November 2020
Irish Hospitality InstituteÂ
Hospitality & Tourism Professionals Day 26th November 2020
Be Progressive - Be Entertained - Be Recognised - Be Part of Us
In this Issue
2
Note from the President
3
Hospitality & Tourism Professionals Day
5
IHI Member News
7
Industry News
15
Education
Be Progressive - Be Entertained - Be Recognised - Be Part of Us
NOTE FROM THE PRESIDENT
Dear Member, As I write I am listening to the election coverage for the US Election and the result is too tight to call. It’s just another drama in the midst of what we can certainly call 2020, a year like no other. That trend continues as our year progress‘s. November is normally the most social month of the year for our Industry with the IHI Fellows event and IHI Founders Banquet & Hospitality Management Awards, regional IHF dinners all taking place in the month and each day I am reminded of what a great November I enjoyed in 2019, and how glad I am that I did. The month of November would also host many business breakfasts and many of these events that would normally give us an outlook on the future have had to adapt and reshape themselves into a new format that can work in this Covid Era and here in the IHI we are no different. This year to mark our Founders day of November 26 we plan to run a programme of online events that will provide a platform for all our industry friends to discuss the critical challenges that our industry faces. Retaining talent has been identified as one such challenge and this will be our key anchor topic on this day. To lead this conversation, we have engaged with the thought leader Valentina Doorley to provide us with some insights into the future as it is evolving. We are a social industry and being mindful of this this we have built in “End of Day” networking opportunities where you can catch up with friends & colleagues. With the support of Fáilte Ireland we are in the great position of being able to offer this event free of charge to members and non-members alike. Please click here for full programme and registration details. I would like to thank our events committee and our new chair Muireann King who has worked extremely hard alongside the executive team to bring this event to life! Thank you Muireann, Tina and Cynthia. One of the things we are seeing significant growth in is our following on LinkedIn. However, we would love to see our connections there grow even more! We plan on using this platform very consistently now to update our members on all things industry related, so please join us there to ensure that you do not miss out on any of the great learning or mentoring opportunities that we share. Other works in progress that are ongoing within the Institute include the following: Review of our Articles of Association which we hope to have completed soon Bi- Monthly Webinar - we are using the date of November 26 as the Hospitality & Tourism Professionals Day Virtual Coffee mornings, Yesterday we had a very strong attendance at the sales & marketing Virtual Coffee Morning and we get consistent feedback from all attendees that these sessions are really valuable. As always, I strongly encourage you to continue to use your professional network within the IHI and beyond for advice, mentoring and support especially at this time. Also don’t hesitate to contact us if you need an introduction, a connection or a simple listening ear… we’d love to hear from you. In the meantime, keep safe & best wishes.
Oonagh Oonagh Cremins FIHI President
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IHI HOSPITALITY & TOUROISM PROFESSIONALS DAY
Hospitality & Tourism Professionals Day 26th November 2020 Supported by
Join us for an IHI Hospitality & Tourism Professionals Day, Thursday 26th of November. The day will commence from 08.00 am with a series of short videos “Bringing Industry Together” running every hour via our social media channels. We ask that you like, tag and share throughout the day #ihihtpday. The key elements for the event are two webinars, commencing at 10.30-11.30 “Leadership Through an Unstable Landscape” and from 16.30 “What Next for Tourism & Hospitality Professionals – The Rebuild”. Guest speakers include travel writer Pol O’Conghaile and internationally renowned tourism futurist Valentina Doorly from Future Cube, they will be joined on the panel by leading industry experts. The event will close in the Network Lounge with a virtual drink. This day is for all Hospitality and Tourism Professionals and we invite you to share this invite with your team and extend to colleagues what may no longer be working, but would like to feel connected.
Programme of Events Social Media Join us on social media for "Bringing Industry Together". A series of short videos of our industry and its people. We ask that you like, tag and share throughout the day. #ihihtpday
Webinar 1
Webinar 2
Closing Address
"Leadership Through an Unstable Landscape"
"What Next for Tourism & Hospitality Professionals The Rebuild"
Highlights of 2019 Hospitality Management Awards evening "Rolling Back the Years" A look back at 10 years of IHI Hospitality Management Award Winners.
