IHI HNN December

HNN HOSPITALITY NETWORK NEWS

DECEMBER 2021 ISSUE Trinity College,Dublin

HNN CO 4 BRIAN BOWLE,FIHI President's Note 6 ARAMARK

Puts Climate Change on the Menu

8 BROADLINE GROUP TURNS 9

10 IHI WELCOMES NEW MEMBERS 11 IHI NEW BUSINESS PARTNER Integrated Media Solutions 12 IHI MEMBERSHIP Gift IHI membership to your team

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NTENTS 13 TRAINING AND EVENT DATES 2022

15 THANK YOU FROM THE IHI TEAM

16 GREAT PLACE TO WORK IHI Welcomes GPTW as Paton Net Affinity Certified GPTW PodCast: The Doyle Collection approach to people.

18 ACTION HR SERVICES

20 SODEXO Cooks up tasty videos with social impact for Focus Ireland

Samuel Becket Bridge, Dublin

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President's Note A Chara, At the end of another year of twists, turns and uncertainty, our priority at IHI has been to support our members. We understand the challenges, and we hope that in some small way, the delivery of on-topic webinars, coffee and conversations, training, and support has helped you and your teams.

Reflecting on IHI Hospitality & Tourism Professionals Day and the key issues discussed, talent and attraction management. As we know, the stop-start nature of the restrictions is having a devasting effect on our talent, and the lack of available pipelines is further adding to the pressures within properties.

Gaining an international talent perspective from both Duncan O'Rourke and Bill Walshe, allowed us to broaden the conversation with our panel of leading industry experts. In addition, their contribution to the session gave us plenty of thought-provoking ideas for consideration.

It is clear that the challenges we face are global, and the need to promote our industry and create awareness of the diversity of roles has never been greater.

It's important to remember that Pre –covid our industry in Ireland was worth €9 billion with an exchequer contribution of €2 billion and employment levels of 260,000, was the fastest-growing sector and the largest indigenous employer on our island. Hospitality and Tourism Globally was also the largest employer in the world.

Over the past 20 months, we have seen the value other industries have placed on recruiting tourism and hospitality employees. In some instances, employees have been targeted directly due to their transferable skills. Therefore, there is a huge responsibility on us as custodians of the industry in Ireland to nurture, educate, develop and retain the next generation of hospitality and tourism professionals.

Our sincere thanks to our young professionals who participated in It's our passion, it's our Pride, it's our Profession series of videos and for sharing and reminding us why we do what we do each day.

I want to take this opportunity to thank the events committee Chaired by Russell Hadley, The Masson Dublin, Muireann King, Killarney Brewing Company & Noel Cafferkey, Action Recruitment, Tina Maree and Cynthia O'Neill at IHI for their dedication and commitment to delivering this year's calendar of events. To our sponsors Failte Ireland and Broadline group, for your continued commitment to this event.

If you were unable to join us in the morning, a copy of the recordings can be found on the IHI website https://www.youtube.com/watch?v=6Rp4WFfxDWI Our plans to host the Founders Evening "Le Cheile Aris" and 2021 Fellowship Enrolments, unfortunately, had to be postponed due to the increase in covid cases. A very special thanks to the team at the Guinness Storehouse and our sponsors, Action HR Service, Classic Drinks and Guestline, for their support; we look forward very much to hosting the event as soon as it's safe to do so.

A special word of thanks to our Patrons, Business Partners and event sponsors. Your commitment and support for the IHI is greatly appreciated as we work to support our industry professionals and the development of the sector.

On a closing note, I will leave you with this quote from the President of Ireland, Michael D. Higgins when he addressed us in 2020 "The relationship of the visitor and the visited, from the most ancient times to today, can be understood as quite a moral one, drawing as it does on trust, friendship and the care of the stranger within an ethic of hospitality. A country's reputation is built on how this is delivered, how authentic its ethic of hospitality is."

Nollag Shona dhuit Brian Bowler IHI President 4

A very special thanks to all our Patrons & Business Partners for all your support throughout 2021.

