IHI HNN Nov-Dec 2023 by Irish Hospitality Institute

HNN HOSPITALITY NETWORK NEWS

Hospitality Management Awards DECEMBER 2023

Hospitality Network News 3 President's Note 4 New Members and Business Partners 6 IHI Founder’s Evening & Hospitality Management Awards 10 HRS - Transitioning to a Cloud PMS 14 Brewing Success: Connect Ireland 2023 18 Telling the Revenue Management Story: Lessons from the Cinema 22 Sodexo Ireland raises over €45,000 for Shine A Light Night 24 Shannon College Events 26 Interview with Joanne Vaughan, Owner and CEO of HRS Hospitality and Retail Systems 30 Savour Food eTraining

PRESIDENT'S NOTE Dear Member, I hope you are keeping well. It’s hard to believe it’s already December. The year seems to have flown by and although this is a particularly busy time of year for our industry, I hope you are enjoying some of the holiday festivities. Last Thursday, 23rd November, just under 700 attendees enjoyed a fantastic evening at the IHI Founder's Evening & Hospitality Management Awards, which took place at the Clayton Hotel Burlington Road in Dublin. The IHI Founder’s Evening & Hospitality Management Awards has, in recent years become the “must-attend” event in the hospitality calendar. So we were delighted with the number of attendees. As in previous years, the excitement was immense as we celebrated and honoured 70 finalists, for their, passion, professionalism, ability, energy and excellence. 2023 attracted the highest number of nominations to date with a total of 152 received from across Ireland. The IHI Awards nominations process allows IHI members to submit their nominees across fourteen categories. There are two rounds to the nomination process. In the first round, three industry experts, are assigned as Judges. A total of 42 are then allocated to their respective category. Each judge then individually scored each nomination. Once all scores are received, the top five proceed to the second round. In Round 2, the successful finalists are then interviewed by the panel of judges. Each finalist is scored on a competencybased interview and the winner of each category is announced on the awards night. HI Fellowships were awarded to Dan Murphy FIHI, Des McCann FIHI and Niamh Jordan FIHI. You can see the list and photos of this year’s winners and Fellows in a special section of this HNN. C If you did not nominate a member of your team or attend the IHI Hospitality Management Awards this year, I highly recommend that you do so and mark your calendars now for next year’s awards, which will take place on Thursday, 28th November 2024. A huge congratulations to all of this year’s winners and Fellows and a very sincere thanks to our Members, Patrons, Sponsors and colleagues who joined us. It was a truly fantastic evening. Thank you for your continued membership and we look forward to supporting you in 2024. Wishing you a very happy Christmas and a prosperous New Year. Daragh O'Neill IHI President 3

Welcome to our new Members & Business Partners

Tayfun Sapancilar, MIHI Food and Drink Manager at Radisson Blu Dublin Airport

CBE is one of the leading Innovators in Retail & Hospitality Technology. Formed in 1980 with Head Office in Claremorris Co. Mayo, CBE has grown to become one of Europe’s largest EPoS providers. Employing over 220 highly skilled personnel, CBE now have installations across 14 countries. With an annual investment in excess of €3.5m in Research & Development (R&D), CBE empower their retail and hospitality partners to run their businesses more effectively. The company’s bespoke software development capability provides reassurance for CBE’s partners that they will be first to market with all current and future market trends. www.cbe.ie About Journey Hospitality https://journey.travel/ is a hotel technology business revolutionising ecommerce for the hospitality industry maximising online experiences to drive commercial success. Its portfolio includes: onejourney® - the world’s first all-in-one hotel ecommerce platform enabling guests to customise their stay by booking rooms, spa, dining and retail products in a single shopping basket; Premier Software - the UK’s top spa and leisure management software; Gifted - the UK’s market leading hotel gift voucher platform and Journey Agency working with luxury hotel partners for web development and digital marketing performance. Established in 2010, the Cheltenham-based business has a team of over 120 industry experts at the forefront of hotel ecommerce innovation. A Certified Google Partner, Journey works with over 650 luxury hotel partners around the world including Claridge’s, Beaverbrook, Calcot Collection, The Londoner, Soneva (Maldives) and Grantley Hall. The company won the Best Hotel Technology Product (over 100 employees) at the Boutique Hotelier Awards 2023, ‘Innovation in Tech’ award at the Business Awards - Travel 2023, and GloucestershireLive’s Innovation Award 2023. Journey is also shortlisted for the Best Hotel Booking Solutions Provider at the 2023 World Travel Tech Awards for its onejourney® platform. 4

