Kentucky IA - Fall 2019

Fall 2019

FALL IN LOVE With member benefits

Our Future is Bright AM Best Rating “A-“ (Excellent) with a Stable Outlook Highly Competitive Rates Precision Underwriting Expert Claims Handling Comprehensive Loss Prevention Services

200 Executive Park, Louisville, KY 40207 | t 502.894.8484 | 800.367.5372 | clearpathmutual.com

What's

Inside

Page 13

Contents

13 Digital Payments: 3 hidden benefits with BIG Impact Potential

16 Getting Sued by Being Too Helpful?

20 Grow Your Own Talent

Page 16

22 IIAK By the Numbers 26 Ensure Employee Success: 90 Day Onboarding 29 We’re here for YOU 30 Money Saving Products & Services

Page 26 The Kentucky IA is the official magazine of the Independent Insurance Agents of Kentucky, and is published quarterly.

Office Address 13265 O’Bannon Station Way, Louisville, Kentucky 40223.

Telephone:(502) 245-5432 Email: iiak@iiak.org Fax: (502) 245-5750 All advertising and editorial submissions are welcome. Direct any inquiries and submissions should be directed to Nikki Robins, Communications Director at nrobins@iiak.org

33 AI in Insurance: Working Smarter

In Every Issue 4 From the Chair

46 Advertiser Index

5 DOI News

46 Classified Ads

8 Education Calendar

46 Social Media Links

44 Industry Partners

Mission Statement Create value for our members through innovative resources and legislative advocacy while fostering industry relationships.

Kentucky IA - Fall 2019 | 3

Officers Aaron LaRue

Chair, Bardstown 502.348.0050 Ray A. Robertson, CIC

Chair-Elect, Mt. Sterling 859.498.3410 Kevin T. Desmond

Vice Chair, Bellevue 859.491.5100 James D. England, AAI

Treasurer, Pikeville 606.437.7361 Stephen R. Kinkade, CPCU, AAI

National Director, Leitchfield 270.259.5465 Michael G. Johnson, CIC

Immediate Past Chair, Lexington 859.233.1461

Directors Allen J. Crawford, CIC, CSRM Somerset, 606.679.6311 Whitney L. Floyd, CISR Henderson, 270.827.3543 Mark Linkous, CIC Edmonton, 270.432.3491 Barrett H. “Skip” McGaw, II, CIC

Madisonville, 270.821.3122 Carolyn Reynolds

Richmond, 859.623.8485 Nicholas Rolf

Emerging Leader Chair, Ft. Thomas 859.781.0434 Chris J. Wiseman, CIC

Bowling Green, 270.781.2020 Laura Yount, CIC, CISR London, 606.878.0100

Staff

Chair From the

And just like that, my time as your chair is almost up. It’s been quite a year, and the staff at IIAK has kept me busy. But it was all worth it. With every trip, every event I was able to speak, we were bettering your association for years to come.

This issue, we will be discussing products and services that you receive as part of your IIAK membership. (Find a full list on page 29) Your yearly dues give you access to an array of valuable resources, and the list keeps growing! Don’t believe me? Visit www.iiak.org and spend 5-10 minutes around the site and see what is available for your agency. On the off chance that there isn’t a benefit available at this time to address your needs, reach out to the IIAK staff and let them know your pain points.

One of my favorite membership benefits is advocacy. I don’t know about you, but I don’t have the resources to pay for my own lobbyist or time to monitor every single piece of insurance related legislation. Luckily, IIAK and the IIABA do and have lobbyists on the state and local level. I know my industry, the Independent Agent industry, has a voice with our legislators when it comes time to consider a bill that could have positive or negative ramifications. Speaking of which, if you haven’t made a donation to KAPAC or InsurPAC this year, I encourage you to do so. Keep the voice of the independent agent LOUD! By volunteering my time on this board, I never realized how much I would learn, the connections I would make and the friendships that will last a lifetime. This is an experience I will never forget and I encourage any agents out there that want to make a difference to volunteer. I honestly believe this association is moving the needle and creating avenues for agents to help them succeed. I would like to thank my fellow board members, my LaRue-Carey Insurance family and the staff at YOUR association.

Amy Good

Financial Services Director

I look forward to seeing many of you on November 20-22 at the 123rd Annual Convention & Trade Show at the Omni Hotel in downtown Louisville. We have a TON of exciting news to share - but you have to be there to be in the know!

Katie Hines

Membership Services Director

Thank you,

Tara T. Purvis

President & CEO

Nikki S. Robins

Communications Director Kristie Weyer, CISR

Insurance Services Director Cassie Young

Workforce Development Director

4 | Kentucky IA - Fall 2019

Aaron LaRue Chairman, IIAK

Educating Your Clients about Life Insurance

By Commissioner Nancy Atkins September was Life Insurance Awareness Month, but any time is the perfect time for insurance agents to educate their customers about the importance of life insurance and help them obtain the coverage they need.

According to a 2016 study, one in three households would have immediate trouble paying living expenses if the primary wage earner died. The same study found that 40% have not purchased life insurance because they are unsure of how much or what type to buy. In light of these statistics, the importance of educating consumers about life insurance options is paramount.

Agents should begin by asking their client a few simple questions to determine if they needs a life insurance policy. Are there children or others who depend on them financially? Do they want to leave money to family or a charity?

If clients do need a policy, agents should help them determine an appropriate amount of life insurance. How much of the family income does your client provide? How will final expenses be paid?

Next, compare the different types of life insurance policies for your clients. Be sure clients understand the two basic types of life insurance so they can determine which one will be most beneficial. Term life insurance provides lower-cost coverage for a specific period, but most term policies do not have cash value. If your client wants coverage for a longer period, cash value policies may be more cost effective. Make a recommendation based on the client’s needs.

Finally, it is a good idea to remind clients to review their policy every few years to ensure the policy continues to meet their needs and includes appropriate beneficiaries.

Life Insurance Policy Locator The National Association of Insurance Commissioners offers an excellent locator service tool that allows clients to search for lost life insurance policies. Visit https://eapps. naic.org/life-policy-locator/#/welcome to access the tool.

The locator service has matched more than 44,000 beneficiaries with lost or misplaced life insurance policies or annuities, totaling $464 million reported by companies.

In Kentucky, 764 policies totaling $10.4 million have been found as of June 30, 2019.

As always, the Kentucky Department of Insurance is ready to answer your questions and field your concerns.

Visit our website at insurance.ky.gov for information.

The Kentucky Department of Insurance regulates the Commonwealth’s insurance market, licenses agents and other insurance professionals, monitors the financial condition of companies, educates consumers to make wise choices, and ensures Kentuckians are treated fairly in the marketplace.

To contact the Commissioner’s office directly, call 502-564-3630.

Need insurance for your agency?

Kristie can help!

502-245-5432 ext 102 (or option 2) kweyer@iiak.org

Kentucky IA - Fall 2019 | 5

20% OFF ABEN CE!!

