July 2019
Irish Hospitality InstituteÂ
Airfield, Dublin
Be Progressive - Be Entertained - Be Recognised - Be Part of Us
In this Issue
2
Note from the NEO
3
Welcome New Members
4
Member News
5
IHI Hospitality Management Awards
7
Industry News
22
Education & Training
24
Career Opportunities
Be Progressive - Be Entertained - Be Recognised - Be Part of Us
IHI PATRONS
Dear Member, With just over two weeks remaining before to the closing date of the 2019 IHI Hospitality Management Award Nominations, I would encourage you, if you have not already submitted your nominations, that you do so in advance of the closing date of 26th of August. When submitting your nominations, I would remind you to read the Nomination Guide to ensure that you profile and provide as much relevant information about your nominee for the Judges. Please remember the following: Thirteen Award Categories Nominating recognises the commitment and professionalism of your team Ensure you read the criteria for the category you are nominating within Ensure your candidate is working within the role you are nominating them for Please review your nomination prior to submission, ensuring all the relevant information is accurate Two nominations per IHI Member Don’t leave it to the last minute All information provided to the IHI is used only for the purpose of the awards Wishing you and your nominees every success.
Tina Maree Tina Maree MIHI NEO Irish Hospitality Institute
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WELCOME NEW MEMBERS
Ina Lazar MIHI The Croke Park
Kevin Morrison MIHI Midleton Park Hotel
Philip Gavin MIHI The Talbot Collection
Amy Horgan MIHI The Talbot Collection Natalie Power MIHI The Talbot Collection Wesley Grant MIHI The Westbury
Keith Murphy MIHI The Westbury Guillaume Kopp MIHI The Westbury
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MEMBER NEWS
MOUNT JULIET IS DELIGHTED TO ANNOUNCE THE APPOINTMENT OF MR. MARK DUNNE AS GENERAL MANAGER
The Mount Juliet Estate is delighted to announce the appointment of Mr. Mark Dunne as General Manager. Mark brings a wealth of experience to the role and will oversee the development of the estate which was recently awarded five star status by Fáilte Ireland. After a number of years working in a variety of roles within the Jurys Hotel Group properties, in 2007, Mark joined Doyle Hotels as Deputy General Manager of the Westbury Hotel. In a short space of time, he was promoted to Acting General Manager of this five star ‘Leading Hotel of the World’ property. As Deputy General Manager, Mark oversaw a €25 million renovation project, which included the transformation of the ‘Wilde’ restaurant and the opening of the hotel’s ‘Café Novo’ whilst maintaining the five star status of the hotel. In 2012, Mark became the General Manager of the Newpark Hotel Kilkenny, a member of the Flynn Hotel Group . During his tenure here, Mark held external support roles, namely as Chairperson of Kilkenny Tourism Hotel Co-operative and Vice Chairperson of the south east region of the Irish Hotels Federation. The in-depth knowledge of Kilkenny tourism meant that Mark was perfectly placed to be appointed General Manager of the historical Mount Juliet Estate. As General Manager, Mark will oversee the continuing transformation from a four star estate to a five star resort, which recently saw the completion of the renovation of the 93-bedroom Hunter’s Yard hotel, with plans for further development and innovation in the pipeline for 2020. Commenting on the appointment, Mark said, “We are caretakers of the historical Mount Juliet Estate and we will endeavour to deliver the exceptional level of service and personality that this heritage estate merits. It’s an exciting time for Mount Juliet as we plan to expand the offering and elevate Mount Juliet as a luxury destination to tourists for both the home and international markets.”
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The IHI Hospitality Management Awards Nominations are now open.
