ILM Endorsed Recruitment, Selection And Retention Programme Increase your competitive advantage through your people 13 – 16 April 2014 The Address Hotel, Dubai Marina, Dubai, UAE 2 – 5 November 2014 The Address Hotel, Dubai Marina, Dubai, UAE
5 Key Benefits Of Attending: 1. Understand the importance of retaining staff for the long-term and getting maximum value from them 2. Discover how to achieve best value for money through adopting precise selection measures, careful placement procedures and by constructing exciting retention initiatives 3. Explore current industry best practice in recruitment, retention development 4. Develop the key skills that will make you an employer of choice and win the war for talent 5. Win the necessary support to develop superior recruitment and retention development programmes
www.iirme.com/talent
Tel: +971 4 335 2437
Fax: +971 4 335 2438
Organised by www.iirme.com/talent
Email: register@iirme.com
About ILM The Institute of Leadership and Management (ILM) is the UK’s largest awarding body for leadership and management qualifications. ILM partners with over 2,000 ILM-approved centres, comprising of private training providers, further and higher education colleges, and employers delivering in-house management training. When you register for an IIRME/ILM Endorsed Programme you can be sure that it is: 1. Practically based, and will complement your role at work 2. Expertly designed to meet the needs of leaders and managers across all business sectors 3. Supported by comprehensive learning resources 4. Externally recognised as a high quality programme Bonus: every learner registered on any type of ILM programme is automatically entitled to six months of studying membership with ILM which brings a terrific range of benefits. For full details of the benefits of studying membership please visit www.i-l-m.com/learn-with-ilm/371.aspx or email ilmcourses@iirme.com
Would you like to run this course in-house?
The in-house training division of IIR Middle East Tel: +971 4 407 2624 • Email: CTS@iirme.com www.iirme.com/cts
Tel: +971 4 335 2437
www.iirme.com/talent
Fax: +971 4 335 2438
Email: register@iirme.com
Course Overview The ILM Endorsed Recruitment, Selection And Retention Programme, has been specifically designed to help you attract, recruit, retain and manage the talent that you need to fulfil your strategic plans. The programme will address current challenges in recruitment, placement, and retention management. Learn the latest thinking and approaches to pressing issues you are facing and return to your office equipped with the tools you need to implement successful talent management strategies.
Who Should Attend?
This programme is designed for professionals involved in attracting, recruiting and retaining employees including: • Line Managers • Recruitment and Selection • HR Directors/Managers/ • Executive Directors Managers Officers/Practitioners/ • Managing Directors • Recruitment Officers Consultants • Heads of Departments • Training and Development • Senior Personnel Officers • Operations Managers Managers
Your Expert Course Leader Lesley Harvey, Director – The Human Edge, is an accomplished management consultant specialising in Human Resources, an author, speaker and facilitator. She started her career in sales and marketing, followed by marketing management, and then Human Resources, where she used her marketing skills to good effect when managing employment branding, internal communications and building employee engagement within organisations. With over 18 years’ experience in HR, Lesley has extensive hands-on expertise in large multinational organisations based in the UK and internationally. Before moving into consultancy, her major operational roles were as HR Director for Orange (mobile phones) in Thailand and South East Asia. She worked in Orange’s international division based in London, and with the corporate global HR unit for Polygram. In these roles, she gained experience in strategic HR, operational HR process and systems design, and in global mobility and talent management. Lesley has also taken the lead in company startups, the largest of which was a telecommunications company where she managed the HR, training, health, safety and facilities management divisions and recruited not only her own team but also 2,700 staff over a period of eight months enabling the company to meet its launch dates. Most recently, Lesley has been working as a management consultant. She has a particular interest in organisational development and culture change, and has worked on several projects for large and small organisations in both start-up and operational environments including: • Organisational transformation • Development of HR systems • Job design - Performance management • Development of compensation and benefits - Competency models programmes - HR policy manuals • Culture change • Development and delivery of leadership • Organisation re-structuring, strategy and development programmes culture development • Internal communications Lesley’s international experience includes working in Thailand, Malaysia, Myanmar, Germany, Pakistan, Belgium, the UAE, Qatar, Oman, Syria, Hungary, Bahrain, Kuwait, Egypt, Saudi Arabia as well as in the UK, in industries ranging from FMCG, pharmaceuticals, retail, media, local and national government, through to telecommunications, production and banking.
Tel: +971 4 335 2437
www.iirme.com/talent
Fax: +971 4 335 2438
Email: register@iirme.com
ILM Endorsed Recruitment, Selection And Retention Programme Course Outline Introduction The changing face of today’s workplace is driving changes in the way we run our businesses, the way we hire and the way we retain the talented individuals we need to take us forward and enable success. Overview • The new psychological contract • Changing length of service and demographics in the region • Nationalisation and its impact • The introduction of talent management • Understanding knowledge management and its impact on business • Restructuring HR Aligning Our People Requirements To Business Strategy • How well do you know your business? • Recruiting for business as usual and future needs • The link to talent management • Fitting requirement to strategy • Manpower planning
Course Timings: Registration will commence at 07:30 on Day One. Course sessions will start promptly at 08:00 each day and finish at 14.30. There will be two short refreshment breaks at appropriate times and lunch will be served at the end of each day’s sessions.
