September 2020
Irish Hospitality InstituteÂ
Lough Erne
Be Progressive - Be Entertained - Be Recognised - Be Part of Us
In this Issue
1
Note from the President
3
IHI Autumn Webinar Series
5
Industry News
21
Education
Be Progressive - Be Entertained - Be Recognised - Be Part of Us
Dear Member Welcome to our September edition of the HNN - Hospitality Network News! Without a doubt it has been a summer like no other for all kinds of reasons. What is positive and what we have been delighted to hear is that the year of the staycation has proved somewhat successful for many of you. However, we also know that some of our city centre hotel, tourist attraction and catering members have found business very challenging, so we sincerely hope that the next few months will bring some upturn for your business’s. Since our last issue of HNN in June 2020 we have had to take the difficult decision to postpone the IHI Hospitality Management Awards for our members and their employees in 2020. It just was not feasible, however we look forward to bringing these awards back to life in 2021 as we know they are much loved and will be much missed this year!
Our first webinar on September 17th, will be delivered by Sarah Duignan of STR who will be joining me to discuss market trends and updates specific to the Irish Market. We are delighted to confirm we will be restarting our virtual coffee mornings during the month of September and plan to host two a month for the months of September, October and November. We do hope that many of you will be able to join these informative, yet informal networking sessions. Our events and membership committee have worked hard in the past month reviewing in detail what options are available to us as an Institute to support you, our members in the space of networking and professional development education as is our remit. As I type all of you, our members are receiving a survey to allow us understand best what other events or training you would you would like to see the Institute provide to you as members. The survey will take no more than a few minutes of your time and we would be so delighted if you can complete. Our Board is due to meet on September 14th and post that meeting we will be in a position to update you fully on all remaining plans for the autumn period within the Institute. As always, I strongly encourage you to continue to use your professional network within the IHI and beyond for advice, mentoring and support especially at this time. In the meantime keep safe & best wishes.
Oonagh Oonagh Cremins FIHI President
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NOTE FROM THE PRESIDENT
Due to the very successful and well received series of webinars that we ran during the months of March thru June, we have plans to launch an autumn series of webinars in the next week or so.
IHI Autumn Webinar Series
NEW MEMBERS & WEBINARS
We are delighted to announce Sarah Duignan of STR will be our first guestspeaker in our Autumn Webinar Series which will take place Thursday, 17th September at 10.00 am. Sarah is STR’s Director of Client Relationships and will provide us with an overview of the currnet market performance and trends. Click here to register.
WELCOME NEW MEMBERS Amer Khurshid MBA, AIPA, CMC
WELCOME NEW BUSINESS PARTNERS Vamoos, the App for Hotels as a new IHI Business Partner. Vamoos, enables you to provide a completely contactless, safe experience for everyone in your hotel, without compromising on the service you provide. Boasting numerous features that will serve to reassure guests in these uncertain times, Vamoos also enhances the overall experience of a hotel visit. Its directory function provides guests with essential details (maps, restaurant menus, wifi codes, spa treatments, facility opening hours) before they’ve even arrived and can be altered in real-time when needed. The built-in messaging service means those invaluable interactions between guests and staff can still take place even with social distancing measures in place. 3
How can you maximise autumn bookings for your hotel? A summer of staycations encouraged by the government is currently in full swing, with bookings continuing to increase around the country. There’s even talk of a ‘staycation voucher’ coming into effect which could potentially be valid all the way through until April 2021.