Recognising the commitment and professionalism of individuals working in all sectors of the tourism and hospitality industry. IHI Hospitality Employee of the Year IHI Hospitality Graduate of the Year IHI Young Hospitality Manager of the Year IHI Environmental & Facilities Manager of the Year IHI Revenue Manager of the Year IHI Finance Manager of the Year IHI HR & Training Manager of the Year IHI Sales & Marketing Manager of the Year IHI Food & Beverage Manager of the Year IHI Catering Manager of the Year IHI Executive Head Chef of the Year IHI Hotel Deputy General Manager of the Year IHI Hotel General Manager of the Year The IHI Founders Banquet & Hospitality Management Awards will take place on Thursday, 28th November at the Clayton Hotel, Burligton Road. For more information https://www.ihi.ie/
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Be Progressive - Be Entertained - Be Recognised - Be Ready
GUIDE TO SUBMITTING A STAND-OUT ENTRY FOR THIS YEAR’S IRISH HOSPITALITY INSTITUTE HOSPITALITY MANAGEMENT AWARDS 2019 It’s that time of year again when entries are now open for the annual Irish Hospitality Institute (IHI) Hospitality Management Awards 2019. The IHI awards reward those who have excelled in their role and are a recognition of the nominee’s capability, technical skills and their continuous professional development coupled with the energy and innovation they bring to their role. As sponsors of the IHI Hospitality Manager of the Year – Revenue, Guestline are honoured to support and recognise the fantastic work that Revenue Managers achieve within their role and the huge contribution they make to their hotels. “Revenue Managers need to be smart, savvy and agile to take advantage of opportunities to assist their properties with decisions that reflect the overall operations of the business. Nominating your Revenue Manager for this award recognises the commitment and professionalism of your team and celebrates them as an individual, their ability, dedication and professionalism”, comments Clio O’Gara, Country Manager for Guestline in Ireland. Here is a step by step guide to submitting a stand-out entry for this year’s Hospitality Manager of the Year – Revenue award: 1. Submit a COMPELLING entry The responsibility is on you, the nominator, to ensure you submit a compelling award entry on behalf of your chosen nominee. Such entries require passion, enthusiasm and clear, concise copy to engage the judges: Tell your nominees story – write passionately about your award entrant to inspire the judges Be Relevant – ensure you are meeting the specified criteria and answer all questions with content that answers that question specifically…and keep within the word count Support your answers – uploading documents allows you to share additional information that is relevant but perhaps not related to a question or not substantiated within the word count. Upload CV’s, testimonials, charts, graphs and reports 2. It is ALL about the nominee….Not the company they work for. The judges want to hear how talented the employee is, not about how great the company is. they want to know who they are, their achievements, experience and why they are valued within their role. 3. They must speak REVENUE… All entries must have a proven record in Revenue Management and be the dedicated revenue resource for their business with an exceptional ability to manage and fulfil the objectives for which they are responsible, including financial and qualitative results. They must be also able to discuss (at interview) how their revenue management strategy contributes to the overall success of the business. 4. Knowledge and Trend is POWER. The judges will want to hear how knowledgeable the nominee is within their industry. On their behalf, YOU need to demonstrate clear, tangible actions that they have taken in the Revenue Management area to support and drive revenue / incremental revenue for the business. They should be familiar with revenue management practices and current domestic and international industry trends and have a sharp business awareness. 5. GROWTH within their role Professionalism and growth are vital. It will be necessary to showcase evidence of your nominee’s continuous professional development within their role. Their drive, commitment, experience, results, how have they proved themselves in their role, how their role has developed, adapted and performed and how this relates to the want and needs of the guest. To begin nominating, follow the step by step entry guide online here: https://irishhospitalityinstitute.submittable.com/submit or visit www.ihi.ie Key dates Online entries now open Closing date for nominations: August 26th, 2019 Interviews will be held from: Monday 23rd – Wednesday 25th September 6 IHI Founders Banquet and Hospitality Management Awards 2019: Thursday 28th November 2019
INDUSTRY NEWS
