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REACH YOUR TARGET AUDIENCE AFFORDABLY

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CONTENT

CONTENT RETAIL INNOVATIONS

See onPg. Pg.2118 Seedetails details on

Packaging Insight

> Technology Trends

Instore Design

> Retail Innovation > Supplier Listing

Retail Research & Trends

Supplier Management and Guide

EDITION 10 | JUN - AUG 2017

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East Africa Launched inLimited East Africa www.insightpublication.org

HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE

KISUMU : 14th – 15th February 2018

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LAUNDRY INSIGHT

Kitchen solutions

Hospitality Events Supplier Listing Hospitality Training

Supplier Listing

Technology Trends

EDITION 21 APRIL - JUNE 2019

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RETAIL INSIGHT

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RETAIL EVENTS

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BUSINESS AUTOMATION

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RETAILERS LISTING

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EDITOR’S NOTE YOUR SUBSCRIPTION COPY EDITION 21 | APR - JUN 19’

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Dear Reader

RETAIL SHIFT IN KENYA

RETAILERS’ FORUM 7TH EDITION

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INSIGHT RETAIL # 21 APRIL - JUNE 2019

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EDITORIAL & ADVERTISING

Insight Retail East Africa CONTRIBUTORS Bob Phibbs Marion Crawford Sailesh Khetia Jasper Ouma

DESIGN/LAYOUT Smartex Creative Graffix 0721496922 PUBLISHER Insight Retail East Africa

elcome to the 21st Edition of Insight Retail Magazine… The one and only business to business magazine distributed quarterly free to the Retail industry in East Africa.

This edition has enlightened the shifting trends of retailers in kenya in verge of remaining competitive and following the customer trends so far, the fact that small retail stores has ventured to wholesaling to get better pricing to compete with major stores of higher cadre’s with major stores attracting them to quantity discounts, this has changed the scenario of competition for both retailers are almost at bar on purchasing power and credit terms offered by manufacturer’s and not forgetting the shift of retail store stocking of fresh produce going up to 60% of their stores due to customer demand and arise of specialized stores within the surrounding malls. We do always appreciate our esteemed suppliers and industry solution providers who have embraced and partnered with us all throughout our retail events held at Regional and we still look forward for their continues support on the upcoming regional and national event coming up as per the event calendar, do plan to attend the event nearer to your retail outlet or your regions remaining for we have just completed for Q1-2019 for North Rift, Central Rift and Retailers Forum 2019 and we look forward for remaining regions. Finally, we would like to thank our readers and the entire retail sector partners for your continued support and contributions making the publication the only reference point in the industry and we urge you to subscribe to the magazine. Happy reading!

© 2019 Insight Retail All material is strictly copyright and all rights were reserved. Reproduction in whole or in part without the written permission of Insight Retail is strictly forbidden. The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Retail or Retail Interchange Centre. Retail Interchange Centre Ltd P.O. Box 36106 City Square 00200 Nairobi, Kenya +254 725 350 690 +254 735 350 690 Email: info@insightpublication.org www. insightretails.com www.insightpublication.org

Managing Editor – Titus Korir

QUOTE OF THE SEASON “If you are not taking care of your customers, your competitor will “ By: Bob Hooey INSIGHT RETAIL # 21 APRIL - JUNE 2019

RETAIL INSIGHT

The Seven Retail Challenges

Facing Retail Industry By: Jasper Ouma – DMS Ltd - Trainer INTRODUCTION Retail Industry being fast paced and dynamic face real issues which determine the overall performance, continuity and growth, both in the short and long term operating periods. Mainly there are two major components of Retail and that is PEOPLE and PRODUCT, every other activity complements or provides support for these to function. People is both staff and consumers. For staff, the Industry need to put an end to very high sometime inconvenient turnover, the perception that Retail is a dead end in terms of career development, and that Retail is simply a stop gap as you wait for a better opportunity. So what are some of the primary initiatives needed to move this industry to the next level? RETAIL CHALLENGE 1: HOW DO YOU ENGAGE, RETAIN AND GROW TALENT Retail Industry is in an employee engagement crisis with the major comment coming from staff being “Lack of Motivation” and from employers “Lack of Commitment”. The philosophy has been, we do not have enough staff, go out and employ. To the Employer, they are looking to ways of minimizing expenses and the easy target is wages and because the unemployment rate is very high, labour is always available. However, what is the quality of this labour?

needs to be Cost Effective, practical and realistic. Current methods are timeconsuming, instructor led training with instructional videos and sometimes a copy paste outdated employee handbooks. Many times managers have to leave place of work to go out for an external training that is usually forgotten the instant they come back.