USE CODE: KYFALL20 IIAK.ABEN.TV

Offering High Quality CE and Professional Development Webcasts via ive Streaming Video

Engaging Presentation Format Presented by Experienced Presenters, Renown Experts, and Seasoned Practitioners Rewards Points, Referral Discounts and Group Pricing

DATE/TIME

SEMINAR NAME

October 28 @ 1 pm November 25 @ 1 pm December 23 @ 1 pm

Agency Management Based E&O and Ethics

3

October 3 @ 3 pm November 7 @ 3 pm December 5 @ 3 pm

Annuity Basics and Where They Fit

1

October 16@ 11 am November 20 @ 11 am December 18 @ 11 am

Business Auto Claims That Cause Problems

2

October 10 @ 11 am November 14 @ 11 am December 12 @ 11 am

Business Fraud Protection

1

October 18 @ 11 am November 21 @ 11 am December 20 @ 11 am

Certificates of Insurance – Emerging Issues and Other Stuff that May Scare You!

3

October 22 @ 2 pm November 13 @ 10 am December 13 @ 2 pm

Commercial Lines Claims That Cause Problems

2

October 8 @ 2 pm November 12 @ 10 am December 10 @ 2 pm

Commercial Property Endorsements That Can Make You Money!

2

October 9 @ 1 pm November 7 @ 1 pm December 5 @ 1 pm

COPE – Property Underwriting and Effective Loss Control

2

October 4 @ 2 pm November 6 @ 2 pm December 6 @ 2 pm

Data Privacy Insurance

2

October 2 @ 10 am November 6 @ 10 am December 4 @ 10 am

Directors and Officers Liability Insurance

2

October 14 @ 1 pm November 11 @ 1 pm December 9 @ 1 pm

Double Trouble - Certificates of Insurance and Business Auto Endorsements

2

October 8 @ 9 am November 5 @ 9 am December 3 @ 9 am

E&O Risk Management – Meeting the Challenge of Change (6 hour course)

6

October 22 @ 10 am November 21 @ 10 am December 26 @ 10 am

E&O Risk Management – Meeting the Challenge of Change (Part 1)

3

October 24 @ 2 pm November 26 @ 2 pm December 30 @ 2 pm

E&O Risk Management – Meeting the Challenge of Change (Part 2)

3

October 10 @ 3 pm November 14 @ 3 pm December 12 @ 3 pm

Estate Planning Basics

2

8 | Kentucky IA - Fall 2019

CE CREDITS

DATE/TIME

SEMINAR NAME

CE CREDITS

October 2 @ 11 am November 6 @ 11 am December 4 @ 11 am

Ethics and Business

3

October 10 @ 2 pm November 12 @ 11 am December 12 @ 2 pm

Home Based Business Exposures

2

October 3 @ 11 am November 7 @ 11 am December 5 @ 11 am

Hot Topics in Personal Lines

2

October 10 @ 11 am November 8 @ 2 pm December 12 @ 11 am

Liability Issues to Worry About – Indemnity Agreements and Additional Insureds

2

October 7 @ 10 am November 4 @ 10 am December 2 @ 10 am

Long Term Care Insurance

2

October 17 @ 11 am November 21 @ 11 am December 19 @ 11 am

National Flood Insurance Program Basic Course - 2016

3

October 18 @ 2 pm November 15 @ 2 pm December 20 @ 2 pm

Personal Fraud Protection

1

October 25 @ 11 am November 22 @ 11 am December 27 @ 11 am

Professional Ethics in the Insurance Industry

3

October 3 @ 2 pm November 7 @ 2 pm December 5 @ 2 pm

Property & Liability Concepts - Comp. Cov. Series

2

October 15 @ 9 am November 19 @ 9 am December 17 @ 9 am

Rental Cars: More Than Meets the Eye

2

October 18 @ 10 am November 15 @ 10 am December 20 @ 10 am

Shake, Rattle, and Roll with it- Earthquake Basics

1

October 28 @ 11 am November 25 @ 11 am December 23 @ 11 am

Those Kids and Their Cars!

2

October 23 @ 2 pm November 14 @ 2 pm December 12 @ 2 pm

Top 5 Life Insurance Uses

2

October 6 @ 1 pm November 7 @ 1 pm December 5 @ 1 pm

Workers Compensation Beyond the Basics

3

Kentucky IA - Fall 2019 | 9

• Broadest Anthem network available • Our group plan is RISK RATED • Vision is included (dental & life available) • Eligible in all 120 counties • 13 plans options to choose from • Can write 1 employee if all other employees have coverage elsewhere.

Contact me and I’ll help you get started: Kristie Weyer, Insurance Services Director 502-245-5432 • kweyer@iiak.org 10 | Kentucky IA - Fall 2019

Re al Qu e stion s , Re al Answe rs

Access the members-only Big “I” Virtual University, at independentagent.com. Our experts explore and explain real issues and policy coverage questions in four areas: commercial lines, personal lines, life/health and agency management. Users can also dive into talent recruitment, tips for starting an agency and much more.

You r Insu ran ce Te chnical So lutio n

Can’t find what you’re looking for?

Ask an expert and get an answer!

If you can’t find an answer to your insurance query in the more than 17,000 pages of content in our extensive online library, just use our “Ask an Expert” service. A member of our faculty comprised of more than 50 industry experts will respond to you with a personalized answer.

Live and On-Demand Education The Big “I” Virtual University offers a wide range of live and on-demand education taught by leading insurance industry experts from across the country developed specifically for independent agents. All VU webinars include access to the live event and a link to the post-event on-demand recording, and our 90-minute deep dive sessions also include a transcript, a valuable and value-added reference tool.

New Agent Training Solution Pick and choose from 8 modules or follow the BASICS or BEYOND tracks.

OPERATIONS

BASICS OF CONTRACTUAL RISK TRANSFER

LAWS OF INSURANCE CONTRACTS

CERTIFICATES OF INSURANCE

REGULATIONS

PREMIUM AUDITING COPE COINSURANCE

The learning curve for a new insurance professional is steep, but the Big “I” Virtual University is with you every step of the way.

Our experts have developed on-demand, online education to help agents with one or two years of experience get ahead. *Presented through Agents & Brokers Education Network (ABEN) platform with a variety of attendance options to work for any schedule. (May vary by state)

independentagent.com/BasicsandBeyond

SM

Find all of this and more at

INDEPENDENTAGENT.COM/VU

Introducing

IIAK’s NEWEST member benefit

By Todd Sorrel When is a digital insurance payment more than a digital insurance payment? It’s not a riddle. It’s an honest question with a surprisingly simple answer: When it benefits clients, goes beyond convenience and finally puts an end to the paper check.

Payments don’t have to be a drag. In fact, they’re a widely underutilized client nurturing opportunity. When it comes to digital insurance payment options, consider these three “hidden” benefits and opportunities:

1

Turn a negative into a positive. Your clients might complain about paying their insurance premiums. But what they really mean is that they don’t like the insurance payment process.

Can you blame them? Cutting a check is time-intensive and a hassle. They have to find their checkbook, write and record the check, buy stamps, mail it and wait for it to clear. That’s a lot of effort, not to mention a waste of time.

Like a pediatrician dispensing lollipops after administering a shot, you can turn a negative into a positive. Offering a digital payment option in lieu of checks is a big step in alleviating your clients’ “payment pain.” But that’s just the beginning. The real change happens when you leverage each touchpoint into a client nurturing opportunity.

2

Personalize the touchpoint. We all know that insurance is a relationship-driven business and exceptional service is a way to set your agency apart from the competition. Sure, you’d like to connect with all your clients in person, but

that’s not always practical. Phone calls are hit or miss, emails often end up in the junk folder and many of your other outreach attempts can easily go ignored.