Sodexo puts local food on the menu at The 148th Open 77,000 slices of bacon, 28,000 beef burgers, 14,000 fillets of MSC haddock, 1,000 rolls of butter, 220kg of sliced ham and 200kg of artisan cheese along with delicacies like dulse and eels are just some of the delicious ingredients that have been locally sourced by Sodexo for The 148th Open at Royal Portrush. Award-winning Sodexo chef Fritz Machala (pictured) ‘teed off’ at a photocall in Ormeau Golf Club in Belfast to highlight the company’s support of local food suppliers, which include the North Coast Smokehouse, Abernethy Butter, Ballylisk Dairies, Broighter Gold Rapeseed Oil, Burren Balsamics, Irish Black Butter, Lough Neagh Eel, Morellis Ice cream, Causeway Prime Meats and the French Village Bakery. It’s the twentieth year for Sodexo looking after The Open and the team has been planning for the Royal Portrush venue for over 18 months. All the public retail, on-course and hospitality catering goes live from Sunday 14 July and continues until 21st July. 1,200 staff from Northern Ireland, Scotland and England have been recruited to serve more than 215,000 expected visitors over the seven-day major Championship. In addition, 20 individuals from the Prince’s Trust will also be employed on-site, benefiting from training, mentoring, support and valuable work experience to provide future job prospects post-Open. Stephen Frost is an executive head chef for Sodexo’s Sports & Leisure division and an Open ‘veteran’. He said, “Catering for an event as prestigious and world-famous as The Open is an intensive almost 24-hour a day operation that has to run like clockwork over the seven days. We’ll be serving over 20,000 meals in the private hospitality areas and around 100,000 meals in the public areas. We’ll also be catering for 750 media personnel covering the event and roughly the same number of external contractors like florists, electricians, technical and design teams, along with 5,000 lunch bags for security, police and pay gate staff. “ Sodexo is the catering partner of The R&A, which organises and stages The Open. Both organisations are committed to supporting local food businesses in the region of the host venues as part of the GreenLinks sustainability programme for The Open. The initiative incorporates procurement policies that focus on ethically and sustainably sourced food and drink, such as MSC haddock and Fairtrade tea, coffee, sugar, hot chocolate and bananas. Wherever possible, the catering team also buy from local suppliers to deliver a broad range of menu choices that reflect the regional cuisine. Philip Russell, Assistant Director – Sustainability at The R&A, said “Our GreenLinks programme forms an important part of The Open and ensures that we address the broad range of sustainability considerations required to stage a major global sporting event. “We are delighted to be working alongside these local businesses and suppliers to offer tens of thousands of fans a wide range of delicious regional food and drink to enjoy when they come to Royal Portrush.”
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INDUSTRY NEWS
GREAT NATIONAL BOARD APPOINTMENT Leading Irish and UK hotel services company, The Great Nation al Grou p, has announced the appointment of Nicola Rhone, Chief Commercial Officer, onto the Board of Great National. David Byrne, CEO, The Great National Group, said “we are delighted to welcome Nicola onto the Bo ard which follows the successful merger of Great National Hotels and Resorts with Classic British Hotel s in 2018 . Nicola brings further experience and energy to our senior team including an intimate, i n-depth knowledge of the UK market.” For further details, please contact David Colli ns, Director of Communications, The Great National Group, dj c@greatnationalh ot els .com.
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Vallformosa Vallformosa is a wine cellar established in Vilobi del Penedes (Barcelona) since 1865. It makes wine and cava under the “Cava”, “Penedes” and “Catalunya” designation of origins. Vallformosa produces around 13 million bottles a year, of which 80% are cava. These figures make Vallformosa the world’s fourth largest Cava producer. Vallformosa is a company that cares about the environment, and it is proactive in improving the environmental management of its activities. In fact, it pioneered the implementation of environmental measures and was one of the first companies to install its own biological wastewater treatment plant. Furthermore, Vallformosa uses low density (lighter than normal) bottles that save raw materials and reduce CO2 during transport, both for the glass processing plant and the final consumer. Vallformosa is a company that is working to reduce its CO2 emissions. Mistinguett Cava by Vallformosa is a tribute to all women who work each day to make their dreams come true, just like Mistinguett did. A woman whose audacity, hard work and perseverance made her the greatest French entertainer of all time.
Mistinguett Brut Cava LOOK: Light straw color with greenish hues. very thin and constant bubbles. SMELL: Very good aromatic intensity. On the nose fruity aromas reminiscent of pear and apple combined with toasted notes from fermentation. TASTE: Great balance in the mouth with good integrity of carbon. creamy and well structured input. In retronasal aromas of fresh fruit and pastries appear. Long and persistent flavor. GASTRONOMY Recommended to take it alone at any time, or accompanying light meals. Serve between 5-6 ° C. AWARDS GOLD – SAKURA – Japan Women ‘s Wine Awards 2018 GOLD – SMV Canada 2016, Quebec – Canada GOLD – Giroví 2015, Girona – Spain SILVER – Japan Wine Challenge, 2017 – Japan SILVER – International Wine Challenge 2017, London – United Kingdon SILVER – Mundus Vini 2018 11
INDUSTRY NEWS
NET AFFINITY WILL BE AT THE HOSPITALITY INDUSTRY CLUB EVENINGCAMP IN DUBLIN We're looking forward to another upcoming Hospitality Industry Club EveningCamp event, this time in our very own Dublin city! On in The Gibson Hotel on Wednesday 25th September, we hope you'll make it for an evening of discussion, problem-solving, and general chats with colleagues & experts on all things hotel-tech related. All of this will be had over an abundance of tasty snacks and drinks, of course. Whether you're facing a specific issue as a hotelier or you're just interested to share and learn more about what's happening in the industry, this is a mustattend event for hoteliers.
