This year we have been celebrating the Association’s 40th Anniversary with a number of events and activities and this will continue throughout December and into January. Hopefully many of you will have been at the Christmas tree switch on at the Stables or at one of the events that run until the end of the year.
This edition is packed with lots of details and useful information about the Association including our performance, the Annual Assurance Statement and advice from our staff on Energy Saving Tips and Staying Safe Online. Look out for information on preparing for Winter weather as well as our office closing hours and emergency contact numbers.
On behalf of our staff and Board we would like to wish everyone a very Merry Christmas and a peaceful and prosperous 2025.
Clair Malpas
Annual Assurance Statement 2024
Based on the evidence we have received, scutinised and subsequently reviewed, we are satisfied that we have reached a level of assurance to confidently conclude that Cassiltoun Housing Association is fully compliant with the regulatory requirements set out in Chapter 3 of the Regulatory Framework.
We have completed our annual assurance process and have considered our compliance with our legal and regulatory requirements. We can confirm that we have appropriate assurance that we comply with:
• all relevant regulatory requirements set out in Chapter 3 of the Regulatory Framework
• all relevant standards and outcomes in the Scottish Social Housing Charter
• all relevant legislative duties
• the Standards of Governance and Financial Management
We can confirm that we have an effective approach to collecting equalities data which will continue to be used to inform our decision making. Our approach was audited in October 2023 where the Board received strong levels of assurance.
With regards to human rights we are working collectively with other local landlords to consider how the work we already undertake complies with human rights legislation and best practice. We can also confirm that we have taken into account tenant and service user feedback on our services.
I can also confirm that we have met our landlord duties in relation to tenant and resident safety including:
• Gas safety
• Electrical safety
• Water safety
• Fire safety
• Asbestos
• Damp and Mould
• Lift safety
Our approach to damp and mould was audited in June 2024.
The Board were given substantial levels of assurance of our compliance and our overall landlord health and safety compliance was also audited with no material concerns raised.
As part of our Assurance process we have noted some areas of improvement and have an action plan in place. However, we do not consider any of these to be material and the Boards position is that we are fully compliant.
On behalf of the Board of Cassiltoun Housing Association, I, Anna Stuart MBE, Chairperson confirm that as of the 25th September 2024 the above statement is a true and accurate reflection of the current Assurance and Compliance status of Cassiltoun Housing Association. Date of Board meeting Assurance statement approved by the Board of Management. – 25/09/2024
39th Annual General Meeting
Monday 12th August 2024 at 7.00 pm
Our 39th Annual General Meeting of Cassiltoun Housing Association was attended by 46 members; this represents 28.75% of the membership. Many thanks to our members for attending.
The Chairperson, Anna Stuart MBE, outlined to members the work and key achievements of the Association over the last year.
The AGM was informed of the Association’s financial performance for the year 2023/24 by the External Auditor, James McBride from Azets.
The members were informed that five nomination forms were received from Mark Tedford, Natalie Tobin, Allana Hammell, Ryan Barclay and Bridget Crossan to join the Board of Management. The members subsequently elected the above five nominees to the Board of Management.
In accordance with our Rules, at least one third of the Committee Members or the nearest whole number thereto, must retire. The retiring Committee Members should be those who have served the longest on the Committee since the date of their last election. The three Committee members retiring this year are:
Anna Stuart MBE
Julie McNeil
Chris O’Brien
However, all three Committee members wished to stand for re-election and were subsequently elected by the members.
Following the Annual General Meeting, the Board of Management met to elect new office bearers for 2024/25.
Share Membership
The 2024/25 officer bearers are:
Anna Stuart MBE Chairperson
Julie McNeil Vice Chairperson
Paula Brownlie Secretary
The remaining Board Members are:
Teresa McGowan Board Member
Chris O’Brien Board Member
Jennifer McInnes Board Member
Gayle Fitzpatrick Board Member
Faye Mitchell Board Member
Allana Hammell Board Member
Ryan Barclay Board Member
Mark Tedford Board Member
Natalie Tobin Board Member
Bridget Crossan Board Member
Would you be interested in becoming a member of Cassiltoun Housing Association?
1. The Association wishes to encourage members to join as share members: to ensure that we are represented by the people and areas we serve; and 2. to encourage greater participation in our activities.
Membership provides the opportunity to stand for election at the Annual General Meeting and vote for members of the Board. To join you must be 16 years old.
All you have to do is complete a membership application form and bring this into the office together with £1.00.
On approval of your application you will receive a lifetime share in Cassiltoun Housing Association. If you would like to find out more information about becoming a member of the Association please contact Paula Brownlie via email, paula.brownlie@cassiltoun.org.uk or call us on
Dear Tenant,
Cassiltoun Housing Association’s Christmas and New Year Closure and Emergency Repairs Arrangements.
The Offices of the Association will close on Monday 23rd December 2024 at 5.00 pm and re-open on Monday 6th January 2025 at 8.30am.
Should you need to report a repair during this period please contact our emergency number on 08000 921 961 (Freephone)
Reactive Repairs: City Building on 0800 595 595
Gas Repairs: City Technical Services on 0333 202 0708
On behalf of the Board of Management and Staff, I would like to wish you a Merry Christmas and a very Happy New Year
Best wishes and Seasons Greetings
Clair Malpas Chief Executive • Cassiltoun Housing Association Ltd
What you will need:
• Large white marshmallows
• Icing pens, in black and orange
• Giant chocolate buttons
• Mini Reese's peanut butter cup or other domed chocolate such as a Rolo
• Cookies
• Strawberry laces
• Cocktail sticks
How to make:
Skewer the marshmallows together with a cocktail stickcut off any of the stick that protrudes from the top.
Use a little of the icing pen to stick a chocolate button and peanut butter cup/Rolo to the top of each marshmallow stack, then draw on a face and 3 dots for buttons.
Plait 3 strawberry laces and tie around the neck for a scarf. Stick the snowman to a cookie with a little more icing, then set aside to dry for a few mins.
As part of our 40th Anniversary celebrations we will be holding a prize draw. The prize will be a baby hamper and £100 voucher.
All babies born within our stock in 2024 will be entered into the prize draw. The draw will take place in January 2025.
If your baby was born in 2024 and you haven’t told us about their birth, please get in contact with us by email at housing@cassiltoun.org.uk to have them added to your tenancy.
Complaints and Significant Performance Failures
SHR Complaints and Significant Performance Failures
If you are unhappy about the services you receive or have concerns about the way your landlord is operating, you have the right to make a complaint.
The SHR Complaints and Significant Performance Failures leaflet details the difference between a complaint and a significant performance failure, and lets you know what to do and who to contact.
A copy can be obtained from the Association’s offices or by visiting our website https://www.cassiltoun.org.uk/ comments-complaints/
A career in housing…
This year many of the staff team have been involved in promoting housing as a career.
There is evidence that many people are not aware of the wide range of jobs, or what a fantastic career they can have in the housing sector. Despite being a small Housing Association, Cassiltoun has staff working in a variety of roles including: maintenance, housing, finance, corporate services, human resources, policy development, woodland management, community development and volunteer development to name just a few. The most common phrases you hear from people who work in the sector is that they ‘fell into’ their career in housing or that they stumbled upon their job in the housing sector by accident.
