Smart cities supplement september 2014

SMART CITIES SUPPLEMENT 2014

SMART CITIES Building cities of the future today

Solutions to gain total visibility into asset performance Asset health software to improve availability and lower costs

INTRODUCTION

GROUP GROUP CHAIRMAN AND FOUNDER DOMINIC DE SOUSA GROUP CEO NADEEM HOOD GROUP COO GINA O’HARA

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PUBLISHING DIRECTOR RAZ ISLAM raz.islam@cpimediagroup.com +971 4 375 5471 EDITORIAL DIRECTOR VIJAYA CHERIAN vijaya.cherian@cpimediagroup.com +971 4 375 5713 EDITORIAL EDITOR ANOOP K MENON anoop.menon@cpimediagroup.com +971 4 375 5473 ASSISTANT EDITOR SHRUTHI SARAF shruthi.saraf@cpimediagroup.com +971 4 375 5715 CONTRIBUTING EDITOR ASHISH SARAF ashish.saraf@cpimediagroup.com +971 4 375 5495 ADVERTISING COMMERCIAL DIRECTOR JUDE SLANN jude.slann@cpimediagroup.com +971 4 433 2857 SENIOR SALES MANAGER JUNAID RAFIqUE junaid.rafique@cpimediagroup.com +971 4 375 5716 MARKETING MARKETING MANAGER LISA JUSTICE lisa.justice@cpimediagroup.com +971 4 375 5498 MARKETING ASSISTANT BARBARA PANKASZ barbara.pankasz@cpimediagroup.com +971 4 375 5499 DESIGN ART DIRECTOR SIMON COBON CIRCULATION AND PRODUCTION CIRCULATION AND DISTRIBUTION MANAGER ROCHELLE ALMEIDA rochelle.almeida@cpimediagroup.com +971 4 368 1670 DATABASE AND CIRCULATION MANAGER RAJEESH M rajeesh.nair@cpimediagroup.com +971 4 440 9147 PRODUCTION MANAGER JAMES P THARIAN james.tharian@cpimediagroup.com +971 4 440 9146 PRODUCTION MANAGER VIPIN V. VIJAY vipin.vijay@cpimediagroup.com +971 4 375 5713 DIGITAL DIGITAL SERVICE MANAGER TRISTAN TROY MAAGMA Published by

REGISTERED AT IMPZ PO BOX 13700, DUBAI, UAE TEL: +971 4 440 9100 FAX: +971 4 447 2409 WWW.CPIMEDIAGROUP.COM A supplement of Infrastructure Middle East

Changing paradigms ccording to UN Habitat, the Middle East’s level of urbanisation is expected to reach 70% by 2030. Demographic growth, job creation, industrialisation are the key factors driving urban growth.

But in the region, which lacks fresh water resources and needs to cope with harsh climatic conditions, energy consumption and emissions per capita tend to be relatively high.

To deal with these challenges, coupled with the issues of urbanisation and demographic change, the region’s cities have to look at ways to improve the efficiency of their infrastructure. This, in turn, could be best achieved by embracing the smart city concept.

A ‘Smart City’ leverages technology to transform its basic infrastructure and optimise energy and resource usage by metering, monitoring and managing energy, water, traffic, passenger, discharge, emission and effluent flows from urban activities The region’s high level of urbanisation and relatively modern infrastructure give it a great opportunity to develop sustainable and smart cities that could serve as global benchmarks.

This special issue explores the concept in terms of its impact on power and water utilities and the sectors of transportation, government. buildings and ICT.

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Smart pathways

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Beyond apps 22

Printed by Printwell Printing press LLC © Copyright 2014 CPI. All rights reserved While the publishers have made every effort to ensure the accuracy of all information in this magazine, they will not be held responsible for any errors therein.

Anoop K Menon Editor Infrastructure Middle East anoop.menon@cpimediagroup.com

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your pathway the smart your pathway to thetosmart grid grid

Arriving at a new frontier Arriving at a new frontier introduced a new Automated Network Management solution that Energy providers are arriving at a new frontier. Ahead cost-effectively utility’sNetwork substation assets. solution that lies theEnergy promise and potential of the smart grid the path to introduced aoptimizes new Automated Management providers are arriving at a new frontier. Ahead more efficient, less costly, cleaner, and safer energy cost-effectively optimizes utility’s substation assets. lies the promise and potential of the smart grid - the path to Tested and proven distribution.

This newless pathcostly, posescleaner, a dual challenge to retrofit more efficient, and safer energy The Tested combination of intermittent renewable generation and changing and modernize the This existing to design tomorrow’s and proven distribution. new grid pathand poses a dual challenge to retrofit consumption habits presents several challenges for the distribution The combination of intermittent renewable generation and changing energyand grid. modernize the existing grid and to design tomorrow’s consumption habits several challenges for the deviations. distribution energy grid. network operators, suchpresents as grid instability and frequency network operators, such as grid instability and frequency deviations.

To accommodate as much distributed energy generation as possible, The energy market is currently undergoing a transformation requiring To accommodate as much distributed energy generation as possible, The energy market is currently undergoing a transformation requiring it is necessary to find solutions to these problems. power grids with even more built-in intelligence and the flexibility to it is necessary to find solutions to these problems. power grids with even more built-in intelligence and the flexibility to adapt to the future demands. A successful, comprehensive transition to the future demands.

A successful, transitionToshiba’s Micro Energy Management System (μEMS) combined with to smartadapt automated transmission and distributioncomprehensive of energy, allowing Toshiba’s S650 Micro Smart EnergyGrid Management Systeman(μEMS) combined with to smart automated transmission and distribution of energy, allowingLandis+Gyr’s Terminal forms Automated for decentralised integration Landis+Gyr’s S650 Smart Grid Terminal forms an Automated for decentralised integration Network Management solution that ensures reliable control and of distributed energy resources, electric vehicles and new power Networkby Management that ensures reliablesystems control and distributed energy resources, electric vehicles and new power supervision integration solution with existing SCADA/DMS storageofcapabilities, is necessary to make the energy supply of the supervision by integration with existing SCADA/DMS systems storage capabilities, is necessary to make the energy supply of the traditionally used to manage transmission and distribution networks. future work. traditionally used to manage transmission and distribution networks. future work.

Landis+Gyr engaged a Spain-based independent smart grid Energy consumers, both industrial and residential, will benefit from Landis+Gyr engaged a Spain-based independent smart grid Energy consumers, both industrial and residential, will benefit from research and validation center Tecnalia to test the company’s new smart grid solutions that improve reliability, enable enhanced energy research and validation center Tecnalia to test the company’s new smart grid solutions that improve reliability, enable enhanced energy smart grid solution under real-life conditions in a smart grid demo efficiency, demand response and the integration of renewables. Both smart grid solution under real-life conditions in a smart grid demo efficiency, demand response and the integration of renewables. Both environment. utilities and end customers need to have access to the real time environment. utilities and end customers need to have access to the real time power data todata be able toable control and manage energy better. power to be to control and manage energy better. teststests havehave proven thatthat thethe new Automated Network Management Landis+Gyr is committed to providing solutions and services that that The The proven new Automated Network Management Landis+Gyr is committed to providing solutions and services solution enables utilities to improve voltage quality, manage supportsupport those needs.

By offering an extensive portfolio of energy solution enables utilities to improve voltage quality, manage those needs. By offering an extensive portfolio of energy decentralized generation andand balance energy supply and demand meters,meters, smart metering solutions and smart grid applications, decentralized generation balance energy supply and demand smart metering solutions and smart grid applications, the distribution network under thethe most demanding Landis+Gyr enablesenables its customers to comply with local regulation, within the distribution network under most demanding Landis+Gyr its customers to comply with local regulation, within conditions.

Hence, withwith such solution successful operation ofofthe reach their sustainability targetstargets and reduce operating costs.costs. conditions.