Industry News
With this in mind, it’s a good time to start planning ahead – no matter how uncertain the future looks. Typically, autumn may have been a time when your property would’ve gotten a lot of corporate business. With this potential type of demand most likely being much lower this year, it means you will need to continue attracting the domestic leisure market. Traditionally, we also usually would’ve seen searches for autumn breaks picking up in the middle of July, ramping up in August, and then peaking in September. We aren’t seeing the same interest pattern yet because people are still focused on booking their summer getaway. Consider starting your autumn campaign no later than the middle of August to ensure you capture demand and maximise your hotel or property’s bookings throughout the autumn period. So… where do you start? Firstly… do a clean up on your offers Use the new season prep as an opportunity to review your rate plans and their sales performances. If you need to remove or tweak offers that aren’t selling well, do. 5
Focus on quality rate plans, not quantity – the more offers you have going, the more confused potential bookers will be. Be clear and keep it simple! When it comes to pricing, remember that now is a time when guests will be looking for as much added value as they can get. We don’t advise you drop your rates drastically – but do look at what you’re offering and see if you can add in some special extras here and there. Making your packages valuable and unique doesn’t necessarily mean going big – it’s just about getting creative. Sell your packages using the right mixture of messaging and visuals The same rule applies regardless of what time of year you’re trying to sell rooms – make sure your messaging is completely consistent across all your channels. As for the seasonal occasion, have fun with your language and visuals. Play up the beauty of your hotel or area at this rustic, crisp, autumnal time of year. The right visuals will entice people in and have them fantasizing about that magical break away. Show guests what they can do in your area We said it last week and we’ll probably say it again – showing off all that can be done in your unique area, as well as partnering up with local businesses to attract additional interest, will benefit everyone involved. It benefits your community, your business, and your guest all at the same time. You can use a blog to create content on local attractions too.
Communicate your hotel’s health and safety measures As you know, it’s now going to be the norm to communicate and display clearly your hotel’s own health and safety measures. Guests might be willing to travel to your property, but they’ll want to be reassured of its standards before they do – this is a sure thing. However – you’ll need to get the balance right! They don’t want all the joy sucked out of their trip and you don’t want them to feel like their stay will be made a hassle by all these new measures. Just try to keep your language simple, positive, reassuring and informative. They’ll be relieved you have it all in hand.
Why should you be considering adding Youtube to your active marketing channels? YouTube reaches over 2 billion users world wide, watching 1 billion hours of video content daily! Advertising on this platform allows you to reach a large captive audience at low costs. Here at Net Affinity, we’ve been running bumper ads for our clients going on 3 years now, and we’re still seeing costs of only €0.02 – €0.03 per view. This gives you an incredibly wide reach, even with a smaller budget. We’ve seen these types of campaigns perform effectively for rooms, F&B and wedding promotions.
Some marketing recommendations You want your marketing campaign strategy to incorporate multiple channels and touch points so you have the best chance possible at meeting your potential future guests – wherever they are online.
Interested in learning more? Get in touch!
Although we’re not seeing huge interest just yet in general autumn offers, searches for Halloween breaks are tentatively increasing. Keep this in mind when you’re reviewing your site content as it would be helpful for you to have a dedicated page for Halloween/Midterm breaks up now, so as to capture organic search demand ahead of you actually launching your hotel’s campaign. Like we said earlier, you should try and start your autumn campaign no later than the middle of August to ensure you capture demand and maximise your hotel or property’s bookings throughout the autumn period. YouTube Bumper Ads YouTube Bumper Ads are non-skippable 6 second video ads which run before or during content on YouTube. We talked about them on our latest Marketing in the Morning podcast – listen back here for more. 6
Multi award-winning contract and event caterers, Master Chefs, are proud to announce the launch of their Chefs & Bakers range of handcrafted, ready to eat gourmet meals - offering a world of flavour, quality and convenience to the hospitality and food retail sectors. For the last few months since the onset of the COVID-19 pandemic, Master Chefs have been working closely with Italian equipment manufacturers to develop the technology and build a specialist oven that will allow Master Chefs to regenerate and serve hand-crafted gourmet meals in an a la carte environment. The Chefs & Bakers range also provides pubs, cafes, restaurants, hotels and nursing homes with a complete food service solution, meaning no more headaches about quality of ingredients, having to source produce from multiple suppliers, food waste or staff recruitment and retention. With limited investment required and no need for a commercial kitchen, it's set to prove to be a very attractive proposition for business owners and retailers nationwide. Reacting to the launch, Pat O’Sullivan, Managing Director of Master Chefs said “On 12th March, we closed dozens of outlets, effectively closing 80% of our business. With businesses everywhere facing the same reality, we knew we'd need to adapt and saw it as an opportunity to 'press the reset button'. At the start of April, we set about working with an Italian manufacturer, who were also in lockdown, to develop technology and build an oven to allow us to regenerate our hand-crafted gourmet meals in an a la carte setting. Chefs & Bakers not only provides a solution for ourselves but we also envisage that it will prove to be very popular with pubs that previously didn't serve food, cafes, restaurants, hotels and nursing homes as it requires limited investment and there’s no need for a commercial kitchen.