IHI Founder’s Evening &

Hospitality Management Awards

Over 650 Hospitality, Catering and Tourism professionals gathered at last week’s IHI Founder’s Evening & Hospitality Management Awards. The IHI Hospitality Management Awards (HMAs) are not about the hotel /restaurant/tourist attraction or catering venue, they are a recognition of the nominated person in their role, their capability, technical skills, innovation, passion and excellence in what they do. Award nominations continue to grow yearly, confirming the IHI HMAs are a much sought-after accolade. This year, a record-breaking 152 nominations across 14 award categories were received with a total of 70 finalists honoured on the evening. 2023 HMA WINNERS IHI Graduate of the Year - Evan O'Donoghoe, TUS Limerick IHI Employee of the Year - Pictured Andre Duffy and winner Peter (PJ) Browne, Cahernane House Hotel IHI Young Manager of the Year - Micheala Mcilkenny, The Convention Centre Dublin (Levy Ireland) IHI Catering General Manager of the Year - Michael Fox, The Convention Centre Dublin (Levy Ireland) IHI Conference & Events Manager of the Year - Ali Mooney, Fota Island Resort IHI Food & Beverage Manager of the Year - Pierce Lowney, Trigon Hotels IHI Environmental Manager of the Year - James Gleeson, Press Up Group IHI Finance Manager of the Year - Danielle Jennings, Maldron Hotel Sandy Road, Galway IHI Revenue Manager of the Year - Emma Cronin, Maldron Hotel Newlands Cross IHI Sales & Marketing Manager of the Year - Nicky Blake Knox, Conrad Dublin IHI HR & Training Manager of the Year - Catriona Sheehan, The Kingsley IHI Executive Head Chef of the Year - Aaron Duffy, Castle Leslie IHI Deputy General Manager of the Year - Agnieszka Lalor, Crowne Plaza Dublin Airport & Holiday Inn Express Dublin Airport IHI General Manager of the Year - Valerie O'Neill, Clayton Hotel Sligo 6

Daragh O’Neill, IHI President said, ‘Professional recognition for our people is more important now than ever as we compete in encouraging second level students to consider Hospitality and Tourism as a career. Promoting careers in hospitality in secondary school’s is essential for sustaining our industry's growth. We need to debunk misconceptions and showcase hospitality's diverse and rewarding opportunities. Engaging with schools can ignite passion and curiosity about the myriad roles available such as Digital Marketing, Revenue Management, HR, Facilities Management, Accounts in addition to the traditional front of house roles Food & Beverage and Reception Let us commit to fostering a culture of retention, mentorship, and proactive co-ordinated industry and third-level education outreach to secondary schools. Together, we can ensure that the Irish hospitality industry flourishes for generations.’ Daragh continued ‘Tonight we will also honour three esteemed IHI members by elevating them to the IHI College of Fellows to recognise their significant contribution to the IHI and our industry.’ IHI Fellowships were awarded to Dan Murphy FIHI, Des McCann FIHI and Niamh Jordan FIHI’. Daragh thanked the Judging panels, Sponsors, Patrons and Business Partners who all help in making the event the success it is.