Hence, such solution successful operation the reach their sustainability and reduce operating microgrid as aas part of the larger smart grid infrastructure becomes microgrid a part of the larger smart grid infrastructure becomesa a reality.

Smart metering – the foundation of theofsmart grid grid reality.

Smart metering – the foundation the smart Smart metering and Advanced Metering Infrastructure are the Smart metering and Advanced Metering Infrastructure (AMI)(AMI) are the solution is able to predict mismatch between supply and stepping to smart a fully smart grid. Acute operational The The solution is able to predict mismatch between supply and stepping stones stones to a fully grid. Acute operational demand in selected the selected region, automatically apply corrective awareness is crucial to guaranteeing grid stability, and smart demand in the region, automatically apply corrective awareness is crucial to guaranteeing grid stability, and smart measures to the maximize operational efficiency and metering it possible to reach the sufficient level of visibility. measures to the gridgrid andand maximize its its operational efficiency and metering makes makes it possible to reach the sufficient level of visibility. reliability as a result.

The solution is flexible and can be integrated Through cooperation with major utilities worldwide, Landis+Gyr has reliability as a result. The solution is flexible and can be integrated Through cooperation with major utilities worldwide, Landis+Gyr has existing legacy systems easily adapted available a unique understanding of diverse business requirements. existing legacy systems andand easily adapted to to thethe available gained gained a unique understanding of diverse business requirements.

In In with with controllable field devices and regulatory schemes.

It is Europe only, Landis+Gyr has deployed over 20 Million metering controllable field devices and regulatory schemes. It is Europe only, Landis+Gyr has deployed over 20 Million metering complementary to smart metering, hence increasing value endpoints for 100 customers and over 300 smart metering systems. complementary to smart metering, hence increasing thethe value ofof endpoints for 100 customers and over 300 smart metering systems. investments made in Advanced Metering Infrastructure (AMI).

Based on extensive experience of large-scale commercial rollouts, investments made in Advanced Metering Infrastructure (AMI).

Based on extensive experience of large-scale commercial rollouts, Landis+Gyr develops products and solutions that come with the Landis+Gyr develops products and solutions that come with the By offering the technology for a secure and efficient energy guarantee seal of field-tested reliability under the most demanding By offering the technology for a secure and efficient energy guarantee seal of field-tested reliability under the most demanding infrastructure, Landis+Gyr and Toshiba provide their utility customers conditions. infrastructure, Landis+Gyr and Toshiba provide their utility customers conditions. with the flexibility in integrating renewable energy sources and with the flexibility in integrating renewable energy sources and intelligently balancing supply and demand.

Managing change intelligently balancing supply and demand.

Managing change Over the past three years, Landis+Gyr and Toshiba have Over the past three years, Landis+Gyr and Toshiba have Landis+Gyr AG strengthened their position of the one-stop-shop provider of Landis+Gyr AGDIC – 12, strengthened their position of the one-stop-shop provider of Office 301, technological innovations for the environmentally advanced Smart – 12, technological innovations the environmentally Smart and Office PO301, BoxDIC 500470 Communities of thefor future.

All stakeholders, advanced including utilities PO Box 500470 Communities of the future.

All stakeholders, including utilities and Dubai, United Arab Emirates end users, stand to benefit from Toshiba’s global reach and broadest Dubai, United Arab+971 Emirates end users, standfor toapplication benefit from Toshiba’s reach generation and broadest Switchboard: 4 452 66 26/+971 4 447 20 52 portfolio areas rangingglobal from power to Switchboard: +971 4 452 66 26/+971 4 447 20 52 portfoliosocial for application areas ranging from power generation to Fax: +971 4 452 62 87 infrastructure complimented by Landis+Gyr’s unique Fax:Attn: Rajiv +971 4 452 62 87 social infrastructure

by Landis+Gyr’s unique in smart Sawhney (Managing Director) knowledge of complimented the utility business and world leadership Attn:rajiv.sawhney@landisgyr.com Rajiv Sawhney (Managing Director) knowledge of theRecently, utility business world leadership in smart metering. the twoand companies have developed and rajiv.sawhney@landisgyr.com metering. Recently, the two companies have developed and

SMART GRID

CASE STUDIES

Beyond smart Ventyx, an ABB company, helps utilities achieve better results and return on investments from their smart grid projects eeting the everincreasing demand for power is not a unique challenge in the 21st century, but some regions across the globe are experiencing growth in demand at a much faster rate than others. This is certainly true for Abu Dhabi and the Northern Emirates, where power needs have grown considerably in recent years, with peak electricity demand growing from 6,644MW in 2007 to 9,749MW in 2011 and a projected future growth of 10% per year.

TRANSCO has been providing excellent electricity services within the emirate for a number of decades and, in 1994, began partnering with Ventyx to streamline operations. In 1998, the Abu Dhabi government

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faced growing demand for a safer, more reliable, and more efficient electricity transmission network and potable water. As a result, the government unbundled and formed new government-owned entities for production, transmission, and distribution overseen by the Abu Dhabi Water and Electricity Authority (ADWEA), with TRANSCO becoming a subsidiary under this new structure.

A decade later, TRANSCO again determined that a major infrastructure upgrade was needed to meet growing demand. With this new implementation, TRANSCO was committed to further balancing performance, risk, cost, and sustainable development while improving the tools used to monitor, supervise, and optimise the network.

While this was being implemented, the power network was required to

Smart Cities Supplement 2014

run without any interruption and also allow for ongoing installation of increasing numbers of substations.

Ventyx Network Manager™ SCADA/ EMS was identified as the answer to this challenge. Network Manager is an enterprisewide solution that integrates comprehensive SCADA functionality with advanced applications to optimise the power grid. These advanced applications include electrical grid estimation and fault detection tools to ensure efficient operation, such as state estimation, dispatcher and optimal power flows, load frequency control, production costing, short- and long-term load forecasting, interchange transaction scheduling, and many more. All of these tools are designed and proven for use within the power utilities industry and deliver clear interfaces for

Smart GrID

operators to ensure the transmission network runs smoothly and reliably.

Incorporated within the solution is a fast, dynamic simulator that is designed to maximise the level of operator training.

This system, implemented specifically for TRANSCO, uses a Tractebel Engineering simulation engine with the Ventyx system user interface. Unlike traditional simulators that run at slower speeds, this solution provides the fast dynamics of the power network and, combined with the consistent interface of the live system, provides operator training that is true to real operational conditions.

In addition, the TRANSCO system handles a huge amount of data, receiving on average 1,200 analog and digital data points per minute, and it communicates via the Inter-Control Centre Protocol with seven other systems.

With so many benefits coming to fruition, TRANSCO has proven once again its leadership in electricity transmission network management. To review how TRANSCO approaches future upgrades to Abu Dhabi’s and the surrounding region’s network, visit the documents section on their website www.transco.ae/media/docs.htm, which includes an interesting look at their sevenyear plan for service to their customers.

Fortum puts the smart in smart Grid with asset health solutions

The European Union (EU) has committed to reduce greenhouse gas emissions by 20%, to source 20% of its energy from renewable sources, and to lower energy consumption by 20% by the year 2020. The EU is well on its way to meeting these goals, and one company is a standout as a vital contributor—Fortum.

Headquartered in Finland, Fortum generates, distributes, and sells electricity and heat in as many as 10 countries, with primary focus on the Nordic and Baltic countries, Russia, and Poland. Fortum’s primary generation comes from nuclear and hydro sources, with fossil fuels making up a very small amount of their portfolio.

But, this balance in generation is about to change as Fortum implements its roadmap to become a predominantly solar economy, where energy from the sun is utilised either directly as solar electricity and heat or indirectly as hydro, ocean, wind, and bioenergy and geothermal energy.

