I L S
B I T E - S I Z E
S E R I E S
for
MANAGERS & SUPERVISORS
TM
About ILS Driven by the passion to deliver desirable and sustainable change in human behavior, ILS has been helping hundreds of corporate entities, big and small, since 1999. Essentially, we deem our performance improvement consulting to be successful only when we see visible signs of your teams recording optimal levels of performance with confidence and ease. ILS has been playing an active role in igniting the desired behavioral changes in people, helping our clients to attain the desired performance levels in their teams. We have built a consistent track record in developing and delivering people development programs in the areas of Individual Performance, Leadership Effectiveness and Team Synergy. We also provide Executive Coaching to help senior executives to be even better team leaders. Š 2014 Integrated Learning Systems Pte Ltd
CONTENT
Roles and Accountability --- 1 Goals and Standards Setting --- 3 Coaching Others --- 5 Providing Feedback --- 7 Creative Problem Solving --- 9 Decision Making --- 11 Defining Strategy --- 13 Managing Time and Priorities --- 15 Communicating with Impact --- 17 Delegation and Empowerment --- 19 Motivating Self and Others --- 21 Managing Conflicts --- 23 Managing Tasks and Projects --- 25 Building Team --- 27 Leading Change --- 29 Leading Meetings --- 31 Emotional Intelligence --- 33 Multi-generational Intelligence --- 35 Interviewing Skills --- 37 Negotiation Skills --- 39 Presentation Skills --- 41 Influential Leader --- 43
INTRODUCTION INTRODUCTION
— Less is More — Less is More
— Develop your people management competency — Develop your people management competency through bite-size learning through bite-size learning Learning Efficiency Learning Efficiency Time is of the essence. On one hand, every organization Timetheis need of theto essence. hand, every organization recognizes develop On theirone employees for better recognizes the need to develop their employees for better performance and productivity. However, organizations are performance and productivity. However, organizations constantly running against time in order to stay relevant and are constantly running against time inenvironment. order to stayThere relevant competitive in today’s fast-paced business is and competitive in today’s fast-paced business environment. often limited flexibility for employees to take valuable time awayThere is often limited for employees to valuable time away from their duties flexibility and responsibilities fortake development. from their duties and responsibilities for and development. Essentially, training should aid in boosting productivity not Essentially, training should aid in boosting productivity and not hinder it. hinder it. With time and training effectiveness in mind, we would like to Withbite-size time and traininginterventions effectivenesstoinyou. mind, weare would learning They our like to offer these interventions to you. They offer these bite-size learning solutions to help your organization achieve the desired are our solutions to help organization the desired improvement in your humanyour performance, whileachieve maintaining improvement in your human performance, while maintaining the finer balance between optimizing the learning effectiveness the finer balance between optimizing the learning effectiveness of your employees and maximizing their productivity at work. of your employees and maximizing their productivity at work. Learn more by Learning Less Learn more by Learning Less Bite-size learning in 0.5 days – We have designed these Bite-size learningstructure in 0.5 days – We have designed programs with concise to bring a tightly focused these programs with concise and structure to costly bring down a tightly approach to skills development minimize timefocused approach skillsprogram development minimize down time away from work. toEach targetsand specific subjectcostly matters awaythe from work. needs Each program targets specific subject that address business and challenges, which we knowmatters that address the organization. business needsStructured and challenges, which we know are significant to your into digestible are significant to your organization. Structured into by digestible and manageable chunks, knowledge retention is enhanced manageableoverload. chunks, knowledge retention is enhanced by reducingandinformation The learning is reinforced informationuseoverload. The interactive learning is and reinforced throughreducing our innovative of highly through our innovative of highly interactive participative instructional methodsusewithout the bordom of and participative lecture style delivery. instructional methods without the bordom of lecture style delivery.
People Management Fundamentals People are organization’s greatest asset. Organizations excel because their people are first led by leaders and managers with clear visions and who have the ability to bring out the best in each person. Good leadership and management is quintessential to building a sustainable culture of excellence and performance-focused leadership that can drive the organization forward towards greater success. In this series, we focus on the essential people management skills and competencies that every team leader, manager and supervisor will require in their repertoire in order to become a successful people manager at all levels in the organization. Our Approach and Methodology We believe in sustainability and continuous improvement. Besides taking a diagnostic approach towards prescribing effective training solutions based on your business needs and priorities, our programs are also experiential and interactive with focused, ready-to-use, and easy-to-apply solutions to facilitate the transfer of learning into the workplace. Special toolkits and instruments which serve as ready-to-use takeaways are designed to help participants beyond the training hours. This aids participants in the retention and application of their newly acquired knowledge and skills, as well as the internalization for development into new habits.
