Express Computer (Vol.30, No.9) September, 2019

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EXPRESS COMPUTER AN INDIAN EXPRESS GROUP PUBLICATION

VOLUME NO. 30, NO. 9, PAGES 12, SEPTEMBER, 2019, ` 75

10 | Taking e-Governance a notch higher

5 | SPECIAL FEATURE

7 | SPECIAL FOCUS: HARYANA

8 | EVENT

Setting the transformational power of IoT in India

Ankur Gupta, Principal Secretary, Dept of IT Electronics & Communication, Haryana

Focus on RPA for effective public service delivery

EXPRESS COMPUTER | SEPTEMBER, 2019

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EXPRESS COMPUTER

COVER STORY

Vol 30. No. 9. September, 2019 Chairman of the Board Viveck Goenka Sr. Vice President - BPD Neil Viegas Asst. Vice President - BPD Harit Mohanty

Srikanth RP, Editor srikanth.rp@expressindia.com

4 | At the cusp of an IoT revolution

How policing in India is getting a tech makeover

Editor Srikanth RP* Sr. Associate Editor Sudipta Dev

Pune IoT plan: City data exchange and use case development key to success

Sr Assistant Editor Nivedan Prakash Delhi Vishwas Dass, Sandhya Michu Mumbai Mohit Rathod, Salvi Mittal, Abhishek Raval

5 | IGL boosts operational efficiency with IoT based smart gas metering solution

DESIGN Asst. Art Director Pravin Temble Chief Designer Prasad Tate Senior Graphic Designer Rekha Bisht Graphic Designer Gauri Deorukhkar Layout Vinayak Mestry

The many use cases of IoT in Telangana 6 | Otis: Building ‘smart’ elevators of the future Shell Lubricants digitises customer services to meet Industry 4.0

Photo Editor Sandeep Patil DIGITALTEAM Head of Internet Viraj Mehta

INTERVIEW

MARKETING

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Manish Jain, MD & Head, Commercial Banking, Standard Chartered Bank

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Master Projection Designer Bart Kresa

Prabhas Jha Durgaprasad Talithaya Debnarayan Dutta Ravindranath Nair Ajanta Sengupta Praveenkumar Soman Vivek Thakur Deepak Patel Circulation Mohan Varadkar

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MUMBAI Ravi Nair/Deepak Patel The Indian Express (P) Ltd. Business Publication Division 1st Floor, Express Tower, Nariman Point, Mumbai- 400 021 Board line: 022- 67440000 Ext. 527 Ravi Nair Mobile No. +91 9820955602, Email: ravindranath.nair@expressindia.com Deepak Patel Mobile No. +91 9820733448, Email: deepak.patel@expressindia.com Branch Offices NEW DELHI Prabhas Jha/Vivek Thakur The Indian Express (P) Ltd. Business Publication Division, Express Buliding,

ith a huge population, India’s police force is one of the most understaffed in the world.

Against the United Nations recommended ration of 222, India has only 144 police offers for every one lakh citizens. Apart from the ground force, there is an acute shortage of investigation officers. To handle crime the smart way, a host of police stations in different states are taking the help of emerging technologies such as AI, blockchain and analytics.

A case in point is the Uttar Pradesh Police, which is using an AI enabled app developed by startup Staqu. The app digitizes and searches records using AI and carries records of criminals, assisting police forces at ground zero with real-time information

The Andhra Pradesh Police has also created a Real Time Visitor Monitoring System. This system leverages AI and blockchain and checks in real-time if a visitor’s name matches with any of the wanted criminals or history sheeters database retrieval during investigations, regular checks, verifications, and at police checkpoints. Interestingly, the app also has a ‘Gang identification Technology’, which helps the police in not only identifying a criminal, but also their associates active in different districts and part of the states. The startup is also working with police departments such as Punjab, Rajasthan and Uttarakhand. The impact of using technology is huge – the startup has helped the police solve over 400 high risk and complicated cases.

The Andhra Pradesh Police has developed an app

that helps in keeping track of old criminals and offenders. This is aimed at closing the gap that exists when a person lives in one area and commits a crime in another area. Typically, the head of the police station where the offender lives will not be able to know the activities of the offender, unless the head of the police station where the offence is committed informs the head where the offender lives. Today, the state has a better track record in tackling crime as all details of history sheeters are digitised and their activities are updated on a regular basis. The same data can be fed into facial recognition systems and their movement can be detected in critical locations such as airports.

Maharashtra also has created the Automated Multimodal Biometric Identification System (AMBIS) -- a digital database of finger prints and photographs of criminals. With its automated matching capabilities, AMBIS will bring a major push towards smart policing in the state by eliminating limitations of manual search on the biometric database. This is one of the first systems in India to implement integrated face enrollment and detection. With the planned integration of this system with various CCTV systems (such as Mumbai CCTV) interesting usecases such as real time search in CCTV cameras for criminals can be achieved.

The Andhra Pradesh Police has also created a Real Time Visitor Monitoring System. This system leverages AI and blockchain and checks in real-time if a visitor’s name matches with any of the wanted criminals or history sheeters database. To prevent break-ins in houses when people go on holidays, the Andhra Pradesh police has created a ‘Locked House Monitoring System’. Using a motion detection camera, this system monitors a house (once requested by the owner) and any intrusion detected is automatically sent an alert to the police control room by the system. The system has helped in catching four offenders on a real-time basis.

What we are witnessing in India is just the tip of a huge digital transformation that is happening with respect to the police departments. As more police departments start showcasing their success using technology, expect the trickle now to become a flood!

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SPECIAL FOCUS 7 | Govt of Haryana focuses on cashless, faceless and paperless governance

EVENT 8 | Focus on RPA for effective public service delivery 10 | Taking e-Governance a notch higher

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EXPRESS COMPUTER | SEPTEMBER, 2019

4 | COVER STORY

AT THE CUSP OF AN IOT REVOLUTION

From the public sector to private enterprises, diverse industry verticals in India are set to leverage intelligent connectivity of smart devices. On top of it, IoT combined with drone, AI, blockchain will provide a comprehensive view and contextual intelligence into the scheme of things

Pune IoT plan: City data exchange and use case development key to success THE TOP PRIORITY for the Pune Smart City Development Corporation Ltd (PSCDCL) is to see the data sets from all the departments - IoT and related environment (CCTV, drone, social media, departmental data) are pooled and this cross functional data is leveraged for different functions

Abhishek Raval abhishek.raval@expressindia.com

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une has deployed over 1000 IoT devices (including 1500 CCTV cameras, which are quasi IoT devices), connected with the integrated command and control centre (ICCC).

The data feeds are regularly relayed from the sensors.

Going ahead the many use

cases will need to be explored.

Pune is working with IISc and IIT Kanpur for use case development, for example, the availability of parking spaces in the city can be easily identified from sensor data; traffic movements in the city can be tracked and appropriate actions relating to reducing congestion can also be taken based on data relayed from the sensors.

Pune is the only city in the country to have participated in a global hackathon, wherein the API based technology architecture allows to expose the data in a secure manner globally to create applications over it.

Cross departmental data to provide contextual intelligence The top priority for the

PSCDCL is to see the data sets from all the departments - IoT and related environment (CCTV, drone, social media, departmental data) are pooled and this cross functional data is leveraged for different functions. “The data formats have been standardised to some extent and have been congregated in the city data exchange (CDE). This data is exposed through APIs for

developing applications.

The CDE is a marketplace of datasets available publicly and shared by the external environment after partnering with PSCDCL. This is a PoC for which Pune has been selected by the Government of India.

The navigation technology provider TomTom has signed an MoU with Pune smart city to share their real time traffic and map data. Currently, one OEM and a startup has joined the exchange,” informs Manojit Bose, Chief Knowledge Officer, Pune Smart City Development Corporation Ltd (PSCDCL). The data from the ICCC is also on the CDE. According to the Smart Cities Mission website, clean environment is one of the important characteristics of any smart city. Pune has deployed environmental sensors in select areas to track pollution. “Pune has tied up with IIT Kanpur to analyse data from 50 environmental sensors and other related datasets.

Currently, we are able to develop heat maps of the areas. Subsequently, the pollution data from environmental sensors is displayed on variable messaging devices (VMDs) deployed at strategic locations in the city.

Advisories are issued accordingly, for example AQI levels are high in certain areas, and citizens are advised to wear masks while travelling,” says Bose. However, this data is inadequate to reason-out why certain areas have more pollution. Efforts are on to collect datasets related to traffic and construction to give a near comprehensive view on pollution and how can it be reduced.

The CDE is a marketplace of datasets available publicly and shared by the external environment after partnering with PSCDCL. This is a PoC for which Pune has been selected by the Government of India Manojit Bose, Chief Knowledge Officer, Pune Smart City Development Corporation Ltd

FINALISING AN ENTERPRISE ARCHITECTURE BLUEPRINT FOR THE CITY ◗ City data exchange ◗ Use case development ◗ IoT device data

communication protocol and security should be focused upon

◗ Interoperability between

IoT devices is paramount

◗ Vendor lockin should be

avoided

◗ Important to decide

on IoT application development standard

Sensor placement The sensors are placed at strategic locations based on the suitability of the kind of data to be collected. They are at places based on the uniqueness of the sensor.

