PAUL THURSTON Head of Service Design at PDR @p_thurston / @pdr_sd
PDR SERVICE DESIGN SPIDER PROJECT
WHAT IS PDR?
Service Design Team Cardiff Metropolitan University
+Plus New Product Development Eco Design User Centred Design Innovation Policy Advanced Manufacture Surgical and Prostetic Design Design Management
University Schools
PDR (Unit)
Service Design Team
Commercial Projects
Funded Projects
Research
Commercial Projects
Commercial Projects
Funded Projects
Funded Projects
Research
Design is an innovation process that results in new products and services.
Design is an innovation process that results in new products and services. Service design is a discipline within this.
Design is an innovation process that results in new products and services. Service design is a discipline within this. But the process is the same.
THE DESIGN PROCESS*
Discover
Define
Develop
Deliver
*UK Design Council, Double Diamond Process
And design brand new services. For example...
REMEMBER! The key difference between design and other methodologies is that we build & prototype ideas. This might include...
Mocking up new services for cyclists in Cardiff that help encourage more people to cycle to work.
Storyboarding new processes for civil servants that reduce time spent completing paperwork.
REMEMBER! By doing this you are using your design skills to give organisations a competitive advantage in what they do. Make more money, serve more people etc
SPIDER WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
ACTIVE YOUTH WORKFORCE
Discover Deliver Define
Develop
WWW.THESPIDERPROJECT.EU * UK DESIGN COUNCIL ‘DOUBLE / @SPIDERPROJECTEU DIAMOND’
CARDIFF CITY COUNCIL
CARDIFF METROPOLITAN UNIVERSITY
CARDIFF
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
PROJECT 1: DRIVING AN ACTIVE YOUTH WORKFORCE STARTED MAY 2013
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
PROJECTS WP1
WP2
WP3
Independent living for older people
Pilot 1:
Pilot 5:
Pilot 8:
Deliverable
Cardiff Metropolitan University (New products for young people)
Cardiff Metropolitan University (Dementia re-enablement pilot)
Geel (Culture change pilot)
VVSG (Training package & dissemination)
Pilot 2: Cardiff City Council (Local area Networks pilot)
With Cardiff City Council
Culture change in public services
WP4
Driving and active youth workforce
With Design Flanders
Pilot 6:
Pilot 9:
BMW Region (Alzheimers pilot)
Seine Maritime (Culture change pilot)
Pilot 3:
Pilot 7:
Geel (Youth unemployment pilot)
Maaslands Huis (Care home pilot)
Pilot 10:
With Cardiff Metropolitan University
Pilot 4:
Design Flanders (Culture change pilot)
With Design Flanders
Civil servants benefitting: 100 Project staff in exchanges: 3 Govt. staff in exchanges: 3
Deliverable Seine Maritime BMW Cardiff Metropolitan University
With Design Flanders
Design Flanders
Partas (Youth unemployment pilot)
(WP totals example) Young people engaged: 400 Citizens benefitting: 4000 Local event attendees: 120
Building capacity in public services
(Training)
(WP totals example) Older people engaged: 400 Citizens benefitting: 1000 Local event attendees: 120
(WP totals example) Civil servants benefitting: 300 Citizens benefitting: 3000 Local event attendees: 90
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
Each partner to deliver 4/5 training workshops to 20-25 attendees.
“CO-DESIGN NEW SERVICES THAT SIMPLIFY ROUTES INTO EMPLOYMENT, EDUCATION AND TRAINING”
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
CAREERS WALES - 5 TIER SYSTEM
1: ALL HAPPILY ENGAGED (94%)
2: ENGAGED BUT NOT TOTALLY HAPPY
3: NOT ENGAGED BUT ACTIVE
4: NOT ENGAGED AND NOT BOTHERED (2%)
5: LOST FROM THE SYSTEM
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
CAREERS WALES - 5 TIER SYSTEM
1: ALL HAPPILY ENGAGED (94%)
2: ENGAGED BUT NOT TOTALLY HAPPY FOCUS HERE 3: NOT ENGAGED BUT ACTIVE
4: NOT ENGAGED AND NOT BOTHERED (2%)
5: LOST FROM THE SYSTEM
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
CAREERS WALES - 5 TIER SYSTEM
1: ALL HAPPILY ENGAGED (94%)
2: ENGAGED BUT NOT TOTALLY HAPPY
3: NOT ENGAGED BUT ACTIVE
4: NOT ENGAGED AND NOT BOTHERED (2%)
5: LOST FROM THE SYSTEM
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
CO-DESIGN & BUIILD TOOLS (HACK EVENT)
RE-DESIGN SERVICES WITH CARDIFF CITY COUNCIL
1 -2 AUGUST 2013 CHAPTER ARTS CENTRE ST
ND
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JOBS MARKET
YOUNG PERSON
NEET
YOUNG PERSON
NEET
MOST SUPPORT IS FOCUSED HERE
JOB
LIMITED SUPPORT HERE
JOBS MARKET
JOB
POINTR
MAKE THE SEARCH PROCESS MORE EFFECTIVE
GREATER SUCCESS HERE
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POINTR
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
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http://pointr.headtag.co.uk
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LOCAL AREA NETWORK GROUPS
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CAREERS WALES
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CAREERS WALES
PROJECT 2: INDEPENDENT LIVING FOR OLDER PEOPLE STARTED JANUARY 2014
WWW.THESPIDERPROJECT.EU / @SPIDERPROJECTEU
1: Dementia re-ablement 2: Informal carer services
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WWW.THESPIDER PROJECT.EU
+ book to read + This is service design thinking (thanks for the icons) + newsletter to subscribe + www.thespiderproject.eu + toolkit to use + www.servicedesigntoolkit.org
6 MONTHS Recruiting now for a paid internship at PDR pthurston@pdronline.co.uk