Our mission is to bring healthcare of international standards within the reach of every individual Dr Rupali Basu, CEO, Apollo Gleneagles Hospitals, Kolkata & CEO-Eastern Region, Apollo Hospitals Group speaks on the facilities and services offered by the hospital. Excerpts.
Which are the key issues that contribute to the confirmed success of Apollo Gleneagles Hospitals (AGH), Kolkata? 'Hospital' as a service industry is a quite dynamic and experience-centric, emotion dependent and faith driven organisation. One way it is highly technical and on the other it is very much people dependent. Therefore it will be quite impossible to determine a single success factor of a hospital. We consider timely decision-making processes as the key success factor, technology upgradation and first mover advantage is the success factor of Apollo Hospital or getting highly talented clinicians from each and every corner of the world may be considered as the key success factor. But I personally consider that high-end medical care with tender loving care can create a difference and set a benchmark in the community.
When we are discussing about the key success factors, we should not ignore business intelligence (BI) integrator to execute smooth hospital management. It helps us to decrease cost and maximise control. In our hospital, we have taken lean six sigma improvement projects and implement them into the ongoing hospital operations and enhancements. There is a highly logical implication of the team approach. In a summary, there is now substantial scope to create experience and I personally consider the same as the greatest branding tool. What are the national and international accreditations won by the hospital? The hospital has a number of National and International accreditations. The Gold standard of Quality Healthcare Organization- is the Joint Commission International
by HASSAP, and the Nursing College is accredited by ISO9001-2008 etc. So from patient care to education, we bagged recognition for quality standardisation.
DR RUPALI BASU
CEO, Apollo Gleneagles Hospitals, Kolkata & CEO-Eastern Region, Apollo Hospitals Group
Accreditation (JCIA). Our hospital is accredited by JCIA since the last five years. AGH, Kolkata is still the only hospital which is JCI accredited in the East. Apart from JCIA, our lab is accredited by NABL, the hospital food services is accredited
What are some of the key facilities available at the hospital? We are the multi-speciality, quaternary care hospital. We provide 360 degree clinical service, starting from high-end cardiac surgery, liver transplantation, bone marrow transplantation to cancer care. We perform almost every possible treatment and diagnostic modalities available under the sun. What are the steps taken to ensure sound health of corporate India? Apollo Health Check (AHC) is the key runner of the wellness drive of India. Continued on page 74
The Mission Hospital, Durgapur: Following Ethics Dr Satyajit Bose, Chairman,The Mission Hospital, Durgapur gives an overview about the hospital and how it stresses on quality, kindness and end-point based packages
DR SATYAJIT BOSE
Chairman, The Mission Hospital, Durgapur
JULY 2013
U
nlike in the rest of India, super specialty healthcare in this part of the country has developed only within the city limits of Kolkata. The demographic clinical flow of 'elective' healthcare would be a local consultation, followed by a referral to one of the tertiary centres in Kolkata. Most of these hospitals are unfortunately not manned by full time salaried doctors, do not stress on quality and treatment options are often guided by 'fiscal' end points, rather than clinical. Patients have been quick to realise this, and this has resulted in diversion of traffic more towards southern India. With so many hospitals coming up in Kolkata, with enhanced capex, they resort to a lot of strategies and promises to attract patients. More often, they are not able to adhere to the promises made. This creates an intense vicious cycle, wherein patients get diverted to distant destinations for healthcare, even for basic illnesses, and for more
money. This results in a considerable drain in state exchequer. Healthcare as an industry, alone, contributes maximally to the GDP of a state. Drainage of patients elsewhere, increases inconveniences and has resulted in significant negative fiscal implications. 'Emergency' patients in far flung areas, are in the mercy of their own pre-decided fate and God. Qualified doctors, with inadequate infrastructure, are left with no option but to refer them to Kolkata. This creates a serious gap in patient satisfaction, both in government sector as well the private. Moreover, many perish on the way. The Mission Hospital, was set up in Durgapur, in 2008 with certain aims of providing futuristic infrastructure, and brilliant minds behind them, with kindness,ensuring transparency of cost, and clinical protocols in line with the best practices of evidence based medicine. Our stress has been on quality, kindness and endwww.expresshealthcare.in
point based packages. We also encouraged a policy of cross subsidy, benefitting poorer people. We ensured, that a patient coming to the OPD was greeted with a smile, had minimal waiting times, was ushered to the right place by well mannered volunteers, their reports printed within two hours and sent home with a proper diagnosis and treatment options within three hours. 99 per cent of outpatients would fall within these benchmarks. Optimal patient information and communication has been our mainstay in our success story as well. Implementation of the pneumatic chute and PAX system has also shortened the journey from the imaging and lab department to the clinician resulting in faster diagnosis and cure. The overall patient satisfaction has been excellent and that has led to the development of departments of excellence in the areas of cardiac surgery, cardiology, orthopaedics and joint replace-
ment, neurosurgery, gastroenterology, nephrology, urology and kidney transplant, cosmetic and plastic surgery, critical care and pulmonology, emergency medicine etc. We, at The Mission Hospital (TMH), Durgapur, in our five years of existence have done 5000 heart surgeries, most of them being at high risk, of which about 2000 have been complex cyanotic congenital heart diseases. The results have been at par with international standards. Similarly, cardiologists have quietly performed close to 2500 angioplasties and pacemakers without any major fanfare and publicity. The patients are admitted under the Institute of Cardiovascular Sciences, wherein cardiac surgeons and cardiologists collectively take a decision regarding the mode of revascularisation chosen. Scores of patients have been adviced medical management who have been proposed Continued on page 56 EXPRESS HEALTHCARE
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BM Birla Heart: Best in Cardiac Care BM Birla Heart Research Centre has grown into a leading centre for cardiac care in East India
SUYASH BORAR
COO, BM BIRLA HEART RESEARCH CENTRE
BM Birla adheres to strict SOPs and conduct frequent medical audit to ensure quality. 'Patient safety and quality of care' has been on the top of priorities of the institution. This constant emphatic emphasis on quality care has been rewarded by being the first hospital in India to receive the NABH accreditation. The pathology department at the first hospital in India to receive NABL accreditation and College of American Pathology (CAP).
So, quality care is ensured by national and international external agencies.
Strengths BM Birla Heart Research Centre is a one-stop solution to all heart-related problems. The centre has been incorporated with latest generation of cardiac equipments like Philips Allura F D 10 which is the latest cardiac care system having special features such as stent boost. There is also 3D reconstruction mapping DSA refraction facility which is the first in eastern region which can be compared to international standards. It also has a rotablator system for CTO calcified lesion. In the echocardiography department it has a 3-dimensional echocardiography which can be done on adult, paediatric patients as well as on foetal. The centre also has a department of Nuclear Medicine which has an unique Dual Head 'INFINIA' Gamma Camera which would provide economic and accurate non-invasive diagnosis of artery disease. The centre has set up a 'Lifestyle and Rehabilitation Clinic', the first of its kind in Eastern India.
Cost-effective & transparent BM Birla Heart ensures
The Mission Hospital Continued from page 55 urgent angioplasty or CABG, elsewhere, and are doing well. Every evening, there is a cath meeting, where all cases are presented and clinical decisions are taken as a collective. Pre-operative team meetings, followed by patient counselling are given prime importance for improved clinical outcomes. There is an additional operation team who looks after the non-medical needs of the patient. There is no incidence of unwanted procedures in this hospital. About 100 critical beds in TMH cater to the entire community and this has changed the definition of critical and emergency care in the region. To maintain quality there is a
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training programme (Master in Emergency Medicine) in association with NSLIJU, New York. In our country, only 0.3 per cent of people have health insurance. For the rest of the people, there is no health budget. When faced with an acute emergency, they do not have enough to pay up huge bills involved in complex procedures like primary and elective angioplasty, pacemakers and valve replacements. For this, The Mission Hospital has also set up a strategy, wherein one could make some part payment and pay off the remaining in equal monthly installments, of even less than Rs 1,000 per month. In case, the patient, expires, the heirs do not have to continue paying
BM Birla Heart was started as a super specialty hospital dedicated exclusively to the diagnosis, treatment and research related to cardio thoracic and vascular diseases. It
was started more than two decades back to provide world-class heart care to the people in India and neighbouring countries. The centre being a super speciality cardiac hospital, dedicates 53bedded CCU exclusively for cardiac emergencies, the CCU has two units (CCU1 & CCU2) fully equipped with the latest upgraded gadgets like Haemodynamic cardio monitors, ventilators, BIPAP machines oxymetres fluronoscope, Echo machines, ABG machine. The CCU is manned round-the-clock by a very dedicated team of medical officers specially trained in clinical cardiology and bedside emergency, interventional procedures. The CCU plays a key role in preparing the patients for primary PTCA which is the key lifesaving therapeutic interventional therapy for acute heart attack. A fully dedicated primary PTCA team is functional round the clock including the CCU doctors, nurses, cath-lab technician and interventional cardiologist. The key role of CCU is to prepare and send the patient to cathlab keeping the door to balloon time less than 90 minutes. The cath lab department has ultra-modern cardiac catheterisation of laboratories. There are three modern OTs,
thereafter. This has enabled many patients to save lives. Gradually, over a period of time, we will extend this facility to other departments as well. Till now, we have facilitated more than 800 procedures in this scheme (Christened 'Healthy Heart for All'), and there has been no defaulters. One of our key CSR activity has been heart surgery for children. We operate on 500 kids per year absolutely free of cost, as a 'give back' to society. Our motto, is not to say 'no' to any child suffering from congenital heart disease. We feel very empowered when we look back and realise the smiles that we have been able to bring in so many people in such a short time. Though we are committed to provide healthcare to every
individual irrespective of socio-economic back ground, we are the one of the best in the industry when it comes to financial indices. Buoyed by the financial models and success, we have dared to scale up in newer geographical areas. We are almost on the verge of constructing another hospital in Siliguri, where we will give similar commitments. We will also start another hospital in Ranchi and a 'Transplant' hospital in Andal, Sky City in association Bengal Aerotropolis. In Durgapur, we will start a cancer hospital, with two linear accelerators and PET CT, whose necessary permissions have been obtained and will start construction after the monsoons. Moreover, Dr Jaideep Bhaduri has joined the hospital as Medical Director. He
quality of treatment and value for money. It is a 'not for profit' hospital so the charges are reasonable. As the hospital is run by a trust which does not aim at profit, it aims to provide quality cardiac care compared to the quality of treatment to all patients across all sections. Special programme known as 'Healing Little Hearts …' has been initiated, where every year a number of subsidised surgeries are conducted on girl children having cardiac problem in collaboration with Rotary and other organisations. These children come from economically challenged background and their smile is what is the greatest reward for the hospital. Other than these, we offer subsidised package in executive health check up schemes and free heart check up and heart camps. The billing procedure of the centre is totally transparent and the charges have been displayed on the centre's website and at the reception desk, which is actually billed to the patients.
State-of-the-art infra
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where efficient cardiac surgeon, cardiac anesthesiologists and perfusionists are present round the clock. Some of the cases which are performed here are patients with extra risk factors (as per risk score) or CABG + ASD /VSD, Double Valve +CABG, Redosurgery, Double Valve Replacement, Single Valve +CABG, CABG +Carotid Edarterectomy Aortaneurysm or Aortic dissection.
Achievements and accolades BM Birla has been awarded the CII – Quality Award in SSI category. The institute has secured the 1st position in 'Total Quality Management'. It is the first hospital to receive 'Rajiv Gandhi National Quality Award' in 2007 and 'Jamnalal Bajaj Award for Fair 'Business Practices'. It has also received 'Express Healthcare Excellence Awards' in ‘Inspirational Workplace’ category.
