Insight Hotelier Magazine Edition 13 by INSIGHT PUBLICATIONS

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©2018 Insight Hotelier. All material is strictly copyright andall rights were reserved. Reproduction in whole or in part without the written permission of Insight Hotelier is strictly forbidden. The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Hotelier or Insight Publications.

Editorâ&#x20AC;&#x2122;s Note

Dear Reader,

elcome to the 13th Edition of the Insight Hotelier Magazine; our quarterly business to business publication distributed for free to hoteliers in major towns of the country and also to members of various hospitality associations in all regions of Kenya.

In this edition, we address how Hospitality industry has evolve over time on Equipment selections for start up businesses or sectorial venture within the hotel set up like Laundry, Automation & Technology trends and respective benefits, Industry event trends among other insightful topics for hoteliers this season.

Titus Korir, Managing Editor

CONNECTING HOTELIERS//

The Insight Hospitality Conference and Expo do appreciate to all suppliers and delegates who attended the two days HOTEL SUPPLIERS EXPO which was held in July 2018 and will continue to reach out to the remaining regions for Eastern and Coastal Regions of Kenya in October and November 2018 respectively. The above reach out have not been a success without our partners - suppliers, associations and government stakeholder institutions and not forgetting our host hotels for we do appreciate all of them for their support which has enabled us to run the 3rd Editions this year for the regions already covered and we encourage esteemed suppliers, industry players and stakeholders to continue using our platforms of the Insight the Hospitality Expo to showcase their products and services as a way of reaching out to our target clientele on a one-to-one platform with owners of hotels, restaurants, resorts & camps among others. Finally, we thank all our readers and industry stakeholders for your support and contribution which has moved us this far and we do request all partners to Subscribe to the magazine and enjoy the benefits of getting listed. Enjoy the Readingâ&#x20AC;Ś

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www.insightpublication.org The magazine is available online from the portal http://insightpublication.org/ and you can share your comments and contributions via email: info@insightpublication.org 5 INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

TECHNOLOGY TRENDS

Technology Trends In Hospitality Today

ew years ago, hotels, motels and other hospitality businesses occupied a fairly simple space in people’s lives— they were a place for guests to lay their heads away from home. But anyone who’s spent time in the hospitality industry in the last several years knows that the role of technology in hospitality businesses has drastically expanded. In many cases, they’re becoming hubs of activity unto themselves. Most of this activity relies directly or indirectly on technology, making IT more important to hotel operations and the guest experience than ever before. Some of the top communication technology trends in hospitality today are herewith below, review and think about which ones make sense for your business for now and long term and start to plan on the same . And if you see an opportunity, you can get out in front and begin planning accordingly to remain competitive for in hospitality, every advantage counts each day. 1. Mobile Device As A Door Key It’s fascinating that a function as simple as a door key could undergo so much evolution. But the tool that once started as a carefully shaped piece of metal quickly turned into electronic key cards, and is set to shed its physical form altogether. The next evolution of the hotel key transforms it into data on a guest’s mobile device. Some hotels have already starting using implementing this, whether it involves NFC technology or visually scanning a code like many airports now do with plane tickets.

2. Service Automation Self-serve is in. Today, many guests prefer technology over human interaction for simple tasks. Remote check-in and checkout options are becoming popular, and some hotels are beginning to work with apps that let guests order room service right from their mobile devices. There’s a whole range of basic guest requests that can be automated with the right technology, which frees hotel staff up for other activities that enhance the guest experience. And the trend is only going to accelerate. 3. Fixed-Mobile Convergence Few decades ago, people used their room phones. However, the pervasiveness of mobile devices has relegated the conventional room phone to a vastly reduced

role. But that doesn’t mean it doesn’t have a role moving forward. The room phone of the future may serve as a hub for a larger connected experience. Imagine a guest arrives at your hotel and pairs his mobile device to his room phone. Now he can use his mobile to control the TV and the sound system, perhaps even the blinds. He can use it to request a wakeup call if he finds himself out late. You can let him know that his dry cleaning is ready, even if he’s across town at a meeting. And if he needs to take his call from your lobby into a cab so he doesn’t miss a meeting—the handoff from Wi-Fi to 4G is seamless. It may sound like science fiction, but many of the pieces of this scenario are already available or in development. The guest of tomorrow will be more connected than ever before. 4. Guest Apps The vision of the connected guest entails nearly every aspect of the guest experience. Something as complex as that needs a single hub from which to operate—and guest apps for personal mobile devices are the natural place to host all of these functions. A smartly designed guest app combines everything from deal notifications to hotel services to loyalty programs. If you see a guest used the group rate for a conference, you could use the app to electronically send your guest the event itinerary, complete with a map of meeting spaces where sessions will be held. Most major hotels have some element of this picture in play already, and they’re adding

