HHC 2013 Attendee Program

MARCH 12-13, 2013 @ HILTON INDIANAPOLIS HOTEL & SUITES - DOWNTOWN INDIANAPOLIS

HHC SCHEDULE AT A GLANCE DAY & TIME

SESSION

LOCATION

Tuesday, Mar. 12, 8:00 AM

Registration Opens

2nd Floor

Tues. & Wed.

Exhibitor and Sponsor Booths

2nd Floor and Monument Hall Foyers

Tues. & Wed.

Silent Auction

Monument Hall: Lower Level

Tues. & Wed.

$5 Professional Headshots

by Design Resource Group

Outside Monument Hall Downstairs

Tuesday, Mar. 12, 8:30-9:45 AM

Conference Welcome for All Attendees The New Normal: Troy Thompson (1.25 hours CEU)

Indianapolis Ballroom: 2nd Floor

Tuesday, Mar. 12, 10:00 - 11:00 AM

Managing Mobile: Troy Thompson

Indianapolis Ballroom: 2nd Floor

Tuesday, Mar. 12, 10:00 - 11:00 AM

Love to Lead: Jeff Miller

Vincennes Room: 2nd Floor

Tuesday, Mar. 12, 10:00 - 11:00 AM

From Logistics to Strategy: Michael Hahn (1 hour CEU)

Corydon Room: 2nd Floor

Tuesday, Mar. 12, 11:15 AM - 12:15 PM

The Value of the Visitor: Roger Rickard

Indianapolis Ballroom: 2nd Floor

Tuesday, Mar. 12, 12:30 - 1:30 PM

Lunch

Monument Hall: Lower Level

Tuesday, Mar. 12, 1:45 - 2:45 PM

YOUR Value as a Meeting Professional: Roger Rickard

Indianapolis Ballroom: 2nd Floor

Tuesday, Mar. 12, 1:45 - 2:45 PM

Hotel Industry Overview: Lauren Faulkner

Vincennes Room: 2nd Floor

Tuesday, Mar. 12, 1:45 - 2:45 PM

60 Tips, Tricks + Hacks: Troy Thompson

Corydon Room: 2nd Floor

Tuesday, Mar. 12, 3:00 - 5:00 PM

Open Space Networking/Discussions

Indianapolis Ballroom: 2nd Floor

Tuesday, Mar. 12, 5:00 - 6:30 PM

Reception

Monument Hall: Lower Level

Tuesday, Mar. 12, 6:30 - 8:00 PM

Dine Around

Participating Restaurants

Wednesday, Mar. 13, 7:30 AM

Registration Opens

2nd Floor

Wednesday, Mar. 13, 7:30 - 8:30 AM

Breakfast

Monument Hall: Lower Level

Wednesday, Mar. 13, 8:30 - 9:30 AM

Inside the Mind of a Travel Writer: Kendra Williams

Indianapolis Ballroom: 2nd Floor

Wednesday, Mar. 13, 8:30 - 9:30 AM

Here’s How I Can Get More Business: Panel (1 hour CEU)

Vincennes Room: 2nd Floor

Wednesday, Mar. 13, 8:30 - 9:30 AM

Learn From the Pros: Meetings 101 (1 hour CEU)

Corydon Room: 2nd Floor

Wednesday, Mar. 13, 9:45 - 10:45 AM

You Say More Than You Think: Chris Ulrich

Indianapolis Ballroom: 2nd Floor

Wednesday, Mar. 13, 11:00 AM - 12:00 PM

Making the Most of Pinterest & Instagram: Jeremy Williams

Indianapolis Ballroom: 2nd Floor

Wednesday, Mar. 13, 11:00 AM - 12:00 PM

The New Body Language Must Knows: Chris Ulrich

Vincennes Room: 2nd Floor

Wednesday, Mar. 13, 11:00 AM - 12:00 PM

Coaching that Rocks: Jim Knight

Corydon Room: 2nd Floor

Wednesday, Mar. 13, 11:00 AM - 12:00 PM

Panel: Bringing It All Together: Behind the Scenes of Event Management and Production (1 hour CEU)

Circle City 3: 3rd Floor

Wed., Mar. 13, 1:00 PM

Silent Auction Closes: Must Be Present at 2:00 PM to Win

Monument Hall: Lower Level

Wednesday, Mar. 13, 12:15 - 2:00 PM

Employee Branding That Rocks: Jim Knight / Lunch / Silent Auction Winners Announced: Must be Present to Win

Monument Hall: Lower Level

Page 2

THANK YOU, 2013 SPONSORS! Thank you to our 2013 Hoosier Hospitality Conference Sponsors! Hoosier Hospitality Conference hosts and attendees are sincerely grateful for the generous support of these hospitality and tourism industry leaders.