Contact Us Today! For an obligation-free information kit and witness for yourself why we are the benchmark in human performance development in Asia. Integrated Learning Systems Pte Ltd T +65 6248 3288 E team@ilsperformance.com www.ilsperformance.com
Roles and Accountability What got you here will not get you there
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about the program Roles and Accountability
What makes a good leader and what does it take to be a visionary one? From being a high-potential performer to becoming a leader in the organization, this transition is often one of the biggest challenges that every aspiring individual would have to face in their career. While one may excel as an individual contributor, leaders are evaluated based on their ability to leverage on the strengths of their team members and to deliver results that meet the strategic objectives of the organization. This program provides newly appointed leaders and potential managers with the fundamentals of effective leadership, the roles, responsibilities and attributes of a successful leader, as well as the know-how to adjust their leadership style and behaviors effectively.
key topics • Leadership challenges and potential pitfalls • Core competencies and attributes of a successful manager • Roles and responsibilities of a manager • Understand personal leadership styles • Set goals and objectives
toolkit >> Effective manager checklist >> Leadership styles self-assessment
Goals and Standards Setting
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about the program Goals and Standards Setting
The ability to set goals is an important skill for a leader who is trying to influence the behavior of employees. It can help motivate employees if the objectives set are desirable and achievable. The program focuses on the personal skills of the leader to convert an administrative task into a motivational tool. Motivation is important because it is the psychological catalyst that employees require to reach the objective. Without setting goals and the necessary motivation for goal attainment, businesses are without purpose or direction.
key topics • Understand the performance management cycle • S.M.A.R.T. approach to develop performance and behavioral goals that are aligned to business objectives • Effective communication to link objectives to motivation drivers • Strategies to evaluate and obtain feedback on the progress of achieving the objectives
toolkit >> S.M.A.R.T. approach to goal setting >> R.A.S.C.I. matrix to determine roles, responsibilities and tasks
Coaching Others
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about the program Coaching Others
A successful leader is one who can deal with both challenges and opportunities. While leveraging on the strengths and talents of their people to achieve organizational objectives, visionary leaders and managers are also engaged in a constant process of performance coaching to turn challenges into opportunities, to stretch the potential of individuals and to expand the limits of their competencies. For coaching and mentoring to realize its full potential, it requires a well-defined formal process, a support structure and valid tools to ensure its reliability, sustainability and broad-based successful impact. This bite-size program will provide you with the tools and techniques to support you in cultivating the mindset of a successful coach and mentor.
key topics • Performance coaching to achieve results • Roles and responsibilities of a coach • Strategies to structure effective coaching sessions • Critical coaching skills and techniques
toolkit >> G.R.O.W. model coaching planner
Providing Feedback Encourage good behaviors, work on areas of improvement
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about the program Providing Feedback
One of the key competencies of managers is in providing performance feedback, which helps managers and supervisors support a high-performance culture. The purposes of performance feedback and coaching are to help managers improve the productivity of their employees, to reinforce successful performance and to channel employees' energies toward improved performance. Effective application of performance feedback will result in better achievement of the organization’s goals, as well as the professional growth for both managers and employees.
key topics • Importance of feedback for leaders to manage and achieve results • Understand feedback as an ongoing collaborative process that involves joint participation • Give constructive and positive feedback using the B.O.O.S.T. model • Anticipate and respond effectively to common reactions to feedback, including typical objections
toolkit >> Feedback process flowchart >> 2 minutes feedback response challenge
Creative Problem Solving
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about the program Creative Problem Solving
Today’s competitive business world requires innovative solutions to address many of our daily problems. Often, solving these problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible solution, and then implementing it. On the other hand, complex business problems and challenges are also great opportunities for leaders to develop their team members’ skills in problem solving and to leverage on their creativity and logical thinking skills to generate high quality “out-of-the-box” solutions.