Menus will change with the seasons and we effectively become your head chef. We've partnered with Corcoran Food Equipment for fit-out and will have a national partner to distribute meals.” The Chefs & Bakers complete meal range includes everything from traditional Irish breakfast to complete four course meals, desserts and everything in between, all of which are produced daily in Master Chefs Artisan Food Facility in Limerick by a team of award-winning chefs headed up by Michelle O’Donnell (Irish Hospitality Institute ‘Exec Chef of the Year’ 2019) using the finest local in-season produce.
Master Chefs’ Managing Director, Pat O’Sullivan pictured in Master Chefs’ Artisan Food Facility, Limerick, where the Chefs & Bakers meals are produced.
Contact Details W: www.chefsandbakers.ie T: +353 (0)1 531 2420 E: sales@chefsandbakers.ie 8
Sodexo appoints new Managing Director for Ireland Sodexo, one of the world’s leading integrated facilities services providers, has appointed David Fox as managing director for Sodexo Ireland effective from 1st September 2020. David, who comes from Dublin, has held several senior management roles within the organisation, most recently European Account Director for one of Sodexo’s global FMCG manufacturing clients. David’s new role will focus on evolving the country strategy, incorporating the ‘Rise with Sodexo’ programme, which provides organisations with a systemic approach in adapting to the new business needs and ensuring the safety of people, which is at the forefront of Sodexo’s core values. David will report into Ireland country president Julie Ennis, who previously held the role and has now become the CEO of Corporate Services for Sodexo UK and Ireland. Julie Ennis, country president, Sodexo Ireland said “The Covid-19 pandemic has brought about a dramatic shift in how people work, moving facilities management up the value chain, to become a strategic boardroom agenda item. It is now critical that businesses are re-designing their workplace strategies to provide a consistent, meaningful employee experience for a workforce that is more dispersed than before.”
Commenting on his new role David Fox said, “I am delighted to be returning to the Irish business and leading the Sodexo team here. Improving the quality of life of the people and communities around us is at the heart of what we do. Given the unprecedented challenges at present, I’m focused on supporting our clients and our business partners in meeting the new workplace requirements, so that they can adapt and thrive in this rapidly changing environment. “ Sodexo Ireland is part of the global Sodexo Group, a world leader in delivering services that improve the quality of life to clients in business and industry, education, financial, pharma and healthcare. These include food services, infrastructure build, facilities and estate management, optimising the workplace experience, wellness experiences, personal and homecare services. Sodexo employs approximately 3,700 people in over 230 locations in Ireland and Northern Ireland.
With a background in facilities services management, David joined Sodexo in 2011 as group facilities manager for one of its Irish-based global FMCG manufacturing clients. He subsequently moved through various roles within the organisation, increasing in seniority, until his appointment as managing director of its operations on the island of Ireland. 10
Trying to manage rates and availability in a normal working week, or year is hard enough but now with so much fallout and ground to make up after the effects of COVID where does this leave you? Should you stick with the Revenue Plan you had in mind for 2020? Should you scrap it and go back to the drawing board and start from scratch? There is no right or wrong answer to these questions because each property is different, each market has different needs. Some of the advice we are giving our customers is this: 1. Do Not Bottom Out Your Rates What we mean by this is, do not just slash all of your rates with the fear that this is the only way to fill your property. You need to keep in mind running costs of the property may have actually increased now once you have re-opened due to extra cleaning staff, additional PPE equipment you need to purchase etc therefore it is important that you monitor your rates closely. You can of course offer your guests some great incentives, for example Long Stay Discounts, Loyalty Programmes, Early Booking Deals, Last Minute Deals. There is a lot of options out there to give your guests great value for money. 2. Cancellation Policy is Key At the minute people are not looking to book Advanced Purchase Rates. They do not want a rate that is prepaid, simply due to the uncertainty of this virus and how it has already affected so many people. The key here is to offer a flexible rate, on Brand especially. This is the type of policy that will make a customer choose your property over your neighbours. This is the comfort that a post COVID customer needs to give themselves peace of mind. 11
3. Add Value for Money Special added incentives can be a big decision maker when people are booking their nights away. Adding in an early check in option, or a late check out, complimentary robe or sometimes as far as a complimentary bottle of wine or bubbly if booking a certain type of stay. These incentives give your customer the value for money feeling and give them a welcome back that they won’t forget. It is these little added extras that will turn a first time customer into a return customer.