We look forward to working with you in 2022

Patrons Aramark Broadline Group Crystal Air Guinness Storehouse Great Place to Work Irish Times

Netaffinity Restaurants Association of Ireland Tierney's TU Dublin Unilever Food Solutions Vamoos

Business Partners Action Recruitment Action HR Solutions Booking.com Classic Drinks Celtic Linen Excel Recruitment Freee Now Great National Hotels

Guestline iHotelligence Intergrated Media Solutions Noel Group O'Leary Insurance Sodexo Stafford Lynch Tobaccoland

ARAMARK PUTS CLIMATE CHANGE ON THE MENU

Megan Delaney named Aramark Ireland’s Chef of the Year 2021 with climate friendly menu

Megan Delaney has been named the winner of Aramark’s Chef of the Year 2021, making an impression on the judges with her take on a plant forward menu.

In total, seven of Aramark’s finest chefs competed against each other in a thrilling live cook off.

They included Stephen Power, Irish Prison Services Training Centre; Megan Delaney, SAP Dublin; Danko Loncar, Avoca Monkstown; Sinead Connolly, Avoca Rathcoole; Andy Byas, JP Morgan and Jeff Murphy from Apple, Cork.

Competitors were required to prepare, cook, and present two portions of a main course dish.

Each dish had to be at least 75% plant based with a focus on using Irish seasonal fruits and vegetables. Each competitor was also required to present two portions of a hot dessert course with Fairtrade chocolate as the key ingredient.

Megan wowed the judging panel, which included Ross Lewis, Michelin Star Chef from Chapter One Restaurant, with a main dish of tempura of stuffed courgette flower, seared monkfish, curried pumpkin velouté and cauliflower rice, followed by a white chocolate and raspberry fondant.

The highly competitive competition saw second place awarded to Andy Byas, while Stephen Power was highly commended for his exceptional hygiene standards.

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Derek Reilly, Culinary Director for Aramark: “At Aramark we pride ourselves with recognising and rewarding exceptional culinary talent. After a challenging year and a half, it was great to see our talented chefs back in the kitchen showcasing their culinary skills. This year our finalists were asked to demonstrate their innovation, inspiration, and skills, while truly champion areas including sustainability, provenance, and seasonality. We are extremely proud of each and every one of our finalists who surpassed all expectations with their exceptional cooking.”

Shane Flynn, Managing Director for Aramark Food Services, Facilities Management & Avoca, Ireland said, “We are passionate about keeping the customer at the heart of everything we do, and that includes giving our guests choices to lower their impact on climate change through the food they eat. We are focused on creating locally sourced, seasonal, and sustainable menus, with a close to zero food waste approach. With the help of our teams and partners, we’re committed to creating and serving healthy, delicious meals.”

Following the announcement, Megan said: “I feel very honoured to have won the title of Aramark Chef of the Year title. Congratulations to all the other finalists and a very big thank you to Derek Reilly and the Aramark team for coordinating such a well organised, streamlined, and exciting competition. It’s great to be back in the kitchen and competing at such a high level.”

Following her win, Megan will now go on to compete in Aramark’s European Chef’s Cup in Prague.

The Aramark Ireland Chef of the Year event was supported by Unilever Food Solutions and Hugh Jordan.

IHI WELCOMES NEW MEMBERS

EHI Ojeifo , General Manager, The Holiday Inn Express, Dublin Airport Lorraine Caffery, Owner, Caffery Training Pierce Lowney, Food & Beverage Manager, Metropole Hotel, Cork Sawa Przemeck, Deputy General Manager, Clayton Hotel, Liffey Valley Sandra Farrell, Front Office Manager, Clayton Hotel, Cardiff Lane John Lynch, Front of House Manager, The Conrad Dublin Sofie Curtin, Conference & Events Supervisor, Cork International Hotel Nicole O’Leary , Rooms Division Manager, The Metropole Hotel, Cork

IHI PATRONS Great Place to Work

IHI BUSINESS PARTNERS IMS Intergrated Media Solutions

IMS are delighted to announce that we are now a Business Partner of the Irish Hospitality Institute (IHI), the professional body for Managers and aspiring managers within the Hospitality & Tourism Industry in Ireland.