Fortum is not simply reacting to the EU

“aBB technology is everywhere. our solutions enable reliable power and energy-efficient automation from the world’s tallest tower, palm islands or driverless metro system right down to the utilities and industrial sector; our presence in the uae has been far-reaching. aBB will continue to play a vital role in driving the country’s infrastructure, projects and economy forward, for many years to come” CARLoS PoNE, CEo, ABB SoUThERN GULF, KUwAIT AND PAKISTAN mandate but, rather, is forging ahead based on a conclusion they arrived at on their own. As Göran Hult, vice president of R&D at Fortum, says, “We need to fight climate change, and we need to improve our nuclear operations. We need to develop and deploy climate change science for carbon capture and storage to reach our targets. In the long run, we really believe that we will have a system that relies on solid RIM processes, like direct solar power and heat, wave power, wind power, hydro power, and other renewable sources.”

Hult is also realistic about the challenges to get there: “We have a certain problem with flexibility. The sun and the wind, for example, are impossible to control. It is very difficult to make an accurate forecast for

production. So, we need to find other ways to create flexibility.” Fortum is diligently working through these challenges.

One project where Fortum is putting this transition to the test is the Stockholm Royal Seaport Project, a sustainable urban city that will perform at world-class capacity. By 2030, this district of Stockholm will be transformed to approximately 12,000 residences and 30,000 business—and it will be climate neutral and fossil free in all aspects, from electricity and heating to transportation.

To achieve the smart grid that such an undertaking requires, Fortum has contracted with Ventyx, an ABB company. According to Hult, “Ventyx is the supplier of the smart grid lab—the brain of the system that takes care of data collection, the status of the grid, the technical data on bottlenecks, and so forth. In turn, market information and mission data are directed back to the customer, which we use for automation of the grid and for the demand response for the smart charging and other features.”

The solutions behind the smart grid are several, culminating in an overall asset health management strategy. The components of this strategy include the following: • Ventyx Network Manager DMS for distribution dispatch and monitoring applications.

• Ventyx Demand Response Management, which allows for the setup and management of demand response programs, such as virtual power plants and their dispatch and control.

• Ventyx FocalPoint, which offers a host of business intelligence solutions that support utility-specific business process monitoring and reporting requirements with prepackaged best-practice KPIs, dashboards, reports, analyses, and ad-hoc reporting.

As Hult summarises these solutions, “In today’s era of constrained personnel resources and new demands, we must make more efficient and productive use of our existing transmission and distribution assets and workforce to meet these targets. These Ventyx solutions offer promising capabilities in this regard, and we are optimistic that they will help us reach our goals for the Stockholm Royal Seaport.”

For inspiration on how a solar economy is being achieved, visit the Stockholm Royal Seaport Project website: www.stockholmroyalseaport.com

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INTERVIEW

MEgA TREND

Connected cities

Sarwant Singh is Senior Partner and Head of Visionary Innovation Group, Frost & Sullivan. He is also the author of the path-breaking book New Mega Trends, which identifies the 10 most important global mega trends that are expected to redefine the future world. He spoke to Infrastructure Middle East on the significance of smart cities and why the Middle East needs them

The term smart city inevitably focuses attention on technology. Would you agree that there is more to smart city than just technology?

The concept of smart itself is based on the foundation of connectivity, networks and big data which makes products, buildings and even cities intelligent and interoperable. For this to work, every city would need broadband connectivity, network intelligence, and a singular holistic platform that connects different sectors of the city.

However, we have seen that despite several smart initiatives, what is more important is pro-activeness of the city authorities and its leaders. Cities like Copenhagen, Amsterdam, etc. have been successful because they had a clear vision set out upfront at the start of all their smart initiatives.

for the following reasons: • They cannot rely solely on oil. They will have to shift to renewable sources and also manage energy more efficiently. Smart energy which is a central clog in the operations of smart

What are the parameters that define a smart city by 2020?

Why should the Middle East, in general and the GCC, in particular, look at smart cities?

The Middle East will have to look at making its cities smarter mainly

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cities will become a very important infrastructure for the Middle East.

• Future infrastructure will also rely on energy efficiency. Smart building solutions and smart transportation solutions provide energy and efficiency savings of up to 30% and generally, 2-3 year return on investment.

• Resource security will require smarter concepts in food, waste and water management. Middle East and North Africa (MENA) is among the most water scarce places in the world, affecting availability of food as well.

Water grids, genetically modified food, and waste recycling management, which are imbibed into a smart city concept, will have to be explored.

Sarwant Singh Senior Partner & Head of Visionary Innovation Group, Frost & Sullivan

Smart Cities Supplement 2014

The eight key aspects that define a smart city are smart governance, smart energy, smart building, smart mobility,

INTERVIEW

KEy ParaMETErS THaT WIll dEFINE a SMarT CITy IN 2020 Smart energy: digital management of energy • Smart grids • Smart meters • Intelligent energy storage Smart buildings: automated intelligent buildings • Building automation • Intelligent buildings: Advanced HVAC, Lighting equipment

Smart mobility: Intelligent mobility • Low-emission mobility • Integrated mobility solutions • Multimodal transport

Smart governance: Government-on-the-go • e-Government • e-Education • Disaster management solutions

Smart citizen: Civic digital natives • Use of green mobility options • Smart lifestyle choices • Energy conscious

Smart infrastructure: digital Management of infrastructure • Sensor networks • Digital water and waste management • Safe cities - surveillance, biometrics

Smart healthcare: Intelligent healthcare technology • Use of e-health and m-health systems • Intelligent and connected medical devices

Smart technology: Seamless connectivity • Broadband penetration above 80% • Location based services, augmented reality, GPS-enabled devices

smart infrastructure, smart technology, smart healthcare and smart citizens.

While the case for smart cities is far from proven, what makes for a successful smart city implementation? Is there a need to tailor

new business models to make them work?

Successful implementation of a smart city business model is based on several factors.

One has to study the traditional history in terms of city engagement models in different parts of the world. In some smart cities, especially North America and Europe, the open business model is more popular. This is simply because the cities are very open to engage and partner with private players globally, enabling several technology and knowledge transfer and sharing between countries. This base for customising and tailoring is indeed important to understand.

The second factor is to look for certain urban or smart city consortiums that are spearheading deployment of urban infrastructure within a city, for example, Amsterdam Smart Consortium (ASC).

This consortium can be a combination of public/ private players that actively engage in different smart city projects.

It is indeed very useful to scout for announcements of projects from these consortiums and look for opportunities within the smart city ecosystem.

Can smart and sustainable co-exist?

Yes. Both smart and sustainable cities are driven by resource optimisation. However, smart cities deploy intelligent networks to do so and sustainable cities focus on more eco-friendly initiatives. Some sustainable and smart cities could have elements of eco-friendly plus intelligent networks combined into the build-up of their city infrastructure or urban project. lastly, how are companies or industries responding to the challenges and opportunities that smart cities provide?

Industries and companies are now aware of the scale of opportunities that smart cities have to offer. A lot of them are including data analytics and IT-driven services into their portfolio simply because that is the very crux of a smart network. Moreover, telecom operators are slowly moving into areas of healthcare, energy and automation to bring in that one-stop-shop holistic solution for cities. Indeed, every participant – be it an integrator, network service provider, pure-play vendor, or a managed service provider will need to choose their role and think of scaling up their product/ service in the smart city ecosystem.

THE NEW MEGa TrENdS • The Middle East and North Africa (MENA) is expected to be linked through 545m connected devices by 2020, which means six to seven connected devices per household by 2020 • MENA companies are warming up to the transformative impact and benefits of Big Data analytics technology on sectors such as healthcare, IT, logistics, media and entertainment, and banking and financial services • Connected living is anticipated to become a reality in MENA, with Connected Home, Connected Vehicles and Connected City • The entire gamut of connected living and smart city applications is expected to create huge business opportunities with a global market value of $1.5tn in 2020 • Smart cities are making huge headway into MENA. King Abdulla Economic City (KAEC) is soon to be one of the top smart cities in the region • MENA’s GenY will continue to account for over one-third of the region’s population by 2025 • The compound impact of Mega Trends will bring in a paradigm shift towards social trends such as “She-conomy” (Women’s increasing participation in education and employment to boost economy), surge in Asian work pool, generational political shift, reverse brain drain, and Halal economy • Economic trends such as diversification will prevail with the Middle East realigning its economic balance to migrate from being an oil-dependent economy to a more sustainable model that encourages inclusive growth.