The flood sensors are placed on bridges, low lying areas; CCTVs are placed at traffic signals; WiFi hotspots are placed at high-footfall areas like railway stations, airports, schools, hospitals, industrial areas, etc. “The flood sensor will not be placed where an environment sensor is and vice versa. This can apply to multiple sensor types. Indian Institute of Tropical Meteorology (IITM) has their sensors placed in the city. It’s made sure our sensors are not placed there,” states Bose. The environmental department of the Pune Municipal Corporation (PMC) is consulted on where to place the sensors.

“We are also opening a CoE in Pune that will have high end NVIDIA GPUs, over which we will run our own analytics,” informs Bose. PSCDCL has invested over 155 crore on the ICCC and IoT infrastructure.

It’s important to focus on network, security and interoperability in IoT related technologies.

The Pune smart city had organised a hackathon to devise IoT applications based on a uniform standard. “The Government of India has taken cognisance of this and very soon, the standards on smart city will be released, which will also have IoT related standards,” mentions Bose.

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COVER STORY

IGL boosts operational efficiency with IoT based smart gas metering solution

BY IMPLEMENTING THE smart metering solution, IGL has been able to eliminate human errors caused by manual meter reading, optimise capacity planning and improve cash flows

Sandhya Michu sandhya.michu@expressindia.com

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n line with the Government's aim to expand city gas distribution coverage to cover 50 per cent population of the country with PNG connection target of 10 million by 2020, publicly traded city gas distribution entity Indraprastha Gas Ltd (IGL), is embarking on an ambitious network expansion plan, by moving from manual post paid metering solution to IoT based smart gas metering system that underpins strategy to boost efficiencies and enhance customer experience. India’s leading natural gas distribution company with over 11 lakh customers base has been a pioneer in using IoT technology for managing the infrastructure, frequent bidirectional communication with meters for billing, payment collection, gas reconciliation, etc.

LoRaWAN - the IoT platform The main challenge IGL faced was in terms of monitoring and measuring the consumption of gas per meter. Some of the other concerns were the use of existing post-paid technology solutions such as locked premises, estimated/wrong billing, reversal of bills and tampering of meters. Today, IGL has been able to eliminate human errors too due to absence of manual meter readings. IGL was the first CGD company in the country to deploy LoRaWAN Internet of Things (IoT) network.

IGL is mainly using Tata Communications’ IoT infrastructure based on a network that has been specifically designed for IoT devices such as smart meters.

As a result of the low energy consumption, smart gas meters can be installed independent of the main power source – with a battery

life of up to 10 years. By moving from manual process of collecting data to smart meter technology, IGL has exhaustive control of

consumption through constant monitoring and analysis, rapid detection of leaks and breakdowns, fraud and manipulation detection, etc. It further lowers operational cost and makes the complete process less labour intensive.

“The IoT enabled smart gas meters enable customers to monitor their gas use more accurately in real-time against available credit. Gas meters are equipped with intelligent sensors to measure the gas volume efficiently and valve to cut-off in case of lowcredit. Meters are in sync with our IoT base stations to update the status in real-time to the application server. We have also deployed analyticsbased solutions which help predict lean or heavy seasons, forecast for festive seasons, monitor customer behaviour, etc., which results in cost

DIGITAL INITIATIVES FOR CNG AND PNG CUSTOMERS ◗ Pilot for payment through PayTM at CNG stations initiated for the first time

◗ Upgarded IT software-SAP modules like CRM, BI analytical reports introduced

◗ SLAs/TAT defined and being followed strictly for resolution and escalation of all complainants

◗ Remote price change of CNG dispensers at IGL CNG stations ◗ Access to vendors into bill watch system for online information/status of bills

◗ File tracking systems for expediting internal MIS ◗ Dashboard generated for MIS reports ◗ Field workflow automation making the modification services paperless for ease of PNG customers

◗ Spot billing and self billing introduced for PNG customers ◗ E-tendering for fast procurement introduced ◗ Use of RFID technology for tagging and recognition of assets

reduction by better planning for gas purchase and leading to optimisation of resources,” says E S Ranganathan, Managing Director, Indraprastha Gas Limited.

Talking about the IoT platform, Alok Bardiya, Head, Internet of Things (Business Unit), Tata Communications, a utility supplier says, “We have a super low-power, secure, bi-directional, communication solution, which any organisation can use to connect objects and innovative applications in a simple and energy efficient manner, overcoming high power consumption challenges with existing wireless solutions. It is further simple for organisations to deploy, as it is pre-configured with plug-and play connectivity for different industries.”

For IoT applications and solutions to perform effectively and efficiently, it is critical for devices to operate on low power consumption which can be achieved with the help of a supporting platform and network. The critical component is also handling of massive data generated by each meter over the cloud for analytics which can help IGL take business decisions on preventive maintenance with prescriptive and predictive analysis which help optimise the O&M costs.

Earlier, IGL was using the traditional system where a meter reader used to take down the meter readings and punch it on

We have also deployed analytics-based solutions which help predict lean or heavy seasons, forecast for festive seasons, monitor customer behaviour, etc., which results in cost reduction by better planning for gas purchase and leading to optimisation of resources E S Ranganathan, Managing Director, Indraprastha Gas Limited.

IoT enabled smart gas meters enable customers to monitor their gas use more accurately in real-time

the SAP and then a bill was generated. So that was good when it had two-three lakh customers. Now, with the current 11 lakh of customer base, the old methods have to be replaced with latest technology. “We hit upon the idea of prepaid smart meter. This was very well received by the people, and when it is prepaid online consumption of continuous data is needed. With connected meters, IGL is leveraging on the IoT platform in increasing safety and also improve the customer service.

Reporting and attending of gas leaking cases turnaround have been reduced from 40 minutes down to 20 minutes. From vehicle tracking system, CCTV, using of RFID technology for tagging and recognition of assets, etc., have further been built on using this platform,” Ranganathan states.

Sharing the digital roadmap for the next twothree years, Ranganathan informs, “Today, we are the only city gas company which is growing in double figures. So, we expect to grow at a rate of at least 12-13 per cent every year.

We are adding three lakh customers a year. So, from 11 lakh we can reach 20 lakh customer base in the next three years. Then all meter readings for industrial commercial will be done online. We are developing a central controls centre in Kakanagar.”

The many use cases of IoT in Telangana TELANGANA HAD IMPLEMENTED its IoT policy in 2016. Rama Devi Lanka, Director - Emerging Technologies, Officer on Special Duty (OSD), ITE&C Department, Government of Telangana speaks about how different departments have either implemented IoT or are exploring a use case by doing a PoC or are studying the technology facilitation cell will be set up to seamlessly clear processes to import products. The Government will back the electronics component distributors to set up electronics component distribution centres in the state. The IoT products and services will also be procured from the startup companies.

The required permissions will be provided by the state for doing connected PoCs in the zones of Hyderabad, Warangal and Tiruchirappalli. ◗

Provide startups to raise capital: T-Hub helps startups to get access to markets and capital. IoT is a key area of focus.

Abhishek Raval and Moumita Deb Choudhury abhishek.raval@expressindia.com moumita.choudhury@expressindia.com

T

elangana launched its IT policy in 2016, which had identified eight focus areas: blockchain, AI, IoT, cloud, 3D printing, VR/AR, robotics and big data. A separate policy was announced for each of these areas.

The state has a three pillar policy on IoT. These

three pillars are: Develop world class infrastructure for IoT products: The Government of Telangana has setup T-Hub, an incubator for startups and it has the necessary arrangements to mentor startups on the hardware and electronics related to many areas including IoT. T-Hub provides state of the art prototyping capabilities.

Moreover, ancillary facilities like early stage funding,

◗

mentoring and other necessities are fulfilled.

“Although this began as a facility specific for hardware startups, one of the main areas that was focussed was IoT,” says Rama Devi Lanka, Director - Emerging Technologies, Officer on Special Duty (OSD), ITE&C Department, Government of Telangana. ◗ Promote manufacturing and procurement of IoT based solutions: A custom

IoT use cases in Telangana ◗ IoT in the Police Department: An integrated traffic management system is being implemented for the police and law enforcement department. It’s an Automatic Counter and Classification Traffic (ACCT) software that adjusts traffic signal timings after calculating the speed and volume of traffic. It’s done by an algorithm based on IoT and AI. Secondly, IoT is being used for penalising riders jumping signals. It’s being done through the automatic

number plate recognition system. The challan given to the rider also has a photo attached, when the violation happened. ◗ Agriculture: For the department of agriculture, a pilot is being run in precision agriculture using drones.

Data from the satellite, water availability, climatic conditions and drone data about the crop characteristics, helps in releasing advisory to farmers on when and which crops to sow. “I have personally visited a pilot conducted in a village in Nalgonda district. The farmers were really happy after applying these technologies, which saw the yield increase in the farms,” says Lanka. In the future, drone, IoT and AI will be used to track and issue advisories on crop.