The housing sector is looking to promote housing as a career to develop the workforce of the future.
Staff have been involved in telling their career stories on a new website https://www.yourcareerinhousing.scot/ and recently our receptionist Alex Ferguson was talking about her route into housing as part of a Webinar promoting the sector.
If you would like to learn more about working in housing, then have a look at the website noted above or speak to one of our staff members at one of our events.
How to become a Board member
Our Board of Management is made up of up to 15 Members and includes a Chairperson, Vice Chairperson, Secretary and Treasurer. These positions are filled annually after every AGM. We currently have 13 board members.
The Board of Management are responsible for the strategic direction of the Association. They monitor performance, set standards and ensure compliance against the Scottish Housing Regulator’s Regulatory Framework.
To become a board member, you must be a member of the Association. This membership entitles you to stand for election to our Board of Management. All board members are elected onto our Board at the Association’s Annual General Meeting normally held in August each year.
If you are interested in joining our Board please contact Paula Brownlie paula.brownlie@cassiltoun.org.uk or
Alex Ferguson at Reception
To nominate a Local Hero visit cassiltoun.org.uk or Telephone 0141 634 2673 or Email Area1@cassiltoun.org.uk or Area2@cassiltoun.org.uk
COMMUNITY HERO
It’s me to recognise those Local Heroes, the neighbour that takes out and brings in your bin, who takes in your deliveries when you’re not home, those that grit the pavement in bad weather and offer a friendly smile. We all know someone deserving of recogni on for their good deeds, and we want to hear about them. So get in touch.
Nominees will receive a small token of apprecia on for their efforts and community spirit.
A Massive Thank You to our Contractors and Consultants
With Christmas fast approaching we understand that it is a very busy and expensive time for our residents and that this time of year can be extremely hard for people for a variety reasons. It has been a long standing tradition here at Cassiltoun that we like to do our bit to help spread a little festive cheer. We cannot do this alone, each year we are supported by our amazing contractors and consultants who contribute in a variety of ways. This year we have received support in the form of donations of money, vouchers, selection boxes and toys, which enables us to provide community events for example our Santa’s Grotto and also free prize draws for all our tenants to take part in. This year we would like to thank and recognise the support provided by: MCN (Scotland) • Magnus
Cassiltoun Housing Association’s Tenants’ Conference was held on 11th July 2024 and celebrated the Association’s 40th Anniversary.
The Conference was opened by our Chair and founder member of the Association, Anna Stuart MBE, who welcomed everyone to the day and gave a brief synopsis of the 40-year journey and the purpose of the Tenants’ Conference. The Conference offered tenants the opportunity to meet staff from each of the different departments, ask questions, provide suggestions and ideas on the services we provide and what we could do to improve them or what services they would like introduced. The Corporate Team were also on hand to inform tenants about how they could become involved in the work of the Association including becoming a Share Member and Board Member.
The Association also provided a wide range of activities for tenants’ and their children to take part in. These included stand up bingo, raffle, 1980s games with Glasgow Museums and the opportunity to meet owls with Owl Magic. There was also face painting, arts and crafts, outdoor games and plenty of tasty food and a 40th Anniversary cake!
There were also opportunities to find out more about the work of the Community Advisory Panel, Youth Advisory Panel and other volunteering programmes and information on how to get involved in the extensive community programmes on offer at Castlemilk Stables.
The event has provided invaluable feedback that will be taken forward ensuring that tenant participation is at the heart of what we do.
Cassiltoun Housing Association Celebrates Castlemilk at 70
2024 is a special anniversary year in Castlemilk as the area celebrates its 70th birthday and Cassiltoun Housing Association celebrates 40 years.
Castlemilk is one of the four post-war housing estates constructed in Glasgow with the first homes ready in 1954. Cassiltoun Housing Association was set up by local people in 1984 who wanted to improve the standard of the houses and provide warm affordable homes in a safe environment for the residents. Over the past 40 years Cassiltoun has played a critical part of the regeneration of Castlemilk.
To mark these special anniversaries, Castlemilk Stables welcomed visitors for a special Doors Open Day Event on Saturday 21 September. The event saw street artist Frodrik create a new mural on site celebrating the memories of the local community.
Leading up to the event the Creative Writing Group based at Castlemilk Stables worked with Mhor Collective to record oral histories of community members exploring their first memories of Castlemilk. These were played in a listening area at the event and paired with a slideshow of historic photographs.
We also offered tours of the historic Castlemilk Stables and showcased art by the Stables Studio group alongside historic images of the area. The Youth Advisory Panel arranged refreshments.
Cassiltoun are proud to be part of the history of Castlemilk and will continue to collaborate with the community to ensure that Castlemilk continues to develop and flourish in the future.
Scottish Social Housing Charter
How we are doing… As at
September 2024
We have created a snap shot of information related to performance. Each piece of information relates to the Scottish Social Housing indicators which the Association reports on. You can find more information by visiting: www.scottishhousingregulator.gov.uk
Anti-Social Behaviour
Indicator 15
Antisocial behaviour cases reported in the last year:
The Association has received 42 anti-social complaints which were dealt with in line with our Neighbour Relation Policy.
If you experience any incidents of anti-social behaviour contact us on 0141 634 2673 or via email to area1@cassiltoun.org.uk or area2@cassiltoun.org.uk
Gas Servicing:
Number of times we did not meet statutory duty to complete gas check: 0 = 100% Complete
Number of Stage 1 complaints received 36 10 36 10 4 16.7
Complaint responded to in full at Stage 2 1st Stage - average working days to respond 2nd Stage - average working days to respond
Housing Services Team Details
The Housing Services teams deliver various services for the Association including Allocation of Properties with our stock, Tenancy sustainment, Rent & Arrears Collection, Anti-Social Behaviour complaints and Estate Management. Our main aim is to deliver the best customer service possible and the team will assist with any enquiries you may have.
There are 2 teams within Housing Services which cover different areas within our stock:
Area 1
Housing Officer: Lisa Tomlinson
Housing Assistant: Lee Thomson
Customer Services Assistant: Lauren Hassan
Housing Manager: Clare MacLean
Email area1@cassiltoun.org.uk
17 Ardmaleish Road 1 - 23 Elmtree Gardens
7 - 137 Barlia Drive 33 - 65 Hoddam Avenue
1 - 37 Barlia Gardens 3 Hoddam Terrace
1 - 23 Barlia Grove 25 - 27 Lenihall Drive
2 - 12 Barlia Row 2 - 70 Machrie Drive
1 - 9 Barlia Street 20 - 70 Machrie Road
10 - 20 Barlia Way 2 - 12 Machrie Street
42 - 89 Ballantay Road 1 - 56 Oaktree Gardens
4 - 41 Croftfoot Terrace 4 Stravanan Road
Lisa Tomlinson
Housing Officer – Area 1
I joined Cassiltoun on a 6 week work experience placement 11 years ago and was fortunate enough to be made a permanent member of staff. I have worked my way up through the business being successful in various roles from Receptionist, Technical Assistant, Housing Assistant and more recently Housing Officer for area 1.
