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According to the latest report by IMARC Group, titled " Cloud-basedContactCenterMarket:GlobalIndustryTrends,Share,Size,Growth,Opportunityand Forecast2022-2027
," the global cloud-based contact center market reached a value of US$ 17.7 Billion in 2021.
A cloud-based contact center refers to the central point in an enterprise that allows an outbound and inbound communication channel with customers. It is a comprehensive suite of applications, tools and cloud-hosted services that are generally installed in large businesses for effectively handling customer care services. It involves the utilization of several methods of communication, including email, voice and social media, in order to connect with customers while maintaining a consistent record.
As a result, it offers enterprises a modern alternative to on-premises contact centers and easy and quick access to multiple services and tools required to communicate in today’s web-based world.
Request for a PDF sample of this report: https://www.imarcgroup.com/cloud-based-contact-center-market/requestsample
The global market is primarily driven by the rising need for efficient communication systems across multiple sectors. This is supported by rapid digitization across the globe that has encouraged multiple businesses to heavily invest in the deployment of cloud-based contact centers. Furthermore, the sudden outbreak of coronavirus disease (COVID-19) and the increasing adoption of remote working practices have accelerated the utilization of cloud solution across several countries. Since the cloud-based contact center is a reliable and convenient solution for enterprises to continue their business during the onset of the pandemic, this is providing a boost to the market growth.
Additionally, continual technological advancements and the integration of artificial intelligence (AI) and machine learning (ML) with the cloud-based contact center are acting as major growth-inducing factors. The market is further driven by the rising adoption of the service platform across banking and financial institutions for providing sophisticated and smooth customer interaction. Other factors, including rapid digitization, continuous improvements in the information technology (IT) infrastructure and extensive research and development (R&D) activities conducted by key players, are also positively influencing the market.
Looking forward, IMARC Group expects the market to reach US$ 63.8 Billion, exhibiting at a CAGR of 23.10%during2022-2027. View Report TOC, Figures and Tables: https://www.imarcgroup.com/cloud-based-contact-center-market
Key Market Segmentation
The research report includes the following segments:
Breakup by Vehicle Type:
• Solution
• Automatic Call Distribution
• Agent Performance Optimization
• Dialers
• Interactive Voice Response
• Computer Telephony Integration
• Analytics and Reporting
• Service
• Professional Services
• Managed Services
Breakup by Deployment Mode:
• Public Cloud
• Private Cloud
• Hybrid Cloud
Breakup by Organization Size:
• Small and Medium-sized Enterprises
• Large Enterprises
Breakup by End Use Industry:
• BFSI
• IT and Telecom
• Media and Entertainment
• Retail
• Logistics and Transport
• Healthcare
• Others
Breakup by Region:
• North America
• Asia Pacific
• Europe
• Latin America
• Middle East and Africa
Competitive Landscape with Key Players:
• 3CLogic
• 8x8 Inc
• Avaya Inc
• Cisco Systems Inc
• Content Guru Limited
• Five9 Inc
• Genesys
• NICE Ltd
• RingCentral Inc
• Talkdesk
• Twilio Inc
• Vocalcom
• Vonage
1. Whatwasthesizeoftheglobalcloud-basedcontactcentermarketin2021?
2. Whatistheexpectedgrowthrateoftheglobalcloud-basedcontactcentermarketduring20222027?
3. Whatarethekeyfactorsdrivingtheglobalcloud-basedcontactcentermarket?
4. WhathasbeentheimpactofCOVID-19ontheglobalcloud-basedcontactcentermarket?
5. Whatisthebreakupoftheglobalcloud-basedcontactcentermarketbasedonthecomponent?
6. Whatisthebreakupoftheglobalcloud-basedcontactcentermarketbasedonthedeployment mode?
7. Whatisthebreakupoftheglobalcloud-basedcontactcentermarketbasedontheorganization size?
8. Whatisthebreakupoftheglobalcloud-basedcontactcentermarketbasedontheenduse industry?
9. Whatarethekeyregionsintheglobalcloud-basedcontactcentermarket?
10. Whoarethekeyplayers/companiesintheglobalcloud-basedcontactcentermarket?
Clickheretovisitthecompletetableofcontentwithlistoffiguresandtables: https://www.imarcgroup.com/cloud-based-contact-center-market/toc
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