Imnz training guide 2018 v11 highres singles by IMNZ

WE GROW COMPANIES AND LEADERS OF THE FUTURE. Professional Development with The Institute Of Management New Zealand TRAINING DIRECTORY 2018

PAGE HEADING

CONTENTS IMNZ OVERVIEW About IMNZ

Our Offering

Learning Pathway

Our Facilitators

Why IMNZ

Values 9 PROGRAMMES ACCELERATE Leadership Programme

Leadership Essentials – Elevate Series

Coaching for Managers Programme

Coaching Practitioner Programme

QUALIFICATION Certificate in First Line Management Level 4

SHORT COURSES ACCOUNTING AND FINANCE Finance for Non-Financial Managers

COMMUNICATIONS Presentation Skills

Think on Your Feet®

LEADERSHIP AND MANAGEMENT Agile Leadership

Cultural Leadership

Design Thinking

Effective Time Management

Four Quadrant Leadership®

Leadership Responses to Workplace Incivility

Managing Conflict

Managing Pressure

Problem Solving and Decision Making

Team Leader – Building Effective Teams

Team Leader – Essentials

PROJECT MANAGEMENT Project Management Fundamentals

TRAINING AND ASSESSMENT Needs Analysis and Programme Design

Train the Trainer

Workplace Assessment

MEMBERSHIP

TERMS AND CONDITIONS

IMNZ Overview

ABOUT IMNZ For over 70 years The Institute of Management New Zealand (previously NZIM) has been at the forefront of developing a professional community of managers and leaders in New Zealand. Together with Massey Business School, we offer an unprecedented learning pathway to support lifelong learners. We craft courses, qualifications, events and professional recognition for tomorrowâ&#x20AC;&#x2122;s leaders, enabling them to reach their full potential. We deliver flexible, current qualifications in leadership and management that are practical and professional. Our programmes suit individuals at any stage of their management or leadership career. Our short courses are topical, relevant and workplace focussed. We provide expert solutions to companies who believe that developing their people is the best way to ensure long-term, sustainable, commercial success. We recognise achievers through awards and professional accreditation, and provide them with opportunities to engage with like-minded leaders. We have provided this directory to showcase the breadth and depth of our offering. Our team is happy to help you plan a learning pathway to help you and your organisation reach your goals. Call us today to find out more: 0800 800 694 The IMNZ Team

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

IMNZ Overview

OUR OFFERING The Institute of Management New Zealand, together with Massey University, offers New Zealand’s most comprehensive suite of courses in leadership and management development. Over 99% of our participants work full time so we design our courses with a strong practical application to let you hit the ground running. Each course is designed to improve performance: delivering success for you, your people and your organisation. PROGRAMMES Suited to every career stage, our programmes give you the critical management and leadership skills to reach your potential quickly and easily. Our programmes are designed for lifelong learners who want to transform themselves, their careers and their businesses. QUALIFICATIONS Choose from a range of practical qualifications designed to help you fast-track your career while gaining official accreditation of your skills and knowledge. SHORT COURSES No matter what your career stage, our short courses build your leadership capabilities, help you successfully navigate the workplace and guide your career progress without a substantial time commitment. MEMBERSHIP Membership with us can unlock doors. If you are serious about achieving more, raising your confidence and improving your career prospects, or are looking to build your business from the inside out, take a look at our membership options. EVENTS We partner with business leaders to bring you real business stories. Our events are a great opportunity to connect, learn, emerge and forge powerful new connections. Hear from thought leaders, innovators and entrepreneurs. Embrace new ways of thinking. TRAINING & DEVELOPMENT Recognised as the centre of leadership and management development in New Zealand, we understand your business challenges and have helped thousands of organisations engage, inspire and upskill their people to deliver better results. Our programmes are tried and tested and have been developed in partnership with New Zealand organisations to ensure local relevance and practical on-the-job application. We do not promote or believe in any ‘single-answer solutions to the challenges facing today’s highly complex and competitive commercial environments.

Our solutions, made uniquely for your business, are designed to engage people intellectually and emotionally, helping to shape underlying attitudes and encouraging them to think, feel and act differently. For practical advice and cost-effective business solutions, contact IMNZ now. PEOPLE ASSESSMENT Discover how our psychometric solutions can help you develop people, teams and cultures. Access a wide range of tools including Myers-Briggs, DiSC Profile, SHL and more. EXECUTIVE COACHING IMNZ is a coaching organisation aimed at providing systems and processes to increase individual productivity, communication and business results. We work one-on-one with executive team members to build awareness and performance and with teams to create cultures that support high performance. NZTE CAPABILITY DEVELOPMENT VOUCHERS IMNZ is registered to accept NZTE Capability Development Vouchers. SMEs may qualify for NZTE Capability Development vouchers to help pay for services including training workshops, courses and coaching that build the management capability of their owners and managers. To find out if you are eligible for funding contact us now. FACILITATORS We have a range of experienced facilitators who have a wealth of practical experience from successful careers in leadership, management and project management. Our facilitators are experts at generating ideas, producing outcomes and providing stimulating discussions. WANT TO KNOW MORE? Our development consultants have a broad range of senior management and organisational development backgrounds that span multiple business sectors. If there is anything you would like to discuss that is not listed, please contact us to discuss your needs in more detail.

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IMNZ Overview

WE WORK WITH LEADING BUSINESSES

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IMNZ Overview

Experienced Technical Managers

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Leadership Executive

Managers

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Senior Leadership

Emerging Managers

Team Member

LEARNING PATHWAY Accounting and Finance Finance for Non Financial Managers Communications Presentation Skills

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Think on Your Feet®

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Agile Leadership

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Cultural Leadership

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Leadership and Management

Short Courses

Design Thinking Effective Time Management

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Four Quadrant Leadership®

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Leadership Response to Workplace Incivility Managing Conflict

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Managing Pressure

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Problem Solving and Decision Making

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Team Leader – Building Effective Teams Team Leader – Essentials

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Project Management Project Management Fundamentals

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Training and Assessment Needs Analysis and Programme Design Train the Trainer

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Massey Executive Education

Programmes

Qual

Workplace Assessment Certificate in First Line Management Level 4

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ACCELERATE Leadership Programme Leadership Essentials – Elevate Series

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Manager Acceleration Programme (MAP) Advanced Management Programme (AMP)

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• •

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Master of Advanced Leadership Practice (MALP) In-Sight MBA MBA

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Coaching for Managers Programme Coaching Practitioner Programme

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Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

IMNZ Overview

OUR FACILITATORS We have an incredible team of over 35 expert facilitators with many years of leadership and industry experience under their belts. They travel all over the country delivering public programmes and working with individual organisations that have in-company arrangements with us. From a diverse range of backgrounds, the majority of our facilitators have previously been managers, business owners, CEOs, board members and leaders in their own right.

CHRISTINE WATTIE Learning and Leadership Facilitator Christine’s business experience is supported by qualifications in Coaching, Facilitation, Adult Education, Counselling, and Horticultural Science. Christine is a professional member of NZAC and an accredited Human Synergistics practitioner. Christine’s clients have ranged from senior business leaders through to emerging leaders, royalty, ambassadors, students, families and indigenous peoples in Malaysia, Chile, NZ and Australia.

LISA MANDIC Learning and Leadership Facilitator With an extensive management background, Lisa understands the varying needs of different types of managers – one size does not fit all. The skills and systems a middle manager requires are quite different to a senior, or owner manager, or director. Developing the management skills of technically expert managers (typically owner managers and middle managers) is one of Lisa’s specialist areas. Lisa’s business analysis and financial management experience means she understands the dollars, people and system sides of business success. Lisa appreciates the uniqueness of each business and enjoys tailoring solutions to achieve measurable results.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

YVONNE TREEN Executive Coach / Facilitator Yvonne has hands-on experience across a range of functions including HR, Quality, Procurement, Business Development and Operations Management, with her General Manager experience spanning over 15 years. Yvonne has in-depth experience in assisting teams and organisations going through high levels of change and in particular, has provided Organisational Development support to national and iwi-based kaupapa Māori organisations.