The contribution from oil exports to the GDP for most major oil exporters of MENA is expected to decline significantly by 2020 • The UAE is expected to be the top contributor to the MENA GDP by 2020 • Cities, and not countries, will drive wealth creation in the future. Cities like Cairo (Egypt) will account for more than 77% of the country’s GDP by 2020; Abu Dhabi (UAE) around 48% (2020); and Dubai (UAE) and Tehran (Iran) around 26% (2020) (From the presentation ‘The New Mega Trends: Implications for Business, Culture, Society, and Careers’ at GIL 2014 in Dubai)

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UTILITIES

www.kamstrup.com

The smart city concept should by default include a plan for both energy and water management. The world is facing not just an energy crisis, but also a water crisis and the two problems are intertwined as testified by the International Energy Agency (http://www.worldenergyoutlook.org/resources/water-energynexus/).

Urbanization and the liberalization of energy and water supply give rise to a strong need for smart city features like demand side management and grid optimization. The smart city can therefore be said to take form based on a crisis and a social as well as a business need in order to handle scarce resources and secure a stable supply.

SMART WATER METERING - A SOLUTION MODEL Smart electricity meters have been known for quite some time, and in many countries they have already reached total penetration. And finally water meters are catching up on the technology side. The deployment of smart water meters with automatic reading possibilities and data loggers open up for a whole palette of opportunities for customer services and water data management.

Reducing water loss, building up consumer awareness and optimizing administration and processes demand techno-

logical answers in terms of automation. The water meter, placed at the farthest end of the distribution grid, already generates a wealth of data. The exploitation of that data depends on the communication form and how the meters are integrated into a smart metering system.

HANDHELD METER READING Handheld meter reading with a wireless device (e.g. smartphone) suffices for collecting monthly billing data. This can be the first step towards a smart metering-network and the realization of a smart city. The water and energy provider can use the method to secure a more detailed and precise picture of the consumption history with information on both current meter count, meter count from a preset target date and events like leakage or tamper attempt.

Despite the data collecting method’s unpretentious appearance it nevertheless enhances the data quality significantly compared to traditional methods.

SYSTEM INTEGRATION Scaling up to wireless or directly networked metering solutions the utility or the landlord gets access to valuable real time data that is the raw material for efficiency initiatives like precise customer tariffing or detection of energy and water losses.

Furthermore - and this is where water metering really can form part of a smart city concept - smart water meters that use open communication standards can integrate with other systems for smart metering and building automation combining various kinds of information into the same data centre for further validation and enrichment.

Interoperability is the very hinge on which the smart city turns as it is the basic requirement for system integration and therefore allows different vendors to contribute with their expert competences.

The smart city is a complex structure that requires multiple competences including smart meters capable of generating and logging data, a high performing communication infrastructure, data management systems and systems that can validate data and thus make it useful for consumers and available for intelligent buildings.

A SUBMETERING EXAMPLE FROM RIYADH Kamstrup supplies intelligent meters and the metering backbone for smart grids and smart cities. A necessary requirement for a satisfactory fulfillment of this role is that Kamstrup meters and software use open protocols and interface with other solution providers in order to cover the total need for automation.

In a high profiled submetering-project in Riyadh carried out by system integrator and authorized distributor of Kamstrup meters, MTTS, a combined solution for 2,400 water, cooling and electricity meters had to be connected to an already existing IP infrastructure by requirement of the owner. MTTS and Kamstrup therefore worked together to develop and deliver a complete IP based smart metering system where each meter is connected to the IP switch in each home and then through the site fibre network to the control centre.

This single project does not make Riyadh a smart city, but once data is flowing through standard communication infrastructures like IP networks, an infinity of possibilities of system integration and data utilization opens up, and then the next step can be taken.

CONTACT: Danish Fareed, General Manager Kamstrup Middle East Phone: +971 501 050 360 E-mail: daf@kamstrup.com

UTILITIES

AT THE TOP

Smart pathways Dubai Electricity & Water Authority (DEWA) has launched a number of initiatives to support Dubai’s ambitions of becoming the smartest city in the world s the Dubai’s sole integrated power and water utility, the Dubai Electricity and Water Authority (DEWA) is primed to play a significant role in transforming Dubai into the smartest city in the world as envisioned by HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

In June, the authority announced that all its services are now available on the ‘smart’ platform, in less than one year of launching the Smart Dubai initiative. This is part of Dubai’s e-government plans that aims to run all the services and utilities through an integrated and connected smart system.

“DEWA initiated implementation of all plans and strategies necessary to transform its services to smart ones in 2009,” says HE Saeed Mohammed Al Tayer, MD & CEO of DEWA. The utility has also launched three key initiatives that support the Smart Dubai initiative. First, encourage households and building owners to install photovoltaic solar panels to generate electricity, which can be consumed within the premises with the surplus to be exported to DEWA’s grid; second, deploying smart meters and applications that enable the customers to directly monitor their actual electricity and water consumption through their smart device or PC and third, establishing the infrastructure for electricvehicle charging stations. The public can easily charge their electric cars which will reflect positively on the environment by protecting the environment from pollution caused by vehicles that run on fuel.

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Rooftop solaR

With Dubai permitting building owners to install rooftop solar panels, DEWA is aiming to connect the panels to a distribution network and buy energy from the consumers. Waleed

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smart ambitions HE saeed Mohammed al tayer, MD & CEo of DEWa

“By introducing the Green Bill, DEWa aims to preserve natural resources and promote customer satisfaction” HE SAEED MOHAMMED AL TAyER, MD & CEO OF DEWA

Smart Cities Supplement 2014

Salman, EVP-Strategy and Development, DEWA says that a new law will soon be announced to formalise the rooftop solar plans.

“A new rule will be announced regarding the use of solar panels within the next few months and in the meantime, we are looking to set up the guidelines, the procedure and the standards. In fact, if anyone wants to install rooftop solar panels, they can apply for it on our website. But, the law is expected to open up

UTILITIES

the solar market even further,” he adds. Among the things the guidelines will look is energy purchases during winter, when the national grid is overflowing with power, is questionable.

Recently, DEWA awarded a contract to provide consultancy services related to connecting rooftop solar to the DEWA grid. sMaRt GRiD

DEWA started trialling the smart grid initiative three years ago. “We found that it (smart grid) is the best way in which DEWA can move forward in order to achieve the demand side management, sustainability and energy efficiency,” says Salman On the smart metering front, DEWA has installed 70,000 smart meters so far; 200,000 more meters are expected to be installed, connected and integrated with the smart grid by the end of 2015, according to Salman.

“We would have installed 1.2m meters in five years in line with the growth of the city and respective increase in demand for water and electricity,” he adds.

Some of the main benefits that DEWA wants to offer to consumer through smart metering services are fast service connectivity, quick response through instant re-connectivity of electricity, and rationalising consumption. Smart meters are also being preferred as they help identify energy efficiency solutions. Additionally, smart meters also support renewable sources of energy in residential, commercial, and industrial sectors by comparing supplies from consumption and generation sides.

“We found that smart grid is the best way in which DEWa can move forward in order to achieve the demand side management, sustainability and energy efficiency” WALEED SALMAN, EVP-STRATEgy AND DEVELOPMENT, DEWA Tayer. “In 2013, the app was downloaded over 206,000 times, a growth of 65.92%, reflecting a consistent increase in using the app to access DEWA’s services,” said Al Tayer.