Attraction And Search • Everything starts with attraction. What makes a company a great place to work? - Becoming an employer of choice - Using employment branding - Creating an EVP (Employment Value Proposition) • Understanding what’s in it for me to come and work for you • Not one size fits all • Advertising the position - Internal and external recruiting - Marketing – your new best friend - Drafting the adverts - Ensuring your employment brand gets you noticed - What channels do we have in this new world to target the candidates? - Targeting our advertising to get the best to apply - Using agencies – 3 different types - Outsourcing the process – what are the considerations? - Why pay others to do this vital role for you? Recruitment And Selection – Get The Right Fit • Identifying your requirements - Job descriptions and person specifications - Salary and benefits - Competencies – technical and behavioural - Questions to ask that would illicit the information you need on which to make a decision • Agreeing the process - Timescales - Interviewing and assessment methodologies - Line manager involvement - Final decision making • Getting started - Screening the applicants/CV/telephone etc.
Tel: +971 4 335 2437
www.iirme.com/talent
Fax: +971 4 335 2438
Email: register@iirme.com
13 – 16 April 2014 The Address Hotel, Dubai Marina, Dubai, UAE 2 – 5 November 2014 The Address Hotel, Dubai Marina, Dubai, UAE -
% fit – internal vs. external applicant Using assessment centres and/or other testing to identify likely abilities or preferences
• Conducting the interview – using competency based interviews for best results - Seeking evidence of the abilities you require - Recording the evidence - Identifying candidates’ aims - The interview as a two-way street - Avoiding bias - Evaluation of the evidence and recommendation to hire or reject • Undertaking references - Why bother? - Who – what and when? Placement • Ensuring: right person – right job – right place – right time – right price Retention – Keeping Our Top Performers And Their Knowledge • Understanding the impact of attrition on Knowledge Management - What do we mean by knowledge management - Putting in place methodologies to ensure we retain what we have learned • Identifying attrition rates - Segmenting our population - Targeting those at risk - Undertaking planned programmes • Long-term retention strategies • Starts with induction - Starts before they do - Makes them welcome - Creates a sense of belonging - Sets them up to succeed • Development - What different types of development can we use? - Cross company secondments - Using career development as a driver of retention - Coaching and mentoring • Employee engagement • Compensation and benefits - Monetary incentives and the creation of inflationary spirals - Golden handcuffs and their results • Great leadership - What makes a great manager and leader? - The impact of great management and leadership Proving Our Success • What measurements can you have to report on our success? • Using those measurements to constantly improve • Measure what matters not what is easy to measure Wrap Up • Action planning • Exam and assessment
Tel: +971 4 335 2437
www.iirme.com/talent
Fax: +971 4 335 2438
Email: register@iirme.com
ILM Endorsed Recruitment, Selection And Retention Programme 13 – 16 April 2014 • The Address Hotel, Dubai Marina, Dubai, UAE 2 – 5 November 2014 • The Address Hotel, Dubai Marina, Dubai, UAE WAYS TO REGISTER IIR Holdings Ltd. P.O Box 9428 Dubai, UAE
+971 4 335 2437 +971 4 335 2438 register@iirme.com
www.iirme.com/talent
GROUP DISCOUNTS AVAILABLE CALL – +971 4 335 2483 E-MAIL – info@informa-africa.com Event
Course Fee Before 26 January 2014
Course Fee Before 16 February 2014
Final Fee
ILM Endorsed Recruitment, Selection And Retention Programme 13 – 16 April 2014 (BC5361)
US$ 3,995
US$ 4,495
US$ 4,795
Event
Course Fee Before 17 August 2014
Course Fee Before 7 September 2014
Final Fee
ILM Endorsed Recruitment, Selection And Retention Programme 2 – 5 November 2014 (BC5362)
US$ 3,995
US$ 4,495
US$ 4,795
WEB BC5361/BC5362
WOULD YOU LIKE TO RUN THIS COURSE IN-HOUSE?
Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance. All prices quoted exclude VAT which will be added to the delegate fee on your invoice.
DELEGATE DETAILS
All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full.
Payments Name: .............................................................................................................................................................................................................. Job Title: ......................................................................................................... Email: ..................................................................................... Tel: ..................................................... Fax: .................................................... Mobile: ..................................................................................
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A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. You can pay by company cheques or bankers draft in Dirhams or US$. Please note that all US$ cheques and drafts should be drawn on a New York bank and an extra amount of US$ 6 per payment should be added to cover bank clearing charges. In any event payment must be received not later than 48 hours before the Event. Entry to the Event may be refused if payment in full is not received. Credit card payment If you would like to pay by credit card, please tick here and a member of our team will contact you to take the details
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If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time.
Avoid Visa Delays - Book Now Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process. All registrations are subject to acceptance by IIR which will be confirmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.
Event Venue: The Address Hotel, Dubai Marina, Dubai, UAE Tel: +971 4 436 7777
Department: ........................................................... Mobile: .......................................... Email: .......................................................................
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Tel: +971 4 335 2437
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Fax: +971 4 335 2438
Accommodation Details We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com
www.iirme.com/talent
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