The digital era has opened up new opportunities for more personalized client nurturing. It’s as easy as it is effective—let your regular touchpoints do double duty!

Simply add a heartfelt note or include a helpful tip with each payment. Or, with a yearly renewal payment, how about a congratulations on another year in business?

Like a spoonful of sugar makes the medicine go down, wrapping a thoughtful, caring message around their invoice makes clients feel happy instead of frazzled.

3

Go green. No one likes to be part of the problem, but giving up that paper trail can be hard for some people. Digital payments provide the best of both worlds.

Client nurturing is about showing that you care. It’s a relationship business. Use those client touchpoints to full advantage. Little notes and reminders about the things that you know your client cares about can have a big impact.

To get started with digital payments, visit ePayPolicy.com and used referral code iiakmember when you sign up!

Kentucky IA - Fall 2019 | 13

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A premium finance program with Imperial PFS® allows you to: Collect premiums upfront Reduce billing and collection expenses Pay via credit card and ACH Reap the benefits of superior technology Access account information any time at ipfs.com

IPFS’s down payment processing service is provided as a convenience only and is subject to prior agreement to IPFS’s terms and conditions. Access to products and services described herein may be subject to change and are subject to IPFS’s standard terms and conditions in all respects, including the terms and conditions specifically applicable to use of IPFS’s website and mobile application and availability of IPFS’s eFoms Disclosure and Consent Agreement. Loans remain subject to acceptance by IPFS in its sole discretion; issuance of a quote does not constitute an offer to lend. Paper communications will continue to be mailed where required by law. Fees may apply where applicable by state law. Imperial PFS does not charge for a credit card transaction; however, our credit card processing partner, IFS, charges $12.50 for a payment up to $400 OR 2.99% of the payment for those over $400. Imperial PFS® is a trade name affiliated with IPFS Corporation® (IPFS®), a premium finance company. Copyright© 2019 IPFS Corporation. All rights reserved.

IMPERIAL PFS PROVIDES A SUPERIOR PREMIUM FINANCE EXPERIENCE THROUGH INDUSTRY-LEADING TECHNOLOGY ®

IPFS Connect® Mobile App

Make payments, view account status, and review policy information all from your smart device

IPFS Credit Advantage®

Proprietary scoring model used to offer enhanced terms to qualified account holders

Flexible Payment Options

IVR phone payments, credit card or ACH down payments, monthly payments via ipfs.com or IPFS Connect mobile app, in addition to quarterly and customized payment due dates

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Pending cancellation warnings for account holders via email or text message and impending cancellation reports for agents

IPFS QuoteLink® | IPFS CustomLink® | IPFS DataLink®

Save time and eliminate possible keystroke errors by integrating with your current agency management system

Visit us today at ipfs.com or follow us on social media for news and updates on Imperial PFS®.

CONTACT:

HANK KNIGHT, Imperial PFS

433.613.4820 | hank.knight@ipfs.com

KRISTIE WEYER, IIAK

502.245.5432 | kweyer@iiak.org

Getting Sued by Being Too Helpful Stick to Your Expertise

By David Thompson, CPCU, AAI, API, CRIS Florida Association of Insurance Agents (FAIA)

A fellow “insurance nerd” of mine did a class a few years back titled, “Getting Sued by Being Too Helpful.”

He presented the class alongside an attorney who specialized in E&O defense. The thrust of the class was that insurance agents should stick to their expertise (insurance), and not venture outside of insurance when giving advice to customers.

Here are 10 examples I have run across recently that illustrate this concept very well. All of these situations were presented to me by agency staff, seeking an answer from me so that they could provide an answer to their customer.

1. GOLF CART: “Can golf carts legally travel on public roads? If so what roads, and must they be licensed? What safety equipment is required? My customer has asked me and I don’t know the answers.”

Answer: “I don’t know. I’d refer the customer to the Department of Highway Safety. I can help you with the insurance issues surrounding the ownership of a golf cart, but not the registration issue.”

16 | Kentucky IA - Fall 2019

2. SWIMMING POOL: “I insure a homeowners association. Does the swimming pool have to meet the requirements of the Americans with Disability Act?” Answer: “The best source is probably a local building official or a swimming pool company; I’d refer the customer there. Did you have a question about coverage under a CGL policy for the pool?”

3. IRAS AND LIFE INSURANCE CASH VALUES: “I am quoting an umbrella for a customer. He has asked me if he were to get sued could the plaintiff take his IRA and cash value from his life insurance policy?”

Answer: “That’s a question to be answered by an attorney; I’d suggest to the customer that they consult with their attorney. Did you have a question about coverage under an umbrella policy?

If so, I can help with that.”

4. GARNISH WAGES: “A coworker and I disagree on an issue. She just sold her house and says she no longer needs to carry an umbrella. (WHAT?) She said that if she got sued a judge could not garnish her wages.

Could that happen?”

Answer: “Your coworker should ask a judge that question. Now, let’s talk about the need to carry an umbrella even if you don’t own a home.”

5. AUTO LEASE: “My customer owns a car and wants to lease it to his company and add it to his business auto policy.

Does IIAK have a sample lease we can provide to the customer?” (I swear this was a real question.)

Answer: “No we do not; that’s for an attorney to draw up. Now, let’s talk about the serious insurance mistake the customer is about to make.”

6. CONDO DRYWALL: “I insure a condominium and they have to tear out the drywall to repair a pipe that is deteriorating.

There is no insurance claim, but they have asked me who has to pay for the drywall. I want to be helpful to my condo association, so what’s your view of who has to pay?”

Answer: “My view is that this is not an insurance issue, and an insurance agent should not be involved. The issue is between the board and the unit owner. If there had been a covered cause of loss generating an insurance claim I could have helped, but this is not an insurance issue.”

7. THE KID’S CAR: “My customer’s son is 19 years old and dad wants to put the car in the kid’s name, and write an auto policy with low limits. The kid is over 18 and the title is not in dad’s name any more. Dad has asked if he can be sued if the kid injures someone?”

Answer: “You know the saying that anyone can be sued for anything. Whether such suit would result in success is ultimately up to a judge or jury. I can, however, discuss the serious insurance gap that is about to be created.”

8. FORM OF BUSINESS OWNERSHIP: A few years back when my daughter was only 25 she called me saying, “Dad, Beth and I are going to start our own speech therapy business.” After the initial shock passed (she was only 25 and planning to start a business!), I said to her, “Let me know a month in advance and I can get the insurance going for you.” A week or so later she called back saying, “Dad, how should we organize this thing? Should we incorporate, be a LLC, a partnership, or something else?”

Dad’s answer: “I don’t know, Leslie. Ask Robert, he is your corporate attorney. Once you and Robert figure it out let me know and I’ll run with the insurance issues.”

9. CONDOMINIUM: “I have a condo association where a unit was sold by one individual and bought by another individual in May of this year. In July, the new unit owner wrote to the property maintenance company that the bay window in her master bedroom does not close property and the sliding lock does not secure the window. She called a window company and their assessment was that the window was not level or plumb and the entire system needs replacing to the tune of $6,500. The association has asked me who has to pay for this repair?”

Answer: “This does not involve insurance and the board should consult with their property manager and/or attorney.”

10. VEHICLE REGISTRATION: “Is it possible to register the vehicle that is garaged in California and a vehicle garaged in Chicago without physically bringing each vehicle to a Kentucky Tax Collector or DMV office?”