Road ahead BM Birla promises to offer highest standards of cardiothoracic treatment and care to all sections of the society at best value for money. To be the leading Cardio thoracic care institution in India with world class standards of quality and services.
brings with him an experience of 22 years with leading healthcare organisations of the country. Dr Bhaduri has been given the following mandate in his appointed role to make TMH, the preferred multi-specialty tertiary healthcare facility for patients all over the country, to ensure accreditation of TMH with bodies like NABH, NABL. He will also initiate clinical research programmes and ensure academic development of the staff at TMH with well structured programmes. To summarise, we at The Mission Hospital are driven by clinical excellence and quality, and not by numbers and financial end points. Innovative strategies, association with NGOs and organisations have enabled us to reach out to even the lowest economic strata. JULY 2013
‘Our management's objective is focused towards providing international class healthcare at affordable cost across society' Rupak Barua, COO, CMRI, speaks on the hospital’s vision to serve the Eastern region’s healthcare needs with its state-of-the-art facilities Excerpts
CMRI has established itself as a leading multi-speciality tertiary care hospital in this part of the country. What are the factors behind the success of CMRI? The Calcutta Medical Research Institute (CMRI) has been taking care of the citizens of eastern region, for nearly five decades now. Since its inception, our commitment and focus has been to provide quality healthcare at affordable cost. In our pursuit to provide international class healthcare facilities we are in the process of constantly upgrading our processes and investing in upgrading our existing infrastructure. Our efforts have been complimented and recently an independent survey has rated CMRI as the second best hospital in Kolkata in terms of patient care and safety. We are happy that the medical fraternity and the patients, who voted for the survey have reposed faith and confidence in our efforts to provide world-class healthcare facilities. Can you elaborate on the factors? Sure! in order to provide world-class healthcare services to the people in this part of the country, we are in the process of re-engineering our operation methodologies. Currently, a business process re-engineering (BPR) framework is being implemented at our hospital to address specific problems that were plaguing our healthcare delivery processes. The main purpose for business process re-engineering at different levels of the hospital's operation line is to improve the efficiency in terms of patient
care and safety. Based on the methodology used, it was possible to identify a number of grey areas and operating systems for improvement, which have been since rectified. To make the process foolproof, we have initiated regular ‘Process Audit’ and are in the process of implementing new protocols as per requirement. To make the hospital process driven, we are making investment in our IT backbone. CMRI has also hired the services of top-notch global IT companies to prepare the future road-map. We are going to implement advanced ‘Hospital Information System’ (HIS) software to promote digital transparency in patient care. Tell us about the accreditations achieved by the hospital? The CMRI is an ISO 9001: 2000 accredited hospital. It is the second hospital in the country to have accreditation from College of American Pathologist (CAP) for its inhouse pathology lab. It also has NABL certification to its credit. The hospital is soon going in for NABH accreditation. What are the key strengths of the hospital? Our biggest strength is the highest standards of medical treatment provided by us to all sections of the society at best value-for-money costs. CMRI, which was the first private corporate hospital of the city, has established itself today as the most advanced multi-speciality tertiary care hospital offering the most advanced medical services available. Besides, the 12 operation theaters have been modernised
OUR BIGGEST STRENGTH IS THE HIGHEST STANDARDS OF MEDICAL TREATMENT PROVIDED BY US TO ALL SECTIONS OF THE SOCIETY AT BEST VALUE-FOR-MONEY COSTS JULY 2013
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RUPAK BARUA
COO, The Calcutta Medical Research Institute (CMRI)
to suit international standards and with the help of laminar airflow system they are now protected from any kinds of infection threat. CMRI offers a variety of 'Centres of Excellence', such as Neurosciences, Urology, Gastroenterology, Oncology & Onco-Surgery, Cosmetic & Skin Care Clinic, Eye Care in association with LV Prasad Eye Institute of Hyderabad, Orthopaedics & Joint Replacement, Mother & Child Care and Pathology. Apart from the regular multidisciplinary departments, the hospital has introduced super speciality departments to combat new age diseases like sleep apnea, obesity and stress management. The city's first 'Stroke Clinic' was inaugurated at CMRI with a view to provide comprehensive stroke care with latest clot buster treatment or thrombolysis. The Radiology & Imaging Department is run entirely by picture archiving and communicating systems (PACS) which allows it to access information in a highly efficient manner from almost any location, using secure web-based software. The hospital has introduced eastern India's first sleep laboratory for conducting sleep study. Tell us about your community service initiatives?
Since its inception, CMRI has always taken active participation in community development programmes to serve the society in the best possible way. Suryodaya, the ophthalmology department of CMRI is actively involved in various such activities. It runs a ‘mobile eye care unit’ to cater to the needs of the downtrodden people of the society. Suryodaya, is also actively involved in free cataract surgery programme to eradicate cataract from a specific Kolkata Municipal Corporation (KMC) ward. CMRI is dedicated in its commitment towards the society. It has further extended the vision of community service by educating the society towards trauma care where it matters the most - the pre-hospital scenario. Share with us your mission and vision statement. Our mission is to offer the highest standards of medical treatment with utmost care, compassion and commitment to all sections of the society at best value for-money costs and the vision is to be the leading multi-speciality healthcare and research institute in eastern India with world class standards of quality and service. What are your future plans? The Group is setting up another 200-bed state-of-theart, multi-speciality hospital at Jaipur in Rajasthan which is likely to become operational soon. It also plans to set up a mid-sized 100-odd bed super-speciality hospital at Siliguri in North Bengal, the land for which has already been acquired. These hospitals will be equipped with the most advanced systems and equipment. Future plans would be to further strengthen and improve the quality of medicare provided at CMRI keeping in tune with the changing times and technological advances and establish it as the 'most trusted' multi-speciality hospital in the country. EXPRESS HEALTHCARE
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Stand Alone Legacy since 1969 “In our continuous endeavors to excel and provide excellent services to our patients, we have upgraded most of the facilities and equipment where all diagnostics performed under one roof�
The Calcutta Medical Research Institute under the aegis of C K Birla Group has been involved in the novel service of providing quality healthcare at an affordable cost for nearly five decades in the eastern part of India. One of our primary focus is to provide modern healthcare delivery system with patient safety as top priority. We always strive to provide quality treatment with compassion and care, and to that effect we are upgrading most of the facilities and equipment to bring international standard healthcare in the eastern part of India. Our entire medical team is now geared towards latest developments in healthcare delivery model followed worldwide that harps upon evidence based treatment supported by top quality clinical excellence by experienced medical professionals who are an integral part of our institute.
24x7 Advanced Health Care 7/2 Diamond Harbour Road, Kolkata - 700 027 Phone: 033-3090 3090, Fax: 033-2456 7880 E-mail: info@cmrihospitals.co.in Website: www.cmri.in
Toll Free 1800-3070-3090
23, Marquis Street Kolkata - 700096 033-3090 3090
for more info/video/consulting /thecmri SMS CMRI to 56070 /thecmri
An ISO 9001:2008 Hospital NABL & CAP Accredited Pathology Laboratory
City Office for Bangladesh
Scan QR Code to connect with CMRI digital services.
CMRI Center of Excellence
CMRI Institute of Gastroenterology
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Endoscopy | Colonoscopy |ERCP | Liver Disorders | Stomach Problems
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CMRI Event Gallery CMRI in association with Kolkata 4 Kolkata a city based NGO supported by WHO launched a special privilege card for the elderly populace of the city to provide priority healthcare support. Mr.Rupak Barua, COO of CMRI is seen with State Urban Development minister Mr.Firhad Hakim at the inauguration ceremony in Kolkata.
Former India captain Gundappa Bishwanath was felicitated by COO, Mr.Rupak Barua at CMRI. This was a special occasion celebrated to declare to the media about the announcement of a dedicated bed by the name of the great maestro Sachin Tendulkar for all state and national level cricketers.
Mercy Hospital: Serving Humanity Committed to serving the marginalised and disadvantaged even beyond Kolkata, Mercy Hospital's mission is to improve the hospital to become the finest affordable medical facility in the city
SANJAY PRASAD
Executive Director & CEO Mercy Hospital
How it all began
Nursing initiatives
Set up in 1977, by the late Rev Dr D Mark Buntain as a small clinic, Mercy Hospital is now a 170-odd bedded general tertiary care hospital serving approximately 100,000 patients per year. The hospital has a variety of services including a complete surgical facility, three critical care centres, a paediatric centre, an emergency centre, and general medical and surgical centres. The hospital offers facilities of round the clock emergency, trauma care supported by more than 100 consulting doctors in 30 specialties, a state-of-the-art pathological laboratory and all other diagnostic facilities, 24-hour pharmacy, critical care ambulances, intensive care units and level-ii neonatal care unit. The 40-bedded intensive care bed is backed by trained and experienced medical offers and nursing staff. The fully revamped and upgraded ICCU unit is preferred and praised by city cardiologists and cardiologists from CMC Vellore. Today, the Mercy Team, under the dynamic leadership of Sanjay Prasad, the Executive Director & CEO of the hospital, consisting of more than 100 eminent consultants on panel and experienced support strength of more than 500 employees and paramedical staff, are working round-the-clock to deliver the 'best possible healthcare' in the region.
Patient care is provided by a staff of highly qualified physicians and nurses. The Mercy Hospital School of Nursing helps to maintain a better nurse-to-patient ratio. The nursing students graduating from theSchool of Nursing are among the best in the city and are well regarded by the medical fraternity.
Vision and mission The mission is to improve the hospital to become the finest affordable medical facility in Kolkata. In line with the founder's vision, the hospital is committed to serving the marginalised and disadvantaged even beyond Kolkata. The Mercy Clinic Network is the arm of Mercy Hospital dedicated to providing free healthcare services to individuals at the districts of West Bengal where the network of 15 clinics are operating and the two clinics that are operating in Orissa.
Reaching out to patients Situated on Park Street on the CBD of the city Mercy Hospital, has recently renovated its fully air conditioned diagnostic centre with patient-friendly doctors and out patient chambers which is backed by a state-of-theart pathology, blood bank and pharmacy. Appoin tments for doctors can be made over the phone or through the web here. This 5,000 square feet totally airconditioned outdoor facility offers top of the line medical consultancy at an affordable price with a goal to reduce patient waiting time. 90 consultants have been taken on board across all disciplines to serve the patients better. In this centre, we are trying to set a benchmark of specialty clinics like chest clinic, diabetic clinic, infertility clinic etc. The Department of Medicine observes the largest patient turnover for both indoor and outdoor patients. The hospital offers additional facilities like neurology, psychiatry, gastroenterology and endocrinology. The Department of Obstetrics and Gynaecology prides in its ability to provide gynaecological cancer treatment, laparoscopic treatment, electronic foetal monitoring in labour with cardiotocographs, in addition to the services that are provided to an expectant mother and a new born baby. The hospital’s Department of Neonatology is the first National Neonatology Forum Accredited Level II Special Care Neonatal Unit in West Bengal.
State-of-the-art infrastructure Mercy Hospital has set
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up completely new state-ofthe-art operation theater complex with four ORs and one dedicated OR for eye surgeries with all modern facilities. The dental and eye unit has been revamped with modern medical equipments. Patients can get all sorts of treatment here. Imported eye power testing machines, non-contact tonometre (used for testing eye pressure) and automated field analyser to diagnose nerve damage by glaucoma have been installed. The latest dental chairs with modern X-Ray machines with RVG and intra-oral camera complete the dental department. The Orthodontistry and Maxillofacial surgery are also done here by reputed doctors. All these facilities are available at a reasonable cost and with extreme care.
