Idea Training Prospectus v1 by David Mifsud

idea

l e a d e rs h i p & management institute

About Idea IDEA Management Consulting Services Limited (www.ideamalta.com) was founded in 2004 as a boutique consultancy offering management consulting services specialising in Human Resource Management and Development as well as be-spoke training services to clients in Malta and abroad. Since its inception the company has placed exceptional value in placing the clients and their needs at the centre of our activity. Today, IDEA Management Consulting Services Limited employs a group of seasoned consultants and training specialists in different fields and specialisations of Management. The company is now divided in four main areas of business activity namely: Advisory and Consulting Services in different fields of Management Recruitment and Selection Services Market Research, and last but not least Training and Development. To this effect, IDEA Management and Leadership Institute, which is a fully licenced Institute by the National Commission for Further and Higher Education (NCFHE) as a Further and Higher Institution Provider (Licence Number: 2014-FHI-015) offers short and long term accredited programmes, bespoke programmes and an array of short term programmes to meet the urgent needs of clients.

About Idea Page 4 Long-term Accredited Courses Page 61

Short-term Accredited Courses Page 17 Bespoke Courses Page 65

Since our inception, the Company placed high value on its mission, which circles round creating added valued to clients by providing professional (management consultancy) service. In doing so we place high value in our strategy to work in tandem with clients and to partner with them in every consulting and training activity. Over a decade later, our IDEA remains fresh and relevant. We strive to help you reach your goals, excel in your targets and surpass every client expectation. IDEAâ&#x20AC;&#x2122;s team are all trained and seasons consultants and specialists in their respective field of management. We are all ready to learn about your business and together walk the change process towards further success. This prospectus is re-inventing the Training and Development arm of the company.

Welcome from our Managing Director Learning is about discovering new areas of interest both for professional and personal pursuits. It is about setting yourself new goals and aspirations to become more proficient in a challenging and changing world. It is therefore our pleasure to give you different opportunities to enhance your competencies in different areas of management and personal development. You may opt to follow either a short introductory programme or even be willing to commit yourself to an accredited Award or Diploma. The choice relies entirely on your aspirations in fulfilling your developmental path. The learning trajectory should be interesting, challenging but rewarding at the same time. IDEA Leadership and Management Institute, which is the training arm of IDEA Management Consulting is presenting you with a bouquet of programmes for your perusal. The outcome of each programme is two-fold. Primarily it depends on our ability in presenting you a valued and well-organised programme. Secondly it also depends on your willingness to engage yourself in proactive learning activities and readiness to apply knowledge in practical experiences. Wishing you every success in all your training and developmental quests.

Dr. Silvio De Bono

IDEA Leadership & Management Institute As a result of the success of the company, IMCS applied for licensing as a Further Education and Training Institute to broaden the scope of the organisation and to make a difference to professionals and their organisations at most holistic, impactful and beneficial way. With the successful registration as an IDEA Leadership & Management Institute (Licence Number: 2014-FHI-015) and recognition through accreditation by the National Commission for Further and Higher Education (NCFHE) the IDEA LEADERSHIP & MANAGMEENT INSTITUTE (ILMI) was born. ILMI has been organising in house training programmes since its inception. Among its clients one finds International clients in the Gulf Region, South America and Europe as well as a number of national and international companies in Malta. IDEA Leadership and Management Institute focuses on management related training. The founder of the institute, and Managing Director, Dr Silvio De Bono has been active in the training and development function for over 20 years and has delivered a number of training programmes at various levels including top management executives.

ILMI Mission & Life-long Commitment Learning to make a difference is what ILMI stands for. We believe that learning should have a positive impact and return on investment by acquiring transferable skills, informing good decisions and transforming business and management practice. We aim to equip our trainees with transferable skills to increase employability, navigate conflicting priorities, deal with uncertainty and make ethical choices to the benefit of individuals and organizations.

Accreditation We offer NCFHE accredited courses which are recognised by 48 states known as the European Higher Education Area (EHEA). These countries, including Malta, implement the Bologna Process designed to ensure comparability in the standards and quality of higher education qualifications. European Qualification Framework (EQF) acts as a translation device to make national qualifications more readable across Europe correspond to equivalent of Malta Qualification Framework (MQF) upon which our programmes are based. The MQF provides the indication of the level of difficulty of the qualifications to be designed and delivered. The NCFHE accreditation provides you with a competitive edge both in terms of content and stature. Having your certificate or diploma recognised by NCFHE gives you not only credibility but also a recognized qualification that is accepted internationally. You will be awarded a specific qualification upon achieving all learning outcomes and you will receive your certificate together with a transcript detailing all modules covered, and their respective European Credit Transfer System (ECTS) value. We have internal verification and quality assurance processes in place to ensure that you achieve all knowledges, competencies and skills required by the award chosen. The ECTS refers to the workload and attainments. For example: 1 ECTS point is equivalent to 25 hours of total learning. This includes: contact hours, self-study, assessment hours etc.

Chart of Qualifications Offered and Respective ECTS/MQF Level Higher Diploma MQF Level 7 (120 ECTS) Diploma MQF Level 5 (60 ECTS) Certificate MQF Level 5 (30 ECTS) Award MQF Level 4 & 5 (4-5-6 ECTS) 7

4 Core Training Activities

Benefits to Employers Accreditation assures employers that you come from a programme where the content and quality have been evaluated, satisfying established standards The employer will know that you acquired competence based on well-established technical inputs

Along the years we have developed a platform of training services that tie hand-in-hand with each other. The platform is set on four core activities namely: 1. ACCREDITED TRAINING PROGRAMMES

Benefits to Public

2. BESPOKE TRAINING PROGRAMMES

Accredited status represents the commitment of the programme and the Institution to quality and continues improvement

3. EXECUTIVE SEMINARS 4. TRAINING NEEDS ANALYSIS (TNA)

2. Bespoke Training Programmes

1. Accredited Training Programmes

IDEA Leadership and Management Institute understands that “one size does not fit all”. We specialise in creating and delivering bespoke short courses that are tailored to your requirements. If you do not see the course that is right for you or your business we can design one to meet your specific needs at excellent value for money for your business.

With over 40 NCFHE Accredited Programmes covering Human Resources, Management, Project Management, Customer Care and Leadership topics, you can become overwhelmed by the options available to you. As you pin down those most relevant to your career you can consider additional benefits such as: Alignment of the accredited programmes with the EU standards

We do the hard work with a personalised approach, professionalism and passion for training. Through our extensive expertise and network of professionals, we can source the right trainer, put together a customised course outline and deliver it at a place and time that suits you.

International recognition Clear programme’s structure and technical depth Accredited programmes are audited and tested to ensure a top quality of education You are in charge of choosing the level of education suited to your needs: Award, Certificate, Diploma and Higher Diploma Accredited programmes are also looked up favourably by employers and can therefore improve your career prospects

Project Management Courses

Alternatively, you can choose any of the 38 training programmes grouped in 9 categories, listed below:

21. Introduction to Project Management 22. Managing Projects 23. Managing the Project Team 24. Managing Quality 25. Managing Risk

Personal and Professional Development Courses 1. 2. 3. 4. 5. 6. 7. 8.

Business Writing Interviewing Skills Presentation and Public Speaking Skills Communication Skills Interpersonal Skills (problem solving, decision making, conflict resolution) Negotiation Skills Time Management Skills Research Methods Skills

Managing People Courses 26. The Competent Manager 27. Supervisory Management 28. Senior Management Development 29. Problem Solving and Decision Making 30. Team Building and Group Planning 31. Knowledge Management and the Learning Organisation

Leadership Courses 9. Leadership Effectiveness Orientation (targeting Supervisors, Middle & Higher Management) 10. Effective Leadership and Entrepreneurship

Sales Management Courses 32. Sales Techniques 33. Telephone Skills

Business Process Re-Engineering Courses

Quality Management Courses

11. Change Management 12. Business Process Re-Engineering

34. Quality Management for Business Excellence 35. Advanced Quality Management 36. Value Adding Internal Auditing 37. Lean Six Sigma to Remain Competitive 38. Statistical Process Control

Strategic Management Courses 13. Strategic Business Planning 14. Small Business Planning and Management 15. Preparing Business Plans 16. Managing Cultural Diversity Financial Management Courses 17. Cost Benefit Analysis (CBA) 18. Elements of Business Finance 19. Managerial Accounting 20. Practical Book-Keeping and Accounts 9

3. Executive Seminars

4. Training Needs Analysis (TNA)

Learning to make a difference is the driving force behind our Executive Seminars.

Accurate identification of learning needs within your organisation can result in more targeted and effective training programmes. Finding or designing effective training programmes for your business begins with careful analysis and forward planning. ILMI specialises in Training Needs Analysis, helping you identify strengths within your organisation and staff, bringing skills shortages to your attention and ensuring you invest in programmes which are right for you, your business and your staff.

IDEA seminars are dynamic, practical, and interactive, featuring trending subject matter and run by trainers who are leading experts in various fields. Speakers include Faculty members of Maastricht School of Management, University of Malta, University College Cork, and other leading institutions as well as Management Consultants and industry experts from around the world. Our seminars will inspire you to creatively make use of specific tools to address business challenges as well as grow and develop your personal and organisational potential further; a win-win proposition for you and your company.

Whatâ&#x20AC;&#x2122;s in it for you? Access to our consultants and their significant experience in research, assessing training needs and reviewing organisational capabilities

Whatâ&#x20AC;&#x2122;s in it for you?

Access to a pool of experts and trainers of international repute.

Innovative management practices from experts in a wide range of industries

In-depth knowledge you can apply immediately on the job

Collaborative learning with interactive team exercises and feedback

Benefit from a professional and passionate team focused on client requirements, open communication and personalised approach all along the way

Gain from experience across many sectors and industries in Malta and abroad

Receive an Operational Requirements Review and Competency Mapping, which highlights strengths and priorities for future development

Interaction and networking with accomplished professionals

Learning Method

Trainers

All of our training programmes are highly interactive whereby you will directly participate in discussions, role plays, case studies, practical exercises and presentations.

Our qualified trainers (MQF level 7 in HR, MBA, organisational psychology, or Social Sciences) have extensive experience in their respective field and tuition with strong presentation skills.

6 Key benefits of our Training Programmes

Training Centre

1. Flexible

to fit into your life and meet your specific subject needs. You can study on modular basis to obtain full diploma, certificate or award

We are proud to offer you an extensive, multipurpose training space with capacity up to 20 participants. This modern space situated on the top floor of the newly built Hard Rocks Business Park features state of the art equipment including audio-visual systems and 52” plasma HD TV. Our Training Centre can be used for:

2. Small classes

up to 18 participants - so you can get personal attention, challenge and be challenged

3. Unsurpassed levels of interaction and networking

Lectures Training Seminars Group Work Round the Table Discussions

with trainers and fellow trainees

4. Unparalleled opportunities for developing

The team building, decision making, presentation and other management skills required for the business world

5. Collaborative learning

In-house kitchenette and vast parking on-site is available to our participants.

We expect you to learn as much from your fellow trainees as from your trainers. Like you, they are experienced professionals, with a thorough understanding of their profession, industry and country.

6. Relevant assignments

Your assignments and class discussions are normally based on ‘live’ work issues, and our small class sizes mean you can explore ideas and solutions in real depth.

Our Team Dr Silvio De Bono Founder and Managing Director

Ms. Natalie De Bono Director and Co-Founder

Dr Silvio DeBono DBA (Maastricht), M.Phil, MA(HRD), BA (Comm.), Dip (Jour.), AMCIPD, MIM has been consulting and training for the past 25 years. He is actively involved in projects which are related to Strategic HR, Change Management, Communication, Business Process Re-engineering as well as Company Re-Structuring. Dr DeBono holds a Doctorate Degree from the Maastricht School of Management. He is the author and co-author of management related articles and books. Over the last 25 years he has been engaged in a number of Management Consultancy projects in Malta, Europe and the MENA region. In addition, he also has extensive knowledge and experience the management and execution of training. He has been lecturing and training in industry for the past 25 years in Malta as well as in a number of other countries in Europe, Asia, Africa and South America.

Ms. Natalie De Bono started her career in the Finance Department in the telecoms industry. During her fourteen-year tenure she was directly responsible for an array of functions including but not limited to control systems and debt management. With a high flair and passion for customer service, she was then promoted as Account Executive, directly accountable to meet all the needs of different business needs. With a portfolio of clients ranging from manufacturing to service industry, Ms. De Bono was responsible in ensuring that their business needs were met without any disruption to the commercial activity. Ms. De Bono is also the co-founder and director of IDEA Management Consulting Services Limited and IDEA Leadership and Management Institute accountable for all financial and administrative matters.

Mr Damian Xuereb Senior Consultant

Mr Daniel Cilia Senior Consultant

Damian Xuereb has widespread experience in middle and senior management roles from the last 18 years with various organisations in the ICT, Gaming Manufacturing and telecommunication sectors. He has served in various key roles in Government, the Private Sector as well as diplomatic postings. Throughout his career he was responsible for a number of major programmes, reforms and national strategies. Between 2008-2010 he led IT and Telecommunications policy in the MITC, served as the Chairman of the Community Empowerment Organisation, Board Member of European Network and Information Security Agency (ENISA) and as the High Level Representative of Malta to the EU on ICT (i2010 & i2020) and eCommunications. Damian also served as Chief Strategy Officer for the Lotteries & Gaming Authority responsible for Malta’s gaming strategy both locally and internationally. In his last role Damian was responsible for large-scale manufacturing start-to-end programmes at Methode Electronics Inc including Continental Group (AG), Audi (AG), VW (AG) and Mclaren (UK). He holds a degree in business management with a Master’s Degree awarded with Distinction in Business Administration and is a specialist in international regulatory affairs, web marketing and a qualified Agile Scrum Master.

