Project Management For Administrative Professionals
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Book and pay NOW and bring your colleague for FREE on this course See last page for details*
5 Reasons To Attend 1. Understand the five stages of project management, and the role of project management in your organisation 2. Identify how to maximise the administrative support you provide 3. Manage multiple priorities and conflicting demands 4. Introduce systems and documentation to effectively manage projects
26 – 29 January 2014 The Address Hotel, Dubai Marina, Dubai, UAE 1 – 4 June 2014 Radisson Royal Hotel, Dubai, UAE
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5. Monitor and send updates on project performance, and present updates with confidence Organised by:
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Course Overview Urgent requests, meetings, shifting priorities, unrealistic deadlines! Does this sound like a typical day for you? Project management can help. The tools and techniques associated with project management will give you the confidence you need to get the job done – on time and on budget. At this highly practical four day course you will learn scheduling, budgeting and planning skills that will take your project successfully from conception to completion. Whether it’s purchasing office equipment, planning a meeting or special event or creating a presentation, the skills that you will gain by attending this course will ensure that you are equipped to take on the challenges. After attending this course you will: •
Understand the five stages of Project Management (PM)
•
Be familiar with project management terminology
•
Understand the role of PM in your organisation
•
Identify how to maximise the administrative support you provide
•
Manage multiple priorities and conflicting demands
•
Introduce systems and documentation to manage projects
•
Monitor and send updates on project performance
•
Interpret and use project management tools
•
Set agendas for project meetings and produce minutes
•
Resolve conflict through collaboration
•
Write clear and concise documents
•
Present updates on projects with confidence
Would you like to run this course in-house?
The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts
+971 4 335 2437
+971 4 335 2438
Meet Your Expert Course Director Anne McDougall conducts learning programmes and solves organisations’ challenges for clients in Africa, China, Europe, the Middle East and the United Kingdom. A motivational trainer and speaker, Anne is well known for her Communications and Management Skills programmes. She has a Master’s Degree in Learning and Development from the University of Sheffield in the UK and knows exactly how to build confidence and get people accessing their true potential. Her courses are fun! How else can people learn? By giving delegates “simple tools for busy people”, she enables them to persuade, negotiate, influence and build trust with colleagues and clients. This trust, in turn, enables teams to work together constructively, problem solving and cooperating to provide great products and services for their customers. Anne is a qualified Voice and Speech coach and helps people improve their vocal technique, control nerves, write scripts and hold an audience of one to a thousand totally enthralled. As a presenter herself, she uses the skills daily. Memberships of the International Association of Business Communicators and the American Society of Training and Development keep Anne up to date with all the developments in her field. Her clients can be assured that all her material includes the latest research and developments in the subjects she is presenting. Her book “Brain Teasers for Trainers”, published by Gower, has been a great success World Wide. And her second book, Writing Emails and Letters, which is being published by Amazon was written for second language writers and speakers. Anne’s clients range from Novartis in China to the large Oil and Gas companies in the Middle East, the Telecom companies of Africa and Egypt to the European Commission in Brussels.
Read What Past Delegates Have To Say About This Course “This course exceeded my expectations.” Khalid Yousif Al Balooshi, Abu Dhabi Health Authority, UAE
“It is informative, excellent and helpful.” lrshad Ahmed Mohammed, Dallah Albaraka Holding, KSA
“The course was fabulous. I will recommend it to my colleagues because it’s beneficial for changing their lives.” Abdulla Al Ramzi, Kuwait Oil Company, Kuwait
“The course was amazing. I learnt a lot of new skills.” Ahmed Sabren Al Qubaisi, Abu Dhabi Authority for Culture and Heritage, UAE
“II really enjoyed this course and benefited from it.” Noora AI Saad, General Secretariat for Development Planning, Qatar
www.iirme.com/adminproject
26 – 29 January 2014 The Address Hotel, Dubai Marina, Dubai, UAE
Project Management For Administrative Professionals
1 – 4 June 2014 Radisson Royal Hotel, Dubai, UAE
Course Timings: Registration and coffee will be at 07:30 on Day One. The course will commence at 08:00 and conclude at 14:30 with lunch. There will be refreshment breaks at approximately 10:30 and 12:30. • •
Course Outline
Setting the targets and priorities to fit in with the projects’ needs Contingency planning
Day One Practical Exercises Time Log Analysis
An Introduction To Project Management
Day Two Understanding The Basic Principles Of PM • Recognising and understanding when something needs to be a project • How to fit projects into your existing workload • Glossary of the terminology used in PM
Designing And Building Your Project Plan Yesterday Once More Setting Clear Objectives To Meet Your Business Needs • Defining the vision • Understanding the key business needs and drivers • Setting your aims, goals and objectives • Negotiating the deliverables • Assessing your constraints • Identifying milestones
