students generously gifted the college gifts from their home Universities. Thank you for your incredible hospitality.

36

Virtual Q&A session Our virtual q&a session will take place on April 30th at 6:30pm. This is a chance for students who are interested in a degree programme with us at Shannon College of Hotel Management to log in and hear directly from our students and lecturers as well as ask their own questions about college life, entry routes, fees and accommodation.

Link to register - https://forms.office.com/e/cHTvAjQM2y TY Taster Day We are delighted to be running our next TY taster day on February 8th. Students are welcomed with their schools to visit our campus and explore life as a student of the college as well as gain an insight in to the world of Hospitality.

(This event is fully booked but if you are interested in arranging an event or visit with your class, please reach out to our school liaison officer Emma Daly at edaly@universityofgalway.ie) Hospitality Skills Development Course One-Day Course Running Saturday 11th May 2024. €75 PP Students will have the opportunity to experience one Food & Beverage Module and One Rooms Division Module, giving them a truly rounded experience.

This course will allow you the opportunity to meet like-minded people, make new friends and networks, explore the world of Hospitality as well as gain some valuable skills for part-time work.

This is the perfect step for you if you are considering studying a degree programme at Shannon College of Hotel Management or pursuing a career within the Business and Hospitality Industry.

Food & Beverage Modules 1- Culinary Arts 2- Food and Beverage (Restaurant and Barista) Rooms Division Modules 1- Accommodation Services 2- Front Office T&C's* - Students will be placed in their practical rotations at random on the morning of the course.

Link to Page for further info https://www.universityofgalway.ie/shannoncollege/courses/hospitalityskillsprogramme/ Link to register - https://forms.office.com/e/7uRXSUhq4T CPD Continuous Professional Development Courses Discover what flexible programmes we have on offer https://www.universityofgalway.ie/shannoncollege/courses/continuousprofessionaldevelopment/

37

Conflict Management Module Tuesday, 27th February 2024 This one-day conflict management module will be held on campus at Shannon College of Hotel Management This course has been designed to train members of the management and supervisory team on how to prevent and handle conflicts that occur in their workplace. The course is designed so that participants become familiar with common causes and signs of conflict, how the law relates to conflict management, the part the participant plays as a company representative in the prevention and the handling of conflict. The participants will get hands on experience in how to handle conflict through role plays as well as having an opportunity to see how mediation can work in solving conflict as it arises.

We know that conflict can occur at all levels of an organisation so having the skills to set your team up in a way that reduces conflict is key to the success of any organisation.

The course itself will cover the following topics: Introduction – setting the scene for the day.

Identifying causes of conflict.

Prevention is better than cure – setting our team up for success.

Understanding ourselves and the role we play in managing conflict.

Recognising signs of conflict Mediation – when to use it?

Interventions we can use to resolve conflict.

Structuring our discussions to resolve conflict.

Wrap up.

Course Fee €450 Please email fiona.duggan@universityofgalway.ie to register.

38