key topics • Strategies on creativity and innovation • Understand problems from multiple perspectives • Think out-of-the-box • Synthesize ideas and lead group discussions to generatie solutions to the problems • Support and encourage others to create an environment that is conducive for creativity and innovation
toolkit >> Problem solving process framework >> Creative thinking assessment
Decision Making
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about the program Decision Making
As a leader, making responsible and strategically sound business decisions is an important function of your role in the organization. Good decisions are more than just judgement that is based on knowledge, facts and experience. Rather, leaders have to be highly critical in order to evaluate and select appropriate solutions, anticipate the effects of implemented solutions on the organization, plan for contingencies which takes into account other uncontrollable factors, and apply analytical techniques when comparing alternative solutions.
key topics • Impact of critical thinking on decision making • Strategies to develop your critical thinking and analytical abilities • Identify personal strengths and weaknesses in decision making process • Common tools to generate and evaluate alternative solutions and contingency plans
toolkit >> Decision making process checklist >> Personal decision making style evaluation
Every battle is won before it is fought - Sun Tzu
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about the program In today's fast-changing business environment, both managers and individual contributors alike need a broad perspective, vision, and awareness of the trends and developments shaping their world. Many managers are so focused on delivering today's business results and preoccupied with day-to-day tactics that they fail to prepare for long-term success within their areas. To advance in a management role within the organization, one of the most valuable steps to learn is how to move from being a ‘doer’ to being a ‘strategic problem solver’.
key topics • Importance of strategy to organizations and the role of strategy in making effective business decisions • Understand the logical framework for strategic thinking • Gain clarity on strategic thinking and planning and its benefits and application • Apply a disciplined system approach to strategic planning
toolkit >> Strategic thinking framework
Managing Time and Priorities
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about the program Managing Time and Priorities
Time is of the essence. It is precious and expensive; hence, we must know how to use it well to be efficient and effective. Besides managing your own time and priorities, a leader has to be able to optimize the synergies within a group and coordinate the team’s efforts towards achieving organizational goals in a timely manner. This program is designed to help you maximize your time, as well as to take control of your personal and working life so as to become a more effective person. You will also be guided on the development of personal plans that reinforce time-coping skills, habit and work style.
key topics • Strategies to effective time management • Identify urgent and important matters for more efficient prioritization of tasks • Improve productivity and performance • Set goals for better organization of tasks and time
toolkit >> Urgent/ important matrix >> Effective time management guidelines
Communicating with Impact
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about the program Communicating with Impact
Communication is the heart of every organization. In today’s highly evolved and globalized world, communication is quintessential in making things happen and a pre-requisite that enables leaders to win support and influence people to give their best to meet the team’s objectives. This program will equip participants with the necessary techniques to enable positive interactions, enhance personal effectiveness and support them in their journey towards the mastery of communication strategies for positive influence.
key topics • Understand and optimize behavioral styles to influence others • Influence through behavioral adaptability • Amplify personal influence via impactful communication • Apply appropriate interaction techniques that enable positive influence
toolkit >> Behavioral styles and people-reading guide
Delegation and Empowerment
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about the program Delegation and Empowerment
In the repertoire of leadership competencies and skill sets, delegation is one of the hardest skills for a manager to master. Besides reducing your workload, effective delegation also empowers employees by providing them with the opportunities to develop their skills, preparing and enabling them to handle greater responsibilities in the future. Done well, delegation and empowerment can free management time to allow the pursuit of priority goals and increase team productivity.
key topics • Linkage between authority, responsibility and accountability in delegation and empowerment • Define responsibilities and picking the right person • Golden rules on effective delegation • Common obstacles encountered by managers, personnel and organization
toolkit >> 8-step process to effective delegation
Motivating Self and Others
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about the program Motivating Self and Others
Motivation is a quintessential factor that drives individuals to put their best foot forward, both at work and in life. It is one thing for us to make the conscious effort to keep ourselves motivated; it is another to be responsible for the motivation of others. In order to achieve continuous growth and improvement in organizational performance, a leader has to ensure that their team’s motivation is sustained at an optimum level. This program provides you with the strategies and tools to become a great motivator who can inspire your team towards greater performance.