As a hotelier, you can register for FREE! Visit netaffinity.com/net-affinity-news.html for more details
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INDUSTRY NEWS
-Growth in Irish Hotel sector slows in 2018- Crowe Ireland Hotel Survey declares 2018 a turning point for the industry as period of double-digit growth comes to an end-Report shows costs increasing faster than revenue-
Crowe, Ireland’s leading accountancy practice and advisors to the Irish hotel sector, launched the 24th edition of Ireland’s most comprehensive annual analysis of the Irish hotel sector today. The Crowe Ireland Annual Hotel Survey, compiled from an analysis of Irish hotels’ 2018 accounts, shows that the sector experienced a positive year in 2018 with an eight-consecutive year of growth in turnover. Increased profit levels and average room rates have been recorded across all regions. Notwithstanding the strong performance by the sector, the survey also reveals that 2018 marked a turning point for the industry, with the period of double-digit growth coming to an end after a record seven years. The report describes 2018 as a turning point for the industry with the sector recording the lowest level of profit growth in seven years at a rate of 7%, a significant decline from the 12.5% growth achieved in 2017. Revenue from rooms and food grew at the lowest levels in five years, at 5.9% and 2.6% respectively, highlighting the slowdown in revenue growth as a result of the combined impact of increasing costs and the 50% hike in VAT to 13.5% on rooms and food sales, which came in to effect in 2018. These findings indicate that it is becoming harder for Irish hotels to increase profit levels despite reasonable revenue growth, as many costs are now increasing faster than the underlying growth in revenues. Average Room Rates With limited new supply coming on stream in 2018 and demand levels remaining strong, the average room rate nationally rose to €118.27, an increase of 6.3% or €7 from 2017. Rooms in Dublin hotels had an average rate of €145.82 some 6.5% higher than the price achieved in 2017, up almost €9. Outside of Dublin, hotel rooms in the Midlands and East and South West regions were both up over €7, rising to €105.51 and €107.80 respectively. The average room rate of hotels in the Western Seaboard area achieved an increase of over €6 to €93.83 last year. 2018 occupancy levels of 75.1% were consistent with the previous year at 75.4%. Visitor Numbers In positive news for the industry, international and domestic visitor numbers were up on 2017, enabling hotels to maintain their occupancy levels at over 75% for a second year in a row. This consistent performance is indicative of the medium term need for additional rooms to support tourism and economic needs and maintain competitiveness into the future. A highlight of 2018 was the strength of domestic visitors, which recorded a 13.4% increase on 2017, accounting for almost 55% of all guests, driven by strong employment in Ireland and increasing levels of disposable income. Since 2013, the North American market has doubled in its significance for Irish hotels as a source of business. In 2018, this market was critical in generating demand across the sector with 17% of all Irish hotel rooms now sold to North American guests. Visitor numbers to Ireland from North America in 2018 were over 2.38 million compared to 1.16 million in 2013, highlighting the growing importance of this market for the sector.