TITLE SPONSOR

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WELCOME ATTENDEES

Welcome Hoosier Hospitality Conference Attendees!

Thank you for taking time to join this year’s annual event in Indianapolis. As always, this year’s conference offers an outstanding opportunity to learn and network with other hospitality and tourism professionals.

The Indiana Office of Tourism Development, the Indiana Restaurant & Lodging Association, the Association of Indiana Convention and Visitors Bureaus, and the Indiana Chapter of Meeting Professionals International have worked diligently to assemble a wide range of topics, from customer service and marketing to current trends in technology.

Please take advantage of these sessions, not only to increase your knowledge base, but also to get to know your peers and learn from their experiences. Your friendships and collective networks will serve you well in the hospitality industry.

Indiana’s various tourism sectors employ more than 181,000 people and your collective efforts attract and serve more than 62 million visitors annually. Our visitors spend $10 billion annually and I commend each one of you for your personal contribution in making tourism a successful component of Indiana’s economy.

Thank you for your sharing your talents and tourism passions. Go forth this week and continue to do great things on behalf of our state and our tourism industry.

Enjoy the conference!

Sincerely,

Lt. Governor Sue Ellspermann

We Can Help You Climb to

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We’re an Indiana advertising agency that’s cost-efficient, ultra-responsive, ridiculously detailed and easy to work with. Our focus is working with visitor industry and community economic development organizations.

Propeller Marketing’s a certified Woman-owned Business Enterprise (WBE) and a member of the Association of Indiana Convention and Visitors Bureaus (AICVB) and the Indiana State Festivals Association (ISFA).

Contact me to discover how we can work together.

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HOTEL MAP Lower Level

2nd Floor

Corydon Room Service Area

Monument Hall Indianapolis Ballroom

Parking Garage

M

Business Center

nd Banqu et lities

Restaurant Below

Vincennes Room

W

Lobby Below

Offices

9th Floor

3rd - 16th Floor

Circle City Room

Victory Ballroom

Get your professional headshot taken at HHC for just $5 -- make sure you M bring your picture perfect Pre-function clothes to wear!

Phones

W

(Pictures will be mailed after the conference)

the hilton.™

Sponsored by: LxWxH

Square Feet

Theatre

Hollow Square

Banquet 10/8

Monument Hall

72 x 88 x 9’

6,336

500

325

Bqts. 10/8

Bqts. 10/8

80

80

460/368

400/320

Corydon Room

50 x 28 x 9’

1,400

100

350/280

54

32

32

100/80

60/48

Indianapolis Ballroom

89 x 40 x 9’

3,560

—

250

175

60

60

200/160

180/144

130/104

Vincennes Room

62 x 28 x 9’

1,736

150

75

36

36

120/96

90/72

—

Circle City 3 Circle City 4

25 x 37.5 x 8’

930

70

40

20

20

60/48

40/32

—

25 x 37.5 x 8’

930

70

40

20

20

60/48

40/32

—

Circle City 5

26 x 25 x 8’

650

45

25

20

20

50/40

40/32

—

Circle City 6

25 x 37.5 x 8’

930

70

40

20

20

60/48

40/32

—

Circle City 7

25 x 37.5 x 8’

930

70

40

20

20

60/48

40/32

—

Circle City 8

25 x 37.5 x 8’

930

70

40

20

20

60/48

40/32

—

Circle City 10

25 x 37.5 x 8’

930

70

40

20

20

60/48

40/32

—

Circle City 11

25 x 37.5 x 8’

930

70

40

20

20

60/48

40/32

—

Room Capacities*

Classroom 4 per 8’ Conf.

HHC CONFERENCE SCHEDULE

WELCOME ATTENDEES! TUESDAY, MARCH 12, 2013

TUESDAY, MAR. 12, 10:00 - 11:00 AM LOCATION: VINCENNES ROOM: 2ND FLOOR

LOVE TO LEAD JEFF MILLER

Influential Leadership is a key to success in our ever changing culture. The challenge is to use your leadership role to positively impact your organization and the people you lead, so all are successful. Are you the authentic leader your people need?

