Kentucky IA Spring 2022 Edition by Big I Kentucky

Spring 2022

USE OF

DRONES FOR INSURANCE CLAIMS ADJUSTING PG. 8

TIPS FOR A

VIRTUAL MEETING

PG. 14

10 CYBER ATTACKS

COST $600M IN 2021 PG. 26

AM Best Rating "A-" (Excellent) with a Stable Outlook Highly Competitive Rates

WHAT'S

Our Future is Bright

INSIDE

Page 8

CONTENTS

8 Use of Drones for Insurance Claims Adjusting 14 5 Tips To Make the Most of Your Next Virtual Meeting 18 Meet Danny Yackey, Emerging Leader Chair

Page 20

20 How does Automated Insurance Underwriting Work 26 10 Cyber Attacks in 2021 Cost $600M With 40,000

Precision Underwriting

Businesses Put at Risk

Expert Claims Handling

EVERY ISSUE

Comprehensive Loss Prevention Services

Page 26

4 From the Chair

35 Upcoming Events

5 From the Commissioner’s Desk

35 Advertiser Index

33 Social Media Links

35 Classified Ads

34 Industry Partners

OUR MISSION Create value for our members through innovative resources and legislative advocacy while fostering industry relationships. The Kentucky IA is the official magazine of Big I Kentucky, and is published quarterly.

Office Address: 13265 O’Bannon Station Way Louisville, KY 40223 Telephone 502-245-5432 Email info@bigiky.org fax 502-245-5750

All advertising and editorial submissions are welcome. 9960 Corporate Campus Drive, Suite 1400, Louisville, KY 40223 t 502.894.8484 | 800.367.5372 | clearpathmutual.com 2 | Kentucky IA - Spring 2022

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Chair From the

A MESSAGE FROM KEVIN T. DESMOND

Cyber liability coverage was a term that wasn’t around when I started in the insurance agency business. In the 1970’s we did everything manually. There were computers but no personal computers. We did our accounting through a “batch” system where, at the end of each month, we would send copies of invoices to a company that would input them into their computer system and mail the compilation information to us. In 1979 we bought our first inhouse server, which performed our accounting functions. We still had to use paper files to access coverage information for our customers. We converted to Applied in 1994 with the installation of another inhouse server. It was around this time that the internet became popular and was very slow compared to todays high speed internet. As a result it wasn’t possible for us to use it for rating or to retrieve coverage records. Once higher internet speeds became available everything changed. The conversion to a paperless environment was then possible. Along with this advancement came a new threat. Cyber threats became real. As a result, the insurance industry developed cyber liability coverage. We are very fortunate to have an association that offers comprehensive cyber coverage to its members. I encourage you to look into these products. Orion Networks is an Industry Partner of Big I Kentucky. Contact them for a free consultation to make sure your agency has all the protection in place. Our agency saved quite a lot and improved our coverage and security practices.

