GUIDE: Reputation Management For Home Builders

Leading Luxury Builders To Great ness

FREE GUIDE LEARN HOW REPUTATION M ANAGEM ENT IS CRITICAL TO YOUR SUCCESS

THE IM PORTANCE OF REPUTATION M ANAGEM ENT Builders should be focused on providing excellent qualit y and service.

If you provide less than a 5-star experience and don?t get feedback, how will you fix an issue before it becomes a problem?

Many luxury home builders nationwide struggle to generate a steady pipeline of qualified prospects, so they turn to marketing for help. Unfortunately, most don't get the results they seek.

Cert ified Luxury Builders (CLB) has t he answer.

Increase Your Pipeline & Improve Your W in Percent age SITUATION Testimonials are compelling because potential clients can relate to and empathize with other people?s experiences. Buying is, after all, an emotional experience.

Authentic reviews and stories told by your clients have an honest tone which creates credibility for your business. When people feel that they can have a similar experience to that of your previous happy clients, they will choose your business over your competitors.

One of the best forms of marketing is your client spreading their appreciation on social media, review sites, and your own website.

NEED-TO-KNOW FACTS ABOUT ONLINE REVIEW S 92% of consumers read online reviews for local businesses 73% of consumers form an opinion by reading 1?6 reviews 69% of consumers believe that reviews older t han 3 mont hs are no longer relevant Only 13% of consumers will consider using a business t hat has a 1- or 2-st ar rat ing 88% of people t rust online reviews as much as a personal recommendations that means that a complete stranger?s opinion posted online has almost the same impact as a friend?s recommendation.

A Harvard st udy reveals t hat a company?s online reviews direct ly affect it s revenue. People directly relate the rating with the quality they expect to get.

CHALLENGE Builders should focus on providing excellent quality and service, not on marketing.

You don?t get a second chance to make a first impression. If you provide less than a 5-star experience and don?t get feedback, how will you know?Even more importantly: how will you correct a small issue before it becomes a big problem?Gaining feedback, gathering reviews, and sharing them, whether on social networks or third-party review sites that matter to your business? or both? should be part of an automated process, not something that takes hours out of your day.

SOLUTION CLB?s Survey and Reviews Solution allows builders to automatically request feedback after a specific event or appointment by sending an email or directing a prospect or client to an online form. The email or form can be a survey regarding a step in your process or a general review.

If a reviewer selects a 4- or 5-star rating, we?ll guide them through sharing their positive review online so it can be posted on your website. If they give a 1- to 3-star rating, it will go directly to your email and you can personally follow up, without it ever showing up on the world wide web. It?s the smartest way to get more referrals with no additional work.

W HAT CLB M EM BERS ARE SAYING ?We are so glad we met CLB and can't believe we received 12 reviewsin the first week. Getting reviewsand havingpartners, prospectsand clientstake surveysischallengingand time-consuming. We tried before and didn't have anywhere near thiskind of response. I am so glad we started collectingsurveysand testimonialsthrough the CLB Survey and ReviewsApp tied to our CRM system. I can't wait to see how our positive reviewscontinue to help usimprove our brand, Google marketing& search, and most of all, help usgrow and crush our competition.?

MMD Construction, CA HOW TO USE OUR SOLUTION St ep #1: collect review

St ep #2: client submit s t heir 5-St ar rat ing

St ep #3: review is shared

St ep #4: build your 5-St ar reput at ion

RESULTS

?41 West has been building custom homes since 1995 and ishonored to be ranked #1 on Houzz.com of over 3,000 general contractorsin Naples. We define successascreatinglong-lastingrelationships. Our clientsare happy to share with you their 5-Star service experience before, during, and long after the completion of their custom home, luxury condo or home re-model project. Our promise isto earn a 5-star review from our clientsand everyone who comesin contact with 41 West.?

Looking t o build meaningful relat ionships wit h st rat egic part ners in your market ?

View our case study about how one builder generated an additional $30 million through CLB's strategic partner program

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ABOUT CLB NETW ORK CLB measures our partnership success in Revenue, New Projects, and Net Profit.

We want you to achieve your goal of putting a minimum of $1M in profits in the bank and achieving 10% net profit for the business and building a valued asset.

CLB takes a bright and innovative approach to offering easy-to-understand, customizable, and fractional solution options at a significant value compared to hiring employees or firms that do not understand your business, your best-fit clients or the luxury home building and remodeling industry.

CLB Network is backed by a team of seasoned professionals who explicitly understand what it takes to be a high performance luxury custom homes and remodeling business and how to deliver a 5-star experience to best-fit strategic partners. prospects, and clients.

Our combined experience and solutions allows CLB to offer you and your business genuine peace of mind knowing that we are on your team and will help you achieve your goals years sooner than if you had to do it on your own.

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