REGISTRATION OPENS: 2ND FLOOR TUESDAY, MAR. 12, 8:30-9:45 AM LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

CONFERENCE WELCOME FOR ALL ATTENDEES Welcome by Leonard Hoops, President & CEO of Visit Indy & Jeff Sweet, GM of Hilton Indianapolis Hotel & Suites & Indiana Lt. Governor Sue Ellspermann

THE NEW NORMAL: WHAT CONSUMERS EXPECT AND HOW TRAVEL BRANDS CAN DELIVER IN THE DIGITAL AGE. TROY THOMPSON The traveling consumer has changed. Forever. Their expectations, demands, wants, needs and desires have changed due to technology, communication, globalization and economics. As tourism brands and travel providers, how are we reacting to this shift? What are we doing right and what are we doing wrong? And, do we have to do everything?

Covering a range of topics and trends, including social, mobile, branding, customer service, positioning and sustainability, The New Normal will challenge your thinking while providing much needed relief and direction for your consumer strategy.

1.25 HOURS CEU

TUESDAY, MAR. 12, 10:00 - 11:00 AM LOCATION: CORYDON ROOM: 2ND FLOOR

FROM LOGISTICS TO STRATEGY: A JOURNEY INTO THE MIND OF THE ULTIMATE DECISION MAKER MICHAEL HAHN Leaders are inundated with information and must quickly cut through the clutter to make decisions. Their organizations are demanding that they show ROI for their meetings & events and thus are on the lookout for consultative allies to help them become more efficient & effective. With limited time & attention, their own ideas might even be their worst enemy.

Are you looking to be the “Go-To” Senior Planner? Do you have the insights, skills & tools to ensure you are providing maximum value and building your reputation?

If you are not absolutely clear in how you add value to their events, their loyalty maybe short lived.

This program will provide the insight, skills & tools to dive into the mind of these busy leaders. If you are ready to move beyond Logistics and learn a Strategic approach to how your services help them to achieve their business objectives and initiatives, this program is perfect for you.

9:45 AM - 15 Minute Break

Don’t miss this journey into the mind of the ultimate decision maker….

1 HOUR CEU

TUESDAY, MAR. 12, 10:00 - 11:00 AM

11:00 AM - 15 Minute Break

LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

MANAGING MOBILE: STATS, CASE STUDIES, BEST PRACTICES AND LIVE EXAMPLES OF MOBILE. TROY THOMPSON

Mobile is not a trend, but a reality. Learn the facts about mobile, how travelers are using mobile and the key building blocks for a mobile strategy.

Page 8

SIGN UP FOR MOBILE BIDDING FOR THE HHC SILENT AUCTION! IT’S EASY! IT’S FUN!

TEXT THE KEY WORD HHC TO 68494,

follow the reply instructions which will ask for a reply with your first and last name and send, you will receive a Welcome To Bid message containing a blue hyper link to click which will open the personal auction bidding page on the phone for the guest.

HHC CONFERENCE SCHEDULE TUESDAY, MAR. 12, 11:15 AM - 12:15 PM LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

THE VALUE OF THE VISITOR! SPEAK UP ROGER RICKARD

Visitors are an essential element to the local economic engine and bring additional value to the community.

There is a great story to tell about the business case of visitor gatherings. As the visitor impact grows, so do its impacts and interactions with the community at large.

Using the latest research, explore the business case for face-to-face gatherings. Discover how to successfully communicate and support the significance of the visitor as a vital link to the community. Leave confident in your ability to speak persuasively about the value of the visitor and the industry’s positive impact on jobs and the economy.

This highly interactive program raises awareness and provides the tools needed to communicate with a strong, united voice advocating the value of the visitor.

TUESDAY, MAR. 12, 12:30 - 1:30 PM

TUESDAY, MAR. 12, 1:45 - 2:45 PM LOCATION: VINCENNES ROOM: 2ND FLOOR

HOTEL INDUSTRY OVERVIEW LAUREN FAULKNER

STR presentations provide current and historical aggregate hotel supply, demand, revenue, occupancy, average daily rate and revenue per available room & forecast statistics for the total U.S. and the top 25 U.S. markets. This session will also focus on the top 25 U.S. markets, the state of Indiana and key markets throughout the state.

TUESDAY, MAR. 12, 1:45 - 2:45 PM LOCATION: CORYDON ROOM: 2ND FLOOR

60 TIPS, TRICKS + HACKS: BECAUSE 61 WOULD BE TOO MANY TROY THOMPSON From social to mobile, time management to email, a fastpace session full of tips, best practices and examples for anyone in tourism. Practical advice, useful applications and plenty of humor...in just 60 minutes.