Founded in 2003, IMS is a Leading WiFi & Communications Partner for the Hospitality sector in Ireland, the UK and throughout Europe.

We are specialists in guest technology and guest experience in Hospitality. We believe in providing technology, solutions, and support that make customers’ lives easier. We provide fully integrated solutions including Connectivity, WiFi, IP Phone Solutions, IPTV & Casting Solutions, Digital Signage, Video Conferencing, Consultancy.

Our portfolio consists of projects throughout Ireland the UK, and Europe and includes The Staycity Group, The Dalata Group, Frasers Hospitality, EDYN & The Radisson Group. Our projects have included Hotels, Aparthotels & Serviced Apartments.

Meet the IMS Team

Helena O'Brien Virtual Events Manager

helena.obrien@imedia.ie

Leo Colgan Director

leo.colgan@imedia.ie

Earl Murtagh-Naughton Head of Marketing & Brand Development

earl.murtagh-naughton@imedia.ie

IHI Membership Gift your team the gift that keeps on giving with IHI Membership.

Contact the IHI to learn more about Membership & our Group Membership discount.

01 664 4790 or email: cynthia.oneill@ihi.ie

UPCOMING IHI EVENTS

Training Save the Date Couse content & Booking information to follow

January 31: Continuous Improvements in Food & Beverage

Webinar & Events Dates and booking links to follow

January Coffee & Conversations

Health & Well Being Webinar

February

February

1: Leadership Workshops 2: Supervisiory Skills 7: The Science of Wellbeing Programme 14: WSET Level 1 Award in Wines 15: Performance Management 15: Service that Sells Professional 22: Kitchen Management 22: Customer Service Training 23: Customer Care for Front of House Staff

Intercultural Competence Webinar

March 7th IHI National Hospitality Business Game & Student Seminar

Thank you from the Team Dear Member, 2021 has been a year of resilience, adaptability, and agility for our hospitality and tourism family. As we prepare to close the year, I am delighted to share with you some of the work undertaken to support our members and teams:We delivered …..

27 Webinars 40 Guest Speakers 3,000 + attendees 200 + Guests Coffee & Conversations Adoption of revised IHI Constitution.

200 + Members/team members attend IHI lead programmes funded via the Restaurant and Hospitality Skillet IHI Hospitality & Tourism Professionals Day 2021, launched with a series of videos across our social media platforms. The videos produced by our roving correspondent "AKA" Cynthia O'Neill, Membership & Events Executive, are a clear reminder of why we do what we do every day. Given the current climate of uncertainty, it's understandable it can become somewhat clouded, so it's good to take time and reflect.

"It's our Passion; It's Our Pride, It's Our Profession" Guest speakers Duncan O'Rourke, CEO, Northern Europe, Accor and Bill Walshe, CEO, Viceroy hotels, delivered two thought-provoking presentations on Talent Attraction and Retention. Our panel of leading industry experts expanded the conversations with lots of learning outcomes. For me, the morning had one clear message: the need to rebuild trust around the industry to attract and retain talent and make it an attractive career path for students. For those who may have missed these events or would like to revisit some of the themes presented, recordings are available on the IHI website Click Here Unfortunately, plans to host the IHI Founders Evening had to be postponed due to the rise in Covid-19 case numbers. Our sincere thanks to our sponsors, Action HR Services, Classic Drinks & Guestline and the team at the Guinness Storehouse for their support and commitment to this event.

Planning for 2022 events has commenced, and I am pleased to confirm we intend to host the IHI Hospitality Management Awards. Further details and a members survey will be shared early in the New Year. As always, your input is hugely valuable as part of our planning process.

As we close 2021, I would like to take this opportunity to thank you for your input and support throughout the year. Wishing you a safe and peaceful Christmas…..and may 2022 bring us plenty of hope and joy!

Nollaig Shona, Tina & Cynthia

IHI Welcomes New Patron We are delighted to announce Great Place to Work has elevated its Membership to IHI Patron.