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INDUSTRY NEWS
Brexit In contrast, Brexit has created a dampening of demand from sterling-source visitors. Since 2013, visitors from Northern Ireland and the UK have dropped by 25%, impacting revenues and profits for hotels particularly in the border counties as these hotels have found it more challenging to pick up replacement volumes from other source markets. As a result, 2018 saw hotels in the Western Seaboard region experience different trading outcomes depending on their location with hotels in Clare, Galway and Mayo doing well as the Wild Atlantic Way continued to deliver but hotels in Donegal, Sligo and Leitrim faced challenges associated with weaker sterling. While hotels in the Midlands and East Region also had varied experiences with Cavan, Monaghan and Louth being hit by the Brexit impact whereas Dublin doorstep counties of Meath, Kildare and Wicklow performed well as the compression effect out of Dublin was even more pronounced in 2018. Increasing Costs The 2019 report highlighted the areas of Payroll, Utilities and Insurance as major challenges to the industry with costs steadily growing higher than revenues. Utility costs grew at 7.7% compared to a growth in total revenues of 4.9% from the previous year. This is the first cost-over-revenue increase in utilities since 2012. On average hotels are seeing a 10% increase in annual insurance premiums when compared to hotel revenues increasing at 5%. For the second year in a row, payroll costs have also increased at a greater rate than total revenues placing added pressure on hotels across the country. Increasing costs relate to salaries and benefits, higher turnover levels and increased training and development in a highly competitive arena. This will continue to be one of the most challenging areas facing Irish hoteliers in the coming years. Luxury Hotels Of all classifications, Luxury hotels saw the biggest increase in the average room rate in 2018, with a 10% increase on 2017 figures, with an average room rate of €228.18 up from an average rate of €148.37 five years ago. While the average room rate of four-star hotels has also grown year-on-year over the last 3 years. The investment in the luxury hotel market and the international profile that a number of these properties have achieved has brought greater numbers of higher spending visitors who demand the highest quality service and product offering. As a result, Ireland now has a greater number of higher spending visitors than in 2013. Commenting on this year’s survey, partner at Crowe, Aiden Murphy said: “The growth in the Irish hotel sector improved again in 2018, with increases in average room rates and profitability not just in the capital, but across all regions. However, 2018 marked a turning point for the industry as the sector recorded the lowest level of profit growth in seven years, with the implications of the VAT hike and increased costs across payroll, utilities and insurance coming into full force.” Speaking about the outlook for 2019 Mr Murphy added: “Looking ahead to 2019, the 50% hike in VAT to 13.5% on rooms and food sales will make it a challenging year if the cost increases experienced in 2018 continue at a similar pace, making it difficult to pass on both the VAT increase and cost inflation to customers in terms of price increases. Rising costs such as insurance, payroll and utilities combined with the potential impact of a hard Brexit will make 2019 and future years more challenging for the sector.” Commenting on the findings of the Crowe report, Brendan Griffin TD, Minister of State at the Department of Transport, Tourism and Sport said: “The findings of this survey show that, while most key performance indicators continue to improve, there was a softening in growth in room occupancy levels in 2018 when compared to previous years. As the Irish economy continues to grow strongly, ensuring competitiveness is sustained is a top priority for Government. Capacity plays a part in determining our competitiveness, increased demand in recent years has led to increased room rates, particularly in the main tourist destinations and especially Dublin, as supply did not expand at the same pace. However, in 2018, nearly 2,000 more rooms came on stream, helping to alleviate some of the capacity pressures previously faced. This increase in supply should help to ease any concerns that our accommodation prices are becoming uncompetitive. “ “As the Brexit deadline draws closer, the industry, must be ready to face the challenges this will bring. Almost €8 million in additional funding was provided to the tourism agencies specifically to respond to the impact of Brexit in Budget 2019. While the tourism sector faces some significant challenges in 2019, I have no doubt that the sector is resilient and robust enough to meet these challenges and that we will continue to grow tourism in Ireland in a sustainable way into the future.” For more information or for a copy of the Irish Hotel Survey, please log on to www.crowe.ie
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INDUSTRY NEWS START PLANNING FOR 2020 WITH THE HEADS UP FROM BOOKASSIST ON REDUCING CANCELLATIONS AND INCREASING CONVERSION. 2 Part feature on Cancellations Part 1 of our cancellations feature covered the soaring pace of hotel room cancellations and the phenomenon of the just in case booker, the “maybe” booker who books multiple hotels to make their final decision on one (or none) of them later.
