Assertive Skills
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Assertive Skills Assertion means standing up for what you want. It means expressing opposition. It means confrontation. It takes courage. Some find it harder than others because of their natural easy-going style and therefore more practice is required. However, the aim should not be just to gain a win. The aim should be to solve the problem and get the best result. That is why assertion should not be synonymous with aggression. To be assertive, respond first of all by understanding and recognising what the other person has said, and then be positive in putting forward what you want. For example, imagine you have a tenancy agreement with someone who is renting a property you own for a year. A month before the agreement is due to end the tenant leaves the property and says you can take the remaining rent from the deposit that is held in trust to cover any damage created by the tenant. You must, in such situations, be assertive. But first understand and recognise. ‘I understand you will be leaving the property one month early and want to pay the rent from the deposit. I cannot agree to that as it breaks our agreement’. Now this puts your position clearly and assertively. In short, use the three-line assertion message, in which: (a) you understand and summarise (b) you indicate your feelings (c) you state your requirements and reason, if appropriate. Assertion normally comprises what is called the three line assertive message. This enables you to confront the other person with your concern without being personally aggressive, but it is not easy and demands skilful conversation control. For example, you might say: 1. When you . . . 2. It annoys me . ..