Drones and IoT will capture the data and AI will be used to recommend action to be taken. ◗

IoT enabled predictive maintenance and vehicle health management solution: A recent use case is on using IoT for engine management for

Although this began as a facility specific for hardware startups, one of the main areas that was focused was IoT Rama Devi Lanka, Director - Emerging Technologies, Officer on Special Duty (OSD), ITE&C Department, Government of Telangana

The IoT products and services will also be procured from the startup companies

Telangana State Road Transport Corporation (TSRTC). “There are many cases of the buses unable to reach their destination because of engine failure. Soon, PoC will be done on how IoT can help in predictive maintenance of engines for the buses of TSRTC. These solutions are all planned to be procured from startup companies,” mentions Lanka. ◗ Disaster management: The disaster management control portal has been able to reduce the number of deaths occurring due to heat wave using information relayed from the 885 sensors deployed across Telangana. The information from global systems is also used for the prediction. The temperature in Telangana can go upwards of 45 during summer and weather advisories become important for the citizens.

The Karimnagar Municipal Corporation has deployed sensors to measure the air quality index (AQI).

EXPRESS COMPUTER | SEPTEMBER, 2019

6 | COVER STORY

Otis: Building ‘smart’ elevators of the future OTIS IS WORKING ON developing smart elevators, capable of communicating with passengers, building managers, service staff and other building systems Sandhya Michu sandhya.michu@expressindia.com

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he wave of digital transformation is gaining pace in the industrial space as there have been noticeable deployment of IoT in the manufacturing industry, along with advanced data analytics, digital twin and various components of the industrial internet. New technologies are transforming the way we move, and rapid urbanisation has made the iconic bird-cage elevator and escalator major Otis to transform into a digital company. Otis Elevator Company is reinventing itself as a digital industrial company to meet the needs of customers in the digital economy and the era of intelligent buildings, smart cities and hyperconnectivity. It is integrating new digital capabilities with equipment and new customer tools to improve transparency and response time.

Speaking exclusively to Express Computer, Sebi Joseph, President, Otis India says, “In our industry, we are uniquely positioned to understand traffic patterns inside the walls of a building.

We collect lots of data to understand how buildings operate, how buildings are used, and how people move through buildings; so we can get them to their destinations quickly, safely and comfortably.”

Otis is now working on developing smart elevators which are capable of communicating with passengers, building managers, service staff and other building systems.

When asked how Otis is leveraging emerging technologies, Joseph informs that Otis is harnessing the power of data analytics, machine learning and cloud computing to predict and prevent shutdowns. It is using this information to analyse trends on lakhs of connected elevators to create advanced algorithms that can predict performance trends. For example, an elevator shuts down an average of 3½ times a year. And 70 per cent of the time, it’s because of a doorrelated problem. Otis uses algorithms that can tell – with close to 90 per cent probability – when there’s going to be a problem with a particular door.

We have built a powerful digital ecosystem that allows us to manage maintenance history, account details and other data in real time, so when customers ask about a support issue, we can confidently provide solutions that are transparent and accurate up to the minute. This same information is tied to apps used by mechanics remotely in the field. Instead of receiving a service call and arriving with no information, mechanics will be notified about the issue and parts needed before setting foot in the building,” Joseph shares.

In terms of technology trends, one of the emerging trends in the industry is collaboration on opportunities to enhance connectivity through the use of IoT products – services and technologies that employ digital technologies to better connect with customers and with elevators, escalators and moving walkway equipment.

In our industry, we are uniquely positioned to understand traffic patterns inside the walls of a building. We collect lots of data to understand how buildings operate, how buildings are used, and how people move through buildings; so we can get them to their destinations quickly, safely and comfortably Sebi Joseph President, Otis India

Through IoT and more connectivity, customers gain transparency, information and a streamlined process, while maintaining and advancing the personal relationship. Otis is working with leading IT providers, including Microsoft and AT&T to develop its digital platform to enable connected elevators of the future.

A large part of Otis’ business is service and it is reinventing how service solutions are offered to customers. The company is using IoT and data from the largest service portfolio in the

world to enhance its ability to actively monitor and predict maintenance needs for each individual customer. Otis engineers are working to develop the next generation of elevators – ‘smart’ elevators.

This new generation, will for the first time, connect manufacturing to installation to service. A smart elevator is capable of communicating with passengers, building managers, service staff and other building systems to improve the passenger experience and elevator performance, especially through improved elevator maintenance. Building on the theme of connectivity, it is incorporating smart, connected technology that delivers proactive, quick and effective diagnostics and repair.

On the repair and maintenance front, the company has adopted several digital initiatives. For instance, when mechanics are on site, they have digital tools and proprietary Otis apps to do their job more efficiently, to fix issues before they cause shutdowns and get elevators back into service faster when they shut down, thereby resulting in reduced downtime.“Our team has built, piloted and continues to enhance our service apps portfolio with tools that help technicians be more proactive and effective with apps that expedite and enhance parts ordering, customer communication, predictive maintenance, ride quality as well as apps focused exclusively on employee safety to empower our employees to work smarter,,” adds Joseph.

Shell Lubricants digitises customer services to meet Industry 4.0 WITH INTERNET OF Things (IoT) and artificial intelligence becoming trending technologies for large manufacturing and industrial sectors to meet the growing needs, Shell looks to redefine the services and products offerings digitally Sandhya Michu sandhya.michu@expressindia.com

S

hell, a global petroleum and lubricants major, is digitising its customer interface with new next-generation services for B2B sectors. The portfolio gives customers a comprehensive set of technologically advanced solutions to optimise performance across industrywide value chains.

The newly launched portfolio consolidates Shell’s lineup of solutions, including LubeAnalyst, LubeAdvisor, LubeChat, LubeCoach, MachineMax, LubeMaster, LubeMatch, Lube Management Programme and LubeExpert are technology advanced and allow customers to optimise the machinery with less downtime.

“As far as lubricant digitisation is concerned – with India’s transition to Industry 4.0 – we have been working to integrate millions of data points by using AI and IoT to analyse the data, optimise the efficiency of machinery and automate the recommendations for our customers. Another area is improving our backend support with the help of wearable devices for the inspection of machinery. From customer interface

Asa part of our roadmap for technology, customers sit at the centre and there are certain technologies which we are using at the pilot stage in India and other markets and we will start getting the feedback and enhance the experience with advanced technologies Praveen Nagpal Chief Technology Officer, Shell Lubricants India

The portfolio gives customers a comprehensive set of technologically advanced solutions

perspective, we are looking at end-to-end value chain including track-and-trace mechanism and creation of applications. These digital initiatives will help in monitoring productivity, maintenance support, and real-time automation enabled digital services,” says Praveen Nagpal, Chief Technology Officer, Shell Lubricants India.

Today, there are discussions on the value that lubricants can bring to customers. For instance, one of its customers wants to transform from car service provider to mobility solution provider. Thereby such changes drive the lubricant provider to look at solutions and products that meet the customer’s needs with wider options. “As a part of our roadmap for technology, customers sit at the centre and there are certain technologies which we are using at the pilot stage in India and other markets and we will start getting the feedback and enhance the experience with advanced technologies,” adds Nagpal.

The Lube Management Program is one of the many of its B2B offerings; the others include services such as monitoring oil condition and providing predictive maintenance of equipment, lube advisory services by Shell’s experts.

Interview

How Standard Chartered is providing best in class banking services to education institutions Manish Jain, MD & Head, Commercial Banking, Standard Chartered Bank How can educational institutes leverage digital banking solutions to their advantage?

Educational institutes are increasingly becoming large and complex organisations. With this shift, the need for leveraging technology to address banking and treasury requirements is imperative. Standard Chartered’s state-of-the-art solutions designed exclusively for the education sector will empower educational institutes to move to digital and efficient modes of collections and payments; this will also enable parents/students to pay fees through convenient and userfriendly avenues.

Can you please tell us about the innovative solutions / services offered by Standard Chartered to the education institutes in the country?

We offer a host of solutions to address the entire range of banking requirements of educational institutes, some of which are explained below. ◗ Educational institutes can collect fees via RTGS / NEFT / IMPS coupled with payer

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identification for every receipt, which facilitates autoreconciliation, improves operational efficiency and provides huge cost savings as well UPI offers a convenient and mobile friendly mode of fee payment for parents/students while offering educational institutes with a 24 / 7 / 365 fee collection platform Payment Gateway and Point of Sale machine solutions for receipt through cards, which can be fully customised to suit the educational institute’s requirements NACH solutions enable educational institutes to automate fee collection with a one-time debit mandate from parents / students Standard Chartered’s online payments solutions help educational institutes automate their payables process with nil manual intervention

Is Standard Chartered currently working with any institutes in the country? If yes, then please highlight how they are

reaping benefits by adopting your solutions?

Yes, Standard Chartered is working with many institutes in this segment. These organisations have adopted a combination of the above described solutions to simplify and automate fee collection / reconciliation while

offering parents / students a convenient and simplified fee payment experience. Moving to such digital modes have helped educational institutes improve operational efficiency and save costs.