Largest Sculpture Exhibition in Ireland opens at The Montenotte Hotel Gardens A stunning Sculpture Exhibition has been installed at The Montenotte Hotel’s sunken Victorian Gardens for the next four weeks, in association with the prestigious Kildare Gallery. In keeping with The Montenotte’s commitment to support Irish art and culture, 39 sculptures by 18 Irish artists, including Bob Quinn, Stephanie Hess and Donnacha Cahill have adorned the gardens, which also boast a wildflower meadow, a woodland walk and a picturesque fountain. The works range in themes, scale and materials including ceramic, bronze, bog oak and copper steel. With showcase events like Bloom cancelled, this is the largest outdoor exhibition of its kind in Ireland this year.
General Manager of The Montenotte Hotel Brian Bowler along with Exhibition Curator Ruth Liddle from The Kildare Gallery
a high at The Montenotte’s recently refurbished Panorama Terrace. You can see why it’s one of Ireland’s most instragrammable hotels! Commenting at the launch, Manager at The Montenotte Brian Bowler said, “We are delighted to host such a magnificent Sculpture Exhibition in association with the Kildare Gallery, after a hugely successful inaugural event in 2019. It’s part of our ongoing ethos to support Irish artists, and it has never been more important to do, as the arts community has been hit hard by the Covid-19 pandemic.”, said Brian Bowler, Manager at The Montenotte Hotel. “To see these incredible sculptures against the backdrop of our re-discovered sunken Victorian gardens is a stunning sight to behold”.
Locals and visitors alike are encouraged to visit the Sculpture Exhibition and wander around the wonder of these secret gardens, which were only recently rediscovered and restored to their former glory of 100 years ago. Your body and mind will truly relax as you peruse the art, breathe in the aromatic scents of lavender,myrtle and rosemary, and listen to the soothing sounds of the water fountain. You can also take in the spectacular views of the exhibition, Victorian Gardens and Cork city from 13
Proprietor of The Montenotte Hotel Frankie Whelehan along with the Lord Mayor of Cork City Cllr Joe Kavanagh and the Lady Mayoress Stephanie Kavanagh
Ruth Liddle from the Kildare Gallery said, “We are thrilled to return to The Montenotte Hotel with an extra special collection by Irish Sculptors this year, including Brian O’ Loughlin, Anna Campbell & Clodagh Redden who is living & working in West Cork. With events like Bloom cancelled, there is no large-scale outdoor Sculpture Exhibition taking place this year in Ireland, so we are very grateful to The Montenotte for giving artists such an incredible platform to showcase their work.”
