Fabiana Coelho
Outline Tim Hortons Story Location First Impression Store Structure and Shifts Problems and Solutions
Conclusion
Tim Hortons Story 1964 - Tim Horton, a National Hockey League legend, opens the first store in Hamilton. Coffee and donuts cost 10¢ each. 2014 - Tim Hortons celebrates its 50th anniversary.
Tim Hortons is the Canada's largest quick service restaurant chain; as of September 30, 2016, it had a total of 4,492 restaurants in nine countries.
Location  Open 24 hours
Address: 1299, Robson Street.
First Impression
Organized, quiet and clean
Good location but small store
Good and fast service
Not crowded
Lot of options and varieties
Everything properly placed
Background music: relaxing and
not loud
Shifts Morning: 7am to 3pm 7 employees (1 manager and 6 staff) Afternoon: 3pm to 11pm
4 employees (1 manager and 3 staff) Night: 11pm to 7 am
3 employees (1 manager and 2 staff)
Store Structure Manager
Staff
Staff
Staff
Staff
Staff
Staff
Morning Shift
Baking Taking food orders and serving Serving and cleaning
Manager
Staff
Staff
Staff
Afternoon Shift
Manager
Staff
Staff
Night Shift
Taking food orders, serving and cleaning
Problems
Solutions
Communication between co-workers
Patience
Size of the store and number of seats
Expand the place or utilize the space as best as possible
Uniform
Uniform policy for employees
Conclusion All employees work together and they are always splitting the roles;
Seems to be a friendly work environment; The manager is helpful and cooperative; The place is small but it has a fast service and a high client turnover.