DEWA’s ‘Green Bill’ initiative which falls under the ambit of e-services has gained momentum since its launch in August 2012.

In fact, the utility will stop sending paper bills by the end of the second quarter of 2015.

“The Green Bill is an electronic version of the traditional paper bill and is sent to customers via email,” says Al Tayer. “By introducing the Green Bill, DEWA aims to preserve natural resources and promote customer satisfaction.”

As of September 1, 2014, a total of 218,020 customers opted to receive the Green Bill and stop receiving paper bills since its introduction in August 2012. This has helped to reduce CO2 emissions by about 193.3 tonnes.

DEWA’s electronic adoption rates stand at 62%, which led to the utility achieving first place among large government departments in the Dubai Government Excellence Award.

Further, it has achieved a 94.3% customer satisfaction rate, a record high on a global level.

Using DEWA’s electronic and smart services helped eliminate 11,000 tonnes of CO2 emissions in 2013 as a result of DEWA’s customers conducting 3.3m transactions online and through the smart app. This is the equivalent amount that could have resulted from customers travelling to and from DEWA offices.

DEWA has also been one of the foremost adopters Geographical Information Systems (GIS), which enables customers to receive information on work methods and about any maintenance work being undertaken. Also, DEWA systems are integrated into a unified knowledge system with other government agencies, real estate developers and project operators to accelerate the issuance of NOC certificates, and coordination and submission of data through several channels, especially related to real estate development projects, infrastructure, transport and communications “We are committed to the promise of HH Sheikh Mohammed bin Rashid to host the best Expo the world has ever seen,” says Al Tayer.

“We will be able to provide the best to our Expo guests including smart services and utilities at the highest international standards to help achieve the Emirate’s objectives to create a better future for its citizens and residents.”

ElECtRiC vEHiClEs

To popularise and support the use electric vehicles, DEWA is also planning to establish electric vehicle charging stations and relevant infrastructure. The authority’s main aim to decrease air pollution and protect the environment against the impact of vehicular emissions. Nearly 100 charging stations are expected to put across various areas such as malls, airports, commercial buildings, residential complexes, and petrol stations. However, a time frame has not yet been set for this project. sMaRt sERviCEs

“DEWA initiated implementation of all plans and strategies necessary to transform its services to smart ones in 2009 and launched the first smart application in 2010,” says Al

DEWa marks a UaE-first launch of bill payment via samsung Galaxy Gear 2 watches

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SMART SpREAD

World view

Smart cities are emerging in response to an increasingly urbanised world dealing with scarce resources

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There are 102 smart city projects worldwide, with Europe leading the way at 38, North America at 35, Asia Pacific at 21, the Middle East at six, and Latin America with two

AMSTERDAM

LoNDoN vANCoUvER

LYoN

CoLoRADo

poRTLAND

poRTUGAL

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UAE’s global ranking according to United Nations (UN) e-Government Survey 2014

$20.2bn Size of the Smart City technology market globally by 2020

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September Smart Cities 2014 Supplement 2014

BARCELoNA

RIo DE jANEIRo

SMART SpREAD

$340.8bn

Monetary equivalent of 1.68 GtCO2e of emissions reduced through smart building technologies SToCKHoLM TIANjIN

$153bn

China’s build-out of smart cities represents a $153bn oppportunity across 54 projects.

Beijing and Shanghai count for $76.2bn, nearly half the total investment

CHENGDU SKoLKovo

YoKoHAMA

ABU DHABI

50bn

INDIA

Estimated number of smart objects in the world by 2020 SoNGDo jEDDAH

DUBAI

SINGApoRE CITY

$12bn

SYDNEY

Global annual investment in smart city projects by 2025 Smart Cities Supplement 2014

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Smart tranSportation

SMooTh TRAFFIC

The interconnected fix Intelligent Transportation Systems (ITS) are bringing greater safety and efficiency into urban transport flows worldwide

On the road ITS can improve the efficiency of land transportation infrastructure

ntelligent Transportation Systems (ITS) is the integration of information and communication technologies in various transport modes. Examples of ITS technologies include traffic signal optimisation and retiming, transit signal prioritisation, safety service patrols, driver warning and control assistance systems, electronic border crossing systems, vehicle credentialing, incident monitoring and hazard detection systems.

Although results vary from country to country, ITS technologies are having a dramatic impact on traffic congestion in other cities worldwide. In Stockholm, for example, a dynamic toll system (based on vehicular flow into and out of the city) has reduced traffic by 20%, decreased wait times by 25%, and cut emissions by 12%. ITS can also advance climate change and energy conservation goals all while improving vehicle mobility, safety and efficiency.

In the UAE, Abu Dhabi’s Department of Transport (DoT) has been at the fore front of implementing Intelligent Transport Systems in the region. The emirate’s Intelligent Transportation Systems (ITS) strategy seeks to create a world class transportation system in the emirate. In March this year, DoT commenced work on an $8.98m adaptive traffic control central system project, which is expected to be completed by early 2015. The project encompasses implementing and deploying a

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new traffic control central system utilised in more than 120 cities worldwide. The system offers high flexibility and interactivity to respond to all changing traffic scenarios via data generated by vehicle counting and classification sensors whilst being able to automatically coordinate traffic movement with nearby intersections to ensure integrated management of traffic on Abu Dhabi road networks.

The hub for ITS applications is DoT’s Traffic Management Centre (TMC). TMC helps in disseminating traffic information to road users through smart-phones m-Darb application via the Integrated Traffic Information & Navigation System (ITINS), in addition to social media platforms such as Twitter.

Furthermore, TMC utilises Portable Variable Message Signs (PVMS) to notify road users of urgent incidents and for events management.

ITINS works through the collection of realtime data from different sources – road side systems such as traffic counting systems and travel time measurement systems and central sub-systems such as Taxi and Bus GPS-based

In March this year, DoT commenced work on an $8.98m adaptive traffic control central system project, which is expected to be completed by early 2015

Smart Cities Supplement 2014

tracking systems. Data is then analysed and processed to ensure its accuracy and made available to the transport system users.

Another area in smart transportation is connected-vehicle technology, which is considered a stepping stone to achieving automation. In the US, for example, the the Federal transportation department recently issued a call to require vehicle-to-vehicle communication technology for all cars and light trucks on the nation’s highways to improve to improve highway safety, prevent crashes, and help alleviate congestion.

Once vehicles are equipped with the ability to share information and modify driver behaviour for the prevention of accidents, that same technology can also inform the vehicle to perform a safety manoeuvre.

Connected vehicle applications involve vehicle-to-vehicle, bi-directional vehicle-toinfrastructure (V2I), vehicle–to-infrastructure (V2I) and infrastructure-to-vehicle (I2V) data communications. Another emerging area in smart transportation is automated driving systems for road vehicles. Such systems have the potential to produce significant improvements in operating road transportation systems. However, The benefits of automated driving (improved traffic flow, vehicle safety, energy conservation and emissions reductions) are unlikely to be realised until autonomous vehicle technology is combined with connected vehicle technology – so that motorised vehicles can actively coordinate and cooperate with each other.

thalesgroup.com/smartcity

Solutions for the smart city Everywhere it matters, we deliver ATTRACTING INWARD INVESTMENT Strong, well-run, infrastructure is vital to maintaining city attractiveness and competitiveness

HOSTING LARGE EVENTS Enhance a city’s cultural reputation with co-ordinated multiple agency and authority support

MASTERING SUSTAINABLE GROWTH Deliver greater transport capacity while increasing efficiency and reducing pollution

DRIVING INCREASING MOBILITY Integrate passenger information systems enabling passengers to plan, book and travel on public transport with a single ticket SECURING CITIES Enhance citizen quality of life with co-ordinated incident prevention, detection and response

Millions of critical decisions are made every day to protect the people and infrastructure of major cities. Through more services, greater efficiency and a focus on sustainable development, the vision of governments and public authorities is to turn these cities into smart cities. Thales is at the heart of this. By providing greater integration, interconnectivity, and leveraging existing infrastructure, our powerful management systems give decision makers the information and control they need to make more effective responses in critical environments. Everywhere, together with our customers, we are making a difference.

