Rent Review Consultation

Thank you to all of our tenants and sharing owners who responded to our consultation about the proposals for this year’s rent and service charge review.

How did we consult with you?

• Our consultation took place between 14 December 2022 and 9 January 2023.

• This year we used CX Feedback to contact tenants by text and e-mail. If you would like to be consulted via email in future, please let us know your email address.

• Those tenants who could not be contacted digitally received a paper survey.

What did you say?

RESPONSE RATE

14.1%

166 complete invites

• We received 166 responses, a return rate of 14%.

• An article was published in our Winter Newsletter and information was also made available on our Website and Facebook page.

• 2 consultation drop-in sessions were held on 19 & 20 December 2022.

• We consulted on three options - 6%, 7% and 9%.

VALUE FOR MONEY

48%

When asked about the rent being good value for money, the responses were as follows:

Overall, many felt that they receive a good service from the Association, as shown by the 48% (50% last year), who told us that they felt that their rent was either very good or fairly good value for money. The chart below gives a breakdown of the positive comments we received:

Along with the positive comments above, you also gave us feedback about how we could improve the services we provide - some of your comments and our replies are noted on the following page.