Employee Relations Toolkit
16 – 18 June 2013 The Address Hotel, Dubai Marina, Dubai, UAE
7 Key Business Benefits 1. Improve your reputation and establish a quality employer brand to become an ‘Employer of Choice’(EoC) 2. Significantly reduce your recruitment costs and have potential employees knock at your door 3. Improve productivity and profitability through better employee relations 4. Decrease discipline and grievance cases by engaging and motivating your staff 5. Retain high quality employees and reduce staff turnover to receive a ‘Return on Investment in People’(ROPE) 6. Measure and reward performance and focus staff development based on your organisation’s needs 7. Manage health and well-being of your staff and improve attendance by building a high ‘Quality of Working Life’ (QWL)
www.iirme.com/ERtoolkit Organised by:
Strategic Career Partner:
Follow us on: www.twitter.com/iirmiddleeast www.facebook.com/iirmiddleeast www.youtube.com/iirmiddleeast
Meet Your Expert Course Director
About Skills CFA The UK Council for Administration through its operational arm Skills CFA, sets standards, develops qualifications and issues apprenticeship frameworks to improve business skills at work. The Council works with employers, training providers and other stakeholders to develop standards of occupational competence in: • Business and administration • Consultancy and business support • Contact centres • Customer service • Enterprise • Governance • Human resources and recruitment • Employee relations • Languages and intercultural working • Leadership and management • Marketing • Sales
Charles Wilson is enjoying a successful international HR career. He has extensive experience in the Gulf region. Charles has watched the area develop and has played a leading role in national development schemes in Oman, the UAE and Kuwait. His major professional interests in the Gulf region lie in the areas of development of Nationals, management education and cross-cultural management. His current research is centred on ER in the Gulf Region and international HRD, with an emphasis on leadership. Charles lives on the Isle of Man in the British Isles from where he operates his company, “The Consultancy”. His work with IIR in the Gulf region began 16 years ago. He has led many courses and presented and chaired conferences throughout the region.Charles is a graduate of the Royal Military Academy Sandhurst. He holds Fellowships of the Chartered Institute of Personnel and Development (CIPD), The Institute of Administrative Management (IAM) and the University of Suffolk (UK). He is a Director of the UK Council for Administration and a Commissioner for the Isle of Man Government Service.
Skills CFA develops qualifications for more than 10 million people. The Council for Administration is the UK Government authority for business apprenticeships.
Course Requirements And Certificates The course is endorsed by the UK Council for Administration (CFA). Assessment will be continuous throughout the course. Delegates must meet two criteria to be eligible for an IIRME/CFA Certificate: 1. Satisfactory attendance: Delegates must attend all sessions of the course. Delegates who miss more than two hours of the course sessions will not be eligible for the CFA assessment. 2. Active participation to ensure successful completion of the continuous assessment. Delegates who do not meet these criteria will receive an IIRME Certificate of Attendance. Where delegates have not attended all sessions, the Certificate will clearly state the number of hours attended.
Who Should Attend? This course is aimed at all managers with responsibility for staff who wish to understand the latest developments in the field of Employee Relations (ER). The importance of high quality ER has a direct impact upon levels of service, profit, standards, business ethics, corporate social responsibility and Corporate Governance. ER needs to be widely understood by all managers and supervisors.
Course Methodology The workshops will be conducted in a supportive professional environment. They will be two-way events, allowing maximum participation and input from delegates. Each topic will be discussed and presentations given by delegates as to their views. There will be opportunity to network and to learn from others. You will be sharing professional experiences and expertise and receive guidance concerning each topic. Where appropriate best practice handouts will be provided so that delegates can apply the learning on return to work. Soft copies of all presentations will be available. The course will embrace the complete employee experience from initial attraction until after leaving. Employee Relations (ER) does not stand alone. ER must apply to both employee and employer. ER is about mutual obligations in the workplace and it all begins with communication. Delegates are encouraged to bring their own organisational ER difficulties to the course which can be shared and discussed.
Would you like to run this course in-house?
The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts
T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/ERtoolkit
Employee Relations Toolkit 16 – 18 June 2013 • The Address Hotel, Dubai Marina, Dubai, UAE Course Timings Registration will be at 07:30 on Day One. Course sessions will start promptly at 08:00 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day’s sessions.