Certifications / accreditations The hospital has acquired ISO 9001 : 2000 QMS , ISO 9001 : 2008 QMS, ISO 14001: 2004 EMS & OHSAS 18001 : 2007 Certifications. It is also in the process of getting NABH & NABL. Acknowledging the efforts and based on the continuous effort on improvement, the West Bengal Government has empanelled this hospital as a Class-I service provider. Mercy Hospital is also the only private hospital in Kolkata which has got the Affiliation from West Bengal Health University for the research work.
Cost effective The thrust on modernisation and up-gradation is part of its commitment to set a new standard of providing best affordable medical services in the Eastern region. While going through these advancements, the hospital continues to treat a fair percentage of patients free of cost, many of them being children who are in need of help. The hospital provides the best services in this region but also want to ensure that they are not going overboard with prices
and remain affordable and relevant within the context that we operate in. Over 40,000 patients receive free treatment every year through our medical network.
Ensuring safety of patients Patient safety and security are one of the top-most priorities of the hospital. To meet the safety hazards of the fast changing world, the hospital has implemented several nonmedical safety and security measures in the last couple of years, like implementing fire check measures, deploying security personnel at vantage points, installing coded emergency system and adhering strictly to environmental policies. On medical safety and security measures the hospital is maintaining standard operating procedures, which are updated at regular intervals, secured rooms and medical furniture are always under preventive maintenance. Besides, regular clinical and physical audit is carried on and staff training both technical and soft skill is carried on. An Infection Control Committee is always alert to keep a check on HAI. The hospital is also following an antibiotic policy.
Looking ahead Mercy Hospital is committed to creating a hub and spoke platform of healthcare delivery through 40 Mercy Clinics that will be rolled out over the next few years. These will function as small satellite facilities that deliver basic medical care at little or no cost to the patients where the medical officers and nursing staff provide basic care and health education at the clinics along with our consultants from Mercy Hospital who will visit weekly to treat more severe illnesses. If a patient requires advanced treatment, they can be arranged to be brought to the hospital in Kolkata. Mercy Hospital is working to implement a telemedicine system, which will enable the remote transmission of medical information and diagnosis, making travel less necessary. JULY 2013
Woodlands Hospital Woodlands Hospital has grown to become a major player in the Eastern healthcare sector with its stateof-the-art facilities
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o l k a t a - b a s e d Woodlands Hospital is one of the oldest healthcare institutions of the city, five decades old. Woodlands has today grown as a modern multi-speciality hospital providing quality care at affordable cost. The hospital's acclaimed 'integrated cardiac facility' comprises an advanced cath lab, a dedicated cardiac OT, a fully equipped non-invasive cardiology unit and an integrated intensive care unit. State-of-the-art equipment like dual source dual energy CT scan machine – 'Somatom Definition and a 3 Tesla MRI – Magnetom Verio', for cardiac imaging are readily available at the hospital. A cardiac ambulance is available 'round-theclock' to deal with any cardiac emergency swiftly and efficiently. The department is
manned by a team of reputed interventional cardiologists and a full time cardiac surgeon adept at performing LIMA RIMA bypass surgery on beating heart, with an excellent success rate. The hospital's 'critical care unit' consists of 64 beds, headed by an Intensivist and his team of resident doctors and skilled nurses providing critical care of the highest level. The Urology department is well-equipped to handle complete management of various urinary problems. Normal deliveries to most complicated high risk pregnancy cases are dealt with at Gynaecology & Obstetrics, Neonatal management departments. The Nephrology & Renal Transplantation Department of the hospital is easily claimed to be the best in the city. Facilities for both haemo
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and peritoneal dialysis and continuous ambulatory peritoneal dialysis (CAPD) facility are available round-theclock. All types of complicated orthopaedic surgeries including knee replacements are performed regularly at the Orthopaedics Department of the hospital.
Infrastructure and facilities All the specialised units are supported by round the clock services provided by: Pathology & Blood Bank: Enrolled with RIQAS, the quality control programme organised by National Health Services UK, accurate reports for different specimens are ensured. Department of Radiodiagnosis: It is equipped wit modern facilities in digital X-ray, ultrasonography and mammography. CT and USG guided FNAC as well as interven-
tional radiology. A dual source multi slice CT and a 3 Tesla MRI. Electrophysiology Unit: Latest technology for EMG, EEG, NCV and EP study are available in this unit. The Department of Gastroenterology & Bronchoscopy is equipped to take care of any gastro ailments and surgeries. The Out Patients' Department of the hospital operates from 8 am 8 pm. Apart from this, the hospital also provides 'comprehensive health check-up' packages tailor-made for corporates and individuals. In pursuit of excellence, Woodlands has traditionally emphasised not only on meeting but on exceeding patients expectations, time and again. Woodlands runs a school as well as a college of nursing, both of which are housed at Joka.
JULY 2013
Medica Superspecialty Hospital Medica Superscpeciality hospital has grown to become a prominent healthcare player in the eastern region of India by fostering innovation
JULY 2013
S
ituated in Mukundapur, off EM Bypass, the 500-beded Medica Superspecialty Hospital is one of the largest healthcare units in Eastern India. A unit of Medica Synergie Group, the hospital has brought to the city a fresh approach in healthcare – not just in technological advancements and innovative treatment techniques, but also in the area of patient care. A brainchild of Dr Alok Roy, Chairman of the Group, Medica has recently received the NABH accreditation. A healthcare facility catering to people from all sections of the society, Medica's stress is on transparency and affordability. The hospital has been aesthetically designed to bring in maximum possible natural light. It does not resemble a typical hospital. The lobby and waiting area for friends and relatives are
so designed to make the waiting more soothing. The hospital has 10 modern operation theatres with hepa filters of 0.5 microns, cath lab and neonatal ICU. The CCUs have been placed on the same floors as the cath lab and the operation theatres to avoid vertical movement of critical patients. The Imaging Department offers high resolution X-rays, ultrasound, CT- a second installation of its kind in the world, 1.5 Tesla MRI, mammography and bone densitometer. The images taken can be accessed by any consultant in the hospital in his/her computer through picture archiving and communication system (PACS). The hospital has the 24-hour laboratory support in the form of NABL accredited Medica Lab, which has the latest equipment and technical skill providing a wide array of inves-
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tigation facilities, and a blood bank. For the first time in the city, pneumatic chutes have been installed for quick and efficient movement of path lab samples.
obstetrics, paediatrics & neonatology, psychiatry, plastic surgery, respiratory medicine, and rehabilitation services.
Centres of Excellence
Notable among them are: KARMA: Kolkata Accident Rescue & Medical Assistance (KARMA) launched by Medica in collaboration with Kolkata Police for providing 24 hours trauma care service to victims of road accidents in the city. 18 ambulances, with trained emergency technicians, are stationed at various points across the city for transport of accident victims to nearest healthcare unit with trauma care facility. Caddy Scheme: Medica has started a programme for the benefit of caddies and their families. The scheme provides the benefit of medical insurance to the caddies and their families.
The hospital is one of its kind to offer super-specialities through its Institutes of Excellence in Neurology, cardiology, orthopedics, gastroenterology & GI, kidney diseases, critical care and ENT with special thrust on emergency medicine along with a host of other specialities. Medica strives to provide the very best care in a healing environment that ensures the highest quality of care and comfort. It has unleashed a technological wave, to bring in the latest and the best infrastructure. The other departments at Medica include endocrinology, general medicine, general surgery, gynaecology &
Social welfare projects
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Fortis Anandapur: Delivering Excellence Fortis Anandapur serves to improve the healthcare scenario in the Eastern region of India with its excellent services
RICHA S. DEBGUPTA
Facility Director, Fortis Hospitals, Kolkata.
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ortis Healthcare has its presence in 11 countries. It started its flagship hospital in Punjab, Mohali in the year 2002. The group entered in West Bengal 2009 and Fortis Hospital, Anandapur started in 2011. In a short span of two years the hospital is now known as one of the best hospitals in the Eastern region. Its focus remains in the quality healthcare, stateof-the-art technology, clinical talent, skill development, and constant clinical engagement. At this hospital the focus is on specialities like cardiology, cardiac surgery, neurology and neurosurgery, gastroenterology, chest medicine, orthopaedic and many other associate specialties. Fortis Anandapur has full time consultants because the hospital administration realises that most of the doctors in the city are engaged in different hospitals and have their clinics at different locations hence they end up wasting lot of times travelling different facilities. Here they are available to provide specialised care to the patients round the clock, throughout the day. Due to overwhelming response in last two years, the hospital has been forced to expand much faster than what was initially planned. It has already started opening more beds and in this year plans to add another 150 beds.
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New medical programme Looking at the dire need of good oncology services in the city, the hospital is very keen to start comprehensive oncology programme along with plans to launch bariatric surgery and paediatric transplant programme this year.
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Medical Operating System and Clinical Excellence Score Card: Medical Operating System (MOS) was conceptualised under the MedEx Transformers projects in 2011. MOS focuses on process improvement and standardisation for improving patient outcomes; MOS focuses on ‘process’ while Clinical Excellence Score Card (CESC) tracks ‘outcomes’. Internal audits are done on Medical Operating System (MOS) protocols every month and findings are shared with Corporate Quality Group, along with outcome scores which are benchmarked against internal standards. Fortis operating system Audit of service parameters : To improve service efficiency and effectiveness, Fortis Operating System (FOS) is implemented in the hospital. Under this project, departments are selected across www.expresshealthcare.in
the hospital and every procedure in these departments are defined with a process flow. The areas of concern pertaining to service delivery are identified and discussed. ● Antimicrobial stewardship: Under the hospital's infection control programme, special emphasis has been given to AntiMicrobial Stewardship (AMS). AMS guidelines and surgical prophylaxis guidelines have been d e v e l o p e d for 11 super specialty hospitals (the A-11 hospitals) in Fortis network across the country. Fortis Anandapur has meticulously implemented these guidelines. ◗ The hospital has successfully banned 26 non-evidence based irrational antibiotics combinations from its IP/OP pharmacy ◗ The hospital has also launched the Drug Resistance Index (DRI) programme – a first of its kind in Eastern India
also applied for NABL accreditation.
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'Quality is a journey and not a destination' – Fortis Anandapur would continue to work on different parameters of quality to ensure that best care is provided to all the patients. Fortis Hospital, Anandapur is now accredited by NABH compliance. It has
Skill development Fortis Anandapur has implemented the concepts of super specialised nursing services. Speciality nursing is a concept where a particular nurse gets trained in a particular speciality. So when a patient gets treated for orthopaedic, the ortho nurse who trained for pain management and trained for handling that particular case, will be attending the patient. This is something which is new in the city on which the hospital is working on. ●
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Critical care nursing: Nurses with critical care specialisation deliver competent nursing services to critically ill patients. A one year in-house specialisation course started from July 1, 2013. Orthopedic nursing: Patients requiring knee and hip replacement are looked after by competent nurses in a special unit with epidural analgesia. Respiratory nursing: Along with a respiratory therapist, a specialised respiratory nurse takes care of patients with pulmonological problems. Nephrology nursing: Nephrology unit have trained nurses for end stage renal patients. JULY 2013
Vision Care Hospital: The health hub in the East Vision Care Hospital is striving to be the new landmark and health hub for the people of Kolkata
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ision Care Hospital, the first finest multi-speciality hospital focused on women and children, located off Eastern Metropolitan Bypass, at Mukundapur is striving to be the new landmark and health hub for the people of Kolkata, with 150 beds under operation. The journey has commenced since February 2011, with a vision to enhance quality of treatment. Identifying the need of organised medical service in the city - Vision Care Hospital today serves the 'City of Joy' with experienced and caring staff. The team consists of the most able and efficient medical, nursing, scientific, laboratory and administrative staff. The availability of doctors 24x7 round the year also makes it the most preferred healthcare set up. Built on world class healthcare standards, Vision Care Hospital is a comprehensive hospital equipped with state-of-the-art facilities. These latest technologies are in line with the vision to become the most preferred healthcare provider in Eastern India, offering world class medical services under one roof to all strata of people at an affordable cost. The hospital provides tertiary level clinical care, backed by a multi-disciplinary team of doctors and some of the most modern technologies available in Eastern India. The team of doctors at the hospital is one of the most cohesive and committed. The charges are competitive when compared with hospitals with equivalent technology. The management initiative ensures coordination, transparency and a human face in its administration. The emphasis is on providing services at true value for money and total patient satisfaction, with a motto of Get Well Sooner!