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

TECHNOLOGY TRENDS capabilities every day. Some of the major flags are closer, but much of the technology and integration is still in development. Regardless of who gets there first, one thing is certain—the hotel with a truly connected experience will be full of very happy, very empowered guests. 5. Battle for Bandwidth / Internet Connectivity A smart phone, A laptop, A tablet and An e-reader. It seems like hospitality guests bring every Internet bandwidth-sucking device they own when they travel. And whether they’re travelling for business or pleasure, you can bet you’re going to hear about it if they can’t connect as quickly and reliably as they’re used to at home. But a hotel is not a home. You have to multiply those data needs by dozens, if not hundreds, of guests—possibly thousands if you land a big conference. It’s a huge strain and one that many of the best hospitality brands are working on. Whatever your solution, rest assured, the demand for bandwidth at hotels is only going to grow daily and you need a better budget each year. 6. Location-Based Services Much of this technology is in its infancy, but the implications are huge. Being able to understand where hotel staff and guests are located at any given time creates all kinds of opportunities to improve the guest experience—from being able to deliver services to guests while freeing them from their rooms to helping event staff operate more efficiently to turning over rooms more quickly and beyond. Some employee location-based features are already available using SIP-DECT, but this is just the beginning. This is a category to keep an eye on. 7. Tech Lounges Airline check-ins. Local info guides. A place where guests can get out of their rooms but still access Wi-Fi to relax or get work done. The use cases for technology in hospitality seem to grow every year, and savvy hospitality businesses are transforming these guest desires into stylish semi-public spaces where guests can engage tech on their terms. Many guests are even beginning to include these kinds of technologies in their online hotel search criteria, so hospitality businesses that lack them may eventually find themselves at a disadvantage. 8. Tech-Enabled Meeting Spaces The modern meeting space has evolved. No longer is it about tables and chairs and nice serving carts. Modern meetings run on technology. Business people need to make Multimedia, Presentations and Video

conferencing remote attendees—sometimes both simultaneously. And for the marathon meetings, they’d like access to services like catering with minimal interruptions. Most of all, smart hotels know they need these spaces to be as user-friendly as possible. The A/V rooms of the past that required dedicated engineers are no longer an option. If you think these kinds of business needs are limited to boardroom-style conference spaces, you’re missing an important part of the picture—business customers are increasingly asking for advanced technology enablement in ballrooms and event halls, as well.

9. Social Listening Guests have a lot to say about their experiences at hotels, but they don’t always say it directly to you. And in a hospitality world where word of mouth and online reviews have more influence every day, it’s one of the reasons that more and more hotels have started investing in social listening tools. These tools allow hotels to find out about guests’ wants, needs, desires, complaints and more—and jump into the conversation if it makes sense. Some even let you keep an eye on the competition. The Internet is treasure trove of business intelligence if you know how to look.

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INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

HOSPITALITY EQUIPMENT

Laundry set up insight

ne of the hottest new trends we are seeing in Nairobi is the rise of the small and medium sized laundries. Driving through Westlands it’s hard not to notice that these small businesses are opening up all over the city.

The question I always ask myself is why these businesses are thriving in the city all of a sudden. The answer to this question is a lot more complicated that we might initially think.

available due to the influx of people to the city and the obvious lack of running rivers in the city. The next option that we have all tried out as bachelors or bachelorettes is the traditional washing in the bath tub.

The traditional method of washing our clothes in a passing river is no longer

We all know how effective this is but how many of us have hours to wash and hang our laundry. This is time consuming and we all know that feeling of waiting for our favorite jeans to dry on a Friday night while Kengeles is calling our name. Enter the small laundry in two different models. The first model is my favorite, the self-service laundry. I usually go in on early on a Saturday morning. It takes me around and hour and a half to wash and dry my clothes and gives me a great opportunity to catch up on social media and check in on the antics of my friends from Friday night. The second model is the full service laundry, the Range Rover of Laundromats. You arrive, drop off that sack of dirty clothes, head over to Art café and sip that delicious cappuccino while someone else literally ‘does your dirty work’. Now there is one more module although it has not yet arrived in our beloved Kenya. On the rise in Europe and USA there is the elusive full service, entertainment Laundromat. It’s a Laundromat that has a number of activities to entertain customers while you wait for your laundry. Now my friend, this is the real next level, PlayStation, coffee bar and on Friday and Saturday nights a DJ dropping that big bass. Let us hope that one of beloved Kenya Laundromats opens a playground like this for us soon.

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

HOSPITALITY EQUIPMENT

Fast food business set up H ave you ever thought of starting a fast food business? Do you have a small medium or large restaurant and you need some ideaâ&#x20AC;&#x2122;s to keep yourself competitive in the market place? Over the last five years Kenya has seen a number of interesting trends, the rise of fried chicken, French fries and pizza to name only a few.

All of the leading fried chicken restaurants have one thing in common, good quality pressure fryers. You may be asking yourself what is a pressure fryer? The answer is quite simple, it is a sealed chamber frying unit that traps in the moisture and heat and creates pressure from the evaporating chicken juices. This is the key to crispy fried chicken with delicious moist flesh in half the time that a regular fryer takes.

The art of the French fry is a lot more complicated than most of us realize. When you drop that basket of perfectly cut potatoes into the oil we need to ensure that the elements in the fryer are powerful enough to maintain the oils temperature. If the oil temperature drops too far due to the effect of the cold potato sticks we will see that the chips come out oily as they suck up every drop of oil that they can. During that busy lunch time rush this is the most obvious and we need to ensure that the fryer we choose is of great quality and correct specifications. Italians have known the secrets of pizza for many years now and now we as Kenyans are moving at a rapid speed towards this delicious meal. The trouble with pizza is simple, do we know how to cook this fantastic product correctly, how do we ensure that every single pizza is evenly baked to perfection when there are so many options from thin crust to deep dish? The answer is simply to look at the leading pizza franchises in our beautiful country and see how they manage to get this right, a top quality conveyor pizza oven that can reach and maintain temperatures of 300 degrees Celsius. This machine is easily set for time, speed and temperature ensuring that each and every pizza is a delicious evenly baked master piece. Be sure to choose your equipment carefully, many of the cheap Juakali options available are dangerous to your safety and spare parts are not always available.