In your interactions with these

institutes, what all financial challenges have you come across and how far have you been able to address those?

Educational institutes have typically deployed offline modes of fee collections, predominantly through cheque and cash. With limited resources and nature of manual collections, operational bandwidth becomes an issue. With changing payer preferences, the need for online collections has also increased. Also, most educational institutes need a banking operations model which is scalable. Educational institutes require a bank who can understand the specific needs / requirements, offer customised solutions and be a true partner in growth.

Through a curated mix of our digital banking solutions for the education segment and a project management approach to ease the transition from conventional fee collection mechanisms to new age solutions, we have provided a seamless experience and smooth transition for many educational institutes. Additionally, our capabilities to address the entire

suite of payment requirements have empowered these organisations to digitise vendor/staff payments, thereby allowing them to focus on their core activity of providing quality education.

What sort of value proposition does Standard Chartered bring for educational institutes? And what next big thing can these institutes expect from your end?

Standard Chartered is known for providing best in class banking services. From helping educational institutes move to online modes of fee collections to automation of payables process, the bank offers a comprehensive banking platform to educational institutes. We are constantly working to enhance our value proposition to educational institutes by continuously working on digitisation and innovation in partnership with technology providers.

Further, Standard Chartered is working with various fintechs to provide an end to end digital experience for the educational institutes.

EXPRESS COMPUTER | SEPTEMBER, 2019

|7

SPECIAL FOCUS

Govt of Haryana focuses on cashless, faceless and paperless governance ANKUR GUPTA, PRINCIPAL SECRETARY, Department of Information Technology Electronics & Communication, Haryana highlights the focused initiatives taken by the Government of Haryana to ensure seamless citizen services

By Vishwas Dass What is your perception of the Digital Haryana initiative? Do you believe it is one of the best initiatives the government of Haryana has launched so far?

The Department of Information Technology, Electronics and Communication, Haryana (DITECH) is implementing the vision of Digital India. The implementation arms of the department such as Society for IT Initiative Fund for eGovernance, Haryana State Electronics Development Corporation Limited (Hartron), Haryana Knowledge Corporation Limited (HKCL), National Informatics Center (NIC) and District IT Societies are playing a pivotal role in realising this vision of Digital India. The department also works closely with CSC SPV, Govt of India to deliver various programs like Digital Literacy, G2C services and IT/ITeS/telecom skills.

The notable achievements of the department in 2018-19 are mentioned below: ◗ Digital India Vision 1: Infrastructure as a utility for every citizen. ◗ Atal Seva Kendras (ASKs): More 8400 CSC / ASK Centres are operational in the state and presently providing 150 services of around 19 departments to citizens. ◗ Digital India Vision 2: Governance and services on demand. ◗ 493 schemes and services of various state government departments were integrated with the SARAL portal, which has improved the delivery efficiency of these services and has increased the accountability and transparency. ◗ Meri Fasal Mera Bayora : Online reporting of crop sown information, either through ASKs (Atal Seva Kendras ) or self-reporting through the internet. ◗ PM-KiSan: PM-KiSaN applications collected through state level survey were processed online. Prime Minister’s Office appreciated the efforts of state government in this regard. ◗ Unified Mobile Application for New-age Governance (UMANG): Haryana became the first state to launch the services on UMANG platform.

16 services has been launched on UMANG which includes services of Revenue Department such as issuance of caste, income, residence certificates, etc. ◗ e-Governance initiatives like CM Window, CM e-Dashboard, e-District, Integrated Finance Management System, Social Security Pension Scheme through DBT, computerisation of targeted public distribution system, property registration have been implemented. ◗ Litigation Management System (LMS): To monitor the status of court cases by departments, boards and corporations LMS is developed

by NIC Haryana. The LMS is integrated with the IT platform of High Court for fetching court cases related data. Presently, more than 4551 users are registered on the system. ◗ Digital India Vision 3: Digital empowerment to every citizen ◗ Digital Locker Integration: Total 50 lakh (approx.) documents from state departments are uploaded on Digi-locker. ◗ RAS “Rapid Assessment System” : 390 services of 33 departments has been

volume services and undertake backend computerisation to e-enable the delivery of these services through Common Service Centres (CSC). ◗ Haryana Land Records Information System (WebHALRIS & HALRIS): Deed registration and land records management work at Tehsil/Sub-Tehsil level is automated using the Haryana Land Records Information System (HALRIS). ◗ SARAL portal: It involves re-imagining the entire service delivery framework in the state, with citizens at the centre of it, and in the process bringing about a fundamental behavioural change in the way the government functions.

integrated with RAS, to collect feedback from user citizens, about G2C services. ◗ Startup ecosystem: Three incubation centres - 10K Startup Warehouse (with Nasscom), Mobile 10X Hub (with IAMAI) and Centre of Excellence for Internet of Things (with MietY and Nasscom) are setup at Haryana Multi Skill Development Centre Gurugram and 41 Startups have been incubated at these incubators. Two more incubators are under implementation i.e. one incubator for women startups in collaboration with United Nations Technology Labs and another on blockchain in collaboration with STPI. ◗ Software Technology Parks of India: STPI Centre at Gurugram is already operational. The second STPI centre is being set up at Panchkula for which MOU was signed between Hartron and STPI. Another area where the state of Haryana has been focusing on is the area of digital transactions or we can say cashless payments which is again aligned with Govt. of India’s vision of cashless society which aims at target of achieving 30 bn no. of digital transaction in FY 18-19.

Haryana was allocated a target of achieving `72 cr and `75 cr digital payment transactions in FY 17-18 and FY 18-19 respectively, we accepted the challenge and have achieved 100 per cent plus of the assigned target (i.e. `79 cr in FY 17-18 and `130.75 cr FY 1819 digital transactions).

Data monitoring of all departments in the state has been successfully done by developing HCCP- Haryana Cashless Consolidation Portal.

Treasuries and Accounts department, Haryana has implemented e-GRAS an online portal of the state where all departments are able to offer citizen centric services and accept payments from the citizen in cashless manner. At present, about 95 per cent payments are being done digitally through this system.

We are also in process of integrating BHIM option on e-GRAS portal.

Could you please brief us about a few milestones of the department of IT in rolling out IT related citizen services in the recent years?

The key initiatives taken up

by DITECH with a focus on citizens are highlighted as under: ◗ Project 1: SARAL Portal: SARAL is in alignment with the

Digital India’s vision of faceless, paperless and cashless service delivery model where the Government is developing e services for various departments. ◗ Project 2: Digi Locker: Availability of government documents on Digital Locker ensures improved efficiency and transparency by minimising the physical contact between the citizen and the department delivering the services. ◗ Project 3: Rapid Assessment Service (RAS) – Feedback of service delivery: RAS provides an online mechanism for getting feedback from citizens on eservices provided by Governments across the country. Using RAS citizens can provide real time feedback on services and report any kind of harassment, corruption or inefficient system they have faced. ◗ Project 4: UMANG (Unified Mobile Application for Newage Governance) : UMANG provides a single platform for all Indian citizens to access pan India e-Gov services. ◗ Project 5: Cyber Security – Toll Free Number: The Cyber Security Call Centre and the Toll free number (1800 180 4766) of Information Security Management Office (ISMO) under the Department of Information Technology Electronics and Communication, Haryana (DITECH) is a platform for reporting cyber security incidents information by citizens and government officers.

How has the Haryana Government used ICT to ensure citizens below the poverty line get benefits of welfare schemes like Direct Benefit Transfer, pension and other similar schemes, especially in the rural parts of the state?

NIC Haryana has been providing core IT software support to the Department of Social Justice and Empowerment for maintaining a centralised database of more than 24.04 lakh beneficiaries with 97.51 per cent accounts and 97.58 per cent Aadhaar.

These beneficiaries’ are scattered under nine SSP schemes, namely Old Age Samman Allowance, Widow Pension, Disability Pension, Ladli Allowance, and Financial Assistance to Destitute Children (FADC), Non School Going Disabled Children (NSGDC) and allowances to dwarfs and eunuchs. Online rights for up-keeping of beneficiaries databases;

addition of new beneficiaries, deletion of ineligible and dead beneficiaries are with respective DSWOs in all 21 districts. Besides DSWOs all 62 banks and postal department at 16 HOs have been provided interface to update and upload the bank accounts and Aadhaar number. Provision of pension/arrears/rereleases of bounced back amounts and other MIS related reports or queries have been made in the software application from last 18 months. It is implemented in entire state covering all 22 districts.

With the extensive usage of IT, one needs to have a robust cybersecurity mechanism in place. How has the Department of IT of Haryana prevented cyber attacks and what type of safeguards does the department have?

The Government of Haryana has setup a dedicated organisational structure known as the Information Security Management Office (ISMO) under DITECH. The prime job of ISMO is to address the security concerns in an ongoing manner rather than doing this as a onetime effort not only for the IT department but also for all other departments/ boards/ corporations and agencies of the government. ISMO has been initiating proactive measures to build a robust ecosystem for safe and secure cyber space in Haryana.