Answer: “Refer the customer to the local ‘tag office’ so they can get the answer. Then, if the vehicle is registered in Kentucky and thus requires a Kentucky auto insurance policy, you can take care of that aspect for the customer.”

Kentucky IA - Fall 2019 | 17

Remember, stick to your area of expertise. i.e. insurance. Don’t get sued by trying to be too helpful to your insurance customer.

Copyright FAIA, 8/2016. All rights reserved. Printed with permission.

This article originally appeared on the Big “I” Virtual University.

All IIAK members have access to the Big “I” VU, an online resource for insurance, business and technology articles as well as ISO forms, white papers and other information on issues affecting today’s insurance marketplace. If they don’t already have an article dedicated to an issue you need help with, you can submit a question to the “Ask An Expert” forum, where you will receive answers from a panel of industry experts. Check it out now at iiaba.net/vu.

More than an account.

A relationship.

More than a policy. A promise.

At FCCI, we’ve been working with select independent agents to insure businesses for more than 60 years. Your clients are more than an account to us. We’ll work with you so they can face the future with confidence.

800-226-3224

www.fcci-group.com PROPERTY I CASUALTY I SURETY I RISK MANAGEMENT I SECTOR EXPERTISE

18 | Kentucky IA - Fall 2019

With our First Call Free Legal program, all members receive 30 minutes of free legal consultation per year with our general counsel to discuss any insurance or agency related matter.

WHAT IS AN APPRENTICESHIP?

Employee training program that combines on-the-job training and classroom instruction under supervision of an experienced industry professional. Requires paid onsite training and quality technical instruction.

REQUIREMENTS

• 2, 169 hours of on-the-job training • Hours worked in the office in each section of the Work Process Schedule • 144 hours in the classroom • Business classes taken at school plus the InVest insurance course.

• New Hire Training and Pre-Licensing courses • See below for how IIAK can save you money!

How can IIAK help?

We serve as the intermediary, meaning that we help with paperwork including getting your apprentice registered with the state, as well as tracking hours, additional education and licensing, and support too!

BENEFITS OF AN APPRENTICE

• Solid ROI - A recent study showed that, on average, for each dollar invested, private employers receive a benefit of $1.53 - a net return of $0.53!

• “Homegrown” employees are more productive.

A skilled professional worker who trained as an apprentice within your business will naturally be more productive since he or she is already familiar with your agency’s standards and procedures.

That means your employees will spend their time contributing to producing your expected results, not getting up to speed.

• Apprenticeships foster loyalty There is something intangible about the loyalty workers feel toward a business that values them enough to invest time and money to help them reach their career goals.

For more information or to get an apprentice, Call Cassie!

502-245-5432 ext 105 cyoung@iiak.org

20 | Kentucky IA - Fall 2019

Trusted ChoiceÂŽ

Digital Reboot All Big I members are invited to participate in this comprehensive digital marketing program to meet the on-demand expectations of today’s modern insurance customer.

This wall-to-wall approach will review and strengthen your website, analyze your social media and boost the referrals your agency gets from trustedchoice.com.

THIS PACKAGE INCLUDES: A Trusted Choice digital review

As part of your Big I membership, Trusted Choice will reimburse you for half of these costs, a value of $479.

A robust website from web.com with 3 months of service

3 months of an advantage essential listing on trustedchoice.com

For more details please visit trustedchoice.com/agents or email us at trusted.choice@iiaba.net

21 | Kentucky IA - Fall 2019

50%

Volunteer committee members

2,987 industry partners Full list on page 44!

94 MEMBERS RECEIVED FREE CE AT 2019 ROAD SHOWS

$20,350

410 685

CE COURSES ON ABEN PORTAL FOR 2019

22 | Kentucky IA - Fall 2019

IIAK COMMITTEES Looking for ways to engage with your association, network with fellow agents, give back to your industry and learn something along the way?

Committees are the place to start!

Join one of the following by emailing iiak@iiak.org

Emerging Leader

The Emerging Leaders Committee of Kentucky fosters the professional development needs of IIAK members to perpetuate the future of the independent insurance agency system.

Events

Works with the staff to plan the Leadership Conference and convention programs & the dates and locations for future events.

Membership Services

Oversees all IIAK programs involving membership, products and services, and agency/company relations.

Trusted Choice

Develops programs to promote the Trusted ChoiceÂŽ brand and educate members on use of the Trusted ChoiceÂŽ brand.

Government Affairs

Works with the lobbying staff to monitor, report and affect federal and state legislative, regulatory and political activity important to agents.

Kentucky IA - Fall 2019 | 23

WE HAVE

BIG NEWS!

But you’ll have to join us to find out

Convention 2019 November 20-22 Omni Hotel Louisville

ATTENTION EXHIBITORS!

Booths are SOLD OUT. Contact Cassie Young to be added to wait list 24 | Kentucky IA - Fall 2019

CHECK OUT THIS

AMAZING SCHEDULE Wednesday, November 20

11:45am: Afternoon at Churchill Downs 5pm: Registration Open 6:00-7:00pm: Opening Reception/Emerging Leader Reception 7-11pm: Casino Night sponsored by Safeco & Liberty Mutual Heavy Hors d’oeuvres will be served in lieu of dinner

Thursday, November 21

7:30am: Registration 8am: Welcome Breakfast & General Session with special guest IIABA Chair-Elect Bob Fee 9:30am-11:30am: Bobby Reagan – Agency 2025: Forecasting the Future 11am: Spouse/Guest Outing – Candle making at Maddox and Rose with Lunch 12:00-1:00pm: Award Luncheon 1:00-4:00pm: Trade Show 4:30-5:00pm: Past President/Chair Reception 5:00-7:00pm: Cocktail Reception/Silent Auction & Wine & Bourbon Toss benefiting Kentucky Agents Foundation 7:00pm: Leadership Dinner

Friday, November 22

8:30am: Breakfast with Commissioner Nancy Atkins 9:30am: Special guest Congressman Andy Barr

REGISTER AT

WWW.IIAK.ORG

Ensure Employee Success 90-day onboarding

By Kyle D. Gorman

You have access to the best products, your service is second-to-none, and your staff loves your customers; yet your most recent hires resigned after just a few months.

Turnover rates continue to increase, and it seems to be getting more and more difficult to understand how to retain good employees.

It is easy to blame this on the emerging workforce, but the reality is that no matter the reason, we must figure out solutions to combat this challenge. A recent study by Robert Half & Associates indicates that approx. 28% of employees want to leave their job in the first 90 days due to poor onboarding practices by the employer. This is a staggering statistic when you consider how easy this is to fix with some intentional steps.

Here are some tips to help build a foundation for long-term success from your new employee during their first 90 days of onboarding: 26 | Kentucky IA - Fall 2019

1. PREPARE FOR THEIR ARRIVAL (before day 1):

Before the employee ever starts you can begin helping them get excited about the job by giving them a formal offer letter. We don’t recommend a contract or anything they need to sign, but a simple letter welcoming them to the company and outlining any particulars about their job offer such as pay, bonus structure, paid-time-off, and any benefits. This helps the employee feel more official and may avoid confusion later about what was agreed upon verbally.

You also want to be sure they feel you are prepared for them when they show up on the first day, so go ahead and set up their computer, order a name tag and business cards, or even company shirts.