Daniel holds a degree in business management with a Master’s Degree awarded with Distinction in Business Administration as well as a qualified internal Auditor. He has worked in a range of areas and sectors holding middle and senior management roles from the last 25 years in which some of his highlights include large manufacturing firms for which he was instrumental to organisational growth and operations. Daniel’s experience in the private sector include highly operationally-focused roles covering training and HR, corporate finance and IT in ST Microelectronics, Food Chain, Burger King, General Soft Drinks and United Automobile. High experience in execution led Daniel to be a driver in process reform and in every organisation he worked in. Daniel is a specialist in Regulatory Affairs and Corporate Services. He has also gained experience in government and served in the Lotteries & Gaming Authority responsible for the Corporate Services Directorate before joining Idea Management consulting and working on the start-to-end transformation of the MEPA into a demerged authority.

Mr Vincent Mifsud Senior Consultant

Ms Sandy Beiruty Consultant Sandy Beiruty graduated with a MSc. Organizational Psychology degree at University of Leeds: Leeds University Business School, UK. Her work experience includes Human Resource Management; relating to personnel selection and recruitment, training and development, leadership, team-building and customer service. She is a certified Occupational Test User in Ability as well as Personality by the British Psychological Society; Psychological Testing Centre. She is currently a Management Consultant and Trainer at IDEA Management Consulting Services Ltd (IMCS), bringing a personalised approach to organisations. She is also currently managing the Recruitment process in view of the fact that IMCS is a licensed recruitment agency. Her role as a Consultant includes performing training needs’ analysis, active participation in steering committee meetings, and conducting primary and secondary research to organisations, to provide evidence-based recommendations for enhanced organisational performance. Sandy is actively involved in the preparation and delivery of training courses through IDEA Leadership and Management Institute, which is licensed by the NCFHE. Her role as a Trainer includes provision of training courses to various organisational levels; including frontline employees to senior management. Throughout her training experience, she takes a collaborative and motivational approach, ensuring to meet organisational needs as well as individual needs in a practical manner.

Vincent Mifsud is a warranted accountant and auditor being a fellow member of both the Association of Chartered Certified Accountants and the Malta Institute of Accountants. He pursued his studies reading for a M.Sc. in Finance with the University of Leicester. Vincent started his working career in the private sector working with a middle tier firm of accountants responsible for audit assignments within several industrial sectors. After 15 years in the private sector, Vincent accepted an offer to work as a consultant in the public sector following it up with stints as an Internal Auditor with Malta Information Technology Agency and later as Chief Executive Officer of both Malta Investment Management Company Limited and Malta Government Investments Limited, two related companies. His principal fields of expertise are finance and management consultancy, external and internal auditing, corporate restructuring and public sector governance.

Ms Kasia Lyczkowska Training & Development Specialist Kasia Lyczkowska completed MSc in Psychology in Leadership Development and Coaching with Walden University (USA) and professional certification in Coaching from NL. She has widespread experience in teaching, coaching and training. Currently she works as Training and Development Specialist focusing on curriculum design as well as management and coordination of custom made and NCFHE-accredited training programmes to fit personal and organizational needs of her clients. She is the author of a number of articles on leadership and personal development as well as solution-oriented and person-centred coaching. She used to work as an Educational Coach for the University of Liverpool, Life and Career Coach for her own practice. She also trained in the areas of leadership and personal and professional development. In her private time, she also served as Vice President of Education in Amsterdam Fusion Toastmasters’ Club being responsible for development of communication and leadership skills of over 30 members. Her passion has always been fed by working with and for people with the aim of boosting knowledge and skills through use of science, creativity, interaction and engagement. Her motto is: “Give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime” Anonymous

Mr Matthew Micallef Office Assistant Matthew Micallef is working as an Office Assistant at IDEA Management Consulting Services Limited. Part of his duties include set up and preparation of training facility as well as printing materials and other related administrative tasks. Matthew is Malta College of Arts, Science and Technology graduate.

What our trainees say

“

The Leadership Training Programme did not only expand our leadership skills, it also changed the way we look at Leadership. IDEA Leadership & Management Institute made it easy for us to conveniently hold our lectures, with trainers that managed to explain Leadership concepts by giving us tangible examples that relate to our workplace. Everyone was engaged through well-structured group-work that provoked us to re-think how we manage our time, work as a team and move forward in a way that benefits everyone. We were so happy with the training programme, we followed it up with the Customer Service Training Programme.

I have known Silvio for more than 25 years. I have used his services as a trainer to deliver several courses in various organisations. His style is practical, down to earth and most important professional. He commits himself to the full in delivering bespoke courses as well. I highly recommend him as a trainer, mentor and coach. Silvio delivers what he commits himself to deliver without any doubt.

“

Emidio J. Friggieri Managing Partner - EFQ Management Consultants

David Mifsud Marketing Manager - Repro

“

We as a company have been working with Idea Management for many years for business consultancy to tailor made training courses. I would highly recommend Idea Management for training and developing staff knowledge and confidence on various business related subjects.

The Award in Human Resource Development and Management was a perfect overview of HR. I have learnt a great deal and feel very confident to put various ideas into practice. Dr Silvio De Bono and Ms. Sandy Beiruty know the subject very well and made the training programme even more interesting.

Idea’s Tutors are knowledgeable. Our staff were always very eager to attend training courses provided. We as a company benefited as staff became very motivated and even more successful and professional in their duties.

I confirmed that working in HR is fascinating and I’d like to progress further my career.

“

Alexia Cuschieri HR Officer

Ron Mifsud Managing Director - Impressions Print & Signs

“

The course on telephone skills and customer care was very interesting and satisfactory. It was very well organized. We were a good group and worked as a team. Even though we all came from the same section of ‘Debt Management Department’, each and everybody shared their ideas and their own experience and one learnt from each other. We never imagined how much we all negotiate with our customers/clients in our working routine until we all shared our daily experience with different styles of negotiation.

The course surely met my expectations as it was organised in a very professional way. The course material presented to us was excellent and I appreciated in particular the feedbacks after each corrected assignment.

We learned a lot and gained more information how to handle our customers whether they are easy or difficult and whether they are by personal contact or over the phone. It helped us to enlarge our proficiency and assertiveness in our service.

I cannot forget to mention the highly prepared training lecturers: Dr. Silvio De Bono and Ms. Sandy Beiruty. They know the subject so much inside out that it was really a pleasure to listen to their lectures.

The tutor was very eager to share her knowledge with us with the sole scope to enhance our efficiency and effectiveness. Participation was also encouraged. She had very good teaching skills, very informative, good listener and very friendly. Keep up the good work!

I really enjoyed the training programme Award in Human Resource and Management. I had the opportunity to experience a different line of studies compared to my precedent studies and this helped me to enrich my knowledge. When my manager suggested me the course I was looking forward to it.

In addition, the group work was also an interesting factor to include in the course. It helped in the sharing of opinions and work experiences as well as enhancing team building with the other trainees. The course was very beneficial for my work and I would definitely recommend it to others.

“

Helen Gravesteijn Blake Agent - Debt Management Department

“

Dr Silvio De Bono of Idea Management Consultancy Services and IDEA Leadership& Management Institute recently delivered, a bespoke, Management Development Programme to senior managers at Bank of Valletta. The training delivery and learning content was to our utmost satisfaction, enabling personal and organisational development.

“

Flavio Vassallo HR Admin.

I would like to thank you for the wonderful experience you are giving us through the journey of this award. I am not bothered anymore if I fail the assignments because the learning experience for me is already a success! I must admit I am officially in Love with the science of managing people and having a look at it from a scientific eye makes it all the more awesome.

“

Paul Gauci

Bernadette Ellul Felice

Executive Head - Training Cent Executive Head - Training Centre

Executive Head - TrAssistant Director - Training and Development 15

Award in Principles of Leadership MQF Level 4 (4 ECTS)

Short-Term Courses

Scope of training

Handle change and conflict through effective communication;

Establishing trust and creating the environment where people can flourish is critical in ensuring you are fully exploiting the potential in your organisation. This training programme shall encourage senior managers to create growth and value to the organisation. Moreover, it will provide all participants with highly refined political and managerial leadership skills associated with the role of Senior Manager and demands in todayâ&#x20AC;&#x2122;s competitive environment. It will also help managers to shift their focus from a status quo environment to a leadership status and thus be able increase growth and successfully lead through changes in their respective organisations/companies.

Develop creative thinking patterns and diagnostic and evaluation skills; Develop Leadership skills including motivation, assertiveness, time and stress management and provide constructive criticism.

Course Details Duration: 1 month Contact hours: 28 hours The course is based on 8 sessions of 3.5 hours each

Target Group

The sessions will be held 2 x per week in the afternoon Fee: â&#x201A;Ź 550 Excl. VAT

Middle managers

Successful candidate will obtain a Certificate of Competence at Level 4 and will be invited for Certificate Award Ceremony

Supervisors

Content: 4 modules

Professionals who would like to gain more insight on current Leadership practices.

Module 1: Introduction to Leadership Module 2: Models and Styles of Leadership Module 3: Developing Leadership Skills for the 21st Century Module 4: Discovering Leadership Characteristics

Course Objectives & Benefits By the end of the training programme, participants should be able to: Take up a Leadership role and develop the necessary competencies; Develop and maintain effective network structures; Gain knowledge on different Leadership theories;

Award in Customer Service Skills MQF level 4 (4 ECTS)

Short-Term Courses

Scope of training

Actively listen to the customer and communicate effectively verbally and non-verbally;

The aim of this training programme is to show that customer care is a new science in the field of Management. Today’s businesses truly depend on the quality of service that members of the organisation offer to each other and to the external client. Through this course, participants will look at the different scenarios and approaches to providing excellent customer service at different levels of the organisation. The course material will highlight the basic practices of Customer Service, providing insight on effective techniques and practices.

Deal with customers’ concerns taking into account different customer personalities and reactions during stressful situations; Manage customers’ experience to achieve customer satisfaction.

Course Details Duration: 1 month Contact hours: 28 hours The course is based on 8 sessions of 3.5 hours each

Target Group

The sessions will be held 2 x per week in the afternoon Fee: €450 Excl. VAT

All participants who are in direct contact with customers

Successful candidate will obtain a Certificate of Competence at Level 4 and will be invited for Certificate Award Ceremony

Course Objectives & Benefits

Content: 4 modules

By the end of the training programme, participants should be able to:

Module 1: Introducing Customer Care Module 2: How to meet customer needs Module 3: Communication in Customer Care Module 4: Handling customer complaints and the way forward

Appreciate customer value and the impact of losing them; Understand customers’ needs and using this information to provide a tailored approach to customer care Develop own and others’ customer service skills; Develop, implement, assess and monitor developments to the organisation’s customer service quality level; Identify qualitative and quantitative models relating to customer needs; Use information gathering techniques to tackle customer requests/ complaints; 19

Award in Human Resource Development and Management MQF Level 5 (4 ECTS)

Short-Term Courses

Scope of training

Familiarise oneself with the HR cycle from resourcing to performing;

The scope of the training course is to introduce learners to current practices in human resources (HRM). The course provides an overview of the procedures HR professionals develop and implement to ensure they have the right employees at the correct time to increase the company’s productivity and profitability. Topics will include recruitment and selection, motivation techniques, training and development, employee relations and performance management.

Appreciate the value of training and development as one of the main tools for employee growth in terms of succession and career planning; Understand and practice some of the main HR tools required in today’s management world; Understand how to influence employee engagement and commitment towards work and thus influence increase in efficiency and effectiveness of operations.

Course Details

Target Group

Duration: 1 month

Middle managers

Contact hours: 28 hours

Functional managers

The course is based on 8 sessions of 3.5 hours each

Personnel already in the Human Resources Management field

The sessions will be held 2 x per week in the afternoon

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Fee: €550 Excl. VAT Successful candidate will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Course Objectives & Benefits

Content: 4 modules

By the end of the training programme, participants should be able to:

Module 1: Foundations and Principles of HR Management Module 2: Building Employee Competence Module 3: Managing for Performance Module 4: Tools in Achieving Good Practice in HRM

Appreciate how the disciplines of HRM and HRD have developed over the years; Understand the basic foundations of HRM and HRD in today’s management world; Comprehend the relation between sound HR strategies and practices as well as come to terms with the factors influencing viability and survival of any business enterprise; 20

Award in Project Management MQF Level 5 (4 ECTS)

Short-Term Courses

Scope of training

Manage and monitor projects taking account of risk management, time, budget and expenditure

The aim of this training programme is to provide team leaders and managers with the necessary tools and knowledge to manage and lead projects in their respective field. The course will enable participants to not only design and plan projects but more over enable them to acquire the necessary skills to control and evaluate projects within the set time frames across a time frame and within the pre-established costs.

Manage and monitor project team

Course Details Duration: 1 month Contact hours: 28 hours Content: 4 modules The course is based on 8 sessions of 3.5 hours each The sessions will be held twice a week in the afternoon Successful candidates will achieve Award in PM

Target Group Project Coordinators

Module 1: Introduction to Project Management Module 2: Managing Projects Module 3: Managing Risk Module 4: Managing the Project Team

Project Team Leaders Project Managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Apply key aims, objectives, phases, milestones, etc. to the life of a project in a chosen area of application Apply planning and monitoring techniques Apply risk management processes Set realistic measurable objectives and ensure positive results of the project that ends within set timeframes and budget Deal with challenges related to different phases of Project Management

Award in Principles of Human Resource Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This training programme targets HR management topics which includes: strategic importance, job analysis and design, planning, human rights and legal considerations, recruitment, selection, orientation and training, performance management and appraisal, compensation, and employee relations. Participants will be provided with an overview of the general principles of HR management.

Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon Fee: â&#x201A;Ź550 Excl. VAT Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules

Middle HR managers

Module 1: Introduction to HR Management Module 2: Functions of HR Management Module 3: Soft and Hard HR Principles Module 4: Strategic HR

Supervisors Personnel already in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand principles and functions of HR management Analyse contemporary HR issues in the work environment Apply theories, methods or techniques used by HR practitioners with functions such as; recruitment, selection, performance management, training and development, compensation and benefits and employer/employee relations

Award in Strategic Human Resource Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This training programme explores the relationship between the management of people and the pursuit of an organisationâ&#x20AC;&#x2122;s strategic goals and objectives. Specific topics include human resource planning and strategy, job analysis and design, performance appraisal and performancerelated pay, learning and career management, employment relations, diversity management and international human resource management.