Mentioned below are some of the key steps taken by the state government for building a secure and resilient cyberspace: ◗ The Cyber Security Policy 2017 of Government of Haryana. ◗ Various other policies were established to streamline the processes and enforce information security measures. ◗ Strengthening of IT infrastructure and deployment of required tools to enable protection against cyber threats. ◗ In-house team under ISMO handles and support issues related to information security and also proactively conducts security audits of websites and applications of various departments, boards and corporations of the state government. ◗ Regular coordination with concerned public

In alignment with the vision of Digital India Program, the Government of Haryana has been working tirelessly with a focused aim to implement cashless, faceless and paperless governance for the citizens. In this direction, the state government has launched many unique and high impact initiatives

Treasuries and Accounts department, Haryana has implemented e-GRAS an online portal of the state where all departments are able to offer citizen centric services and accept payments from the citizen in cashless manner Ankur Gupta, Principal Secretary, Department of Information Technology Electronics & Communication, Haryana

entities like CDAC, NIELIT, NCIIPC, CERTIN and many private organisations is done on a regular basis. ◗ An interactive Portal for ISMO with e-learning modules on information security topic is developed. ◗ Cyber Security Toll Free number.

The achievements of the state government include – training and sensitisation of approximately 900 government officers / ISOs across various departments, boards and corporations on the concepts of information security.

What is the progress of electronics manufacturing in the state?

The state government launched the IT & ESDM Policy on September 14, 2017. The policy, serving as the perfect catalyst, is expected to be the driving force to propel the growth for state. The policy mainly covers the following sectors - IT/ITeS (IT industry), ESDM (Electronics System Design and Manufacturing), MSME (Micro, Small & Medium Enterprises) and AVGC (Animation, Visual effects, Gaming and Comics).

This policy targets an allround development of the sectors in the state by laying an equal emphasis on providing the right talent, smart infrastructure and conducive business climate spread.

What is the biggest phenomenal achievement of the IT Department in the last five years which has helped citizens of Haryana to the most?

The key transformation IT projects of Government of Haryana under the aegis of DITECH are mentioned below: ◗ End-to-end computerisation of targeted Public Distribution System: ePDS has been implemented across the state covering for Online Ration Cards Management, allocation, supply chain management, ration distribution through PoS devices at FPS using Aadhaar based authentication using both cash and cashless (successfully carried out in Ambala on pilot basis) modes. ◗ Public Grievance Management System: CM Window is a grievances redressal and monitoring system in Haryana implemented since December 25, 2014 in all districts and all departments of Haryana.

These grievances are registered at the CM Window counters online and the citizens get the SMS on his/her mobile phone with the grievance registration number. This number is used by complainant for tracking of grievance redressal online. As on May 1, 2019, more than 5,84,654 complaints/grievances have been received through the CM Window and out of these 5,49,966 grievances have been resolved. ◗ e-District Haryana is a State Mission Mode Project under the National e-governance Plan. The project aims to target high

When Haryana is compared to other ace states like Telangana or Kerala which have exploited IT to the fullest, how do you see Haryana’s progress in terms of usage of IT to roll out services to the public?

In alignment with the vision of Digital India Program, the Government of Haryana has been working tirelessly with a focused aim to implement cashless, faceless and paperless governance for the citizens. In this direction, the state government has launched many unique and high impact initiatives, I shall briefly take you through this ever so important journey of the state government:◗ Under cashless: Haryana has aligned itself with Govt. of India’s vision of promoting cashless payment cashless society. We have achieved more than 100 per cent of the digital transactions target in FY 17-18 and FY 18-19. ◗ Under faceless: Faceless governance is a key to reduce physical contact of public with the Government and as a result keep a tap on unsolicited misdemeanours such as corruption. Haryana has become the first state to launch online delivery of 486 government schemes and services via a single platform (SARAL).

Under paperless: Some key initiatives are: ◗ Common HRMS has been implemented across the state departments ◗ Implementation of Digital Locker and eOffice is being carried out in the state ◗ Implementation of e-Sign across all departments of Haryana Government is in process ◗ More than 50 departments/boards/ corporations of Haryana are using Integrated Finance Management System (IFMS) for management for budget, revenue, billing, pension etc.

EXPRESS COMPUTER | SEPTEMBER, 2019

8 | EVENT

Focus on RPA for effective public service delivery THE THREE-CITY EGOVERNANCE conference organised by Express Computer and Automation Anywhere, at Bhopal, Hyderabad and New Delhi, focused on how the various state governments are proactively using ICT for citizen services and many other integral functions

Upendra Jain, ADG (Telecommunications), MP Police

Rohit Kumar Sharma, Regional Head - Govt & Public Sector, Automation Anywhere

Bhopal Collector Tarun Kumar Pithode

Panel discussion in progress

Vishwas Dass vishwas.dass@expressindia.com

I

n continuance of the Digital Governance Series, Express Computer had organised a three-city e-governance conference with Automation Anywhere – at Bhopal, Hyderabad and New Delhi. While addressing the gathering at the conference in Bhopal on 'Robotics Process Automation for effective public service delivery', Upendra Jain, Additional Director General (Telecommunication), Madhya Pradesh Police, said that the police department had been proactively using ICT to help people in distress anywhere in the state.

Asserting on the need of fast paced adoption of modern technologies to deliver better services to the people, Jain added that the state police had executed some of the finest IT projects in the recent past, such as Dial 100. He said that if someone calls at 112 emergency number from anywhere in Madhya Pradesh, it goes directly to the control room set up in Bhopal. “We are the nodal authority for diverting such calls further to the concerned police and fire stations. Madhya Pradesh Police has also launched a mobile app, which is loaded with unique features. As an instance, if some woman presses an SOS button in any distressing situation on this mobile app, the control room alerts the nearest police station and the first response vehicle to help her out,” stated Jain.

A lot of technologies have been integrated into this app. “For minor offences, the Station House Officer is informed to tackle the situation whereas for major offences, senior level officials like the Inspector General or Commissioner rank officers get informed about such crimes,” he said. In the last four years, around 70 lakh victims have been assisted by Dail 100 control room while 20,000 calls are received everyday, he said.

While admitting that the district administration is not using any robotics automation currently, Tarun Kumar Pithode, Collector, Bhopal, said that a lot of IT has come in the sectors where Bhopal administration is working now.

“The world is moving at a rapid pace and there is a need of catching up with this pace for delivering services to the masses. Citizens, especially the poor ones, are highly dependent on the government and expect a lot to get the best of services,” he remarked, adding that most of the work happened through the portals of the MP Government.

“Nowadays, every department has some kind of automation. Many of the field officers like Tehsildars have been given digital signatures to deliver various services and at the same time revenue records are moving from hard copy records to digital ones. Earlier, it came with lots of challenges but now we are catching up fast with the private sector in terms of use of IT and day to day work,” Pithode said. He

pointed out there is a need to come up with some best solutions where transition from paper-based work to digital work becomes easy for the government offices. The district magistrate said that with the evolution of cutting edge technologies, the state government is trying its best to adopt the best of the ICT tools for public service delivery.

That apart, school education sector is another domain where the Madhya Pradesh Government is making efforts to utilise IT. In this connection, Irene Cynthia, Director, Rajya Shiksha Kendra, Government of Madhya Pradesh, shared that the MP Government is proactively using ICT as a tool to revolutionise the school eduction system in the state. She said that students' progress is being monitored online and it is being examined how many students are being dropped in different classes because of various reasons. The department wants no student to get

dropped in any of the classes and efforts were made to ensure they get the best of learning at their schools.

Cynthia said the parents of the students, who are dropping out of schools, are being counselled to send their wards to schools. Apart from taking detailed information about weak students, the school education department is also keeping a tab on such students so that they excel in studies and do not get dropped in high school or intermediate examinations. The school education department has initiated a series of digital initiatives to enroll maximum number of students in the state.

A detailed plan has been chalked out to incorporate technology to assess the progress of students in various classes. The government wants that students can get maximum benefits of information technology.

Dr Himanshu Jayswar, Deputy Director, Directorate of Health

Services, Government of Madhya Pradesh stated that the health department is working to digitise health records of the patients to reduce their efforts to get best of the medical services being rendered by the state government.

“Though the urban zones of the state have largely been covered under the digital program, many rural areas are yet to get digital health services for which concerted efforts are being made. Though robotics process automation is not being currently opted by the health department, but a lot of new technologies have been considered by the department to make services better,” he added.

Madhya Pradesh Livestock and Poultry Development Corporation's Dr A K Likhi revealed that around three lakh cattle, out of around 90 lakh in Madhya Pradesh, have been given unique identities on the lines of the 12-digit Aadhaar number.

“The move is aimed at enhancing their safety as well as giving a boost

to milk production,” he pointed out.

The ears of these bovines are being tagged with UID numbers in Madhya Pradesh as part of an ambitious scheme of the National Dairy Development Board (NDDB).