Area 2
Housing Officer: John Brown
Housing Assistant: Nicola O’Rourke
Customer Services Assistant: Brooke Caig
Housing Manager: Clare MacLean
Email area2@cassiltoun.org.uk
5 - 109 Castlemilk Drive
2 - 21 Cavin Drive 186 - 202 Croftfoot Road
4 - 20 Cavin Road 3 - 7 Croftfoot Street
2 - 6 Croftfoot Crescent 2 - 8 Tormusk Drive
16 - 116 Croftfoot Drive 1 - 36 Tormusk Road
There are various methods you can use to contact a member of the team for your area:
• Email detailed above for your area
• Via our website www.cassiltoun.org.uk
• Telephoning our office on 0141 634 2673
My daily role can vary from liasing with the Association’s solicitor, working with tenants to ensure they can manage their own rent account and support them with benefit applications or refer them to the Association’s Money Advice Team. I manage complex anti-social behaviour cases, manage contractors who work on your estate and within your closes. Although the role of Housing Officer is a challenging role it is also a very rewarding role where I can make a big difference to peoples’ lives, providing quality customer service and support. I always encourage our residents to hold me to account to ensure they are aware I am working not just for Cassiltoun as a business but I am here to work for our tenants and our community. If you ever see me out in your area please don’t hesitate to approach me, I am always happy to help!
Lee Thomson Housing Assistant – Area 1
My career in housing began in September 2012 as I joined Cassiltoun at the age of 16 years old on a 12month temporary post as an Administrative Assistant which ignited my passion to pursue a career in Housing. I rejoined Cassiltoun in May 2021 as a Customer Service Assistant and was promoted to Housing Assistant in July 2022 which is my current role within the Association.
Being from Castlemilk myself I have great pride in working and helping the community. My current role entails supporting tenants sustain their tenancies and ensuring that new tenants feel happy and confident in their new homes. I liaise closely with the Association’s contractors, the local Homeless Casework Team and the Community Police. I have built great relationships with tenants in the last few years and I’m excited to build more great relationships in the future!
John Brown
Housing Officer – Area 2
My Name is John Brown and I am one of two Housing Officers here at Cassiltoun, my patch is Area 2 which encompasses Castlemilk Drive, Cavin Drive/Road, Croftfoot Crescent/Drive/ Road/Street/Terrace and Tormusk Drive/Road.
I have worked with Cassiltoun since 2009 having transferred from GHA, holding positions from reception, customer service, clerical, housing assistant and housing officer. However my relationship with Castlemilk and Cassiltoun is personal and pre-dates my employment with the Association.
Rent
Payment Methods
If you normally pay your rent by chip and pin via the telephone please be advised the office will close on Monday 23rd December 2024 at 5.00pm and re-open on Monday 6th January 2025 at 8.30am.
I was raised in Castlemilk together with my elder sisters and schooled at the prestigious Dom’s AKA Saint Dominics, (now known as Miller Primary) and later the Sorbonne or Maggie’s as it was known (Saint Margaret Mary’s), my family lived initially on Ardencraig Street later moving to Ballantay Road and a Cassiltoun home.
Having grown up locally and with family remaining in the area I have witnessed Castlemilk transform over the years, I am well aware of the reputational, social and economic challenges faced however I am equally aware of the strength of character of those that have made change, improving the lives of residents and the will to maintain the community for what it is, a diverse, vibrant and welcoming community of which I am proud to continue to be part of.
Nicola O’Rourke
Housing Assistant – Area 2
You may or may not have met me yet, my name is Nicola O’Rourke and I’m the newest member of the Housing Services Team, having joined Cassiltoun Housing Association at the end of May 2024. I am the Housing Assistant for Area 2 working alongside Housing Officer John Brown and Customer Service Assistant Brooke Caig.
I have worked in various different advice and support roles within the housing, homeless and welfare benefits sector for 16 years. I really enjoy the face to face aspect of my role and being able to support and advise people on gaining and sustaining tenancies to enable people to have a safe, warm and affordable home.
I am enjoying getting out and about in the Castlemilk area, putting tenant’s faces to names because everyone has given me a nice warm welcome. Hopefully I can meet more of you soon out on the estate or at one of our many tenants’ events at our offices at The Stables.
I am dedicated to doing the best for our tenants and aim to resolve any issues as best I can. I can help you with any rent enquiries and payments including referrals to our Money Advice team and I am always approachable in coming to affordable repayments agreements to help tenant’s get back on top of their rent account. I can also give advice on applying for housing, neighbour related issues such as anti-social behaviour, back court/close issues and maintaining gardens. I’m only a phonecall or email away using the details for Area 2 on page 12, and I, or a member of my team, will aim to respond to you with 5 working days.
If you have a bank account you can pay your charges by Direct Debit or Standing Order. We have found that this is the easier and preferred method of payments by most customers. However, there are various other payment methods which include:
Online
To make a payment online please visit https://www.allpayments.net
Post Office/Paypoints
You can make payments using a payment card at the Post Office or a Paypoint. If you require a payment card please contact a member of the Operations Team who will ensure that a card is ordered and sent out to you. Payments made via Post Office and Paypoint will be received into your account on the next working day.
Direct Debit/Bank Transfer
You can make payments via Direct Debit, Bank Transfer or Standing Order. The Association’s Sort Code is 80-09-51 and Account Number is 00155425.
When making a payment via Standing Order you must quote your tenant/ factoring reference number. If you are unsure what this is then please contact the office. If you would like to set up a Direct Debit please contact the office and a member of staff will assist with setting this up.
Post-Christmas and New Year Bulk Removal Service
Cassiltoun Housing Association is aware that in January after all the presents have been unwrapped, the chocolate eaten and the new toys and games have replaced the old, that residents have a lot of unwanted packaging and refuse left. So… as we did last year, Cassiltoun Housing Association is providing bulk collection at designated points. On Monday 6th January 2025 there will be designated collection points at the following areas:
• Collection location: Between 48 – 50 Ballantay Road
• Collection location: Grass patch in front of Barlia Gardens
• Collection location: Grass patch on corner of Machrie Road/ Machrie Drive (beside sub station)
• Collection location: Grass patch at front of 2 Croftfoot Cresent
These areas will be coned off with tape around the cones so you can easily see where the designated areas are. You can start putting bulk out at 8.00am and the last removal time will be 2.00pm, so please ensure that you have put any items that you want to be collected in the designated areas by 1.30pm.
This service is for general rubbish only and our Contractor Caledonian Maintenance will be on hand to advise you what can and cannot be left at the designated areas. Please see below list of items that you cannot leave:
• Fridge and fridge freezers • Tyres
• Gas canisters
• Mattresses
• Tins of paint
• Builders waste
Hazardous Waste
What is hazardous waste?
Why can’t I put these in my bin?
Please use these areas rather than leaving rubbish in the back court or common close areas. Further information can be obtained from the office on Monday 6th January 2025 by telephone on 0141 634 2673. We hope this service is of use to you. Please note our office closes for the festive period on Monday 23rd December 2024 at 5.00pm and we reopen on Monday 6th January 2025 at 8.30am.