Target Group

Module 1: Strategic HR Management Module 2: Human Resource Planning and Strategy Module 3: Learning and Career Management Module 4: Job Analysis and Design & Performance Appraisals

Middle HR managers Supervisors Personnel currently in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Identify the key HRM functions and operations Define, explain, illustrate and reason with the key HRM concepts Identify the links between HRM functions and operations and organisational strategies, structures and culture; Demonstrate awareness of the different contexts that impact the operation of HRM 23

Award in Effective Human Resource Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This training programme covers effective human resource management practices. Participants will learn how to transform HR to a fully-fledged business partner that directly contributes to the delivery of organisational goals.

Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon Fee: â&#x201A;Ź550 Excl. VAT Successful candidate will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules

Middle HR managers Supervisors

Module 1: Strategic Management of HR Functions Module 2: The different HRM models Module 3: Conflict and Ethical Issues Concerning HRM Module 4: Compensation, Recognition & Employee Relations

Personnel currently in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the concepts of Strategic Human Resource Management Explore the link between Strategic HRM and business goals in a practical manner Apply ethical principles related to HR Positively impact the organisationâ&#x20AC;&#x2122;s net earnings Understand the core management skills necessary to be an effective a Strategic HRM practitioner Develop an action plan for improving organisational skill sets

Award in General Management Issues Related to Human Resources MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This programme focuses on how to align reward programmes with talent and business strategies. Knowledge to enhance controls for human capital processes and mitigating risk around HR will be gained. Participants will also learn how to improve HR operations through workforce analytics and to enhance transaction value through human capital programmes. Global mobility and diversity management will also be covered.

Target Group

Module 1: The Dynamics of the Organisation Module 2: Risk Management in HR Module 3: The International Dimension: Cultural Differences & Managing Diversity Module 4: Focus on Skills & Reward Effectiveness

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the dynamics of the Organisation Explore and align reward programmes with talent and business strategies Identify the risk management processes Use workforce analytics to improve HR operations Develop an action plan for improving organisational effectiveness

Award in Resourcing and Talent Planning MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This programme focuses on aligning reward programs with talent and business strategies as well as how to enhance controls for human capital processes and mitigating risk around HR. Participants will also learn how to improve HR operations through workforce analytics and to enhance transaction value through human capital programs. Global mobility and diversity management will be covered as well.

Target Group

Content: 4 modules

Middle HR managers

Module 1: Contemporary Labour Market Trends Module 2: Core talent-Planning Activities Module 3: Resourcing Strategies Module 4: Recruitment and Selection

Supervisors Personnel currently in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand key contemporary labour market trends and their significance for different organisations and in different countries Undertake core talent-planning activities Contribute to the development of resourcing strategies Manage recruitment and selection activities effectively and within the expectations of the law and good practice Understand how to maximise employee retention Manage dismissal, redundancy and retirement effectively and lawfully 26

Award in Motivation in the Workplace MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

Participants of this programme will explore the meaning of motivation as well as evaluate main theories of motivation and its link to job satisfaction and employee engagement. In result, it will help participants to create a more dynamic, loyal, and energised workplace.

Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon Fee: â&#x201A;Ź 550 Excl. VAT Successful candidate will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules

Middle HR managers Supervisors

Module 1: What is Motivation: Motivation & Supervision Module 2: Motivational Theories Module 3: The Role of Values and Human Performance Module 4: Creating a Motivational Climate

Personnel currently in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Define motivation and its impact on performance Define motivational theories in the workplace Recognise how values impact employeesâ&#x20AC;&#x2122; behaviour Incorporate motivational techniques to create a positive motivational climate Describe the relationship between motivation and job satisfaction Develop a motivation strategy

Award in Employee Commitment at Work MQF Level 5 (6 ECTS)

Short-Term Courses

Manage employeesâ&#x20AC;&#x2122; job expectations, illusive relationships, attributional processes, Organisational Citizenship Behaviour (OCB) as an indication of employee commitment and value OCB on organisational accomplishments

Scope of training This programme provides participants with defined steps for establishing good management skills and increasing employee trust and loyalty. By presenting concepts that teach balancing self-fulfilment with job commitment, participants will be able to empower employees and increase productivity and company loyalty on the longer run.

Course Details Duration: 1.5 months Contact hours: 38.5 hours

Target Group

The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon

Middle HR managers

Fee: â&#x201A;Ź550 Excl. VAT

Supervisors

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Personnel already in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Content: 4 modules Module 1: Commitment and Organisational Citizenship Behaviour (OCB) Module 2: High Commitment Model Module 3: Data collection methods in measuring employee commitment Module 4: Developing a Commitment Strategy

Course Objectives & Benefits By the end of the training programme, participants should be able to: Build a committed, growth-oriented organisation

Create an enhanced work environment and increased success by communication, motivating employees, promoting career development, acknowledging, praising of good performance, exhibiting ethical behaviour and encouraging occupational wellbeing Increase employee trust and loyalty with communication

Award in Structuring and Managing Organisations MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Identify and evaluate traditional and non-traditional models and modern approaches

This programme provides participants with the ability to analyse the structure, processes and management of organisations, and ‘tools’ to identify the most appropriate ways of improving organisational performance and effectiveness. Participants will be provided with a framework for understanding the order and systems of command through which the work of the organisation is undertaken. Participants will also learn how to develop organisational effectiveness, and the importance of the role of management as an integrating activity.

Target Group Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon Fee: €550 Excl. VAT Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules Middle HR managers

Module 1: The Strategic Implications of Organisation Design Module 2: The Star shaped model; Strategy, Structure, Process, Rewards and People Module 3: Traditional Models and Non-traditional Models and Modern Approaches Module 4: Aligning Strategy, Structure and Organisation Design

Supervisors Personnel currently in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Evaluate the forces shaping today’s organisation Create and integrate processes Manage processes in organisations such as; stages of team development, stages of group development, team effectiveness and development and integrate team roles 29

Award in Managing People MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Implement change programmes for employee empowerment

The primary objective of this training programme is to enable HR employees to make more effective contributions to the organisation by developing core skills central to managing people at the workplace. Participants will be provided with a framework for developing employees’ work relations as well as understanding importance and benefits of empowering employees. Participants will also learn how to create a balance between job enlargement and job enrichment through talent management, career development and training and development.

Evaluate the drivers of the changing workforce Create a relational aspect between the employee and the job Create a balance between job enlargement and job enrichment through talent management, career development and training and development

Course Details Duration: 1.5 months Contact hours: 38.5 hours

Target Group

The course is based on 13 sessions of 3 hours each

Middle HR managers

The sessions will be held 2 x per week in the afternoon

Supervisors

Fee: €550 Excl. VAT Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Personnel already in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Content: 4 modules Module 1: Forced vs Non-Forced Employee Interaction Module 2: Importance and Benefits of Empowering Employees Module 3: Workplace Theories Module 4: Developing an Employees’ Work Relations

Course Objectives & Benefits By the end of the training programme, participants should be able to: Manage interaction of employees with others Empower employees through open communication, encourage risk taking, define roles, provide feedback, share knowledge, acknowledge and reward self-development initiatives and encourage autonomy 30

Award in Organisation Development MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Analyse group and individual level diagnosis in terms of; inputs and outputs, design structures and analysis

The primary objective of this training programme is to improve organisational performance through people development and process optimization, while creating scenarios that are conducive to change, innovation and the reinforcement of company values.

Analyse and develop effective interventions

Course Details Duration: 1.5 months

Participants will learn how to manage organisational development, evaluate and analyse open-systems models as well as analyse and develop effective interventions.

Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon Fee: â&#x201A;Ź550 Excl. VAT

Target Group

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Middle HR managers

Content: 4 modules

Supervisors Personnel already in the Human Resources Management field

Module 1: Organisational Development Concepts Module 2: Foundations and Models of Organisational Development (OD) Module 3: Organisational Diagnosis; Open-Systems Model Module 4: Types of Effective Interventions

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Manage organisational development in terms of success indicators, employee readiness for organisational development and organisational diagnosis Evaluate and analyse open-systems models of organisational diagnosis

Award in Training and Development MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Review and update provision of training and development

The primary objective of this training programme is to enable participants to develop the necessary knowledge, skills and confidence to undertake training activities. The programme encompasses the development of competencies that will enable participants to identify and assess training needs, and to develop, plan, organise, deliver and evaluate relevant training activities.

Analyse the training advantages for employees

Analyse the need for training on an organisational level

Course Details Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each

Target Group

The sessions will be held 2 x per week in the afternoon Fee: â&#x201A;Ź550 Excl. VAT

Middle HR managers

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Supervisors Personnel already in the Human Resources Management field

Content: 4 modules

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Module 1: Key Factors in Developing and Implementing a Competency Framework Module 2: The Training Process - Developing, Implementing and Evaluating Training Module 3: Training Needs Analysis Module 4: Performance Management Programmes and their Development

Course Objectives & Benefits By the end of the training programme, participants should be able to: Measure employeesâ&#x20AC;&#x2122; skills and competencies Establish the aim of the competency framework Develop a team with members representing the various roles/ departments Be responsible for the inclusion of the employees in the competency framework development Link assessments to training and development initiatives

Award in Knowledge Management and Learning Organisation MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Evaluate the relation of knowledge management and social learning

The primary objective of this training programme is to enable participants to explore the connection between knowledge management and organisational learning, associated theories and the personal and professional skills associated with designing and implementing knowledge management strategies that promote organisational learning.

Identify and overcome challenges in the implementation of knowledge management systems Develop a learning environment Organise information and knowledge, structure information and prepare for learning Overcome barriers of organisational learning

Target Group

Course Details

Middle HR managers

Duration: 1.5 months

Supervisors

Contact hours: 38.5 hours

Personnel already in the Human Resources Management field

The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Fee: â&#x201A;Ź550 Excl. VAT Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Course Objectives & Benefits

Content: 4 modules

By the end of the training programme, participants should be able to:

Module 1: Knowledge Management Processes and Models Module 2: Implications and Barriers of Knowledge Sharing Module 3: Knowledge Sharing Tools, Techniques and Functions Module 4: Pillars of an Effective Learning Environment

Identify how individuals acquire and segment knowledge Manage the development of trust in knowledge sharing Analyse the integration of knowledge sharing tools in the organisation Utilise ICT for effective networking, collaboration and knowledge sharing

Award in Setting a Performance Management Programme (PMP) MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Comply with the changing and developing aspects of performance management in terms of; management’s shift from power and control to mentoring and guidance and web-based performance management systems

The primary aim of this training programme is to enable participants to understand how to set PMP, identify its challenges as well as conduct performance planning. Participants will also learn how to formulate performance objectives by using SMART principles and measure job performance.

Course Details Duration: 1.5 months Contact hours: 38.5 hours

Target Group

The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon

Middle HR managers

Fee: €550 Excl. VAT

Supervisors

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Personnel already in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Content: 4 modules Module 1: The Significance of Performance Management Performance and Rewards Strategies Module 2: The Performance Management Cycle Module 3: Practical Philosophies behind a PMP and Benefits of PMP Module 4: Performance Objectives and Key Performance Indicators

Course Objectives & Benefits By the end of the training programme, participants should be able to: Manage a performance management culture Converge PMP to organisational strategy Facilitate employees’ embracement of PMPs Set performance objectives and job performance indicators Measure job performance indicators Manage rewards to performance

Award in Employee Appraisal MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Establish and communicate the organisationâ&#x20AC;&#x2122;s values, objectives to be reached, motives and strategy

The primary objective of this training programme is to enable participants to create the right environment for effective appraisals. Participants will learn how to plan, formulate and conduct an appraisal interview, co-align appraisal results with training and development as well as identify the organisational factors leading to future success. Additionally participants will learn about objective measures in performance management.

Ensure objective measures in performance management Ensure frequent collection of data

Course Details Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each

Target Group

The sessions will be held 2 x per week in the afternoon Fee: â&#x201A;Ź550 Excl. VAT

Middle HR managers

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Supervisors Personnel already in the Human Resources Management field

Content: 4 modules

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Module 1: Types of Appraisal Schemes and Appraisal Interviews Module 2: Developing a Career Path for the Employee Module 3: Alignment Model, Career Anchors and the Three Elements of Career Planning Module 4: Contemporary Issues in Performance Management

Course Objectives & Benefits By the end of the training programme, participants should be able to: Co-align appraisal results with training and development Create the right environment for effective appraisals Plan, formulate and conduct an appraisal interview Identify the organisational factors leading to future success

Award in Rewarding Employees MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

The aim of this training programme is to equip participants with knowledge on how to connect organisational excellence to people management by systematically developing, and rewarding employees. Participants will learn how to assess, plan, and develop high-value people to meet organisation’s current and future needs.

Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon Fee: €550 Excl. VAT Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules

Middle HR managers Supervisors

Module 1: Motivation and Commitment - The Short Term and Long Term Effect of Rewards Module 2: The Reward Management Framework and Procedures Module 3: Types of Rewards and Reward Discrepancies Module 4: Establishing Reward Strategies

Personnel already in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Differentiate between intrinsic and extrinsic rewards Supervise the relation between competencies and rewards Monitor development review plans Be responsible for the assessment of reward implementation and monitoring Manage the communication of the rewards’ benefits

Award in Managing Industrial Relations MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

The aim of this training programme is to equip participants with skills and competencies to prepare the documentation to the Industrial Tribunal, present a case to the Industrial Tribunal as well as implement its decision. Participants will also learn about Psychological Contract and Psychological Contract Models.

Target Group

Content: 4 modules

Middle HR managers Supervisors Personnel already in the Human Resources Management field

Module 1: The Employment and Industrial Relations Act 2002 and Subsequent related Legal Notices Module 2: The Functions of the Industrial Tribunal Module 3: The Trade Union and House Unionsâ&#x20AC;&#x2122; Roles and Responsibilities Module 4: The Uses of the Psychological Contract and Psychological Contract Models

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Inform employees of major corporate changes Present a case to the Industrial Tribunal Prepare the documentation for an Industrial Tribunal Implementation of Industrial Tribunal decisions Develop trust and confidence Build a communication network with unions

Award in Developing Collective Agreements MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

The aim of this training programme is to equip participants with skills and competencies to draft new, renew old, and deal with multiple Collective Agreements aiming for convergence. Participants will also learn about use of neutral and noncommittal language in Collective Agreements.