Rohit Kumar Sharma, Regional Head - Govt & Public Sector, Automation Anywhere mentioned that the government agencies manually processes large volumes of data and documents every day.

“Most of the manual work done is repetitive and mundane that slows down employees, and thus, the service they provide as well. As we move towards a digital world, government agencies are willing to automate repetitive tasks, helping their employees to focus on the things only humans do well— analytics and program management—improving citizen services. With the help of RPA, government agencies can create a scalable and secure workforce that is highly efficient and compliant

with federal mandates,” he said.

“We believe RPA will only lead to the creation of more and more value-added jobs in India. While RPA will take over some routine tasks and eliminate some repetitive and mundane job profiles, it will create a host of new job roles for our country,” stated Sharma, adding that RPA will create myriad possibilities for both public and private enterprises in ways of increasing productivity, profitability, job efficiency, and improving the delivery of public services. Increased adoption of technologies such as RPA will ensure that employees’ roles are changing, and they will be focusing more on reskilling and upskilling, augmenting the human potential of our workforce as bots will not replace creative thinking.

This transformation will undoubtedly have a positive impact on our per capita income and the economy at large in the longer run.

EXPRESS COMPUTER | SEPTEMBER, 2019

|9

INTERVIEW

‘Our goal is to create a high-end transformative experience’ IN AN INTERACTION with Express Computer, Master Projection Designer Bart Kresa shares his journey in the projection artwork / mapping space, some of his biggest projects and much more

Tell us more about how you started off in this industry (Projection Artwork / Mapping) and how has it evolved over the years?

I was born in Warsaw, and grew up studying classical music. When I was 21, I moved to Los Angeles, and was attending a school of photography. When I was in school, I met a teacher who was creating installations with multiple slide projectors.

So, I was already familiar with projections as art in galleries.

I started to develop an interest in photography, and this eventually led me back to projections. In the basement of my first house in LA, I built a small studio with four slide projectors and electronic instruments. Then, I started experimenting. My first architectural projection piece was in 1995. I was invited to work on a project with artists from San Francisco and Italy for Arte Multi Visione in Italy.

Over the next 10 years, my personal art passion developed into bigger and bigger projects.

In 2006, I started my company, BARTKRESA studio, and worked on my first really big project, “Gift of Angels,” at Universal Studios Japan. Since then, I have travelled the world, worked on many different and inspiring projects. In December, I took a team of more than twenty people to India to create a show that had 90 projectors for a two-nightonly event. That was exciting.

In February, I started an academy for projection design in Poland. We have four students from three countries, and I love getting to pass along the knowledge and experience that I have gained. I truly love this medium.

What is the key foundation in the curation process with your clients? How do you piece it with your inspiration and creativity?

Our goal is to create a highend transformative experience, and we never want to settle for anything less. As a philosophy, we challenge ourselves to make every project original. We never want to do the same thing twice. I also challenge myself and my studio to stay on the edge, learn new things, and explore new ideas. For the last few years, we have been exploring 360-degree

projection-mapped sculpture.

Our newest piece, Sviatovid, is a 15-foot-tall sculpture that is designed and built with a library of amazing, musically driven animation.

What were the key challenges you faced when setting up these shows, in particular how did you solve outdoor venue problems vs indoors?

We have certain power, internet, and time requirements for our installations that do not always match the resources present, or the schedule that the client has in mind. As a result, I have developed two production trailers that we take on site with us. We still need power and internet on site, but we try to bring everything else that we need to install and adjust the projections in as efficient and minimally invasive a way as possible. This allows us to work with the constraints of the location, and to be as flexible as possible.

What was the craziest project you have done?

Also, which was your favourite project?The craziest projects are the ones that have compressed timelines. Most of our projects include at least two months for design and animation, and at least three days for installation – if not

weeks or months in the case of large, permanent installations.

Last year, we did a 90-projector show on a week’s notice. We have some wonderful clients, and we go to great lengths to make special shows, even in extreme circumstances.

◗ Catch Bart’s keynote address on “The Future of Immersive Experiences” happening on 18th September 2019.

For more info, view the latest program at http://www.infocomm-india.com/program.php As this is a by-invite only event, kindly RSVP with us at shaziaa@falcon-mail.com

My favourite project is the projections that we created for Optimus Prime in the Universal Spectacle Night Parade, at Universal Studios Japan. Optimus Prime is one of the floats in the parade, and he transforms from a truck, into a twenty-foot-tall robot in front of the audience. We animated all of the gears and surface treatments that bring Optimus Prime to life. The projections track with the robot as he transforms. This is truly unlike anything else that has been done with projections, and I am so proud to have been a part of figuring

out this amazing challenge.

Tell us why have you chosen to speak at InfoComm India 2019, and where do you see major opportunities for projection mapping in this region (South Asia/ Mid-East)?

I appreciate Avixa’s dedication to bringing awareness to all of the facets within the AV industry. Even though projection mapping has existed for a long time, this medium is still unfamiliar to many people. I appreciate the opportunity to share the artform that I love with my peers. Both in this region, and around the globe, we are entering into the experience economy. I see projections are the perfect tool for creating unique, immersive experiences. My outlook on our industry is that we are beginning a golden age of projection.

What will be the key takeaway by the audience attending your keynote address?

The presentation will give an overview of our studio’s approach to design. I will use some of our projects as case studies, showing the application of the history of projection mapping, and principles of design thinking in our development and design process.

EXPRESS COMPUTER | SEPTEMBER, 2019

10 | EVENT

Taking e-Governance a notch higher THIS YEAR'S EDITION renewed its focus on the emerging role of new-age technologies in government and public sector

Address by Guest of Honour Abhay Kumar

T

he 26th edition of Express Computer's flagship eGovernance forum, Technology Sabha was held in the Pink City of India, Jaipur from August 8-10, 2019. The three-day conference witnessed the presence of several eminent stakeholders from the government space. Known and lauded for the numerous knowledgepacked sessions by decision makers from the government and solution companies, the conference acted as a catalyst for exchange of real-world use cases, possibilities, challenges, opportunities and much more.

Technology Sabha ensured this through its numerous speaker sessions, panel discussions, power discussions, one-on-one interactions and a plethora of networking opportunities. Whereas, the much coveted Technology Sabha awards recognised the success and efforts of IT projects that have set benchmarks in eGovernance across India.

Furthermore, the Digital Icon Awards were given to individuals who have been using technology to raise the bar for efficiency in delivery of eGovernance services. The recipients of these awards were Golok Kumar Simli, Principal Consultant & Chief of Technology, Passport Seva, Ministry of External Affairs and Dr Rajesh Narang, CTO, Government e-Marketplace (GeM).

Dr Narang was recognised for his superlative efforts in establishing GeM as a technology platform that is comparable to the best in the world.

Whereas, the Digital Icon award to Simli recognised his exemplary work in establishing Passport Seva as a premier platform for providing Indian citizens with the best customer experience in getting and renewing their passports with the help of emerging technologies.

The conference was inaugurated in the presence of key dignitaries including Bulaki Das Kalla, Minister for Energy, Public Health & Engineering, Groundwater, Art, Literature, Culture & Archeology, Government of Rajasthan; Abhay Kumar, Principal Secretary, Department of IT & Communication, Government of Rajasthan; Dr Neena Pahuja, Director General, ERNET India; Padma Jaiswal, Secretary - IT, Puducherry; Garima Mittal, CEO, Faridabad Smart City; and S Radha Chauhan, Principal Secretary, Vocational Education & Skill Development Department and Technical Education Department, Government of Uttar Pradesh.

A major highlight of the conference was the Fireside chat between Prakash Kumar, CEO, GSTN and Srikanth RP, Editor, Express Computer. Commenting on the initial challenges, Kumar informed that GSTN was an unkown entity and people were vary to join the organisation, but GSTN successfully the right people in terms of technology and subject matter. Sharing the unique differentiators of GSTN, he said that the platform has highly scalable systems and has gone open-source.

Leading eGovernance In the Chief Guest Address, Kalla said, “I feel honoured to part of this conference, which makes a big difference for our state. We have several challenges facing us; and we need to adopt new-age technologies - this is the need of the hour.

Technology has been bringing huge changes in governments and in the lives of people. Rajasthan is a good example of innovative use of technology for citizen service delivery. For instance, we have brought in a complete transparent system for farmer loans and Aadhaar based biometric authentication. We have also ensured internet connectivity to every Gram Panchayat in the state.