These items DO NOT belong in your waste bins
Anything that poses a potential hazard if disposed of inappropriately: Batteries –household batteries, automotive batteries and goods containing batteries e.g. toothbrushes, toys, phones and laptops, lithiumion batteries • Pressurised gas canisters e.g. NOx containers, helium balloon canisters • Vapes • Waste Electrical and Electronic Equipment (WEEE)
There have been several large-scale fires and incidents at waste and recycling facilities in the UK which were subsequently attributed to the incorrect disposal of hazardous items. There has been an increase in dangerous, potentially explosive items entering the waste stream in Glasgow that cannot be treated by waste processors.
What should I do with hazardous
waste?
You can dispose of potentially hazardous waste items by visiting any Household Waste Recycling Centre. Facilities for the collection of batteries are also available at many retail outlets and supermarkets. To find your local collection point visit recycleyourelectricals.org.uk
Where is my local recycling centre?
Polmadie, 425 Polmadie Road G42 0JP. Visit glasgow.gov.uk/hazardouswaste for more information.
New Kerbside Waste & Recycling Service
Why change?
These changes will make it easier for you to recycle and make a big difference to the quality of recycling collected.
As well as preserving natural resources, recycling can help to reduce carbon emissions - it takes less energy to make recycled products than using raw materials.
What’s changing?
Kerbside properties will receive a new grey bin for recycling plastics, metals, cartons, soft plastics such as yoghurt pots, food trays, carrier bags and film. Your blue bin should now only be used to recycle paper, card and cardboard.
Grey bin – every 4 weeks
Blue bin – every 4 weeks Green bin – every 3 weeks Purple bin – every 8 weeks Brown bin – every 2 weeks
Will my collection day change? Your collection day for your blue bin is not changing. How often will my bins be collected?
There will be no change to the collection frequency for green, brown or purple bins. You will be provided with a calendar which shows when each of your bins will be collected.
Example of new kerbside bin collection schedule:
Week 1Week 2Week 3Week 4Week 5Week 6Week 7Week 8
I live in a flat – is my service changing?
Glasgow City Council are trialling a new approach to the collection of household waste from tenement flats that will involve placing new, purpose-built bin-hubs at the front of properties. The new approach will see bins emptied more frequently and will reduce missed bin collections while also helping residents to keep their back courts in better condition and work is ongoing to roll this out over the city in the next few years.
For more information contact Glasgow City Council or visit www.glasgow.gov.uk
Fifteen tenants returned their entries for the Annual Report Card Prize Draw Quiz for a chance of winning a £40 Asda voucher.
Congratulations to our 2 winners, Lynne Reid of Croftfoot and Kathleen
“I would like to thank the company who did my kitchen wall repair yesterday. (Plasterer) They did a great job and cleaned up very well too.”
“Caledonian
have done a great job clearing all the weeds away in Ballantay.”
MyBus is a bookable bus service offering door-to-door transport, where possible, in your area. MyBus can be used for shopping, GP appointments, visiting friends, attending local clubs, and much more.
M94 Glasgow South East
Operates Monday to Saturday 0900 - 1800 hrs and Sunday 0900 - 1700 hrs within the area shown on the map
fully explaining the processes of his anti-social behaviour complaint.
You can book a MyBus either via the website or by phone. Booking online gives you the freedom to book at any time and gives you the flexibility to request bookings up to 28 days in advance. Alternatively, journey requests can be made by calling the MyBus team on 0345 128 4025.
To book your journey call 0345 125 9806 between 0930 - 1530 hrs Monday to Friday.
Call the day before you want to travel except for the following:
• For Monday travel call on the Friday prior.
• For Sunday travel call on the Thursday prior.
Alternatively, book online at spt.co.uk/mybus
For enquiries, new registrations or to cancel your journey call 0345 128 4025.
Fares
Normal bus service fares apply and can be checked at the time of booking.
National Entitlement Card, ZoneCards and day tickets are all valid.
Find out more at
Your home, your health, your environment
Why risk the health of your family?
Litter and waste, particularly food and organic matter, can attract pests like rats and flies which carry diseases that can be passed to you and your family including salmonella and respiratory illnesses.
Broken glass and sharp objects hidden beneath litter can lead to serious injury. People, especially children, may accidentally cut themselves or trip over hidden obstacles. Your home and local environment is crucial for both personal well-being and the overall health of the community.
Here are some reasons why it's important, including the risks to health and the benefits of living in a clean, litterfree environment:
Improve Your Physical & Mental Health: A clean home and environment promote a sense of well-being and reduce stress. Studies show that living in clean spaces can improve mental health, as clutter and dirt contribute to feelings of anxiety and helplessness. Clean air, less pollution, and fewer pests reduce the likelihood of diseases and improve physical health.
Prevent Disease: A well-maintained home and environment reduce the likelihood of mould, bacteria and viruses spreading. Proper waste disposal helps keep homes free from conditions that encourage the growth of harmful pathogens.
Community Health: If you maintain your home and surroundings, it helps prevent the spread of diseases and encourages others to do the same, creating a positive feedback loop that improves the overall health of the local community.
We all want to live in a clean and safe environment
Taking care of your home and local environment helps protect you and your family’s health and enhances the well-being of both you and your community. It reduces the risk of diseases and promotes a cleaner, healthier place to live, reducing the social, financial and environmental impact residents’ waste and its disposal creates on limited resources.
Emergency Repair Service during Winter Shutdown: Know the Numbers to Call
As winter sets in, the possibility of unexpected issues around the home increases. Freezing temperatures, snow, and storms can put extra strain on heating systems, plumbing, and electricals. It’s important to be prepared for any emergency repairs that may arise during this time.
Cassiltoun Housing Association Offices will be closed from 5pm on Monday, 23rd of December 2024, and will reopen on Monday 6th of January 2024 at 8.30am. During this period, our offices will be closed for routine enquiries. However, if you experience an emergency repair, please ensure you contact the relevant out-of-hours service.
An emergency is any situation that:
• Poses a risk to health and safety
• Makes the property uninhabitable
• Threatens to cause significant damage to the property.
New Phone System at Cassiltoun Housing: streamlined,
efficient and easy to use
Cassiltoun Housing recently launched our upgraded phone system, designed to make it easier and faster for you to get the help you need. Whether you are calling about rent, repairs, or any other inquiries, our new system will assist you to the right department and ensure your call is directed to the proper staff member.
Some examples of emergency repairs include:
• Burst pipes or water leaks causing flooding
• Gas leaks
• Loss of electricity
• Doors not locking
• Loss of water supply
• Loss of heating and hot water facilities
Please take notes of the below contact numbers and their relevance in regard to reporting emergency repairs.
0333 2020 708
City Technical Heating/Hot Water repairs
0800 595 595
City Building Plumbing/Joinery/Electrical emergency repairs
What’sNew?
The new phone system now offers three clear options to choose from:
Option 1: Rent Enquiries
If you have any questions or need assistance regarding your rent, this option will direct your call to the Housing Services team, who can help you promptly.