Opportunity to connect with Colleagues in The Network Lounge
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"Leadership Through an Unstable Landscape" IHI HOSPITALITY & TOUROISM PROFESSIONALS DAY
Webinar 1 - 10.30
Ruth Andrews, Chair Irish Tourist Industry Confederation
Oonagh Cremins FIHI President IHI
Brian Bowler, FIHI General Manager The Montenottte Hotel IHI Deputy President
Jenny De Saulles Director of Sector Development Fรกilte Ireland
Pรณl ร Conghaile, Travel Editor Irish Independent
*Please note you must register for each webinar individually. Click here to Register for Webinar 1
"What Next for Tourism & Hospitality Professionals The Rebuild" Webinar 2 - 16.30 Valentina Doorly Director Future Cube
Elaina Fitzgerald Kane President Irish Hotels Federation
Charlie Sheil General Manager The Marker
Adrian Cummins CEO The Restaurants Association of Ireland
Deirdre Buckley Director of HR & Training iNua Collection
Paul Hayden Head of Tourism Careers & Food Fรกilte Ireland
Muireann King Director of Sales The Croke Park
*Please note you must register for each webinar individually. Click here to Register
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IHI MEMBER NEWS
WELCOME NEW MEMBERS Alan Gilroy MIHI Regional Manager Armark Northern Euroupe
Kevin McGinley MIHI Operations Manager Aramark Northern Europe
INDUSTRY EVENTS Net Affinity’s cloud-based booking technology is the smart choice for accommodation providers. At 10am on Wednesday 25th November, Net Affinity are holding a virtual event, Accelerate, especially for hoteliers looking to learn more about how the right balance of technology can accelerate their hotel’s performance and increase their direct bookings. In partnership with Room Price Genie, Oaky, Revinate and Siteminder, the event promises to be filled with easily digestible expert guidance from a variety of knowledgeable hotel technology providers at the top of their game. Keep an eye on Net Affinity’s LinkedIn over the coming days for more information and sign up details.
Webinar - Getting the most out of your tech for a profitable recovery
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We'll help you get the most out of your technology and prepare for the upturn to ensure you're in the best possible place in the lead up to the festive period and in 2021.The current restrictions provide an opportunity to learn more about your Guestline systems so they're running in the most cost-effective and operationally efficient way as possible.We'll be covering festive packages, rates, 2021 promotions, customer comms pre and post stay and much more! Register here.
The Irish Emigration Museum has been awarded the title of Europe’s Leading Tourist Attraction at the World Travel Awards for the second year running. This award is voted on by the public, meaning that EPIC was voted to be the most popular out of all other European tourist attraction finalists, including Buckingham Palace, The Eiffel Tower and even the Colosseum, to name a few! Previous winners of the award include the Guinness Storehouse and the London Eye. The World Travel Awards are among the most prestigious travel awards, and this year they are celebrating their 27th anniversary. EPIC is the first entity to ever win the Leading Tourist Attraction award back-to-back. Over the course of the year tourism consumers, industry professionals and the international media have been voting in record numbers for their favourite travel brands and products and EPIC are delighted to be recognised amongst them. This firmly reinforces their status as a must visit destination in Ireland. EPIC has dedicated this award to Irish people everywhere. Particularly those who have been working to help others in their communities throughout the pandemic. The museum is a celebration of what it truly means to be Irish, going beyond stereotypes to celebrate the impact of Irish emigrants over 1,500 years, and the influence they have had on the world. From politics, to poetry, to science, fashion and even infamy, Irish culture is popular all around the world because of these people. Dubliners now have a back-to-back winner on their doorstep at a time when they can’t travel outside the county. This is a great win for the entire Irish travel industry which has been severely impacted by Covid-19. EPIC hopes it will lift spirits within the industry, as well as flying the flag for Ireland, by demonstrating the country’s diverse and unique collection of tourist experiences. Patrick Greene, Director of the EPIC Museum, commented on the win; “We are immensely proud to receive this recognition two years running, especially against the backdrop of a challenging year. In the same spirit that more people are “shopping local”, we hope that Irish people will have even more reason to experience a two-time winner tourist attraction on their own doorstep, and that we’ll be a must-see destination for overseas visitors again soon”.
