Advanced Management for Executive Assistants Extend your managerial capability, enhance your strategic ability and improve your leadership skills 9 – 13 October 2011, Hyatt Regency Hotel, Dubai, UAE
TOP 3 LEARNING OBJECTIVES 1. A more strategic mindset that will help you have more impact in your current role and take the next step in your career 2. Tools and techniques for assertively communicating and negotiating with others 3. Develop your own personal leadership style
Organised by
Official Regional Recruitment Partner
www.iirme.com/advadministration
Advanced Management for Executive Assistants 9 – 13 October 2011, Hyatt Regency Hotel, Dubai, UAE
Course Timings: Registration will be at 07.30 on the first day of the course. Course sessions will start promptly at 08.00. There will be two short breaks for refreshments at 10.30 and 12.30. Lunch will be served at the end of each day’s session. By participating in this course you should be able to: • • • • • • • • • • •
Define your personal vision and career expectations as an Administrative Professional Better understand how your role contributes to organisational success Develop your own personal leadership style Promote innovative practices and manage change in your work area Increase your self-awareness and promote better communication with others Understand how to interact with peers in ways which reinforce motivation and positive working relationships Help others to help themselves through effective performance management techniques Promote and maintain team effectiveness and productivity Plan projects effectively Approach conflict resolution with confidence Make your personal vision of career success a reality
Course Overview What makes an Executive Assistant (EA) indispensable to an organisation? This course is a comprehensive exploration of the elements of being an extraordinary EA. You’ll discover, hone and strengthen the managerial, strategic and leadership skills that can make you an essential player in your team and your organisation. With a strong focus on self-awareness, influencing and negotiation, and innovation, you’ll emerge with the strategically-minded outlook that will enable you to take your career to the next level. Course Methodology This five day management programme is highly interactive. The course has a practical focus and there will be integrated activities, case studies and group syndicate work to support the theoretical content. Your learning will be enhanced by the use of two psychometric instruments.
Course Outline Defining your personal vision as an Administrative Professional • Personal goal-setting and steps to goal achievement Learning to lead – developing your leadership style • Perspectives of leadership, including transformational leadership, the romance perspective of leadership, and the path-goal leadership model • 7 key leadership competencies • Empowerment: How empowered is your team? • Use of the “Personal Styles Inventory”. Goals for use to help you: - Identify your individual personal style in the areas covered by the inventory
- Relate your personal style to your patterns of behaviour and your work as a senior administrative professional - Develop more satisfactory and productive relationships with a wider range of people Managing innovation and change • Characteristics of innovative organisations and people • How to develop team synergy and encourage innovative thinking • An exploration of the external drivers of change • The cycle of change • Reducing resistance to change • Planning for change • Managing upwards in the change management process
Tel: 971-4-3352437 • Fax: 971-4-3352438 • Email: register@iirme.com
Communication and personal influence skills: developing high self-awareness for resilience, energy, enthusiasm and vigour • The power and skills of assertive behaviour • Active listening • Tips for encouraging effective team communication Motivation of self and others • What makes people tick? • Motivational theory, including content and process theories Managing for performance – helping others to help themselves • Why boredom? Why it exists in organisations and what you can do about it • Coaching, counselling and mentoring. How do these interventions differ? • In which situations should you coach? What actions should you take in these situations? • A model for coaching based on feedback, listening, questioning and support • The Johari Window • What factors contribute to diminished work performance that are outside the employee’s control? Developing high performance teams • Benefits of teams for both organisations and individuals • Team roles • Tuckman’s model of team development • Dealing with the special requirements of virtual teams Planning: a project approach You need to ensure that you have a strategy for your team to achieve all operational goals within your key performance areas as an EA. We will explore: • Six-step approach to project planning • The benefits of using a project management approach • Primary and secondary critical success factors in project management • A project management model for the advanced administrative professional • How to scope, schedule, assign responsibilities and control
Conflict Strategies Inventory This inventory is based on more than 30 years of managerial and behavioural science research in the area of interpersonal conflict. The purpose of the CSI is to provide individuals with an opportunity to assess their conflict strategy preference(s) by responding to cases that address a variety of typical, work-related situations. Your CSI results will allow you to view your preferred strategies and consider modifying your conflict strategy where that seems appropriate.