Suggestion; It is time to come up with a well worked out engagement strategy that plans out the career growth path for the new person you are engaging. Pay the right wages, but retain and grow talent. RETAIL CHALLENGE 2: HOW DO YOU MAKE RETAIL TRAINING MORE EFFICIENT? Training is indeed fundamental to staff and owners in Retail Industry, but it

INSIGHT RETAIL # 21 APRIL - JUNE 2019

Suggestion: Design an appropriate internal and transparent learning system and make it available and accessible to all staff. Let it become a known policy that for one to move from one grade to another, they must have experienced and qualified from a specific training. Of course get your job grading right in the first place.

RETAIL INSIGHT

RETAIL CHALLENGE 3: HOW DO YOU KEEP UP WITH THE EVER-CHANGING DEMANDS OF YOUR CUSTOMERS? It is a known fact that customers change their preferences very fast, sometimes even within the outlet. A customer comes with a very well laid out shopping list but by the time they are exiting, that list becomes a scrap of paper. For Retail to thrive, it must quickly adapt to these trends, understand and deal with consumer shopping habits and be conversant with global events that influence the local shoppers. Suggestion: Develop a self – regulating performance checklist on sensitive areas like customer service, led by your champions who will quickly equip staff with necessary skills to defuse emerging challenges. RETAIL CHALLENGE 4: HOW DO YOU STOP PEOPLE THINKING THAT RETAIL IS A DEAD-END JOB? Many retail jobs are entry level with no high level skill requirement, open to all people from all walks of life, with absolutely no influence from other employers, brimming with potential for you to unlock. However, the priority of the employer is usually to get the person immediately productive, ready as soon as possible and deployed. Usually, they are not taken through a professional induction that would make them buy in right from inception. Suggestion: Design a professional induction programme where you will take your new staff through the processes and at the same time highlight the career opportunities on offer. In addition provide learning material for those that are interested, test them periodically and upgrade as the need arises. Finally, make staff development a KPI (key performance indicator) to ensure your managers take keen interest on the employee’s future. RETAIL CHALLENGE 5: HOW DO YOU REAP THE BENEFITS OF A SEASONAL/CASUAL WORKER? Casual/Seasonal worker are necessary in the world of retail as most companies make more than half the annual sales in the three months before Christmas. During such periods, it is impossible to serve customers with the normal labour

force and the Retailer has to engage extra force on a temporary basis. The time here is so limited that it might be impossible to fully induct such staff into your system which creates a ripple effect – customers suffer and the casuals find themselves isolated from the regular team. Sometimes Retailers even offer different wages to these casuals, which may lead to discontent among the employees. Suggestion: Develop an interesting onboarding experience for these staff, make it enjoyable and personal. You could even encourage them to get interested in your usual learning programme for the other staff. RETAIL CHALLENGE 6: HOW DO YOU NURTURE CREATIVITY? Constant innovations is required to improve the customer experience and stay ahead of your competitors. Your best

RETAIL CHALLENGE 7: HOW DO YOU PREPARE FOR THE FUTURE? It is a fact that retail industry is in a constant state of evolution and people (staff and customers) must be prepared for the future. Technology is spearheading change and staff need to keep abreast of the latest trends. Online shopping is on the verge of domination, so what do such developments mean to you and your staff? Suggestion: You should not fear the future, it is full of opportunities, but your staff need to know this from you not from the world. CONCLUSION 1. Take care of your People issue as a foundation for all the other functions of retail 2. Let your people see career in your Retail Outlet

drivers of this would be Retail Champions that are on the frontline and daily interact with customers gauging their needs. Of course Retail by nature being profit driven usually do not encourage creativity.

3. Develop ownership from your people 4. Institute trainings that have relevance to your outlet 5. Remove fear from yourself and your staff

Suggestion: You need to set about creating a work environment where ideas are encouraged and developed, otherwise your everydayness will not attract new customers.

JASPER OUMA DMS – TRAINERS RETAIL TRAINER AND CONSULTANT – 0722726055/ EMAIL Jasper@dms-train.com

INSIGHT RETAIL # 21 APRIL - JUNE 2019

RETAIL TRENDS

in pictures

6TH EDITION

2019

NAIROBI RETAILERS CONFERENCE 2019

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28th April 2019 ( Thursday)

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INSIGHT RETAIL # 21 APRIL - JUNE 2019

Media Partner

9.00am

Event Opening / Welcome note By: Titus Korir / Event Organizer- RIC Ltd

9.30am

Welcome Note by Association - Retrak By Wambui – Retrak CEO

’ CONVENTION ’ CONVENTION 2016 2016 2019 10.00am

Tea Break / Networking Session

10.30am

Retail Automation Trends iVend Retail Management By: Alex Kifana – Regional Manager