MURIEL ROAKE Leadership Facilitator Muriel assists companies and individuals to create conditions for high performance. Muriel has operated at Divisional and Group level in large blue chip corporates both within New Zealand and offshore. Her experience encompasses Organisational Development, Change Management, Leadership Development, Capability Building and Talent Pipelining. Some of her key projects include the design of an organisational change plan for a merger; designing company values through interactive staff and lead team workshops; design of team offsite events; career and leadership coaching; the design of an innovative global leadership program, as well as a series of innovative modules to embed a leadership mindset.

IMNZ Overview

RICHARD MILLAR Faciliatator

PETER SAMMONS Leadership Facilitator

Richard is a very experienced trainer and consultant. His areas of expertise include leadership development, frontline management development, team development, executive and personal development coaching, strategic/business planning and accounting for non-accountants training.

With more than 18 years’ organisational development and training experience Peter is a seasoned facilitator and experienced leader of programmes that create team alignment. Peter’s primary focus is helping teams and individuals develop the skills and attributes they need to achieve tangible organisational results.

Richard has worked in a wide variety of organisations from small to large organisations in New Zealand, Australia and Papua New Guinea. He is an accredited master trainer with the PNG National Training Council.

An advocate of lifelong learning, Peter has a degree in Business Psychology and has undertaken extensive human behavioural training. He has been a member of the NZ Institute of Management’s facilitation team since 1994 and is an NZQA qualified assessor.

RHYS WATSON Project Management Facilitator Rhys has an extensive history in project management and is passionate about delivering successful projects. He is the director of a training and consulting business providing leadership, guidance and support in a variety of sectors, including government, corporate and not for profit. He works with small businesses through to international organisations at all levels.

SUSAN HANDISIDES Facilitator Susan has over 20 years’ experience working with a variety of organisations. Her background spans training, coaching, management consultancy, accountancy, management, personal development training, group facilitation and experience with small businesses. She is a qualified practitioner of the Myers-Briggs Type Indicator® a world-renowned Jungian-based personality tool with exciting and revealing applications in business and personal life.

PHILIP DAY Director – The Mind Factory/ Facilitator Phil Day is an international presenter who specialises in communication skills, is a leader in his profession and an engaging facilitator. His workshops in Asia continue to be met with critical acclaim. There he is described as “a great communicator” and as “someone who can communicate across all levels”. Phil is recognised as a “trainer’s trainer” – the accolade of his peers. He is a master trainer for the Think On Your Feet®, Writing Dynamics™ and Skilled Presenter™ programs throughout Australia-Asia – in other words, he trains the trainers to the highest standards.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

IMNZ Overview

WHY CHOOSE IMNZ? The Institute of Management New Zealand is the peak body for managers and leaders. As a not-for-profit organisation, we believe the leaders we help create today will be reflected in the New Zealand they create tomorrow. In our 70-year history, we’ve built capabilities in over 42,000 professionals, inspired over 4,000 businesses and run over 7,000 courses.

PROUD HERITAGE

PRACTICAL LEARNING

Forefront of developing management and leadership capability for over 70 years

Our training model is built around practical, hands-on learning with instant application

REGISTERED TRAINING ORGANISATION

NZ RELEVANT IN A GLOBAL CONTEXT

Registered Training Organisation and NZQA approved Higher Education provider

Set the standard of best practice in leadership and management across New Zealand

COMPREHENSIVE OFFERING

CENTRALLY LOCATED

The most comprehensive suite of courses in leadership and management development in New Zealand

Centrally located training facilities in Auckland, Wellington, Invercargill, Dunedin and Christchurch FLEXIBLE OPTIONS

PROVEN RESULTS Trained over 42,000 professionals, run over 7,000 courses nationwide PROVEN CUSTOMISED APPROACH Learning programmes designed for New Zealand’s leading organisations

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

All our public courses can be delivered in-house exclusively for your team

IMNZ Overview

OUR VALUES

OPERATE WITH HONESTY AND INTEGRITY We aim always to be open, honest, bold, brave and accountable. Each of us acts as a role model for others to follow. We serve the greater good and are always professional.

FOSTER A COLLABORATIVE SPIRIT We demonstrate ways of working with customers, affiliates and other stakeholders that lead to better business outcomes for all. We volunteer knowledge, skills and networks. We focus on forming long-term relationships.

STRIVE FOR THE BEST QUALITY We value quality and aim to deliver (to each other and our stakeholders) communication, products, services and interactions that achieve the highest standards of excellence.

BEING BETTER NEVER STOPS We look at the future through our customersâ&#x20AC;&#x2122; eyes. We encourage new ideas and we encourage each other to drive change, to learn by doing and to keep developing through life-long learning.

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ACCELERATE LEADERSHIP PROGRAMME

Programmes

ACCELERATE LEADERSHIP PROGRAMME A NEW ERA OF TRANSFORMATIONAL LEADERSHIP.

6 Days

Intermediate to Advanced

SNAPSHOT • 6 x 1 day workshops over 3 months • Made up of six modules • I ncludes 3 x individual coaching sessions • Includes self-assessment • Transformational leadership journey • F or managers wanting to achieve the next level of success in leading individuals, teams and organisations to their highest level of performance.

$6,999+ GST

OVERVIEW Today’s rapidly changing business environment needs a new leadership approach. Move away from old-style thinking and enter a new era of transformational leadership. Whatever your work, whatever your industry, ACCELERATE will equip you with the tools, insights and the mind-set you need to be tomorrow’s leader today. ACCELERATE takes you on a voyage of personal discovery to transform your capabilities so that you can transform those around you. Six intensive days focussing on you, your leadership approach, vision and the impact you have on your team and business. Master your personal leadership style, leverage your strengths, focus your mind on success and create and lead impressive teams. Challenge the traditional views of leadership and bring about the paradigm shift needed to enable exceptional performance, behaviour and thinking in today’s complex business environment. OUTLINE The ACCELERATE Programme allows you to: • A chieve personal mastery through self-awareness and coaching • S hift your mind set to agile, adaptive and authentic leader • Easily lead diverse teams with more impact • Become more savvy in business matters • Spearhead organisational change and innovation • F ast track business performance through strategic thinking and innovation • Create powerful, life-long professional networks • Join the ranks of the leadership elite today.

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Programmes

ACCELERATE LEADERSHIP PROGRAMME CONTINUED WHY OUR PROGRAMME? • T ailored to your needs to guarantee a transformational experience with immediate application • T he learning approach is designed to fit around your busy lifestyle and workplace demands • D eveloped and run by highly regarded business professionals and educators. WHO FOR • New leaders who want to get it right • L eaders wanting to lead with more influence and impact • L eaders wanting to challenge the status quo and drive results • L eaders wanting to manage change and complexity with conviction

BREAKTHROUGH LEADERSHIP Using an experiential and practical approach to learn leadership essentials, create a leadership vision and start the journey to reaching your fullest potential. • Explore what successful leadership looks like • I dentify your leadership strengths and development areas • Describe your purpose and values • D evelop an awareness of areas to focus on that enhance leadership.

• L eaders wanting to validate thinking and networking with peers.

COMMUNICATION AND INFLUENCE Learn to adapt your behavioural style to communicate effectively and apply strategies to influence and motivate others.

EMPLOYER BENEFITS

• Discuss communication essentials

Your organisation will have strong leaders who create and lead high-impact teams and who produce results no matter the business climate.

• E xplore strategic communication skills for effective leadership

Leadership is the biggest contributor to long-term business success. Businesses that have strong leaders see measurable improvements in:

• A pply influencing strategies and tools to build trust and rapport.

• Staff retention • Adaptation and innovation • Purpose, performance and productivity. All of our training courses can be delivered in-house. In-house training can be customised to meet your needs, is cost- and time-effective and enhances organisational learning by ensuring everyone is on the same page. LEARNING OUTCOMES SELF-ASSESSMENT Gain insight into your personality, motives, talents, preferred culture and competency potential using world-class assessment tools. Understand your preferred style and where your strengths and areas of development lie.

COACHING Receive three one-to-one coaching sessions to ensure your learning pathway is aligned with the programme, provide invaluable insight and foster accountability for outcomes.