Meet Your Expert Course Leader Jacqueline Klauer is Managing Director of FUTURE LINK Consulting Pty. Limited based in Canberra, Australia. She is a management consultant, speaker, trainer, facilitator and author with extensive international experience as both a corporate executive and consultant across numerous business sectors. With a background in psychology and education, Jacqueline has held executive management roles with international organisations and her international consulting, has given her a broad experience of working with many different nationalities, with the ability to adapt to different cultural ethics, political and business attitudes and business methodologies. Jacqueline’s client base is diverse, and ranges from work with PricewaterhouseCoopers to the Department of the Prime Minister and Cabinet in Australia. An expert in strategic customer service, Jacqueline has enhanced the position of numerous organisations by collaborating in the development of internal customer service strategies and service level agreements. She also works alongside companies to improve the skills of middle and senior management, create better workplace practices, enhance teams and set strategies for expert performance management systems.
Managing conflict • Defining conflict as an opportunity for change • The role of conflict in the workplace • Types and levels of conflict • Conflict mapping • The construct of anger and how to deal with it The psychology of achievement: making your personal vision a reality • Ridding yourself of negative energies that hold you back from success The personal style inventory for which the objectives are: • To help you identify your individual personal style in the areas covered by the Inventory; • To help you relate your personal style to your patterns of behaviour and your leadership at work; and • To help you plan behaviours you believe will help you develop more satisfactory and productive relationships with a wider range of people.
www.iirme.com/advadministration
Advanced Management for Executive Assistants 9 – 13 October 2011, Hyatt Regency Hotel, Dubai, UAE FIVE WAYS TO REGISTER 971-4-3352437
IIR Holdings Ltd. P.O Box 21743 Dubai, UAE
971-4-3352438
GCS/IIR Holdings Ltd. P.O Box 13977 Muharraq Kingdom of Bahrain
register@iirme.com
www.iirme.com/advadministration
DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971 -4-3352483 E-MAIL – a.watts@iirme.com Event Advanced Management for Executive Assistants
Date
Fee before 31 July 2011
Fee before 28 August 2011
Final Fee
9 – 13 October 2011
US$ 3,695
US$ 4,195
US$ 4,495
BC3761
Interested in running this course in-house?
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
Please call the Customised Training Solutions Team on 971-4-3352439 or CTS@iirme.com
DELEGATE DETAILS Name: ..................................................................................................................................................................................................................................................... Job Title: ......................................................................................................... Email: ......................................................................................................................... Tel: ......................................................................... Fax: ......................................................................... Mobile: ......................................................................... Name: ..................................................................................................................................................................................................................................................... Job Title: ......................................................................................................... Email: ......................................................................................................................... Tel: ......................................................................... Fax: ......................................................................... Mobile: ......................................................................... Name: ..................................................................................................................................................................................................................................................... Job Title: ......................................................................................................... Email: ......................................................................................................................... Tel: ......................................................................... Fax: ......................................................................... Mobile: ......................................................................... Name: ..................................................................................................................................................................................................................................................... Job Title: ......................................................................................................... Email: ......................................................................................................................... Tel: ......................................................................... Fax: ......................................................................... Mobile: .........................................................................
COMPANY DETAILS Company: ............................................................................................................................................................................................................................................... Address: ......................................................................................................... Email: ......................................................................................................................... Postcode: ....................................................................................................... Country: .................................................................................................................. Tel: ..................................................................................................................... Fax: ............................................................................................................................. No. of employees on your site: 1000+
500-999
250-499
50-249
0-49
YES, I would like to receive information about future events
& services via e-mail ......................................................................................
Nature of your company's business: ..................................................................................................................................................................................... To assist us with future correspondence, please supply the following details: Name of the Department Head: .......................................................................................................................................................................................... Department: ................................................................... Mobile: ....................................................... Email: ........................................................................... Training Manager: ............................................................................................................................................................................................................................ Department: ................................................................... Mobile: ....................................................... Email: ........................................................................... Booking Contact: ............................................................................................................................................................................................................................. Department: ................................................................... Mobile: ....................................................... Email: ...........................................................................
All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.
Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Card Payment
If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details
Cancellation If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days of less before the Event must be paid in full. Substitutions are welcome at any time.
Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registration(s) are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.
Event Venue Hyatt Regency Hotel, Dubai, UAE Tel: 971-4-2091234
Accommodation Details
We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971-4-4072693 Fax: +971-4-4072517 Email: hospitality@iirme.com
SN/MB BU08 General Management
SM
© Copyright I.I.R. HOLDINGS B.V.