OFFICERS Kevin T. Desmond

Chair, Bellevue 859.491.5100

Whitney L. Floyd, CIC

Chair-Elect, Henderson 270.827.3543

Laura Yount, CIC, CISR

Vice-Chair, London 606.878.0100

Allen J. Crawford, CIC, CSRM

Treasurer, Somerset 606.679.6311

George “Chip” Atkins III

National Director, Louisville 502.585.3600

Ray A. Robertson

Immediate Past Chair, Mount Sterling 859.498.3410

DIRECTORS Philip Anderton

Lousiville, 502.585.3277

Mark Linkous, CIC

Edmonton, 270.432.3491

John Purdom

Murray, 270.753.4751

Carolyn Reynolds

Richmond, 859.623.8485

Nick Rolf

Fort Thomas, 859.781.0434

Eric Schumacher

Maysville, 606.759.5663

Chris J. Wiseman, CIC

Bowling Green, 270.781.2020

Danny Yackey

Emerging Leader Chair, Louisville 502.380.6481

STAFF Tara T. Purvis

Kevin T. Desmond

President & CEO

Erin Fosson

Sales & Marketing Director

Commissioner’s Desk From the

ARTIFICIAL INTELLIGENCE, PREDICTIVE ANALYTICS, TELEMATICS… IT’S NOT THE SAME INSURANCE WORLD IT WAS 10 YEARS AGO. My husband will quickly tell you---and I will readily admit---that technology and all of its new uses is not something of which I am fond. I don’t see the need to have a washing machine that you can remotely start by using technology—but I own one purchased by my husband. I have no desire for a watch that does anything but provide me with accurate time but these “watches” are very popular and widely used. When I returned as Commissioner to the Department of Insurance in January 2020, the biggest change that I recognized as a regulator was the use of “technology” by the insurance industry. New companies that offered nontraditional ways of marketing insurance were applying for licensure in the state, the filings that the Department were receiving from property and casualty companies were greatly expanded (one company submitted a 40,000 page rate filing), and new types of agent/insurer relationships were being cultivated. The use of Artificial Intelligence (AI) is commonplace in homes today; and the vast amounts of data that is captured by AI is being used by insurance companies to create personalized experiences for consumers based upon their individual behaviors and habits. AI is also used to improve claims turnaround cycles, to change the underwriting process and to detect insurance fraud. Predictive Analytics (PA) is used by many insurers to collect a variety of data to help them understand and predict customer behavior. It is being used to apply the same rating risk measures that were previously applied manually. By using Behavioral Intelligence (PA) software, life insurers can determine who may be misrepresenting themselves on life insurance applications. Health insurers are using PA for data driven claims decisions and to expand into new and existing markets. Construction

costs, weather patterns, neighborhood claims history are included in the PA data used by property and casualty insurers for rating purposes. Telematics is probably the “oldest” technology used by the insurance industry but its use has tremendously grown. Motor vehicles can now be equipped with devices that not only monitor driving behavior but can detect road conditions and where a vehicle is parked, which aid in determining policy premiums. As insurance regulators singularly by state and collectively through the National Association of Insurance Commissioners, we are trying to stay abreast of technology but find ourselves playing catch up. We are educating ourselves, and we have implemented at NAIC a new “letter” committee—the Innovation, Cybersecurity and Technology Committee and its various task forces and working groups to increase both our knowledge and our regulatory responsibilities of technology. We want the insurance industry to use technology to succeed but we also want to protect the privacy of our consumers--.this will be an ongoing mission. I, also, want to protect the role of the agent in the insurance transaction. Admittedly, I am “old-fashioned” but I believe the agent/customer relationship is an important one and one that should not be lost to technology.

Sharon P. Clark

Amy Good

Financial Services Director

Katie Hines

Membership Services Director

Kristie Weyer, CISR

Insurance Services Director

Cassie Young

Workforce Development Director

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adjusters need some form of licensure or certification. As discussed below, drone operation also requires licensure. This is also likely a short-term problem.

USE OF DRONES FOR INSURANCE CLAIMS ADJUSTING THE ADVANTAGES AND DISADVANTAGES

As reported recently, nearly all major home insurance companies are now either considering or are now using drone technology to conduct insurance inspections and to process claims. Travelers, for example, now uses drones to conduct inspections in more than 30 states.

Advantages of Drones There are many advantages to using the new drone technology. First and foremost, it saves time and money. A normal human adjustor might take several hours to inspect a roof damaged by a spring storm. By contrast, a drone can take the necessary photographs in as little as 20 minutes. It also reduces possible injuries to the adjusters who can avoid ladders and falling risks.

by Kristin Lausten

show water incursion and other damage based on thermal variations and related data that might be missed even by human examination. But, for now, drones do not physically manipulate the damaged shingles or wood or other roofing materials. As such, the drone photos may miss repair issues and structural concerns that are hidden under the surface. The main business and legal risk, then, is that the homeowner or business-owner might claim that the drone-conducted inspection is not fair. This could lead to potential bad faith litigation.

However, this may be a short-term problem. Drone-conducted inspections also result in quick- Drone technology is advancing quickly. Some drones already have arms that can be manipuer processing and payouts to homeowners. This lated, but the cost is prohibitive for now. As costs helps with customer satisfaction which, in turn, decrease, future drones may allow an adjuster to aids in market-share retention. conduct a complete roof inspection — including shifting and sifting through the debris — from the Disadvantages of Drones safety of the ground. Under some circumstances, drone-conducted One other potential disadvantage is the need inspections will not show the true extent of the property damage. From a technical standpoint, the for two-person teams with separate licensures photos are quite excellent. Special lenses can even for inspections. In most jurisdictions, insurance 8 | Kentucky IA - Spring 2022

Potential Legal Issues Vis a vis the homeowner, the most obvious potential legal issue involves cases where the homeowner refuses to allow the drone-inspection but the insurance carrier refuses to conduct a human inspection. Will that constitute bad faith on the part of the insurance company? Likely not, depending on the specifics of the case. Where an insurance company can show that a new technique or technology provides substantially the same benefits to the insured, then courts will be unlikely to find bad faith. This is even more true where the new technology significantly enhances safety as is the case with drones. Similar issues may arise if new provisions are inserted in homeowners’ policies. Again, given the enhanced safety provided by drone-conducted inspections and given the substantial similarity in results, it is unlikely that courts would strike down provisions requiring drone-conducted inspections. In the opposite direction, what if homeowners begin to insist upon use of the special lenses and other spectrographic instruments? It is unclear how courts might resolve these types of issues. The best solution here might be premium surcharges and/or policy exclusions.