Services at Vision Care Hospital
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Gynaecology & Gynae Sub Specialities ● Infertility treatment ● Uro-Gynaecology ● Onco-Gynaecology
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Acublade CO2 laser Digital Video Colposcope Mammography Family Delivery Suite
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Foetal medicine Painless labour facilities High risk pregnancy Menstrual disorders clinic Menopause clinic Well woman clinic
Paediatric and Paediatric Sub- Specialities ● Neonatal Intensive Care Unit ● Paediatric Intensive Care Unit ● Paediatric Emergency ● Paediatric Chest Medicine ● Paediatric Kidney Disorder ● Paediatric Gastrenterology ● Paediatric Surgery ● Paediatric Cardiology ● Child & Adolescents Psychiatry ● Paediatric ENT ● Paediatric Ophthalmology ● Paediatric Dentistry Other Services ● Cardiology ● Neurology ● Oncology ● General Medicine ● General Surgery ● Critical Care ● Orthopaedics ● Gastroenterology ● Urology ● Pulmonology ● Endocrinology ● Plastic Surgery ● ENT ● EYE ● Dermatology ● Dentistry
Speciality clinics Vision Care Hospital has successfully started various speciality clinics : www.expresshealthcare.in
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Paediatric Nephrotic Syndrome Clinic Chronic Kidney disease Clinic Sinus and Headache Clinic Yuva Awaz Clinic for Adolescents and Youth Growth and obesity Clinic
Upcoming speciality clinics: ● Infertility Clinic ● Asthma Clinic
Reach of Vision Care Hospital Vision Care Hospital has extensive reach in North Eastern India like Mizoram, Meghalaya, Assam, Manipur, Sikkim, Dhanbad and has international reach in Nepal, Bhutan, Bangladesh, Myanmar, Brazil, Korea, Nigeria. It has also got speciality clinics at various districts of West Bengal like Burdwan, Bankura, Midnapore East (Kolaghat), Midnapore West, Krishnanagar. It has Private Public Partnership Projects (PPP) in Cooch Behar, Siliguri, Bankura and Midnapore.
State-of-the-art technology ● ● ● ● ● ● ●
Giraffe bed for Neonatal Intensive Care Unit (NICU) Paediatric Dialyser Paediatric Bronchoscope Paediatric Gastro Endoscope Paediatric Echo Cardiograph Neonatal Emergency Transport Services (NETS) Critical Care Ambulance
CO2 Micro laryngeal surgery of a 18-month-old female child The child was admitted with loss of voice and difficult, noisy breathing. Bronchoscopic evaluation of her airways revealed a fleshy cauliflower like growth that completely obstructed the laryngeal inlet and further emergency surgical management was indicated. ● Brilliant recovery of an under weight baby at NICU The baby was brought to Vision Care Hospital, Neonatal Intensive Care Unit, when the baby's weight was 640 gms and when she was discharged, she was 1900 gm ● Mother with acute fatty liver in pregnancy gave birth to an healthy baby A lady of 38-years-old, first pregnancy 35 weeks pregnant admitted in Vision Care Hospital with h/o. feeling unwell and less foetal movement. Investigation revealed altered coagulopathy and highly elevated liver enzyme. She was diagnosed as Acute Fatty Liver of Pregnancy. Treated by multidisciplinary team, she was delivered by caesarean section. Both mother and baby went home in good condition.
Corporate social responsibilities The term social responsibility means different things to different people. Generally, corporate social responsibility is the obligation to take action that protects and improves the welfare of society as a whole, as well as organisational interest. According to the concept of corporate social responsibility, a team leader must strive to achieve organisational and social goals. Our community activities included various health check up and awareness programmes at school, corporate, associations, housing complex, shopping malls etc. JULY 2013
RTIICS: A pioneer in terms of quality The USP of the hospital is all super speciality services under one roof, backed with highly trained doctors, nurses and paramedics in a high volume low cost model
R. VENKATESH
Facility Director RTIICS
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decade or so ago there was a heavy exodus of patients from the East and North Eastern part of the country, seeking medical treatment in the South India due to the dearth of quality healthcare service providers in our region. A population bank of about nine crores in West Bengal and around three crores in the northeastern states were left with less choice of affordable and quality treatment. However, the last 10 years have seen lot of healthcare providers emerging in this part of the country and Rabindranath Tagore International Institute of Cardiac Sciences (RTIICS) takes pride in being a pioneer amongst them in terms of quality and volume of services at affordable rates. To serve the people of West Bengal and the neighbouring states, RTIICS was set up in April 2000. It started as a 100-bedded cardiac super speciality hospital and later on in 2004 other 32 disciplines were brought into the spectrum to provide complete, affordable and quality healthcare under one roof. Today it is a 550-bed super speciality tertiary care hospital with 33 multi-specialty departments with focus on cardiology, cardiac surgery, urology, nephrology, kidney transplant, joint replacement, minimal invasive surgery and neuro sciences. Patients not only from the region, but also from neighbouring countries
tified lab along with the latest radio imaging services in MRI/CT/X-ray/USG. Nuclear medicine department.
Certifications /affiliations The hospital is NABH, NABL certified. In addition it has been recognised as the centre for DNB and PGDCC studies.
Cost and services vis-a-vis other hospitals in the state
like Bangladesh, Myanmar, Nepal and the African subcontinent come here for treatment.
USP Powered by the Vision of Dr Devi Shetty, the Chairman, RTIICS was built on solid foundation of ethical, high quality medical practice at affordable cost. The biggest USP of the hospital is that all super speciality services are available under one roof, backed with highly trained doctors, nurses and paramedics in a high volume, low cost model.
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Over 90000 cardiac cathlab procedures Over 26000 adult and paediatric cardiac surgeries Over 900 kidneys transplant and 250000 dialysis Over 50000 multi-speciality surgeries (joint replacement, minimal invasive
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Deepak Venugopalan Zonal Director – East (Narayana Health)
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astern India has always been a strong focus for Narayana Health for more than a decade now.Having started with its flagship hospital, Rabindranath Tagore International Institute of Cardiac Sciences, Kolkata in early 2000, today the Group has expanded its presence within Kolkata to Rotary Narayana Multispeciality Hospital in Salt Lake and Westbank Narayana Heart Centre, Howrah. These units are focused on highend affordable treatment in opthalmology, cardiology and nephrology services. Aimed to bring in high quality tertiary services to the underserved areas in Eastern Region, the Group has been dedicated to serving the communities in cities like Jamshedpur, Durgapur, Sliguri, Bhubaneshwar and Guwahati. The Group aims to bring in high quality affordable and ethical healthcare to the masses in their own region. It is all about building medical trust and credibility so that patients don't have to travel from East India to South or North India for high-end medical treatment. NH has been successful in creating this trust in the community.
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surgeries, neuro surgeries and general surgeries) Over 50000 senior citizen club members Over 18000 patients received financial assistance through Guest Support Cell
Academics The courses being conducted by the institution are: ● DNB courses in cardiology, anesthesiology, ophthalmology, general surgery, ● Nephrology and genito-urinary surgery ● Fellowship in cardiac anesthesiology, critical care medicine, paediatric cardiology ● A wide range of paramedical courses like laboratory, radiology, dialysis technician etc. ● Nursing Courses like BSc, MSc, GNM and CVT ● Non-medical course namely PG Diploma in Hospital Front Office Management as a tie up with Netaji Subhas Bose Open University
RTIICS is a cost conscious hospital that strives constantly in bringing down the cost of care, still maintaining the highest standards in quality of care. It has a transparent billing system backed by top management commitment to maintain packages.
Safety and security The NABH certified hospital is driven by patient safety and security guidelines. Right site surgical identifications, patient falls, and other clinical safety measures are constantly monitored. Besides clinical safety, the patient security also in terms of fire safety, is also monitored.
Infection control measures Infection control is being driven by a dedicated infection control team, consisting of infection control nurse, microbiologists etc. The infection control measures cover various efficiency and outcomes measures, tracking surgical site infections, blood stream infections amongst other. As an organisation, we constantly monitor benchmarking our infection rates with our other group units.
CSR activities Medical facilities and specialities The focus of the hospital is on cardiology, cardiac surgery, urology, nephrology, kidney transplant, joint replacement, minimal invasive surgery and neuro sciences. Supported by a team of full time qualified doctors in all speciality, the hospital has the best infrastructure for critical care in the region. It has the largest number of private ICCU beds and has 160 critical care beds. We also have a NABL cer-
The hospital is driven by their Chairman’s vision of making healthcare affordable for masses. CSR activities form thedaily activities, and partner organisation like Rotary, NGOs, and also individuals who have an approach to philanthropy. They have been making all efforts to ensure that a patient is not refused care, due to lack of funds. In last 13 years, more than 18000 patients received financial assistance through the Guest Support Cell. JULY 2013
ILS Hospitals: 'Branching out' to new areas Since the last 12 years, ILS Hospitals, with its marked focus on clinical excellence has earned a great repution as a healthcare provider
DR VISHAL GOYAL
GROUP COO, ILS HOSPITALS
irst unit of GPT Healthcare, ILS Hospitals started in Salt lake in 2000 in the form of a eightbedded surgical specialty unit. Over a period of 12 years it has grown into a 83 bedded hospital. Dr Om Tantia a leading name in laparoscopic surgery in East, has more than 30,000 surgeries to his credit. He has led the facility towards the growth pathway with focus on academics, which has been a differentiator from rest of the hospitals. Dr Tantia has mentored this domain by training over 300 surgeons in this field. His compassion for providing healthcare services to public has been a critical factor to bring in transparency and trust for ILS Hospitals. Other specialties of prominence are gastroenterology, obstetrics and gynaecology and diabetics. Over 25 specialists from obstetrics and gynaecology alone are attached to ILS Salt Lake, and cater to an extremely large number of deliveries and gynaecological procedures. Comprehensive diabetic setup at the hospital is led by Dr GS Goyal. Providing services since the last 12 years, with clinical excellence as the focus, it has made its name in a wider geography.