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

HOTEL BOOKINGS INSIGHTS

Why hotels should invest in direct bookings over Online Travel Agents (OTA’S)

hoteliers should be investing in increasing their direct bookings and start building a sustainable future for their hotel, this is due to:

Online travel agencies (OTA’s) have been taking over the hotel industry, so far that up to 4 out of 5 bookings are made through OTA’s! This means that OTA’s are gaining momentum and in return hotels pay more and more commission. Hotels are starting to fight back and with big chains such as Marriott and Hilton leading the way. They are starting campaigns such as “It pays to book direct” and “Stop clicking around” which notifies their customers of the advantages of booking direct. Instead of investing in commissions for OTA’s,

“Direct Marketing to Guests. The Accommodation agrees not to specifically target Guests that have been obtained via [OTA] in either online or offline marketing promotions or solicited or unsolicited mail.”

he direct booking battle has been going on for a while now and more and more hotels start focusing on the increase of their direct bookings. Why is this so important and what are the advantages of direct bookings over OTA’s?

1. Gain insight into your customer’s data When your hotel has worked together with OTA’s before, this contract statement might look familiar to you:

This clause in the contract specifically states that the hotel should not contact the guests that

“A direct booking does not only bring advantages to customers, it also brings big advantages to the hotels!” booked through the OTA and cannot target them for any marketing purposes. Sometimes this clause even includes that the OTA will be the only owner of the guest’s data and this is where you should be careful. When your customers book direct, you have access to all their data: gain their contact information and get to know their booking preferences. You can use this information to your advantage and get to know your customers better. 2. Build a loyal customer base In general, customers who book directly through your website are more likely to become a returning guest. When they have taken a closer look at your website, they will get the feel of the ambiance of your hotel and brand. This in contrast with OTA’s where all hotels are displayed in the same way and you will just be one of many. When your customers book direct, you can offer them specials by means of a loyalty program. A role model in this field is Marriott Hotels. Their direct bookings guests have special advantages such as special check-in and check-out times and they can earn points for every stay which they can trade for special offers such as an extra night stay, a discount or a special offer such as a scuba-diving trip, culinary workshop or tickets to a musical. Since you also have your customers’ data now, you can contact them and target them with campaigns for returning visitors. 3. Lower distribution costs This is of course the most obvious statement, but also super important! OTAs can ask insanely high commission costs, ranging from 10 to 25%. Save on this and increase your direct revenue by focusing on direct bookings for your hotel. Even if you use other services or various offers to convince your website visitors to book direct, the distribution costs will be lower. For example, you can offer a discount of 5% to get your visitor to book directly through your website, while otherwise you might have spent 15% on commissions to an OTA. All in all, when focusing on direct bookings, hotels have the chance to build stronger relations with their guests and they can save a huge amount on commission costs. This all will help hotels to build a sustainable future for themselves.

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

ECO-BURNER INSIGHTS

Chafing fuel issues? Meet the Eco-burner solution INSIGHT HOTEL SUPPLIES

The patented safety features of the ecoburner Chafo means it is safer, greener and cleaner. It gives greater control and removes waste unlike traditional gels and wicks. �n �� lle��n �� a litmu� te�t �� lu�ur� a�a� �r�m h�me that

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TOILETRIES AND AMENITIES FULL LINEN RANGE

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TIES

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An independent report from Carbon

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litmu� te�t �� lu�ur� a�a� h�me that Footprint in the UK �r�m has confirmed that hat �ill compared �urther ��ntribute t� ��ur ��erall to traditional gel and wick

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chafing fuels, Eco-burner delivers a 75% reduction in carbon emissions.

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ECO-BURNER INSIGHTS

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Full linen range Chafing fuel issues? Meet the Eco-burner solution - Bed and bath

Designed to be the perfect ‘drop-in’ replacement for gels and wicks, it overcomes - all of the problems associated with heating chafing dishes by traditional methods. The patented safety features of the eco -burner Chafo means it is safer, greener and cleaner. It gives greater control and removes waste unlike traditional gels and wicks.

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

TOILETRIES AND AMENITIES | BRANDED CONFERENCE STATIONERY | FULL LINEN RANGE

in pictures

3RD EDITION

2018

NYERI 2018

3rd Edition North Rift Region Hoteliers Conference Event Itinerary on 20th & 21st March 2018

erence

Time 9.00am

Day 2 ( Wednesday 21 March 2018)

Registration and Networking9.30am

lcome note nt Organizer

Day 1 ( Tuesday 20 March 2018)

Day 2 ( Wednesday 21 M

Registration and Networking

Registration and Net

KISUMU 2018

Event Opening / Welcome note By: Titus Korir – Event Organizer

Key Note Speaker

Key Note Speaker 10.00am North Rift Region – Tourism update vs. Counties North Rift Tourism Association By: Mr. Kimosop - NOREB By: John Williams - Chairman stTea Break / Networking Session10.30am Tea Break / Networking Session – – Exhibition & Networking time Exhibition & Networking time y 20 March 2018) Event Sponsorship Clip Day 2 ( Wednesday 21 March 2018) Event Sponsorship Clip