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• Describe communication styles for self and others

LEADING DYNAMIC TEAMS Master essential skills needed to manage diverse, challenging and dynamic teams. Develop a collaborative culture and implement strategies to build trust, manage conflict, gain commitment and optimise engagement. • What is the profile of your team? • Identify the stages of team development • Discuss diversity and unconscious bias • Explore monitoring performance • D iscuss building results and overcoming common challenges. OPTIMISING PERFORMANCE AND BUILDING RESILIENCE Analyse and optimise business performance. Learn to inspire, align and direct people towards a single goal. Apply coaching models and resilience strategies to enhance culture and drive results.

“ • Culture and engagement in relation to performance • What motivates people and how to increase motivation • Having those tricky, but crucial conversations • A practical, solutions focused, coaching model • Resilience strategies for self, team and the organisation.

Programmes

A forward-looking, practical leadership development programme – engaging and thought-provoking. BEVAN LORD PowerCo

DESIGN THINKING Acquire the skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems. Learn to build an anticipatory, agile and creative workplace. • Understand the design thinking innovation process and how it can be applied in an organisational context • Explore and experiment with a range of design tools and methods on different hands-on design challenges. • Take away a toolkit to apply design thinking back in the workplace. STRATEGIC FUTURE FOCUSED THINKING AND PLANNING Shape your organisation so that it better delivers value. Develop high-level business plans and implement strategic tools to achieve impressive personal performance and business outcomes. • Have an increased understanding of the purpose and intent of strategic planning vs operational management • Practise using a template for developing a high level strategic plan for your team • Use a tool to pressure test your strategy • Consider how to move effectively from strategy to activation.

IN-COMPANY OPTION In close partnership with Massey University, IMNZ works with leading organisations to deliver high-quality learning programmes customised to meet specific organisational needs. Contact us for in-company solutions.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

LEADERSHIP ESSENTIALS ELEVATE SERIES

Programmes

LEADERSHIP ESSENTIALS ELEVATE SERIES THE ESSENTIAL TOOLKIT FOR BUILDING A LEADERSHIP FOUNDATION.

4.5 Days

Beginner to Intermediate

SNAPSHOT • 3 x 1.5 day workshops over 16 weeks

$3,700+GST

OVERVIEW Zeroing in on the key areas that make great managers and leaders successful, the ELEVATE programme provides an essential toolkit for emerging and new leaders.

• M ade up of three themes: Leading Self, Leading Others and Leading Business Performance

The Elevate programme consists of three highly interactive 1.5 day modules: Leading Self, Leading Others and Leading Business Performance.

• F or new managers looking to build a leadership foundation

Each module is made up of three key topics and gives a detailed understanding on how to lead and drive business in today’s complex environments. You’ll come away with the practical tools to create strong connections, drive performance and lead teams and people with confidence and conviction. OUTLINE • L earn to play to your strengths and build your weaknesses • Easily lead diverse team with more impact • Drive productivity and growth in yourself and others • Build your resilience and manage difficult people • Master department goal setting and planning • Lead change and innovation. WHY OUR PROGRAMME eveloped and run by experienced and dynamic D facilitators you are given a toolkit that can be immediately applied in your place of work. WHO FOR • Emerging leaders about to start a new role • L eaders who have responsibility for a team but no formal training • T hose who need a refresher in the capabilities of management and leadership.

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Programmes

LEADERSHIP ESSENTIALS ELEVATE SERIES CONTINUED BUSINESS BENEFITS

LEADING OTHERS MODULE

Your business will benefit because you will become a confident leader who is more effective at motivating high performance in others. You will increase the speed (through increased clarity and less resistance) to achieving the desired future direction of the organisation.

Building and Leading Teams Learn strategies for building great teams and creating successful team dynamics. You will develop skills that enhance communication and trust and align team members around shared goals so they can effectively plan, communicate, execute and deliver.

LEARNING OUTCOMES

• U nderstand behaviours and roles at the core of successful teams

LEADING SELF MODULE

• Identify and apply the stages of team development

The Self-Aware Leader Most good managers have sound product knowledge or technical skills, the ability to manage relationships and the motivation to succeed. But exceptional managers are also self-aware.

• Building high-performing and motivated teams.

• Learn what makes a great a leader • Define your strengths and development areas • U nderstand how your emotions and actions impact others

• Understand core skills of effective influencers

• U se strategies to manage emotions and make a positive impact.

• G et to know a range of influencing styles and effectiveness

The Resilient Leader Get tips and techniques to self-manage anxiety and stress and create a resilience plan that will help you bounce back from setbacks and thrive in highpressure environments.

• Master storytelling as a powerful influencing approach.

• Access your personal influence approach

• C reate a resilience plan to bounce back from setback

Feedback for Results Effective feedback is a crucial part of improving individual and team performance. This module focuses on the one-on-one conversations held between managers and their direct reports. You’ll get to know your own feedback style and use models to plan and prepare positive developmental and personal feedback.

• Learn to thrive in high-pressure environments.

• Use tools to give effective feedback on hard topics

The Courageous Leader Having the confidence to manage tough conversations and conflict is an essential leadership skill. Your approach can make or break relationships and determine decisions and their outcomes.

• P rovide feedback and coaching that will improve quality and motivation

• Apply practical responses to conflict

Business Focus and Planning A business plan is a powerful tool for bringing objectives and goals into focus. This workshop takes you through business or departmental goal setting and introduces a few widely used planning tools. You’ll leave with a high level ‘plan on a page’ that you can build on for future success.

• Tools to overcome anxiety and stress

• Equip yourself to handle hard conversations • G et to grips with uncertainty and turn it into opportunity.

Influencing Others Every leader needs to be able to engage with people and get their buy-in and approval. Learn to recognise which influencing style is required in different situations and develop strategies to help you achieve the outcome you desire.

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• D iscuss strategies for seeking and receiving feedback. LEADING BUSINESS PERFORMANCE MODULE

“ • Grasp business and department goal setting • Develop a strategic approach for achieving results • Apply a range of planning tools that will lay the foundation for future success. Leading Change Periods of change can be challenging – and sound leadership is essential to help people make positive transitions. Explore your role in communicating and planning change, find out how people typically respond and why, and learn tactics to help manage their responses and resistance to it.

Programmes

I would recommend this course to anyone moving up quickly and without a background in leadership. COURSE PARTICIPANT

• Analyse responses to change • Use strategies to successfully navigate change • Understand your role in planning and communicating change • Get the skills to manage resistance to change and support others through change. Business Evolution Innovation and the continual evolution of processes and products are imperative for organisations that don’t want to get left behind. Learn the importance of continual evaluation and review. Come away with tools that will help you drive innovation in your organisation. • Explain the business imperative for innovation • Grasp the connection between creativity and innovation • Work through a case study of an innovative organisation • Learn tools to drive creativity and innovation within your organisation.

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COACHING FOR MANAGERS PROGRAMME

Programmes

COACHING FOR MANAGERS PROGRAMME A NEW 3-DAY PROGRAMME THE ESSENTIAL SKILLS TO COACH PEOPLE FOR IMPROVED PERFORMANCE.

3 Days

Intermediate to Advanced

SNAPSHOT • U se coaching skills as part of your management toolkit • L earn how to transform people, drive purpose and lift productivity • 2 -day workshop followed by workplace application • 1 -day follow-up workshop to ensure learning is embedded as core skill • R un by world-class coaches, psychologists and educators • Work with real case examples.

$2,999+ GST

OVERVIEW What if you could spend less time worrying about the day-to-day and more time bringing out the best in your people? This programme is designed to enable managers to use coaching skills as part of their management toolkit. Learn the tools and techniques to get the best out of people, enhance motivation and create a sense of purpose with the Coaching for Managers Programme. Delivered by world-class coaches and facilitators, Prof. Patricia Bossons and Denis Sartain, you’ll come away with practical, proven coaching techniques to transform people, drive purpose and lift productivity. OUTLINE • E nsure each team member is working at equally high standards • R ecognise individual strengths and weaknesses, to help shape team dynamics • G et to know individual work styles, to more easily gain consensus for common goals • H elp develop your team’s skills, knowledge and attitude necessary to deliver their responsibilities and goals successfully • T wo-day intensive and experiential workshop is followed by a structured period of application back in the workplace • A final, follow-up day includes reflective practice and coaching supervision to ensure that the outcomes from the programme become embedded as a core skill-set.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Programmes

COACHING FOR MANAGERS PROGRAMME CONTINUED WHY OUR PROGRAMME • D eveloped and run by world-class coaches, psychologists and educators, Prof. Patricia Bossons and Denis Sartain - authors of “Coaching Essentials” and “The Neuroscience of Leadership Coaching” • P roven transformational capability with 3,000 graduates worldwide and now for the first time in NZ • F ocus on the psychology and neuroscience behind coaching for managers: an exciting and powerful approach • A ll successful candidates will receive an external quality assurance statement.

