Peace of mind with

Independence at home is very important, especially as we get older

Care Connect and response service provided by Durham County Council.

A lifeline unit is plugged into the home telephone point. The customer will receive a personal alarm pendant that’s worn around the neck or on a wrist strap.

If they ever need to raise the alarm, all they need to do is press that button and the service automatically knows who they are, where they live and will make sure the right help is sent to them.

Care Connect in three locations in County Durham, all which provide a 24-hour response.

Here’s what Care Connect customer Ken has to say about the service:

“My wife and I use Care Connect often, as she has been falling quite a lot lately. I couldn’t be without them because they arrive very quickly. If it wasn’t for Care Connect my wife and I might be in hospital as we have nobody else. They help us tremendously, they are excellent”.

Our Telecare Responders love their job, like Andrea.

“I have real job satisfaction; no two days are the same! It does require flexibility and the ability to adapt to different situations, however it is a

“Every day I meet so many different customers who benefit from Care Connect. It makes such a difference to each of those individual’s needs - I think helping people remain independent at home with support is really important in our community and I have such a sense of belonging in my job because of this.”

How much it costs

From as little as £5.38 per week + VAT, you and your family could have peace of mind and the reassurance Care Connect provides. There is a one-off connection charge of £33.99 this will be advised at installation.

There can be additional charge of £3.17 per week + VAT if a SIM card needs to be installed in the alarm unit.

Additional features can be incorporated into your support package, at a small charge such as reassurance calls, weekly visits, additional or lost pendants and monitored smoke detectors. We also provide Telecare which are aids around the home such as fall detectors, epilepsy sensors, door and exit sensors. Rest assured, Care Connect will have an option to help.