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Congratulating EPIC, Niall Gibbons, CEO of Tourism Ireland, said: “Congratulations to EPIC The Irish Emigration Museum on being named Europe’s Leading Tourist Attraction for the second year in a row. In what has been a devastating year for travel and tourism, this is some really good news for Irish tourism. It is a truly well-deserved accolade. Since opening its doors in 2016, EPIC has established itself as an important attraction on the itineraries of international visitors to Dublin. This latest award will give Tourism Ireland another wonderful platform to continue to highlight Dublin and Ireland around the world as a world-class destination. We look forward to continuing to work closely with the team at EPIC in 2021 and beyond, to welcome many more overseas visitors when the time is right, coming to experience all that EPIC and our great city of Dublin have to offer.” Liz Halpin, Head of Dublin Region at Failte Ireland has said: “Fáilte Ireland is delighted that EPIC The Irish Emigration Museum has retained its title as Europe’s Leading Tourist Attraction at the prestigious World Travel Awards for the second year running. EPIC offers a unique and immersive insight into the fascinating story of Irish emigration and this award showcases how important interactive, accessible visitor experiences are to the modern tourist.” Since March, the museum has adapted with restrictions, and has connected with visitors in an online capacity more than ever before. EPIC has virtually welcomed over 20,000 people in 2020, through a series of workshops, webinars, virtual tours, and history pack downloads aimed at younger Irish history enthusiasts. Other 2020 Irish winners include: ● The Convention Centre Dublin, winners of Europe's Leading Meetings & Conference Centre for the fourth year in a row ●
Jameson Distillery, Bow Street, winners of Europe's Leading Distillery Tour for the third year in a row
Visit https://epicchq.com/ for all up to date information on their recent win as Europe’s Leading Tourist Attraction.
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Bodegas Pradorey is located in the highest and coldest part of Ribera de Duero area, within the Royal Estate of Ventosilla. Our estate has a surface of 3000 hectares with an altitude, terrain, climate and soil composition that makes it one of the top quality areas within the Ribera del Duero Designation.
The estate used to belong to the Royal family in the 15th and 16th Century. In 1982, the current owners, the Cremades family, started planting vineyards within the estate, becoming by far, the biggest vineyard owners in Ribera de Duero. We can proudly say we elaborate all our red wines with our own grape and currently have more than 545 hectares of vineyards, divided in 9 different vineyards (139 parcels/plots) with significant differences in altitude, orientation and soil composition that provide distinct single vineyard wines, some of which have been converted to organic. Nowadays, the winery produces under its inherited name of Pradorey (which means King’s Meadow) different wines from Tempranillo majorly, Cabernet-Sauvignon and Merlot grapes. In addition, some years ago we started working with some white grapes from the area such as Albillo Mayor.
Our oenologist, Francisco Martin, and our Board of Directors, which is still composed by Cremades Family members, help maintain the spirit of the winery, under an innovative vision but being respectful with traditions and highly committed to the environment since our origins. Pradorey is self-sufficient in electricity thanks to our hydroelectric plant by the Duero River and our solar photovoltaic farm, we use natural fertilizer for crops from our cattle, recycle all our waste and keep reducing our carbon footprint every day. This is why we are pleased to say we have been the first ones to elaborate some exclusive red wines in the area such as El Buen Alfarero, aged on clay amphoras from the XIX century, or El Retablo, using the Criaderas y Soleras method common on Jerez. As well as more affordable but still innovative wines such as our pale roséLí a, our blanc de noirs El Cuentista or our organic wine SR. NIÑO also aged on clay amphoras. Finally as part of our signature wines, Elite is one of our author wines with limited production too. But there is still place for traditional wines in Pradorey too. This 3 wines would the Pradorey’s Traditional spectrum wines. Ribera’s del Duero most pure and classic. Longlived aging wines, that reflect our soil, were oak barrels have a fundamental presence in all three of them.
Francisco Martín (our oenologist in the left) and Jorge Rodríguez de Rivera (on the right, our Commercial Director) Below Fernando Rodríguez de Rivera (our General Manager) Both, Fernando and Jorge are grandsons of the founder, Javier Cremades Adaro
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At Vamoos, we don’t need recognition. Knowing that we continue to help many Irish hotels through one of the most difficult periods in living memory is enough. But we are proud to have been nominated in the Best Recovery Initiative category at Boutique Hotelier’s 2020 Champions Awards. “When the pandemic hit and the world was grounded, [Vamoos] shifted its entire focus to a new app for hotels, helping villas, lodges, B&B’s, and all other property types re-open with new, digital processes that keep their guests and staff safe.” Their words, not ours. We don’t want to leave anyone behind. Here’s how Vamoos Hotel App can help members of the Irish Institute of Hospitality make their own digital transformation. A Richer Experience Vamoos is more than just a way to go contactless, it helps you enhance each and every visit. Guests can explore your hotel and get a personalised experience from the moment they book. Keeping Your Guests SafeReduced physical interaction is an unfortunate necessity of post-COVID life. Vamoos allows you to easily keep everyone at a safe distance, while the 24/7 in-app instant-messaging system means you can still provide a personal and effective service.