Smart WatEr

INTEgRATIoN vALUE

The water data nexus

Like a smart grid, a smart water network leverages real-time data and analytics to give utilities better control and insight into their networks mart water systems have an important role to play in minimising the impact of cities on the environment and contributing to their carbon reduction targets. Like smart grids, smart water solutions too are technology-based approaches that, among other things, improve water conservation, secure aging infrastructure and automate water quality monitoring. For example, sensors placed throughout the water distribution network and smart meters at consumer end can help create a system that helps manage end-to-end distribution, from reservoirs to pumping stations to smart pipes to intelligent metering at the user site.

According to research commissioned by Sensus, a leading North American company supplying smart water systems and solutions, smart water networks can help utilities recoup estimated annual losses of $9.6bn by preventing leaks and enhancing the effectiveness of water quality monitoring and system maintenance. The report points out that system performance improvements in areas such as leakage and pressure management, network operations, and water quality monitoring, coupled with informed decision making about the allocation of capital expenditures driven by realtime data can save utilities up to $12.5bn a year.

Smart water systems are also fundamental to achieving energy efficiency. Water is needed to generate energy and energy is needed to provide water but energy production results in CO2

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emissions that contribute to climate change, which impacts water systems. Utilities can implement an energy monitoring and targeting system to quantitatively manage system-wide energy use, reduce waste and cost, and identify key energy-efficiency investment needs.

Combined with GIS, smart water systems enable utilities to manage assets better. For example, GIS enables utilities to have their entire water distribution network at their fingertips with information about the characteristics of the network (for example, pipe length, diameter, date installed, valve size and pump curve) and individual customers linked to the system as well. This information can be provided over the Internet via mobile devices to enable field workers to access the information required for repairs and operations more effectively.

Smart water meters can help utilities track usage more accurately at the consumer end and plug Non Revenue Water (NRW) losses.

Pike Research forecasts that the global installed base of smart water meters utilising advanced metering infrastructure (AMI) will reach 29.9m units by 2017, up from just 10.3m meters in 2011

Smart Cities Supplement 2014

NRW is the difference between water pumped, treated, and supplied to the distribution system versus water that actually reaches customers.

The World Bank estimates that unmetered water costs countries $14bn annually. Pike Research estimates that by the end of 2017, 3.3m smart water meters will be shipped each year, representing an annual market value of $476m.

Utilities are increasingly implementing Supervisory Control and Data Acquisition (SCADA) systems to manage their vast water transmission networks. Last month, DEWA launched the first phase of its SCADA centre for water transmission at its Sustainable Building in Al Quoz.

The centre will manage Dubai’s water transmission network extending 2,500km as well as several pumping stations and reservoirs.

The network will be efficiently and fully controlled round the clock through automatic valves and pumps equipped with remotely operated engines. This will help identify and isolate any faults in the shortest possible time and reduce wastage of water in the network. The project also includes a backbone network of fibre optics in addition to a wireless communications network that links more than 400 terminal controllers with the SCADA system enabling the measurement of various data in the network.

During the second phase, DEWA will provide an emergency control room in addition to a hydraulic management programme over the Internet, and a simulator system for training operating staff and engineers to manage the system to the highest level of efficiency.

Smart buildingS

AUToMATIoN

Building blocks

Intelligent buildings are fundamental to any smart city initiative with multiple benefits, says Moheet Vishwas

hy Building Automation Systems (BAS) for smart cities? The oft cited answer is energy efficiency because buildings account for 40% of global energy demand. However, the range of benefits from BAS extend beyond that.

Energy savings, payback and Green Buildings: A recent return on investment study from Sitronix shows reduction in BAS payback time.

The study found that “before the recent energy cost increases, the benefits of implementing a full-scale Building Management System (BMS) break-even point was typically three to seven years, depending on new or retrofitted design. Now the payback on these same buildings will drop to well under 18 months!”

The BAS typically covers building’s electrical, lighting and mechanical systems, which represent 70% of the building’s total energy consumption. These systems are vital to managing the energy demand of a building. Energy use can be cut significantly by using the BAS as an energy management platform, gathering energy consumption data, analysing demand load management, and executing energy saving operations. A BAS can certainly play a complementary, if not a central role in green buildings.

Improvement in occupant comfort and satisfaction by monitoring the indoor environmental quality: There is a direct link between comfort and the efficiency of

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conducting a business. How often have we heard of the Sick Building Syndrome? The BAS has direct benefits on the health and well-being of the occupants. Lighting comfort, better ventilation and improved quality of air will not just improve worker productivity but also decrease sick days, contributing to effective operational expenditure of the business owners.

Higher property value: The value of any commercial/residential building is dependent on the net operating income. Lowering utility costs by having a BAS increases the net operating income. Since the basic principle behind a BAS is controlled supply as per monitored demand, unnecessary expenditures are cut down to a great extent. Hence, the measure of the return, or the benefit is realised almost immediately after the commissioned system is in place.

Increased equipment life: All mechanical, electrical and plumping equipment has a life period and an unavoidable recurring cost

Energy use can be cut significantly by using BAS as an energy management platform, gathering consumption data, analysing demand load management, and executing energy saving operations

Smart Cities Supplement 2014

is replacing them. Unexpected equipment breakdowns can cause very costly business interruptions. These breakdowns and emergency repairs costs the landlord/ building owner not just money but also time. This is why preventive maintenance and time scheduling is so crucial.

By scheduling the equipment through a duty-standby cycle based on run hours, the BAS contributes towards the longevity of the concerned equipment and avoiding failure before it actually happens. This helps reduce the capital expenditure of the building owner to an extent within the same time frame if the system was not in use.

Avoiding increases in utility rates for the landlord: Energy costs are a large part of the controllable facility budget.

Integrated facility automation makes controlling utility costs possible.

Smart cities are usually identified along six main axes, namely: a smart economy, smart environment, smart mobility, smart living, smart people and smart governance. An Integrated BAS will enable smart living and smart environment while also contributing to a smart economy. It will help promote Intelligent Green Buildings and guarantee sustainable use of our resources without compromising on economic growth because striking a balance between development of infrastructure and preservation of natural resources is the cornerstone of sustainable urban development.

(The author is a LEED Green Associate with MSc in Energy. He is an application engineer with significant experience in control technology)

Pioneers in shaping the Smart Grid Landis+Gyr’s Gridstream Solutions for Utilities

Keeping demand and supply in balance shall be the core energy challenge of the future. Landis+Gyr’s end-to-end Gridstream solutions comprehensively address smart metering applications with-in the generation, transmission and distribution segments offering distinct benefits to utilities and network operators, energy consumers and the environment.

Landis+Gyr Gridstream solutions provide the Software, communication and device components of smart grid applications as in controlling decentralized power generation as well as the demand side management, Integration to SCADA systems, integration of national and international grids. Data collected and analysed provide Utilites with means to optimise their network, addressing challenges as in power quality and ageing infrastructure maintenance. The major Utilities, energy supply and industrial consumers in the Middle East have chosen Landis+Gyr as business partner and preferred supplier.

To contact the Landis+Gyr regional team for customising a solution for you: Landis+Gyr AG Office 301, DIC – 12, PO Box 500470 Dubai, United Arab Emirates Switchboard: +971 4 452 66 26/+971 4 447 20 52 Fax: +971 4 452 62 87 Attn: Rajiv Sawhney (Managing Director) rajiv.sawhney@landisgyr.com

your pathway to the smart grid

E-GOV

Top 10 STRATEgIES

Beyond apps The convergence of four powerful forces — social, mobile, cloud and information, is driving innovation in the government sector ccording to Andrea Di Maio, Managing Vice President at Gartner, smart government integrates information, communication and operational technologies to planning, management and operations across multiple domains, process areas and jurisdictions to generate sustainable public value.