Option 2: Repairs and Maintenance
For any issues regarding repairs, selecting this option will connect you with the technical team, ensuring that your concerns are addressed as quickly as possible.
Option 3: Anything else / Reception
If your query is about anything else, or you are unsure which department to contact, simply choose this option to be directed to our reception. They will assist you directly or pass your call to the relevant department.
08000 778 778
Scottish Water Loss of water supply
0141 287 1059
Environmental Health Pest Issues
0800 389 1785
SP Energy Networks Power Cut 105
0800 111 999
Gas Emergency Service Gas Escapes
If you are unsure which service, you require, please call the main office number 0141 634 2673 which will direct you to the general Out of Hours service. This will be equipped to inform you further on which service you require.
We hope you have a safe and warm winter season.
How it works
Once you select the option you need, your call will be forwarded to a member of staff of the relevant team. If that person is unavailable, your call will bounce to another team member, who will also try to assist you. If no one is available to take your call at that moment, your call will be directed to voicemail.
Please leave a message!
If prompted to leave a voicemail, please make sure to leave a clear message with your name, address, contact number, and the nature of your query. Messages will be listened to throughout the day, and a member of staff will get back to you within five working days for non-urgent matters.
Our timescale
We understand the importance of timely responses and aim to provide you with the best possible service. That is why we have a 5-day timescale for responding to all enquiries. Whether your query is about rent, repairs, or anything else, you can expect to receive a response within five working days.
Managing mould and damp in Winter: A guide for our residents
As winter approaches, mould and damp can become more common in homes. The colder, wetter weather, combined with indoor heating, creates ideal conditions for these issues. At Cassiltoun Housing Association, we want to ensure that our residents have the knowledge and support needed to keep their homes dry and comfortable throughout the winter months.
What causes mould and damp?
Mould and damp is typically caused by excess moisture inside the home. This can occur for several reasons:
• Condensation: Activities like cooking, showering, and drying clothes generate moisture, which can condense on cold surfaces such as windows and walls.
• Leaks: Water entering through the roof, windows, or walls can create damp patches inside the home.
In winter, these problems can worsen due to lower temperatures and the need to keep windows closed for warmth.
Tips
for preventing and managing mould and damp
Here are practical steps you can take to help reduce the risk of mould and damp in your home:
Ensure proper ventilation
Open windows regularly to let fresh air circulate and use extractor fans in the kitchen and bathroom to remove steam and moisture.
Maintain consistent heating
While it is tempting to turn up the heat, try to keep your home at a steady temperature by setting your thermostat. Short bursts of heating are often more effective at preventing damp than constant high heat.
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Dry clothes carefully
If possible, dry clothes outside or in a well-ventilated room. If drying indoors, avoid placing clothes directly against walls, as this can cause condensation.
Clean mould promptly
If you notice mould, it is important to clean it quickly. Use a mild detergent or a water and vinegar solution, then dry the area thoroughly.
Report leaks immediately
If you spot damp patches, water stains, or leaks around windows, doors, or ceilings, please notify us right away so we can take action to prevent further damage.
What we are doing to support you
At Cassiltoun Housing Association, we are dedicated to ensuring that your home is safe and comfortable. If you encounter any issues with damp or mould, please do not hesitate to contact our technical team. We are here to help!
By following these simple steps, we can all work together to keep your home warm, dry, and mouldfree during the colder months.
You said, we did:
Each year during our rent consultation, we receive comments regarding our ‘glossy newsletters’ and the amount that this must cost us to print. We have listened and this year we have moved our newsletters to digital which all our tenants and residents can access.
We have received complaints from residents regarding bulky rubbish being left in the backcourt areas. This is not a service that we provide and have been actively carrying out an information campaign to inform residents of their responsibilities.
Get your repairs sorted before the festivities begin
To help us manage the demand for repairs and avoid delays, please report any nonemergency repairs in advance of the holiday season. This will ensure that your home remains in good condition throughout the festive period, and that we can continue to provide the level of service you expect.
Contact Us
If you have any questions or need assistance with raising a repair request, feel free to get in touch with our technical team before the holidays. We are here to help and want to ensure your home is comfortable and well-maintained as we move into winter.
Logging the repair: be clear about the issue
When logging a repair, provide as much detail as possible about the problem, including:
• What is broken or not working
• Where the issue is occurring (e.g., kitchen sink, hall light, etc.)
• How long it’s been happening
• Any troubleshooting steps you’ve already tried
Being specific about the issue helps us to prioritise repairs and send the right specialist to resolve the problem quickly.
As the days grow shorter and the temperature begins to drop, many of us start to think about the colder months ahead. Ensuring your heating system is working efficiently sets you up for a comfortable winter. One key step in preparing your home for winter is testing your heating system before the cold weather fully sets in.
What to check when testing your heating system
If your home uses a gas or electric boiler to heat your space, start by checking this turns on and provides sufficient heating and hot water throughout your property or if you notice any warning lights or error codes on the display.
Check all radiators to ensure they are getting warm and distributing heat evenly throughout your home. If a radiator is cold at the top but warm at the bottom, it might have air trapped inside. Also, check for leaks or signs of damage, such as rust spots or unusual noises, which could indicate a problem.
If you have a gas heating system, ensure that your carbon monoxide detector is functioning properly. Test the detector to make sure it’s working.
If you notice any issues while testing your heating system –whether it’s poor performance, unusual sounds, or leaks –it’s important to get them addressed as soon as possible. Contact our office on 0141 634 2673 or email technical@cassiltoun.org.uk to report this issue and have a gas engineer attend to have this rectified.
Tips to prevent your pipes from freezing if you are away this winter
Even if you will be away for an extended period, it is crucial to keep the heating on in your home, ideally set to a minimum temperature of 12-15°C. This helps maintain a stable indoor temperature, reducing the chances of pipes freezing.
If you can, arrange for a trusted neighbour, friend, or family member to check in on your home regularly while you are away. Ask them to ensure the heating system is running properly and to keep an eye on the temperature.
Testing your heating system now will ensure you're ready for winter, keeping your home warm, safe, and energy efficient. Do not wait –get ahead of the cold and enjoy a worry-free winter season.
Quick tips for common issues
No power?
Check the consumer unit:
The consumer unit is typically located near your electricity meter, often in the hall. Open the cover and look for any switches that may have tripped to the "OFF" position. If you find one, flip it back to "ON."
Is power restored?
If resetting the trip switch restores the power, a faulty appliance may be the cause.
• Unplug all appliances: Unplug all appliances connected to the power supply, then reset the trip switch again.
• Identify the faulty appliance: Plug appliances back in one at a time, resetting the trip switch after each. If the power goes out again after plugging in a specific appliance, that appliance is the issue.
• Check warranty: If the problem is with an appliance, such as a fridge or washing machine, check if it is under warranty. The manufacturer may offer direct support.
Power cut?
If the power remains off, there may be a power cut in your area. Check with your neighbours to see if they are experiencing the same issue. If confirmed as a power cut, contact SP energy on 105 to report the issue and find out when the power will be restored. You can also visit their website for updates.