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Maximising Revenue Vamoos will help you go paperless and allow you to upsell to your guests in an unobtrusive, organic way before they’ve even arrived. It also puts you in complete control without the need for any IT support. To try out Vamoos, click here, or get in touch at info@vamoos.com.
Action Recruitment are delighted to announce that we will be running virtual recruitment fairs for candidates based in both Croatia & Greece early in the new year. Since 2017 we have successfully managed 12 recruitment fairs in both Croatia and Greece. This time around we will be running virtual recruitment fairs, where this will allow you to interview candidates from your office or home. Tuesday 26th January 2021 - Croatian Virtual Recruitment Fair (6 spaces available) Thursday 28th January 2021 - Greek Virtual Recruitment Fair (3 spaces available) Roles being recruited for include: Chefs of all levels and kitchen porters Accommodation staff Front of house staff F & B staff Spa & Wellness Junior management & supervisory For more information on these virtual recruitment fairs, or to book a space, please reach out to Noel@actionrecruitment.com Booking is recommended as spaces are limited. Action Recruitment, serving the best in the hospitality business since 1974 www.actionrecruitment.com
Hotel PMS features and functionalities to look for when seeking a Best in Breed solution Budget season is fast approaching, meaning it is imperative that hotels make their budget work harder for them. With the challenges presented by Covid-19, now more than ever will be the time to review your hotel technology solutions to create an agile environment that sets a higher bar of technological excellence moving into the future. To help, the team at Guestline has devised a useful PMS hotel checklist to assist you and your team in reviewing what technology platform would be the best fit for your needs and budget. At Guestline, we understand that a hotel Property Management System (PMS) should effectively be the lifeblood of your property, controlling and automating any number of hotel operations. Over the years, PMS systems have become much more advanced with cloud offerings, open API’s, and the ability to transform the guest experience. In addition, hoteliers have learned to become more demanding of their providers and are now privileged with the option of being able to select the perfect combination of software functionality that complements the property’s specific needs, which is fully integrated and provides value for money.
James Cannon, Guestline’s Sales & Marketing Director added:“If your technology stack is outdated or simply does not meet your expectations, the cost of ignoring could be critical to the long-term bottom line of the business. And, given the current pandemic, we know that many elements of your operations will have been adjusted putting renewed pressures on the business. That is why we have devised this checklist, as a helpful guide for you to better understand how your technology can work harder for you. From automating tasks and integrating with partners for better efficiencies to elevating your channel manager to drive increased room revenues and generally assisting to improve everyday workings at your property." As you bring together that culmination of all your team’s needs and aspirations, it can be difficult to really know what will deliver the biggest returns for the remainder of this year and beyond. As the future becomes more technologically advanced, now more than ever it is time to research, instil change, embrace it, and invest in it.Access your free guide below. Access your free ‘Guide to choosing the right PMS for your property’ here
Choosing the right PMS for your needs Guestline’s Guide to Choosing the Right PMS for your Property is a helpful checklist to assist in reviewing your hotel technology solutions, allowing you to put a strong business case forward to your stakeholders and ensuring department needs are on the table during the budgeting process. From implementing a technology strategy and the impacted cost of ignoring, to the affordability of acquiring a new system and a guide to getting your strategy to the boardroom and over the decision line.