Target Group Middle HR managers

Content: 4 modules

Supervisors

Module 1: Defining a Collective Agreement Module 2: Different Sections and Setting of Collective Agreements Module 3: Bi-lingual Issues in Collective Agreements, Interpretations and their Resolution Module 4: Cross-referencing of different Collective Agreement Clauses

Personnel already in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Set the boundaries of a Collective Agreement Draft a new Collective Agreement Renew a Collective Agreement Include HR strategy in Collective Agreement principles Use neutral and non-committal language in Collective Agreements Deal with multiple Collective Agreements; aiming at convergence

Award in Negotiating and Collective Bargaining MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This training programme equips participants with negotiation skills including: the process, approaches, tactics and techniques of labour negotiation applicable to the specific situation within the context of the organisational policy framework. The content includes the context of conflict, collective bargaining, negotiations and communication skills related to achieving win-win situations.

Target Group

Content: 4 modules

Middle HR managers Supervisors Module 1: Nature of Negotiation Opportunities and Dangers Module 2: Managing the Negotiation Conflict-Control Module 3: Phases of the Negotiation Session Module 4: Communication and Negotiation - Presenting Ideas and Gaining Formal Approval

Personnel already in the Human Resources Management field Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Introduce negotiation opportunities Manage the development of the conceptual framework Manage the Negotiation Climate-Control Create lasting commitment to achieve implementation Communicate effectively in negotiation Gather information, prepare the presentation and gain formal approval

Award in HR in the Global Scenario MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Identify contemporary ethical dilemmas and be responsible for management decisions and moral decisions

The aim of this training programme is to provide participants with know-how relating to managing HR in global, diverse and multinational environments. Participants will learn about current trends in acquiring, impact of culture on the organisation as well as conventional approaches and methods of coordination of global environments.Participants will be able to manage and overcome barriers to international communication, identify contemporary ethical dilemmas and acquire a skill to coordinate globally-impacted environments.

Course Details Duration: 1.5 months Contact hours: 38.5 hours The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon Fee: €550 Excl. VAT Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules

Middle HR managers Supervisors Personnel already in the Human Resources Management field

Module 1: Globalisation and International Human Resource Management Module 2: Leadership and Organisational Growth – Constructing Global Leadership Module 3: Management and Cultural Differences – Cultural Diversity in Management Module 4: New Global Talent Systems and the Changing View of Careers & International Coordination

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Course Objectives & Benefits By the end of the training programme, participants should be able to: Identify innovative and contemporary ways to acquire talent Manage organisational adaptation on the impact of culture Manage and overcome barriers to international communication

Award in HR in the 21st Century MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Supervise HR practitioners’ and line managers’ responsibilities

The aim of this training programme is to provide participants with a critical understanding of HR functions in the 21st century, the changing role of HR practitioners and implication of developments on HR and possible challenges affiliated with globalisation.

Be responsible for creativity and innovation within the organisation

Participants will learn to provide guidance on the developments and challenges of HRM and manage and monitor the workforce necessities and trends.

Course Details

Embrace values and their importance Manage and monitor the workforce necessities and trends

Duration: 1.5 months Contact hours: 38.5 hours

Target Group

The course is based on 13 sessions of 3 hours each The sessions will be held 2 x per week in the afternoon

Middle HR managers

Fee: €550 Excl. VAT

Supervisors

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Personnel already in the Human Resources Management field

Content: 4 modules

Professionals who would like to enter the HR field as they will gain more insight on current Human Resource practices

Module 1: The Traditional View of HRM and the Modern 21st Century View Module 2: The Implication of Developments on HRM such as; Digital Advances, Globalisation, Demographics and Ethics Module 3: The Changing Roles of the HR Practitioners Module 4: Challenges for HRM in 21st Century

Course Objectives & Benefits By the end of the training programme, participants should be able to:

Provide guidance on the developments and challenges of HRM such as; technology in data collection and analysis, facilitating talent management through new technologies, the involvement of gaming in the HR world, the development of new competitors and the aging population

Underpinning Principles of Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This programmeâ&#x20AC;&#x2122;s aim is to focus on different types of management functions. It intends to equip participants with necessary tools to achieve good practice in management roles. Participants will familiarise themselves with the advantages and challenges of planning, organising, controlling, directing, and communicating. Upon completion, participants should be able to work as active members of a team utilizing these functions of management.

Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony Content: 4 modules

Target Group

Module 1: Functional Roles of Management Module 2: Building Effective Communication with Employees Module 3: Managing for Performance Module 4: Tools to Achieve Good Practice in Managing People

Assistant Managers Junior Managers Individuals in the workforce who aspire to become managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Practice the different functional roles of a manager Communicate in an impartial manner with employees, acknowledge good performance and exhibit ethical behaviour Set occupational goals and execute them in a timely manner Prioritise and delegate work according to importance and urgency Manage and develop talent of own subordinates

Award in Marketing Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Prepare appropriate market targeting strategies for different industry sectors

This training programme explores all aspects of running successful marketing operations. Participants will learn how to use marketing tools such as SWOT analysis, Product Positioning Tools, and segmentation methods to identify relevant target markets.

Analyse an organisationâ&#x20AC;&#x2122;s current marketing mix to determine its success rate Design a marketing plan with a well-integrated marketing mix

Course Details

Target Group

Duration: 1.5 months

Assistant Managers

Contact hours: 40 hours

Junior Managers

The course is based on 12 sessions of 3.5 hours each

Individuals in the workforce who aspire to become managers

The sessions will be held 2 x per week in the afternoon Successful candidate will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Course Objectives & Benefits

Content: 4 modules

By the end of the training programme, participants should be able to:

Module 1: The History of Marketing - The Development of the Marketing Concept Module 2: Marketing Research and Integration of Information in Marketing Decisions Module 3: Marketing Tools - SWOT Analysis and Product Positioning Analysis Module 4: Segmentation and Extended Marketing - the Interdependent Marketing Mix

Create an on-going plan for customer satisfaction to be integrated into the marketing concept Collate internal and external information and present it as a basis for decision making Conduct a SWOT analysis and present information as a basis for decision making Demonstrate product positioning using the Boston Matrix and present information as a basis for decision making Use segmentation methods to identify relevant target markets

Award in Human Resources Development and Management MQF Level 5 (6 ECTS)

Short-Term Courses

Identify and develop sources of Motivation for the workforce

Scope of training

Promote ethics and morality in an organisation

The scope of this training course is to introduce learners to current practices in Human Resources Management (HRM). The course provides in depth overview of the processes HR professionals implement to ensure they have the right employees at the correct time and place to increase organisational productivity and profitability. Topics include recruitment and selection, motivation techniques, teambuilding, training and development, employee relations and HR functions.

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidate will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules Module 1: HRM Practices within Different Organisational Settings and Contexts Module 2: The Functions of Strategic HRM and the Role of CSR in relation to HRM Module 3: The Training Cycle and Methods of Knowledge Transfer Module 4: The Importance of Teamwork in reaching Organisational Goals

Assistant Managers Junior Managers Individual in the workforce who aspire to become managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Apply good HRM practices within different organisational settings and contexts Create a relational aspect between employees and their job Set performance objectives and key performance indicators Understand the principles of Recruitment and Selection Identify and implement training programmes to improve employeesâ&#x20AC;&#x2122; skills Evaluate philosophies behind HR Practices

Award in Strategic Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Supervise job design for strategy implementation Measure performance and strategic management by overcoming barriers.

This training programme will enable participants to examine strategic management processes and phases as well as their challenges. Participants will familiarise themselves with strategic management in various contexts, particularly with corporate governance and social responsibility. Participants will also analyse external and internal organisational forces and gain knowledge on the PESTEL framework and SWOT analysis. Participants will gain an understanding of the various factors involved in strategy implementation.

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules

Assistant Managers Junior Managers Individuals in the workforce who aspire to become managers

Module 1: Strategic Management: Processes, Phases, Benefits and Barriers Module 2: Corporate Governance and Social Responsibility Module 3: SWOT and Environmental Analysis; the PESTEL Framework Module 4: Performance Management and Evaluation of Goalsâ&#x20AC;&#x2122; Achievements

Course Objectives & Benefits By the end of the training programme, participants should be able to: Manage ethical concerns responsibly and effectively Evaluate external forces through the PESTEL framework and forecasting Conduct an internal analysis through SWOT and analyse the financial, marketing, operations and human resources plan

Award in Finance Management MQF Level 5 (6 ECTS)

Short-Term Courses

Assist in financial-based decisions for the prosperity of organisations

Scope of training

Carry out internal and external audits

This training programme will equip participants with knowledge on the managerial finance function, and role of financial management. Participants will familiarise themselves with financial statements and their purpose as well as critically assess the nature of costs i.e. direct, indirect, sunk and opportunity cost. In addition participants will learn about capital structure and the relationship between profit and cash flow.

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group Assistant Managers

Content: 4 modules

Junior Managers Individuals within the workforce who aspire to become managers

Module 1: The role and function of Financial Management Module 2: The Nature of Costs, Time and Value of Money Module 3: Cash flow and Profit, Financial-Based Decisions and Asset Management Module 4: Internal Controls â&#x20AC;&#x201C; Internal and External Auditing

Course Objectives & Benefits By the end of the training programme, participants should be able to: Identify the financial structures of legal forms of business organisations Critically evaluate the nature of costs, i.e. direct, indirect, sunk and opportunity cost Identify the relationship between profit and cash flow Identify cash inflows and outflows in an organization Interpret the cash flow statement of an organisation

Award in Operations Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

This training programme will equip participants with knowledge on the benefits of operations management. Participants will become familiar with the main operations, functions and managing processes in an organisations. In this course, participants will understand the design of products and services and examine operations management performance objectives. In addition, participants will gain basic knowledge on the operations model; layout and flow.

Target Group

Module 1: Defining Operations Management and Business Development Strategies Module 2: The Roles and Responsibilities of the Operations Function Module 3: The Operations Model; Layout and Flow Module 4: Planning and Control Processes in an Organisation

Assistant Managers Junior Managers Working individuals who are aspired to become managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Demonstrate the link between operations, production and competitiveness in an organisation Pursue the operations management performance objectives of an organisation Assist in operations activities Monitor the design of products and services Assist in implementing strategy decision making in operations management Carry out tasks in connection to planning and control

Award in Project Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Course Details

The aim of this training programme is to provide participants with the necessary tools and knowledge to manage and lead projects in their respective field. The course will enable participants to design and plan projects and acquire skills to control and evaluate projects within set time frames and within pre-established costs.

Target Group

Content: 4 modules

Assistant Managers

Module 1: Defining Project Management - The Five Functions of Project Management Module 2: Project Management Tools and Techniques Module 3: The Management Process, Participants in the Project and the Work Breakdown Structure Module 4: Cost Budgeting and Management, Reporting System and Closing the Project

Junior Managers Individuals in the workforce who aspire to become managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Apply key aims, objectives, phases and milestones to the life of a project in a selected area of application Create a project management action plan indicating time frames using appropriate software Build a communication plan to disseminate actions and involve parties Carry out project risk assessment and costing to ensure that the project is beneficial, successful and within budget Manage resources and company budget in a responsible manner to ensure profit and avoid incurring losses

Award in Economics MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Follow politics and current events to remain abreast of new developments and changes

The aim of this training programme is to understand theories of micro and macro-economics, which identify economic variables affecting individuals, firms and markets and societies, governments and countries respectively. . These economic theories are not to be studied in a vacuumâ&#x20AC;&#x201D;rather, they are to be applied to real-world issues. This course aims to equip its participants with the necessary knowledge and skills to analyse the economic activities within the country and the international marketplace. It also seeks to determine the position of an organisation in relation to the dynamics between buyers, sellers, borrowers and lenders in a microeconomic environment.

Carry out qualitative and quantitative research when conducting business analysis Develop an effective competitive strategy for an organisation

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group Assistant Managers

Content: 4 modules

Junior Managers

Module 1: Applied Economics for Managers Module 2: Economic Models and Theories Module 3: Market Performance and Market Efficiency Module 4: Integration of Theory, Data and Judgement

Individuals in a workforce who aspire to become managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Determine the place of an organisation in relation to the dynamics between buyers, sellers, borrowers and lenders in a micro economic environment Analyse the economic activity of the country and the international marketplace

Award in Entrepreneurship MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Use the appropriate business and software tools when developing a business plan

The aim of this training programme is to introduce the concept of entrepreneurship and provide a sound foundation in business management. Participants will be exposed to Entrepreneurial Values and Skills, Problem Solving Techniques and Successful Business Planning. Upon completion participants will be able to define an idea and develop a successful business plan to meet desired business vision.

Collect data and information to aid in decision making and planning

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon

Target Group

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Assistant Managers Junior Managers

Content: 4 modules

Individuals in the workforce who aspire to become managers

Module 1: The Role of Entrepreneur-Entrepreneurial Values and Skills Module 2: Problem Solving and Decision Making Module 3: Finance and Marketing Tools for Entrepreneurs Module 4: The Business Plan

Course Objectives & Benefits By the end of the training programme, participants should be able to: Develop a business plans to meet the business vision and target audience Deal effectively with the day-to-day tasks of running own business Build a team of driven goal oriented employees Evaluate a business plan to mitigate problems Carry out a risk assessment of a business plan and vision Create an action plan showing deadlines, tasks and participants 50

Award in Service Driven Organisation MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Solve problems with clients in a efficiently and effectively to ensure customer satisfaction and retention

The aim of this training programme is to portray that customer care is a new science in the field of Management. Todayâ&#x20AC;&#x2122;s businesses truly depend on the quality of service that members of the organisation offer to each other and to the external client. Through this course, participants will look at the different scenarios and approaches to providing excellent customer service at different levels of organisation. The course material will highlight the basic practices of Customer Service, providing insight on related effective techniques. Customer care systems, dealing with customer objections as well as understanding their needs are just few of many topics covered in this course.