To help the rest of your team make them feel welcome, you can even prepare a short bio about the new employee including some information about their family and hobbies and send to the rest of your team. You want the first day to be a great one and this requires some preparation before they even show up.

2. MAKE A GREAT FIRST IMPRESSION (on day 1):

First impressions are critical, and an employee’s first day is their first impression of your agency. More people will ask them about their first day on the job than any other day in their career, so make it a positive and memorable one. Introduce the new employee to the team they will be working with and any mentors they will have in the agency. Arrange a lunch or welcome reception with the entire team to begin building relationships.

This is also a great time to help the employee gain some early successes and feel like they are making a difference. Develop some very short-term goals that can be accomplished in the first week for an early “win” for the employee. This will help them feel they are already making strides to thriving in their new career move.

It is tempting to spend the first day going through training modules and filling out paperwork, but this creates a poor first impression. Your new employee has spent the last couple of weeks excited and anxious about this new career and you want to capitalize on that excitement, not stifle it.

3. HELP THEM GET ACCLIMATED (1-30 days):

As your new employee begins to get acclimated to their new environment, you want to be sure they know what success looks like in your agency and the role they will play in this success. Review individual goals and objectives focusing on both long-term and short-term goals. This is a great time to be sure they understand how they will be evaluated and what key performance indicators you are interested in.

During this critical first month, you should be continually monitoring and reviewing their progress towards the goals you have agreed on.

This should be done through weekly one-on-one time to build depth of relationship and establish an environment of accountability. Use this one-onone time to be sure the employee is comfortable or if they need any additional training or resources to be successful.

We also recommend that you use this time to be clear about your management style and what they need to know about you. No one enjoys “learning” a new boss, and your new employee is no exception. Share openly and transparently your strengths and weaknesses, and even your pet peeves. This helps your new employee focus on their job instead of focusing on trying to figure out your preferences and personality.

4. KEEP DEVELOPING RELATIONSHIPS & ACCOUNTABILITY (30 to 90 days): As the owner of the agency, you have a lot on your plate, and it is easy to get complacent with your new employee as you re-focus your energy after they get started. You must fight this urge and instead continue spending time with them and investing in their success. If you become complacent with them, they will become complacent in their new career. Schedule weekly time to be sure you are continually reviewing their goals and providing the support they need to be successful This is also a great time to begin getting feedback from the rest of the team about how they are fitting in. Spend time with your other team members to ask them how they are getting along with the new employee and if they are noticing

Kentucky IA - Fall 2019 | 27

any issues that you need to keep an eye on.

Remember that a new employee being added to your team is like a new person marrying into your family; they will have idiosyncrasies that you are not accustomed to, but that does not necessarily make them a bad employee. As you get feedback from your team, you should be doing so with the filter of understanding what may cause problems what is just a new person with a new personality.

These first 90 days set a critical foundation to the potential success or failure of your new employee. You invested time and money in hiring a new employee, the last thing you want to do is lose them because you forgot to establish a good onboarding plan. Take time before they ever start to write out a plan and stick to it. Keep in mind - their success is your success, so investing in their future can have a great ROI.

Your agency’s reputation is only as good as those serving your customers your employees.

If you need further help with onboarding, we have created a FREE 90 day onboarding checklist you can download at www.ebinfluencers.com/onboarding.

Kyle Gorman is an entrepreneur, management coach and the Founder/CEO of Employer Blueprint. Kyle is committed to helping business owners gain freedom in their business by building high-performing teams through proper talent acquisition and employee development.

Finding the right employees who will become long-term team members involves more than matching a resume with a job description. Call (270) 215-1159 today and ask about our IIAK partner program to create the blueprint to hire, develop and retain the best employees for the success of your agency.

EMPLOYERBLUEPRINT.COM

28 | Kentucky IA - Fall 2019

Tara Purvis

President & CEO tpurvis@iiak.org

Amy Good

Financial Services agood@iiak.org

Katie Hines

Membership Services khines@iiak.org

MEMBERSHIP

Payments – Amy Good Agency Membership – Tara Purvis/Katie Hines/Amy Good Associate Membership – Tara Purvis/Amy Good Student Membership – Amy Good Local Boards – Katie Hines Industry Partners – Nikki Robins Emerging Leaders – Katie Hines Leadership Opportunities – Tara Purvis

PRODUCTS & COVERAGE FOR YOUR AGENCY E&O – Kristie Weyer Anthem Group Health Plan – Kristie Weyer EPLI Coverage – Kristie Weyer Cyber Liability Insurance – Kristie Weyer First Call Free Legal – Tara Purvis Agency Audit (The Moberg Group) – Kristie Weyer Big “I” Retirement – IIABA.net Big “I” Employee Benefits - IIABA.net

PRODUCTS & COVERAGE FOR YOUR CLIENTS Big “I” Flood – Kristie Weyer Big “I” Markets – Kristie Weyer RLI: Stand Alone Personal Umbrella – Kristie Weyer RLI: At Home Business – Kristie Weyer Eagle Agency – Kristie Weyer Coalition Cyber Coverage - Kristie Weyer

HIRING & TRAINING

Big “I” Hires - Visit bigihires.com Work At Home Vintage Experts (WAHVE) – Katie Hines IIAK Job Board – Nikki Robins Employer Blueprint - Katie Hines Caliper - Access through www.iiak.org Veteran Licensing Program – Cassie Young New Level Partners (New Hire Training) – Cassie Young Apprenticeship Program – Cassie Young Agent’s Guide to Interns – Download @ www.iiak.org

EDUCATION

In Classroom – Cassie Young Agent’s & Brokers Education Network (ABEN) – Cassie Young CRM Designation – Cassie Young/Katie Hines

Nikki Robins

Kristie Weyer, CISR

nrobins@iiak.org

kweyer@iiak.org

Communications

Insurance Services

Cassie Young

Workforce Development cyoung@iiak.org

NETWORKING & EVENTS

All Event Registration – Cassie Young All Event General Information - Katie Hines Annual Convention Exhibitors – Cassie Young/Katie Hines

ADVOCACY

Legislative Issues – Tara Purvis Lobbying – Tara Purvis Insurance Laws – Tara Purvis Kentucky DOI Liaison – Tara Purvis Political Action Committees - Tara Purvis/Kristie Weyer

RESOURCES & COMMUNICATIONS

Website Content – Nikki Robins Toolkits – Download @ www.iiak.org Kentucky IA Magazine - Nikki Robins IIAK Insider eNewsletter - Nikki Robins Legislative Bulletin – Tara Purvis Virtual University – Ask An Expert – IIABA.net Social Media – Cassie Young Agent’s Council on Technology (ACT) – IIABA.net Marketing Reimbursement Program (MRP) – Nikki Robins

AGENCY OPERATIONS AND SERVICES

Trusted Choice/TrustedChoice.com– Nikki Robins UPS Shipping Discounts - Access through www.iiak.org Telecom Services – Tara Purvis Insurbanc – Tara Purvis Docusign - Access through www.iiak.org Best Practices – IIABA.net Imperial PFS - Kristie Weyer ePayPolicy - Amy Good

ADMINISTRATIVE

Accounting – Amy Good Address Change – Any staff member Agency Personnel Change - Any staff member Agency Visits – Katie Hines Association Governance – Tara Purvis Board Functions – Tara Purvis Insurance Technical Questions – Kristie Weyer/Tara Purvis Premium Finance – Kristie Weyer Public Relations – Nikki Robins Website ID & Password Inquiry – Cassie Young

NO MATTER WHERE YOUR AGENCY IS ON THE ROAD TO SUCCESS • • • • •

• • • • • • • • • • • •

Big “I” Flood coverages Big “I” Markets WAHVE - Work At Home Vintage Experts Better interest rate throught Imperial PFS Member pricing at events Caliper Big “I” Hires Employer Blueprint ePayPolicy Virtual Risk Consultant UPS discounts Docusign discount

30 | Kentucky IA - Fall 2019

E&O Programs EPLI coverage Agency Consulting and E&O Auditing Personal Umbrella coverage Anthem Group Health Plan • Cyber Liability Programs • Big “I” Retirement (MEP) • Life & Disability coverage

WAIT, IT’S You love free? So do we!