In part 2 we asked hoteliers how they combat cancellations Here’s What They Said... https://bookassist.org/blog/post/We-asked-hoteliers-how-they-combatcancellations-heres-what-they-said/en/
(Part 1 of a 2 part feature on Conversion We Need To Talk About Conversion! https://bookassist.org/blog/post/we-need-to-talk-aboutconversion/en/
(If you're not 100% focused on mobile you will lose out on revenue With about half your online customers looking at your hotel on mobile, you must be mobile first and mobile optimised. But it is even more critical than ever that your booking system is optimised for mobile conversion, or you are losing real revenue-generating opportunity. Bookassist has been monitoring and publishing mobile traffic and revenue statistics continuously for a number of years. We measure statistics from over 1000 hotels across markets in Europe, and analyse the changing trends. Here’s a recap on first quarter of 2019. https://bookassist.org/blog/post/we-see-continued-mobile-revenue-growth-in-2019/en/
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INDUSTRY NEWS
BOOKASSIST APPOINTS HANI KRIZSANY AS BUSINESS DEVELOPMENT MANAGER FO IRELAND AND UK Hani joins the Bookassist team from the 5 star Marker Hotel in Dublin. Her role as Sales Manager at the Marker Hotel spanned over 4 years where she worked closely with travel tech giants Google and Facebook. Hani brings a wealth of hotel experience to Bookassist with over 13 years in the industry. Previous roles were with the Merrion Hotel and Four Seasons Hotel in Dublin in roles extending F&B, Reservations and Guest Relations. In her spare time Hani loves to experience Ireland’s unique hotels and culinary offerings. Contact Hani for any questions on any of Bookassist’s Direct Booking Solutions for hotels.
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INDUSTRY NEWS
Metasearch Engines and Why They Are So Important To Build Direct We are all very familiar with the OTA’s and why they are important to properties and how to utilise them, so they can help your business in a way that suits you. But another very important area that should not be ignored, due to the fact that it helps drive your direct business, is the Metasearch Engines. This area has grown at a substantial rate over the last 5 years and today we are going to focus on two of the biggest players, Google Hotel Price Ads and Trivago. If you utilise these tools correctly, you can drive more business direct, cut down on your commissions you are paying out to the OTA’s but still gain visibility on the major platforms. Take Google Hotel Price Ads: By signing up your property onto Google Hotel Price Ads, whether you are a chain of hotels or an independent property this platform can help you in a number of different ways:
1. Giving your property immediate visibility when potential guests begin their travel plans on Google. 2. Reduce your costs by directing customers to your hotel's direct booking engine 3. Seamlessly provide real time best available rates and inventory directly from your PMS (iHotelligence) to Google with our two-way integration 4. Simple pay-for-performance model i.e. you only pay for when a guest selects their room type. Which means, no risk of costly clicks and uncapped budgets—your property will never get a bill for clicks or management fees! And now let’s look at Trivago: By getting your property on a platform like Trivago you are not only boosting your properties visibility, but you also have the ability to showcase your direct pricing vs what some of the OTA’s are offering. By giving the guest this information, they are then able to make an informed decision about what is the best way to book their stay with you. Clicking on your pricing option you are then able to capture the guest as a direct booker. With its two-way integration into our PMS System, iHotelligence, your rates and availability are shown are in real time. With the full integration you do not have to worry about updating another platform, it is all automatic. Additional visibility for no extra work! It is utilising all of these platforms that can ultimately help you grow your brand and build that loyalty where customers will return direct time and time again.
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INDUSTRY NEWS
WeddingDates Welcomes New Sales & Account Manager To Join Award-Winning Team At the end of July WeddingDates welcomed Aoife Kelly to the role of Sales & Account Manager. Kelly holds a strong background in the hospitality industry and is enthusiastic about stepping into her new position to support the company’s wedding venue clients across Ireland and the UK. WeddingDates CEO and Founder, Ciara Crossan, said, “We are delighted to welcome Aoife to the WeddingDates team. She brings an energy and enthusiasm to the role and a genuine passion for the hospitality industry. I have no doubt that our clients will benefit from her experience with 5-star hotels like Fota Island Resort and The Shelbourne.” 