Manage stress that customer services providers experience Evaluate complaints received and take corrective action to avoid reoccurrence

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group

Content: 4 modules

Assistant Managers

Module 1: The Customer Service Driven Organisation Module 2: Operational Customer Care within an Organisation Module 3: Organisational Systems â&#x20AC;&#x201C; Tools to Measure the Effectiveness Customer Care Service Module 4: Organisational Communication and Continuous Improvement Models

Junior Managers Individuals in the workforce who aspire to become managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Measure the effectiveness of the customer service being offered bya company Manage the customer service team effectively and ensure good teamwork amongst employees

Award in Principles of Accounting MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Determine that accounting information is provided, reliable, objective and can be easily verified

The aim of this training programme is to equip participants with the ability to interpret and use financial statements in managing and analysing business operations. Furthermore, participants will gain a firm working knowledge of basic accounting terminology and the process by which transactions are analysed and transformed into financial statements.

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Target Group Assistant Managers

Content: 4 modules

Junior Managers Individuals in the workforce who aspire to become managers

Module 1: Accounting Cycles and Financial Statements Module 2: Rules and Concepts of Accounting Module 3: Investments, Budgeting, Balance Sheets Module 4: Accounting Standards and Cash Flow

Course Objectives & Benefits By the end of the training programme, participants should be able to: Follow accounting principles in the preparation of company statements Be responsible to standardise, regulate accounting definitions and methods applied by an organisation Measure the economic activity of a company and identify its place in the market Collect data that portray the financial activities of a business for audit purposes Ensure accounting policies are listed in financial statements

Award in Sales Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Apply recruitment strategies and selection procedures to build own sales team

This aim of this training programme is to equip frontline managers with proven skills, knowledge and tools they require to drive bottom line performance. This in-depth programme includes self-assessments and covers four critical sales management abilities: managing sales performance, sales coaching, recruiting and selecting sales â&#x20AC;&#x153;STARsâ&#x20AC;?.

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon

Target Group

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Assistant Managers Junior Managers

Content: 4 modules

Individuals in the workforce who aspire to become managers

Module 1: The Role of the Sales Manager Module 2: Selling Methodologies, Tools and Techniques Module 3: Sales Planning Processes, Methods and Recruitment Module 4: Traits and Characteristics of an Effective Sales Team - Motivational Theories and Reward Tactics

Course Objectives & Benefits By the end of the training programme, participants should be able to: Work closely with a team to achieve a leading, driven and successful sales team Implement effective training programmes to enhance and build own sales team Deal effectively with constant pressures that a sales-team encounters and provide continuous team motivation. Conduct qualitative and quantitative market research to determine and implement necessary changes

Award in Applied Critical Thinking MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Appraise thoughts to ensure that decisions taken are ethical and moral

This aim of this training programme is to equip participants with a working knowledge of what critical thinking is and how thinking processes impact our behaviour. Knowledge gained will enable insight on strategies to organise thoughts and be able to make informed decisions and to solve problems effectively. Participants will learn how to gather and assess information and evidence in a balanced and reflective manner. This will result in informed conclusions that are justified by reasoned arguments.

Build own critical thinking skills to enhance problem solving and decision making Work effectively with various sources of information

Course Details Duration: 1.5 months Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon

Target Group

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Assistant Managers

Content: 4 modules

Junior Managers Individuals in the workforce who aspire to become managers

Module 1: Introduction to Critical Thinking Module 2: The Tools and Processes of Thinking Module 3: Problem Solving Methods Module 4: From Critical to Creative Thinking

Course Objectives & Benefits By the end of the training programme, participants should be able to: Determine the attitudes and practice skills required to think critically Recognise techniques used to add persuasive force in an argument Determine the relationship between language and thought Evaluate a given situation and determine how critical thinking improves task execution 54

Award in Decision Making in Management MQF Level 5 (6 ECTS)

Short-Term Courses

Scope of training

Participate in brainstorming activities to discuss ideas, build new thoughts and receive feedback

This aim of this training programme is to introduce participants to the variety of decision-making techniques and tools. This will enable potential managers to make the right choices for survival and success of an organisation .Decision making skills are critical, particularly when managing an organisation. The success of an organisation reflects correct processes, techniques and tools used in decision making

Collect information and relevant data to make an informed decision that benefits the organisation Communicate decisions to relevant parties and gather feedback

Course Details Duration: 1.5 months

Target Group

Contact hours: 40 hours The course is based on 12 sessions of 3.5 hours each

Assistant Managers

The sessions will be held 2 x per week in the afternoon

Junior Managers

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Individuals in the workforce who aspire to become managers

Content: 4 modules

Course Objectives & Benefits

Module 1: The Importance of Good Decision Making Module 2: Decision Making Tools and Techniques Module 3: The 7 Basic Steps in Effective Decision Making Module 4: Data Gathering Techniques and Research Methodologies

By the end of the training programme, participants should be able to: Apply the Pareto Principle to assess and prioritise choices Use the most suitable processes and techniques as aids in own decision-making process Carry out a SWOT and PEST analyses of an organisation to assess its potential and market suitability Follow up on decisions to ensure proper and effective implementation

Award in the Functions of Management MQF Level 5 (12 ECTS)

Short-Term Courses

Scope of training

Monitor organisational performance to meet desired objectives

This aim of this exhaustive training programme is to provide participants with professional, methodological knowledge and competencies to take on management roles in organisations. An understanding of tasks related to the development and marketing of products and services will be attained. This in-depth programme covers themes such as: Principles of Management, Change Management, Organisation Structure as well as Motivation. Target Group

Evaluate an organisationâ&#x20AC;&#x2122;s culture effectively Provide continuous professional development to employees to enable successful change adaptation and update their skills Carry out continuous market research to keep abreast with changes in customer trends and needs

Course Details

Assistant Managers

Duration: 3 months

Junior Managers

Contact hours: 80 hours

Individuals in the workforce who aspire to become managers

The course is based on 24 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Course Objectives & Benefits

Content: 4 modules

By the end of the training programme, participants should be able to:

Module 1: Functions of Management Module 2: The Organisation Structures - Developing a Transformational Structure Module 3: Change Management â&#x20AC;&#x201C; The Constant Factor in Organisations Module 4: The Service Organisation - Putting the Customer in the First Place

Build a good working relationship with stakeholders and customers Carry out team building activities amongst employees to enhance team effectiveness Prepare an action plan for project completion Determine change and use the correct business methods to manage it Contribute to the final results of the company by coordinating resources to achieve the organisationâ&#x20AC;&#x2122;s goals

Award in Business Roles MQF Level 5 (12 ECTS)

Short-Term Courses

Scope of training

Ensure that information received is understood and the instruction is carried out

This exhaustive programme explores the multiple roles that managers play in the organisation. In a business environment, there are roles that managers needs to play for the company to run smoothly and coherently. The aim of this programme is to equip participants with the skills to identify the best people, develop them, tackle issues on time, lead, monitor and inspire a team spirit to support organisational goals and bottom line profitability.

Take informed and good decisions when faced with a problem

Course Details Duration: 3 months Contact hours: 80 hours The course is based on 24 sessions of 3.5 hours each The sessions will be held 2 x per week in the afternoon

Target Group

Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Assistant Managers Junior Managers

Content: 4 modules

Individuals in the workforce who aspire to become managers

Module 1: The Value of Interpersonal Roles in Managing Organisations Module 2: Leadership Roles and Models Module 3: Entrepreneurship Models in Management Module 4: Monitoring Internal and External Events

Course Objectives & Benefits By the end of the training programme, participants should be able to: Evaluate the organisational behaviour of people in an organisation to determine response and character traits Allocate the necessary resources and tackle issues in time Manage a team by leading it forward to a personal vision and involve team in organisational activities Develop the skills of employees to enable them to complete tasks effectively and efficiently

Award in Functional Management Skills MQF Level 5 (12 ECTS)

Short-Term Courses

Scope of training

Monitor and manage projects to ensure successful completion

This programme explores the multiple functions that managers play in the organisation. Participants will learn about process improvement, staff development, business development as well as functions of work management and monitoring. An effective manager needs to be familiar with these functions and processes in order to deliver results that contribute to organisational success.

Carry out a post completion audit of the project Ensure that projects satisfy the market requirements

Course Details Duration: 3 months Contact hours: 80 hours The course is based on 24 sessions of 3.5 hours each

Target Group

The sessions will be held 2 x per week in the afternoon Successful candidates will obtain a Certificate of Competence at Level 5 and will be invited for Certificate Award Ceremony

Assistant Managers Junior Managers Individuals in the workforce who aspire to become managers

Content: 4 modules Module 1: Project Control Skills for Managers Module 2: The Structure of a Business Plan and Strategy Development Module 3: The Concept of Anticipatory Management Module 4: Internal and External Communication Modes of Practice

Course Objectives & Benefits By the end of the training programme, participants should be able to: Follow the process of investment decision making when taking decisions for own company Identify profitable project opportunities for own company Use the international 4 methods to evaluate investment opportunities Apply the decision rules when using the internal rate of return Set a communication strategy for the team Implement a project from its proposal to its final stages

Higher Diploma in Human Resource Development and Management MQF Level 5 (120 ECTS) â&#x20AC;&#x201C; 20 modules

long-Term Courses

Scope of training

Gain basic knowledge on Principles of Management, Financial Management, Effective Marketing and Operations Management

The aim of the Higher Diploma in Human Resource Development and Management is to provide a structured educational opportunity for participants who have a career in Human Resource Management or those entering into the HR profession with relevant experience. This programme provides a solid grounding in HRDM upon which participants can build up their career in this field as well as supporting them in their current role. Course content will be delivered on a modular basis facilitating learning and also offering a degree of flexibility which meets the needs of working professionals.

Critically assess organisational motivating and de-motivating factors Gain basic knowledge on Organisational Citizenship Behaviour (OCB) looking atthe effects of cultural differences and frameworks associated with OCB Examine traditional and non-traditional models of organisations and modern approaches to Organisational Design Gain knowledge on Organisational Development concepts such as: Organisational Culture, processes and systems Develop a critical understanding of the development of Competency Framework and a Training Needs Analysis (TNA)

Target Group

Familiarise oneself with the Knowledge Management Model, the Theoretical Model and the Nonaka and Tackeuchi Knowledge Spiral Model

Middle managers Supervisors Functional Managers

Understand the components of Knowledge Transfer and analyse as well as the role of communication in Knowledge Transfer

Course Objectives & Benefits By the end of the training programme, participants should be able to:

Examine the benefits of introducing Performance Management Programmes to the organisation and the employees

Gain knowledge on Management Theories, and Concepts and Principles in HRM

Gain knowledge on the organisational and individual benefits of performance appraisal Analyse how to evaluate, develop, implement and monitor rewards

Gain knowledge on strategic HRM, i.e. its main components, implications, benefits, aims, and strategic levels

Understand the Employment and Industrial Relations Act 2002 and the subsequent related Legal Notices

Familiarise oneself with models and tools for effective HR planning and talent management

Gain knowledge on drafting new Collective Agreements vs. renewing agreements

Course Outline

Examine different types of conflict, negotiation and Climate-Control

Part A: Core Modules 1. Principles of Human Resources Management 2. Strategic Human Resource Management 3. Effective HR Management 4. General Management Issues related to HR 5. Recruitment, Resourcing and Talent Planning

Familiarise oneself with new global talent systems and the changing views of careers Gain knowledge on the changing views of HR; traditional vs. 21st century views of HRM

Part B: Elective Modules

Course Details

6. Motivation in the Workplace 7. Employee Commitment at Work 8. Structuring and Managing Organisations 9. Managing People 10. Organisational Development 11. Training and Development 12. Knowledge Management and the Learning Organisation 13. Setting a Performance Management Programme 14. Employee Appraisal 15. Rewarding Employees 16. Managing Industrial Relations 17. Developing Collective Agreements 18. Negotiating and Collective Bargaining 19. HR in the Global Scenario 20. HR in the 21st Century

Duration: 30 months Contact hours: 770 hours Content: 20 modules â&#x20AC;&#x201C; 120 ECTS each module is worth: 6 ECTS and takes 38.5 hours Each module can be studied separately to achieve an Award (6 ECTS)

You will be awarded a Certificate in HR upon completion of the Core Modules (30 ECTS), a Diploma upon completion of Core and 5 Elective Modules (30 ECTS), and a full Higher Diploma upon completing all the modules required (120 ECTS).

The course is based on 11 sessions per module of 3.5 hours each The sessions will be held twice a week in the afternoon Successful candidates will achieve relevant qualifications according to the level and depth of education they aspire to receive (i.e. Award, Certificate, Diploma or Higher Diploma) Invitation to Graduation Ceremony upon successful course completion 61

Higher Diploma in Business Management MQF Level 5 (120 ECTS)

long-Term Courses

Scope of training

Carry out managerial functions that managers need to adopt a set of roles which have to be conducive to the organisational dynamics at all times

The aim of the Higher Diploma in Management is to provide participants with an advanced management skills and knowledge needed to become an effective manager. The practical nature of this programme ensures participants are equipped to play a vital management role of any organization. Participants will be equipped to interpret and synthesise information to confidently resolve complex issues which face todayâ&#x20AC;&#x2122;s organisations. Participants will also gain a deep level of knowledge and understanding of current issues within Management for their immediate workplace application. It is designed on a modular basis to meet the needs of working professionals.

Apply management skills as various tools which every manager should have in order to perform effectively and efficiently Develop and implement management plans to improve processes within organisation, company or entity Apply critical thinking to solve real world problems at the place of work Formulate management reports in a timely manner Present action plans with the aid of information technology Communicate synergy maps with relevant stakeholders Synthesise data related to management to identify risks

Target Group

Formulate coherent arguments within an academic and contextual framework

Middle managers

Evaluate own management strategy and identify own strength and weakness and modes of improvement

Project Managers Technical Supervisors

Course Details

Course Objectives & Benefits

Duration: 32 months

By the end of the training programme, participants should be able to:

Contact hours: 800 hours Content: 17 modules â&#x20AC;&#x201C; 120 ECTS â&#x20AC;&#x201C;majority of modules are of 6 ECTS apart from 3 modules carrying 12 ECTS each. This amounts to 38.5 hours.