egion Hoteliers Conference & 21 March 2018

Education & Hospitality for Hoteliers and Networking Registration and Networking 11.30am Quest Comfort By: Dr. Isabel - Moi University Event Opening / Welcome note Online Marketing Trends Hoteliers By: Mr. Hussein- Dr. Mattress By: Titus Korirfor – Event Organizer By: Martha Oluchina Tourism Regulatory Authority (TRA ) te Speaker Key Note Speaker Jumia Travel urism update vs. Counties 12.00pmNorth Rift Tourism AssociationNorth Rift Region Chapter Lunch Break / Networking Session – osop - NOREB By: John Williams - Chairman By: Session Mr. Chepkwony – Regional Manager Exhibition & Networking time working Session – Tea Break / Networking – Lunch Networking timeCutlery Insight & Trends Exhibition & Networking time Break / Networking Session – By: Quassi Essaje nsorship Clip Event Sponsorship Clip 1300hrs Exhibition & Networking time EAGM Comfort Education & Hospitality for HoteliersTourism Fund (TF) Event Sponsorship Clip ein- Dr. Mattress 1400hrsBy: Dr. Isabel - Moi University Western & North Rift Region Chapter & Vote of Thanks ory AuthorityEvent (TRAClosure ) Online Marketing Trends for Hoteliers By: Chapter The Event Organizer - Insight Hospitality E.A. By: Martha By: Grace Atenyo – Regional Representative Region Oluchina Break / Networking Session y – RegionalTea Manager Jumia Travel Event Sponsorship Clip Exhibition & Networking time etworking Session – Lunch Break / Networking Session – 1500hrs Technology Trends & Automations humble time Networking time Exhibition & Networking time Fund (TF) Cutlery Insight &By: Trends Mr. Alex – BDM – Pergamon Group Rift Region Chapter By: Quassi Essaje Tea Break / Networking Session – Regional Representative EAGM 1600hrs Exhibition & Networking time nsorship Clip Event Sponsorship Clip

1700hrs Event Closure & Vote of Thanks nds & Automations Communication and Crisis Management M – Pergamon Group By: The Event Organizer - Insight Hospitality E.A. Centre; O WE ARE  Training and capacity development working – established Tea Break / Networking Session rism Fund is aSession body corporate Event Partners: activities; and Page 1 er the Tourism Act,time 2011.  To mobilize resources to support tourismNetworking Exhibition & Networking time related activities R MANDATE Guests leaveOUR at their humble time FUNCTIONS

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Event Itinerary HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

Education & Hospitality f By: Dr. Isabel - Moi Un Online Marketing Trends By: Martha Oluch Jumia Trave Lunch Break / Networkin Exhibition & Network Cutlery Insight & T By: Quassi Essaj EAGM Event Sponsorship

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Insight Hospitality P.O. Box 36106-00200 Nairobi. Tel +254 (725) 735 350 690 Email: hotelier@insighthospitality.org | info@insighthospitality.org www.insighthospitality.orgINSIGHT HOTELIER #10 | JUNE - AUGUST 2017 23 INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

HOTEL SUPPLIERS EXPO 2018 - NAIROBI

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

EAGM Event Sponsorship Clip

Event Sponsorship Clip

Event Closure & Vote of Thanks

Closure & Vote of Thanks By: Event The Event Organizer - Insight Hospitality E.A. By: The Event Organizer - Insight Hospitality E.A. Tea Break / Networking Tea Break / Networking Session Session Exhibition & Networking time Exhibition & Networking time ave at their humble e at their humble time time Sponsors & Exhibitors

Thanking our sponsors & Partners

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uni industries East Africa Limited

Insight GROUP

Í´Í²Í³Íº MOMBASA EXPO 13TH-14TH, NOV 2018

JULY 24 â&#x20AC;&#x201C; 25, 2018 | THE BOMA HOTEL - NAIROBI | TIME: 0900HRS â&#x20AC;&#x201C; 1700HRS More Info Call Insight Group â&#x20AC;&#x201C; Hospitality on Tel. +254 725 350 690 | events@insighthospitality.org INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

SUPPLIER LISTING

Hospitality Equipments & Kitchen related solutions

Nairobi Kitchen Care Ltd Allbid House, Along Main Mombasa Road P.O. Box 44669-00100 Nairobi, Kenya. Tel:+254 (0)725 351 079 | 0727 246 209 Email: info@nkc.co.ke Website: www.nkc.co.ke Category – Hospitality Equipments & Solutions • All kitchen Equipments • Stainless steel Fabrications • Refrigeration Solutions • Exhibitors Set ups for Deli@ / Butchery / Bakeries etc The Conference

Sheffield Steel Systems Limited Off Nairobi Railway Terminus - Syokimau P.O. Box 29 - 00606, Nairobi Tel: +254 (0) 20 204 1266 | +254 (0) 20 209 5883 Email: info@sheffieldafrica.com Website: www. sheffieldafrica.com Category – Hospitality Equipments & Solutions • All kitchen Equipments & Solutions • Refrigeration Solutions • Laundry & Bakery Solutions • Stainless Steel Fabrications

Other Hospitality Solution Providers

KARCHER LTD P.O. Box 66488 - 00100 Nairobi Tel: +254 205148100/144 +254 797576632 Email: Richard.Mumo.Tyaka@Ke.Kaercher. com | MildredSoniah@Ke.Kaercher.com. www.kaercher.com/Ke Products and Services Cleaning

equipment, High pressure Vacuum cleaners, Sweepers, Carpet cleaners, Spray extraction cleaners, Ice blasters, Scrubbers / Scrubber driers, detergents etc

cleaners, include

Cutlery & Housekeeping Solution Providers

Clique ltd

Your One Stop Hospitality Solution www.clique.co.ke

Clique Ltd Airport North Road, Off Mombasa Road Behind Ramtons Building, P.O. Box 47876 -00100, Nairobi Tel: +254 (0) 20 6554772 | 020 6557634 Mobile: +254 (0) 720 638 638 Email: info@clique.co.ke Website: www.Clique.co.ke Category – Products & Solutions Offered • Housekeeping Amenities –Toiletries • Hotel Linens – Bath, Bed & Tables etc • Crockery, Glassware & Cutlery Accessories