What Should You do? Get Consent: If conducted without a homeowner’s consent and under other circumstances, drone surveillance could be punished as criminal trespass (depends on the state). As such, absent provisions in the insurance policy, an insurance carrier should obtain a written consent from the homeowner prior to conducting the drone inspection. Update Company Policies and Procedures: There are several broad areas of concern with drone use and insurance companies needs new policies and procedures to handle them. Among the issues: Licensure: Be certain of the licensure and qualifications of your remote flight operators. All remote flight operators must be licensed under rules established by the Federal Aviation Administration (“FAA”). Update your company policies and procedures to require FAA licensure compliance. Flight Regulations: The FAA also requires that drone use be limited to flight during the day, within line-of-sight, under 400 feet, at or below 100 mph, not flown over people, and not flown from a moving vehicle. Company policies and procedures should be put in place that follow these regulations, at a minimum. However, consider stricter rules. The drones tend to be noisy, so an insurer should contemplate the use of drones during regular business hours. Hazard Barriers/Crowd Control: Drones are interesting new devices and small crowds have been known to gather to watch a drone being used. Company policies and procedures should be written to ensure homeowner and crowd safety and also the safety of the adjustor where the drone itself is operated by someone else. For example, areas of the lawn being used by the operator should be roped off (or, for increased safety, the whole lawn). Rules Regarding Inadvertent Surveillance: Your policies and procedures should attempt to prevent inadvertent surveillance. As an example, you must avoid the remote flight operator accidentally photographing the homeowner taking a shower as the drone rises to the roof. Operating procedures should be in place to avoid that (e.g., maintaining the camera in the “off” position until above the roof). Similarly, inadvertent surveillance of neighbors should be avoided (e.g., rules about the camera angle and placement). Warning Signals on the Drone Itself: Consider company rules and regulations for the drone itself such as all drones should be painted fluorescent orange or green or have blinking lights to help “warn” those nearby that a camera is being used. This can help avoid inadvertent surveillance and/or provide a duty-of-care defense. Vendor or Service Agreements: You are likely hiring an independent drone company to conduct the drone inspections. If so, the vendor/service agreements should cover the issues raised above and provide sufficient indemnifications. Update Company Insurance: Drone use can be dangerous. The drones are heavy and could be deadly if they fall from the air. In this respect, make sure to update your company’s insurance to cover these types of accidents even if insurance is provided through a vendor or service contract. SOURCE: This article is brought to you by Kristin M. Lausten with the Lausten Group, LLC.

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make small talk around the table before the meeting began. Virtual meetings can sometimes feel impersonal and cold without this element of human interaction. To combat this phenomenon, hosts should verbally greet attendees as they enter the call. You might even consider occasionally setting aside five minutes at the start of a call for an icebreaker or short group discussion. Throughout the call itself, be sure to ask for input from team members when relevant, otherwise extraverted attendees may tend to dominate the conversation.

5 Tips To Make THE MOST

4. Schedule Breaks

OF YOUR NEXT

Virtual Meeting With more organizations continuing to opt for remote work, virtual meetings have become the norm in nearly every industry. They allow dispersed teams to connect from anywhere, without the traditional distractions of in-office meetings. But video calls can also be taxing on your team, and if you’re not properly prepared, you risk hosting an unproductive meeting. In order to make the most of your virtual meeting, we suggest adopting some of the following tips:

1. Set an Agenda As a rule of thumb, organized meetings are effective meetings. Setting an agenda in advance forces you to predefine your goals and objectives for each meeting. Sending this agenda out to team members beforehand can also make your call more productive. When participants know what topics are up for discussion ahead of time, they’re often able to contribute more prepared, well-thought-out insights. In addition to enhancing productivity and reducing the 14 | Kentucky IA - Spring 2022

odds your meeting will drag on unnecessarily, a clear agenda also helps prevent tangential chats during meetings.