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With growth, ILS Salt Lake has maintained its essence as a centre of excellence in laparoscopic surgery. It still remains the preferred neighbourhood hospital for the area inspite of the presence of other healthcare brands in the vicinity. Besides this, it also caters to people of the entire East and North East region of India for specialties of laparoscopic surgery, high-risk gynaecology and diabetology. A lot of people travel to Kolkata for their healthcare needs from the Northeast. Keeping this in mind, GPT Healthcare conceptualised to have a high-end hospital setup in Agartala, Tripura. ILS Hospitals, Agartala a highend multi-speciality, superspecialty hospital was commissioned in October 2011, with a capacity of 205 beds, eight major operating theatres covering all major surgical domains, intensive care units with 50 beds across various ICUs, advanced imaging facilities like 64 slice CT and 1.5 Tesla MRI, well equipped triage and pathology all under one roof. It has a 24-hour emergency and ambulance facility, blood bank, haemodialysis facility and 24hour pharmacy. ILS has a wide range of clinical specialty offering like general medicine, general and laparoscopic surgery, paediatrics and neonatology, etc. Recognising the need of super specialty services, especially in the field of cardiology and cardiac surgery, an advanced cardiology setup was established in the hospital as well. The cath lab performs angiograms, angioplasty and several other high-end requirements for the population. Noninvasive cardiology is well supported with equipment for echo-cardiogram, stress test and Holter, besides the routine ECG form. Combined, they form the diagnosis forefront for crucial cardiac problems. The setup also has a highly advanced CTVS operation theatre with special provisions to ensure it is always at positive pressure. The department is also equipped with highend equipment like the heart lung machine with which the hospital has made complicat-
ed procedures like beating heart surgery a reality. The OT complex consists of eight theatres which are equipped with high-end anaesthesia machines, motorised OT tables for different specialties, high lumen and precision OT lights, operating microscope, high-end laparoscopic equipment, heart lung machine, electro cautery units, and other fine instruments for each speciality. A fully-equipped central sterile supply department (CSSD) is also available to provide surgeons with sterile supplies for operating rooms, cath lab and procedure sets for all outpatient and inpatient area. Intensive care unit (ICU) with specifically trained staff are key not only to the hospital services but have played a key role in reducing the exodus to Kolkata. Neonatal ICU along with dedicated team of highly trained professionals in paediatrics and obstetrics has been a boon for handling of high risk pregnancies. Diagnostics include an advanced imaging and pathology department. Imaging services are comprehensive with digital X-ray, ultrasound, mammography, 1.5 Tesla MRI, 64 Slice CT. Pathology department has haematology, biochemistry, clinical pathology, serology, microbiology, histopathology and is capable of doing advanced diagnostics required in this era of clinical advancement like ‘Hormone assay’ and ‘Cancer Markers’. The hospital building complies with all statutory norms including fire safety and bio-medical waste management. Emergency medicine with doctors and trained staff round the clock, dialysis unit with four haemodialysis machines and blood bank are among the crucial patient requirements. In a short span of 12 months, it has touched life of around hundred thousand patients over out-patient and inpatient services spread across various clinical specialties. To meet the shortage of trained nursing staff, GPT Healthcare has set up a nursing school – ILS Nursing Institute at the ILSA campus. With annual admission capacity for 40 general nursing www.expresshealthcare.in
(GNM) and duly recognised by the Indian Nursing Council and Tripura State Nursing Council. Recently ILS has come up with a 130-bedded multispecialty unit at North Kolkata popularly known as Dumdum (DD). Besides its prominent location, this unit is one of the first comprehensive facilities in this part of city. With its launch in May it has already started catering to the healthcare needs of the people in the neighbourhood. ILS -DD is a multi-specialty hospital catering across a wide variety of services like consultations, surgeries, diagnostics, for outpatient and inpatients across medical specialties like internal medicine, diabetology, gastero-enterology, neurology, nephrology, etc besides surgical specialties like laparoscopic and pediatric surgery, urology and others. ILS DD has OT complex with four theatres equipped with high-end anaesthesia machines, motorised OT tables for different specialties, high lumen and precision OT lights, operating microscope, high-end laparoscopic equipment, electro cautery units, and other fine instruments for each specialty. All intensive care units are grouped at the third floor of ILS DD to optimise the specifically trained staff, who are scarce, but key resources to patient care. Neonatal ICU along with a dedicated team of highly trained professional in the field will be the key in handling of high-risk pregnancies, besides catering to the critical out-born babies. Paediatric ICU is an area which enhances the scope of critical care treatment to the age group of 15 years. The establishment of all these intensive care beds will pro-
vide backup support to a lot of nursing homes in the area. Dialysis unit with six haemodialysis machines is also among the crucial patient requirements. Imaging services with digital X ray, ultrasound, mammography, 1.5 Tesla MRI, 128 Slice CT provide the hospital with the backbone to serve to critical trauma cases apart from the routine out and in patient cases. The pathology department with advanced automated equipments in sections of haematology, biochemistry, clinical pathology, serology, microbiology, and histopathology is capable to cater to patient needs. In order to support clinical cardiology, ILS DD also offer non-invasive cardiology facilities for echocardiogram, stress test and Holter, besides the routine ECG. With a bed strength of 400+ bed strength, GPT Healthcare is a system driven organisation controlled from its head office. All units have a well defined management structure and hierarchy. An aggressive HRD initiative keeps driving continuous technical and non-technical training calendars. Central procurement helps to optimise and improve the material margin. Financial controls and audits help keep a check and balance across all locations. An active marketing on ground force driven by incentives, meets doctors to motivate them to channelise patients to ILS Hospitals. They conduct health camps in remote areas, awareness programmes in neighbourhood, corporate tie-ups, periodic health screening through special campaigns and are also supported by information centres at appropriate locations. Besides the curative component, all hospital units equally focus on preventive healthcare by providing health check-ups. ILS hospitals is shortly pursuing NABH accreditation which would be helpful to give it a neutral quality certification besides being helpful in improvising the systems. The commitment to everyone coming to ILS Hospitals offers comprehensive healthcare under one roof to all at an affordable cost. JULY 2013
‘Apollo Gleneagles’ Continued from page 55 The Chairman of Apollo Group has received Padma Vibhushan award. What do you have to say on this? Our Chairman, Dr Prathap C Reddy was awarded the Padma Vibhushan for his contribution to the emergence of the private healthcare sector and his role in bringing about several regulatory changes in the year 1991. Could you elaborate on the first installation of 128 slice ingenuity PET-CT Position emission Tomography.
We have introduced the country’s most advanced '128 Slice Ingenuity PET CTPositron Emission Tomography” for the people of Eastern India. PET CT is a medical imaging technique using a device which combines in a single gantry system both a Positron Emission Tomography (PET) and Computed Tomography. The images acquired from both devices can be taken sequentially, in the same session from the patient and combined into a single superposed image. This is then used for exposing the occurrence of fatal dis-
OUR MISSION IS TO BRING HEALTHCARE OF INTERNATIONAL STANDARDS WITHIN THE REACH OF EVERY INDIVIDUAL
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eases like cancer at a premature stage. The Ingenuity 128 PET CT at Apollo Gleneagles Hospitals is the first installation of its kind in the world with Astonish 3rd generation time-of-flight technology. The PET CT scan which is a non-invasive molecular imaging technique produces three dimensional images of functional or biochemical processes in the body. In cancer and other diseases, biochemical or functional changes often precede structural changes. Hence, PET identifies the disease earlier than tests that rely on detecting a mass. Biochemical or functional images of the PET are then combined with CT information which can be obtained at the same time using the hospital’s state-ofthe-art machine. While PET identifies abnormal biochemistry or disease, CT is used for precise anatomical localisation and measuring of the biochemical process.
It has actually revolutionised many fields of medical diagnosis, by adding precision functional imaging, which was previously lacking from pure CT imaging. For example, in oncology, planning, radiation and cancer staging has been changing rapidly under the influence of PET-CT availability. The new PET CT facility will enable our doctors to get the best quality images to base their treatment on, with 30 per cent better clarity than other PET scanners. It will also benefit the patients with less time required for the scan, as well as up to 50 per cent reduction in amount of radiation. What is your mission? Our mission is to bring healthcare of international standards within the reach of every individual. We are committed to the achievement and maintenance of excellence in education, research and healthcare for the benefit of humanity.
JULY 2013
HOT SEAT
Determined to rescue as many patients as he could from the clutches of disease, a young cherukkan (boy) stared his journey to become a doctor. Today, Dr KP Haridas is one of the most revered names in general and minimal access surgery in India. He recounts to M Neelam Kachhap, his exciting life journey along with his struggles, dreams and aspirations
‘Lords’ of Thiruvananthapuram
H He dreams of bringing robotic surgery to Kerala so that people can have access to modern medical technology. In a career spanning over 42 years, he has donned many hats. He is an educator, surgeon, entrepreneur, philanthropist, as well as a loving husband and a doting father. Prof Dr Kalamandiram Paramu Haridas (70) is a benevolent entrepreneur. Chairman and Managing Director of Lords Hospital, Thiruvananthapuram, Kerala, He is as passionate about surgery as he is about life. Having taught and practised General, Gastro-Intestinal & Minimal Access Surgery for close to four decades, he is considered the grandmaster of surgery in Kerala. He has the reputation of taking on difficult cases which are often declared inoperable at other centres and successfully operating the patient. People often come in search of his surgical expertise, grounded nature and focused work ethic. The quintessential self-made man, Dr Haridas, did not have it easy JULY 2013
becoming a doctor.
Humble beginning Born to traditional Ayurvedic medicine practitioners, Dr Haridas was the fifth among nine children. He lived with four brothers and four sisters in a small suburb of Thiruvananthapuram, Varkala. He was a good student and was adjudged the best outgoing student in Navaikulam Higher Secondary School. “A memorable moment at school was when the Headmaster of my school MP Appan, also a famous poet, gave me a book on English idioms and how to use them for scoring high grades during 10th standard,” he fondly remembers. Incidentally, his elder brother KP Somadas was the first student to score a first class in the SSLC examination (10th standard) from the same school. But young Dr Haridas was drawn towards medicine by his family doctor. He was in awe of the doctor’s work and the respect it got him. “Our family doctor piqued my interest in medical field during the time – the care and commitment he showed to the needy, the respect he received in return from public for his contribution. All this was inspiring,” he says. After completing his schooling in 1959, he joined SN College, Quilon for preuniversity. During this period he was actively involved in a
lot of social service which later inspired him to join the NCC. He was also a keen enthusiast of athletics, winning several school level competitions.
Early struggle He joined medical school in 1961 and passed out in 1967 with a high distinction from Medical College, Thiruvananthapuram. He served as a lecturer in pharmacology from 1968 to 1970 before joining Calicut Medical College for his Masters degree in Surgery. He took up surgery as he found it fascinating and challenging at the same time. “I was fascinated by stalwart surgeons of the 1960s at Medical College, Thiruvananthapuram - Dr Sivarajan, Dr Jaysimhan, Dr Susan George. My interest in surgery increased during the final year of MBBS and period
of house surgency. I once assisted Dr Susan George (Prof of Obstetrics & Gynaecology at SAT Hospital in Thiruvananthapuram) during my training period and she commented, “Doctor, you have a knack of doing things and you must take up surgery.” These words are still etched in my memory and were an inspiration for me to take up surgery,” he shares. “Looking back, I probably wouldn’t have chosen anything else,” he adds.
Stint abroad In 1974, he left for England for higher studies, where he completed fellowship in General Surgery (FRCS – Glasgow). He worked there for six years; from1975 – 1980 as Registrar, Surgery Department of Surgery, Musgrove Park Hospital; Medway Hospital, Kent,
England and later at Whip's Hospital London, England. “I had the opportunity to work with and learn from some great surgeons such as Dr Charles Collins and Dr Christopher Cutting. They were pioneer surgeons of their time and it was a privilege to work and share a theatre with them,” he says. After six years of experience he returned to India and joined the Medical College services, where he continued till his retirement as Professor and Head of the Department of General Surgery, Calicut Medical College, Kerala. He had a brief stint in the Middle East. “From 1987 to 1992, I worked as a Consultant Surgeon and Director of Medical Services with the Ministry of Health, UAE,” Dr Haridas informs.