Krystal PR Events and company Ltd

Heartbeat House, Theta Road off Lenana Road, P.O. Box 3074 – 00100 Nairobi - Kenya Tel: +254 720 638 440 | 0716-009284 | 0734 812 110 Email: admin@krystalevents.co.ke Website: www.krystalevents.co.ke

Category – Hotel General Suppliers • Catering utensils – For Sale & Hire • Car Hire services • Conference set ups & Organizing

HotShop Ltd PO Box 13839-00800 Nairobi T. +254 731 400 347 Email: info@hotshopltd.com Website: www.hotshopltd.com Location: Nairobi - 12 Woodvale Grove Westlands, 8th floor Krishna Centre Products Category: • Hotel Linens-Bed & Bath • Housekeeping and Amenities • Restaurant Linens-Tables & Napkins • Restaurant Equipment and Accessories

Add---- Hirley’s Furniture Logo*  Jovago** uni industries East Africa Limited 

Uni Industries East Africa Ltd Mandev Complex, Mombasa Road, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 738 703 983 | +254 (0) 727 762 242 Email: info@uni-eastafrica.com Website: www.uni-eastafrica.com

Category – Hospitality Equipments & Solutions • All kitchen Equipments & Solutions • Refrigeration Solutions • Laundry Solutions • Bakery Solutions

INDUSTRIES LTD

Silentnight [K] Limited

11 Kitui Road, off Kampala Rd, Industrial Area P.O.Box 47023-00100, Nairobi Kenya Tel: 020 232 6207 Cell: 0722 512 273 | 0733 512 273 Email : info@silentnight.co.ke Website: www.silentnight.co.ke Category: Hospitality Furniture • Mattresses • Beds & Linens

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

Bobmil Industries Ltd P.O. Box 48876-00100 Nairobi T. +254 738 555 222 | 0704 555 222 Email: info@bobmilgroup.com Website: www.bobmil.com Location: Nairobi - Mombasa Rd (H/Q) Branches: Mombasa, Meru & Kisii Product Category: • Foam Mattresses, Spring Mattresses, • Quality Divan Bases & Headboards, • Complete Bed Sets, Linen and Bedding Accessories for the Hospitality Sector.

SUPPLIER LISTING

Manchester Outfitters Ltd Industrial Area, Off Dunga Road, P.O. Box 46515 - 00100 - Nairobi. Tel: +254 (0) 20 298 4000 | Tel/Fax : +254 (0) 20 298 4015 Mobile: +254 (0) 722 204 966 0735 204966 Email: service@man-out.com Website: www.man-out.com Category – Products & Solutions Offered • Hotel Uniforms – Chef-Mates, Hats , Front office etc • Corporate , Security, Work wares • All categories of Customized wares

Oshwal Wholesalers Ltd Jalaram Road off Ring Road Westlands, P.O. Box 39808 - 00623, Nairobi Tel: +254 (0) 20 3751902 | 020 3751907 Mobile: +254 (0) 724 483 887 | 0735 375 189 Email: info@owkl.co.ke Website: www.owkl.co.ke Category – Products & Solutions Offered • Glassware & Cutlery Accessories • Catering Equipments • Crystal & Aluminium Wares

Get listed for only Ksh. 5,800 per quarter. Call 0725 350 690 | 0735 350 690 Email:

P.O. BOX 4598-00506, NAIROBI. T

IDS Software’s Management W.L.L

Suite 7, 3rd Floor, Park Suites Parklands Rd, P.O. Box 25800 – 00100, Nairobi - Kenya Tel: +254 (0) 20 528 0406 Mobiles: +254 (0) 735 041 450 Email: rajesh.yadav@idsnext.com Website: www.africa.idsnext.com

Limrok Hotel Supplies Ltd 1st Parklands Avenue, Parklands, P.O. Box 4598 – 00506 - Nairobi. Tel: +254 (0) 20 3751902 | 020 3751907 Mobile: +254 (0) 736 981 113 | 0737 981 113 Email: Ketan@limrokafrica.co.ke or Website: limrok@africaonline.co.ke Category – Products & Solutions Offered • Hotel Toiletries & Amenities • Hotel Linens – Bath, Bed & Tables etc • F& B Products

Category - Automation • Software solutions - ERP

Hospitality Furniture & Fittings

FURNITURE LTD Hirleys Furniture Ltd

Mustek East Africa Limited Mecer Place, Crescent Road, Parklands P.O. Box 1619 – 00606, Nairobi - Kenya Tel: +254 (0) 20 3752175 -9 Mobiles: +254 (0) 722 202 596 | 0734 555 888 Email: info@mustek.co.ke Website: www.mustek.co.ke Category - Automation • Software solutions - ERP’s • Hardware Solutions - POS , Fiscals etc