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EDUCATION
Postgraduate Diploma in Tourism Management and Destination Leadership Programme Details Many academics, policy makers and practitioners have called for leadership in tourism and destination management to rethink how tourism can best serve our communities post the pandemic and in an era of challenges and uncertainty, ranging from Brexit to labour issues to environmental change. The industry needs to reduce exposure to crises, needs to develop resilience and encourage adaptability. This will be critical as we emerge from the COVID19 crisis. The programme aligns education, research, and engagement agendas with key global development issues in tourism. Tourism: Environment, Society and Development Tourism Management and Marketing The Digital Visitor Economy Research Methods Internship (can be within frameworks of your existing employment) Optional progression to dissertation for those who wish to obtain an M.A. Fee and eligibility The PG Dip programme fee is â‚Ź495 for eligible participants in employment (heavily subsidised from â‚Ź4,950 through the recent government July Stimulus package). Those in receipt of DEASP payments, including PUP are eligible to undertake this course free of charge Eligible Applicants must be ordinarily resident in Ireland and must meet the nationality and EU residency rules as aligned to Springboard as detailed here https://springboardcourses.ie/faq
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Delivery The course is delivered fully online and runs with the following model in Term 1 (Jan-April), Term 2 (Sep - Dec). Module 1: Tourism Environment, Society and Development • Every Friday 9-11AM from 15th January for 12 weeks Module 2: Destination Management and Marketing • Every Friday 2-4PM from 12th January for 12 weeks Module 3 Tourism Careers Lab and Internship • Thursday 25th March 9-2PM • Thursday 15th April 9–2PM Timetable for Modules 4 & 5, running from September – December 2021, will be similar to the model above. We will run an induction on Saturday 9th January 9-2PM. Application details • Applications are conducted through the AIT website at https://ssb.ancheim.ie/ait/app/bwskalog.P_DispLoginNon (click first time user account creation) • This is a conversion programme aimed at a wide range of disciplines which cover tourism modules at undergraduate level. Graduates are likely to come from a range of programmes, including but not limited to tourism, marketing, business, geography. Tourism as a broad discipline welcomes candidates with expertise in various fields. Candidates will have a minimum of a Level 8 Honours degree. Further information • An online webinar covering key details of the programme will be held tomorrow on Thursday 5th November at 2-3PM, Join Zoom Meeting https://ait-ie.zoom.us/j/84097548481, Meeting ID: 840 9754 8481 • You can also read about the course at https://www.ait.ie/courses/m.a-pg-diploma-in-tourismmanagement-and-destination-leadership
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It’s Voucher Season – Don’t miss this critical revenue
If your hotel is not selling online vouchers, then right now is the time to start. The market is entering prime voucher season. The season kicks off with Black Friday and Cyber Monday in November and peaks in December with many hotels generating up to 80% of their total voucher revenue over the Christmas period. And in the current market with extraordinary pent-up demand, there’s never been a bigger opportunity. Don’t miss this critical revenue opportunity. Start promoting your vouchers today with our 10 tips for voucher sales success. Read our Top 10 Tips here.
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HEA Funding Secured for Programmes at Shannon College Opportunities for Personal and Professional Development at Shannon College of Hotel Management, A College of NUI Galway. The HEA (Higher Education Authority) has announced funding of â‚Ź22.5 million for additional postgraduate places and for stand-alone modules for the coming academic year for EU students. Shannon College of Hotel Management has secured funding through this initiative for the following programmes and stand-alone modules: Full Time Taught Programmes MSc in Business & Hospitality PG Diploma in Business & Hospitality Stand- Alone Modules Hotel Asset Management Performance & Revenue Management Project Management Strategy and Innovation for Hospitality Management of Organisational Change MSc in Business & Hospitality The MSc in Business & Hospitality is a full time programme and teaching will be delivered on campus in Shannon 2 days per week (Monday & Tuesday) together with a Summer School in June 2021 and a Business Consultancy Project in Nov/Dec 2021. This programme will commence in January 2021 and is 90 ECTS over 3 semesters. PG Diploma in Business & Hospitality There will also an opportunity to complete a Post-Graduate Diploma which is delivered alongside the MSc but will not include the Summer School nor the Business Consultancy Project. This programme is 60 ECTS credits over 2 semesters and will commence in January 2021 Stand- Alone Modules There is also an opportunity to take stand-alone modules which allow people to take a module in order up upskill in a particular area. The modules on offer are: Hotel Asset Management - January to May 2021 Performance & Revenue Management - January to May 2021 Project Management - January to May 2021 Strategy and Innovation for Hospitality - January to May 2021 Management of Organisational Change - Summer School 2021 (One week with advanced reading) Completion of these modules can lead to exemptions toward progression onto the MSc in Business & Hospitality if you decide to enrol at a later date. These modules will be delivered through blended learning. Modules are assessed by means of continuous assessment. Applications Under this funding scheme, the HEA (Higher Education Authority) has put in place a stipulation with regard to allocation of places. Please read HEA Funding Categories to find which category you can apply under and the fee structure that applies to each category. Additional paperwork may be required. How to apply: MSc & PG Diploma in Business & Hospitality. Submit completed MSc /PG Application Form - HEA Funding and a copy of your CV to helena.doody@nuigalway.ie by November 13th - 5.00pm. Please note applicants will be required to complete an online interview. Stand-Alone Modules Submit completed Module Application Form, personal statement and a copy of your CV to sarah.omahony@nuigalway.ie by November 20th - 5.00pm. Additional Notes: Please not that due to COVID19, we will be following University and Government guidelines which may result in online delivery of programmes. All applicants are required to have a Level 8 Honours Degree or equivalent to apply.
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IHI PATRONS