Commercial Office Parking Management | Leasing Partnerships
ASSET VALUE
Parking Management
YIELDING TOP TIER RETURNS Commercial property owners and managers are always looking to improve the tenant experience while maximizing financial returns for their parking asset. Impark’s depth of resources, extensive in-house services and experienced operational staff make us an integral partner in achieving those results.
REVENUE
We make parking easy. Knowing that today's parking customer is tech savvy, knowledgeable and highly resourceful, we employ tools such as secure, online and mobile payment systems, a self-serve monthly parking portal, and convenient map search functionality to our website.
We work collaboratively with our clients to develop the best parking solution. Operations
Legal IT
Call Centre
Enforcement Marketing
Clients Maintenance
Accounting HR Signage
Audit
Impark is one of TD Centre's key strategic partners. They are results oriented and aligned with Cadillac Fairview in their commitment to maintaining exceptional customer service and operational excellence. Roman Brailovski, MBA, Senior Property Manager TD Centre, Cadillac Fairview
impark.com
VALUE ADDED SERVICES
Did You Know? Payment Card Industry Data Security Standard (PCI) is a consumer payment processing standard that all businesses are required to adhere to. Its intent is to protect credit card security and minimize fraud risks for businesses.
Equipment Procurement
Signage Design and Production- CitiSign
Selecting suitable technical equipment requires extensive knowledge and expertise. Impark aims to achieve a client’s operational goals by recommending ideal technology based on distinct criteria. Through our high volume purchasing power, we are able to leverage great savings for our partners.
Impark is the only North American parking company with comprehensive in-house sign production facilities. CitiSign designs, produces, and installs a wide range of parking oriented signage. Our high quality packages are professionally developed, cost effective and consistently branded.
Payment Security
Facility Maintenance
Impark takes PCI obligations very seriously and maintains the highest levels of accreditation in the parking industry. We maintain a dedicated team focused specifically on risk mitigation to fully protect our clients and customers.
Impark maintains a safe and clean environment which improves the customer experience and reduces liability claims. We offer a wide range of maintenance services including garage sweeping, line painting, waste removal, power washing and a 60-point facility inspection.
Monthly Parking Our user-friendly online system saves customers valuable time and is supported by a bilingual customer care call centre. Customers can update their information, modify parking options, and view their statements in real time. All metrics are captured through extensive reporting capabilities.
24/7 Remote Monitoring Centre (RMC) In the event of equipment malfunction, remote monitoring provides a seamless customer experience while reducing your onsite staffing costs. Our professional customer care team has detailed knowledge of multiple automated systems and access to customer data for timely assistance.
Valet Parking In fast-paced metropolitan areas with limited parking spaces, clients can convert low-yield space for valet operations for customers looking to “drop and go�. Impark provides high-end valet services through professional staff training and deployment, proactive management and extensive collaboration with our clients to continuously improve the service experience.
Mobile Payment We provide the convenient option of using a mobile app to pay for and extend parking remotely. This cost-effective alternative to pay stations improves the experience and satisfaction at your facility while maximizing compliance.
Impark is one of North America’s most experienced parking management companies, providing effective solutions for over 2500 facilities in more than 50 cities across Canada and the United States. As a progressive leader in an evolving industry, we offer complete parking and transportation solutions designed to exceed the ever-changing needs of a wide variety of clients. Privately held by the Ontario Teachers’ Pension Plan (over $155 billion in assets), Impark represents a financially stable partner with the ability to finance improvements, provide capital investment, or enter into partnerships to advance the success of parking assets under our operation.
MARKETS WE SERVE H E A LT H C A R E E D U C AT I O N M U N I C I PA L
COMMERCIAL H O S P I TA L I T Y R E TA I L AIRPORT S P O R T S & E N T E R TA I N M E N T RESIDENTIAL
www.impark.com/commercial