• C oaching practice in reflective groups – understanding your natural style • U nderstanding individual differences – how to engage with different types of people, Myers Briggs Type Indicator. DAY TWO • The GROW model of coaching, demonstration and practice in trios • Coaching practice in reflective groups • Manager as coach – pitfalls and boundaries • How to introduce and sustain a coaching culture • Set-up for inter-module practice.

WHO FOR • A manager looking to drive purpose, productivity and profit • An executive looking to embed a coaching culture • Anyone in a position requiring leadership qualities.

Approximately six weeks’ inter-module practice, coaching and being coached by colleagues from the programme, reflective write-up of both experiences for formative feedback from tutors.

EMPLOYER BENEFITS

DAY THREE • Introduction to Coaching Supervision practice, and group supervision on inter-module coaching sessions

You will be able to coach in diverse situations and know how to create and embed a coaching culture.

• R eview of work-related coaching situations and opportunities

You will know when to use a coaching approach and when to use other management styles.

• D eveloping coaching expertise, tools and techniques going forwards.

Coaching is the mechanism for culture change. It is at the core of employee engagement and unlocking discretionary effort to drive performance. Workplaces with coaching cultures see measurable improvements in: • Staff retention • Reduced conflict

FURTHER DEVELOPMENT For those who wish to become Coaching Practitioners enrol in the Coaching Practitioners Programme which includes a further focus on the tools and techniques of coaching.

• Open communication • Job satisfaction • Overall level of happiness and productivity. LEARNING OUTCOMES DAY ONE • Introduction to coaching, what it is and what it isn’t • T he Manager as coach – when this is appropriate, and how to do it – Situational Leadership model and diagnostic – work with real case examples

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Programmes

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COACHING PRACTITIONER PROGRAMME

Programmes

COACHING PRACTITIONER PROGRAMME A NEW 3-DAY PROGRAMME BECOME A COACHING PRACTITIONER.

3 Days

Intermediate to Advanced

SNAPSHOT • 3 x 1 day intense, highly practical workshops • Learn to work as an effective coach • Work with real coaching clients • D elivered by world-class coaching specialists • I ncludes the psychology and neuroscience behind coaching, and why it works • R eceive an external quality assurance statement.

$3,999+ GST

OVERVIEW Learn to work as an effective coach, in either a formal or informal context with the NEW IMNZ Coaching Practitioner Programme. Developed by world-class coaches, psychologist and educators, Professor Patricia Bossons and Denis Sartain, this programme with help you achieve outstanding results for your clients and yourself. Learn how to coach and become confident using a range of different coaching tools and techniques that will drastically improve the thinking and performance of your clients. Consisting of three, one day workshops, the programme focuses on the Neuroscience behind coaching and why it works. Through practice and feedback, you will master the tools and techniques of coaching, develop your personal coaching style and explore the critical issues of contracting, boundaries and supervision for professional practice. Real-life coaching sessions with genuine coachees form part of the workshop practice, and a portfolio of evidence is collected over the programme. At the end of the programme, there is the opportunity to set up on-going coaching peer supervision groups, supported by a coaching supervisor, to ensure best practice and continuing professional development. OUTLINE • Learn what coaching is and isn’t • U nderstand how the brain works and how to enable behavioural change

PREREQUISITE To enrol in this programme you must have completed The Coaching for Managers Programme or can prove you have relevant coaching experience.

• Raise self-awareness and transcend limiting beliefs • Test different coaching techniques and styles • A pply a wide range of methodologies to diverse coaching situations • G et on-going feedback to build your confidence and ability Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Programmes

COACHING PRACTITIONER PROGRAMME CONTINUED • M aster insight-driven coaching conversations that drive results • Learn to build and sustain a coaching culture • Develop your reflective practice • D evelop a peer-coaching supervision network for on-going development

The programme comprises three, two-day workshops, with approximately 6 weeks between attendance during which time structured practice, application and reflection takes place. The overall elapsed time for the programme is approximately 6 months.

• Earn a quality assurance statement of coaching training.

DAY ONE • Group supervision on external coaching sessions

WHY OUR PROGRAMME

• Demonstration of coaching technique, practice in trios

• D eveloped & run by world-class coaches, psychologists and educators, Professor Patricia Bossons and Denis Sartain - authors of “Coaching Essentials” and “The Neuroscience of Leadership Coaching”

• Heron’s levels of intervention – theory input

• P roven transformational capability with 3,000 graduates worldwide and now for the first time in NZ • F ocus on the psychology and neuroscience behind coaching an exciting and powerful approach • M aster different coaching techniques and styles by working with real coaching clients • A ll successful candidates will receive an external quality assurance statement. WHO FOR • An aspiring coach looking for professional training • W anting to enhance consultancy or professional practice skills. EMPLOYER BENEFITS • D rastically improve the thinking and performance of your clients by leveraging coaching models that build on the understanding of how the brain works • R eceive an external quality assurance statement that distinguishes you as a coach working to the highest possible coaching standards • P rovides assurance for users/buyers of coaching/ mentoring services of your competence and ability • R aises your confidence and personal credibility and professionalism • D emonstrates you are continually developing and always improving your coaching/mentoring ability.

LEARNING OUTCOMES

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

• Demonstration of coaching technique, practice in trios • Set-up for inter-module practice. 6 weeks for practice, coaching and being coached, reflective write-up of each experience for formative feedback from tutors. DAY TWO • Introduction to different types of coaching intervention • F urther coaching tools and techniques, demonstrations and practice • A pplication of techniques to different situations – exercise • Tools and techniques continued • Real-life coaching session with external coachee. DAY THREE • Group supervision on external coaching sessions • Solutions Focused coaching approach • O bserved coaching sessions, with feedback, in small groups • S et-up for on-going coaching support and group supervision.

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Programmes

The course was outstanding both in terms of gaining knowledge but also developing practical skills that could be deployed in everyday leadership. I continue to use those skills as a CEO and also with my private coaching business. ROGER MCLAUGHLAN Former Chief Executive, Toys R Us â&#x20AC;&#x201C; United Kingdom

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

QUALIFICATION

Qualification

CERTIFICATE IN FIRST-LINE MANAGEMENT KICK START YOUR MANAGEMENT CAREER.

6 Days

Beginner to Intermediate

SNAPSHOT • 3 x 2 day workshops over 18 weeks • 3 x modules • Gain a formal certification in management • Apply learnings immediately • Improve career prospects

$4,500+ GST

OVERVIEW First Line Managers are important to any successful organisation. As a First Line Manager you will build trust, provide direction, motivate and manage your team. By learning key management techniques and tools you will be able to confidently apply these to your work situation. The Certificate in First Line Management is a perfect choice for anyone already in a First Line Manager’s role or someone aspiring to get there.

• Designed for busy working professionals

OUTLINE

• Leads to an NZQA qualification.