021 237 3494. WeddingDates has grown from strength to strength over the years and the team are thrilled to welcome another capable member to their headquarters in Cork. ‘’I am delighted to be the new Sales and Account Manager at WeddingDates. I am excited to be joining the team and see what new challenges this role brings. I look forward to building strong relationships with new and existing customers,‘’ said Kelly. Having recently been awarded Innovative Business of the Year 2019 at the All-Ireland Business Summit, the team are eager to keep the positive momentum going. The company now has over 750 wedding venue clients across Ireland and the UK and their popular websites, www.weddingdates.ie and www.weddingdates.co.uk, have generated more than 250,000 enquiries which have resulted in 14,500 wedding bookings for their clients generating €100m in revenue for those wedding venues. If you’re interested in learning more about how WeddingDates can support your wedding venue and business goals contact Aoife at aoife@weddingdates.ie or call 021 237 3494. About WeddingDates Celebrating 10 years in business, WeddingDates is the go-to platform for engaged couples planning their wedding and for wedding venues and suppliers in reaching their target audience. From holding hands to wedding bands, WeddingDates provides the tools to connect savvy coupes with passionate business people to create a seamless wedding experience, anywhere, anytime. We have over 750 wedding venues all over the UK and Ireland listed on our sites along with over 1,500 suppliers from DJs, to Florists and Celebrants. Our Vision is to be at the heart of the best weddings in the world! Follow us on social media @weddingdates and check out our site at www.weddingdates.ie
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INDUSTRY EVENTS GUESTLINE AND IRISH HOTELS FEDERATION TO HOST TWO WORKSHOPS ‘Managing distribution to maximise each market segment’ Tullamore Court Hotel (25th September) Fitzgerald Woodlands Hotel Adare (26th September) Guestline, the global leader in hotel cloud property management, distribution and digital marketing solutions, together with the Irish Hotels Federation, are set to host two informative workshops on maximising bookings and boosting revenue on September 25th (Tullamore Court Hotel) and September 26th (Fitzgerald Woodlands Hotel, Adare) from 10am – 1pm. Those that would best benefit from these workshops include: General Managers, Distribution Managers, Sales/Marketing Managers & Execs, Duty Managers and Front Desk Staff. The morning will comprise of educational presentations by top Guestline experts including Peter Fitzgerald, Director of Market Development, Chris Jones, Product Manager and Clio O’Gara, Country Manager for Guestline Ireland. The team will be reviewing the main distribution and booking challenges hotels face, presenting top tips and tools on how to resolve them to ensure you are getting your fair share of each market segment and will be dissecting the stages of the guest journey, how to influence it to drive awareness, bookings and revenue. In a competitive marketplace and with so much evolution, the workshops will help hoteliers decipher what could work effectively for your hotel and how the latest trends e.g. check-in/check-out advancements, online booking platforms, new payment and distribution technology etc. can be implemented to your advantage. The presentations will be followed by a hands-on workshop where hoteliers will review best practices and top tips to manage the balance between OTAs and direct business to ensure maximum visibility and revenue. How to register: To register your attendance and for queries, please contact Kevin Mulvany from the IHF at marketing@ihf.ie Clio O' Gara added: ‘Understanding how to acquire more guests, improve the guest experience and promote differentiation is vital – now is the time to invest in new technologies or try new strategies. These will be hands-on educational workshops that will show hoteliers how the right mix of channels, technology solutions and partnerships can drive online bookings and revenue, boost ROI and enhance the guest experience. We look forward to seeing you there!’ Tullamore Court Hotel (25th September) 10am – 1pm Fitzgerald Woodlands Hotel, Adare (26th September) 10am – 1pm www.guestline.com Peter Fitzgerald - Director of Market Development With vast international experience across hospitality related inventory throughout Europe, Asia and America, Peter has a strong background working with Pegasus, Utell and Fastbooking and extensive knowledge of the technology landscape for consumers, OTAs, GDS users etc. Chris Jones - Product Manager, Guest Experience Platform With diverse experience of the industry from operations, marketing, revenue and guest perspective, Chris’ expertise stems from his 15+ years background in hospitality marketing, digital and offline. Clio O' Gara - Country Manager, Guestline Ireland Clio is a recognised expert within the Irish hospitality industry with unrivalled connections and extensive knowledge of the sector. As a hotel professional, she has experience in the creation and marketing of hotel brands and is an expert in delivering technology solutions to enhance the guest experience in a fast-changing marketplace
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EDUCATION & TRAINING PART-TIME AND CONTINUING EDUCATION 20192020: TU Dublin  Higher Certificate in Hospitality Management Studies: Day Option (DT458) and Evening Option (DT451)
Programme Description Overview: This programme is suitable for people who want to gain a qualification or are currently working in the hospitality industry, are seeking promotion, or management positions in the sector. It is also open to mature students returning to education, people looking for a career change, people wishing to ‘start their own business’ in the sector or people intending to develop their existing hospitality businesses. The programme would be ideal for those people who have worked in the sector and now find themselves unemployed.
This two-year part-time programme gives graduates an in-depth knowledge and insight into all aspects necessary to manage and run a successful business or to develop a career in the sector. Completion of the programme provides participants with a strong foundation in current management practices and trends. The programme will provide students with the knowledge, skills and competencies for operational, supervisory and management roles in the global hospitality sector.
