Certificate In Administrative Management A practical four-day course that gives you the knowledge and skills to become a Certified Administrative Professional
In Association with:
8 – 11 December 2013 Fairmont Hotel, Dubai, UAE 15 – 18 December 2013 Fairmont Hotel, Dubai, UAE
Top 3 Business Benefits
1. Develop and apply new and enhanced skills in self management and time management, information retrieval and evaluation, written communication and the use of standard office IT systems and software 2. Reflect and review your own administrative practices and contribute to improving the performance of systems and resources within your organisation, whilst understanding the requirements of your role in supporting management 3. Maximise your own personal development and equip yourself for promotion by completing the IAM Certificate in Administrative Management qualification and gaining membership to the Institute of Administrative Management
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Course Introduction This is a practical, interactive course designed to increase your understanding of the professional administrator in your organisation. You will examine through theory and practical examples, the different structures that organisations adopt and how these affect the systems, procedures, culture and the people who work in organisations. Using workshops and group activities you will exchange knowledge with your peers and your course leader which will improve your understanding of your role as a professional administrator in support of your organisation’s aims and objectives. By completing the certificate, you will become a member of the Institute of Administrative Management.
Course Methodology This qualification is designed to meet both your needs and those of your employers; to ensure that you acquire transferable professional skills and tangible recognition of your efforts. There are three components: 1. Attend the four-day professional administrative course 2. Write a project report that shows your understanding of the course material 3. Create a reflective learning diary related to the outcomes of each unit studied on the course
Daily Learning Time will be set aside at the end of each day to reflect on your learning and to write your learning diary and project report.
Become A Member Of the Institute Of Administrative Management On completion of this course you will be awarded the qualification of Certificate In Administrative Management. This qualification automatically gains you membership to the Institute of Administrative Management. Your membership entitles you to a wide range of academic support including the world’s leading journals, newsletters and discounts on books, as well as examination, revision, CV writing and interview techniques and tips.
Course Assessment As this is a certified qualification, you will be assessed on your participation throughout the course and will also have to write a project report at the end of the course. Delegates who do not wish to complete the project report will receive an IIRME Certificate of Attendence.
Would you like to run this course in-house?
The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts
+971 4 335 2437
+971 4 335 2438
Meet Your Expert Course Director Dr Neysha Ahmed LLB, LLM, BSc, MSc, MBA, MSc, Dip. FMS, Dip FHI, Dip MJ, Ph.D., Solicitor at Law England and Wales, Attorney at Law New York and New Jersey Neysha is a dynamic international trainer driven by her keen interest in people development by incorporating her extensive academic qualifications. She is fondly described as “utterly creative, theatrical and absolutely passionate in engaging with others”. With over 10 years’ experience in coaching and lecturing at numerous prestigious Universities, Neysha has recently moved into Training and Organisational Development, where she has risen from rank and file. Interaction and engagement is Neysha’s main aim in all her training! She is well known as an ‘Enter-trainer”. Over the years Neysha has implemented various employee development plans, which range from clerical, right up to top management, by introducing minimum training hours, development plans and HiPo (High Potential) programmes. Neysha has trained delegates from a variety of companies such as Economical Flights, US Pizza, Crown Prosecution Service and many more. Neysha has a long standing relationship with IAM where she is a Fellow of the Institute as well as a trainer, examiner and verifier. Her countless degrees, post graduate diplomas and a doctorate enable her to apply her vast experiences to Administrative Management roles.
About The Institute Of Administrative Management (IAM) Established in 1915, the Institute of Administrative Management is the only professional body for both practicing and aspiring administrative managers. Students and members are professionals who are responsible for the management of: • • • •
Systems Communication Facilities Finance
• • •
Human Resources Information Technology Training and Development
21st century managers need to ensure continuous professional development and a systematic approach to life-long learning to ensure career advancement. The IAM qualifications and Membership of the Institute will provide you with the expertise, knowledge and practical skills to sustain your competitive advantage. The IAM supports managers (and aspiring managers) at all levels. IAM qualifications will improve your personal performance through a systematic approach to professional development. Please visit the following website for full information on IAM – www.instam.org
www.iirme.com/adminmgmt
Certificate In Administrative Management 8 – 11 December 2013 • Fairmont Hotel, Dubai, UAE 15 – 18 December 2013 • Fairmont Hotel, Dubai, UAE Course Timings Registration will be at 07:30 on Day One. Course sessions will start each day promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.