That’s why the following benefits are included with your membership.

• Trusted Choice is the national marketing brand created exclusively for Big I members to help consumers understand the value an independent agent offers: choice, customization and advocacy.

Use the Marketing Reimbursement Program to offset costs.

• IIAK website: Trusted resource for all your business needs at www.iiak.org.

• Website and social media review

• Kentucky IA - Our quarterly magazine gives an in-depth look at industry and association related news and events.

• Customized content by the pros at Trusted Choice.

• IIAK Insider newsletter - weekly e-newsletter with insurance related news and special announcements.

• TrustedChoice.com an online quoting portal to compete with direct writers online. It also provides education to consumers about different types of insurance.

• Social Media - handles on page 46

• Emerging Leaders - perpetuate the future of the independent insurance agency system.

• Veteran Licensing Program - Free licensing available for vets and their spouses.

• Leadership Opportunities - Join a committee (See page 23)

• Lobbying efforts - Our lobbyists are present every day looking out for your best interests.

• First Call Free Legal - 30 minutes of free legal advice per year from General Counsel, Rick Pitts.

• Legislative Bulletins - During the Kentucky legislative session, you will receive an update each week on the happenings in Frankfort.

• ACT brings you the best work-flows and technologies available within the independent agency system.

• “Ask An Expert” Utilize experts/faculty to find answers to those uncommon questions and get a response within 24 hours!

• Virtual University provides information on agency management and technical insurance issues.

• Toolkits - Disaster, Perpetuation, SEO, Social Media, How to Start an Independent Agency • Schooley Mitchell can save you 100s of dollars on your Telecom Services with zero risk or out-ofpocket expense.

• Big “I” Hires & IIAK Job Board - Post jobs and review resumes (more info on page 41)

• IIAK Staff - We pride ourselves on being the ULTIMATE resource for our members. Just think of us as that extra staff member - without that onboarding paperwork!

• Road Shows - Free lunch & CE in your backyard!

• Legislative Day - join your fellow agents in Frankfort to bring awareness and understanding of issues facing agents to our legislators • Affinity HR - hiring and onboarding resources • Apprenticeship - grow your own producer with our nationally recognized apprenticeship program.

(See page 20 for more information)

Kentucky IA - Fall 2019 | 31

Safety is no accident.

Provide more than coverage to your clients. Offer them the added protection of EMC’s loss control services. Whether it’s making operational changes to reduce injuries, implementing new work policies or coordinating targeted safety courses, our experts provide valuable services that can result in meaningful loss reduction.

A safe work environment often leads to a more profitable business. And offering our loss control services at no additional cost to your clients often leads to a more profitable business for you too.

Count on EMC ® to have your clients’ best interests in mind.

www.emcins.com ©Copyright Employers Mutual Casualty Company 2019.

All rights reserved.

AI in Insurance: Working Smarter

Artificial Intelligence (AI) is arguably the most significant modern influence on the labor economy.

Technology that automates and completes tasks previously accomplished by humans, AI can seem like a threat to many positions that countless people rely on for employment and steady income. But the implications of AI aren’t so much that work opportunities are lost, but rather reconfigured.

By Sharon Emek, Ph.D., CIC customer service. This is especially valuable in our modern society where the expectation for customer service is prompt and on-demand crisis resolution and closure. Then of course, the predictive side of AI means that with the abundance of data regarding claims and incidents, the insurance industry is better able to assess damage and accurately predict repair cost.

A Harvard Business Review Which leaves the article published last interpersonal dynamic year aptly captures the creativity of the field to potential for AI and human insurance professionals. workers: collaboration, Insurance benefits not competition. In the handsomely from AI, but WAHVE bridges the gap piece, authors James it needs voices on the between insurance firms’ Wilson and Paul Daugherty other end of the call that staffing needs and seasoned perfectly illustrate that communicate AI’s takeaway professionals’ “work‐life” complementary dynamic, in a nuanced, empathic balance preferences as they wherein AI completes tasks manner. Insurance still needs phase into retirement. that are more difficult for creative minds to guide AI as humans to do efficiently and it learns to interpret massive Learn more at: WAHVE.com free of error with “speed, amounts of customer data scalability, and quantitative and arrive at accurate, ethical capabilities” while humans recommendations. complete tasks requiring “leadership, teamwork, creativity, and social skills” The industry needs the rapid-fire technological that are extremely inefficient for AI to attempt: ability of AI—its ability assimilate an abundance of data; and it equally requires the human mind— “What comes naturally to people (making a joke, creativity, innovation, and social ability of its for example) can be tricky for machines, and what’s insurance personnel. AI is changing the future of straightforward for machines (analyzing gigabytes our global economy. But it’s not here to replace of data) remains virtually impossible for humans. humans. It’s here to work with us and help us work Business requires both kinds of capabilities.” smarter.

Experience Matters

For the insurance industry, AI’s proven itself in radically expediting underwriting, fraud detection, processing claims, as well as providing initial

Sharon Emek, Ph.D., CIC, is president & CEO of Work At Home Vintage Experts.

Kentucky IA - Fall 2019 | 33

Are You Standing Out or Standing Still?

Berkshire Hathaway GUARD will help you rise above the competition.

Apply now at www.guard.com/apply/

Berkshire Hathaway

GUARD

Insurance Companies

AmGUARD EastGUARD NorGUARD WestGUARD

The Security You Need. The Name You Trust.

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IIAK WELCOMES OUR NEWEST MEMBERS: Agency Member Al Jones Insurance Agency • Lexington Eschaton Insurance and Risk Management • Florence Isaacs Insurance • Somerset Jerry Kays Insurance, Inc. • Louisville

Associate Member Country Financial Iroquois Group Small & Rural Services, Inc.

34 | Kentucky IA - Fall 2019

For information, contact

Katie Hines Membership Services Director 502-245-5432 • khines@iiak.org

Bring your agency’s vision to life.

Trusted ChoiceÂŽ will bring your vision off the page with made-for-you marketing materials, customized to fit your agency.

We have a designer on staff, ready to customize an arsenal of advertisements.

Contact Trusted Choice today to discover the possibilities!

Madeleine.Stern@iiaba.net

Big “I” Professional Liability Program Risk Management Reference Guide The Big “I” Professional Liability program believes that risk management is key in not only preven�ng errors, but also in providing agencies with tools to more efficiently service their customers. All policyholders of the Swiss Re Corporate Solu�ons/IIABA professional liability program have exclusive access to the risk management informa�on developed from our more than �0 years of experience insuring agencies. As a reminder, �estport Insurance Corpora�on is a member of Swiss Re Corporate Solu�ons. These risk management resources are exclusively available to your agency as a valued policyholder of the Swiss Re Corporate Solu�ons/member of IIABA.