Gold Rock Building Bloch D3 – 1st Floor, Along Main Mombasa Road – Nairobi. Tel: +254 (0) 734 122 000 | 0732 495 000 | 0710 495 000 Email: showroom@hirleysfurniture.com info@hirleysfurniture.com Website: www.hirleysfurniture.com Category – Hospitality Furniture • Indoor & Outdoor Furniture • Bar & Restaurant Furniture • Swimming pool Furniture • Home Furniture

info@insightpublication.org www. insightpublication.org

Tropical Heat Ltd P.O. Box 44804–00100 No.2 Serem Road -Industrial Area Nairobi, Kenya Tel: +254 733 639 799 | +254 722 206 010 Wireless: 020 655 7312, 020 655 8011/2 Customer Care Line: 0719 637744 Email: info@tropicalheat.co.ke | ccare@tropicalheat.co.ke Website: www.tropicalheat.co.ke Category – Products & Solutions Offered • Manufacturers of Snacks, Spices and Seasonings

Home and Hospitality Textiles Manufacturing Company Ltd P.O. Box 2427-00606 Nairobi Tel: +254 714 766 969 | 0715 833 720 Email: mohammed@h-htextiles.com info@h-htextiles.com Website: www.h-htextiles.com Location: Nairobi - Sapphire Business Park Mombasa Rd

Pergamon Group Limited

Springette office park Block B1, Lower Kabete road, Spring Valley & Kimathi house 1st floor Tel:+254 (0) 20 23766 | 0734 660 572 Email: info@pergamongroup.com Website: www.pergamongroup.com Category - Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions

Products Category: • Home and Hospitality Textiles • Hospitality Duvets, Pillows and Beddings. • Procurement of Hospitality Industry products for our clientele • Crockery, Cutlery Glassware, Barware

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

HOTEL LISTING Kaputiei Safariland Hotel – Kitengela - Kajiado County

P.O. Box 289 – 00242 Kitengela Tel: +254 0715 000 109 | 0722 753 617 E: info@kaputieisafarilandhotel.co.ke www.kaputieisafarilandhotel.co.ke Hotel Facilities:Accommodation – 100 Pax | Conference | Swimming Pool| Open Grounds – Team Building & Weddings etc.

CHAK Guest House & Conference Centre – Nairobi - Nairobi County

P.O. Box 30690 – 00200 Nairobi - Kenya Tel: +254 020 8155 978 E: guesthouse@chak.or.ke www.chakguesthouse.org Hotel Facilities:Accommodation – 63 Pax | Conference | Restaurant Services

St. Anne Guest House Kisumu– Kisumu County

P.O. Box 141 – 40100 Kisumu Tel: +254 734 600 119 E: stannagh_@gmail.com | www.stannaguesthousekisumu.com Hotel Facilities:Accommodation – 53 Pax | Restaurant | Conference | Open Grounds – Team Building , Playgrounds & Weddings etc Maua Basin Hotel – Maua - Meru County

P.O. Box 452 – 60600 Maua Tel: +254 720 175 415 | 0723 988 012 E: mauabasinhotel@yahoo.com www.mauabasinhotel.com Hotel Facilities:Accommodation – 68 Pax | Conference | Bar & Restaurant | Hiking & Safaris

The Old House - Nanyuki – Nyeri County

P.O. Box 340 – 10400 Nanyuki Tel: +254 722 697 868 | 721 598 105 E: oldhousenki@gmail.com www.oldhouse.co.ke Hotel Facilities:Accommodation – 48 Pax | Conference | Open Grounds | Team Building & Weddings etc

Omega Gardens Hotel – Karatina - Nyeri County

Aberdare Cottages – Muranga County

Hotel Nyakoe *** - Kisii County

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

Keelu Resort - Iten Elgeiyo Marakwet County

P.O. Box 162 – 30700 Iten Tel: +254 202 601 258 | 0722 454 364 | 0729 861 880 E: info@keelluresort.com www.keelluresort.com Hotel Facilities:Accommodation – 30 Pax | Conference | Bar & Restaurant

HOTEL LISTING Laikipa County - Nanyuki

Tharaka Nithi County-Chuka

Kericho County - Kericho – Sotik Road

Legacy Star Hotel –Chuka P.O. Box 506 – 60400 Chuka – Kenya Tel : +254 722335530 | 0707224487 Email: info@legacystarhotel.co.ke www.legacystarhotel.co.ke Hotel Facilities:2-Star | Accommodation | Conference Bar & Restaurant |Fitness centre and Spa

Exotic Guest House P.O. Box 15783 – 00509 kericho – Kenya Tel : +254 725619619 Email: exoticghse@gmail.com www.theexotichouse.co.ke Hotel Facilities:Accommodation | Conference | Bar & Restaurant |Wedding grounds

Uasin Gishu County-Eldoret

Uasin Gishu County –Eldoret

Trans Nzoia County- Kitale

Sirikwa Hotel P.O. Box 3361 – 30100 Eldoret – Kenya Tel : +254 728 680 000 Email: info@sirikwahotel.com www.sirikwahotel.com Hotel Facilities:3-Star | 105 Rooms | Conference | Bar & Restaurant |Swimming pool

Mid Africa Hotel P.O. Box 3339 – 30200 Kitale – Kenya Tel : +254 727277077 Email: info@midafricahotel.com www.midafricahotel.com Hotel Facilities:Accommodation |Conference

Uasin Gishu County –

Uasin Gishu County- Eldoret

Elgeiyo Marakwet County

Watercrest Garden Guest Hotel P.O. Box 568 – 30100 Eldoret – Kenya Tel : +254 704455516/0722404851 Email: watercrestgarden@gmail.com www.watercrest.co.ke Hotel Facilities:Accommodation | Conference | Bar & Restaurant