Protect your belongings this winter: the importance of contents insurance
As winter approaches, it’s a great time to think about protecting your personal belongings with contents insurance. While your landlord's insurance covers the building itself, contents insurance protects your possessions – from furniture/floor coverings to electronics – against damage, theft, or loss.
Why do you need contents insurance?
Winter brings specific risks that could affect your belongings: Fire and smoke damage: With increased use of heaters and fires, the risk of fire is higher in winter. Water damage: Frozen or burst pipes can cause significant water damage, ruining furniture and electronics.
Accidental damage: Whether it’s a spilled drink or a broken TV, contents insurance covers unintentional damage.
Without contents insurance, replacing damaged or stolen items could be expensive.
How to
choose the right policy
Assess your belongings: Estimate the value of your personal items to ensure you have enough coverage. Check for exclusions: Some highvalue items like electronics or jewellery may require additional coverage.
Winter-specific coverage: Ask about protection against winter risks, like frozen pipes or storm damage.
Tips for protecting your home
Smoke alarms: Regularly test your smoke alarms to ensure they are working.
Blocked Toilet?
Try a plunger:
If the toilet is blocked, use a plunger designed specifically for toilets (with a flange at the bottom). Plunge firmly up and down to clear the blockage.
Check for obstructions:
Avoid flushing items that can cause blockages, such as wet wipes, sanitary products, or large amounts of toilet paper. These items can create stubborn blockages that may require a plumber.
Use hot water:
If the toilet drains slowly, pour a bucket of hot (not boiling) water into the bowl. This can sometimes help loosen and clear minor blockages.
Secure your home: Lock windows and doors and consider additional security measures.
Be cautious with portable heaters: If you are using portable heaters for any reason, never leave them unattended, and keep them away from flammable materials like curtains or bedding.
How Cassiltoun Housing Association can help
While we don’t provide contents insurance, we encourage all residents to consider getting a policy. Many providers offer affordable plans for tenants, and we can recommend local providers to you.
Our team can help you with the following:
• Income maximisation
• Benefit applications
• Challenging benefit decisions including appeal representation
• Money & Debt advice
• Energy advice
• Budgeting advice
• Help to access grants
Here to help
From 1st April 2024 we have generated income of £368,611.68 for Cassiltoun Housing Association tenants, factored owners and other service users.
We are currently assisting with £15,962.95 of debts. We no longer run an appointment diary. We aim to call anyone requesting assistance within 1 working day for emergencies and 5 working days for all other enquiries. From 1 April 2024 we have helped 298 people.
We are always capturing feedback from clients on a regular basis and to use this to improve our service.
Here are some of the comments received:
Money is something we all worry about especially now as we continue to see a rise in our food, gas, electricity and we wonder how we will make our money stretch to ensure we can meet these essential living costs.
We understand these worries and concerns and we are here to help you. Our Money Advice Team will ensure you are receiving income that your entitled to, help you budget your money and manage your debts.
“Welfare Rights Officer was brilliant and friendly and I have already recommended someone to contact you.”
“Very good service, when struggling the staff help and takeover contacting the various people on your behalf.”
“Very helpful, told me about things I didn't know that I could apply for. I would recommend your team to everyone.”
Our service is available to tenants, factored owners and those who access the many services offered by Cassiltoun Stables. Our advice is free, impartial and confidential. If you need any help or would like to arrange an appointment please contact us on 0141 634 2673 or email housing@cassiltoun.org.uk
Warm Home Discount
You could get £150 off your electricity bill for winter 2024 to 2025 under the Warm Home Discount Scheme.
The money is not paid to you - it’s a one-off discount applied to your electricity bill by 31 March 2025. You’ll need to stay with your supplier until it’s paid. You’ll usually get the discount automatically if you receive guarantee pension credit. If you receive other benefits or on a low income you need to contact your energy supplier to apply. You can apply by going online to your energy supplier’s website or giving them a call.
You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
A little help…
We are extremely aware the impact of rising food and energy prices caused by cost of living crisis affecting all our tenants. Over the last few years we have tried to help as many of our tenants as possible. To provide help during December we will contact each household with anyone over the age of 66 to receive a Glasgow Loves Local Voucher to help at a really difficult time.
You don’t need to do anything, every tenant will receive a letter from 20 November advising when you will be able to collect your voucher. If you or anyone in your home is aged 66 or older and don’t receive a letter by 6th December please contact us to let us know.
If you are struggling financially we have experienced advisors on hand to help with benefit checks, money and debt advice and help apply for grants.
If you wish to speak to one of our advisors contact us on 0141 634 2673, email adviceteam@cassiltoun.org.uk or call into office.
Christmas Tips…
per household on Christmas, with parents expected to spend on average £654.
We tend to spend more in the month of December by approx. 30% compared to other months. A wee tip for you, check your bank statements for last December to see how much you spent. Here are some tips to help you over the holiday period.
Plan before you spend!
Set your budget and stick to it.
Track your Spending!
Keep a track of your spending whether that’s a pen and paper or spreadsheet its good to set alerts. Most banks will offer budgeting tools or alerts and there are free apps you can download too such as Emma, Money Hub or Snoop to keep you on track.
Gift Buying!
Make a list of who you are buying for and keep to your limit. If you are buying for extended family or friends why don’t you consider doing a NUPP (No Unnecessary Present Pact) or household gift for all the family or Secret Santa to keeps costs down. Use an app or website such as Elfster (https://www.elfster.com) to organise and again keep costs down.
Santa's Grotto Reindeerland XM4 5HQ
Make sure you write Santa’s address carefully on the envelope and put your stamp on it so Santa gets it. Make sure you write your name and address on the back of your envelope too.
Santa is looking forward to delivering presents on Christmas Eve you can see where Santa is on Christmas Eve using NORAD https://www.noradsanta.org/en/
These are just some ideas for preparing for Christmas and saving, there is lots of information available to help you through what can be described as a financial headache and help you avoid having a January hangover. Have a look at Martin Lewis Money Saving Expert for Saving Tips https://www.moneysavingexpert.com/shopping/ christmas & Money Helper for more tips and tools https://www.moneyhelper.org.uk/en/savings/types -of-savings/saving-money-for-christmas
We know, sadly, Christmas isn't happy time for all. If you are worried, panicking or even ignoring your financial problems, the best thing to do is to go and seek out non-profit free debt-counselling help from the likes of our Advice team or if you prefer National Debt Line, Step Change, local Citizens Advice Bureau
When buying look out for offers and loyalty schemes with your supermarkets and other retailers. Sign up for their newsletters to get access to discounts and offers and if buying online use cash back sites such as Cashback or Top Cash Back to earn some cashback on your purchases.
Talking of Santa!
Santa is busy preparing his list for all the children and getting his sleigh ready so don’t forget to write your letter to Santa.
Do it now, as in January, after the Christmas period, it’s really busy and more difficult to get an appointment. We are all here to help, not judge. The most common feedback we get from people who’ve done that is "I feel like a weight has been lifted and I finally slept last night".
You can get in contact with us at Money Advice Team 0141 634 2673, email adviceteam@cassiltoun.org.uk or call into the office to speak to a member of the team.