Elected IHI Fellows Des McCann FIHI, Niamh Jordan FIHI and Dan Murphy FIHI

Daragh O'Neill, Adriano Dal Bianco, Evan O'Donoghoe, Franca Dal Bianco and David McEnroe

Daragh O'Neill, Peter (PJ) Browne, and Andy Duffy

Daragh O'Neill, Micheala Mcilkenny and Darren Guy

Daragh O'Neill, Michael Fox and Jim Reeves

Daragh O'Neill, Ali Mooney and David O'Connor

Daragh O'Neill, Pierece Lowney and Micheline Corr

Daragh O'Neill, James Gleeson and Mick O'Reilly

Daragh O'Neill, Danielle Jennings and Michael McCartan

Daragh O'Neill, Emma Cronin and Clio O'Gara

Daragh O'Neill, Nicky Blake Knox and William Cotter

Daragh O'Neill, Catriona Sheehan and Fania Stoney

Daragh O'Neill, Aaron Duffy, and John Henry

Daragh O'Neill, Valerie O'Neill, and Patrick McNamara

Brewing Success: Connect Ireland 2023 – a pouring of Insights, Innovation and Hospitality

Last Thursday, 23rd of November 2023, the Guinness Storehouse in Dublin played host to a dynamic gathering of over 60+ hoteliers for our Connect Ireland event. Nestled within the iconic home of Guinness, attendees were treated not only to an insightful lineup of speakers and panellists, of learning and networking, but also to the perfect blend of hospitality—a hearty lunch and a pint of the famed Irish stout. The event, masterfully MC’d by the skilled Orlaith Carmody, a coaching and consulting facilitator, and hosted by Clio O’Gara, Guestline's Country Manager for Ireland, provided a platform for industry experts to share their knowledge. The keynote speaker, Tom Kennedy, Change Management Expert from Agility Hospitality, took the stage to delve into the transformative concept of creating an 'environment for change' within the hospitality business. Emphasising the importance of continuous improvement, he outlined a 4-step approach, shedding light on the value-adding activities that captivate guests and why stagnation is a recipe for falling behind. The panel discussion on 'How Guest Expectations are Changing Operations in Hotels' featured industry experts such as Allison Chambers of Oaky, Allan Nelson of For-Sight, Sharon Power Cowley of Net Affinity, and the spontaneous addition of Ciara Crossan from WeddingDates.ie. The conversation revolved around the interconnected nature of technology, underscoring the need for seamless collaboration among partners to meet evolving guest expectations, in particular the younger generation, who expect a fully connected experience from start to finish.

Chris Jones, Senior Product Manager at Guestline, Allan Nelson, CEO of For-Sight, and David Byrne from AskSuite, shared insights on 'How AI is Going to Impact Hospitality.' Acknowledging the rapid integration of AI in various sectors, they stressed the importance of embracing technology, dispelling fears, and understanding the benefits for both hoteliers and guests. The discussion highlighted the need for education as the panel urged hoteliers to consider AI as a helpful aide rather than a threat. Michal Rao, Senior Account Manager at STR, provided valuable insights into the hospitality market outlook, noting the global recovery in room sales post-2019. However, he pointed out that challenges persist, with the cost of living prompting some to downgrade their holiday choices. Despite these challenges, ADR growth remains robust, and new hotel constructions are underway, especially in Dublin with key events driving demand in 2024, promising an exciting year ahead for the capital’s hospitality sector. Chris Jones returned to the stage to discuss the 'Lobby of the Future' and the transformative power of self-service. Drawing parallels with the evolution of entertainment from DVD rentals to instant streaming, Jones painted a vivid picture of a future where mundane tasks are automated, promoting efficiency and elevating the guest experience alongside the growing importance of embracing technological advancements in the industry.

The day concluded with a thought-provoking panel discussion on 'Get Ready for Change,' featuring Daragh O'Neill, President of the IHI, Janice Gault, Chief Executive at NIHF, and Christopher Kenny, Chief E-Commerce Officer at The Great National Group. The panel addressed the challenges of engaging older customers, the multi-generational workforce, and the pivotal role of technology in shaping guest experiences. As the event wrapped up, attendees enjoyed a light lunch and a creamy pint of Guinness, fostering a relaxed atmosphere for further networking and discussions. The day set the stage for the evening's annual IHI Founders Evening and Awards Event at the Clayton Hotel, where the industry came together to celebrate its achievements and the individuals who contribute to its success. With a successful Connect Ireland 2023 behind us, the anticipation is already building for Connect Ireland 2024 where the conversation will undoubtedly continue to evolve. Stay tuned for more insights, innovations, and connections at #ConnectIreland2024!