LOCATION: MONUMENT HALL: LOWER LEVEL

LUNCH

Visit the exhibitor and sponsor booths on the second floor foyers and in Monument Hall.

TUESDAY, MAR. 12, 1:45 - 2:45 PM

2:45 PM - 15 Minute Break

TUESDAY, MAR. 12, 3:00 - 5:00 PM LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

OPEN SPACE: NETWORKING & DISCUSSIONS

What is your value as a meeting professional? We know meetings drive business and enable organizations of all kinds to deliver on key strategic objectives, serving as a catalyst for education and professional development, motivation, behavior change and concrete action. As a meeting professional you are often placed in the situation of advocating the value of meetings or making the case for your meeting professional services.

Get your burning questions answered and network with like-minded people in this unique setting. Topics of discussion are initiated by anyone in the room, with up to 10 topics per session. (If you suggested a topic, you will “host” the discussion in your area of the ballroom.) All other attendees choose which discussion(s) they’d like to join by pulling up a chair with the host. This is free flow; you are not obligated to stay the entire session at one topic, but can move to another discussion group at any time. A fantastic way to network and glean great ideas in as many topics as you like.

YOUR VALUE AS A MEETING PROFESSIONAL: UN-COVER YOUR VALUE(S) ROGER RICKARD

Un-cover YOUR value(s) as a meeting professional.

Discover the key strategies to communicate and elevate your strategic importance to your organization and your clients enabling you to make the business case for meetings and your success as a meeting professional.

TUESDAY, MAR. 12, 5:00 - 6:30 PM LOCATION: MONUMENT HALL LOWER LEVEL

RECEPTION

TUESDAY, MAR. 12, 6:30 - 8:00 PM (SIGN UP SHEET AVAILABLE AT REGISTRATION DESK) DINE AROUND Grab a group of friends, attendees and coworkers and head out after hours for a bite to eat, talk about the sessions and some great networking. The dine around is an additional charge (pay your own meal) based on menu items selected by each individual. This cost is NOT included in your conference registrations.

LOCATIONS: 120 WEST MARKET, CAPITAL GRILLE, BUCA DI BEPPO, WEBER GRILL, ST. ELMO STEAK HOUSE Page 9

HHC CONFERENCE SCHEDULE WEDNESDAY, MARCH 13, 2013 7:00 AM - REGISTRATION OPENS LOCATION: 2ND FLOOR Wake up, grab a cup of coffee and browse the awesome HHC Silent Auction!

SILENT AUCTION OPEN

Visit the exhibitor and sponsor booths on the second floor foyers and in Monument Hall.

LOCATION: MONUMENT HALL: LOWER LEVEL Sign up to text your bids from your mobile device!

• Vera Bradley tote & wristlet • Getaway to Madison basket: play golf, ride a train, visit the zoo • Getaways to Branson, Nashville and Las Vegas and many Indiana destinations • Gift certificates to Capital Grille, St. Elmo, Peterson’s, Ruth’s Chris, Lorenzo’s • Lots of food, wine and handcrafted gifts • And many more!

WEDNESDAY, MAR. 13, 7:30 - 8:30 AM BREAKFAST LOCATION: MONUMENT HALL: LOWER LEVEL

WEDNESDAY, MAR. 13, 8:30 - 9:30 AM LOCATION: CORYDON ROOM: 2ND FLOOR

LEARN FROM THE PROS PANEL: MEETINGS 101 New meeting planners: attend this interactive session with a panel of seasoned planning professionals. They will pass on important DOs and DON’Ts of the business to help you avoid rookie mistakes and get off to a successful start.

There will be time for Q&A during this session, so bring your questions for these pros.

Moderator: Jodi Massey, CMP - Radisson at Star Plaza Panelists: Christina M. Bennett, CMP, the Banker’s Association; Kim Shultz, Account Manager, Universal WorldEvents; Bridget Robinson, CMP, Director, National Convention & Meetings, American Legion 1 HOUR CEU

WEDNESDAY, MAR. 13, 8:30 - 9:30 AM LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

INSIDE THE MIND OF A TRAVEL WRITER: KENDRA WILLIAMS

How to effectively pitch a good story: it will speak to the masses (executive directors of CVBs, owners of B&Bs, and attractions, alike!). Plus, of course, we’ll throw in several “as seen in Midwest Living” examples of Indiana attractions.