General Manager of The Montenotte Hotel Brian Bowler along with the Lord Mayor of Cork City Cllr Joe Kavanagh and the Lady Mayoress Stephanie Kavanagh
The Sculpture Exhibition at The Montenotte will run until September 26th. All of the pieces are available to purchase and more information can be found on www.themontenottehotel.com/sculpture or www.thekildaregallery.ie . The Montenotte also has an ongoing Artist in Residence programme, where they showcase stunning paintings from Irish artists throughout the boutique hotel all year, in association with The Gallery Kinsale. The current artist in residence is Debbie Chapman, whose latest work looks at our response to having our movements restricted and the opportunity to view the world through a new lens. For more see TheMontenotteHotel.com/sculpture
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Excel Recruitment launch an Accommodation Assistant Course Excel Recruitment are delighted to expand our training services with the launch of our brand-new Accommodation Assistant training package. Designed with consultation from e-learning experts and Accommodation Managers from some of Ireland’s most renowned hotels, we have developed a bespoke and comprehensive Accommodation Assistant course, tailored directly to our clients’ needs. Our training course provides all staff who undertake each module with a thorough knowledge of all aspects of the role through detailed, practical instruction. Research shows that 30 mins of video learning equates to approx. 3 hours of theoretical online learning. Our course content is designed to maximise the benefits of a blended learning approach and delivered to ensure the optimum learning potential and success of each staff member who completes the training. At a running time of 90 minutes, course participants gain the level of information which could be achieved in a full day theoretical course covering every aspect of the accommodation assistant role from encountering customers in public areas, in-depth instruction on room cleaning and a full understanding of the new processes in place in light of Covid-19. All accommodation assistants working for Excel Recruitment will be required to undertake this course and complete the final exam, ensuring any staff members provided by ourselves to the Housekeeping department will be a step above your average temp. It is also available via our Future Proof online training academy (https://futureprooftraining.hiuphub.com/learner/purchase/bundle) for anyone wishing to retrain or add a new skill set to their repertoire.
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Great National hotel secures prestigious 2020 AA award. Congratulations are due to Dermot Madigan and his team on the occasion of the 4-star Great National Mulranny Park Hotel in Co. Mayo securing the prestigious 2020 AA Courtesy & Care Award. The AA uses highly trained and experienced inspectors to personally visit AA accredited hotels while winners are selected in recognition of excellence in service, hospitality, cuisine, facilities and staff including demonstrable continuous improvement. Situated overlooking Clew Bay on the shores of Mulranny Beach, the GN Mulranny Park is located on the Great Western Greenway and is reputed as one of Ireland’s leading destination and wedding hotels. For further details, see www.mulrannyparkhotel.ie or www.greatnationalhotels.com.
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Enhance your guest's check-in experience with Guestline’s new Digital Registration Guestline is delighted to announce the launch of their latest contact-free solution - GuestStay, Digital Registration – which will enable hotels to streamline the check-in process, enhance communication and improve safety measures.
Also it helps the environment by saving paper and enables us to keep physical contact with guests to a minimum which is essential during these post-Covid times.’ Improved communication
Streamlined check-in GuestStay enables guests to fill out their digital registration card in advance so they can provide accurate data and sail through check-in on arrival. As part of a contact-free hotel experience, hotels can reduce physical contact with the guest whilst still providing a great first impression. The hotel’s PMS is automatically updated with the guest’s reservation and profile information (such as ETA, additional guests and notes) which helps to eliminate unnecessary paperwork, pressure, and queues upon arrival. It also allows the housekeeping and front desk teams to plan ahead.
Paul Downing, Managing Director at the Dart Marina Group explains, ‘With GuestStay, most of the admin associated with checking in a guest is eliminated, which has enabled us to personally greet our guests on arrival and provide a more hospitable and engaging welcome. It helps us tailor our service to their needs and ensure they have everything they need for their stay instead of going through paperwork and asking them 20 questions!
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Hotels can still deliver a warm welcome without the distractions! Hamzah Hafesji, Senior Product Manager at Guestline added, ‘With GuestStay, hotels give guests the option to avoid lengthy reception queues at check-in by filling in all their details at their own leisure and in return the hotels can improve their planning, reallocate resources on reception and reduce admin. The automated emails can relay useful information on new operational and safety measures in place to help drive guest confidence. Plus, all the data is accurately stored and accessible against the reservation in the PMS to ensure compliance and a clean database.’
Accurate data Patrick Jones, General Manager at Tewkesbury Park Hotel in Gloucestershire explains the benefits ‘When looking at how we were going to re-open we wanted to automate the mundane and digitalise as many processes as we could – whilst still maintaining our core hospitality values. The new GuestStay digital registration link is embedded in our app and sent out on guest emails and is working really well. About ¼ of guests are now using it and it’s gaining traction. The solution has been thought out really well and covers every aspect of the guest journey. It’s helped minimise the number of people in reception and has taken the pressure off the check-in process, generally making it more efficient and risk-free.’ Enhanced guest experience Jones continues, ‘The guests are now filling in their full details (including their email addresses) meaning the data is accurate, up-to-date and can be used for marketing purposes as most agree to receiving further comms from us - a significant added benefit for us. Correct data is also key for the tracking and tracing of guests.