Telling the Revenue Management Story: Lessons from the Cinema Byline: Michael McCartan, IDeaS ,Area Vice President, EMEA Ever been asked what you do for a living and struggled to answer? Just saying, “revenue management” doesn’t tell the story–nor does it clarify anything to your inquiring mother-in-law. Revenue management is a combination of art and science. We often define the discipline as selling the right product to the right customer at the right price at the right time in the right channel. When discussing revenue management, it is important to tell the right story to the right person in a way that is relevant to them—essentially storytelling. The best storytellers are in filmmaking. So, as a storyteller myself, I want to break down the role of a revenue manager through movie storylines. Grab your popcorn and enjoy the show! The Wizard of Oz For those unacquainted, The Wizard of Oz is a story about a young girl who is transported to a surreal landscape where she kills the first person she meets and teams up with strangers to kill again. Sound a little off? Try selling that synopsis to Warner Brothers film and entertainment studios. The point is that there are countless ways you can spin a story, but how it’s worded matters. Understanding and catering to your audience helps you craft your words in a way that makes sense and resonates with them. Use high-level statements that clearly communicate your end goals and steps to get there, then break down your role to the audience. Remember, your audiences vary and have different understandings of the basics of revenue management. Practice refining your revenue management “story” to fit their needs.

The Hunger Games This story is set in a dystopian society where individuals are selected to represent their communities and engage in an elaborate death match. It’s a battle of wit and strategy—some opt to run and hide; others go on the offensive. When in a meeting about objectives or revenue management strategy, sometimes we may want to run and hide. But revenue management is a game of strategy as well. If we can break down revenue management and navigate how it affects decisions, we win. Every process to keep a hotel running eventually boils down to rates and inventory – this is perhaps the most successful way to break down revenue management. What are you selling? At what price? We can also break down products and services further by the features of the room, bundles, or meeting and event rates. Understanding how to classify inventory and where to put emphasis helps you narrow your focus. Setting goals and identifying the steps needed helps you talk about how you’re driving revenue and value rather than saying, “We’re doing revenue management.” In other words, clearly think about and define your strategy first. The Best Years of Our Lives In this classic, a veteran returns home to his family as his teenage daughter is going through her first love crisis. In one scene the daughter says, essentially, “You guys don’t know what this feels like, you’ve always been in love and have always had each other.” To which the parents respond, “Oh honey, you have no idea how much we’ve been through, how much we’ve fallen out of love and in love again, and how much we’ve conquered together.” We’ve all had peaks and valleys in our relationship with revenue management. But eventually those highs and lows subside, and we get back on track. It’s a tough but wonderful cycle for revenue managers. Crafting a cycle for growth ensures we meet our goals, and rough patches are a part of that cycle. Do you have a list of best practices or notes for how you’ve conquered low points in the past? Good or bad, your experiences provide lessons to learn and grow from. My advice? Have a plan for good times, bad times, and the in-between.

A Star is Born We can’t all be Lady Gaga (or Judy Garland, or Barbra Streisand), but being a star within our own companies is possible. Successful revenue management doesn’t happen overnight, nor can we trace it back to one single person. But there are things you can be doing now and every day to be the star within your company. There are always quick wins that can make a difference, so what can you do now that makes a difference? At the hotel level: · What are your most important days to review? · Did major activity happen (group cancels, etc.)? · Did competitors do something different? · Have you reviewed rates for issues? At the corporate level: · What are your product and service needs? · How can you effect change management? · Is your org structure defined? · How do you define success? There are always things that you can work on to make yourself stand out. That’s a Wrap So, what are the key takeaways? 1) Know your audience and craft the right message 2) Define a clear strategy 3) Plan for good times, bad times, and in-between 4) Focus on the basics and incremental wins Revenue management is more than going over numbers and creating a budget. It’s about working with many projects and objectives in mind to find the best outcome, just as a movie walks you through a whole plot line to come to a perfect ending. By catering to an audience, knowing your growth cycle in and out, and finding ways to improve continually, revenue managers lead innovation and success.