WEDNESDAY, MAR. 13, 8:30 - 9:30 AM LOCATION: VINCENNES ROOM: 2ND FLOOR

HERE’S HOW I CAN GET MORE BUSINESS Hear from actual meeting planners on what is really important in their booking business at your hotel. Get the opportunity to ask them questions. You don’t have to be big to get their business. Learn what steps you can take to get your hotel on their top of mind.

Moderator: Rebecca Moreland, the Moreland Group Panelists: Tom Mauch, CMP, State Farm Insurance; Julie Moore, Carlson Wagonlit 1 HOUR CEU

Page 10

9:30 AM - 15 Minute Break

WEDNESDAY, MAR. 13, 9:45 - 10:45 AM LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

YOU SAY MORE THAN YOU THINK: HOW TO USE THE NEW BODY LANGUAGE TO GET WHAT YOU WANT CHRIS ULRICH

This funny, interactive keynote examines the challenges your group faces and shows how we can use the New Body Language as the catalyst to create more success in less time.

Become a more persuasive communicator with the Belly Button Rule and 7-Second Quick Fixes to how to use Body Language in 3-D to consistently bring in six figures. Just for a quick second, imagine how remarkable your life would be if you were guaranteed to make a killer first impression with a high Perceived Value (PV) every time you walked into a room, sat around a boardroom table, or were face-to-face with a customer, loved one, or boss? Stop banging your head against the wall because the same choices that you made in 2012 and the year before that and the year before keep getting you more of the same. Begin to understand how your body language has stopped you from reaching that next level of success!

Schedule continued on page 12

2013 HHC MOBILE APP! The Hoosier Hospitality Conference is here and we want to make sure you're geared up for a great event. We're excited to be offer a mobile event guide to attendees featuring speaker information, session schedules, and much more! Best of all, it’s accessible from all devices with an internet browser: smartphones, tablets, laptops, and even desktops.

How you can benefit from the app: • Create a profile in the "Attendees" area and take advantage of great networking opportunities!

• View the conference schedule • Learn more about the organizations and sponsors involved in the conference!

How to Access the HHC Mobile Event Guide Method 1: Go to http://eventmobi. com/HHC on your mobile browser to instantly access your mobile event guide!

Method 2: Scan the QR Code below

Page 11

HHC CONFERENCE SCHEDULE WEDNESDAY, MAR. 13, 11:00 AM - 12:00 PM LOCATION: CORYDON ROOM: 2ND FLOOR

10:45 AM - 15 Minute Break

COACHING THAT ROCKS JIM KNIGHT

WEDNESDAY, MAR. 13, 11:00 AM - 12:00 PM LOCATION: INDIANAPOLIS BALLROOM: 2ND FLOOR

MAKING THE MOST OF PINTEREST & INSTAGRAM JEREMY WILLIAMS

Visually-focused social networks like Pinterest and Instagram are getting bigger and more important every day.

Learn about the differences between the two services as well as how some tourism and hospitality organizations are making the most of both of these networks. You’ll learn tips for driving engagement with your posts and hear about a few contests and promotions run through each network.

WEDNESDAY, MAR. 13, 11:00 AM - 12:00 PM LOCATION: VINCENNES ROOM: 2ND FLOOR

THE NEW BODY LANGUAGE MUST-KNOWS TO INCREASE YOUR BOTTOM-LINE WITHIN 30-DAYS CHRIS ULRICH Most Companies Think Business is Slow Due to the Economy; But The Real Truth is Your Body Language Is Getting in the Way! •

• •

•

Use “The Belly Button Rule,” “The 3 Power Zones,” and “Move Your Body, Move Your Mind” success moves to increase your perceived value and decrease your client or customers stress Sell from your buyer’s right or left brain perspective and produce more consistent sales results Monitor arm and torso movements and break the myths about crossed arms, sitting on the right side of your client, and shoulder shrugs and close the sale faster Master the art of decoding and using Statement Analysis during all sales pitches and transactions and begin to think like an FBI agent or CIA operative when you spot deception in someone’s words

This highly interactive breakout session is effectively designed to provide best practices to Coaching & Counseling employees. Having uncomfortable conversations with others is never fun and tends to be confusing about the right approach to get employees back on track…or let them go.

The end-result of everyone who attends is to enhance the ability to have those uncomfortable conversations with staff, while discussing & practicing actual steps in a nonthreatening environment.

