James Frew / GasSure – Find my engineer

You will be used to receiving text messages from our gas servicing and maintenance contractor GasSure, who carry out your annual gas service and any repairs required to your heating system.

To improve their service GasSure have launched a ‘find my engineer’ function which will allow you to track the engineer when you have an appointment due. This works in a similar way to tracking services that most parcel delivery services offer and will allow you to see when the engineer is on the way to your property. It will also provide an opportunity to “live” chat with the service centre if you need to let them know of any access instructions or need to re-arrange your appointment.

This new system will mean you don’t necessarily need to wait in for for a whole morning or afternoon as you will be able to see live updates when the engineer is on their way to you.

This new service has been live for a few weeks now so you may already have seen it working. However, if not, you will receive a link via text when you next have an appointment. A demonstration of how the function works is available on You Tube via the link if you would like to see what the messages and system will look like https://youtu.be/EAAlSjx3JKA