We have an exciting story to share with you today. A tale of collaboration, guest satisfaction, and technology. Discover how we transformed the guest technology experience at Staycity.

At IMS, we're your holistic guest technology partner for hospitality & serviced living. With cutting-edge technology and expert support, we work alongside you to create seamless, secure, and sustainable solutions that cater to your guests' evolving needs. Our commitment to exceptional guest technology experiences results in better reviews, repeat bookings, and increased average daily rates.

SODEXO IRELAND RAISES OVER €45,000 FOR SHINE A LIGHT NIGHT Caption: Back row l/r: Michael Galkin, general services manager, Owen Roddy, health and safety lead, Declan Murphy, technical services director; Alaistair Armstrong, account manager, David Fox, managing director and Donal Donnelly, head of finance. Front row, l/r Deirdre Saunders, divisional director, Susan Creedon, brand and comms manager, Lynn Carson, account manager, Joeanne Kenny, regional legal counsel, Rhian O’Riordan, HR business partner, Julianne Forrestal, food transformation director and Glen Stewart, regional development chef. Employees of workplace services provider Sodexo Ireland raised over €10,000 for the 2023 Focus Ireland Shine A Light night on Friday 13th October, bringing the total amount raised to over €45,000 in the past five years. Funds raised by the employees go towards the charity’s coffee shop in Dublin city centre and this year’s contribution will be used to provide nutritious meals, advice and information to around 100 clients of Focus Ireland. For Shine A Light night, a team of employees from all over Ireland joined managing director, David Fox, to sleep outdoors in the Wicklow mountains. The leadership and account teams within Sodexo organised activities including Halloween wreath making, a sponsored cycle and bake sales to boost the fundraising efforts. Operating 365 days a year, serving breakfast, lunch and dinner, the Focus Ireland coffee shop ensures people affected by homelessness with no access to hot meals can be catered for in a safe, secure and welcoming environment. Focus Ireland takes great care in designing its coffee shop menus to make sure healthy, balanced, and nutritious meals are provided for its customers. The meals are heavily subsidised with fundraising from companies like Sodexo, with meat and vegetarian and vegan options offered.

David Fox, managing director, Sodexo Ireland said: “Shine a Light Night is a timely reminder of what some individuals and families must face every single day in Ireland. Sodexo is committed to enhancing the capacity and capabilities for those more vulnerable in our communities and work towards creating equity for all. Thank you so much to all our volunteers, our clients and our suppliers for their support over the past five years. Not only does the money raised by our employees provide nutritious meals to support a person’s physical health and wellbeing, but it also helps to keep the patrons of the coffee shop connected to vital services and supports social interaction”. Focus Ireland is the leading not-for-profit working to prevent people becoming, remaining or returning to homelessness. Every year, thousands of people in cities, towns and communities nationwide volunteer to sleep out for one night and raise funds. Niall Gaffney, corporate fundraising manager at Focus Ireland, said “'It is only through the dedication and resilience from our supporters, like Sodexo, that Focus Ireland can maintain and continue to provide its services to the thousands of individuals, families, children, and young people who rely on our support each year. Sodexo has been an integral part of our Shine A Light campaign over the past five years, and we cannot thank them enough for not only the funds they raise but for being true advocates in the mission to end homelessness.” Sodexo Ireland is part of the global Sodexo Group, a world leader in delivering services that improve the quality of life to clients in business and industry, education, financial, pharma and healthcare. These include food services, infrastructure build, facilities and estate management, optimising the workplace experience, wellness experiences, personal and homecare services. Sodexo employs 2,000 people in over 200 locations in Ireland and Northern Ireland.