Tina Maree, National Executive Officer said, “We are delighted to welcome Great Place to Work as IHIPatrons. It has been a pleasure to work with Cahill and the GPTW team over the past number of years, and we look forward to building on this relationship as we strive to support attraction and retention within our industry".

IHI Patron Net Affinity Certified as GPTW

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The Doyle Collection’s approach to People and Culture

In this new episode of the Red Cube Podcast, Great Place to Work CEO Cathal Divilly is joined

by Alan Smullen, General Manager of The Croke Park Hotel, part of The Doyle Collection group.

Together, they discuss The Doyle Collection's People strategy up to now, and how the trust they had banked with their team helped them to face the COVID-19 crisis. Alan Smullen shares lessons learned from these hard times in Hospitality, and the importance of honest communication in difficult times. The duo also gets back to the importance of Culture while navigating through a time of industry uncertainty, and discusses different perspectives on the future of the industry.

Dedicated to providing in-depth advice, support & personalised service for all your HR needs.

Action HR Services was founded earlier this year by the well-known and renowned Action Recruitment, one of the longest established hospitality recruitment agencies in Ireland, with over 47 years of experience within the field of hospitality. Action HR Services offer a bespoke and customised service by supporting small and medium-sized businesses with a range of outsourced HR services. This enables businesses to achieve employment law compliance, navigate business change and upskill staff.

With over 20 years of practical HR experience in the hospitality industry, clients will be working with consultants who truly understand the challenges they face, and they can be assured the advice given reflects the knowledge and experience gained from working within the industry.

Dominika O’Sullivan, the HR Lead for Action HR Services, started her HR career with Hilton Worldwide where she held a range of HR positions including HR Manager for the Conrad Dublin and Recruitment Specialist for Hilton Worldwide’s Ireland-based properties. She has also worked as a HR Manager for Choice Hotels Ireland and the Dalata Hotel Group, and finally led the recruitment function and co-led the HR function in preparation for the re-opening of Adare Manor Resort in Co. Limerick.

Dominika has extensive consultancy experience having held the position of Senior HR Consultant in a highly reputable HR firm. Having worked with Action Recruitment previously she was delighted to return as the HR lead for Action’s HR division.

Catherine Monahan has worked in HR throughout her career across a wide variety of industries from clothing manufacturing, pharmacy retail, theatrical production, healthcare and hotels. She has spent close to 11 years working initially as HR Manager and subsequently as HR Director of the 5-star Lough Eske Castle, managed by Horzt Schulze and the Capella Hotel Group. She spent 5 years working in Abhann Productions, more commonly known as Riverdance, as HR Manager. In recent years she has worked as HR Director for the Cara Pharmacy Group.

Clients of Action HR choose their services for many reasons, not only for the 20 plus years of practical HR hospitality experience Catherine and Dominika have gained between them. They are both extremely passionate about what they do and reading case law is a hobby for them both. The result is that their clients get the benefit of up-to-minute advice that is particularly relevant to their business.

Action HR Services operate with values of integrity, trust, relationship building, expertise and flexibility.

The team build lasting professional relationships with their clients getting to know them, their business and their needs. They are in a position where they can be flexible in their offering due to the boutique nature of the Company. Clients can also get to talk to the same person each time they contact them.

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With regards to the challenges facing their clients, and in particular the hospitality industry, the team believe the biggest challenge currently is the recruitment and retention of talent. During the lockdown, people re-assessed their lives as a whole and, in particular, their working lives. When service industries closed their doors for a prolonged period people had much more time to evaluate things.

The result was they started to question their priorities, the need for work-life balance, etc. When the industry re-opened some were fearful about returning to the workplace, others were concerned about long term security. It is also noted that a lot of hospitality employees went back to their home countries and did not return to Ireland. All this resulted in huge numbers leaving the industry.

According to a recent article in the Irish Times over 30% have left the industry since the start of the pandemic and have taken up work in other sectors such as healthcare, retail and construction.

According to the Restaurant Association of Ireland over 70,000 have left the hospitality sector since the start of the pandemic. This in turn puts additional pressure on those that have stayed in the industry. Some of them are experiencing huge levels of stress and burnout. Failure to take action now will continue to bring huge challenges to hospitality around the recruitment and retention of talent.