This contact-free hotel experience starts at check-in where a digital registration solution comes in, then extends to their stay where hotels can offer an online food and drink ordering facility. Guest’s orders can be delivered to their room or table, another way of maintaining a safe distance and providing a potentially new and efficient revenue stream for hotels. And when it comes to checking out, guests could review and pay their final bill online, again avoiding any build up at reception.
To find out more on Guestline’s GuestStay solution, please click here. Contact Details For further information please contact Kate Fuller, Guestline Marketing Manager: kate.fuller@guestline.com or +44 1743 282300.
It also helps us plan better. The more information we know about our guest’s planned behaviour in advance (i.e. their ETA and any special requests), the easier it is for us to plan on getting it right and enhancing their experience!’ Contact-free hotel experience Since re-opening, and with local social distancing and safety guidelines still firmly in place, hoteliers need solutions to ensure their guests feel at ease staying at their hotel whilst driving revenue streams at the same time.
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Pursuant to the government’s recommendation that everyone should wear a face mask in public settings, we are proud to introduce our RESUSABLE (WASHABLE) TRIPLE LAYER FACE MASK with SILVERbacTM Antimicrobial Technology. Our reusable face masks are triple layered with a silver infused inner layer to inhibit the growth of odour causing bacteria. They can be used in public facing roles and by the general public and are friendly on the environment since they can be processed and used many times, while ensuring a new layer of protection. Our reusable face masks can dramatically reduce waste, provide effective barrier protection and enhanced comfort and are effective in reducing the spread of COVID-19 for the wearer and those around them. The reusable face mask reflects our commitment to our customers and community in this fight against COVID-19. There is no better way to ensure the prosperity of future generations than protecting our precious resources, - employees, environment and community. People wearing face coverings are still advised to do the important things necessary to prevent the spread of the virus, including: washing your hands properly and often covering your mouth and nose with a tissue or your sleeve when you cough and sneeze not touching your eyes, nose or mouth if your hands are not clean social distancing (keeping at least 2 metres away from other people) where possible How to use a cloth face covering properly clean your hands properly before you put it on practise using it so you are comfortable putting it on and taking it off make sure you are comfortable wearing it cover your mouth and nose with it and make sure there are no gaps between your cloth face covering tie it securely carry unused masks in a sealable clean waterproof bag (for example, a zip lock bag) carry a second similar type bag to put used masks in Do not: touch a mask or face covering while wearing it – if you do, clean your hands properly share masks do not lower your mask to speak, eat and smoke or vape – if you need to uncover your nose or mouth take the mask off and put it in the bag for used masks do not discard masks in public places PROCTECTING PEOPLE, PROTECTING THE PLANET ¦ CELTIC LINEN
CaterClean Launch their new specialist cleaning company for the hospitality industry. CaterClean is a sister company of CaterWaiter, leading providers of temporary and permanent hospitality staff to the hospitality sector for over 10 years. CaterWaiter have partnered with clients to provide highly trained staff and exceptional service, including an additional offering of specialist cleaning services in 2019, as an ancillary part of business. Following the emergence of Covid-19 and with more stringent guidelines around cleaning CaterClean are leveraging their industry knowledge and offering cleaning as a stand-alone service, providing bespoke cleaning solutions to meet all new safety requirements. CaterClean offer a team of highly skilled specialist cleaners for the hospitality sector ensuring a safe workplace for employees and customers. They provide a deep clean service that business can trust, allowing premises to open and stay open with confidence and assurance of a premise that is clean and safe enough to resume operations. In addition to cleaning they also provide an extra safety blanket in the form of their Fogger, specialist sanitisation machine. Andy Duffy, MD of CaterClean commented at the company launch ‘The Events and Hospitality sectors have suffered hugely and continue to suffer because of the impact the Covid-19 pandemic has had on business. We know the hospitality industry inside out and we know how important it is to our clients to provide clean premises for their customers so we are very excited to be able to provide this service, assuring deep clean and disinfection for clients from cleaners they can trust’. CaterClean can provide a full deep clean in bars, restaurants, hotels, post event hospitality including frequently touched surfaces such as counters, door handles, public bathrooms, stair handrails and dining surfaces. Specialist cleaning services you can really trust! To find out more or arrange a quotation, call us on 01 629 0534 or email bookings@caterclean.ie
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Part-Time Hospitality Management Undergraduate Programmes Commencing in October 2020 TUDublin, Cathal Brugha Street Campus (to be relocated to the new Grangegorman campus in 2021), are now offering part-time Hospitality Management programmes commencing on October 5th 2020. Delivery of the programmes will combine both online and elements of inclass tuition.