Jim Knight, of KnightSpeaker, will use proven industry best practices and the fundamentals used during his time facilitating Rock 101, the management corporate university he started at Hard Rock International and led for 16 years.

Key concepts will include: • The Definitions of Coaching & Counseling • The Differences Between Coaching & Counseling • Steps of Progressive Discipline • The Importance & Process of Documentation • Terminating with Grace • Counseling Exercises/Roleplays Leaders in Hospitality actually struggle with this skill. Part of it is because they do not like the negative emotions that come with the experience, while others just do not get enough experience in counseling someone else…and therefore do not know what to do.

There is no better way to develop a manager’s skill-set in a particular area that deals with people than practice & roleplay. Jim will set up an extremely non-threatening & easy way to develop this skill with everyone who attends.

If you’re a fan of challenging your own systems or you are on a quest to better enhance your skill-set in this area, this breakout will be value-added.

Come hear what all the noise is about.

CONNECT WITH HHC! facebook.com/HoosierHospitalityConference twitter.com/HoosierHospConf Page 12

Happy St. patrick’S Day

MAIN BUILDING – UNIVERSITY OF NOTRE DAME

from The home of The IrIsh!

See you in 2014

vIsItsoUthBeND.coM

|

800.519.0577

CONFERENCE SCHEDULE WEDNESDAY, MAR. 13, 11:00 AM - 12:00 PM LOCATION: CIRCLE CITY 3: 3RD FLOOR

PANEL: BRINGING IT ALL TOGETHER: BEHIND THE SCENES OF EVENT MANAGEMENT AND PRODUCTION These professionals are the best in the business, and you won’t want to miss the opportunity to learn from their years of experience. Are you interested to know what other meeting planners do to produce unforgettable events for their attendees? Our panelists work with hundreds of clients, and will share information about new trends, innovative ideas, and ways an event coordinator can help you with your next event.

Moderator: Nicole Perry, CASE, National Sales Manager Visit Indy Panelists: Chad Wilke, Senior Event Coordinator Indiana Convention Center & Lucas Oil Stadium; John Saveley, Convention Services Manager, The Westin Indianapolis; Leslie Blye, National Account Executive, iacono Productions 1 HOUR CEU

MOBILE BIDDING FOR THE HHC SILENT AUCTION TEXT THE KEY WORD HHC TO 68494, FOLLOW THE REPLY INSTRUCTIONS WHICH WILL ASK FOR A REPLY WITH YOUR FIRST

WEDNESDAY, MAR. 13, 12:15 - 2:00 PM LOCATION: MONUMENT HALL: LOWER LEVEL

EMPLOYEE BRANDING THAT ROCKS JIM KNIGHT

Centered on creating, maintaining and even revolutionizing an organization’s internal culture in every area of the Employee Life Cycle, regardless of the current state.

LUNCH

AND LAST NAME AND SEND, YOU WILL RECEIVE A WELCOME TO BID MESSAGE CONTAINING A BLUE HYPER LINK TO CLICK WHICH WILL OPEN THE PERSONAL AUCTION

SILENT AUCTION CLOSES AT 1:00 PM Winners must pick up items at 2:00 PM. Must be present to win.

WEDNESDAY, MAR. 13, 1:30 - 3:30 PM

TOURISM COUNCIL MEETING LOCATION: CORYDON ROOM: 2ND FLOOR

WEDNESDAY, MAR. 13, 2:00 - 4:00 PM

InRLA BOARD MEETING

LOCATION: VINCENNES: 2ND FLOOR

BIDDING PAGE ON THE PHONE FOR THE GUEST.

Customers are at the center of everything we do.

You’ll get used to all the attention.

“Customer is king” has been our philosophy for over 110 years. We are committed to providing the products, solutions, and reliable service our customers need to be successful in the ever-changing foodservice industry. To deliver on this promise, we make customers the center of our attention: spending time in their operation, asking their opinions, listening to their dreams. It’s not just good business—it’s our favorite part of the job.

To learn more call (800) 968-6515 or visit gfs.com.

7:48 pm - Central Canal

Indianapolis Proudly Welcomes the Hoosier Hospitality Conference!

Experience a 250-acre urban park, including our scenic Central Canal, and more than 200 restaurants and bars all conveniently located in one of the most walkable cities in the nation. It’s all waiting outside your hotel. Forget shuttles and cabs. You’ll love how easy it is to make the most out of an evening in Indy.