Gartner has identified top technology trends that government IT organisations should factor into their strategic planning processes.

A

Personal Mobile workPlace

Regardless of how well government IT organisations try to categorise the types of devices, applications and interaction styles by user role, they will inevitably miss the fact that on any device, personal use will creep into professional use. Government IT organisations may have an illusion of control by either providing and managing those devices or issuing well-articulated policies to allow and manage employee-owned devices. However, the reality

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is that employees, depending on demographics, personal preferences and pressure to improve performance, can decide how much they want to use corporate information and applications versus personal information and applications.

Mobile citizen engageMent

Several inquiries with Gartner government clients reveal an interest in providing citizenfacing services using mobile devices, as well as leveraging social software functionalities. This interest is driven by a combination of pressure coming from the political leadership and from opportunities that new technologies present.

The suitability of government services to be delivered over a mobile channel depends on a combination of demographics, frequency and recurrence of use, immediacy and urgency of use, potential level of automation, relevance of location information for service delivery, and how compelling the use of the service is.

issues that exceed the capability of traditional IT to support the use of information assets.

Existing practices that selectively evaluate which data should be integrated are being challenged by the realisation that all data can be integrated with technologies that are specifically developed to do so.

The adoption of big data concepts and initiatives in the public sector varies widely among jurisdictions and, to date, is limited to specific use cases such as fraud, waste and abuse detection; enhanced security capabilities; public health surveillance; healthcare management; or combining data from IT and operational technology (OT) applications to enhance security monitoring or increase situational awareness. Governments are searching for ways to use big data to gain business process efficiencies and reduce costs, but are having limited success. cost effective oPen data

big data and actionable analytics

Big data continues to present government with information management and processing

Smart Cities Supplement 2014

Many tend to equate open data with public data; however, data can be defined as open when it is machine-readable and is accessible through an

E-GOV

data, easing the task of integrating different government services, and creating conditions for the creation of value-added services from commercial, non-profit and peer-to-peer organisations (such as social networks).

On the other hand, there are significant challenges to overcome, such as interoperability, latency issues, data availability and reliability, credibility and security issues, and the size and complexity of healthcare and other target areas.

Hybrid it and cloud

Governments worldwide continue to pursue both public and private types of cloud services, but the focus is shifting from developing internal cloud services to allowing agencies to purchase commercially provided but governmentally restricted services. For example, government clouds from vendors such as Google and Microsoft have shifted email service in a number of agencies from public to government clouds.

The main objectives pushing cloud adoption have been cost reduction, speed of procurement and deployment, and responsiveness to regulations and needs for cost cutting. The public cloud is also gaining momentum as governments seek savings via consolidated procurement. internet of tHings

API. This can apply to potentially any data that needs to be processed: whether it be public or restricted for use by a particular government agency. This leads to new ways of mashing up data coming from different sources as well as the ability to build new services and processes based on open data. Governments become both providers of open data to each other and to the public at large (the latter just for public data) and consumers of open data coming from other parts of government as well as from businesses, NGOs and citizen communities.

The Internet is expanding beyond PCs and mobile devices into enterprise assets such as field equipment, and consumer items such as cars and televisions. Governments, as well as most enterprises and technology vendors, have yet to explore the possibilities of an expanded Internet and are not operationally or organisationally ready.

Smart city plans in several jurisdictions aim at exploring the ability to process huge masses of data coming from devices such as video cameras, parking sensors, air quality monitors and so forth to help local governments achieve goals in terms of increased public safety, improved environment, better quality of life.

citizen-Managed data

Citizen data vaults are services that provide data subjects with the ability to access their data outside the context of a particular government transaction, allowing them much-finergrained control over when and how data can be accessed, and by whom, within the relevant legal framework that they are subject to.

Citizen data vaults offer significant potential benefits in meeting Internet users’ evolving expectations, providing more transparent control of individual privacy rights on electronic

cross doMain interoPerability

Smart government initiatives depend on interoperable information, data obtained

from external as well as internal sources, and processing and delivery networks that effectively integrate planning, performance analysis and business operations. To obtain economies of scale, governments have long sought to standardise and consolidate assets and processes. To date, the results have been mixed.

Whole-of-government enterprise architecture programs have often failed to maintain momentum over budget cycles or changes in administration. It is important to focus on scalable interoperability, a “just enough” approach to standards and architecture that delivers immediate business value as measured by narrowly defined, high-priority use cases. bPM for case ManageMent

There isn’t one market for case management because all cases are not the same. Gartner distinguishes two types of cases. In decision-centric cases, the purpose of the work effort is to make a decision about rights, entitlements, payments, enrolment, priorities, risk or some other high-impact outcome. In investigative cases, the outcome is uncertain; the purpose of the work effort is to identify interaction patterns among data.

When the case is created, it often has very little data and structure. As the investigation progresses, data is added and patterns begin to appear. Fraud detection and criminal investigations are leading examples of this type. Both decision-centric and investigative cases have a heavy dependence on semistructured and unstructured information. gaMification for engageMent

Humans are ‘hard-wired’ to enjoy games and have a natural tendency to engage when interactions are framed in a game construct.

Gamification for government services, applications and processes can increase user interactivity and change behaviour, resulting in greater engagement. However, governments planning to leverage gamification must clearly understand the target audience they intend to engage, what behaviours they want to change, what motivates the audience and maintains their engagement, and how success will be measured.

governments become providers of open data to each other and to the public at large (the latter just for public data). they also become consumers of open data coming from other parts of government as well as from businesses, ngos and communities Smart Cities Supplement 2014

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ICT

CoRE NEED

Smart city enabler

Smart cities cannot be realised without a strong Information and Communications Technology (ICT) foundation

mart city projects launched across the globe are driving the creation of new sources and types of data as well as enabling technologies and ways of consuming data. Integrating ICTs into urban planning can facilitate economic growth and social well-being, resulting in increased access to healthcare and education as living standards improve.

As smart city systems and solutions depend on high quality of communications infrastructure, high speed broadband availability is a key prerequisite for any smart solutions to be implemented.

Open data platforms allow citizens and businesses to make creative and profitable use of the information resources of the public sector. Making bus passenger data available, for example, could result in a range of real time commuter information services.

Opening Application Programming Interfaces (APIs) will reduce the cost to third party developers of creating new informationbased services and applications. It will also maximise competitive innovation by creating a level playing field for innovators.

Cloud computing offers a good solution for cities to consolidate their physical infrastructure. Cloud technologies provide different levels of services such as IaaS (infrastructure as a service), PaaS (platform as a service) and SaaS (software as a service) for efficiency, quality of service

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on demand and green infrastructure.

Cities can use data mining and analytics to identify recurring problems and their causes.

For example, the City of Minneapolis in the US is tracking more than 1,250 metrics and key performance indicators to help ensure it is on pace with its goals and the expectations of citizens. From repairing potholes on city streets, to improving transit systems, expediting snow removal, or ensuring a safer city, using Big Data and analytics are at the foundation of the city’s strategy for improving efficacy and efficiency of its operations. By using IBM’s Intelligent Operations software, city officials to visualise city data both geospatially and graphically on a map, understand thousands of events in the city and correlate how they interact.

ICT also makes it possible to deliver public services through city-sponsored mobile apps leveraging the wide-spread possession and use of smart phones. In fact, Dubai recently

According to industry analyst firm IDC, the installed base for the Internet of Things (IoT) will grow to approximately 212bn devices by 2020, a number that includes 30bn connected devices

Smart Cities Supplement 2014

launched the first Smart Government App store which provides complete information about all the Dubai Government institutions through 100 smart applications. The University of Sheffield ranks Dubai and Shanghai as ‘very strong’ in city-sponsored mobile apps.