Enterprising ambitions In the year 2000, Dr Haridas started Lords Hospital, a multidisciplinary hospital in Thiruvananthapuram. Lords Hospital was born out of his true passion for surgery and the desire to bring the latest developments to the needy at affordable costs. Besides providing excellent healthcare, this institution has also provided employment to more than 350 households in and around its vicinity. “Lords Hospital is the realisation of a dream I conceived along with the co-operation of investors, employees and clients from all
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walks of life. It is a unit of Maharaja Medical Centre and was founded in April 2000 with a mission to provide best medical care using state-of-the-art technology to patients; irrespective of their social or financial background. Here at Lords, 'the patient is the lord'. W e provide quality healthcare using latest surgical techniques with the patient at the core of everything we do,” he beams. Over the past 12 years, he has transformed Lords Hospital into a leading teaching centre for laparoscopic surgery. His teaching programmes in laparoscopic surgery, piles surgery, varicose vein surgery, weight loss surgery and many other latest advanced surgical procedures are attended by students from the different parts of world, like the UK, the UAE, Russia, China etc. Domestic as well as international surgeons also attend Lords as observers. “Lords has organised various free medical camps, thus fulfilling my long-time ambition to make sure that affordable, advanced healthcare reaches our remotest villages,” says Dr Haridas.
Surgeon par excellence His skills as a surgeon was demonstrated when he successfully did the first liver resection at Medical College, Thiruvananthapuram in December 1980. It was done at a time when very few surgeons were performing liver resection surgeries in the whole of India. He also became the first surgeon in the medical college services to do a minimally invasive surgery (laparoscopic surgery). The first laparoscopic surgery (laparoscopic appendicectomy) was done in June 1996 at GG Hospital, Thiruvananthapuram. He has performed thousands of gastrointestinal surgeries, most of the them declared inoperable by others. During
his tenure he also oversaw the improvement of general surgical services at Thiruvananthapuram Medical College. “During my 43-year career, I have performed thousands of advanced surgeries and since 1996, I have been performing advanced laparoscopic and minimal access surgeries,” he shares. In his celebrated career, Dr Haridas has had his share of professional affiliations and memberships like the fellowship of Single Incision Surgery, SILS 2011; Obesity and Metabolic Surgery affiliation 2011; International Federation (IFSO) Obesity & Metabolic Surgery Society of India, OSSI 2009; Minimal Access Surgery, FMAS 2007, Royal College of Surgeons, RCPS, Glasgow, UK 1979. He is the life member of Indian Medical Association; Association of Surgeons of India; Obesity and Metabolic Surgery society and Rotarian Polio Plus Society Revenue District Coordinator 2010. He often attends conferences and meetings around the world. Sharing a heartfelt experience he recalls, “During a conference in Switzerland, I happened to travel from Davos to Geneva. I had a chance meeting with a student of mine, Dr SS Lal who now serves as a consultant to the World Health Organisation. It was a great pleasure to see him, and particularly to see that my student has reached a high-ranking position with the WHO in Geneva.”
Administration or active practice? A passionate surgeon, he could never leave practice and thus juggles two jobs at a time. “I have never made a completed shift from active practice to administration. Whilst it is extremely difficult, I try to manage both, purely for the reason that surgery is my first passion; it is the source of my meditation,” he explains. “This gives me the
drive and the energy to work every day. There are thousands of patients in need of my care from all parts of the world, I have a duty and commitment to them, and as such, I will continue to be involved in active practice,” he declares. However age is catching up with him and the next generation is also ready to shoulder responsibilities. Dr Haridas has mentored his son to take over the administration from him. “Lords Hospital was born out of my true passion for surgery and the desire to bring the latest developments in healthcare to the needy at affordable costs. I believe I have largely succeeded in achieving this. However, the journey has involved a lot of hard work and stress,” he laments. “This is largely due to managing both professional work as well as being involved in the management of the hospital. However, my son Harish Haridas, who is an alumni of Oxford University (MBA) in England, has agreed to take up the management of the hospital and this will enable me to dedicate 100 per cent of my time to my patients,” he says.
Family man Talking about his family he says that his wife has been a pillar of support and the reason for his success. “After completing medical education, I got married to my beautiful wife, Usha Haridas. Our families knew each other and as such, I had the opportunity to meet her and know her very early on in life. We have now been married close to 48 years,” he shares. Dr Haridas is blessed with three childrentwo daughters and a son and four grandchildren. Daughter Deepa is a doctor and practices with her husband Dr G Gangaprasad in the UK, while Meera lives with her radiologist hus-
band Dr KC Pyarelal in Trichur. The youngest son Harish is married to paediatrician Dr Leshmi and lives in Thiruvananthapuram.
The bucket list Dr Haridas is a content man and does not want to change the way his life has unfolded. However he does regret not writing a book. “I have been operating continuously since 1970, that is more than 43 years! I am not a textbook surgeon. I have always tried to innovate, be creative and try to bring the artistic nature in me to my work,” he offers. “The only thing I regret is not writing a book to share these innovations. However, I intend to address this, I am working on a book called The Making of a Surgeon.” he divulges. At the age of 70 he feels there is still a lot to achieve. “I feel I am still learning, both in my journey in life as a person as well as a surgeon professionally,” he says. “I would like to be active in my profession as long as I can,” he adds. On second thoughts he says that he wants to do his bit for the society. “I am keen to give something back to society – as a teacher, impart my surgical knowledge/skills to new generation surgeons,” he declares. “Ensure that in a small way, I address the healthcare needs of our great nation, particularly lifestyle diseases. I envision Lords as a centre of excellence for these,” he further adds. This zealous enthusiast has a lot of aspirations from life. “I want to be actively involved in charitable projects. Focus on projects with a massive social impact,” he says. He thinks and adds,“ I would also like to build an orphanage and an old age home for the elderly and bring robotic surgery to Lords, hopefully if I am still working in five years time.” mneelam.kachhap@expressindia.com
Dr KPHaridas with family
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L|I|F|E WEEKEND
Conquering the summit T
he lure of the gleaming white summit and the dream to come face to face with one of the greatest marvels of nature, inspires many mountain climbers to take up the challenge of ascending the Mount Everest. But for Dr Murad Lala, Everest is a symbolic manifestation of overcoming all odds to achieve a dream. A dream that was conceived when he was child, which followed him even when he grew up and never let him rest until he had scaled that 29,029 ft elevation. The long cherished dream finally became a reality on the morning of May 19, 2013, when Dr Lala, along with his team of six other trekkers from various parts of the world, reached the summit of Mount Everest. Thus, he became the only doctor from India who has succeeded in conquering the world’s highest peak. Well, this isn't surpris-
ing for those who know Dr Lala. Among his colleagues and friends, Dr Lala is revered for his spirited personality. He is known to be always on his toes, be it work or play. His friends say that Dr Lala is an adventure lover by nature. In his free time, you will always find him engaged in various adventure sports such as trekking, mountaineering, car rallies, scuba diving and bungee jumping to name a few. For the last three years, Dr Lala has been participating in the Himalayan Car Rally and in the year 2009 he stood third place with his wife, Dr Mamta Lala, who was his navigator that year. Dr Lala, prior to scaling the Everest, went on an expedition to
What happens when a person manages to conquer Mount Everest, literally? A transformation that changes his life completely. Dr Murad Lala, Consultant Onco-surgeon, Hinduja Hospital, Mumbai shares his experience of scaling the Mount Everest with Raelene Kambli
the 'Triple Peaks', also called the 'Jewels of the Everest'. “I probably got my adventure streak from my father,” he says and recalls, “My father always encouraged me to take up challenges. He used to tell me to scale high mountains and venture into the moon and I took his advice literally”. He says this with a smile realising the reason why his father asked him take on such challenges. Perhaps to make him the confident and strong person that he is today.
Preparing to achieve his dream Climbing the Everest
was not an easy decision for Dr Lala as scaling the Everest is no child's feat. It means running great risks to challenge its high altitude. Besides the freezing weather, Everest's tricky icy terrain has the potential to drop climbers from cliffs into deep crevasses. Additionally, many climbers scaling the Mount Everest also suffer from the effects of the extreme high altitude, often called 'mountain sickness'. All these risky factors were weighing his mind. Making him think and rethink his decision to climb the Everest. However, fear lost out to his dream and finally he decided to set forth on
the momentous journey. But before he could set out, he needed to be completely prepared in mind and body. Therefore, last year, he took up a rigorous exercise routine on a daily basis and also enrolled himself at a high altitude gymnasium to make himself fit for mountain climbing.
An unforgettable experience... After getting trained for several months, Dr Lala finally commenced his adventure on March 28, 2013. Giving an account of the precious memories of his adventure, Dr Lala narrates, “We were a team of eight hikers out of which two had to return back. We were accompanied by six
Dr Murad Lala in gear
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Climbing the Everest
Sherpas who assisted us throughout our climb. After having finished the formalities set by the Nepal Government, we began our ascent on April 1 to Lukla and from there we walked to the Base camp (approx. 63 km) (17,500 ft or 5,400 m) to reach on April 8.” While he was narrating this experience, his eyes reflected the inner radiance and joy. On asking him how he felt walking through piles of ice he replied, “Walking through piles of ice is no mean task. One’s body has to
CLIMBING THE EVEREST WAS NOT AN EASY DECISION FOR DR LALA AS SCALING THE EVEREST IS NO CHILD’S FEAT. IT MEANS RUNNING GREAT RISKS TO CHALLENGE ITS HIGH ALTITUDE. BESIDES THE FREEZING WEATHER, EVEREST'S TRICKY ICY TERRAIN HAS THE POTENTIAL TO DROP CLIMBERS FROM CLIFFS INTO DEEP CREVASSES
Dr Murad Lala holding the Indian flag
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acclimatise to the changing weather conditions at each level. A chill runs down your spine when you reach the base camp. The whole feeling that you are close to realising your dream and knowing what lies ahead is the task of a lifetime. Our group motto was ‘One Team, One Dream’. The actual journey begins from the Base Camp. The walk from Base Camp to Camp 1 through the ice walls is a bit challenging, he says. “It’s like a live amusement park. Anything can happen anytime here. There could be an avalanche or a boulder of ice could just come down rolling. One has to perform like a team, a family and advance fearlessly. The journey took about nine hours but they were the first hint of what was coming ahead,” he describes. On the way, there were many mountaineering lessons to be learnt.“Many of us learnt the mountaineers’ mantra of 'scaling high and resting low', which means even though one reaches Camp 1, you have to come back to the Base Camp the same evening and rest there. This is done so that one’s body gets acclimatised to high altitudes and this was followed throughout the journey. So for every walk up to the next camp, either you climb down one level or two and start again the next day,” he continues. The journey kept getting riskier as they continued their ascent but each step was a taking Dr Lala closer to his dream. The walk through the snow clad mountains was so enchanting that he says after a point he didn’t remember what day or date www.expresshealthcare.in
was running. Moving ahead he came across the toughest part of his journey- the climb from Camp 4 to the summit. Reminiscing about the moments of the night before he reached the summit he says, “The excitement was like giving your first interview or giving an exam. You are rubbing your hands, tapping your legs; eyes wide open for the big day. And when our western guide Marty Schmidt signalled us to set out, everyone went down on their knees. The final frontier is the toughest and there have been many failures in the past for many climbers. In unity, we cried out loudly 'One Team, One Dream' and stepped out”. The climb was a 12-hour precarious journey. Dr Lala and his team walked through the night when suddenly his headlight went off. This incident perturbed him completely. Nevertheless, he still had to go on. There was no turning back now. Dr Lala was now climbing the Everest without a headlight, completely depending on his instinct. He says that remembering this incident still gives him a chill. However, he informs that the happiness of conquering the peak is just incomparable. He finally reached the top of summit at around 9 am, safe and sound. On being quizzed about his first reaction on stepping on to the summit he said with a smile, “I felt relieved. I was speechless for a moment.” Inevitably the next question was 'how does the world look from the top of the summit?' “It is enchanting”, he replied. “We had only 10 minutes on the summit and
in that time I remembered the words, ‘One small step for a man, a giant leap for mankind’ and realised how exactly Edmund Hillary and Tenzing Norgay must have felt when they reached the summit,” he recalls. Well, scaling the world's high peak is indeed an experience of a lifetime. But has this journey taught Dr Lala any lessons about life?