Entry Requirements: Working in the wider hospitality and tourism sector; over 23 years of age with a minimum of two years industrial experience. Content: Year 1 Business Communication Global Hospitality Business Environment Management 1 Digital 1: Fundamentals Customer Service Management Financial Accounting Introduction to Marketing Front Office / Rooms Division Management
Content: Year 2 Management 2 Economics for the Hospitality Sector Hospitality Business Systems and Tools Food and Beverage Management Business Planning for the Hospitality Industry Introduction to Human Resource Management Cost Accounting and Decision Making The Management of Food Safety and HACCP
Each year students complete an industry-based project relating to their place of work Examinations Combination of both examinations and assessments depending on module. Learning Outcome The aim of this programme is to provide students with the knowledge, skills and competences required for operational, supervisory and management roles in hotels, restaurants, catering and the hospitality industry at large. It is an entry-level award, which will allow graduates to contribute to their personal development, their employability, and their potential to contribute to society and community. Successful completion of this programme will also help graduates advance to higher-level training and education. At the end of the programme, students will be able to: Display the appropriate supervisory and managerial skills and knowledge to operate as managers and professionals in the hospitality industry both nationally and internationally. Demonstrate specialised knowledge of the broader hospitality industry and the operational areas that comprise this industry. Apply a broad awareness of theoretical concepts and thinking that underpins the theory and practice of hospitality operations. Develop a firm foundation in core management principles. Identify, communicate and engage effectively with the stakeholders involved in the daily operation of a hospitality business.
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EDUCATION & TRAINING
Demonstrate a comprehensive range of specialised skills and tools to address specific management problems, situations and contexts, within the hospitality industry at supervisory and management level. Utilise management, accounting, information technology, marketing, and communication skills and tools to formulate responses to well defined abstract problems relating to the hospitality industry Function and apply creative and technical skills in a range of varied and specified contexts within the hospitality industry at supervisory and managerial levels. Act autonomously and to take responsibility for the work of others, the allocation of resources and to adopt a supervisory position in the multifaceted and complex hospitality context. Evaluate their own learning needs within a structured learning environment and, assist others in identifying their learning needs Express an internalised, personal worldview, reflecting engagement with others. Demonstrate an ability to provide leadership and initiative as a team member and team leader. Show an awareness of the value of continuous personal development and be able to choose a career path within the hospitality industry or progress to higher-level educational and training programmes. Career Opportunities Supervisory and Managements positions in the wider tourism sector, Promotion, career advancement, development of an existing business, own and manage your own business, progression to degree in Hospitality management Apply Now APPLY ONLINE NOW https://www.dit.ie/studyatdit/part-time/programmescourses/allcourses/hospitalityservicesmanagementdt451.html If you are a Non EU applicant who has a visa stamp 1, 3, or 4, you are eligible to apply. If you are on a student visa, stamp 2, you are not eligible to apply for part time study. Key Course Info This course is delivered by: The College of Arts and Tourism in the School of Hospitality Management & Tourism Location: TU Dublin, City Centre Campus, Cathal Brugha Street, Dublin 1 Programme Code: DT451 or DT458; Higher Certificate in Hospitality Management Studies Qualification Awarded Higher Certificate, Level 6. Duration: Two Years, Part-time. One Day or Two Evening a week Download Application Form: Apply on line only: https://www.dit.ie/studyatdit/parttime/programmescourses/allcourses/hospitalityservicesmanagementdt451.html Application Closing Date: 31st August 2019 Programme Start Date: September 2019 Any Queries: Detta Melia or Donncha O’Donoghue (Programme Chairs) E: detta.melia@dit.ie or donncha.odonoghue@dit.ie Mary Dineen and Fiona Greagsbey (School Administrators) T: (01) 402 4519 (01) 402 4352 E:mayr.dineen@dit.ieor fiona.greagsbey@dit.ie E: tourism.hospitality@dit.ie
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CAREER OPPORTUNITIES
Career Opportunities with Press Up Group Press Up Entertainment Group is Ireland’s leading leisure and hospitality company. The Group has interests in a variety of sectors, most notably hotels, bars, restaurants, cinemas, venues and nightclubs. The Group owns and operates over 40 businesses in Ireland, providing employment for over 1,500 people.
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If so, please email us at info@ihi.ie We look forward to hearing from you.