Energy Tips & Savings
Energy prices are still at all an all-time high, between 1 October and 31 December 2024 the energy cap is set at £1717 per year for a typical household who use gas and electricity and pay by direct debit.
This is an increase of 10% compared to cap set by Ofgem between 1 July and 30 September 2024 (£1568). Regardless of how you pay you are covered by the cap.
The price cap was introduced by the government in 2019 to ensure that energy suppliers can recoup their costs while making sure customers don't pay more than they should.
The energy price cap is the maximum amount that energy suppliers can charge for each unit of energy and standing charge for customers on standard variable tariffs. the price cap is based on typical household energy use, but the amount you pay can vary depending on several factors, including how much energy you use, where you live, the type of meter you have, and your payment method.
Ofgem review and update the price cap level every three months. The levels for the next period will be announced by 25 November 2024 for period 1 January to 31 March 2025. With colder months and prices increasing, it is a worrying time for all. Especially the changes the government made in July 2024, advising the Winter Fuel Payment, which was normally paid to all pensioners, will now only be paid to those in receipt of Pension Credit, will no doubt have a massive impact on those affected. See our other updates on what benefits there are for help with heating your home.
We have some advice and tips to help if you are struggling:
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Talk to your supplier
If you are struggling or falling behind with your payments give your supplier a call to discuss what help may be available for example:
• Full repayment plan review
• Affordable debt repayment plan
• Payment breaks
• Payment reduction and more time to pay
Pre-payment are you struggling to pay?
Again, call your supplier to have a chat about your situation, some suppliers can provide emergency credit, friendly credit meaning you won’t be disconnected in the evening, weekend or bank holidays if you have run out of credit. They may also be able to offer additional support credit if you cannot top up. It is really important that you speak to your supplier to see what help is there for you.
Energy Grants and Hardship Funds
Many of the bigger energy providers are able to offer grants or hardship funds if you are struggling to repay your fuel debt. If you are in debt speak to your supplier to check if they provide support and to check if you are eligible for support.
Where to go for free help and one to one advice
If you are struggling to speak to your supplier then help is available, you can contact our Money Advice Team for help, we can contact your supplier to review your payment plan and look for additional support from grants if you are in debt.
We are also working in partnership with Home Energy Scotland who can help you with ways to save energy by giving you practical tips and advice on reducing the amount of energy you use but still staying warm and saving you money on your bills.
We can make a referral on your behalf or if you prefer you can contact them directly on: 0808 8082282 or homeenergyscotland.org/warmer-home
They are also able to help if you are homeowners. Warmer Homes Scotland is a Scottish Government funded programme that helps Scottish households keep warm by fitting new energy efficiency measures like home insulation, central heating, draught-proofing and home renewables systems. The programme can only be accessed by contacting Home Energy Scotland, who will check what support is available. If you are a home owner please contact them on 0808 8082282 or check their website for more information https://www.homeenergyscotland.org/find-fundinggrants-and-loans/warmer-homes-scotland/ 2 3
Take care online…
With us all starting our Christmas shopping and with Black Friday and Cyber Monday coming up we are online looking for the best deals. This can mean spending more money and time online using websites we wouldn’t normally use. This can lead to us being tricked into giving out our personal details and scammed out of our hard-earned cash. We have a list of what to look out for when shopping and paying online.
Check the shop is legitimate
You can search online to check and use consumer websites especially if it’s a shop you have never used.
Use a credit card to pay
Use a credit card for payments (if you have one). Many of these protect online purchases as part of the consumer credit act.
Debit card payments offer less protection, but you might be able to make a claim for a refund under a voluntary scheme called ‘chargeback’.
If you use payment services such as Pay Pal. Apple Pay or Google Pay check their ‘terms & conditions’ to see what cover they provide.
Never pay by direct bank transfer
Only provide required details on checkout
When making your payment, only fill in the mandatory details (often marked with an asterisk) such as your address. Unless you think
you’ll become a regular customer, don’t create an account for the store.
There’s often an option to ‘check out as a guest’, which means you don’t need to create an account to complete the payment.
Likewise using an online payment platform (such as PayPal/Apple/Google) usually means you won’t need to create an account.
Don’t let your browser remember your payment details (if you’re prompted).
If you decide to create an account for the store, don’t allow them to store your bank details for future purchases.
Keep your accounts secure
Make sure your online banking, shopping, social media, email accounts are all protected by strong passwords and don’t use the same password for all your accounts. Having the same password means if your password is stolen from one account criminals could easily access all your other accounts. For more information and tips on setting strong passwords have a look at National Cyber Security Centre website https://www.ncsc.gov.uk/guidance /shopping-online-securely
Don’t click and open suspicious links, you might receive a link via text, email and social media tempting you with amazing offers on goods and services with links to
websites which are designed to look like legitimate online stores. These are designed by criminals to trick us into making payments, revealing bank details, passwords and other personal information.
If you receive anything that doesn’t look or feel right have a look at NCSC guide on dealing with suspicious emails and texts https://www.ncsc.gov.uk/collection /phishing-scams
If things go wrong and you have been tricked into making a payment tell your bank/card provider immediately and report it as a crime to Police Scotland.
If you think someone has used your credit or debit card again contact your bank /card provider straight away so they can block anyone using it. Always call your bank/card provider directly using official phone number.
If you don’t receive an item bought or it doesn’t match the description you can contact Citizens Advice Bureau https://www.citizensadvice.org.uk /consumer/somethings-gonewrong-with-a-purchase/ getting-your-money-back-if-youpaid-by-card-or-paypal/ for more information.
Winter Heating Payment
Winter Heating Payment has replaced the UK Government’s Cold Weather Payment in Scotland, and provides a stable, reliable, annual payment to people in receipt of certain benefits who might have extra heating needs during the winter.
Winter Heating Payment is not based on temperature levels and will be paid whatever the weather to people already receiving the following UK benefits during the qualifying week:
• Universal Credit
• Pension Credit
• Income Support
• Income based Jobseeker’s Allowance
• Income Related Employment Support Allowance
• Support for Mortgage Interest
Winter Heating Payment will be paid from December 2024 and will be £58.75.
Winter Fuel Payment
This payment helps you pay your heating bills. If you are eligible, you could get either £200 or £300 to help you pay your heating bills for winter 2024 to 2025.
As you are aware this payment was previously available to everyone aged 66 and above, the current state pension age.
However in in July the Government announced this would become means-tested meaning only those on certain benefits are eligible.
Child Winter Heating Assistance
• Pension Credit
• Income Support
If you are eligible, you will normally get the Winter Fuel Payment automatically and you will get a letter in October or November 2024 saying how much you will get.
You may be eligible if you or your partner are currently in receipt of any of the following benefits:
• Income-related Employment and Support Allowance (ESA)
• Income-based Jobseeker’s Allowance (JSA)
• Child Tax Credit and / or Working Tax Credit
• Universal Credit
If eligible, you’ll normally get the Winter Fuel Payment automatically and you will get a letter in October or November saying how much you will get.