Kenmosa Resort P.O. Box 200 – 30100 Eldoret – Kenya Tel : +254 704299885/0719219521 Email: info@kenmosa.com www.kenmosa.com Hotel Facilities:Accomondations | Conference | Gardens events

Kerio View Hotel - Iten P.O. Box 51 – 30700 Eldoret – Kenya Tel : +254 722 781 916 Email: info@kerioview.com www.kerioview.com Hotel Facilities:3-Star – Accommodation | Conference |Bar & Restaurant |paragliding

Beisa Hotel Ltd Nanyuki P.O. Box 1438 – 10400 Nanyuki – Kenya Tel : +254 715 330 696 | 0722 454 978 Email: info@beisahotel.com www.beisahotel.com Hotel Facilities:Conference |Accommodations | Bar & Restaurant

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

HOTEL LISTING Nakuru County - Nakuru

Nairobi County – Nairobi

Abbey Resorts - Nakuru P.O. Box 1550 –20100 Nakuru – Kenya Tel : +254 727433785 | 0711737813 Email: info@abbeyresorts.co.ke www.abbeyresorts.co.ke Hotel Facilities:Accommodation | Conference | Bar & Restaurant |Outside Catering

Biblica Guest House-Nairobi P.O. Box 60595-00200 – Nairobi – Kenya Tel : +254 707 251 040| 020-2715058/9 Email: biblica.guesthouse@biblica.com www.biblicaguesthousel.com Hotel Facilities:Accommodation | Conference | Restaurant

Trans Nzoia County - Kitale

Elgeiyo Marakwet County Iten – Eldoret road

Eten Guest Houses Elgeyo Marakwet County

Trans Nzoia County Resort Trans Nzoia County Resort P.O. Box 260 – 30200 Webuye – Kenya Tel: +254 720 776 378 | 0732 296 492 Hotel Facilities:Accommodation | Conference Halls | Bar and Restaurant | Open ground for Events

A.I.C Cheptebo Rural Development Centre P.O. Box 614 - 30700 Iten – Kenya Tel : +254 729 888 546/0716 864 733 Email: cheptebordc@gmail.com www.cheptebo.org Hotel Facilities:Conference |Retreat | Accommodation | outside catering

Kericho County – Kericho Town

Laikipia county - Nanyuki

Sunshine Hotels Limited P.O. Box 1910 – 20200 Kericho – Kenya Tel : +254 721700358/0705475090 Email: sunshinehoteltd@gmail.com www.sunshinehotel.co.ke

Spice Garden Hotel P.O. Box 718 – 10400 Nanyuki – Kenya Tel : +254 (0) 774 865 801 / 0737 556 072 Email: spicegarden.nanyuki@gmail.com www.spicegardennanyuki.com

Hotel Facilities:Accommodation | Conference

Hotel Facilities:Conference |Accommodation | Bar & Restaurant

Eten Guest Houses P.O. Box 448 – 30700 Iten, Kenya Tel: +254 777 350600 | 0790 350 690 Email: etenguesthouse@gmail.com Hotel Facilities:Accommodation Only

Kericho County - Kericho

Kericho Tea Hotel P.O. Box 75 – 20200 Kericho – Kenya Tel : +254 (0) 714 510 824 / 722 822 717 Email: info@teahotel.co.ke www.teahotel.co.ke Hotel Facilities:Conference | Restaurant |Swimming pool

Get listed for only Ksh. 5,800 per annum 0725 350 690 | 0735 350 690 Email: info@insightpublication.org | www. insightpublication.org 20

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

HOTEL LISTING Kaptagat Farm Resort

P.O. Box 90 – 30100 Eldoret Kenya Tel: +254 725 859 860 Email: kaptagatfarmresort2@gmail.com info@kaptagatfarmresort.com Website: www.kaptagatfarmresort.com Hotel Facilities:Accommodation – 30 pax Conference Halls | Restaurant & Bar | Open ground Team Building and Weddings etc

ST. Mary’s Pastoral Centre Nakuru

Senior Chief Wambugu’ Palace

ACK Imani Guest House - Nakuru

P.O. Box 296 -10100 - Nyeri– Kenya Tel: +254 703 431 336 | 0703 431 326 Email: info@imaniguesthouse.co.ke Website: www.imaniguesthouse.co.ke Hotel Facilities:Accommodation – 50 pax Conference | Open ground for Kids playground and weddings

P.O. Box 56 -20100 Nakuru – Kenya Office Tel: +254 729 980 040 Email: info@imaniguesthouse.co.ke Website: www.imaniguesthouse.co.ke Hotel Facilities:Accommodation – 60 pax Conference| Laundry Service | Vehicle Hiring | General Catering (Both In-House & Outside)

Racecourse Inn Eldoret

Nandi County - Kapsabet

P.O. Box 2740-20100 Nakuru – Kenya Office Tel: +254 051 221 2290 Mobile No. 0716 607995 | 0728 906 742 Email: smpastorialcentre@gmail.com Website: www.cathdnkenya.org

P.O. Box 563 – 30100 Eldoret – Kenya Tel: +254 721 865 906 Email: racecourseinn@yahoo.com | mercyrace@gmail.com

Hotel Facilities:Accommodation – 60 pax | Conference Hall Swimming Pool | Chapel | Board Rooms & Lounges | Open Grounds for Events

Hotel Facilities:Accommodation – 120 pax Conference – Five Halls | Bar and Restaurant | Open ground for Events