• A pply models and techniques to manage team workflow to achieve team and operational objectives • Communicate effectively in written and verbal form to motivate and involve team members • Manage and develop relationships with both internal and external stakeholders • A pply professional and ethical behaviours in the workplace • Adapt own leadership style for different situations • Create a culturally collaborative work environment • Manage team performance for improved productivity. WHO FOR Those new to the role of Team Leader, Manager, Supervisor, or aspiring Team Leaders. EMPLOYER BENEFITS Your organisation will have managers in place who have gained the relevant skills to manage teams productively resulting in: • Improved productivity • Staff retention • Increased team morale • Reduced conflict • Improved people performance.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Qualification

CERTIFICATE IN FIRST-LINE MANAGEMENT CONTINUED LEARNING OUTCOMES The Certificate in First Line Management comprises three compulsory modules. Students are required to attend the entire certificate and complete all assessment requirements. LEADING OPERATIONS Learn the operational skills to manage team processes, workflow, and supporting team performance to achieve operational objectives. • M aintain agreed team processes to achieve the organisation’s objectives • Manage workflow and the operation of the team • E ffectively communicate to support the team to achieve goals • B ehave in a professional and ethical way, identifying social and cultural needs when managing team workflow. LEAD A TEAM Move beyond the operational focus to further develop the skills required for effective team leadership, and for developing and managing relationships with team members and other key stakeholders. • A dapt leadership style for effectiveness in different situations and environments • D emonstrate effective written and oral communication for different situations • B ehave in a professional and ethical way when managing team relationships and resolving conflicts • U se an inclusive and collaborative approach that values diversity when communicating with team members.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

LEAD PRODUCTIVITY Discover the techniques to increase team productivity including the knowledge and skills to motivate and involve team members to support a productive workplace. • I dentify and communicate team operational strategies and develop team relationships to achieve team objectives • A pply performance management practices and performance appraisal processes to assess the requirements for team performance against the organisational criteria • C ommunicate performance requirements to team members and other stakeholders • M otivate and involve team members to maintain a productive environment to achieve team objectives.

FURTHER DEVELOPMENT Those who wish to continue study will be able to progress to IMNZ Business Diploma programmes at levels 5 and 6.

Qualification

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In terms of personal development through this course I can highly recommend it. It has provided valuable management tools and skills and more importantly it has given me confidence within myself as a first line manager. COURSE PARTICIPANT

SHORT COURSES

Short Courses Accounting and Finance

FINANCE FOR NON-FINANCIAL MANAGERS DON’T LET YOUR FEAR OF FINANCE GET IN THE WAY OF YOUR SUCCESS.

2 Days

“

Beginner to Intermediate

Member: $990+ GST / Non-Member: $1,380+ GST

OVERVIEW

Really good course material, well paced and Richard is a very engaging facilitator. COURSE PARTICIPANT

Not a numbers person? But need to sharpen your skills to make better informed decisions? Whether you’re new to finance or you just need a refresher, this workshop will give you the tools and confidence you need to master the fundamentals, as all good managers must. Make better decisions today. Advance to the next stage of your management career. WHO FOR Anyone who plans, manages or reports on financial data and wants a broader understanding of business finance. EMPLOYER BENEFITS You will be able to interpret and apply financial data across a range of contexts and understand its implications. LEARNING OUTCOMES • U nderstand the financial management cycle and process • U nderstand the basics of planning and the generally accepted accounting principles (GAAP) • Develop budgets • U nderstand the fundamentals of cost accounting, capital expenditure and depreciation

• Learn the importance of cash management • Analyse and interpret financial accounts • Conduct cost vs. benefit analysis.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Communications

SHORT COURSES

Short Courses Communications

PRESENTATION SKILLS HOW TO BE CONFIDENT, CREDIBLE AND COMPELLING.

2 Days

“

Beginner to Intermediate

Member: $990+ GST / Non-Member: $1,380+ GST

OVERVIEW

I feel so much more confident now that I have the tools I need to deliver my message with impact. COURSE PARTICIPANT

There are two key elements to a presentation which resonates with its audience – preparing your content and preparing yourself. Both elements need to be in sync before a presentation will command attention and be credible. Luckily delivering persuasive, engaging and dynamic presentations is a skill that can be learned in this very popular short course. WHO FOR • B eing an effective presenter is important in your role but the idea of “having to do a presentation’’ currently fills you with dread. • Y ou want to increase your confidence, influence and impact when presenting in meetings, conferences, with clients or internal teams and be memorable for all the right reasons. EMPLOYER BENEFITS nyone who wants to increase confidence, A influence and impact when presenting in meetings, conferences, with clients or internal teams and be memorable for all the right reasons. LEARNING OUTCOMES • B ecome more confident, controlled and at ease when presenting • Find the presentation style that is most natural for you

• Use a one page planner to quickly create your content • Create key messages that resonate with your audience • T ailor your business presentations to be persuasive in a range of situations and with different audiences • C hoose appropriate delivery techniques – body language, voice, eye contact and movement based on the audience and subject • Handle questions and objections on the fly • C omfortably use stories, metaphors and analogies for more emotional impact • The appropriate use of visual aids.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Communications

THINK ON YOUR FEET® IT’S ALWAYS IMPRESSIVE WHEN YOU CAN PERFORM WELL ON THE SPOT.

2 Days

“

All

Member: $1240+ GST / Non-Member: $1,630+ GST

OVERVIEW

This is a great course. I would recommend it to everybody in my organisation.

The ability to Think on Your Feet® is a skill that marks us out as confident and in control. Learn to communicate with Clarity, Brevity and Impact®. Even under pressure. Be more effective in meetings, one to one conversations and presentations. Learn to focus on key issues, organise ideas and answer hard questions with confidence. Never get caught on the spot again. WHO FOR

COURSE PARTICIPANT

• A nyone who deals with difficult questions and who are often put on the spot • A nyone who wants to be seen as a leader and who wants to be able to sway others. EMPLOYER BENEFITS You will be able to deliver well-structured, clear and concise communication to get better outcomes. LEARNING OUTCOMES The workshop is filled with practice, coaching and feedback. At the completion of the workshop, you will be able to: • Quickly organise information • Have persuasive conversations • Perform better under pressure • Give clear replies to questions and answers

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

• Improvise using proven methods • Learn new ways to calm situations and buy time • Listen for underlying hopes and fears • Turn anxiety into positive energy.

Short Courses Communications

Short Courses Leadership and Management

AGILE LEADERSHIP AGILE LEADERSHIP AS A FRAMEWORK FOR PROJECT DELIVERY AND SUCCESS.

2 Days

“

All

Member: $1,240+ GST / Non-Member: $1,630+ GST

OVERVIEW

Erika was amazing and it was gratifying to know that for 40+ years I’ve been working as an AGILE Leader. I just thought this was the best way to get things done! But now I’ve got a proper ‘name’ for this. COURSE PARTICIPANT

What is agile? How does it work? And what does it mean for you? How do you implement it? Whether you have just wondered about agile project management, or dipped one toe in, this course will give you the core skills you need to deliver better projects faster using an agile mind-set and framework. Delve into what being agile really means, how it differs from traditional delivery and leadership models, and the skills and behaviours required to be successful in a changing environment. Collaboration and interaction are key. You’ll gain hands-on experience in bringing some core techniques to life as well as learning important principles and concepts. Thousands of project managers and leaders are already taking advantage of the benefits agile has to offer. Start your transition to agile here. WHO FOR • A nyone wanting to learn more about agile, and how to gain the benefits of implementing an agile delivery framework and leadership approach • A nyone on a project team, or responsible for project delivery • Leaders in an organisation that is transitioning to agile. EMPLOYER BENEFITS

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Your employer will benefit because as well as understanding the underlying principles and values of agile, you will take away practical and practiced techniques so you can enhance delivery as soon as you return to work.

Short Courses Leadership and Management

LEARNING OUTCOMES • Understand what agile is, and what it isn’t • Appreciate the Agile Manifesto, principles and values • Understand the potential benefits of agile delivery • R eview traditional delivery methods and success / failure stats • Identify the most common agile delivery methods • B e able to ‘speak’ agile - know what agile jargon and acronyms really mean • Practice popular and proven agile techniques • I dentify appropriate approaches (agile isn’t always the best way) • Discuss traditional vs agile leadership • U nderstand shared competencies, plus agile adaption of skills and behaviours • L earn how followership is just as important as leadership • E mbrace a collocated, collaborative environment to learn practical lessons from the course leader and your classmates.

Short Courses Leadership and Management

CULTURAL LEADERSHIP EXPLORE THE AWARENESS AND UNDERSTANDING REQUIRED FOR CULTURAL LEADERSHIP.