2. Check Technology Beforehand Technological mishaps are one of the main cons of hosting virtual meetings. To decrease your chances of running into technical difficulties during a meeting, run a precursory check of your technology before the meeting begins. Make sure your notifications are silenced and your microphone, camera, and screen sharing capabilities (if necessary) are enabled. If you can, it’s always a good idea to chime in from a laptop or desktop rather than a mobile phone. Desktop meeting tools generally are more user-friendly, feature-packed, and boast superior audio and video quality.

Zoom fatigue is real, as anyone who’s spent the past couple of years in online meetings can attest to. Although the convenience of virtual meetings is undeniable, it’s important to set some boundaries so that everyone can get the most out of each call. When your eyes are constantly glued to your computer screen, they can also become strained and overstimulated, especially during multi-way calls. Just like with in-person meetings, scheduling breaks in between calls (or during calls, for longer meetings) allows participants time to collect their thoughts, have a snack or sip of water, rest their eyes, and better prepare to tackle the next task at hand.

5. Don’t Become Over-Reliant on Virtual Meetings Finally, be sure your association isn’t becoming over-reliant on virtual meetings. Simple questions can often be handled over business communication channels like Slack and Microsoft Teams. More complex issues can be hashed out via email or phone call, the latter being a good option to avoid miscommunications or discuss sensitive material. Virtual meetings generally work best for small groups collaborating on projects or large company-wide meetings. Using each communication medium as it’s intended can help you get the best results the first time around. Ready to Host Effective Virtual Meetings? The switch to remote work isn’t always easy. Two years in, most of us are still adjusting to this new way of doing business and smoothing out the kinks as we go along. But with the above tips, you’ll be on your way to hosting some of the most productive and engaging virtual meetings your association has ever seen. It’s amazing what a big difference such small changes can make.

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3. Make Meetings More Interactive During in-person meetings, you’d generally greet participants as they walk in the door to the conference room. You’d probably also 15 | Kentucky IA - Spring 2022

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the most. I have formed so many long lasting relationships over the years with people I’ve met in the insurance industry and I will always be thankful for that. What are your goals for your year as Chair? I would say recruitment and involvement. COVID did not do us any favors the past two years but I think this year is key to getting more Emerging Leader’s in our industry involved and engaged in the association. It is going to be an awesome year! Tell me about your family My beautiful wife and I just got married in June of 2021 and we have a “fur-daughter” named Blue.

Getting to Know

Danny Yackey EMERGING LEADER CHAIR Name: Danny Yackey Age: 28 Title: Commercial Sales Executive Agency: Insuramax, Inc. Location: Louisville, KY Education: Communication Major at UK

18 | Kentucky IA - Spring 2022

What does your position entail? Working with clients to ensure they are properly covered on their businesses, property, employers, customers and personal assets. Then making sure as their businesses expand or emerging risks develop their insurance program evolves to address those changes. Why insurance? I always knew I wanted to go into sales and ended up following in my godfather, Russ Wardlaw’s, footsteps in insurance. What do you enjoy most about your job/industry? I absolutely love learning the intricacies of people’s companies. How it is structured, managed, problems they face, how they started, etc. It is one of my obsessions. From an industry perspective, I enjoy the people

Biggest Influence/role model? I have many role models, influencers, life coaches, etc. who all play a huge role in my life but from a celebrity standpoint, I would say Kobe (Bryant). What accomplishment are you most proud of? Last year I won the Keystone Thoroughbred Award for the state of Kentucky. What has been the biggest challenge you have faced in your career? Mostly having to prove my abilities and expertise to larger companies and corporations I meet with due to only my age. As long as I get the chance though, it always works out. Advice for fellow emerging leaders? Get involved, be patient, put yourself out there and always strive for taking massive action early on. What is something unique about yourself? I have had a broken bone in my foot since 2009.

Farthest place you’ve traveled? California Favorite movie/TV show? Movie: Wolf of Wall Street TV Show: Home Improvement Favorite music/band? Gary Allan Favorite cereal? I have not had cereal in about 5 years but you can’t beat Cinnamon Toast Crunch. Starbucks order? Black coffee Favorite sports team? Notre Dame Favorite Big I Kentucky memory? Every single DC trip. What’s playing in your earbuds right now? Yellowstone soundtrack Favorite restaurant in your hometown? Jeff Ruby’s First job? Landscaping for my brother Something others don’t know or would be surprised to know about you: I have two (first) cousins who play offensive line in the NFL. Both are around 6’4 -- 315 pounds. You don’t notice the resemblance? What’s something that you’re really bad at that you would love to be great at? Playing guitar Uber or Lyft? Uber Morning person or night owl? Morning person Guilty pleasure? Collecting and drinking bourbon