P.O Box 426 – 30300, Kapsabet – Kenya T: 0721 608 721 or 0712 432 855 E: kapsabethotel@gmail.com W: www.kapsabethotel.com Rating: Not rated Services available: Conference facility | Accommodation: 17 pax Outside catering | Sufficient parking

Enashipai Resort & Spa – Naivasha - Nakuru County

Rift Valley Hills Resort Kabarnet

Bantu Mountain Lodge – Nanyuki - Nyeri County

Lake Bogoria Spa Resort - Marigat P.O. Box 58– 30403 Marigat– Kenya Tel: +254 710 445 627 Email: info@lakebogoria-hotel.com Website: www.lakebogoria-hotel.com Hotel Facilities:Accommodation – 200 Luxury Rooms | Conference Halls | Honeymoon & Wedding | Massage Parlor & Saloon | Swimming & SPA | Open ground for Events - Weddings, Team Building etc

Kapsabet Hotel

P.O. Box 642 – 30400 Kabarnet – Kenya Tel: +254 791 298 722 Email: info@riftvalleyhillsresort.com Website: www.riftvalleyhillsresort.com Hotel Facilities:Accommodation – 70 Luxury Rooms Conference Halls - Six(6) | Bar and Restaurant Open ground for Events - Weddings, Team Building etc

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

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HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE

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We look forward to list your facility on our Hospitality Publication – Insight Hotelier Magazine, Please 7 8 7 6 0 4 FACILITY LISTING confirm the same by sharing your contact (HOTEL’S) details by filling in the form below FORM Name theforward Institution: ______________________________________________________________ We of look to list your facility on our Hospitality Publication – Insight Hotelier Magazine, Please confirm the same by sharing your contact details by filling in the form below Postal Address: _P.O. Box

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(Other Group Hotels in chain)

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Fees Payable: Kes.5,800/= / Payable payable to: - Insight Mpesa,per BuyQuarter Goods & Servicesby TillCheque No. 787604 <Insight Group>Publication OR Mpesa, Goods & Services No. Image 787604alongside <Insight Group> Kindly Share your Buy Organizations Logo /Till Hotel the filled up form to: info@insightpublication.org Kindly Share your Organizations Logo / Hotel Image alongside the filled up form to: SUBSCRIPTION info@insightpublication.org CUSTOMER SERVICE Our Hotelier Publications include:TH - NOV 15 , 2015

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Weighing Weighing solutions solutions at: Tel: +254 Engineerin +254 703 70355 g Developme Developme 5577 7764, 64,0733 07335555 nt Ltd. 7777 64.64. Email: Email: engdev@a engdev@a INSIGHT fricaonline fricaonline. HOTELIER INSIGHT .co.ke |- APRIL HOTELIER co.ke - JUNE, 06 |

March - May, 2015 2016

HOSPITALITY TRAINING

Event Calendar 2018 Insight Hospitality East Africa will be running the 3rd Edition of hotelier’s conference and Expo this year as a B2B Model of reaching out to the hospitality Industry as part of enhancing our reach out programme to the industry apart from the publication – Hotelier magazine which is a quarterly B2B magazine for the hospitality industry and beyond. Our main objective is to creating a platform of sharing with hoteliers the new trends, technological changes, training solutions as the supplier get to network and offer solutions to the industry based on the new developments in the industry among others with the support of industry stakeholder. Who should attend: Hotel owners, Managers, Head of Departments / supervisors from hospitality sector covering all classes of Hotels, Camps, Lodges, and Resorts within the cluster regions as below. Duration of the event: All our 2018 events will be a 2 day event per region which will include short seminars cum conference sessions, Exhibitions by solution providers and exceptional cases studies by solution providers.

National Hospitality Event National Events 2018

Kenya: Nairobi 18-19 July 2018

Rwanda : Kigali < October 2018 >

Regional Clusters of Hospitality Events: Region

Seminar Period

North Rift Region Central & South Rift Region Central Kenya Region

20-21 Mar 2018 (Closed) 17-18 Apr 2018 (Closed) 29-30 May 2018 (Closed)

Western & Nyanza Region

19-20 June 2018 (Closed)

Nairobi Regions Eastern Kenya Region Coastal Region

24-25 July 2018 (Closed) 16-17 Oct 2018 (Coming up)

Event Venue Eldoret Nakuru Nyeri Kisumu Nairobi Expo Meru

Hoteliers from the following towns to attend Kapsabet, Nandi-Hills, Kitale, Iten, Kabarnet, Malaba, Bungoma, Webuye, Eldoret cum adjacent towns. Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Elburgon, Molo, E/Ravine, Narok, Masai Mara, Nakuru cum adjacent towns. Muranga, Embu, Nanyuki, Nyahururu, Karatina, Narumoru , Nyeri cum adjacent towns. Kakamega , Mumias , Nambale, Busia, Siaya, Ugunja, Vihiga, Kericho , Sotik, Bomet, Keroka, Migori, Homabay , Rongo, Kendubay, Oyugis, Kisii, Kisumu cum adjacent towns. Machakos, Thika, Limuru, Nairobi & Adjacent towns cum Hoteliers from other towns can attend. Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru cum adjacent towns.

13-14 Nov 2018 Mombasa Voi, Kilifi, Diani, Malindi, Watamu, Mtwapa, Lamu, Mombasa (Coming up) cum adjacent towns in Kenyan Coastal strips  Respective dates to be confirmed in due course***

IHEA, P.O. Box 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; events@insighthospitality.org / www.insighthospitality.org INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018

INSIGHT HOTELIER #13 | SEPTEMBER - OCTOBER, 2018