Big “I” Risk Management Website – E&O Happens This website contains comprehensive informa�on and tools such as an overview of common mistakes that cause E&O claims; reallife case studies for learning; best prac�ce �ps; sample disclaimers, procedures and client le�ers; opera�onal self-assessments; E&Orelated ar�cles, and more. Visit www.iiaba.net/EOhappens to log in. (FREE) Big “I’ Virtual Risk Consultant Powered by Rough Notes (VRC) The VRC is a web-based resource providing comprehensive tools such as industry specific client risk exposure checklists and ques�onnaires. VRC helps agents to be�er understand the coverage needs of customers and avoid E&O claims from failing to offer proper coverage and failing to iden�fy customer exposure.

Visit www.iiaba.net/VRC to learn more. (Fee-based) E&O Claims Advisor Newsle�er Published monthly and emailed to agency staff, this newsle�er provides valuable informa�on on agency E&O trends and hot topics. (FREE) Risk Management Webinars These quarterly webinars address emerging E&O risk management topics. Less than an hour in length and perfect for all agency staff, the webinars include detailed discussion from industry leaders on reducing exposure to E&O claims. (FREE)

Agency E&O Seminar Administered by IIABA state associa�ons, E&O seminars are an excellent way to increase procedural and knowledge-based E&O risk management awareness to agency personnel. Agencies with the requisite number of staff a�ending may qualify for a 10% premium credit and may also qualify for CE credits, providing a double benefit. (Fee-based) Agency Opera�onal Improvement Review A review of your agency opera�ons is available. Voluntary comple�on of this review may qualify you for a 10% E&O premium credit good for five years on the next renewal. (Fee-based) Big “I” Virtual University VU is a web site with informa�on on hundreds of insurance related business and technology ar�cles, sample ISO forms, white papers and informa�on affec�ng today�s insurance marketplace.

It also provides a forum to answer ques�ons that can�t otherwise be found in the research library through the “Ask an Expert” service. Visit www.iiaba.net/VU. (Free) Big “I” Agents Council for Technology (ACT) ACT brings agents, carriers, vendors, user groups and industry associa�ons together in an effort to employ the best workflows and technologies available within the independent agency system in order to improve our compe��ve edge. Please visit the ACT website at www.iiaba.net/ACT and watch the short video briefing on the site to get a good overview of the high-quality informa�on that we make available to agents and carriers. (Free)

Should you have any ques�ons, please contact your state associa�on or �im �anley at �im.hanley�iiaba.net. �e appreciate your con�nued support of the Big “I” Professional Liability Program and Swiss Re Corporate Solu�ons and hope you find these risk management resources useful in helping your agency avoid E&O claims.

We know what it took to build this business.

And we know what it takes to protect it.

Underwriters who know and understand what coverages are necessary to protect the business.

Loss prevention professionals who use a hands-on approach to help develop programs tailored to the individual business.

Claim reps with the expertise and technology to process claims quickly and efficiently.

As an Official Supplier of the Silver LiningÂŽ, you and West Bend will find the right insurance plan for your valued customers.

To find out more, talk to your West Bend underwriter.

Celebrating 125 years of valued relationships with our agent partners.

Celebrating 6 Years of Sponsorship

38 | Kentucky IA - Fall 2019

Helping you take care of clients isn’t just business.

It’s personal.

With access to more than 200 markets, our collaborative teams know how to provide the right solutions with a personal touch. Located in nine states, licensed in all 50, and independently family-owned, we can connect you with insurance specifically tailored to your clients’ needs.

Our commitment to your success is the reason for ours.

Get to know the people of Arlington/Roe. We’ve been doing the right thing since 1964.

Let us help you find the right solutions.

Managing General Agents | Wholesale Insurance Brokers

800.878.9891 | ArlingtonRoe.com

Aviation | Bonds | Brokerage | Commercial Lines | Healthcare & Human Services | Farm Personal Lines | Professional Liability | Transportation | Workers’ Compensation

FIND AND RECRUIT. Recruiting Support Age n c ie s o f a ll s iz e s u s e I d e a lT r a it s t o h ir e t o p p e r f o r m in g s a le s a n d s e r v ic e s t a f f . P o s t jo b s , r e c e iv e c a n d id a t e s , s e n d a s s e s s m e n t s a n d id e n t if y t h e r igh t r e c r u it . W it h va r io u s s e r v ic e le v e ls , y o u r jo b w ill b e s e e n o n t o p r e c r u it in g s it e s in c lu d in g Zip R e c r u it e r , Indeed and m any m or e!

DIY Hiring Toolkits* T a k e a h a n d s -o n a p p r o a c h t o f in d t h e r igh t s t a f f w it h t o o lk it s f o r p e r s o n a l a n d co m m e r c ia l lin e s C S R s a n d p r o d u c e r s .

I n c lu d e s s a m p le jo b d e s c r ip t io n s , p o s t in gs , p r o f ile s , a p p lic a t io n s , in t e r v ie w a n d r e f e r e n c e q u e s t io n s , s a m p le o f f e r le t t e r s , and m ore.

FIND TOP TALENT Does the thought of hiring a new employee leave you overwhelmed? Are you seeing turnover, or posting a job, but just aren’t finding the “right” person?

You’re not alone.

According to the Agency Universe Study 44% of independent insurance agency owners say finding qualified new recruits is their top challenge.

Find the right recruits with Big "I" Hires, a one-stop resource for independent insurance agencies to identify, hire and assess top-performing Producers and CSRs.

Ready to Get Started?

BigIHires.com

ASSESS AND MANAGE. Sales Call Reluctance Testing* Yo u r c a n d id a t e h a s p o t e n t ia l a n d p e r s o n a lit y , b u t w ill t h e y s e ll? T h is a s s e s s m e n t c a n h e lp u n c o v e r t h e t r u e p o t e n t ia l a n d a b ilit y .

Pre-Employment Assessments* C a lip e r p r o f ile s h e lp y o u p u t t h e r igh t p e o p le in t h e r igh t r o le s t o in c r e a s e p r o d u c t iv it y , e m p lo y e e e n ga ge m e n t , a n d p r o f it a b ilit y .

B e n e f it f r o m p r o p r ie t a r y e m p lo y e e a n d a p p lic a n t a s s e s s m e n t in s t r u m e n t s t h a t a c c u r a t e ly m e a s u r e s a n in d iv id u a l' s jo b p e r f o r m a n c e p o t e n t ia l.

Human Resources Tools* Af f in it y H R G r o u p o f f e r s h e lp w it h e m p lo y e e c h a lle n ge s , d a ily o p e r a t io n s , c o m p lia n c e a u d it s , e m p lo y e e h a n d b o o k s , c o m p e n s a t io n q u e s t io n s a n d e m p lo y e e d e v e lo p m e n t a n d m ore.