At Action HR Services, the team believe there are many ways the industry can overcome the challenge of staff shortages. Catherine and Dominika feel the industry, as a whole, needs to be rebranded building a culture of trust, positivity and caring. Employees need to feel respected and empowered and work in an environment of belonging and purpose. Starting with induction and onboarding programmes, all other stages of the employee journey need to be re-looked at. There need to be clear career progression paths for employees and training and development must be invested in. Improving terms and conditions of employment, the introduction of well-being initiatives and improvements in the area of work-life balance will make the industry more competitive and attractive.

Another area that Catherine and Dominika are passionate about is providing feedback and recognition which make employees feel valued and appreciated. Research shows that giving attention to both of those areas will, not only lead to better results for the business but will make employees much more likely to stay. There is a clear link between employee recognition and retention. Indeed, a recent study

by Achievers spanning 1,700 respondents found a clear link between recognition and retention. 55% of respondents were planning to switch jobs and the lack of recognition was the number one reason. 69% even said that better rewards and recognition would encourage them to stay on at the company.

The team at Action HR Services believe there is so much that can be done that will ensure those currently working in the industry are retained and that will attract new talent to, and back to, the industry.

To contact Action HR Services visit their website on www.actionhrservices.com and book a noobligation discovery call or contact Dominika and Catherine at info@actionhrservices.com. They would be delighted to hear from you.

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Sodexo cooks up tasty videos with social impact for Focus Ireland A series of tasty video recipes ‘cooked up’ by Sodexo Ireland chefs for its charity partner Focus Ireland has just been launched. ‘A Simple Guide to Everyday Meals’ is the first-ever recipe video series developed on behalf of the homeless charity, supporting its strategic aim to develop essential life skills for families exiting long-term homelessness. Sodexo’s Jennifer Rabe (head chef at Bord Bia) and John Core (chef and group business manager at VHI) with Nicola Stewart of Focus Ireland were at the launch in the Focus Ireland Family Centre in Dublin.

The video culinary ‘first’ also underpins Sodexo’s commitment to providing skills-based mentoring and needs-led services to support local communities, as part of its Social Impact Pledge.

Filmed in Bord Bia’s demo kitchen in Dublin, Sodexo’s volunteer chefs demonstrated how to quickly prepare and cook tasty, nutritious, budget-friendly family favourites. Each recipe is packed full of nutrition, with almost all of them designed to feed a family of four for around ten euros each. The dishes are made using standard supermarket ingredients using a minimal amount of kitchen utensils.

A print copy of the cookbook A Simple Guide to Everyday Meals’ will also be available to families accessing Focus Ireland’s Family Centre in Dublin, with tips and advice on what to buy to cook healthier versions of favourite recipes without losing taste.

Julianne Forrestal, Culinary Director, Sodexo Ireland, said: “We are sponsors of Focus Ireland’s Family Centre and the idea for the video series was born out of a mutual discussion on other opportunities for Sodexo to extend its support, utilising our corporate skills and expertise.

The recipe video series was the ideal solution and a huge thank you to all our chefs who gladly volunteered their time and skills on screen and behind the scenes to make it happen. I also want to especially thank Bord Bia for giving us the use of its demo

Ciara Carty - director of services, Focus Ireland said : “ Sodexo has been long-standing supporters of Focus Ireland, partnering with us and lending their support in many ways. We are delighted to be partnering with them once again for this amazing initiative. Not only will it provide our customers with the knowledge and skills to create delicious meals, but it will also empower them by building their knowledge on nutrition and further enhancing their cooking techniques. This will only build on their confidence and will allow them to create and re-create these amazing dishes, time and time again.”

Sodexo Ireland is one of the country’s largest workplace services providers, managing staff restaurants, workspace transformation to improve employee experience, facilities management and estate management on behalf of clients in business, industry, healthcare and education.

The Sodexo recipe video series are now live on the Focus Ireland YouTube account. https://bit.ly/SodexoFocusIreland

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IHI PATRONS & BUSINESS PARTNERS