For what to see, do, and eat, go to VisitIndy.com | BLOG: DoingIndy.com | FOLLOW US: @VisitIndy

SPEAKER BIOGRAPHIES LAUREN FAULKNER, SMITH TRAVEL RESEARCH Lauren Faulkner is Business Development Executive for STR (Smith Travel Research).

STR is the recognized leader for lodging industry benchmarking and research. Lauren is responsible for the growth of STR’s independent hotel participant programs across the Central United States. She is often featured as a guest speaker for industry and How-toUse STAR presentations. She serves as the Middle TN ambassador for the American Hotel & Lodging Association’s Under 30 Gateway and is also a member of the TN Women in Lodging Chapter.

Lauren is a native of Nashville, TN. She began at STR in January of 2010, after earning her bachelor’s degree in Corporate & Organizational Communications from Western Kentucky University. She currently resides in Goodlettsville, TN with her husband.

MICHAEL HAHN, BEYOND GOOD TEAMS Michael H. Hahn is a corporate storyteller, keynote speaker, leadership facilitator, organizational effectiveness consultant and master of personal behavior change. He brings high energy, intense passion and humorous style to inspire audiences to claim their expertise, increase their confidence and step beyond their comfort zone to grow their career and build their business. He specializes in interactive keynotes, strategic retreats and cultural transformation consulting.

Michael is Team Coaching Internationally certified and holds a dual M.B.A. in Entrepreneurship & Leadership/Change Management from DePaul University and a Bachelor of Science degree in Finance from NIU. He also holds black belts in two South Korean Martial Arts: Tang Soo Do and Hap Ki Do. He is the Co-Founder and CEO of Beyond Good Teams.

JIM KNIGHT Jim Knight is a 35-year veteran in the Training & Development world. He spent 21 years with Hard Rock International, as the Senior Director of Training for the brand’s School of Hard Rocks, which oversaw all learning initiatives for the global cafes, hotels and casinos, including their corporate university, Rock 101.

During that time, his team garnered several industry awards for print materials, video and e-learning courses and was recognized by Training Magazine as one of the Top 125 training organizations in the world.

Speaker Biographies continued on page 19

Page 17

Mark Sullivan, Director of Event Technology Hilton Indianapolis Hotel & Suites |120 West Market Street, Indianapolis, IN 46204 Direct: 317.822.5819 | Fax: 317.822.5826 | Email: mark.sullivan@psav.com

Conference Support

HD Screens

Projection

Computers

Lighting

Audio

Audiovisual & Event Technology

We use event technology to turn ordinary meetings into memorable experiences so that the message lasts.

Presentation Services is proud to support The 2013 Hoosier Hospitality Conference.

PSAV Gives Back

SPEAKER BIOGRAPHIES

JEFF MILLER, ESSENHAUS, INC & DUTCHMAN HOSPITALITY GROUP, INC. Jeff Miller is part owner of two companies: Essenhaus, Inc & Dutchman Hospitality Group, Inc. Both Companies are comprised of Restaurants, Hotels, and wholesale food distribution, and were established in the late 1960’s. Jeff is also an author of the Leadership book, The Secret of Nexus. Serving his employees and their guests are two of Jeff’s passions. Jeff lives in Indiana with his wife Kathy and their three children.

ROGER RICKARD, VOICES IN ADVOCACY® Roger is the guy organizations call when they need help with advocacy. Founder of Voices in Advocacy®, he is a proven leader in empowering people to make a difference.

Roger is a highly acclaimed speaker and author of 7 Actions of Highly Effective Advocates.

Roger has been an advocate for citizen involvement since the age of 13. He was elected to public office as a young man, later served as a legislative staffer for the Pennsylvania State Legislature, and has worked on many local, regional and state campaigns as well as numerous Presidential campaigns.

Roger majored in Political Science at Pennsylvania State University and is still a proud Nittany Lion. Throughout his professional business career Roger has been a partner or sole-proprietor in six different companies.

Using his unique experience, education and passion for the topic of advocacy he is recognized as a leading spokesman for the business value and economic significance for the meeting and visitor industries. He has served in numerous industry associations’ leadership roles, is a recipient of several international industry awards, and is a member of Meeting Professional International’s prestigious “Community of Honoree’s”.

Casually known as the “Big Guy”, Roger’s exuberant personality makes for engaging presentations.

TROY THOMPSON, TRAVEL 2.0 CONSULTING GROUP Troy Thompson is a respected consultant, speaker and thought-leader in the tourism industry. Principal at the Travel 2.0 Consulting Group and Founder of mark, Troy provides destinations, DMOs and CVBs with answers to difficult digital marketing questions.