Improve your daily revenue management Bookassist Intelligence is a powerful business intelligence platform that aims to improve your hotel's performance by empowering your management team with a whole new level of data agility, allowing them to purposefully interpret the huge amounts of data that your hotel generates on a daily, weekly and annual basis.

Light years ahead of traditional reporting Fully scalable and future-proofed to the needs of your hotel, this powerful business intelligence platform blows the top off traditional static reporting by providing additional analytical and strategic perspectives as well as actionable insights from your existing datasets and reports. Bookassist Intelligence empowers your business in a completely different way than anything before, enabling you to address broader business analysis requirements and assisting with future strategy planning. It helps you to understand the information behind the reports so that you can identify why something has happened and help suggest how you can improve future performance. You can combine, analyse and cross reference these datasets and dynamically drill down into multiple datasets to uncover meaningful and actionable insights - something that is just not possible with standard reporting. Data insights and alerts can be manipulated to allow you to explore data relationships, address underlying issues, and identify opportunities - all with the aim of improving your hotel's performance. Sandra Russell Senior Sales Executive Ireland 086 331 8184 sandra.russell@bookassist.com www.bookassist.com

We are delighted to be back running this hugely popular programme on campus here in Shannon College of Hotel Management, Monday 29th & Tuesday 30th January 2024. Revenue Management Day delivered by Oonagh Cremins – Owner The Innovate Room. Trends in Revenue & Distribution Management Where does Revenue Management sit in your organisation? Collaboration across Sales/Marketing/Revenue What is the best approach for pricing your hotel What makes a good competitive set? Benchmarking for growth Human Resource Management Day delivered by Sue Baird - Learning & Development & HR Specialist, Exec Coach How Culture, Compensation, Benefits & Branding impacts on your ability to attract & retain great people Insight into upcoming legislation changes & contractual requirements How impactful leadership skills are key to creating the best teams Relationships are built on great communications Helping people grow Course Fee €1,150 - Offered at an exclusive price of only €995 until November 30th (this price includes overnight accommodation and dinner on Monday 29th January)

Interview with Joanne Vaughan, Owner and CEO of HRS Hospitality and Retail Systems

Hello Joanne, it is lovely to speak with you, and even though you are quite well known in the business world, please share with us how HRS Hospitality and Retail Systems grew into the company it is today. I am very proud that our core values have remained intact even if we have grown into a company operating in over ninety countries. It is and always will be all about service to our customers. We grow with our customers, ensuring that we speak their language, understand their requirements, and meet their expectations. The hospitality industry has been accused of being “slow to transition to new technologies.” What are your thoughts on this topic? We are the largest global partner of Oracle, with a customer base set to reach an impressive 12,000, so we are excited to bring the latest Oracle Hospitality OPERA Cloud Property Management System (PMS) to Irish properties. With 5,000 of these properties already benefiting from this cutting-edge technology, we appreciate the customer concerns regarding the transfer from on-premises to cloud solutions. Our team in Ireland is here to offer expert advice and guidance, ensuring a seamless and secure move to the cloud. To further support hoteliers in this transition, we can provide our HRS Migration Tool service, which ensures the smooth transfer of commonly used and user-defined fields from Opera V5 hosted into OPERA Cloud. With HRS Hospitality and Retail Systems, you can embrace the cloud and unlock the full potential of your hotel operations. But Hospitality is not the only Industry you operate in; is this correct? Yes, we are experts in providing comprehensive systems and services for the hospitality and retail industries. However, our expertise extends far beyond these areas. The hospitality industry intersects with many other fields, such as wellness and leisure, and we are at the forefront of catering to these needs. Consider, for instance, a theme park with multiple hotels and restaurants or a luxurious resort boasting a spa and a golf course. Traditional hotel and restaurant management solutions are not usually equipped to handle the booking of treatment appointments or tee times; we have developed a management solution called TNG specifically for these purposes. We understand that success lies in providing holistic and tailored solutions that meet the unique requirements of each industry. That is why we have expanded our offerings to encompass a wider range of services, ensuring our clients receive the comprehensive support they need to succeed in their respective fields. 28