Pet Peeve? I have so many but one that is fresh on my mind is when people don’t ‘reply all’ to emails. 19 | Kentucky IA - Spring 2022

001010001010010100101011011011101001010000101000101001010010101101101110100101001110 110001010001010010100101011011011101001010000101000101001010010101101101110100101000 Perhaps in 2005, certain behaviours were software which analyses big data to come to 010100010100101001010110110111010010100001010001010010100101011011011101001010000101 indicative of higher risk levels, but in a culture a decision about an applicant’s suitability for AUTOMATLED UNDERWRITING: which is changing all the time that historical a policy as well as how that policy should be 00010100101001010110110111010010100001010001010010100101011011011101001010010011010 trend may no longer be relevant. priced. HOW DOES AUTOMATED INSURANCE UNDERWRITING WORK?

Because a lot of the data used in underwriting is quantitative, it’s possible for algorithms to do at least some of the work. Automated insurance underwriting software can be used to gather data from customers and telematics, as well as using this data to analyse risk and triage applications by risk level. This means that some applications can be accepted or rejected automatically; those which are very high risk are rejected, while those applications which are very low risk are accepted. Those in the middle can be triaged and forwarded to skilled underwriters for a final decision. Automated underwriting keeps insurers in control - allowing underwriters to set their own risk limits and price bands - but speeds up and streamlines the process so that clients receive decisions more quickly and underwriters have more time to spend on the most difficult tasks. Automated insurance underwriting can also make application triaging more accurate, more consistent and completely free of human error. However, the real benefits of automated insurance underwriting really begin to take shape when AI and machine learning come into play.

Machine learning can also be used to tackle cybersecurity issues and prevent fraud. Because machine learning software is designed to analyse patterns and track trends, it can spot red flags and anomalies that human underwriters aren’t even looking for, as well as identifying new signs of fraud as they arise - a common scenario in today’s changing insurance landscape.

WHY AUTOMATE UNDERWRITING?

Partially automating the underwriting process can make the claims process simpler for both the customer and the insurer. Automation can help insurers to digitise claims, reducing turnaround time for customers as well as cutting down on paper waste. Using automated insurance underwriting software also makes it easier to keep track of individual claims with in-built claim tracking and reporting. This makes it simpler to ensure claims are on-track, as well as simplifying communication between the insurer and their customer. It also means insurers can make use of a much larger data set than they can when underwriting manually. Traditional underwriting methods may take into consideration a small number of data points acquired from the client, but big data has never been an option until now. Today, automated insurance underwriting means big data - meaning potentially hundreds of data points per application - can be scoured in seconds for any details which might affect that applicant’s risk level. By using artificially intelligent insurance software like artificialOS, you can speed up the applications process and free up your underwriters for more important tasks, such as pricing and managing only those tricky ‘mid-risk’ applications, or spending more time tailoring policies for individuals.

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Insurers can spend less time wading through paperwork! With the help of automated underwriting software, insurers can spend less time wading through paperwork and more time adding value to their business. Underwriting is the central task of insurers, underpinning the principles on which the insurance business model rests. Underwriters assess applications for insurance and decide who will get cover and what the terms of that cover will be. 20 | Kentucky IA - Spring 2022

Historically, underwriting has been one of the most complex and nuanced aspects of insurance, and it’s important to get it right. Deciding how to price policies to offer good value to customers without compromising on profitability will make or break an insurance business. It’s no surprise then, that underwriting is traditionally a time-consuming and expensive job - but not for much longer. With the help of automated underwriting software, insurers can spend less time wading through paperwork and more time adding value to their business.

HOW CAN INSURANCE UNDERWRITING BE AUTOMATED WITH SOFTWARE?

Underwriting can now be automated with the help of sophisticated insurance underwriting

LEARNING IN AUTOMATED INSURANCE UNDERWRITING

Automated underwriting is only possible today because of artificially intelligent computer software like artificialOS, which can be used to digitise the quote, bind and issue process for insurers. But software like this is capable of so much more. While AI is used to describe any kind of intelligent machine or technology, machine learning is the term used for when artificially intelligent systems can learn and improve over time. Automated underwriting software can do this, too. By analysing patterns in policy and claim data, machine learning software will tweak its algorithms over time to reflect both inaccuracies in the original process as well as changes in Source: Artificial. by Martin Watts customer behaviour.