The change of heart 'Yes', he admits. Like his desire to conquer the Everest kept him going even during difficult times, Dr Lala found a powerful solace in it. While climbing down he remembered all the situations that put him in a jeopardy and this reminded him of his patients who are living on thin ice every moment of their life due to their illness. With a new found wisdom in his eyes he says, “Climbing the Everest has taught me to be humble. I can now feel the fear my patients go through on a daily basis while battling with cancer. This is a lesson for me. I will now be more gentle with my patients, helping them cope with their illness.”
The last few minutes... It is said that 'faith can move mountains' and after meeting Dr Lala, one realises the truth in the little proverb. The inspiring experience of Dr Lala at the Mount Everest reveals one thing for sure, while scaling the Everest certainly carries many inherent risks, faith in your dream will give you the courage and the fortitude to go on and lead you to success. raelene.kambli@expressindia.com JULY 2013
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People Max Healthcare strengthens its Board Dr Ajay Bakshi inducted on the Board of Max Healthcare as Managing Director r Ajay Bakshi has been elevated to the board of Max D Healthcare as its MD. Dr Bakshi joined Max Healthcare on November 1, 2011 as its CEO and has led significant improvements in the clinical, operational, service and financial performance of Max Healthcare. In his new role as the Managing Director and CEO, Dr Ajay Bakshi is expected to con-
tinue raising the standards of medical, service and performance delivery to the highest standards. Under Dr Ajay Bakshi’s leadership, Max Healthcare launched four new hospitals which has reportedly doubled bed capacity, maintained the hospital's reputation for clinical excellence, and achieved significant turnaround in financial performance.
Dr Bakshi has played diverse roles as practicing Neurosurgeon (India), Stem cell Scientist (US), and Management Consultant (global) over the last two decades. In his last role, Dr Bakshi was an Associate Partner with McKinsey and Company where he worked for more than six years. He reputedly helped to create and lead McKinsey's global mobile healthcare practice.
Prof KK Talwar joins Max Healthcare To lead Cardiology Department at the hospital ax Healthcare has appointed renowned carM diologist and Padma Bhushan award winner Dr KK Talwar as Chairman, Cardiology at Max Healthcare. In his new role, Dr Talwar will be heading the Department of Cardiology at Max Healthcare. Dr Talwar, a stalwart in the field of cardiology has over 39 years of clinical experience in cardiology, with expertise and in-depth knowledge of diagnosis, prevention, treatment and rehabilitation for varied cardiac ailments. Dr Talwar has been honoured with Padma Bhushan, the country's third highest civilian award by Government of
India for his contributions in the field of Medicine. Dr Talwar has made many pioneering contributions in the field of Cardiology and Cardiac Electrophysiology. He was the reportedly the first to implant and introduce the Implantable Cardioverter and Defibrillator (ICD) therapy in India and South Asia region that was recorded in the LIMCA Book of World Records (1997). Welcoming Dr Talwar, Dr Ajay Bakshi, MD & CEO, Max Healthcare said, “Dr Talwar represents the clinical, academic and leadership qualities that Max Healthcare is based on. Therefore, we are delighted to have him on
board. We are confident that with D. Talwar’s joining, we will further elevate the standards of cardiac care at Max.” He has reportedly written more than 200 articles and 270 abstracts which have been published in both national and international journals of repute, he has contributed chapters in 15 national and international books. Additionally, Dr Talwar has received many honours and recognitions in respect of his significant contribution in the field of cardiology. He has been the former Chairman of Medical Council of India and Director of PGI Chandigarh, a premier medical institution.
Dr KK Talwar, ChairmanCardiology, Max Healthcare said, “I am delighted to be associated with Max Healthcare. I have already been working closely with Max Hospitals in Mohali and Bathinda and can vouch for the single minded focus on patient care. My focus will be to further strengthen the cardiology programme at Max Healthcare, through sustained efforts in the area of medical quality, research and the latest developments in the field of cardiology. At Max Healthcare, my endeavour would be to provide international standard cardiac care to the patients.”
Dr Sanjiv Malik passes away The demise of 50-year old Senior VP and CEO of Aster Hospital was caused by a sudden heart attack r Sanjiv Malik, Senior VP and CEO of Aster D Hospital and Medical Centres – GCC, passed away in May after a sudden heart attack in Dubai. The 50-year-old Executive Director for DM Healthcare was heading the hospitals and the consultancy division business of the group. He also lead the quality assurance, HR and training divisions of the whole conglomerate. A keen communicator and effective team leader Dr Malik served at various companies in senior positions prior to DM healthJULY 2013
A renowned name in the healthcare industry globally, Dr Malik was a leading strategist and a thought leader in the fields of medical tourism and healthcare management care. He has worked with Max Healthcare Delhi and MMR Eye Institute Delhi. He was International Board Member, National Accreditation Board for Hospitals and Healthcare www.expresshealthcare.in
Providers (NABH), India, from 2010 onwards. A renowned name in the healthcare industry globally, Dr Malik was a leading strategist and a thought leader in the fields of medical
tourism and healthcare management. He was a much sought after speaker at healthcare conferences and events around the world. A diligent professional, Dr Malik received his MBA in Healthcare Management from Faculty of Management Studies (FMS), Delhi University, and MS Ophthalmology (Master of Surgery) from Western Regional Institute of Ophthalmology, Ahmedabad. Dr Malik is survived by his wife Aradhana and daughter Arunima. EXPRESS HEALTHCARE
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People IWG appoints Rajendra Pratap Gupta as Co-Chair for Asia Intends to train his focus on innovations in Asia to advance MDGs ajendra Pratap Gupta has been appointed as Co-Chair R for Asia of Innovation Working Group. He is internationally renowned as an innovator in healthcare and public policy, having served in top leadership positions with m any of the world's largest companies. His work has reportedly influenced local, national and international healthcare policy. Gupta has also been invited by government bodies in India, including the Ministry of Health, Planning Commission as well as international organisations
such as the United Nations, WHO, International Telecommunications Union (ITU) and the World Economic Forum, where he serves on the Forum's Global Agenda Council on Digital Health and on the expert panel of the US-India Science and Technology Endowment Fund. Innovation Working Group was created in 2010 by the United Nation's Secretary General (UNSG) to harness the power of innovations to accelerate progress towards achieving the health MDGs in support of
the Global Strategy for Women’s and Children’s Health. IWG Asia will serve as a regional hub for innovation, catalysing the initiation and enabling the scaling of cost-effective innovations across technological, social, financial, policy and business domains "I am excited to bring the resources, integrity and experience of Innovation Working Group to Public sector, NGO’s . healthcare providers and government agencies in Asia, and look forward to working in collaboration with these great organisa-
tions," said Gupta. "Together we will help to build a hub of innovation in Asia to advance the MDGs related to mother and child health,” he added. "We welcome corporates, NGO’s, government agencies and healthcare providers in the Asia region to join the Innovation Working Group, and take advantage of the vast experience, networking and expertise we have to offer. I personally look forward to creating strong collaboration and partnerships to advance the innovations in the region," added Gupta.
Gaurav Malhotra takes reins as Bourn Hall Clinic's new MD & CEO He is expected to aid the growth path of Bourn Hall Clinic in India aurav Malhotra has been appointed as the new MD G and CEO of Bourn Hall Clinic International's operations in India. Malhotra reportedly has over 18 years of experience in the healthcare domain, in leading business and change management across MNCs, start-ups, joint ventures and re-engineering
in India and have plans to expand. We are confident that he would lead us with his expertise and experience to become No. 1 in India to help deliver happy families. Being the leading IVF centre in the world, we wanted to bring in someone who could clearly lead us with dedication and commitment to the brand.”
Bharat Gaurav for Dr Huzaifa Khorakiwala
He is the CMD of Pushpanjali Crosslay Hospital and Past National President, IMA
Recognition for his work for the underprivileged
will be taking over as the President-Confederation of Medical Associations of Asia and Oceania (CMAAO). The 28th CMAAO Congress and 49th Council Meeting is scheduled to be held at Hotel Shangri La, New Delhi from EXPRESS HEALTHCARE
advisor to many healthcare start-ups, private equity investors as well as established healthcare companies. Speaking on his appointment, CEO and board member, Mike Macnamee said, “We are very proud to have Malhotra in our team to take Bourn Hall Clinic to the next level. We have serious business interests
Dr Vinay Aggarwal to take over as President of CMAAO
r Vinay Aggarwal, CMD, Pushpanjali Crosslay D Hospital has been elected and
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organisations. He was the Founder and CEO of Medfort Hospital apart from being the Business Head-South Asia for Bausch & Lomb and Business Director for Johnson & Johnson Medical. He is a Healthcare Council Member of Gerson Lehman Group. He is also a mentor and strategic
September 12-14, 2013. CMAAO's theme of this year’s conference is “Be human stop child abuse”. Apart from that the conference will also have deliberations on “preventing Life Style Disorders”. 200 delegates from more than 20 member countries would be participating in the conference. Dr Vinay Aggarwal, a renowned name in the medical fraternity, is currently the Vice President, Delhi Medical Council; Member, Standing Committee ESI Corporation; Past National President, IMA; Former Secretary General, IMA and a recipient of Dr BC Roy National Award-2006. www.expresshealthcare.in
r Huzaifa Khorakiwala, Trustee and CEO, D Wockhardt Foundation was awarded the prestigious "Bharat Gaurav" Award at the 2 nd Annual AITMC Academia and Award Function held at New Delhi on June 15, 2013. It was attended by Digvijay Singh
and Shashi Tharoor. The Award is given to individuals for outstanding contributions to humanity. This was a recognition of Dr Khorakiwala's work towards the underprivileged sections of society through Wockhardt Foundation.
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Therapeutic ultrasound A brief overview on therapeutic ultrasound, its applications and its myriad benefits
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outine urine sediment analysis typically involves a number of manual steps including centrifugation, re-suspension, microscopy and finally manual documentation of the results. These numerous steps can make the process time consuming, laborious and at risk for transcription errors. Therapeutic ultrasound is a method of stimulating tissue beneath the skin’s surface using high frequency sound waves that can penetrate up to 5" below the surface of your skin. T h e technolo g y is the same a s used t o
inspect foetus in mother’s womb. Benefits of ultrasound are well established. Therapeutic ultrasound is typically between 800,000 Hz and 3,000,000 Hz. This sound cannot be heard by humans or animals. The higher the frequency less the depth of penetration. At 3MHz, penetration can be just one or two mm, perfect for skin treatment. The ultrasound waves vibrate, or m o v e body cells and thus massage and relax them. The massaging effects of
therapeutic ultrasound have three primary benefits: ● Ultrasound therapy increases bloodflow in the treated area which speeds the healing process. Very little heat is generated. ● Ultrasound therapy reduces swelling and edema which are the main sources of pain. ● Ultrasound waves gently massage the muscles, tendons and/or ligaments in the treated area and enable medicines to reach deep inside. This enhances the recovery rate of damaged tissue without adding strain, and softens any scar tissue that is usually present
in an injured area.
