Laboratorium Sistem Logistik dan Bisnis, Jurusan Teknik Industri Universitas Sebelas Maret, Surakarta 1 correspondence: sutopo@uns.ac.id 2 correspondence: yuniaristanto@gmail.com Keywords: performance measurement, supplai chain, tardiness, business process improvement. Performa (2008) Vol. 7, No.2: 7-16 8 Performa Vol 7, No. 2