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• Colonial Pipeline. On May 7, 2021, America’s largest refined products pipeline went offline after a hacking group called Darkside infiltrated it with ransomware, which led to fuel shortages across the East Coast.

10 CYBER ATTACKS IN 2021

COSTING $600M WITH 40,000 BUSINESSES PUT AT RISK

• Banco Pichincha. In early October 2021, Ecuador’s largest private bank, Banco Pichincha, confirmed it had suffered a cyber attack, which disrupted operations and took its ATM and online banking portal offline.

“Even if you are confident that your cyber security measures are up to date, those of your partners may not be, so you may need to constantly redefine your perimeter.” Ranking the top 10 global cyber incidents by impact shows that targets of attacks operate in a range of business sectors including IT, airport security, banking, energy, software component providers and government databases, said TMHCCI in its analysis of the data. “It’s clear that organizations of all shapes and sizes need to understand that wherever they are and whatever they are engaged in, their business is at risk” said Xavier Marguinaud, head of Cyber at TMHCCI. “But by gathering, analyzing and understanding the nature of these incidents, TMHCCI is able to better understand threat trends, attacker motivation and modus operandi. This insight allows us to provide effective insurance solutions that include tailored pre- and post-incident services to ensure your organization is best prepared for any cyber threats,” Marguinaud continued.

In just 10 cyber incidents last year, over $600 million in cash was stolen or taken as ransom, tens of millions of citizen records stolen, 40,000 businesses’ IT operations put at risk, one billion airline passenger details compromised and at least one bank was effectively shut down for over a week, according to Tokio Marine HCC International’s (TMHCCI) second annual Cyber Incidents Report. The vast majority of the incidents listed in this year’s top 10 involved large institutions where cyber security plays an integral role in operations, but this did not prevent their sophisticated defense systems from coming under attack, confirmed the report, titled “Top 10 Cyber Incidents 2021.”

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Indeed, some of the most damaging attacks were experienced by the likes of Microsoft, Kaseya and SITA, organizations whose products and services feed directly into the systems of third parties. “We are noticing a drastic increase in both likelihood and severity of all types of cyber attack. We have seen a marked increase in ransomware attacks, their complexity and in the appetite to target smaller organizations,” said Isaac Guasch, cyber security specialist at TMHCCI and author of the report. “But whether you are a small independent business or a large, international organization, the increasingly interconnected nature of the businesses that form our economies, is a key threat,” he added.

The report named the top 10 cyber incidents in 2021 as: • Kaseya. Kaseya is a managed service provider (MSP) that provides IT solutions to more than 40,000 companies worldwide. In July 2021, Kaseya’s incident response team reported a potential security incident involving software that would potentially affect both on-premises and SaaS clients.

• Belarusian. On Nov. 8, 2021, in light of the international tension against Belarus’ authoritarian regime, the hacking group Belarusian Cyber-Partisans claimed to access the full database of those crossing the country’s borders, including alleged movements of KGB officers and President Alexander Lukashenko himself. • Poly Network. Poly Network facilitates exchange between several blockchains as users trade one cryptocurrency for another, such as trading Bitcoin for Ether. On Aug. 10, 2021, Poly Network suffered an anonymous attack in which over $610 million in cryptocurrencies was stolen. • RENAPER. Records of potentially 45 million Argentinian citizens were stolen in this Oct. 9, 2021 hack of RENAPER, Argentina’s National Registry of Persons, which issued national ID cards. Personal data is now being sold in private circles. • Apache Log4j. On Dec. 9, 2021, a Log4j software component vulnerability was released, which has had an incalculable systemic risk due to the widespread use of Log4j library in millions of products or app components. • Volkswagen USA. A data breach affecting more than over 3.3 million customers from United States and Canada included information gathered for sales and marketing purposes from 2014 to 2019. On March 10, 2021, Audi and Volkswagen were alerted to the fact that an unauthorized third party may have obtained certain customer information. Source: This article is brought to you by Insurance Journal.

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• Microsoft Exchange. On March 3, 2021, cybersecurity and infrastructure security (CISA) partners observed active exploitation of vulnerabilities in Microsoft Exchange Server products. • SITA. On March 4, 2021, data stored on the SITA Passenger Service System (US) Inc. servers affected multiple airlines, including Star Alliance members (formed by Air Canada, SWISS, Lufthansa, Turkish Airlines, Singapore Airlines, among others), KrisFlyer and hundreds of thousands of passengers. 27 | Kentucky IA - Spring 2022

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