Understand the dynamics and goals of your organisation Understand the importance of change management in a changing and dynamic environment where competition is constantly increasing

Each module can be studied separately to achieve an Award (6 ECTS)

Understand the value of management functions and be able to implement them in the day-to-day activity 62

Course Outline

Part A: Core Modules 1. Underpinning principles of Management (6 ECTS) 2. Marketing Management (6 ECTS] 3. Human Resources Development and Management (6 ECTS] 4. Strategic Management (6 ECTS] 5. Finance Management (6 ECTS] 6. Operations Management (6 ECTS]

Part B: Specialist Modules

Invitation to Graduation Ceremony upon successful course completion

7. Project Management (6 ECTS) 8. Economics (6 ECTS) 9. Entrepreneurship (6 ECTS) 10. Customer Care (6 ECTS) 11. Principles of Accounting (6 ECTS) 12. Sales Management (6 ECTS) 13. Applied Critical Thinking (6 ECTS) 14. Decision Making Techniques in Management (6 ECTS) Part C: Functional Modules 15. Management Functions (12 ECTS) 16. Business roles (12 ECTS) 17. Functional management skills (12 ECTS)

Get your money back â&#x20AC;&#x201C; up to 70% via Tax Credit Scheme Effective from 1st November 2015 until 31st December 2018 Link: www.maltaenterprise.com/en/support/get-qualified 63

1. Business Writing Personal & Professional Development Courses

Scope of training

Course Details

The aim of this course is to help participants understand the main components of business reports, exposing them to good writing practices as well as practical ways to avoid common language and grammatical inaccuracies.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidates will be awarded a Certificate of Competence

Target Group

Content: 4 topics

Professionals who would like to improve business writing skills

Topic 1: Introduction to Business Writing Topic 2: Writing Effective Workplace E-mail Topic 3: Writing a Business Proposal Topic 4: Writing Specialised Reports

Supervisors Middle and Functional managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the importance of writing as a communication tool in business Structure different business reports appropriately Differentiate between clear findings, conclusions and recommendations Become aware of common language and writing misconceptions and errors Improve business writing style and skills.

2. Interviewing Skills Personal & Professional Development Courses

Scope of training

Course Details

The aim of this course is to enable participants to understand the different phases of an interview process. This course is also intended to direct participants towards identifying the skills required to carry out effective interviews and evaluate responses.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will be awarded a Certificate of Competence

Target Group

Content: 4 topics

HR professionals • Recruiters • Sales and Customer Care professionals • Middle and Functional Managers • Professionals who would like to improve interviewing skills

Topic 1: Introduction to Recruitment and Selection Topic 2: Preparation for the Interviewer and interviewee Topic 3: Becoming a great Interviewer – practical session Topic 4: Components of effective interviewing

Course Objectives & Benefits By the end of the training programme, participants should be able to: Fully understand the different preliminaries and essentials of interviewing in today’s environment Prepare oneself prior to an interview Make the necessary preparation before the interview session starts including the preparation of documentation and self Understand how to ask relevant questions to assess candidates according to specified criteria Understand how to assess candidates Understand how to prepare the interview report.

3. Presentation & Public Speaking Skills Personal & Professional Development Courses

Scope of training

Use stance, movement, gestures, facial expressions and eye contact to convey a message and engage with the audience.

The aim of this course is to help participants build up their confidence and skills to best express their natural creativity and enthusiasm through presentations and public speaking. Continual discovery, professional feedback, along with constant practice form part of this powerful course. Public speaking and presentation tools will be covered. By the end of the course participants should be on their way to becoming more confident presenters and public speakers.

Use visual aids which are appropriate and relevant to different audiences.

Course Details Duration: 2 weeks Contact hours: 12 hours The course is based on 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon

Target Group

Successful candidate will be awarded a Certificate of Competence

Professionals from every industry and level who need or will need to use their presentation and public speaking skills at work

Content: 4 topics

Anyone who wants to improve presentation skills for personal satisfaction

Topic 1: Get Started - Know Your Audience Topic 2: Organising Your Speech Topic 3: How to Say It and Your Body Speaks (Hands-on Session) Topic 4: Get Comfortable with Visual Aids - Putting It In Practice

Course Objectives & Benefits By the end of the training programme, participants should be able to: Fully understand the different audiences and their needs Select an appropriate outline which allows listeners to easily follow and understand a speech/presentation Use appropriate transitions between one idea and another / Use appropriate introductions when moving from one idea to another Select the appropriate style and language to communicate ideas clearly, accurately and vividly

4. Communication Skills Personal & Professional Development Courses

Scope of training

Course Details

The aim of this course is to develop participants’ ability to focus on the outcome they want to achieve through communicating with a specific person/group of people. Whether communicating one to one or with an audience, conveying messages effectively is one of the most powerful skills for achieving your objectives.

Target Group

Content: 4 topics

Individual contributors

Topic 1: Communication defined – Reasons for Communication Topic 2: The Communication Process Topic 3: Verbal vs. Non-verbal Communication Impact Topic 4: Communication Styles an Emotional Intelligence and Listening Skills

Managers Team leaders Those whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course Objectives & Benefits By the end of the training programme, participants should be able to: Define goals for more effective communications Create an open environment for communication Build stronger relationships through powerful communication Understand others’ communication styles and needs Facilitate effective team and meeting communications Use Emotional Intelligence to deal with difficult situations

5. Interpersonal Skills: How to solve problems, resolve conflicts and make effective decisions Personal & Professional Development Courses

Scope of training

Turn potential conflict situations into interactions where mutually agreeable outcomes can be achieved

The aim of this course is to assist participants in recognising their own communication styles and how they differ from those of others in the workplace. Additionally, participants will learn how to improve their problem solving, decision making, and conflict resolution skills and how to maintain relationships over time. Through interactive activities, self-assessments, and discussions, participants will gain an awareness of themselves as communicators whilst learning strategies to resolve conflict and make more effective decisions.

Maintain effective relationships

Course Details Duration: 2 weeks Contact hours: 12 hours The course consist of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion

Target Group

Content: 4 topics

Managers

Topic 1: Overview of Interpersonal Skills Topic 2: Awareness of Self and Others Topic 3: Conflict and Conflict Resolution Strategies – Building Effective Relationships Topic 4: Problem-Solving Techniques and Effective Decision Making

Team leaders Everyone would like to enhance their performance by improving their working relationships

Course Objectives & Benefits By the end of the training programme, participants should be able to: Identify your own and others’ communication style and strengths Use techniques for dealing with workplace anger and moving colleagues from ‘no’ to ‘yes’ Identify and apply problem-solving techniques Receive and deliver feedback with confidence

6. Negotiation Skills Personal & Professional Development Courses

Scope of training

Course Details

We all negotiate on a daily basis. On a personal level, we negotiate with friends, family, landlords, car sellers and employers, among others. Negotiation is also the key to business success; no business can survive without profitable contracts. Within a company, negotiation skills can lead to your career advancement. In this course, youâ&#x20AC;&#x2122;ll learn about best negotiation practices and how to apply them in real life.

Target Group

Topic 1: Nature of Negotiation Opportunities and Risks Topic 2: Prepare: Plan your Negotiation Strategy Topic 3: Negotiate: Use Key Tactics for Success Topic 4: Creating Commitment - Close: Create a Contract

Section Leaders Middle Managers Team leaders Those whose success depends on their ability to negotiate

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand negotiation opportunities and risks Use negotiation skills to generate a â&#x20AC;&#x2DC;win-winâ&#x20AC;&#x2122; outcomes Improve existing negotiating skills Prepare for the negotiation and negotiate with confidence Employ appropriate and relevant strategies and tactics

7. Time Management Personal & Professional Development Courses

Scope of training

Course Details

This training programme explains the fundamentals of time management; it will enable participants to gain an understanding of the value of time, proven ways to get the most out of the day, how to balance work and home, techniques for eliminating time wasters and how to conquer procrastination.

Target Group

Content: 4 topics Topic 1: Define Time â&#x20AC;&#x201C; Issues and Practices Topic 2: Overcoming Barriers and Introducing Planning Topic 3: Developing Action Plans Topic 4: How to Stay Focused and Engaged

Professionals of any level whose success depends on their ability to manage time effectively

Course Objectives & Benefits By the end of the training programme, participants should be able to: Develop an action plan for better use of time Understand and demonstrate the use of to-do lists and ABC prioritisation technique Explain the benefits and drawbacks of various calendar systems Formulate SMART objectives and explain their benefits List barriers to successful time management Describe the benefits of being organised

8. Research Method - Critical Thinking Personal & Professional Development Courses

Scope of training

Course Details

Critical thinkers are not only independent thinkers; they are willing to consider all points of view and are careful to take every aspect of an argument into consideration. This course covers the basic techniques and procedures used in the process of organisational research. Topics include: defining research problems, ethics in organisational research, selecting and measuring variables, stating hypotheses, and developing surveys.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Defining Research Problems and Ethics in Organisational Research Topic 2: Selecting and Measuring Variables and Stating Hypothesis Topic 3: Developing Organisational Surveys Topic 4: Qualitative vs Quantitative Research and Mix methods

Target Group HR and Organisational Development professionals Professionals whose success depends on their ability to think critically and find necessary information

Course Objectives & Benefits By the end of the training programme, participants should be able to: Think critically about important issues in organisational research methodology Understand how to conduct research Problem-solving solutions to methodological problems Enhance communication skills and reading/research/writing acumen Take into consideration ethical implications whilst conducting research

9. Leadership Effectiveness Orientation LEADERSHIP COURSES

Scope of training

Course Details

This programme is specifically designed to provide a thorough understanding and background on the themes of leadership and management. Participants who choose this course will explore the fundamentals of leadership skills, the leadership role and leadership competencies and how to apply various elements and behaviours that lead to the development of these skills.

Target Group

Topic 1: The Fundamentals of Effective Leadership Topic 2: Self-Awareness â&#x20AC;&#x201C; assessing your leadership style Topic 3: Strategic problem-solving and decision making Topic 4: Communication Tactics when leading teams

Supervisors Middle and higher managers Professionals who would like to improve their leadership skills

Course Objectives & Benefits By the end of the training programme, participants should be able to: Take up a leadership role and develop the necessary personal competencies as well as those of others; Develop and maintain effective network structures; Gain knowledge on different leadership theories and assimilate them to the leadership role; Handle change and conflict through effective communication; Apply creative thinking patterns and diagnostic and evaluation skills; Apply leadership skills effectively including motivation

10. Effective Leadership and Entrepreneurship LEADERSHIP COURSES

Scope of training

Course Details

This programme is specifically designed to provide a thorough knowledge, skills and tips combining leadership, management and entrepreneurship skills to succeed in today’s complex, uncertain and rapidly-changing world. The programme is focused on entrepreneurial aspects of leadership and how to act to bring about change in an organisation. By analysing the case studies in a number of entrepreneurial contexts, you will learn how to become an effective leader and entrepreneur to diagnose complex organisational challenges, design action plans for managing and eventually solving problems as well as offer recommendations to prevent future similar problems.

Duration: 2 weeks Contact hours: 12 hours The course consist of 4 sessions of 3 hours each. The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Concepts and application of Authentic Leadership Topic 2: Leadership and Leading in Groups and Organisations Topic 3: Change from Outside – Entrepreneurship Topic 4: Growth Development Strategies

Target Group Recently promoted managers Bossiness owners Professionals awaiting promotion Professionals who would like to prepare for leadership role and improve their job prospects

Course Objectives & Benefits By the end of the training programme, participants should be able to: Assume a leadership role and develop the necessary competencies of effective leadership and entrepreneurship Create and lead a high-performing team – use of metrics to drive performance Build an ethical and effective vision and strategy 75

11. Change Management Business Process Re-Engineering Courses

Scope of training

Course Details

This programme provides participants with effective change management tools; participants will be able to recognise and furthermore, own, the process of change within their own environment and within their cultural contextual framework. Furthermore, they will learn how to respond to change by changing their own attitude to risk as well as to adopt strategies to implement and manage change effectively.

Duration: 2 weeks Contact hours: 12 hours The course consist of 4 sessions of 3 hours each The sessions will be held twice a per week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Defining Change: Different Models of Change Topic 2: Reacting to Change: Common Pitfalls of Change Management Topic 3: The Change Process: Initiating and Managing Change Topic 4: Introduction to Business Process Re-engineering

Target Group Leaders Senior Managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Engage best practices in leading change Describe reactions to change Identify strategies for helping change to be accepted and implemented in the workplace Make a persuasive case for change to engage your team and stakeholders Overcome resistance to change with effective communication tools Use tools to measure and monitor change

12. Business Process Re-Engineering Business Process Re-Engineering Courses

Scope of training

Course Details

This programme provides participants with the right tools to understand to look into the business processes and how these can become more effective and efficient in pursuit of ensuring higher customer satisfaction. In addition this training programme outline the different phases of change management within a complete re-engineering background.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each. Alternatively, it is flexible to individual needs. The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion

Target Group

Content: 4 topics

Functional Managers

Topic 1: Identifying the key business functions and processes Topic 2: Mapping the business processes and analysing the different interactions between the business areas Topic 3: Setting the scene for improving the business output through different options Topic 4: Implementing Change through various stakeholders

Line Managers who are directly and indirectly responsible for a business function or a processes Senior Managerial

Course Objectives & Benefits By the end of the training programme, participants should be able to: Learn how to critically analyse and map the current business processes Comprehend how these business process could be re-engineered with a wider understand of the whole business environment Plan a complete change management strategy how to implement the changes and anchor them to ensure business continuity

13. Strategic Business Planning Strategic Management Courses

Incorporate customer needs into strategic planning

Scope of training

Create an attractive vision and mission statement

This programme enables participants to explore techniques in strategic thinking and business planning. Participants will learn to apply methodologies and develop the skills to create business plans which align with organisational goals. Participantsâ&#x20AC;&#x2122; strategic dilemmas will be discussed thoroughly and analysed using various analytical and organisational approaches.