1 Day

All

Member: $680+ GST / Non-Member: $950+ GST

OVERVIEW

NEW

This course provides a forum for participants to explore the inclusion of Te Ao Māori concepts appropriate to their leadership role and address the needs of Māori staff and stakeholders from an organisational context. The Māori principle of akō underpins this workshop. It means both to teach and to learn. The facilitators and the participants together create the learning environment, with new knowledge and understanding emerging out of the shared workshop experience. WHO FOR Those wanting to explore leadership from a Māori prospective and be more effective with working and engaging with Māori. EMPLOYER BENEFITS You will be more culturally competent and will be better able to meaningfully engage with Māori, creating a working environment which demonstrably values diversity and inclusion. LEARNING OUTCOMES • E xplore the Māori world view, key concepts around relationships and connections with people, the environment, the past and the future. • Discover how tikanga concepts can be applied in organisations

• Learn correct te reo pronunciation, karakia and waiata • Explore New Zealand from an iwi perspective • U nderstand Māori governance and organisation principles • L earn correct ways to connect with Māori leadership, the importance of relationships and connections in your area • U nderstand the impact of unconscious bias on perceptions and decision making • L ook at your leadership behaviours from a Māori perspective.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

DESIGN THINKING APPLYING THE PRINCIPLES OF DESIGN TO THE WAY PEOPLE WORK.

Intermediate to Advanced

2 Days

Member: $990+ GST / Non-Member: $1,380+ GST

OVERVIEW

NEW

Gain skills required to successfully create and lead innovatively, developing new ways of doing things and solving problems. This course introduces design thinking concepts to organisational leaders. It uses a selection of design tools and methods so that participants can experience the typical elements in a design life cycle. Often referred to as human-centred design, we start with identifying and clarifying the question we want to answer and then learn what people do to create new insights, before developing and testing ideas which lead to new innovations. Design thinking is not just for products and services. The principles can be applied to improve user acceptance in internal change initiatives, which require engagement as well as the creation and adoption of new innovations for customers. WHO FOR nyone who is interested in thinking outside the box A to solve problems and drive better outcomes. EMPLOYER BENEFITS Employees will be able to implement changes required to move the business forward around the three key phases in design thinking: • I nspiration – frame the right question and then observe what people do in order to develop insights into their needs to build user acceptance

• I deation – look for design opportunities based on insights from the inspiration phase and iteratively prototype possible solutions • I mplementation – create experiments to test possible solutions and turn ideas into action. LEARNING OUTCOMES • U nderstand the Design Thinking innovation process and how it can be applied in an organisational context • E xplore and experiment with a range of design tools and methods on different hands-on design challenges • T ake away a toolkit to apply design thinking back in the workplace.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

EFFECTIVE TIME MANAGEMENT GET TOOLS AND TECHNIQUES TO MANAGE TIME AND CONTROL YOUR BURGEONING WORKLOAD.

1 Day

“

Beginner

Member: $680+ GST / Non-Member: $950+ GST

OVERVIEW

This course has given me the ideas and resources to make sure I stay focused on productivity rather than just the activity. Really useful stuff. COURSE PARTICIPANT

This comprehensive short course is designed for those who feel overloaded and out of control as workloads and performance expectations increase while resource levels diminish. Learn how to do the right things in the correct order and do them better! It will show you how to master your workload through the application of proven practices. WHO FOR • Those who would like to increase work performance • Managers with large workloads, tight deadlines, and stress • Team members who are looking for direction and clarity. EMPLOYER BENEFITS Your employer will benefit because you will be more effective and efficient at completing tasks. LEARNING OUTCOMES After the successful completion of this programme, it is expected that you will be able to: • D istinguish more clearly between productive and non-productive work • S chedule work through effective workload scheduling rather than merely adding more bullet point tasks to your to-do-list

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

• Better manage email traffic • A nalyse and classify work for external outsourcing and internal delegation purposes • U ndertake performance-based delegation to better use organizational resources and achieve required outcomes through empowerment • P re-empt workload problems through effective “what if” analysis and minimize crisis work

Short Courses Leadership and Management

• A nalyse yourself and others for workaholic tendencies and identify addiction cures • A pply time management principles including dealing with interruptions and learning to say “no” • Identify and eliminate your time wasters • C heck the validity of current workload processes and remove non-value practices to reduce cycle time and enhance outcome quality • E stablish optimum balance among the conflicting constraints of work effort, output volume and deliverable performance • Reorganise your work station to improve your productivity • M anage paperwork and use office technology to your advantage.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

FOUR QUADRANT LEADERSHIP® GLOBALLY ACCLAIMED WORKSHOP

SUPERCHARGE YOUR LEADERSHIP SKILLS. LEARN HOW TO EMPOWER YOUR TEAM TO ACHIEVE GOALS.

2 Days

“

Beginner to Intermediate

Member: $1240+ GST / Non-Member: $1,630+ GST

OVERVIEW

The practice of Four Quadrant Leadership® not only improves leadership, it strengthens teams as well. COURSE PARTICIPANT

Leaders have people follow them while managers have people who work for them. Do you know your leadership approach? Are you able to select the most effective leadership approach for any given situation? Developed by Wilfred Jarvis, this course will show you how to improve your leadership goals and get more from your colleagues. You will learn practical tools that have helped successful managers around the world become extraordinary leaders. WHO FOR If you are currently a manager and want to be a leader and empower your team members. EMPLOYER BENEFITS You will gain the tools to increase your team’s productivity, profitability and engagement. LEARNING OUTCOMES • U nderstand the difference between leading and managing • A ccurately assess a team members’ ability to complete a given task • Lead your team to continuous improvement • Effectively set goals and allocate tasks

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

• L earn techniques for monitoring, supervising, delegating, coaching and counselling • Build your team’s commitment to achieving goals • Conduct more effective performance reviews.

Short Courses Leadership and Management

LEADERSHIP RESPONSES TO WORKPLACE INCIVILITY ADDRESS ABRASIVE BEHAVIOUR IN THE WORKPLACE. 2 Days

Member: $990+ GST / Non-Member: $1,380+ GST

All

OVERVIEW

NEW

Identifying and intervening with workplace incivility, abrasive and bullying behaviour can be challenging. Leaders may feel unable to act until a formal complaint is made, but at that point significant workplace disruption may already have occurred. This workshop uses authentic case studies and group exercises to develop awareness of what constitutes and causes abrasive behaviour and explores best management practice in early intervention. WHO FOR Anyone who wants evidence-based methodology for addressing abrasive behaviour in the workplace in its early stages without resorting to formal investigations or moving to formal disciplinary processes. EMPLOYER BENEFITS Abrasive conduct is a health and safety issue. Policy and complaint procedures on their own are not sufficient to create a respectful and safe workplace. More can be achieved if leaders are confident and have the tools to deal with cases at an early stage. LEARNING OUTCOMES • Identify the characteristics of abrasive behaviour • U nderstand the difference between performance and conduct • G ain a deeper understanding of the causes of such behaviour

• E xplore the characteristics of (chronic) ‘abrasives’; and their potential for change • O rganisational dynamics: the criticality of consequences; and providing a psychologically safe workplace • C onsider characteristic management responses to ‘abrasives’: avoidance & admonishment; and the impact of these responses • D evelop practical interventions, frameworks, and options for dealing with people with abrasive tendencies • Map out a personalised plan of action for each case • D iscuss coaching practices and learn how to coach your team on-the-job. Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

MANAGING CONFLICT PREVENT CONFLICT RATHER THAN JUST REACT TO IT.

2 Days

“

All

Member: $990+ GST / Non-Member: $1,380+ GST

OVERVIEW

I now see conflict as a normal part of life and an opportunity to communicate. I can’t wait to go through the material again, there is so much to learn. COURSE PARTICIPANT

The way we feel about conflict drives our behaviour and has an impact on the people around us. This course will give you insight into the conflict behaviour of yourselves and others. Learn how to prevent and manage conflict, rather than just react to it, and try out approaches that support positive outcomes. WHO FOR • A nyone struggling with conflict issues at work, such as inter-team disputes, bullying or power plays • A nyone wanting to learn and enhance personal skills to deal more effectively with situations involving conflict. EMPLOYER BENEFITS ou will build your ability to deal with disputes within Y your organisation focusing on positive outcomes for all parties. LEARNING OUTCOMES • Recognise when conflict is likely to occur • Identify the differences in how conflict manifests • Know how to prevent conflict from escalating • A ssess the best approach to use when managing conflict • Apply effective problem solving skills • Use win-win negotiating techniques to resolve conflict

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

• D evelop practical interventions, frameworks, and options for dealing with people with abrasive tendencies • Map out a personalised plan of action for each case • D iscuss coaching practices and learn how to coach your team on-the-job.

