Inner City Gazette

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Est 2009 Issue 26 - 2015

2 - 9 July 2015

Tel : 011 023-7588 / 011 402 - 1977 Inner-City Gazette

Fax: 086 609 8601

Email : info@inner-city-gazette.co.za

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Website : www.inner-city-gazette.co.za

076 681 0577

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Mayor opens Ombudsman’s office The Ombudsman will intervene in some of the complaints against the Municipality which residents have struggled to have resolved using normal channels Staff Reporter news@inner-city-gazette.co.za

O

n Wednesday morning Joburg Mayor Parks Tau officially opened the Office of the Ombudsman amid much anticipation from residents. Complaints can now be lodged with the Ombudsman, Advocate Siduduzo Gumede. A number of avenues are available to residents who want to lodge a complaint against the City. They can visit the office in Houghton or e-mail: info@joburgombudsman.org.za. Walk-in complaints will be accommodated at the Ombudsman’s Office, situated at the Isle of Houghton, Wildsview II at 36 Boundary Road, Houghton Estate. “It is great to see the culmination of the work of the City’s Legislature, its Councillors and Departments and the many processes they have had to follow come together today in this way,” said Advocate Gumede. The Ombudsman will intervene in some of the long-standing complaints against the Municipality which residents have struggled to have resolved using the normal channels. He will mediate and conciliate disputes, investigate acts of maladministration or corruption and ensure that the rights of the public are upheld in terms of The Constitution. A brochure with further details about

the role of the Ombudsman and the by-law can be downloaded from www. joburgombudsman.org.za Online complaints can be made by logging onto www.joburgombudsman.org. za and by downloading, completing and submitting the complaints form provided. Further avenues to communicate with the Ombudsman are through social media channels under the Twitter handle @Joburgombudsman and Facebook at the same name, Joburgombudsman. Complaints must be in writing. There is a call centre number 087 980 0058 for follow-ups and general enquiries and a team of agents will assist residents with their enquiries. Residents have been advised that the Office of the Ombudsman is an office of last instance. They must first take their complaints through remedial avenues already available before escalating these to the Ombudsman. Advocate Gumede said in weeks to come the Office of the Ombudsman would embark on public engagements to ensure that he reaches residents in all the seven regions of the City. He plans to open satellite offices in the regions later in 2015, so that the services of the Ombudsman will be accessible to people, without them having to travel too far from where they live. Joburg is the first Municipality in Gauteng to launch an Office of the Ombuds-

Joburg Mayor Parks Tau (left) with Ombudsman Advocate Siduduzo Gumede during the opening ceremony. Pic: Enoch Lehung

man. The process began during engagements between Mayor Tau and Public Protector Advocate Thuli Madonsela, whose office has handled complaints

against the City. Those included billing issues, planning permissions or disputes, traffic fines, poor compliance with municipal by-laws, informal trad-

ing, hijacked and abandoned buildings. The Ombudsman will engage the Public Protector’s office on these matters and handle all new cases going forward.


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