TRAIN. Technical Insurance Resources V is it t h e B ig “I ” V ir t u a l U n iv e r s it y f o r B a s ic a n d B e y o n d o n lin e t r a in in g c o u r s e s f o r n e w e r a ge n t s . W h e n a ge n t s a s k , w e a n s w e r , d iv e in t o t h o u s a n d s o f in -d e p t h in s u r a n c e t o p ic s a n d if y o u c a n ’t f in d t h e a n s w e r , a q u ic k o n lin e f o r m w ill c o n n e c t y o u w it h a n exper t and an ans wer . *Big “I” Member Discounts Available.

Empowering Trusted Choice® Independent Insurance Agents.

amerisafe.com - 800.897.9719

WORKERS’ COMP FOR WORKING PEOPLE Strong and steady, constantly raising the bar. All great accomplishments have a certain level of hazard involved, but AMERISAFE has workers’ comp down to the detail. It’s a large part of why we retain 90%* of our policyholders. The best protection is being proactive. *Policyholder retention rate based on voluntary business that we elected for renewal quote: 93.6% in 2018. © 2019 AMERISAFE, Inc. AMERISAFE is a registered trademark of AMERISAFE, Inc. SAFE ABOVE ALL and the AMERISAFE LOGO are trademarks of AMERISAFE, Inc. All rights reserved.

out what IIAK offers YOU Which benefits are you using?

advocates

Protecting the insurance industry, you, and your clients 1 Dedicated Lobbyist 2 Contract Lobbyists KAPAC InsurPac First Call Free Legal

Knowledgeable staff Liaison with DOI Legislative Bulletin Road Shows

brands Don’t go at it alone

Trusted Choice Website & Social Media Review Customizable Advertising Materials Graphic Design Services Sales & Marketing Training TrustedChoice.com Essential Profile Enhanced Advantage subscription Marketing Reimbursement Program (MRP) Alleviate part of the advertising & marketing budget with MRP!

communicates Information at your fingertips

Website Content www.iiak.org Kentucky IA magazine IIAK Insider weekly eNewsletter Legislative Bulletin

Social Media Agents Council for Technology (ACT) Virtual University “Ask an Expert” Toolkits

works

Staffing solutions for every situation

WAHVE Agent’s Guide to Interns KY Jobs board Apprenticeship Program Big “I” Hires

Employer Blueprint Veteran & Spouses Licensing Program Discounts on Caliper testing

insures

Protect your business & your clients Coverage for your agency Coverage for your clients Professional Liability Big “I” Markets Anthem Group Health Plan RLI: Personal Umbrella Cyber Liability Insurance RLI: At Home Business EPLI Coverage Eagle Agency Agency Umbrella Flood through Selective Coalition Cyber Coverage

networks

Connect, have fun, and learn Emerging Leader Clay Shoot Keeneland Tailgate Leadership Conference Road Shows

CRM designation courses Annual Convention & Trade Show

saves

Saving your agency money every step of the way First Call Free Legal Telecom Services WAHVE Caliper Discount UPS Shipping Discount Agency Consulting Imperial PFS

ePayPolicy Docusign Discount Marketing Reimbursement Program (MRP) Brooks Brothers Corporate Discount

educates

Find what you need, when you need it

Online Training for New Hires Courses to satisfy Ethics Requirements Earn E&O Policy Discounts Meet your Flood Training requirements with NFIP Basic Course Designation Program (CRM) Veterans Licensing Program Best Practices learning builds desired skills

Kentucky IA - Fall 2019 | 43

Thank You

2019 Industry Partners

GOLD

PLATINUM

DIAMOND

(as of 09/19/19)

BRONZE

SILVER

Kentucky Associated General Contractors SIF Keystone Insurers Group State Auto Insurance Company

Amerisafe, Inc. Anthem Blue Cross & Blue Shield Auto-Owners Insurance Company BITCO Insurance Companies ClearPath Mutual Columbia Insurance Group EMC Insurance Companies FCCI Insurance Group FFVA Mutual Insurance Co

44 | Kentucky IA - Fall 2019

Frankenmuth Mutual Insurance Imperial PFS J.M. Wilson Kentucky National Insurance Co Kentucky Retail Federation SIF Market Finders Insurance MetLife Midwestern Insurance Alliance Prime Insurance Companies

RT Specialty Group, LLC Selective Insurance Summit SwissRe Corporate Solutions The Hartford United Home Insurance Company Westfield Insurance

Your customers deserve the best PROTECTION.

Become a 2020 Industry Partner Contact Nikki Robins, Communications Director nrobins@iiak.org

RLI Personal Umbrella Policies are DIFFERENT.

2019

PRESENTED BY

A M E R I C A

PROFESSIONAL LIABILITY BROKERAGE PROPERTY & CASUALTY GARAGE LIABILITY TRANSPORTATION SURETY PERSONAL LINES

(800) 666-5692 | JMWILSON.COM

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They stand alone. RLI, A+ rated by A.M. Best, has over 30 years of experience providing affordable personal umbrella coverage - so your customers can protect their hard earned assets.

CONTACT Jennifer Hopper

jhopper@arlingtonroe.com 800-878-9891 ext. 8639

8/28/19 2:27 PM

Kentucky IA - Fall 2019 | 45

Social Media Are we friends?

Follow us on your favorite social media sites.

Classifieds

If you would like to place a classified ad please contact Nikki Robins at nrobins@iiak.org

Acquisitions Established Louisville agency interested in acquiring insurance agencies in Jefferson and surrounding counties. If you are interested in selling, merging, or need assistance with perpetuation, we would like to talk with you in confidence.

Call R. Alex Rankin, CPCU or Philip Anderton, CIC, at Sterling G. Thompson, Co. at 502-585-3277

Facebook

facebook.com/IIAKentucky facebook.com/ELofIIAK

Looking for Producers Independent with top best markets looking to expand presence in Jefferson, Oldham or Shelby counties. Wanting Personal lines Producer or book of business to move or purchase. All arrangements possible, in strict confidence.

Please send inquiries to Turner Insurance Agency, 2460 Shelbyville Road, Shelbyville, KY 40065 or call Kurt Turner, CPCU at 502-633-6060.

Instagram

instagram.com/iiakentucky

Advertisers

We would like to thank our advertisers for their support.

This publication would not be possible without you!

LinkedIn

linkedin.com/in/iiakentucky

Twitter

twitter.com/iiakentucky

46 | Kentucky IA - Fall 2019

Acuity IBC Amerisafe 42 Arlington/Roe 39 Big “I� Professional Liability 36 Bolton & Company OBC ClearPath Mutual IFC EMC 32 FCCI 18

Guard J.M. Wilson KEMI RLI Personal Umbrella Secura Summit Trusted Choice West Bend

For classified ads or to advertise in the Kentucky IA, contact: Nikki Robins, Communications Director at nrobins@iiak.org or call 502-245-5432.

34 45 6 45 19 40 35 37

Acuity loves you!

We are proud of the relationships we have built with the best independent agents in the world!

www.acuity.com

Having trouble writing vacant homes?

Call us today!

If your clients are going on an extended vacation or have moved into a new house and still have the old one up for sale, vacant home insurance can be hard to get.

We have a program especially designed for this market.

Vacant homes are an easy target for thieves, vandals or even homeless people.

Great products, great rates, great service.

Don’t put your clients at risk. Vacant homes are a specialty at Bolton & Company.

• Coverage to $4,000,000 • Buildings undergoing improvements also eligible • Very competitive rates

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business over 50 years.

• Policy terms of 3, 6 or 12 months available • Online rating at our website: www.boltonmga.com