We are well aware of the tremendous

Address by Chief Guest Shri Bulaki Das Kalla

Lamp Lighting by Senior Government Dignitaries

Ajay Kaul, Director & GM Government Business, Dell EMC

S Radha Chauhan, Principal Secretary, Vocational Education & Skill Development Dept & Technical Education Dept, Govt of UP

Sukesh Jain, Sr. Vice President, Samsung Electronics

Padma Jaiswal, Secretary - IT, Puducherry

Dr. Neena Pahuja, Director General, ERNET

Debapriya Nandan, Senior Director & Head, Public Sector, Business Development, Oracle India

Dr Rajesh Narang receiving the Digital Icon Award

Bharat Sharma, Director PresalesIndia & SAARC, Cambium Networks

Ruchin Kumar, Regional Director – India & SAARC, Utimaco

Panel Discussion - How emerging technologies can transform eGovernance

Power Discussion by OBS

Technology Sabha Award Winners

Power Discussion by SAS

Sarvesh Singh, Chairman & Managing Director, Bharat Broadband Network Ltd (BBNL)

Samarjeet Singh, Advisory Systems Engineer at Dell EMC

Sumit Wadhwa, GM - Head of Govt Business, Samsung India

Prashant Bhatia, Vice President – Enterprise Sales, Vertiv India

Prasun Srivastava - Senior Solutions Architect, India and SAARC Region, Thales Cloud Protection & Licensing

Golok Kumar Simli, Principal Consultant, Chief of Technology, Passport Seva, MEA

Mir Mohammed Ali, Executive Director, Government of Kerala

Brijesh Miglani, Lead Technical Consultant – North & East, Forcepoint

potential that technology holds and Technology Sabha offers great opportunities for us to further drive technology adoption.”

Abhay Kumar started his Guest of Honour address with a popular saying -- the only constant we have is change. He further said, “Technology represents this change. The faster this change comes, the sooner citizens can benefit from it. In our farmers loan waiver scheme, we used Aadhaar based biometric authentication system, which helped us streamline the process. We have 60,000 e-Mitra Kendras across Rajasthan. We also have a state-wide GIS platform and are ensuring that our schemes leverage this platform.

Moreover, Rajasthan has set up one of the most modern data centres in India and are now in the process of setting up Command and Control Centres (CCC) at district headquarters.”

Providing a holistic view of effective eGovernance, S Radha Chauhan opined that there are certain myths among people in terms of digital technologies, and stated that GeM is a big example in the use of digital technology in the area of procurement. She commented, “Stakeholders’ interest in digital technologies is crucial and the ecosystem has to keep pace with emerging technologies. The distance between users and technology needs to be bridged. Technology is just a tool that needs to be channelised in the right direction.”

In a session, Padma Jaiswal, Secretary – IT, Puducherry,

explained the importance of cyber security in the success of eGovernance. She said, “Cyber security is not discussed on a required scale. We have to ensure security at multiple levels. In the past, Puducherry has been able to prevent various attacks. Cyber security must be central to all applications and must not be treated

stress is put on providing internet connectivity to the last mile panIndia. Bharat Broadband Network (BBNL) is a key facilitator of this ambition. In his keynote address, Sarvesh Singh, Chairman & Managing Director, BBNL said, “Last mile connectivity is ensuring penetration of government schemes in rural India. Furthermore, this has also provided more business opportunities to VLEs. As part of our efforts, we are also focusing on providing broadband beyond the Gram Panchayat level.”

Explaining how Rajasthan is using emerging technologies to strengthen eGovernance, Ambrish Kumar, Commissioner & Special Secretary, Department of IT&C, Government of Rajasthan pointed out that end-to-end thought process is still missing in eGovernance. He emphasised on paperless processes.

Interestingly, he also shared that Rajasthan has the largest IT workforce among all Indian states.

After demonetisation, there has been a huge push to digital payments. In a session titled, 'Leading towards a cashless society', I P S Sethi, Deputy DG, NIC, spoke about the DigiDhan dashboard. He also informed that citizens in Tier 2 and Tier 3 cities are increasingly adopting digital payments; and NIC is planning to set up a CoE in Blockchain.

In a session titled, 'Digital overhauling of passport related services and leveraging emerging technologies', Golok Kumar Simli pointed out that projects fail, because organisation don't make

as an after-thought.”

Explaining how Internet of Things (IoT) will transform eGovernance, Dr Neena Pahuja shared the example of how patients are being monitored remotely through IoT enabled care centres.

She also spoke on use cases of IoT in steel plants and data centres. She said, “The government's objective is to an IoT industry in India worth US$ 15 billion by 2020. We started working on IoT around 2014 and now our third IoT CoE is ready to be inaugurated in Ahmedabad.

Whereas, our fourth IoT CoE will be set up in Vizag.”

As part of the government's Digital India initiative, significant

their problem statements correctly.

He stated, “While rolling out programs, we must consider the entire ecosystem. Governments must focus on taking citizen engagements to the next level – this can be done with emerging technologies. Having already using cloud and blockchain, we are noe trying to leverage artificial intelligence and machine learning.”

Speaking on improving service delivery through eGovernance, Ashish Kumar Singh, Principal Secretary, Transport and Ports, Government of Maharashtra, emphasised on the need to ensure safe, efficient and sustainable mobility for all. He said, “We are still behind technology; what should have happened 20 years ago, is happening now. We have looked at the global best practices and have taken many initiatives. As part of this, we have taken 43 per cent of the transport department online. We are now working on AI based analytics for traffic flow and accidents. We will also use blockchain in vehicle registration.”

In another session, Anuradha Mukhedkar, Director – Finance, CRIS, took the audience through the digital transformation journey of Indian Railways. She informed that digital transformation of the railways started in 1960s with IBM; whereas, in 1980s CMC developed Impress PRS for the Indian Railways; and in 1986, CRIS was formed to take over the digitisation of Indian Railways.

In a session titled, 'Tech-powered

monitoring and management of Aspirational Districts', Rama Kamaraju, Sr Consultant, Office of CEO, Niti Aayog, affirmed that in the next five years, Aspirational Districts will be at par with metros – this is the mandate of the government. He pointed out that some of the challenges include lack of motivation and measurement. Niti Aayog is countering this with realtime data and fostering competition.

Speaking on the importance of data governance, K Rajashekhar, Head – Centre for Data Governance & DDG, NIC said that data is growing exponentially, but 60-80 per cent of this will be unstructured data. He further stressed on the need for interoperability, common framework and protocols.

Fruitful dialogue Spread across three days, the conference featured three panel discussions, which witnessed exchange of best practices, use cases, challenges and much more.

The panel discussion on how emerging tech can transform eGovernance, witnessed participation of P Sita Ramanjaneyulu, Transport Commissioner, Andhra Pradesh; Sarvesh Singhal, Special Secretary, CEO, JAP-IT & Director, Space Applications Centre Jharkhand, Dept of IT & eGovernance, Govt of Jharkhand; Rama Rao Atluri, Executive Director (Tech) AP State Fiber Net; Raghavendran Kandaswami, Head Practice – Public Sector, AI & Analytics, SAS India;

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Ashish Kumar Singh, Principal Secretary, Transport & Ports, Government of Maharashtra

Robin Roy, Director - Products, India & SAARC Region, Delta

Jobbin James, Head - Technology SonicWall

Dr. Rajeev Papneja, Chief Growth Officer, ESDS Software Solution

Bhanu Panda, Co-founder & COO, GhangorCloud

Raghavendran Kandaswami, Head Practice – Public Sector, AI & Analytics, SAS India

Sidharth Mutreja, Enterprise Solutions Architect - APAC, Kaspersky

Panel Discussion - Adopting a proactive stance towards cybersecurity

Ambrish Kumar, Commissioner and Special Secretary, Department of IT & Communication, Govt of Rajasthan

I P S Sethi, Deputy DG, NIC

Anuradha Mukhedkar, Director Finance, Center for Railway Information Systems (CRIS)

Power Discussion by Oracle

Power Discussion by ESDS Software Solution

Mohit Sharma, Business Head, Government Vertical, Poly

Srikanth RP, Editor, Express Computer (left) in a Fireside Chat with Prakash Kumar, CEO, GSTN

Panel Discussion - Planning for cities of the future

K Rajasekhar, Head - Centre for Data Governance & DDG, NIC

Golok Kumar Simli receiving the Digital Icon Award

Angiah Santhanaswamy, Director Business Development - Public Sector, Oracle India

Power Discussion by Dell

Rama Kamaraju, Sr Consultant, Office of CEO, Niti Aayog

Winners of Technology Sabha Awards

Ajay Kaul, Director & GM – Government Business, Dell EMC and Prashant Bhatia, VP – Enterprise Sales, Vertiv India.

Ramanjaneyulu informed that in the last three years, all services of the transport department have been taken online, except physical tests.

Singhal cited several examples and said that technology has improved efficiency and transparency of services over time. Whereas, Atluri informed that Andhra Pradesh is using analytics to get information on road quality from through CCTV cameras.

The panel discussion on adoption of a pro-active stance towards cybersecurity was moderated by Srikanth RP and participated by Dr Balsing Rajput, Superintendent of Police – Cyber, Maharashtra; Ashutosh Pandey, ADG, Technical Services, Uttar Pradesh Police; and Piyush Somani, Founder, CMD & CEO, ESDS Software Solution.

Rajput said, “We need to think about cybersecurity in a holistic manner. We started the Maharashtra Cyber Security Project, which features a central policing lab and predictive intelligence. We are also in the process of creating our own CERT.” Sharing about Uttar Pradesh, Pandey said that India still not fully equipped to address cybersecurity.