According to industry analyst firm IDC, the installed base for the Internet of Things (IoT) will grow to approximately 212bn devices by 2020, a number that includes 30bn connected devices. IDC sees this growth driven largely by intelligent systems that will be installed and collecting data – across both consumer and enterprise applications. Smart cities are an obvious application of IoT covering smart grids, smart mobility and smart health.

The presence of connected devices combined with wireless connectivity throughout a city facilitates a richer and more complex digital space within the city, which in turn can increase the collective embedded intelligence of a city. In the Glasgow Smart City project in the UK, smart street-lights monitor their surroundings and dim when they cannot sense people. Apart from that, sensors installed on street lighting columns monitor air pollution, lighting levels and footfall.

However, the interdependence between modern city and ICT also increases security risks. Smart security includes urban security components, which protect citizens in public places, and infrastructure security components, which protect the networks and systems vital for a city’s economy, such as electricity grids, rail transport, hospital communications and water systems.

SMART UPDATE

UAE The Roads and Transport Authority (RTA) has joined hands with Dubai Police to implement Vehicles Defects Clearing System (VDCS) for heavy vehicles.

VDCS involves the introduction of surveillance systems and smart technologies and is intended to curb technical defects experienced by heavy vehicles and minimise traffic accidents triggered by heavy

vehicles, which are responsible for as much as 20% of total accidents reported in Dubai.

Ahmed Hashim Bahrozyan, CEO of RTA Licensing Agency said: “Upon the implementation of the system, the RTA will migrate from the conventional control and inspection of heavy vehicles to the smart monitoring through using data storage and analysis system, automation of inspection process through smartphones and issuing smart reports for assisting the analysis of factors underlying recurrence of offences and accidents.”

Phase 2 GDRFA will add further 58 services

The General Directorate of Residency and Foreigners Affairs in Dubai (GDRFA-Dubai) has completed the first stage of its Smart Project with the launch

The aim of Smart Security is to provide an airport security system that allows passengers to proceed through security checkpoints with minimal inconvenience and enables the allocation of

security resources based on risk.

The Qatar Public Works Authority, Ashghal, will use IBM’s Enterprise Asset Management Solution (EAMS)

to operate and maintain road, drainage infrastructure along with multiple effluent and water treatment plants.

Enabled through the use of mobile devices, Ashghal will be able to quickly plan work requirements, determine resource availability and ensure the right crew responds with the right materials and tools.

The system will also gather and analyse millions of discrete pieces of information about the country’s road and drainage assets through a Geographic Information System (GIS) to allow the location of assets or work to be determined and tracked in real time.

objectives and strategy will also be available on the portal.

Al Qaed added that the portal’s services have not been decided yet and the UAE has been tasked to compile an outline of the same. The e-government portal is part of eight initiatives under taken the GCC grouping to provide optimum services to Gulf nationals in the region.

is owned by Bahrain Petroleum Company (BAPCO), a wholly owned subsidiary of National Oil and Gas Authority (NOGA) and will deliver in excess of 8,000MWh of renewable energy.

The project uses smart solar technology which couples solar energy generation with grid reliability and smart grid technology to provide valuable insight into grid health to improve grid quality. The Awali project also marks a key step in the government’s plans to build a smart city ecosystem in the country.

Awali Bahrain’s first ‘smart city’ step

Qatar Hamad International Airport and Qatar Airways will undertake a Smart Security pilot as part of the wider trials of the joint International Air Transport Association (IATA) and Airports Council International (ACI) security concept.

Last year, ACI and IATA had signed a Memorandum of Understanding (MoU) to jointly develop Smart Security, which replaces the ‘Checkpoint of the Future’ concept.

Bahrain An all-GCC e-government portal is expected to be ready by early 2015.

A report by Bahrain News Agency quoting Mohammed Ali Al Qaed, CEO of the Kingdom of Bahrain’s E-Government Authority (EGA) said the portal would provide an array of services for GCC citizens travelling between member countries. Official data from member countries along with the e-government’s

of 28 services for visitors, residents and companies.

In the second stage, 30 additional smart services will be launched. GDRFA-Dubai Chief General Mohammed Al Marri said: “The move is aimed to make government services available on smartphones and tablets, so that customers can manage their applications round the clock anywhere.”

The services will help customers submit their applications and follow up online without compromising on security or privacy rules.

Hamad International Smart security replaces the ‘Checkpoint of the Future’ concept

Bahrain recently completed the Middle East’s largest smart solar project.

Inaugurated at the historic Awali Township, the 5MW project

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SMART UPDATE

able to evaluate consumption accurately. Further, the initiative is rooted in the fact that prepaid meters have lost relevance in light of development at the power network, where smart meters could help avoid power outage and determine details of the load and distribution.

Kuwait Kuwait’s Ministry of Electricity and Water has cancelled all tenders related to prepaid meters, paving the way for smart meters that were previously recommended by a committee set up for that purpose.

The Al-Kuwaitiya daily, quoted Misha’an Al-Otaibi, the ministry’s undersecretary for planning and training as saying that the smart meters will be

Saudi Arabia King Abdullah Economic City (KAEC) is piloting a smart city app, touted as a green smart city mobile app, to provide an innovative tool for the city’s businesses and residences to find products, services, and aggregated purchasing opportunities.

The app called ‘KAEC for All’ is expected to provide information and reporting that will improve the environmental and economic health of the city and its residents.

The smart city app also provides

Oman IDA International, a whollyowned subsidiary of the Infocomm Development Authority of Singapore (IDA) and the Information Technology Authority (ITA) of the Sultanate of Oman have entered into an agreement to deliver digital services for the Oman Ministry of Manpower.

IDA International will provide consultancy services to simplify and streamline the visa processes

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Smart choice MEW says no to prepaid

Kuwait has jumped up 14 places in the 2014 UN e-government survey’s development index since 2012.

Key e-services provided by the Kuwaiti government include Kuwait Information Network

business-to-government features such as: eGov services, tenders, ideas and problems submission, citywide microblogging, community buying, discussion forum, Industrial Valley/Port/Residential

project information, green policies, and geo-tagged nearby businesses. The app has enabled technologies to accommodate for ECA eGov services for real-time application and status tracking.

KAEC Saudi Arabia’s smartest city is coming up around 100km north of Jeddah

for the Ministry and deliver more customer-centric public services to the labour market in Oman, including blue collar, white collar and foreign domestic workers.

The collaboration is line with the ITA’s e-government transformation plan, which seeks to bring about better government services to end users, and greater operational and procedural efficiency within the Omani government.

Muscat Electricity Distribution Company has launched a new prepaid electricity system, Smart Cities Supplement 2014

SABIQ, becoming the first distribution utility in Oman to offer this service.

To support the service, a network of more than 1,200 meter recharge distributors has been established at malls, shopping centres and fuel stations, across Muscat. In emergencies, credit is available through the company call centre, which is then deducted from the customer’s next recharge.

The launch of SABIQ follows a two-year period of trials aimed to ensure that the meter works smoothly and meets the needs and expectation of MEDC’s customers.

(KIN), which links all the governmental departments and agencies in Kuwait and Kuwait Government Online, which functions as an information source about Kuwait’s rules and regulations for citizens, residents, and visitors.

The launch of the country’s e-government system coincided with the establishment of the Central Agency for Information Technology (CAIT), under the directives of HH the Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah. CAIT was established in 2006.

As Saudi Arabia sees an increase in the number of smart project developments, the use of Building Information Management (BIM) can increase efficiency during construction while streamlining operations and cutting costs.

“While mobile project management can replace paper use, ‘cloud’ services can instantly push updates and revolutionise the BIM process in real-time,” said Ahmed Rezk, Technical Sales Manager, KSA, Aruba Networks. “Asset tracking technologies help monitor equipment and safeguard them. ”

GCC first Oman now offers prepaid power

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