Short Courses Leadership and Management

MANAGING PRESSURE ENHANCING PERFORMANCE, EMOTIONAL RESILIENCE AND PRESSURE MANAGEMENT.

1 Day

All

Member: $680+ GST / Non-Member: $950+ GST

OVERVIEW

NEW

This course is for all who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure. Where some see threats, others see opportunities. Our current state of mind determines our reactions to change, to instances beyond our control and the way in which we handle pressure. Our mind-set determines our emotions, our response to pressure, how we can relish and embrace any challenge. Organisations are constantly evolving, within a global environment in constant change and this one day course, developed and delivered by an experienced team of psychologists and change specialists and provides an informed and interesting insight into corporate pressure and how to deal with it effectively. This interactive session will provide you with the techniques to help you develop your thinking and emotional resilience, help control your unconscious reactions, become more understanding of corporate and organizational pressure and how best to respond. WHO FOR This course is for all who want to develop their abilities to manage the stress that comes with working under pressure and anyone who wants to develop or refine their skills for performing under pressure.

EMPLOYER BENEFITS You will gain skills and tools to enhance performance, manage pressure and build your emotional resilience. LEARNING OUTCOMES • U nderstand your own responses to pressure and have the right ones • Learn to be calmer and more effective • Learn how to have difficult conversations successfully • Learn to respond to pressure more effectively • Learn to look after your own mental health.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

PROBLEM SOLVING AND DECISION MAKING SIMPLE, PRACTICAL STRATEGIES FOR DEALING WITH BIG ISSUES.

1 Day

“

Beginner to Intermediate

Member: $680+ GST / Non-Member: $950+ GST

OVERVIEW

I learnt to look at the problems more closely before jumping to a conclusion. I understand the need to plan and use the new tools from this course. COURSE PARTICIPANT

As you advance in your career, the problems you need to solve get bigger and more complicated and the decisions you need to make carry more weight. This interactive and practical course has been designed to help busy professionals quickly absorb and apply problem-solving and decision-making concepts. It will guide you in taking a more strategic approach to these issues and will help you sharpen your thought processes as you work through tough challenges. Run by highly-experienced trainers, you will practice on real-life problems using best-practice frameworks and focus on NEW ways of thinking about problems and decisions. WHO FOR • T eam members, managers, supervisors and administrators who will benefit from improved problem-solving and decision-making skills • P rofessionals who want to take their critical thinking to the next level by applying models and approaches to identify and implement the right solution. EMPLOYER BENEFITS Your employer will benefit because you will be able to take a methodical approach to difficult problems and be more confident that your resolutions will achieve results. LEARNING OUTCOMES

• A pply problem-solving and decision-making steps, tools and frameworks • Analyse information to clearly describe problems • Understand and manage the various issues involved • Identify appropriate solutions • T hink creatively and be a contributing member of a problem-solving team • Select the best approach for making decisions • C reate a plan for implementing, evaluating, and following up on decisions • Avoid pitfalls and mistakes.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

TEAM LEADER – BUILDING EFFECTIVE TEAMS BUILDING HIGH-PERFORMING TEAMS STARTS HERE.

2 Days

“

Intermediate

Member: $990+ GST / Non-Member: $1,380+ GST

OVERVIEW

This course was very practical. It related to real work/life scenarios and I have more skills to manage effective conversations at work. COURSE PARTICIPANT

As a manager your success is measured by the success and productivity of your team. Find out how improving your leadership can effect the on-the-job performance and achievement of your team. In this highly interactive and practical short course you will learn how to plan and monitor the performance of others, manage conflict, motivate behaviour and drive the success of your team. WHO FOR Leaders looking to develop a high performance culture. EMPLOYER BENEFITS You will be a highly capable team leader and motivator who has the skills to cultivate a supportive and inclusive team environment whilst focusing on results and achievement. LEARNING OUTCOMES • Understand staff selection practices • Be able to undertake induction training • U nderstand the responsibilities of health and safety in the workplace • Understand performance management principles • E stablish Key Performance Indicators for a team and for individuals

• Understand motivation for individuals and the teams • Understand the process of team formation • D eal with conflict and difficult situations within the team • D iscuss coaching practices and learn how to coach your team on-the-job.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

TEAM LEADER – ESSENTIALS TEAM LEADER ESSENTIALS FOR FRONT-LINE MANAGERS.

2 Days

“

Beginner

Member: $990+ GST / Non-Member: $1,380+ GST

OVERVIEW

This course contained more than I anticipated. Great reference material to refresh my memory later. I have gained lots of new skills to use in the workplace. COURSE PARTICIPANT

Becoming a first-time manager or team leader is one of the most challenging career transitions an individual can face. A great start makes all the difference. In this short course you will learn the fundamental skills needed to lead a team at the frontline of an organisation. Through discussion, exercises and relevant theory, you will learn how to get the best from your team to maximise relationships and results. Gain greater confidence in your role as a manager now. WHO FOR • Y ou are a new team leader or manager, or you would like to step up into your first management role • You are looking to build your leadership capabilities. EMPLOYER BENEFITS You will become an effective and forward-thinking manager who is able to contribute positively and communicate at a high level. LEARNING OUTCOMES • U nderstand the role and responsibility of the front-line team leader and manager in today’s workplace • E mploy core communication skills, including listening and giving feedback • Implement time management techniques and practices

• Understand the process of planning and implementation • U nderstand how to delegate and ensure tasks are completed as agreed • L ead meetings effectively ensuring team input and commitment to agreed results • Prepare and deliver effective presentations • Write concise business reports • T rain and coach team members the appropriate use of visual aids.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Leadership and Management

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Project Management

PROJECT MANAGEMENT FUNDAMENTALS DELIVER YOUR PROJECTS ON BUDGET, ON TIME AND WITH HIGH QUALITY RESULTS.

3 Days

“

Beginner to Intermediate

Member: $1,390+ GST / Non-Member: $1,790+ GST

OVERVIEW

This course has given me the skills to handle every stage of project development. It has changed my career focus. COURSE PARTICIPANT

This course covers the end-to-end project lifecycle. Gain an overview of the tools, techniques and resources necessary to manage large projects. Learn to plan and implement projects efficiently and turn your leadership skills into measurable performance. WHO FOR • Anyone new to project management • Anyone looking to learn practical tools and practices to apply to projects at your work. EMPLOYER BENEFITS You will have the skills, tools and knowledge to effectively contribute to, or manage, workplace projects. LEARNING OUTCOMES • Scope out a project • Create a work-breakdown structure • Create a baseline network plan • Create a resource chart for a simple project • Estimate project completion time • Estimate project budgets • Successfully close a project • Evaluate and report on project performance.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Project Management

Short Courses Training and Assessment

NEEDS ANALYSIS AND PROGRAMME DESIGN ACCURATELY ANALYSE TRAINING NEEDS IN YOUR WORKPLACE.

2 Days

“

Intermediate to Advanced

Member: $990+ GST / Non-Member: $1,380+ GST

OVERVIEW

I have learnt a large amount and now feel much more confident in my role as a training and development coordinator. COURSE PARTICIPANT

It’s important for training to “hit the mark” so organisations receive return on investment. But how do you make sure you’re training people on the right subjects and in the right way? This interactive short course will teach you to design, develop and evaluate learning at a high level. Learn to plan, collect and analyse data. Feel confident that the training you select fits and will solve the business needs, while ensuring those attending will see it as relevant and valuable. WHO FOR • Learning and development professionals, trainers, or • S omeone responsible for developing relevant and engaging training programmes for the adult learner. EMPLOYER BENEFITS You will be able to conduct training needs analyses that will provide the foundation for effective programme design that will meet the organisation’s strategic training and development goals. LEARNING OUTCOMES Conduct a needs analysis • Effectively communicate the purpose of a training needs analysis • Carry out needs analysis • Separate training for non-training issues

Programme Design • Separate out training and non-training issues • Use a structural process to design training programmes • U se identified training needs to write clear objectives and develop a training plan • S elect session content to match learning outcomes, learner competency and available time • I ncorporate a variety of appropriate learning aids and activities • D evelop participant, programme and performance evaluation techniques.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Training and Assessment

TRAIN THE TRAINER GET THE SKILLS AND KNOWLEDGE YOU NEED TO PLAN AND PRESENT IMPACTFUL AND MEMORABLE TRAINING SESSIONS.