Course Details Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics

Target Group Business Owners Start ups

Topic 1: What is Business Strategy? The levels impacted by Strategic Planning Topic 2: The tools for Strategic Planning - SWOT, PESTLE, Ishikawa Topic 3: Aligning Business Goals - Assessing Internal and External Environment Topic 4: Creating a Compelling Vision â&#x20AC;&#x201C; Strategic Planning Process in the Future

Executives Senior Managers Division Heads

Course Objectives & Benefits By the end of the training programme, participants should be able to: Apply best practices and methodologies in strategic business planning Understand the difference between strategic and operational management Align organisation with your strategic planning goals by integrating strategy, objectives, metrics, and performance Identify strategic planning issues in order to develop a unique competitive advantage

14. Small Business Planning and Management Strategic Management Courses

Scope of training

Course Details

This programme will help participants grasp the technical propensities of initiation, planning, financing and development of a small to medium-sized business. It exposes participants to challenges, opportunities and requirements for effectively managing small businesses. Topics include the key decisions which need to be made by entrepreneurs and managers of such businesses, the driving forces of the small business, opportunity identification, using the opportunity to build value, planning, and financing the venture.

Duration: 2 weeks Contact hours: 12 hours The course consist of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Entrepreneurship Defined â&#x20AC;&#x201C; Types of Entrepreneurs Topic 2: Small Business - Its Opportunities and Threats Topic 3: Small Business Strategies â&#x20AC;&#x201C; Planning, Modelling and Cash Flow Topic 4: Achieving Success in Small Business â&#x20AC;&#x201C; Way Forward

Target Group Entrepreneurs Small to medium company executives and owners

Course Objectives & Benefits By the end of the training programme, participants should be able to: Analyse the entrepreneurial process through which business ideas are evaluated Identify the characteristics of successful entrepreneurs Develop a business strategy aligned with business objectives and position in the market Distinguish between business ideas and opportunities Develop a business plan and model that supports the strategy Understand the financial issues which are most important to small to medium-sized businesses 79

15. Preparing Business Plans Strategic Management Courses

Scope of training

Course Details

Business plans are critical in the achievement of business objectives; this highly practical programme provides participants with a thorough grounding in creating, measuring and implementing a business plan. Participants will address the key strategic, planning and budgetary issues for implementing a successful business plans and have the opportunity to review the initial stages of their own plans using their own real data.

Durato Duration: 2 weeks Contact hours: 12 hours The course consist of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: What is a Business Plan and why do We Need It? Topic 2: Devising Business Plan Documentsâ&#x20AC;&#x201C; Key Steps Topic 3: SWOT, PESTLE, Ishikawa and 7S Models Topic 4: Implementing, Monitoring and Evaluating the Business Plan

Target Group Entrepreneurs Small to medium company executives and owners

Course Objectives & Benefits By the end of the training programme, participants should be able to: Analyse the entrepreneurial process through which business ideas are evaluated Define your purpose, ambition and goals Evaluate your entrepreneurial strengths and weaknesses Create a comprehensive external analysis for your business Analyse your environment, industry and market Develop a business plan and model that supports the strategy

16. Managing Cultural Diversity Strategic Management Courses

Scope of training

Conduct a diversity analysis of their workforce, clientele, business strategies and operations

The aim of this training programme is to enable participants to better understand cultural diversity and how to manage it effectively to improve workplace performance internally and externally. This includes relationships, teamwork, productivity, market knowledge, community relationships, customer service and competitiveness. Larger enterprises can also benefit from taking part in this programme.

Create a comprehensive action plan for managing and monitoring cultural diversity

Course Details Duration: 2 weeks Contact hours: 12 hours The course consist of 4 sessions of 3 hours each

Target Group

The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion

Supervisors Middle and Senior Managers

Content: 4 topics

Entrepreneurs Small to medium company executives and owners

Topic 1: Guiding Principles â&#x20AC;&#x201C; 4 Cornerstones of Diversity Topic 2: How well do you Manage Cultural Diversity? Stereotypes, Assumptions and Bias Topic 3: Why to Manage Cultural Diversity â&#x20AC;&#x201C; Consequences of Ignoring It Topic 4: Cultural Diversity Management â&#x20AC;&#x201C; Concepts and Practice

Course Objectives & Benefits By the end of the training programme, participants should be able to: Define what cultural diversity is Learn about cultural diversity in the workplace and how to manage it internally and externally. Identify the benefits related to recognising and addressing cultural diversity Develop cultural awareness and cross-cultural communication skills Adopt a management style that encourages diversity

17. Cost Benefits Analysis (CBA) Financial Management Courses

Scope of training

Course Details

The aim of this training programme is to provide participants with a systematic way of thinking about the measurement of benefits and costs. By the end of this programme participants will be able to conduct their own cost-benefit analysis on any issue of sufficient interest; participants will be have the opportunity to discuss the key CBA steps and to help develop a sense of its applicability to real-world analyses.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Introduction to CBA Topic 1: Fundamentals of CBA Topic 1: Benefits and Costs in Primary Market Topic 1: Benefits and Costs in Secondary Markets

Target Group Owners of companies Project Managers Decision Makers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Determine when a cost-benefit analysis is required and beneficial Compile a complete analysis, given relevant modelling assumptions or approximations Identify limitations in modelling assumptions, data or political concerns that may compromise the validity of the study Communicate the results of the cost-benefit analysis to stakeholders facilitating political or administrative processes.

18. Elements of Business Finance Financial Management Courses

Scope of training

Course Details

The aim of this training programme is to provide participants with a first-level Corporate Finance course that looks at the essential aspects of financial decision-making. Participants will examine the different ways in which companies can be structured and the various types of ownership that exist. A discussion of both the role of the Financial Manager within an organisation and the roles of financial markets will take place to provide a unified framework for all the topics covered in this programme.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Fundamentals of Corporate Finance Topic 2: Capital Structure - Theory and Evidence Topic 3: Capital budgeting Topic 4: Risk and Return

Target Group Financial Managers Financial Heads

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand basic financial decision-making and valuation concepts Understand and solve problems involving financial mathematics Evaluate different types of securities Develop critical skills in analysing capital budgeting projects Understand the relation between risk and return, Estimate the cost of capital Understand the relevant theory underlying a firmâ&#x20AC;&#x2122;s choice of capital structure and its dividend policy 83

19. Managerial Accounting Financial Management Courses

Scope of training

Understanding the types of budgets to prepare operating budgets, financial budgets and capital budgets

The aim of this training programme is to provide participants with the concepts, theory and practice of the cost-control function of management. Participants will learn what information is needed within an organization; where to obtain this information; and how managers can use this information to plan, control and make decisions. Topics include cost behaviour and forecasting, capital budgeting, activity-based costing and management, costs of quality and productivity improvement programs, cost-volume analysis, tactical decision making and transfer pricing.

Gain an understanding of managementâ&#x20AC;&#x2122;s decision-making process as it relates to product pricing, production, equipment replacement, etc.

Target Group Functional Managers

Topic 1: Introduction to Managerial Accounting â&#x20AC;&#x201C; Cost Behaviour and Forecasting Topic 2: Activity-based Costing and Management Topic 3: Capital Budgeting and Cost-Volume Analysis Topic 4: Tactical Decision Making and Transfer Pricing

Financial Managers Decision Makers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the differences managerial accounting,

between

financial

and

Calculate costs in a job order and a process cost accounting system and understand how the costs flow through the system Understand the types of costs and how they behave in order to calculate cost-volume-profit relationships

20. Practical Bookkeeping and Accounts Financial Management Courses

Scope of training

Develop the general, practical and professional skills relevant to the profession

This training programme covers both introductory Bookkeeping and Accounting within a relatively short time period. Participants will gain practical skills in Excel spreadsheets, manual and electronic double-entry bookkeeping as well as knowledge and understanding of the essential principles, concepts, ethics and limitations that underpin Bookkeeping and Accounting. This module is a recommended preparatory module for Professional Certificate in Accounting.

Develop awareness of relevant ethical issues

Course Details Duration: 2 weeks Contact hours: 12 hours The course consist of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon

Target Group

Successful candidate will receive a Certificate of Competence upon completion

Anyone who wants a good grounding in double-entry Bookkeeping and Accounting

Content: 4 topics Topic 1: The basic principles, concepts, ethics, limitations and techniques central to Bookkeeping and accounting Topic 2: Bookkeeping and Accounting â&#x20AC;&#x201C; Similarities and Differences Topic 3: Recording Financial Transactions Topic 4: Preparing the Profit and Loss Account/Income Statement and Balance Sheet

Anyone who want to progress to professional qualifications as Bookkeepers, Accounting Technicians and fully qualified Accountants

Course Objectives & Benefits By the end of the training programme, participants should be able to: Perform basic operations as required for Bookkeeping and Accounting Perform basic operations with Excel spreadsheets Understand the notion of double-entry leading to the preparation of trading, profit and loss as well as balance sheets

21. Introduction to Project Management Project Management Courses

Scope of training

Course Details

The programme offers an introductory practical approach to Project Management, covering the theoretical basics as well as focusing on organising, planning, and controlling the efforts of the project. It is designed for participants with little or no experience in managing projects, and no formal training. It is also suitable for experienced project managers who lack knowledge of structured process.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Introduction to Project Management Topic 2: Project Management Framework Topic 3: Organising Projects Topic 4: Project Planning â&#x20AC;&#x201C; Case Studies & Practical Session

Target Group Aspiring Project Managers Project Managers Project Coordinators Professionals who are interested in managing projects

Course Objectives & Benefits By the end of the training programme, participants should be able to: Identify the key characteristics of a project and Project Manager Identify primary project constraints Define the role and responsibilities of the Project Manager Identify Project Organisational Structures Define the purpose of using a project charter Identify the different stages involved in project planning Plan the project for successful outcomes

22. Managing Projects Project Management Courses

Scope of training

Develop work breakdown structures Describe the use of a Gantt charts and the relevance of milestones

This programme provides participants with advanced Project Management principles and skills to build on the previous introductory course. The programme focuses on setting goals tied directly to stakeholder needs, budgeting and cost constraints. Participants will develop a comprehensive and thorough approach to project management - from the early stages of defining project requirements - to developing work breakdown structures, project change control and closeout.

Understand the importance of monitoring and measuring progress taking account of budget, expenditure and risk management Set realistic, measurable objectives and ensure positive results Estimate project costs and schedules using simple, proven techniques Establish a dependable project control and monitoring system

Target Group Aspiring Project Managers who have completed the introductory course (No. 21)

Course Details

Experienced Project Managers Project Managers who need a refresher

Duration: 2 weeks

Project Coordinators

Contact hours: 12 hours The course consists of 4 sessions of 3 hours each

Professionals who are interested in managing projects who already have basic knowledge and experience of Project Management.

The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics

Course Objectives & Benefits

Topic 1: Get to Know Your Stakeholders Topic 2: Project Management Goals and Scope Matters Topic 3: Setting and Managing Project Budgets Topic 4: Project Control and Closeout

By the end of the training programme, participants should be able to: Master intermediate and advanced project management skills, concepts and techniques Link project goals and objectives to clear, compelling stakeholder needs 87

23. Managing the Project Team Project Management Courses

Scope of training

Course Details

Participants choosing this training programme will gain a practical understanding of how to assess and sustain effective team performance throughout the project life cycle as well as how to identify and resolve key resource issues. The course will encourage participants to gain a better understanding about their role as Manager of the Project team whilst gaining skills relating to assessing the effectiveness of others, team building, leadership, motivation, and conflict resolution skills.

Target Group

Topic 1: Key principles of Managing Project Teams Topic 2: Launching a Project Team Topic 3: Building a High-Performing Project Team Topic 4: Team Leadership

Project Managers Project Leaders

Course Objectives & Benefits By the end of the training programme, participants should be able to: Identify the characteristics of high-performing project teams Effectively launch a new project team Encourage top performance in project teams Apply leadership skills to develop team membersâ&#x20AC;&#x2122; competence and commitment

24. Managing Quality Project Management Courses

Scope of training

Course Details

This programme focuses on both product and process quality management for creating project deliverables. Participants will be exposed to the tools, methods, models and metrics to ensure sufficient product and process quality is achieved. The programme introduces participants to the evolution of Product and Project Quality; they will be provided with theory and practice on the 3 PMI Quality Management Processes. Quality Planning is discussed and practiced as an integral part of the overall project planning sequence.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Project Quality Management Principles Topic 2: Product vs. Process Quality Topic 3: Tools for Project Quality Management Topic 4: Models for Continuous Quality Improvement

Target Group Project Managers Project Leaders

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the relationship between quality planning, quality assurance, and quality control Develop and track key quality metrics to satisfy customer needs Determine process metrics to maintain quality standards Apply the tools and techniques which can be used to monitor and improve quality

25. Managing Project Risks Project Management Courses

Scope of training

Course Details

This programme enables participants to manage project risk effectively by identifying, analysing, and communicating changes to the projectâ&#x20AC;&#x2122;s scope and objectives. Participants will understand and practise the elements required to measure and report on the aim of the project, schedule, and cost performance. They will also learn how to prioritise identified risks, and develop appropriate responses according to the risk level.

Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will receive a Certificate of Competence upon completion Content: 4 topics Topic 1: Project Communication Channels Topic 2: Managing Project Risks Topic 3: Change Happens Topic 4: Putting It All Together

Target Group Project Managers Project Leaders

Course Objectives & Benefits By the end of the training programme, participants should be able to: Define components of a communications management plan and management channels Define the key elements needed to measure and report the projectâ&#x20AC;&#x2122;s scope, schedule, and cost performance Identify and prioritise project risks Present a risk statement for a specific project Develop and implement responses to risks according to level of priority Identify and analyse changes to the projectâ&#x20AC;&#x2122;s scope Describe causes and effects of project changes

26. The Competent Manager Managing People Courses

Scope of training

Develop an understanding of team building and caring for your team

The aim of this training programme is to introduce participants to current practices in People Management; it provides an overview of the procedures management professionals develop and implement to ensure they have the right employees at the right place and time as this has an impact on the company’s productivity and profitability. Topics will include motivation techniques, team building, employee relations, coaching and mentoring as well as performance management. Managers currently experiencing challenges and want to reassess their style and mode of managing others will benefit from this programme’s results-oriented structure.