Practical Exercises Assessing Your Project Management Skills, Questionnaire The Five Key Stages Of A Project And What Needs To Happen During Each One • Initiation • Planning • Motivating • Monitoring • Closing
Practical Exercises Listing And Grouping Your Activities • Asking for specialist advice, inside/outside your organisation • Brainstorming to generate ideas • Grouping your activities • Checking for gaps • Planning a pilot (if it is necessary)
Practical Exercises The Key Players In PM And Their Role • Defining the Project Manager’s role • Allocating the different project roles • Deciding on and allocating responsibilities • Gaining buy in and understanding from all the key participants
Practical Exercises
Practical Exercises Identifying The Essentials For Success • Defining the purpose of the project • How to set clear, realistic goals • Setting targets and priorities • Understanding the need for flexibility and change throughout the project
Practical Exercises How To Manage Your Time Effectively • Understanding “nonsense” jobs and eliminating them • Defining the “key result” areas of your role and sticking to them • Prioritising work and using X-rated time to help plan for the unexpected • Learning how to delegate, what and to whom
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Committing Your Resources • Manpower • Supplies • Facilities/Equipment • Others
Practical Exercises Costing Your Project • How to calculate and estimate costs • Ensuring that your budget will allow you to complete all your activities • Absolute and marginal costing • Involving the Finance Department to compare your project’s costs with others
Practical Exercises
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Creating A Commitment Matrix
Day Four
Practical Exercises
Communication Skills
Tools To Use To Make Your Project Flow • Project plan, progress reports, network diagrams, Gantt charts and activity reports
Practical Exercises
Day Three
Managing Information Flow • Organising your data into a knowledge bank • Appointing a co-ordinator to update • Progress review meetings and reporting, how often and how much? • Launching the project positively
Practical Exercises
Team Work How To Develop Trust And Build Rapport At The Beginning Of The Project • Developing the team vision together • Understanding different personalities in the project team and the best way to communicate with them • Launching the project positively
How To Run Review Meetings • Developing agendas • Managing time • Having the right people attend • The importance of 3 minute feedback • Preparing for awkward situations and questions • Making sure the purpose of the meeting has been met • Reviewing your meetings for effectiveness
Practical Exercises Videos: How To Run Different Types Of Meetings Creating Flow Within The Project Team • How to make the best use of diversity in your team • Facilitating and leading the team when some members may be your seniors • Understanding motivation drives to keep up momentum and energy • Sharing the work and using the best person for the job
Video: Creating Flow Within A Team Practical Exercises Active Problem Solving In Project Management • Encouraging team members to raise concerns • Anticipating where problems might arise • Handling tensions • Analysis of the problem, people, product, process or procurement • Using the Six Thinking Hats to achieve win-win solutions
How To Write Project Documentation • Agree on project team style and set up templates • Clarify aim before you begin writing; what do I want to achieve here? • Use simple words in short active sentences • Keeping clear of long, difficult paragraphs • Structuring logically using mind maps • Writing for your reader
Practical Exercises Developing And Presenting Your Project • Using PowerPoint to add value to your presentation • How to conquer nerves • Being persuasive and getting buy in • Preparing for awkward questions
Practical Exercises Resolving Conflict And Difficult Situations • Root cause analysis, using RADAR • Creating win-win solutions for all stakeholders through collaboration • Involving all stakeholders to make sure the resolutions are implemented and the project retains momentum
Practical Exercises
Practical Exercises
Practical Exercises Re-Assessing Your Project Management Skills Questionnaire Summary
Negotiating And Influencing • Knowing how to get buy in from the different stakeholders • Using SPACED to determine what is important to whom • Overcoming barriers and constraints
Questions Close
Practical Exercises
+971 4 335 2437
+971 4 335 2438
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Project Management For Administrative Professionals
26 – 29 January 2014 The Address Hotel, Dubai Marina, Dubai, UAE 1 – 4 June 2014 Radisson Royal Hotel, Dubai, UAE
FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE
+971 4 335 2437 +971 4 335 2438 register@iirme.com
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DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – +971 4 335 2483 E-MAIL – a.watts@iirme.com Event
Course Fee Before 1 December 2013*
Final Fee*
US$ 3,895
US$ 4,395
US$ 4,695
Course Fee Before 16 March 2014
Course Fee Before 6 April 2014
Final Fee
US$ 3,895
US$ 4,395
US$ 4,695
Project Management For Administrative Professionals 26 – 29 January 2014 (BC5174) Event
WEB BC5174/BC5175
Course Fee Before 10 November 2013*
Project Management For Administrative Professionals 1 – 4 June 2014 (BC5175)
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
*Book and pay NOW and bring your colleague for FREE on this course. Only applicable for January 2014 course
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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details
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Event Venue: The Address Hotel, Dubai Marina, UAE Tel: +971 4 436 7777 Radisson Royal Hotel, Dubai, UAE Tel: +971 4 308 0000 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.
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Business Project Management