Day One Unit One – Inside Organisations Understanding Your Organisation • The purpose of organisations - The mission statement, long-term aims, short-term objectives - The growth of the organisation, specialisation including administration - Forms of ownership, range of stakeholders, the role of profit • The growing organisation - Size and complexity, organisational structure • Organisational culture - The concept of organisational culture Managing The Organisation • What managers do - Controlling and coordinating, planning and decision making • Management skills - Delegating, mentoring, coaching • Leadership - Leadership styles, support roles - Ethical and social responsibility A Systems View Of The Organisation • Basic systems concepts - The system as a whole, system components and boundaries - Performance, efficiency and effectiveness • The administrative system - Inputs and outputs, processes, workflow Workshops • Using Hand’s model of organisations, groups will discuss the advantages/disadvantages of one type of organisation and give feedback on the outcome of their discussions • The growing organisation – what are the implications for administration as the scale increases? • Are leadership skills acquired through nurture or nature? • How to manage your learning diary • Complete your learning diary for Unit One
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On Completion Of This Unit, You Will Be Able To: 1. Describe an organisation in terms of its purpose, objectives, structure, culture and systems 2. Explain the role of a manager and the importance of effective support roles in achieving the organisation’s goals 3. Understand the concepts of workflow, efficiency and effectiveness in relation to administrative performance
Day Two Unit Two – Working With People Work, Jobs And People • The purpose of jobs in relation to organisational aims and objectives - The nature of administrative work, the impact of technology • Designing jobs - Motivating employees, creating satisfying jobs • The role of the supervisor - Allocating tasks, monitoring performance, providing feedback Dealing With Change • The causes of change and their impact on administrative processes - The concept of change drivers, both external and internal - Office automation – a comparison of F.W. Taylor’s automation concept and today’s technological 21st century office - Linking the supply chain with administration and communication - Interpersonal communication – the impact of technological change on social relationships • Responses to change - Employee resistance to change - The stress of change • Planning and implementing change - Fundamentals of project management - Preventing resistance, managing stress Working In Teams • The importance of team working - Cooperation and support - Decision making and problem solving • Building an effective team - The team building process, from storming to performing and adjournment
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Team working skills (effective team members need to have not only task-related technical skills and expertise but also team-oriented interpersonal skills) - Team roles: every team needs a mix of members – what role/s do you play? • Teamwork in administration - Meetings – how well planned meetings can help a team reach agreed decisions - Flexi-work as an individual motivator and a team cohesion problem - Virtual teams - Office design – how good office design helps to foster good team work Case Study The demotivated employee Workshops • Belbin team roles – an opportunity to discover what role/s you tend to play and what skills you need • A look at the impact of ICT on the processes and the tasks of administrators •
Complete your learning diary for Unit Two
On Completion Of This Unit, You Will Be Able To: 1. Explain the purpose of jobs and the importance of motivation and satisfaction in relation to administrative roles 2. Identify the causes of change in an office environment and propose techniques for minimising employee resistance and stress 3. Understand the importance of teams in the workplace and the factors involved in successful team working
Day Three Unit Three – Administrative Practice Managing Information Resources • Information in the organisation - The nature of information, its users and uses, issues of quantity and quality • Organising data and information - Filing systems, databases, data security and protection • Retrieving online information - Information searching and evaluation of information Technology In Administration • Objectives and benefits • Information technologies – intranets and document management systems • Communication technologies - Email, teleconferencing, computer-mediated communication
Improving Administrative Practice • Performance measures in administration - Quantitative and qualitative measures - Performance indicators (e.g. clerical, purchasing), quality assurance, management performance • Solving administrative problems - Information overload, poor communication, low productivity • Taking a strategic view of administration - Administration and competition, administration and the customer • Professionalism in administration - Being ‘professional’, continuing professional development Workshops • “Rubbish in – rubbish out” – how to provide quality information • Individual exercise Choose one technology that is particularly useful to you in some aspect of information management and list the benefits that it brings. Consider both efficiency and effectiveness issues • The Professional Administrator – how can we achieve that role? • Complete your learning diary for Unit Three On Completion Of This Unit, You Will Be Able To: 1. Identify the different users and uses of information in a work organisation and good practice in managing information resources 2. Use information and communication technology to improve information flow and business communication processes 3. Propose ways of improving the efficiency and effectiveness of administrative procedures and processes
Day Four Assessment Review of the material learnt over the last three days and report writing tutorial.
Who Should Attend? This course is suitable for anyone who is preparing for a career in business administration, including: • Administrative Assistants • Office Managers and Supervisors • Office Administrators • Personal Assistants • Senior Assistant Coordinators • Management Secretaries • Executive Secretaries • Executive Assistants • Department Coordinators
+971 4 335 2437
+971 4 335 2438
register@iirme.com
www.iirme.com/adminmgmt
Certificate In Administrative Management 8 – 11 December 2013 • Fairmont Hotel, Dubai, UAE 15 – 18 December 2013 • Fairmont Hotel, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE
+971 4 335 2437 +971 4 335 2438 register@iirme.com
www.iirme.com/adminmgmt
DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event
Course Fee Before 22 September 2013
Course Fee Before 13 October 2013
Final Fee
US$ 3,895
US$ 4,395
US$ 4,695
Certificate In Administrative Management (BC4958) 8 – 11 December 2013
WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?
Event
Course Fee Before 22 September 2013
Course Fee Before 13 October 2013
Final Fee
US$ 3,895
US$ 4,395
US$ 4,695
Certificate In Administrative Management (BC4958A) 15 – 18 December 2013
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive an IIRME Certificate of Attendance.
DELEGATE DETAILS
All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.
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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details
Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.
Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.
Event Venue: Fairmont Hotel, Dubai, UAE Tel: +971 4 332 5555 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.
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