key topics • Relationship between motivation, job satisfaction and organizational performance • Identify factors that boost and challenge your team’s motivation level • Strategies to drive and sustain performance through •
appropriate motivation and recognition of efforts and achievements Nurture a culture and climate that sustains team motivation
toolkit >> Staff development and motivation checklist >> Effective use of rewards and recognition summary
Managing
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about the program While conflicts are inevitable in organizations, teams frequently immersed in conflict situations tend to have lower morale levels, lower productivity, high turnover and more employee burn-out. Thus, it is essential that conflicts are managed effectively to prevent unnecessary unhappiness and drop in productivity. There are two major myths about conflict: that it always involves anger and that it’s always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly.
key topics • Causes and impact of conflict on team performance • Explore conflict management strategies and its application in different situations • Effective interaction skills to manage conflicts • Develop confidence in ability to manage conflicts to enhance productivity and performance
toolkit >> Conflict resolution model >> Conflict management styles assessment
Managing Tasks and Projects
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about the program Managing Tasks and Projects
Projects are the engines of change within most organizations; and in one way or another, all business lines have incorporated Project Management as an integral part of their operational practices. Excellence in project management can essentially propel businesses to accelerate in accomplishing the pre-defined project objectives with the limited resources available. This program supports participants in becoming effective project managers who can make profitable decisions as well as operationalize strategies to bring their projects to completion.
key topics • Understand the project lifecycle and fundamental project management skills, concepts and techniques • Appreciate the importance of effective risk management • Learn and apply effective interaction skills to manage conflicts • Importance of establishing, monitoring and controlling quality performance criteria on the project
toolkit >> Project management checklist >> Project lifecycle guidelines
Building Team
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about the program Building Team
Team cohesiveness is the quintessential for any organizations that want to be effective and productive. Hence, building effective team has become the hallmark of a successful leader. In order to optimize the performance of the team and to leverage on the strengths and competencies of their people, a leader has to commit to building and developing a cohesive team. On top of good planning, encouraging work assessment, and providing constructive feedback to team members, leaders also need to constantly motivate and gear their subordinates towards better performance so as to achieve the organization’s objectives.
key topics • Roles and responsibilities of a leader in team development • Apply different management styles, leadership behaviors and principles appropriately • Essentials to facilitate effective team communication • Team development strategies to build a cohesive and trusting team culture
toolkit >> Team cohesiveness assessment
Leading Change
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about the program Leading Change
Change is the only constant. In the context of today’s highly competitive and volatile business environment, an organization’s capacity to change and manage change becomes a critical differentiating factor that ensures its continued development and success. Beyond managing change, it is essential that change agents carefully plan, facilitate and lead change so as to minimize resistance and disruption, as well as to enhance performance sustainably. This program helps participants to support their colleagues in cultivating mindsets that embrace change. They will develop effective leadership skills and strategies to lead and manage change. This will help to improve organizations’ agility towards change and empower them to move faster, smarter and more efficiently.
key topics • Understand change in the context of today’s business environment • Recognize the common reactions to change and the different phases of a change cycle • Effective communication to inspire change and build consensus • Strategies and techniques to facilitate and guide teams through the change process • Implement and build on the change to achieve long-term objectives
toolkit >> Change curve model >> Effective change management framework
Leading Meetings How to make meetings work?
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about the program Leading Meetings
As the partnership approach to working becomes more widely accepted in the business world, meetings and business discussions have become quintessential in organizations’ decision making process. However, for many, these interactions can be meaningless and lead to conflict and are often equated to wastage of time and resources. Successful and effective meetings increase productivity and build relationships. Every member of a meeting needs to have a fundamental understanding of the factors that lead to meeting effectiveness. This program focuses on the dynamics of group interactions, as well as the tactical duties of conducting a meeting.
key topics • Critical factors that contribute to effective meetings • Strategies to plan, prepare and execute productive meetings • Facilitation tips and techniques to execute effective meetings
toolkit >> Effective meeting planner toolkit >> 8-step guide to productive meeting facilitation
Emotional Intelligence
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about the program Emotional Intelligence
In this day and age, we often underestimate the value of knowing our emotions and only focus on expanding our intellectual capabilities. Overlooking the fundamentals of relationship management at our workplace, we tend to forget that effective leadership is founded on emotional intelligence and leading through emotions is essential in creating dramatic impact on business results. Leaders with high emotional intelligence can manage their personal impulses, communicate effectively with others, manage change well, solve problems, and use humor to build rapport in tense situations. This program will help participants understand the domains of Emotional Intelligence and apply it to communicate effectively at the workplace.