The deadline to make a claim for winter 2024 to 2025 is 31 March 2025, so if you do not receive it automatically, contact them prior to this date to lodge your claim.
Child Winter Heating Payment is a winter payment to help families of disabled children and young people receiving the highest rate care component or enhanced daily living component with fuel costs. Payment is made per individual rather than per household, meaning each eligible child in the household will receive a payment. Child Winter Heating Payment is a payment of £251.50. It's paid once a year. If you have more than 1 eligible child or young person in the household, they’ll each get the payment.
Upcoming Benefit changes at a glance
Carers Support Payment
Carer Support Payment is a benefit for unpaid carers who give regular and substantial care to a disabled person. It's a taxable benefit and forms part of your taxable income.
Carer Support Payment is replacing Carer's Allowance in Scotland and is paid by Social Security Scotland. It is available in different parts of Scotland at different times and is proposed to start rolling out in Glasgow on 4th November 2024. It has been announced in Chancellors Budget for 2024 the earnings threshold will increase from £151 to £181 from April 2025. This means carers can earn more and still receive benefit.
If you already get Carer's Allowance, you’ll be moved automatically to Carer Support Payment by Spring 2025.
Pension Age Disability Payment
Pension Age Disability Payment is a benefit for adults of State Pension age or over who live in Scotland. It’s to help with the extra costs of being disabled or having a long-term health condition.
Pension Age Disability Payment is paid by Social Security Scotland. It replaces Attendance Allowance in Scotland. If you’re terminally ill, there’s a quicker process for applying for Pension Age Disability Payment.
It is available in different parts of Scotland at different times and is proposed to start rolling out in Glasgow on 22nd April 2025.
Carers Supplement
Carer’s Allowance Supplement is an extra payment for people in Scotland who get Carer's Allowance on a particular date. Carer's Allowance Supplement is paid twice a year.
The next payment of £288.60 is due to be paid in December 2023 and you’ll get this payment if you were getting Carer’s Allowance on 7th October 2024.
Pension Credit Uptake Campaign
Ahead of Winter, people are being urged to use DWP’s Pension Credit Calculator to check eligibility for Pension Credit and other passported social security benefits.
At the DWP website you can find out about eligibility and how to claim and report a change of circumstance. There is other support that people may be able to get if they are eligible for Pension Credit, which includes Warm Home Discount.
People can also contact the Pension Service via telephone as below:
Pension Service helpline
Telephone: 0800 99 1234
Textphone: 0800 169 0133
Monday to Friday, 8am to 6pm (except public holidays)
Alternatively contact our Advice Team to arrange your appointment for a full Benefit Check to see if you could be entitled.
Cassiltoun Stables Nursery has a few spaces available in our 0-2 and 2-3 age groups.
We provide funded places for eligible two-year-olds, so please consider checking if you qualify for this opportunity!
There is strong evidence that playing and learning outdoors benefits children in many ways. It improves physical health, improves wellbeing, enhances child development, improves learning for sustainability but most of all it is FUN! We love the children to be outdoors as much as possible. Learning through play is a way for children to develop skills and knowledge in a natural and engaging way. Play can help children learn about the world, themselves, and develop skills for school, work, and relationships. At Cassiltoun we give children the tools to develop life skills that will carry them on through to school and on their personal learning journey.
If you would like to know more about the nursery or see round, please contact us on 0141 631 5235
Spaces are filling up for our Funded places in 3-5’s for August 25, get your application in early!
Cassiltoun Stables Nursery
Community Advisory Panel
Community Lunch returns on 16 January!
Community Garden returns on 14 January
Castlemilk Park Volunteers
The Castlemilk Park Project Volunteers have been mainly focusing on on-going path access work including strimming and path upgrade work. Alongside this, the group have also been involved in woodland thinning endeavors which include the removal of ash die back and other invasive species in partnership with Glasgow City Council. At present, the volunteers are installing new path edging in the Glen Wood area of the park.
4 years of “Banging Food + Bingo!”
The Youth Advisory Panel and the Senior Centre celebrated 4 years of partnership work this September with Bangin’ Food and Bingo. With the Bangin’ Food and Bingo books from the Senior Centre delivered straight to your door and our Youth Advisory Panel as your bingo callers, our monthly zoom sessions are the perfect fun night in for the whole family! Contact us at community@cassiltoun.org.uk for more details.
With thanks to funding from Glasgow City Council and Castlemilk Together we were able to run our Free Food and Fun Programme again during the October Holidays. We had around 130 attendees, 70 children enjoyed a free lunch, fruit and snacks and they made their own apple juice with apples grown in our Community Garden. Glasgow Life led games and the children took part in Pumpkin Carving, Halloween Crafts and a Halloween Costume Swap Shop.
Pumpkin Festival 2024!
Over the course of our three Halloween events, we were blown away by all the support and positive feedback from the local community.
400 pumpkins were given out to the local community for free and displayed in our Illumination Event:
• 130 pumpkins were carved by 5 local primary schools
• 250 people carved their pumpkins at the Stables
• 20 were carved by our “Professional Pumpkin Carver”
Around 350 people attended the Illumination Event to see all their amazing pumpkins displayed. Food Solidarity
Souperheroes came along and handed out soup packs and sweets for the children. The Youth Advisory Panel fundraised by giving out hot drinks and by running a tombola.
Over 1000 people attended the Spooky Walk and around 50 staff, volunteers and partners helped out on the night. We also had a Halloween Window Competition. Huge well done to Nicola Morgan who won this competition with their brilliant drawing of Jack Skellington and well done to all the runners up too! We would just like to say a massive thank you again to all the staff, board members, volunteers, partner organisations and community members who made these events such a success.
Learning about Castlemilk’s History!
A huge thank you to the Social Science Department at Castlemilk High who invited us into the school to speak to all of the S1’s about the History of Castlemilk and how it’s changed over the decades. Our Chairperson, one of the founders of Cassiltoun Housing Association, attended with one of our Community Development Assistants. Thanks so much for having us!
”It was
brilliant and informative and the young people learned lots about Castlemilk.”
The Photo Competition is back!
All pictures must be taken in Castlemilk Park only and winners from each category will win a small prize. Your photo will be shared on our social media and may go on printed materials such as newsletters.
To take part:
1. Get out and about and get snapping!
2. Send your photo to community@cassiltoun.org.uk
3. Make sure to put the name you want the photo credited to.
4. If you do not want your name mentioned then please state ‘No name for photo credit’.
5. Entries must be submitted by Monday 13th January.
Saturday Snowdrop Walk
Saturday 8th February • 1.30pm-3.30pm
On this walk we will learn amazing facts about the snowdrops that live in Castlemilk Park including their fascinating history, the different varieties, the conditions and habitat that make them grow and what they are used for today. Join us!
Christmas Dates for Community Groups
If you would like to get involved with any of our projects, please get in touch via community@cassiltoun.org.uk or call us on 0141 634 2673
Watch out for our new Castlemilk Park and Castlemilk Stables events calendar which will be available in Spring 2025!
Contact us Keep in touch via our social media… @Cassiltoun and @CassiltounHA and Cassiltoun Housing Association and Castlemilk Park