What can be treated with ultrasound? An incredibly wide variety of ailments are treated using ultrasound. Essentially, anywhere there is a desire to promote blood circulation and reduce swelling and injuries, on the skin or deep inside. Always consult your doctor before administering ultrasound therapy, as it can harm also, if misused. Contact Email: sales@4SureGroup.com Website: www.4SureGroup.com
Tried and tested solutions from Ami Polymer Ami Polymer now offers platinum cured silicone transparent tubes & braided hoses with DMF accreditation from US FDA
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mi Polymer, one of the leading manufacturers of silicone rubber products for the food, pharma and medical grade, are produced in certified clean room facility of Class 10000 and it is backed by drug master file (DMF) no. 26201 accreditation from US FDA department for manufacturing of silicone tubing and braided hoses (both platinum cured and peroxide cured). Ami’s each and every supply of platinum cured silicone tubes and braided hoses comes with a series of certifications which includes Food Grade Certificate, USP Class VI, ISO 10993, German BfR XV, RoHS compliance, France Arrete du 25, DMF -26201 and TSE-BSE certificate. The
company is a leading supplier to the leading pharma companies in India. Contact: Ami Polymer
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303, Mahesh Ind. Estate, Opp. Silver Park, Mira- Bhayandar Road Mira Road (East) Mumbai – 401 104 Tel: +91-22 –
28555107/631/914, Fax: 022- 28555378, Mob: +91 0922329093133/09246502943 E-mail: mipolymer@vsnl.com
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Rx Office HMS: Indisoft’s intelligent solutions Indisoft's Rx Office HMS offers several advantageous features which serves to improve the efficiency in healthcare set ups
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ndisoft Consultancy Services is a leading software development company with expertise in the Hospital Management Systems (HMS). With 80 years of experience and with more than 170 clients, Indisoft has made its mark in the healthcare industry. IndiSoft has an in-depth domain proficiency to provide user-friendly, modular and scalable software for the hospitals. Indisoft has partnered with its clients for the supply and implementation of HMS from clinics to 200bedded hospitals.
What does Rx Office HMS offer? ● ● ●
A solution to meet your needs You pay for only what you need A modular and scalable
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system A product with great value. Rx Office HMS has certain advantages over other healthcare management systems in improving efficiency at all levels. Rx Office HMS has the following modules to strengthen a healthcare organisation and make life easy for patients and employees: ● Appointment scheduling ● Patient registration ● Examination ● Pathology ● Radiology ● Inventory ● Operation module ● Accounting ● HR ● Pharmacy ●
tomised features that will help provide better patient care and ensure higher efficiency in your organisation. The modular and scalable concept helps the hospitals to save on the investments as you pay only for what you need.
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Patient-centric approach The Rx Office approach is with patient at its centre and all the system around it. Once the patient data is entered the user does not need to go out of the patient menu for any purpose. The heart of the Rx Office is a seamless integration between the administrative, medical and accounting functions revolving around the patients. HMS has many cus-
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Bill Estimator: The staff can give an estimate of expense to the patient before admission, which helps in avoiding unpleasant situation during final billing. Stage Billing: Intermediate bills can be generated to ensure that a patient maintains proper advance with the hospital TPA Billing: Rates and services can be customised for specific TPA’s. Bill for a patient would be generated taking into consideration TPA guidelines. Package Creation: Hospitals can create customisable packages for specific operation by selecting services Default Additions: Hospitals can set services for addition into patient
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bill on recurring basis e.g. monitor charges (Till he is in ICU), bed charges (Till in IPD) etc. System also can set services to be added once (e.g. Registration Charges) Integrated Services: Addition of the services like pathology/ radiology/OT/inventory in the patient bill can be set automatically or with manual
intervention.
Additional Features ●
TPA (Insurance) & MLC Roles & privileges (Security) ● ICD (International Coding for diseases) ● Scheduled SMS facility ● Email integration ● Auto backup ● Tally integration ● Reports in PDF formats ● Thin client support ● Machine interface ● Bill estimation ● Ward wise billing ● Staff scheduling ● Document scanner ● To do & Reminders With loads of easy to use features, managing a hospital efficiently is really easy. The hospitals can create their own packages for the companies and TPA’s with special pricing and as per the guidelines. The system provides easy interface for SMS sending as well email integration so that you don’t have to go out of the system for these tasks Contact: IndiSoft Consultancy Services 3rd Floor, Hoshbanoo Mansion Old Ice Factory Building, Gokhale Road,Naupada, Thane (W), Pin – 400602 Phone: 022-25398200/ 0222539-8201/ 0-9892869870 Email: sales@indisoft-cs.com www.indisoft-cs.com ●
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PRIMA T2: A premier product from Fuji PRIMA T2 offers several advantageous features, making it a valuable addition to FUJIFILM's coveted FCR range
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uji Computed Radiography (FCR) is a digital imaging system that has been developed to deliver high quality images to obtain the best result. It not only produces X-ray images in digital format, with enhanced image quality, to improve diagnostic capability but also gives flexibility of adjusting images, thereby helping doctors concentrate on the affected area with greater accuracy. This, in turn, eliminates the time needed for additional processing to justify images. FCR brings the power of technology to acquisition, processing, display and management of radiographic images. Digital X-ray images help the medical fraternity to store and share images through teleradiology as well. Digitisation saves a lot of physical storage space apart from offering the flexibility of searching images swiftly and easily, based on the file name. More and more customers are increasingly switching to computed radi-
ography (CR) and reaping the benefits of digitisation. FUJIFILM’s broad family of CR products are optimised to suit different applications in multiple imaging environments. Recently, the company has introduced PRIMA T2 to their FCR family. PRIMA T2 is the newest offering from FUJIFILM. It offers high-quality images and has a unique space-saving design. Also, it uses the same cassettes and IP’s as other models of FUJI CR which means that there is no technology scale down to save costs. The table-top reader unit boasts of a processing speed of 73 IPs/hour (depending on the cassette size) thereby offering high levels of productivity. As with all Fujifilm
S KARTHIKEYAN
Deputy General Manager, CR/Imager, Fujifilm India
equipment, FCR PRIMA T2 is easy to operate as well. It helps reduce patient waiting time and greatly increases the efficiency of examination
PRIMA T2 IS THE NEWEST OFFERING FROM FUJIFILM. IT OFFERS HIGH-QUALITY IMAGES AND HAS A UNIQUE SPACE-SAVING DESIGN
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work-flow. With its light and compact tabletop design, the FCR PRIMA T2 can be placed on a desk or any space with limited dimensions. As this is a fully digital reader, neither a darkroom nor automatic processor is required. It can be installed in the space formerly used by a chemistrybased processor. The FCR PRIMA T2's compact size does not interfere with its excellent image quality, which is the same as that produced by the rest of the FCR range. Image Intelligence, Fujifilm's proprietary image processing technology enhances image contrast and sharpness, without any deterioration of details whilst supporting accurate diagnosis by offering stable and optimised image quality. Contact: Vatika Business Park, Block 1, 7th Floor, Tower-A, Gurgaon Sohna Road, Sector-49, Gurgaon- 122018 Tel: +91-(0)124-4325500
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New age automated cytometers from Sysmex R Fully Automated Urine Fluorescence Flow Cytometers from Sysmex, UF1000i / UF-500i, have impressive features to help enhance laboratory turnaround time
JULY 2013
outine urine sediment analysis typically involves a number of manual steps including centrifugation, re-suspension, microscopy and finally manual documentation of the results. These numerous steps can make the process time consuming, laborious and at risk for transcription errors. Sysmex India introduces its fully automated urine flow cytometers, UF-1000i and UF-500i which employ high performance, laserbased Fluorescence Flow Cytometry (FCM) that give reliable, quantitative results. These systems improve the laboratory turnaround time and offer worryfree urinalysis tool that
can be totally relied upon. FCM is a Sysmex core competence. It has been employed in their X-class haematology analysers and its accuracy and reliability have been proven for many years. The analysers also offer
value added clinical information of UTI, red cell morphology, and conductivity and is able to accurately detect RBC, WBC, epithelial cells, casts, bacteria, crystals, yeasts and sperm in urine sample by using three different scatters: Forward scattered light-information on cell size Side scattered light-
information on internal cell structure Side fluorescence lightinformation on RNA/DNA contents. UF series from Sysmex offers excellent capabilities for the best differentiation and quantification of urine particles. It provides standardisation in urinalysis that complies with ISLH guidelines by analysing un-centrifuged native urine sampl
Contact: Sysmex India 308, Ascot Centre, Sahar Airport Road,Andheri- East, Mumbai-400099 Tel:- 022- 28224040/ 28365064 Email: sysmex@sysmex.co.in, gundewar.pravin@sysmex.co.in
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Department of Nephrology and Kidney Transplant at Puspanjali Crosslay: Quality & Excellence Pushpanjali Crosslay Hospital, a major healthcare provider in the NCR region boasts of an excellent Department of Nephrology and Kidney transplant alongwith other multi-speciality treatment facilities
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ushpanjali Crosslay Hospital (PCH), located on the eastern part of NCR, at the Delhi-Ghaziabad border, is a 350+ bedded super speciality hospital. The hospital claims that it aims to provide the highest quality of healthcare to a broad mix of local and international patients, and is amongst the few hospitals in the region to have accreditation by National Accreditation Board for Hospitals and Healthcare Providers (NABH). PCH has several highly specialised Centres of Excellence that comprise multi-speciality treatment facilities including Department of Nephrology and Kidney Transplant. The Department of Nephrology and Kidney Transplant is a 'Centre of Excellence' at PCH which runs under the guidance of eminent nephrologists. The Centre is equipped with 27bedded haemodialysis units, backed by trained medical officers 24*7 and conducting close to 2000 dialysis per month. We have separate equipment for Hepatitis B+ patients which reduce the chance of infection being transmitted to negative/other patients. Over the years, with the help of specialised and trained staff backed by latest technology the number of dialysis is continuously rising with healthy follow-up. The department also provides supportive care to critically ill patients who might be in need of special dialysis called Continuous Renal Replacement Therapy (CRRT). The department also routinely conducts procedures like plasmapheries, emofiltrations and kidney biopsy. Kidney Transplant- Since 2012, the department has the expertise to provide the latest in Kidney Transplant Programme. A dedicated transplant OT backed by transplant ICU provides high quality care to patients. The team has successfully conducted more than 10 kidney transplants, including international patients, since the start of the programme and many
Total No of Dialysis patients
FY (2010-11)
FY (2011-12)
FY (2012-13)
FY (2013-14 till May)
4240
9390
16509
3460
patients are lined up for future months under the transplant programme. Apart from treating patients, the Department of Nephrology and Kidney Transplant also runs diploma courses (six months course) for dialysis technicians, within www.expresshealthcare.in
its own infrastructure. The Department also at regular intervals conducts various awareness programmes educating patients/general public about preventing kidney diseases for which a handout is also released called “Know Your Kidney”.
Contact: Pushpanjali Crosslay Hospital, W-3 Sector-1, Vaishali, Ghaziabad, NCR, Uttar Pradesh – 201012 Tel: +91 120 4173000, 4188000 Fax: +91 120 4173010 Email: info@pch.co.in JULY 2013
REGD. WITH RNI NO.MAHENG/2007/22045. REGD.NO.MH/MR/SOUTH-252/2013-15, PUBLISHED ON 8th EVERY MONTH & POSTED ON 9, 10 & 11 EVERY MONTH, POSTED AT MUMBAI PATRIKA CHANNEL SORTING OFFICE.
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