key topics • Role of emotional intelligence in leadership • Influences of an emotionally intelligent leader at the workplace • Develop 360 relationships • Recognize your triggers and effective tools for better selfmanagement • Apply emotional intelligence to communicate effectively • Grow your emotional deposits account o
toolkit >> Emotional intelligence assessment >> Emotional intelligence concept summary
Multi-generational Intelligence Gen X, Gen Y & Baby boomers Appreciating their uniqueness
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about the program Multi-generational Intelligence Baby Boomers, Gen X and Gen Y – A multi-generational workforce is a rising phenomenon in many organizations and teams today. With different life experiences and being at different stages in life, each generation have a unique and distinctive character, perception and attitude towards life and work. Hence, multi-generational intelligence is a significant dimension of what is needed for success in the workplace today. The challenge for leaders today is to get everyone to look beyond the differences of each generation, to focus on their needs and to leverage on the strengths and potential of each generation for optimum team performance.
key topics • Understand and appreciate different generations for their uniqueness • Identify the strengths, potential, weaknesses and areas of improvement for each generation • Facilitate and enhance communication between different generations • Develop a collaborative team culture to enhance the performance of a multi-generational team
toolkit >> Multi-generational workforce reading guide
Interviewing Skills Identifying the best fit for the job
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about the program Interviewing Skills
The selection of an employee is a major investment for both the organization and the candidate. This makes the interview process an integral part in finding the right fit for the job. In most organizations, interview is a powerful factor in the employee selection process. Understanding and applying a selection process leads to the successful hiring of a suitable employee who will be a critical contributor to the mission and goals of every organization. Through this program, you will gain mastery over the artistry of interviewing and hiring successfully for high performing and competitive organizations.
key topics • Essentials of interviewing and the vital elements that make successful hiring of accomplished individuals • Apply appropriate questioning skills during interviews • Use appropriate observation and listening skills • Strategies to analyze and evaluate candidates based on the information gathered
toolkit >> Interview process checklist >> Effective interviewing questions guide
Negotiation Skills
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about the program Negotiation Skills
It is almost impossible for anyone of us to get through a single day without negotiating. Formally or informally, on a personal or professional level, negotiation is a fundamental set of skills that all of us use at different points of our lives. Most, however, find negotiations to be frustrating, confusing, emotionally charged encounters. The ability to negotiate is an invaluable set of skills that all leaders need to build high performing and collaborative teams that can achieve important goals with the optimal results.
key topics • Principles of successful negotiation • Strategies to prepare and plan negotiations in ways that would ensure maximum return for both parties • Exhibit appropriate behaviors to improve negotiation effectiveness • Apply techniques to develop and maintain power balance and equity
toolkit >> Effective negotiation guidelines >> Pre-negotiation preparation and planning checklist
Presentation Skills
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about the program Presentation Skills
Management is the art of getting things done and presentations are fast and potentially effective method to get things done through other people. Often, HOW you say it matters more than WHAT you say. The need to present ideas and messages with impact, conviction and control cannot be overemphasized. Excellent presentation can elevate a leader’s profile and advance his growth in the company. Participants will learn the principles and skills needed to prepare and deliver presentations in an effective and convincing manner.
key topics • Characteristics of a professional and effective presentation • Plan, prepare, design and deliver persuasive presentations • Create powerful buy-in for a concept, service or product • Techniques to manage presentations and build rapport
toolkit >> Effective presentation guidelines
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about the program As organizations evolve rapidly to stay ahead in today’s globalized and highly competitive business environment, the role of leaders too have changed. Gone are the days where directive, coercive and authoritative styles were accepted as effective management approaches. Instead, successful leaders of today require new age competencies to influence people and effectively make things happen. Influential leadership creates following of individuals who want to follow and inspires teams to bring out the best in them to meet organizational goals.
key topics • Essential attributes of successful leaders • Improve awareness of self-management • Interaction and communication techniques to positively influence others • Strategies to influence and enhance team culture
toolkit >> Influencing styles assessment
Integrated Learning Systems Pte Ltd T +65 6248 3288 E team@ilsperformance.com www.ilsperformance.com
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