Course Overview This course is about the practicalities of Employee Relations. You already have a reputation in the market as an employer. Coming to this course will provide you with the tools to improve your reputation and establish a quality employer brand. The advantages of having good employer/employee relations are considerable. • Cut your recruitment costs • Have potential employees knock at your door • Become an ‘Employer of Choice’ (EoC) • Improve productivity and profitability • Engage and motivate staff • Retain high quality employees and reduce staff turnover • Measure and reward performance appropriately • Focus staff development based on need • Manage health and well-being of staff • Improve attendance • Decrease discipline and grievance cases • Build a high ‘Quality of Working Life’ (QWL) for your staff • Receive a ‘Return on Investment in People’ (ROPE) There are two business certainties:1. Your staff are your most important asset 2. Your staff are your most expensive liability This course will provide you with the tools to reconcile each of those facts.
Course Outline Communication • Why communicate? • Shared purpose • Making dialogue work • Honesty and saying it as it is • Listening • Media • Did we get it right? Exercises • Role Maps • Communicate! Communicate! Communicate! Employer/Employee Contract • Unwritten ‘Psychological Contract’ • Employee perceptions • Mutual expectations and obligations • Why breakdowns occur • Corporate values • Where ER policies need to focus Case Study • Employer Brand – Orange Recruitment • What goes wrong? • Before you begin • Attraction • Treatment of applicants not selected • Methods to use • Induction and placement • Leavers and your reputation • Exit interviews – yes or no? Case Studies • International Research • Ideas And Initiatives In Recruitment, Retention And Why Staff Leave • Exit Interview Questions
Performance And Talent Management • How managers and supervisors behave • Appraisal – why bother? • Objectives and competencies • Learning and development • Ingredients of success Case Study • The Empowering Appraisal Research • Talent Pipeline • Training Needs Analysis (TNA) Exercise • TNA Sensitive Topics • Discuss areas of difficulty concerning ER and share views on: - Discipline - Grievance - Dismissal - Re-employment - Promotion - Reward - Redundancy - Any additional areas delegates wish to discuss Research • Standard Documents Exercise • Tread Carefully Employee Engagement And Inclusion • Listening • Employee ‘Voice Programmes’ • Employee representation • Motivation • Suggestion schemes Case Studies • Nestlé Middle-East, Suggestion Scheme • Three Motivation Cases Health And Well-Being • Exercising a duty of care • Management standards • Demands on staff • Controls • Stress Building A Plan Final Exercise • VCB:Value – Choice – Brand - Building an outline plan to reflect the learning - Adding value to your organisation through best practice ER - Becoming an Employer of Choice - Creating an employer brand Introduction To Helpful Sources • Council for Administration • Institute of Administrative Management • Useful websites
T: +971 4 335 2437 F: +971 4 335 2438 E: register@iirme.com W: www.iirme.com/ERtoolkit
Employee Relations Toolkit 16 – 18 June 2013 • The Address Hotel, Dubai Marina, Dubai, UAE FIVE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 21743 Dubai, UAE
+971 4 335 2437 +971 4 335 2438 register@iirme.com
www.iirme.com/ERtoolkit
DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL – 971-4-3352483 E-MAIL – a.watts@iirme.com Event Employee Relations Toolkit 16 – 18 June 2013
BC5110
Course Fee Before 31 March 2013
Course Fee Before 21 April 2013
Final Fee
US$ 3,095
US$ 3,395
US$ 3,495
WOULD YOU LIKE TO RUN THIS COURSE INͳHOUSE?
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions and successfully complete the course assessment will receive an IIRME/CFA Certificate of Completion.
DELEGATE DETAILS Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: .....................................................................................
All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.
Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
Name: ..............................................................................................................................................................................................................
Payments A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details
Job Title: ......................................................................................................... Email: .....................................................................................
Cancellation
Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.
Company: ............................................................................................................................................................................................................ Address: ................................................................................................................................................................................................................ Postcode: ................................................................................. Country: ........................................................................................................... Tel: .............................................................................................. Fax: .................................................................................................................. No. of employees on your site: 1000+ 500-999 250-499
50-249
0-49
Nature of your company's business: ..........................................
YES, I would like to receive information about future events & services via e-mail .................................................................
To assist us with future correspondence, please supply the following details: Name of the Department Head: ..................................................................................................................................................................... Department: ........................................................... Mobile: .......................................... Email: ....................................................................... Training Manager: ............................................................................................................................................................................................. Department: ........................................................... Mobile: .......................................... Email: ...................................................................... Booking Contact: .............................................................................................................................................................................................. Department: ........................................................... Mobile: .......................................... Email: ......................................................................
Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.
Event Venue: The Address Hotel, Dubai Marina, Dubai, UAE Tel: +971 4 436 7777 Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com © Copyright I.I.R. HOLDINGS B.V.
MS/MB BU33
LR
COMPANY DETAILS