Education
The part-time Hospitality Management programmes at TU Dublin are suitable for people who have experience in the hospitality industry and who wish to gain a qualification, are seeking promotion, or are seeking management positions in the sector. Our programmes are also open to mature students returning to learning, people seeking a career change, people seeking to ‘start your own business’ in the sector, or people seeking to develop their existing hospitality businesses. All applications are made directly to TU Dublin. Recognised Prior Learning will be taken into account on all applications. TU150 – BA (Ord.) Hospitality Management Studies (Level 7) The overall aim of the BA Hospitality Management Studies is to prepare learners academically and professionally leading to employment at management level in the dynamic world of the hospitality industry. This is achieved through a comprehensive programme designed to be challenging and fulfilling in an environment which focuses on the individual learner as an active participant in his/her own learning. Further details can be found here. Commencement date: 5th October 2020 Fees: €1,505 per year TU153 – Higher Certificate in Hospitality Management Studies (Level 6) This is a two-year programme in Hospitality Management Studies which provides opportunities for individuals who wish to pursue a career in management in the hospitality industry. It is aimed at complementing the practical experience gained by individuals working in the industry, with an academic focus in college. The programme leads to a TU Dublin Level 6 Higher Certificate award with graduates also obtaining membership of the Irish Hospitality Institute. Graduates can also apply to gain entry into the final year of the BA in Hospitality Management (TU150). Further details can be found here. Commencement date: 5th October 2020 Fees: €1,505 per year 21
TU154 – Higher Certificate in Hospitality Management Studies (Level 6) This two-year part-time TU Dublin Higher Certificate programme gives graduates an in-depth knowledge and insight into all aspects necessary to manage and run a successful hospitality business or to develop a career in the sector. Completion of the programme provides participants with a strong foundation in current management practices and trends. The programme will provide students with the knowledge, skills and competencies for operational, supervisory and management roles in the global hospitality sector. Graduates can also apply to gain entry into the final year of the BA in Hospitality Management (TU150). Further details can be found here. Commencement date: 5th October 2020 Fees: €1,505 per year Part-Time Post-Graduate Programmes Commencing in September 2020 These three programmes are designed to provide participants with the expert knowledge and skills necessary for a successful career at senior management level in any sector of these vibrant industries. All programmes are conversion that are designed for students non-related academic and professional backgrounds. Commencing October 5th. TU369 - MSc in Hospitality Management (Conversion) Full details can be found here. Fees: €1,935 Year 1 / €3,735 Year 2 TU367 - MSc in Event Management (Conversion) Full details can be found here. Fees: €1,935 Year 1 / €3,735 Year 2 TU371 - MSc in Tourism Management (Conversion) Full details can be found here. Fees: €1,935 Year 1 / €3,735 Year 2 Full-Time Undergraduate 1 Year Hospitality Management TU958– Higher Diploma in Hospitality Management This one-year conversion programme provides an opportunity for students who have successfully completed an ordinary degree (level 7 – NFQ) or honours degree (level 8 – NFQ) in a different discipline, to attain an honours degree (level 8 – NFQ) equivalent in a further single year of studies. The individual modules run in conjunction with existing modules on our degree programmes. The offering of the Higher Diploma in Hospitality Management programme further develops the learners’ key skills, their strategic ability and introduces learners to the hospitality management discipline. The three-month industry placement forms an integral part of this programme. Further details can be found here. Commencing October 5th. Technological University Dublin Tourism.Hospitality@TUDublin.ie
Tel: 01 - 2205774 22
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