Use positive and corrective feedback to optimise performance Apply the most relevant conflict resolution style to eliminate relational friction

Course Details Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon

Target Group

Successful candidate will receive a Certificate of Competence upon completion

Supervisors • Team Leaders • Line managers • Middle Managers

Content: 4 topics Topic 1: Human Influence – Achieving Results Through Others Topic 2: Activities that Contribute to Managerial Effectiveness Topic 3: Managing Unwanted Behaviours and Attitudes Topic 4: People Management Styles– Concepts and Practice

Course Objectives & Benefits By the end of the training programme, participants should be able to: Gain awareness on emotional intelligence and how it can help communication Familiarise oneself with the importance and benefits of motivating and empowering employees Develop a critical understanding of workplace theories and the drivers of change 91

27. Supervisory Management Managing People Courses

Scope of training

Course Details

The aim of this training programme is to provide first line supervisors and team leaders with the correct tools in order to ensure that adequate and effective manage and supervise employees. The course will look at the primary skills required to manage people within organisation whilst enabling supervisors to understand how their role and their style impacts their teamâ&#x20AC;&#x2122;s ability to meet the organisationâ&#x20AC;&#x2122;s standards and expectations.

Target Group

Topic 1: Defining Supervisory Management Topic 2: Understanding Managerial Functions, Roles and Skills Topic 3: Managing Resources Topic 4: The Way Forward in Time Management

First Line Supervisors Team Leaders

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the key concepts of supervisory management Gain insight on how to manage resources Acquire knowledge on team management Be aware of team motivation skills Understand the importance of time management

28. Senior Management Development Managing People Courses

Scope of training

Understand that, in carrying out the managerial functions, managers need to adopt a set of roles which have to be conducive to the organisational dynamics at all times

Understand the value of management skills as various tools which every manager should have in order to perform effectively and efficiently Understand the value of developing a series of managerial competencies that are mandatory in the achievement of goals

This is an opportunity to develop the competencies required to tackle management challenges with confidence and to start building your career as a future executive. This programme forms part of USB-EDâ&#x20AC;&#x2122;s comprehensive programme offering.

Course Details Duration: 2 weeks Contact hours: 12 hours

Target Group

The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon

First Line Supervisors

Successful candidate will be awarded a Certificate of Competence upon completion.

Team Leaders

Content: 4 topics

Course Objectives & Benefits

Topic 1: Principles of Management and Change Management Topic 2: Managing and Structuring Organisation Topic 3: HRM and HRD Practices Topic 4: Managerial Competences â&#x20AC;&#x201C; Theory and Practice

By the end of the training programme, participants should be able to: Understand the dynamics and goals of your organisation Understand the importance of change management in a changing and dynamic environment where competition is constantly increasing Understand the value of management functions and be able to implement them in the day-to-day activity

29. Problem Solving and Decision Making for Managers Managing People Courses

Scope of training

Recognise and remove barriers to individual and group creativity to foster an innovative work environment

An essential measure of an organization’s strength is its ability to solve problems and to make the right decisions – no matter how large or small. The scope of this training programme is to help participants look at problems and opportunities from new and innovative angles by introducing a range of practical techniques and tools applicable to on-going decision making and problem solving in any organisation. Additionally, the course is designed to provide a practical, hands-on experience to participants enabling them to practise making decisions and applying different problem-solving techniques.

Present ideas clearly and concisely for maximum shareholder buy-in

Course Details Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will be awarded a Certificate of Competence upon completion.

Target Group

Content: 4 topics

First Line Supervisors Team Leaders

Topic 1: Identifying Problems Topic 2: Approaches to Problem Solving Topic 3: 6 C’s to Decision Making - Tips for Effective Decision Making Topic 4: Creative Climate – Creating and Presenting New Ideas

Middle and Senior Managers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand how to analyse problems and issues Utilise a range of creative problem-solving techniques Make better decisions through critical thinking and creative problem-solving Adapt to different thinking styles in group and team environments

30. Team Building and Group Planning Managing People Courses

Scope of training

The sessions will be held twice a week in the afternoon Successful candidate will be awarded a Certificate of Competence upon completion.

This training programme introduces managers and team members to the skills of co-operation, communication and knowledge sharing as imperative factors for effective results and creative and productive team work.

Content: 4 topics Topic 1: The Team and I: The Difference between Teams and Groups Topic 2: Enhancing Communication within a Team to Achieve Better Results Topic 3: How do Companies and Employees change: Working with others to achieve change Topic 4: The Essence of Collaboration: Creating a Win-Win Behaviour

Target Group First Line Supervisors Team Leaders Team Members

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the benefits of working in teams Comprehend that any person within the team can become an essential contributor towards reaching goals more effectively and efficiently Identify how the team can work towards introducing change Define the value of communication within the team

Course Details Duration: 2 weeks or 2 days Contact hours: 12 hours The course consists of 4 sessions of 3 hours each

31. Knowledge Management and the Learning Organization Managing People Courses

Scope of training

Distinguish between different tools for evaluating knowledge

This training programme aims to develop participants’ knowledge and understanding of contemporary theories and practices of Knowledge Management by examining the relationship between a theoretical understanding of Knowledge Management and real-life situations. Participants will learn about different dimensions of Knowledge Management arising from Human Resource Management, Information Systems and Strategic Management.

Explain the differences between organisational learning and the learning organisation

Course Details Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will be awarded Certificate of Competence upon completion. Content: 4 topics

Target Group Team Leaders Leaders

Topic 1: Introduction to Knowledge Management: Philosophical Views on Knowledge Topic 2: Developing a Knowledge Sharing Organisation: Knowledge Management Tools Topic 3: Structuring and Communicating Knowledge Topic 4: How Adults Learn – Organisational Learning

Trainers Training Programmes’ Designers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the variety of disciplines and content that constitute the field of knowledge management Describe philosophical traditions on the notion of knowledge Apply tools for effective knowledge structuring and sharing Apply common theories on knowledge management

32. Sales Techniques Sales Management Courses

Scope of training

Gain knowledge on effective time management Comprehend how to build self-motivation

This programme provides participants with the fundamentals of sales techniques and management, incorporating structured theories and practical learning experiences. It is designed to reduce the uncertainty of the selling process and provides robust skills for selling effectively across a range of business situations. Participants will learn how to identify prospective customers, engage the customer, deliver the sales proposition by focusing on features and benefits, overcome objections and then close the sale. Time management principles and theories of motivation and self-efficacy will be covered to increase participantsâ&#x20AC;&#x2122; confidence.

Familiarise oneself with the importance of personal image

Course Details Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will be awarded a Certificate of Competence upon completion. Content: 4 topics

Target Group

Topic 1: Building a Customer-Centric Organisation Topic 2: Dealing with Difficult Clients Topic 3: Sales Techniques Topic 4: Skills for Sales persons

Sales Representatives Sales Supervisors Professionals who are interested in sales career

Course Objectives & Benefits By the end of the training programme, participants should be able to: Appreciate what a customer-friendly organisation is Critically assess processes of dealing with difficult clients Demonstrate an understanding of different sales techniques Critically analyse the role of the sales person in the 21st Century

33. Telephone Skills Sales Management Courses

Scope of training

Reach an agreement on the phone; Answer a call concisely, in an informative manner and politely;

This programme provides participants with the fundamentals in telephone etiquette, sales techniques and customer care, incorporating structured theories and practical learning experiences. It is designed to reduce the uncertainty of the selling process and provides robust skills for selling effectively across a range of business situations. Participants will learn how to select prospective buyers, engage the customer, deliver the sales proposition by focusing on features and benefits, overcoming objections, dealing with challenging customers and then closing the sale. Time management principles and theories of motivation and self-efficacy will be covered to increase participantsâ&#x20AC;&#x2122; sales effectiveness.

Develop a procedure to make an effective telephone call.

Course Details Duration: 2 weeks Contact hours: 12 hours The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon Successful candidate will be awarded a Certificate of Competence upon completion. Content: 4 topics

Target Group

Topic 1: Communicating the Correct Information Topic 2: Understanding the Customerâ&#x20AC;&#x2122;s Needs â&#x20AC;&#x201C; Two Way Understanding Topic 3: Giving adequate feedback on time and with assertiveness Topic 4: Reaching agreement on the phone

Sales Representatives Customer Service Representatives Professionals who are interested in sales and customer service career

Course Objectives & Benefits By the end of the training programme, participants should be able to: Communicate the correct information; Ensure two way understanding; Provide adequate feedback;

34. Quality Management for Business Excellence Quality Management Courses

Scope of training

Course Details

The aim of this course is to help participants understand the main principles of Quality Management, exposing them to effective Quality Management practices as well as practical ways to avoid common quality management issues.

Target Group

Content: 4 topics

Quality Managers

Topic 1: Evolution of Quality and Teachings of the Quality Gurus Topic 2: ISO9001-2008 requirements Topic 3: TQM Principles and Incoming Quality Control and Sampling Plans Topic 4: Performance Measurements and Managing Change and Skills

Quality Controllers Line Inspectors

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the TQM Principles and Philosophy and how Quality developed over time Understand the requirements of ISO9001-2015 Manage Incoming Quality Control and Sampling Plans Use problem solving tools and techniques Manage change and awareness on how skills are developed Use Process Capability Studies and Six Sigma

35. Advanced Quality Management Quality Management Courses

Scope of training

Course Details

The aim of this highly practical course is to help participants apply Quality Management, exposing them to effective Quality Management practices as well as practical ways to enhance business processes. Participants will be asked to bring real work examples to apply the tools to their particular workplace issues.

Target Group

Topic 1: Problem Definition, Brainstorming, Ranking and Rating Topic 2: Check Sheets, Radar Chart and Failure Prevention Analysis Topic 3: Performance and Change Management Topic 4: Managing Effective Meetings

Persons who completed the Quality Management for Business Excellence course • Persons who are already familiar with the tools and techniques and who need a refresher • Any leader or manager responsible for business improvement • Any manager who would like to learn how to sue tools to help prioritise projects

Course Objectives & Benefits By the end of the training programme, participants should be able to: Use the tools and techniques taught through practical examples using real case scenarios Use problem solving tools and techniques Run effective meetings Manage performance of self and others Manage change

100

36. Value Adding Internal Auditing Quality Management Courses

Scope of training

Course Details

The aim of this course is to help participants carry out Value Adding Internal Audits in their respective organisations.

Duration: 2 weeks Contact hours: 16 hours The course consists of 4 sessions of 4 hours each

Target Group

The sessions will be held twice a week in the afternoon Successful candidates will be awarded a Certificate of Achievement

Internal Quality Management System Auditors Management Representatives

Content: 4 topics

Course Objectives & Benefits

Topic 1: ISO 9001-2015 and Value Adding Internal Auditing Topic 2: Internal Audit Plan, Procedure, Checklist and Follow up Topic 3: Management Review Doâ&#x20AC;&#x2122;s and Donâ&#x20AC;&#x2122;t Topic 4: Role Plays presenting different scenarios using video recording and follow up tak

By the end of the training programme, participants should be able to: Carry out Value Adding Internal Audits

101

37. Lean Six Sigma to Remain Competitive Quality Management Courses

Scope of training

Course Details

In this popular course, participants will gain a broad understanding of the Lean Six Sigma improvement methodology, concepts, and language. The introductory level coursework is informative and quick to absorb.

Target Group

Topic 1: Lean and Six Sigma â&#x20AC;&#x201C; Traditional vs Lean Company Topic 2: 5 Steps â&#x20AC;&#x201C; Analysing s Value Stream Map (VSM) Topic 3: Plan Do Check Act (PDCA) cycle, Visual and Just in Time Systems Topic 4: One Piece Flow, Poka Yoke and Jidoka

Business owners who are eager to learn how to retain and sustain business competitiveness Employees involved in business development and improvement

Course Objectives & Benefits By the end of the training programme, participants should be able to: Understand the principles of LEAN SIX SIGMA and Value Stream Mapping Identify WASTE in business to remain competitive Use the PDCA cycle for continuous improvement Understand the importance of Visual Management and Employee Involvement Use X/R and Attributes Charts to improve product/service quality Know the importance of Poka Yoke devices and concepts Make Flow Charts for process improvement

102

38. Statistical Process Control Quality Management Courses

Scope of training

Identify out of control situations Calculate the process capability index

Participants of this training programme will learn how to actually use the Control Charts taught through practical examples using real life examples from the work place. In addition participants will learn how to plot the values, calculate the control limits, calculate the process capability index and identify if the process is within control.

Identify if the process is within control

Course Details Duration: 2 weeks Contact hours: 12 hours

Target Group

The course consists of 4 sessions of 3 hours each The sessions will be held twice a week in the afternoon

Quality Managers

Successful candidates will be awarded a Certificate of Achievement

Quality Engineers Quality Inspectors

Content: 4 topics

Product Design Engineers

Topic 1: Introduction to SPC, Process Variation and Normal Distribution Topic 2: Sampling Plans, Standard Deviation and Straight Line Topic 3: Probability, X&R Control Charts and Control Limits Topic 4: Capability Index, Attribute Charts and Evaluation

Process Engineers

Course Objectives & Benefits By the end of the training programme, participants should be able to: Use the Control Charts Plot the Values Calculate the Control Limits

Get your money back â&#x20AC;&#x201C; up to 70% via Tax Credit Scheme Effective from 1st November 2015 until 31st December 2018 Link: www.maltaenterprise.com/en/support/get-qualified 103

Book Your Course Requirements & Application

Application

Entry Requirements:

Kindly include the following:

Professionals with minimum 2 yearsâ&#x20AC;&#x2122; experience Proficiency in spoken and written English Eagerness and motivation to learn as well as grow

Your CV Registration form to be requested via our Training and Development Executive at: kasia@ideamalta.com

Ways to contact us and find out more Visit our website at www.ideamalta.com Send us an email: info@ideamalta.com Give us a call: (+356) 2145 6310

Get personal advice in a meeting with us

Ms Kasia Lyczkowska Training & Development Specialist Email: kasia@ideamalta.com Tel: (+356) 9992 4255

Dr Silvio De Bono Managing Director Email: silvio@ideamalta.com Tel: (+356) 7947 6978

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