Tell me more about TNG. Why did you start developing your own solution? Because that is what our customers have been requesting before the “cloud wave” even started. Many of them have offered additional services like spa treatments and leisure activities, but they were restricted to using spreadsheets or manual solutions to manage them. As a result, they approached us for solutions that could efficiently handle guest activities such as equipment rentals, ticket sales, and group classes. At the same time, the condition was that the system must integrate with hotel and restaurant management systems. Ultimately, that is what we delivered: a management system for wellness and entertainment businesses of all kinds, that automates processes, streamlines operations, and minimizes hassles with accounting and reporting. Today, the brand is over 12 years old. TNG handles online bookings, loyalty programs, rentals, subscriptions, and online payments among other things. With its API and payment options, it can enable a completely contactless and cashless guest journey. Furthermore, we keep expanding into new fields. For example, we offer an F&B mobile app that takes functionalities of Simphony on an Android and iOS device of your choice. TNG constantly evolves, taking in valuable customer feedback and providing them with solutions to meet their demands. It has become a mature and dependable system with seamless integration and will continue to do so. Now, I am curious. Can you give us an outlook? I cannot reveal too much, but there will be many more exciting announcements this year. Do not forget to follow us on LinkedIn so you will not miss any news and updates.

Join the growing number of hospitality businesses who are taking action to reduce food waste while making a positive impact on their profits and the planet with free online food waste reduction training for staff, the Savour Food e-Training. Topics covered include: The issue of food waste waste and food waste management best practices, The importance of food waste measurement, Taking action and keeping up that momentum for lasting change. The course takes approximately 30 minutes to complete and can be undertaken independently at the user’s own pace on a PC or mobile device. The e-Training is suitable for a broad set of workers within hospitality (including kitchen porters, front of house staff, chefs, management) and can be delivered at induction or as part of continuing professional development. It will support the environmental programme of a business by giving crucial members of the team an introduction to waste management. It includes short videos and quiz questions, awarding workers who complete the e-Training with a certificate. Though the foodservice industry generates a significant amount of food waste, it is an area with considerable scope for improvement. Some simple steps food businesses can take include better stock inventory, reducing portion sizes, offering doggy bags for leftovers, improving the layout of bins and bin signage. This online training has been created in consultation with industry partners and tested with culinary students at Munster Technological University who reported it to be helpful, interesting and informative. This training is available free of charge. The Savour Food Programme is funded by the Department of Agriculture, Food and the Marine.

Learning Outcomes By the end of this module, the learner will: Have a good understanding of the issue of food waste and its climate impact Be informed about waste management Be able to identify actions to prevent and reduce food waste Understand basic ways to measure food waste in business Be aware of food waste initiatives and supports for businesses Know how to sustain food waste prevention across the operation How to register: Find the free online training at: learn.savourfood.ie

How to register: Find the free online training at: learn.savourfood.ie “In our continued efforts to drive awareness on the environment within our teams, we were delighted to be provided with an excellent Food Waste module which has increased the teams ability and understanding on the management of food waste within Dalata.” -Helen Devlin, Dalata Academy Manager Savour Food Programme Savour Food is a support programme for Irish foodservice businesses. The core aim of Savour Food is to help businesses reduce food waste. The programme, funded by the Department of Agriculture, Food and the Marine is implemented by the Clean Technology Centre (CTC) at Munster Technological University (formerly Cork Institute of Technology). CTC has been providing innovative and effective resource efficiency solutions since 1992 and is Ireland’s leading organisation for food waste prevention. For more, go to savourfood.ie -Helen Devlin, Dalata Academy Manager Savour Food Programme Savour Food is a support programme for Irish foodservice businesses. The core aim of Savour Food is to help businesses reduce food waste. The programme, funded by the Department of Agriculture, Food and the Marine is implemented by the Clean Technology Centre (CTC) at Munster Technological University (formerly Cork Institute of Technology). CTC has been providing innovative and effective resource efficiency solutions since 1992 and is Ireland’s leading organisation for food waste prevention. For more, go to savourfood.ie 31