2 Days

“

Beginner to Intermediate

Member: $1,240+ GST / Non-Member: $1,630+ GST

OVERVIEW

This course has been rewarding in terms of learning, developing, interacting with others to learn from each others experiences. Its highly recommended for others to attend to gain more experiences on a professional level. COURSE PARTICIPANT

You will learn every step of the training process. From understanding learning styles and needs of others, through to structuring and delivering workshops. WHO FOR • A manager or supervisor who trains others on-the-job • An in-company training officer • An experienced trainer • L ooking to gain the National Certificate in Adult Education and Training (Level 4). EMPLOYER BENEFITS Your training sessions will be better planned and have more impact, increasing learning within the workplace LEARNING OUTCOMES • U nderstand your own learning style and develop instruction to meet a diversity of other styles • D esign and select training methods to enhance learning outcomes • B e confident, comfortable and competent in facilitating learning • Learn new techniques to enliven your training sessions • A nalyse your training style and the style and effectiveness of other trainers.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Short Courses Training and Assessment

WORKPLACE ASSESSMENT ENHANCING PERFORMANCE, EMOTIONAL RESILIENCE AND PRESSURE MANAGEMENT.

2 Days

“

Intermediate

Member: $1,240+ GST / Non-Member: $1,630+ GST

OVERVIEW

Very well presented. The facilitator was up to date, knew her stuff and was able to be flexible to the very different needs of each participant. COURSE PARTICIPANT

Planning, conducting and validating assessments in the workplace takes confidence and skill. This course will equip you with the skills and knowledge required to prepare adult learners for assessment and complete the process accurately and effectively. On completion of this two-day workshop you will have learned how to plan and prepare for assessments against Unit Standards most often required by Industry Training Organisations (ITOs) for registration as a Workplace Assessor. WHO FOR • Learning and development professionals • Trainers or assessors responsible for assessing competency in the workplace. EMPLOYER BENEFITS You will be able to better develop, align and deliver robust assessments and ensure it meets the principles of good practice assessment, compliance and quality assurance. LEARNING OUTCOMES • Demonstrate and understanding of NZQA’s National Qualification Framework (NQF) • Interpret unit standard Outcomes and Performance Criteria • Know the principles of good practice assessment

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

• Apply various assessment methods • Assess student evidence against unit standards • Complete assessment administration.

Short Courses Training and Assessment

Membership

MEMBERSHIP Show the world you mean business. If you are serious about achieving more, raising your confidence and improving your career prospects, or are looking to build your business from the inside out, take a look at our membership benefits. MEMBER-ONLY RATES Build capability with yourself and your organisation. Member rates on all courses, qualifications, in-company solutions and diagnostic tools for you and your business.

FREE WORKING SPACE When available, individual members can use our conveniently located Auckland and Wellington offices. With access to WIFI, research and coffee.

FREE INSPIRATIONAL EVENTS Free access to innovative and thought provoking events run with respected global leaders.

VENUE HIRE Special venue hire rates for our rooms in central Auckland. Catering services also available.

AWARD & PRESTIGE We proudly sponsor awards and opportunities in recognition of professional excellence across NZ. Be the first to know and gain the recognition you deserve.

LATEST NEWS A subscription to the monthly magazine NZBusiness and NZManagement to keep you informed. Receive fortnightly newsletters filled with opportunities and inspiration.

NETWORK WITH THE BEST Build relationships, capability and knowledge. Network with some of NZâ&#x20AC;&#x2122;s most influential thought leaders and organisations. PROFESSIONAL RECOGNITION Include a post-nominal identifier on business cards and email signatures to reflect your expertise and experience. LATEST RESEARCH Access the latest research and insight on NZ businesses. Together with Massey University we are conducting a large-scale, first of its kind national survey of NZ businesses, examining current practices and trends within learning and development. MANAGEMENT CAPABILITY INDEX IMNZ members have the opportunity to participate in this global research and receive member rates for the completed survey.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

INTERNATIONAL SUPPORT As a member of IMNZ you can gain membership to Management Institutes around the world as part of The Asian Association of Management Organisations (AAMO).

GET IN TOUCH We have membership packages for organisations of all sizes and professionals at all stages. If you want to know more about what membership could do for you and or your business please contact our membership team now. 0800 800 694 enquiries@imnz.net.nz

Terms and Conditions

TERMS AND CONDITIONS AND VENUE INFORMATION NZIM Inc is trading as the Institute of Management New Zealand – IMNZ

2. VENUE INFORMATION

1. IMNZ TERMS AND CONDITIONS

2.1 COURSE TIMINGS

Programme dates, times, learning outcomes and facilitators are occasionally subject to change. Should these change, IMNZ will make every effort to inform you of these changes prior to the programme commencement.

• A ll IMNZ Inc. courses start at 9:00am and finish at approximately 4:30pm. All effort will be made to notify participants should these timings change.

Should a programme fail to attract a minimum number of participants, IMNZ reserves the right to cancel the programme. Notification of cancellation will be made at least 10 working days prior to programme commencement.

• A workbook, pen and notepad will be provided to all participants. All attendees to a short course will receive a Certificate of Achievement upon completion of the course

1.1 GENERAL CONDITIONS OF ENROLMENT, REGISTRATION AND PAYMENT • A ll registrations are confirmed in writing before the programme commences • P rogramme fees are payable prior to programme commencement • A ll cancellations, substitutions and transfers must be received in writing (email). 1.2 SUBSTITUTION, CANCELLATION, TRANSFERS AND FAILURE TO ATTEND • S ubstitution of participants is permitted at any stage and will not incur a fee • C ancellations and transfer requests received at least 10 working days prior to programme commencement are permitted with no fee incurred • C ancellations received less than 10 working days prior to programme commencement will not be entitled to a refund, however a minimum refund may be evaluated on a case by case basis • T he exception to the above cancellation policy applies to those participants enrolled in a full qualification (of three months duration or more). These participants are entitled to a refund if they withdraw up to 8 days after the commencement of the qualification. The refund will be equal to the amount paid, less a deduction of 10% or $500, whichever is less • T ransfer requests received between 5 and 9 days prior to programme commencement will incur a fee of 25% of the programme fee • T ransfer requests received less than 5 days prior to programme commencement will incur a fee of 50% of the programme fee

2.2 COURSE MATERIAL

• A ll participants will be notified prior to course commencement if they are required to bring any extra material or resources to the course. 2.3 CATERING • A ll course attendees are provided with a light morning tea, lunch, and a light afternoon tea. Please advise IMNZ by 4:00pm two days prior to the course commencement if you have any special dietary requirements. We cannot guarantee that your dietary requirement will be granted by the caterers if the request is received after this time. 3. STUDENT FEE PROTECTION • T he New Zealand Government requires all private training establishments offering any qualifications registered with the New Zealand Qualifications Authority (NZQA), to have some form of protection for fees paid to them in advance. These requirements are outlined in the NZQA (www.nzqa.govt.nz) • F ee Protect is a student fee trust account which ensures you receive a refund of the fees (or portion of fees) you pay to IMNZ, if IMNZ is unable to complete the course, for example due to closure, insolvency or loss of NZQA accreditation. 4. MARKETING • T he information provided in the IMNZ Training Guide is provided for informational purposes only. The materials are general in nature; they are not offered as advice on a particular matter and should not be relied on as such • A lthough every reasonable effort is made to present current and accurate information, IMNZ makes no guarantees of any kind. IMNZ reserves the right to change the content of this training guide at any time without prior notice • To view the full Marketing terms and conditions please visit www.imnz.co.nz.

• F ailure to attend any programme incurs the full fee with no refund.

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz

Terms and Conditions

where leaders learn

AUCKLAND Level 15, Telco Building, 16 Kingston Street, Auckland 1010 WELLINGTON Level 7, Jackson Stone House, 3-11 Hunter Street, Wellington 6011 imnz.co.nz 58

Institute of Management New Zealand | 0800 800 694 | imnz.co.nz