Page 19

2013 Midwest Cultural Tourism Conference Bloomington Monroe County Convention Center

What will you learn?

Monday, April 22, 8 am - 3 pm

Capture Your Culture Talks from Cultured People Passionate about Tourism Event features conversations about collaborations, destinations and experiences, and an artisan marketplace.

Register Today! $55 early registration ends March 29 $65 registration fee after March 29 Registration includes conference fees, continental breakfast and lunch, and night before reception hosted

by Visit Bloomington!

Register online at www.culturaltourismconference.org.

• How to collaborate with others in your community so all can prosper.

• How to attract visitors to your destination.

• How experiences contribute to cultural tourism.

Who should attend?

• Arts and Cultural Organization/Destination Employees • Convention Center Staffers • Destination Marketers • Event Planners • Tourism and Hospitality Professionals • Students Interested in Hospitality and Tourism

SPEAKER BIOGRAPHIES CHRIS ULRICH, CU IN THE MOMENT, LLC Christopher Ulrich, founder of CU in the Moment, LLC, has a multi-disciplined approach to educating clients about body language and presentation skills.

His professional background as a personal coach, body language expert, improvisational actor, and political consultant has helped him increase his clients’ personal confidence and dynamic power in their professional lives.

Ulrich trains executives, sales people, government staffers, lobbyists, and small business entrepreneurs to transform their executive presence.

He has worked in the highest levels of politics and government for over eighteen years, where he has served alongside Al Gore, Joe Lieberman and many more.

Ulrich has appeared as a communications and body language expert for CNN, MSNBC, Headline News, Dr. Drew, Nancy Grace, CNN’s “In Session,” and Washington’s USA Channel 9, and on Let’s Talk Live.

JEREMY WILLIAMS, INDIANA OFFICE OF TOURISM DEVELOPMENT Jeremy Williams is an experienced digital and social media professional whose day job is with the Indiana Office of Tourism Development. Recently recognized as one of the top 15 tourism professionals on Twitter, Jeremy immerses himself in new digital and social technologies and has presented the office’s digital strategies at local, statewide and national conferences. Jeremy is also the volunteer Marketing Director for Indianapolis Social Media, an organization that strives to lift Indianapolis onto a national stage in digital communications, providing simple access to education, networking, and handson learning for anyone in Indiana who wants to leverage the social web. Connect with Jeremy on Twitter @JeremyAWilliams or follow his thoughts on the Indiana Insider Blog and on SocialMediarology.com.

KENDRA WILLIAMS, MIDWEST LIVING MAGAZINE Kendra is the senior travel editor at Midwest Living magazine. She brainstorms ideas about which parts of the Midwest to cover and why, then oversees the production of those stories to completion. She also leads the magazine’s annual newsstand-only travel bookazine called Best of the Midwest and is in charge of the creation and editing of more than 7,000 online travel reviews generated by writers in the Heartland’s 12 states. She has been a writer and editor for more than 15 years, working as a reporter and editor at newspapers in the Chicago area and Virginia before joining Midwest Living. She has a master’s degree in journalism from the University of Illinois at Urbana-Champaign and a bachelor’s degree in English from Mary Washington College in Fredericksburg, Virginia.

Page 21

EXHIBITOR LIST AAA Publications Bartha Caesar's Entertainment Comcast eventmobi Group Tour Media Holiday Inn Evansville Airport Hotel Fitness Indiana State Festivals Association Loomis Brothers Equipment Madden Media Midwest Living Preservation Magazine PSAV Radisson Hotel @ Star Plaza Serta Mattress Company STR Sun- Times Media Visit Indy Visit South Bend Mishawaka

Page 22

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We serve locally grown foods indigenous to the Indiana, Great Lakes and Ohio River Valley region.

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120 West Market Street Indianapolis, Indiana 46204 Indianapolis, Indiana 46204 Toll-Free: (800) HILTONS Toll-Free: (800) HILTONS

Telephone:(317) (317) 972-0600 Telephone: 972-0600 Fax: (317) 972-0660 www.indianapolishilton.com www.indianapolishilton.com

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Go to business.comcast.com or Call 317.432.4486 Restrictions apply. Not available in all areas. Limited to Business Class customers. Availability of features varies depending on level of service. Actual speeds vary and are not guaranteed. Call for details. Comcast © 2013. All rights reserved.

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