He further stated, “UP started registration of cybercrime for the first time in India. We launched the UP Cop mobile application to resgister cybercrimes.”

Speaking about cloud and security, Somani stated, “Cloud itself is not fully secure; it is evolving.

However, cloud security is evolving much faster than on-premise security.”

In another panel discussion – Planning for cities of the future – Garima Mittal, CEO, Faridabad Smart City said that everyone is looking at this ambitious project and as well as those who are responsible for its execution. Mittal laid emphasis on the need of having waste management plan, improving air pollution and ensuring ease of living in the smart cities project.

Alok Ranjan, CEO, Jaipur Smart City said technology has to have a life and it has to be sustainable. He said the citizens' lives need to be made better by using technology.

Jaipur is the country's ninth biggest

city which is facing water scarcity, he said. Ranjan said 400 years ago, there was no technology when monuments and heritage structures were built and now there is a need of protecting them by use of technology.

He said a lot of data is there in the public domain and Jaipur Smart City is endevouring to open more data to the enterprises to utilise it for the public welfare.

K Rajashekhar said that IT alone can't solve all problems in making cities smart and sustainable. He said IT, IoT and data are three things that are crucial. Rajashekhar said enterprising architecture is needed to avoid redundancy and misuse of data. He suggested that every other city should not redo what other cities have done in the smart city project and every city should come up with different ideas and solutions.

Samsung’s unique positioning, Jain said, “Samsung is one of the only two companies to manufacture their own components. Jio’s network is also enabled by Samsung.”

In a separate session by Samsung, Sumit Wadhwa, General Manager - Head of Govt Business, Samsung India, stressed the growing use of mobility and connectivity and the emerging threats. He said, “The mobile disruption is bringing huge threats. Security will only work when people and processes are aligned.”

Raghavendran Kandaswami of SAS India spoke about a use case of analytics in the area of water quality control and monitoring. Citing another use cases, he shared how SAS is helping forest department to track tigers using their footprints.

Shifting the conversation to cloud, Debapriya Nandan, Sr Director & Head, Public Sector, Business Development, Oracle India, opined that cloud will be the future for innovation and expansion; and today, new businesses are starting on cloud altogether.

Connectivity is a crucial element in order to ensure effective service delivery in today's digital age.

Bharat Sharma, Director, Pre-sales, India & SAARC, Cambium Networks, said, “By 2025, around 175 Zettabytes of data will exist. Over 93 per cent of data is being generated by mobile phones. Unfortunately, over two-third of Indian population is still not connected. We are working to enable Digital Villages across India, ensuring last-mile connectivity to the remotest parts of India. For instance, we have provided Wi-Fi connectivity at Everest basecamp.”

In his session on 'Best practices in data-centric security', Ruchin Kumar, Regional Director – India & SAARC, Utimaco, commented, “Our data lies in a complex environment – not within our control. Organisation workforce has also heterogeneous, further adding to security risks. To address these challenges, we need to effectively manage the encryption keys.”

In his session, Prashant Bhatia of Vertiv India provided an insight into Vertiv's portfolio of offerings and expertise. He said, “Data centre is the major business for Vertiv globally. Thermal management is

The session, 'Automating breach detection and prevention', was conducted by Jobbin James, Head – Technology, SonicWall, wherein he said the company has identified over 74,000 new types of attacks. He said, “Automated and realtime breach detection and prevention is the need of the hour. We have the latest technology to ensure this. For instance, we have cloud-based sandboxing technology and machine learning.”

In a session, 'Digital transformation – Cloud the enabler', Dr Rajeev Papneja, Chief Growth Officer, ESDS Software Solution, said, “Digital transformation starts and ends with citizens, not just the technology. Today's digital-savvy citizens are not asking for products anymore. We have t change our mindset from selling bulbs to selling light.”

Speaking on '4th generation DLP powered by Deep AI', Bhanu Panda, Co-founder & COO, GhangorCloud, said, “As India moves towards being digital, security is becoming paramount. As we become more connected, the cases of data theft will increase. Data exfiltration by insiders is significantly rising. To address this, organisations need to have 360-degree realtime visibility of their networks.”

The session by Kaspersky was titled, 'Effectively managing cyber risk with cyber threat intelligence,' wherein Sidharth Mutreja, Enterprise Solutions Architect – APAC, informed the company is witnessing around 400,000 new threat samples everyday. He said, “Ninety per cent of these are traditional threats, but the 10 per cent of targetted threats are more dangerous.”

data.” Somani was replying to the queries raised by the government officials raising concerns on the data breach. One of the officials said what would happen if a person associated with a cloud provider deletes certain type of data. On this, an ESDS representative said the company has a concrete safety mechanism in place and such kind of thing can not happen.

In a power discussion by SAS, the company executives gave a presentation on the data trends and IoT, which was attended by numerous senior government officials. Kunal Sama, Sr Consultant, SAS said there is a spurt of information because of massive data that is being generated.

He also said human errors should be addressed by machines. An official said data availability is one of the challenges and laid an emphasis on the need of imparting training on the government employees on latest IT trends.

The power discussion by Dell was conducted by Ajay Kaul and Smarjeet Singh. Kaul commenced the session, highlighting the four aspects of digital transformation that the company stresses on. In an interactive engagement, he asked the audience about their perspectives on application transformation. Singh took over the discussion with the audience and answered various queries.

Amit Gautam of Orange Business Services (OBS), in a power discussion session, said the company builds data centres for government clients in India and it has collaborated with one partner to host applications. He informed a group of government officials that the nearest data centre of OBS from India is in Singapore. The company has installed vehicle tracking devices and RFID based surveillance systems in the vehicles of three subsidiaries of Coal India. Gautam said 2,160 vehicles of Central Coalfields were fitted with vehicle tracking devices, Northern Coalfields with 1,075 and Eastern Coalfields with 1,400 vehicles. The company has also implemented a city surveillance project for Patna Police.

Another power discussion session was also conducted by Oracle India, wherein the company officials held engaging discussions with senior government officials.

Partners in transformation The conference featured a plethora of sessions by solution providers, having their own specialisations. In a session titled 'Business transformation powered by data, running in a multi-cloud world', Ajay Kaul, Director & GM – Government Business, Dell EMC, said, “We word 'digital' is commonly used today. The path to digital transformation includes IT transformation, workforce transformation, application transformation and security transformation. In the government space, Rajasthan is among the leaders for various initiatives. There is a huge scope, which can be leveraged efficiently with a multicloud environment and virtuslisation.”

In a separate session by Dell EMC, titled 'Unlock your data capital', Samarjeet Singh, Advisory Systems Engineer, Dell EMC, pointed out that revenues of data-driven organisations are increasing.

Mobility is one of the key components in smart cities and service delivery. In a session titled, 'Smarter governance – Enabled by mobility', Sukesh Jain, Senior Vice President, Samsung Electronics, spoke on how various eGovernance initiatives have given rise to connected communities. He further stressed that every organisation need customised solutions to ensure more efficiency. Sharing about

very critical in a data centre and Vertiv has an effective portfolio to address that,” adding that 75 per cent of the embassies in India are serviced by Vertiv.

Speaking on building an effective cyber security strategy, Prasun Srivastava, Sr Solutions Architect, India & SAARC, Thales Cloud Protection & Licensing, said that one of the biggest roadblocks in India is the complexity of security and lack of skillsets. Speaking about the company’s presence in India, he said that Thales has deep engagements in the market, and also has an active partnership with DRDO. In a session titled, 'Human centric security to accelerate government digital transformation initiatives', Brijesh Miglani, Lead Technical Consultant - North & East, Forcepoint, informed the audience if the four elements of digital transformation - data, network, workforce and cloud. He further explained each element and pointed out that cloud is being widely adopted governments today.

Focusing on security, Miglani said that risk and trust must be continually re-tested, and elaborated on Forcepoint Insider Threat and its features.

Speaking on 'Future-proofing government through emerging technologies', Angiah Santhanaswamy, Director, Business Development – Public Sector, Oracle India, stated an interesting fact that Oracle witnesses a downtime of just 2.5 minutes in a month. He also illustrated an use case of one of Oracle's customers in the manufacturing sector. He further informed how Oracle has successfully addressed the issue of fake drugs along with Niti Aayog.

Mohit Sharma, Business Head – Govt Vertical, Poly, informed that Neil Armstrong has used Plantronics headset to communicate the success of first moon landing. He said, “ Poly addresses US$ 7 billion worth of enterprise market in UC&C devices.

We have solutions for any where you work,” whille speaking about Poly's range of products and their interoperability. In his session, Robin Roy, Director – Products, India & SAARC, Delta spoke on the company's product portfolio. He also stated that 6-7 per cent of the company's revenue is spent on R&D.

Power of discussions In a power discussion session, Piyush Somani and Rajeev Papneja said that ESDS has a very unique encryption and it offers an efficient security system. They also said that the company has been delivering outstanding products for the past 17 years when it came into being. Being asked about data security, Somani said, “If someone wants to delete certain piece of information from our cloud, he/she can not simply do so. It has multi-layered security process so that no one can temper with the

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