MALL INSIGHTS

11.30am

Competitive Retailing Insights Moderated By Mr. Korir

12.00Pm

Retail Furniture & Fittings By Esther Wangari - Nairobi Kitchen Care Ltd

12.30am

Retail Solutions – Hardware & Software’s Pergamon Group Ltd By: Alex Muema

CONVENTION 22 - 23 June, 2016 1.15pm

Lunch time & Networking Session

ND 2ND EDITION 2 EDITION

2ND EDITION

2016

rd DATE: Retail Customer Care Insights nd rd 2.15pmth DMS LtdJune, - By Jasper Ouma 22 2016 DATE: DATE : 14- 23 November 2019 VENUE: Nairobi Retail Sarova Panafric Hotel ERP Software Solutions VENUE: Nairobi Sarova Panafric Hotel VENUE : 2.45pm Nairobi By Sailesh Khetia - CEO Aspire Software Ltd TIME: 0900hrsRetailtoRevolutions 1700hrs – Instore Designs 3.25pm TIME: 0900hrs to 1700hrs TIME : 0900hrs to 1700hrs Renova Ltd By: Mary Waigwa nd rd 22 23 June, 2016 DATE: 4.00pmEVENT Tea Break THEME: / Networking Session th EVENT THEME 6EVENT Edition of Retailers Forum THEME: VENUE: Nairobi Sarova Panafric Hotel 5.00pm End of Day’s Events… DelegatesRETAIL can leave at their pleasure! CURBING RETAIL LOSS & EMERGING TRENDS @ EKA Hotel Nairobi CURBING RETAIL&LOSS & EMERGING RETAIL TRENDS SECURITY TECHNOLOGY TRENDS TIME: SPEAKERS: 0900hrs to 1700hrs nd

7TH EDITION

Sponsors include:Sponsors include:-

Sponsors include:-

Conference courtesy th SPEAKERS: It composes the Top CEOs from industry who have run2019 their(institutions Event on 28 April Thursday) th theItinerary 4 Edition of Coastal Region Retailers SPEAKERS: of: successfully past decade. It composes for thethe Top CEOs from the industry who have run their institutions Event Organizer Media Partner It composes the for Topthe CEOs theTheme: industryCompetitive who have run their institutions Conference@ Royal Court Hotel Mombasa successfully pastfrom decade. Retailing & TechnologyTrends successfully for the past decade. / DELEGATES WHO SHOULD ATTEND Event Itinerary on 05th December 2017( Tuesday) Arrival , Registration & Networking Conference courtesy WHO SHOULD ATTEND /8.30am DELEGATES Any senior retail professionals - Directors / Owners, Managers or Supervisors of By Retailer’s & Suppliers of: WHO SHOULD / DELEGATES any kind of retail ATTEND outlet. Packaging & Retail TechnologyTrends Any senior professionals -Theme: Directors / Owners,Insight Managers or Supervisors of SPEAKERS: Event Opening / Welcome note any kind retail of retail outlet. Any senior professionals - Directors / Owners, Managers or Supervisors of It composes the Top CEOs 9.00am from the By: industry who have run their Titus / Event OrganizerRIC Ltdinstitutions RIC Ltd, P.O. BoxKorir 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; ATTEND: anyWHY kind of retail outlet. and Networking Session successfully for the past decade. 8.30am Registration events@insightretails.com / www.insightretails.com Note by Association - Retrak WHY ATTEND: The Retail Forum gives the opportunityWelcome to: 9.30amtrends By – Retrak CEO Ÿ The Global benchmark retail overview. The Retail Forum gives theof opportunity to:Wambui WHY ATTEND: Welcome note & Introduction 9.00am WHO SHOULD ATTEND / DELEGATES MeetGlobal potential new & service Ÿ Retail The benchmark of10.00am retail trends overview. The Forum gives theproduct opportunity to: Teaproviders. Break / Networking Session or Supervisors of AnyMeet senior retail professionals - Directors / Event Owners, Managers Opening / Welcome note Listen as well as directly contributing to industry trends by participating in the Ÿ potential new product & service providers. • any Thekind Global benchmark of retail trends overview. of retail outlet. 9.30am By: Titus Korir / Event OrganizerRIC Ltd Retail Automation Trendsby participating forum.as well as directly contributing Ÿ Listen to industry trends in the • Meet potential new product & service providers. 10.30am iVendTea Retail Management Ÿ forum. Develop your personal network amongst industry peers. Session 10.00am Break / Networking • WHY ListenATTEND: as well as directly contributing toBy: industry trends by participating in the forum. Alexindustry Kifana – Regional Ÿ Develop your personal network amongst peers.Manager • The Develop your personal network amongst industry peers. Retailthe Hardware & Software Forum gives the opportunity to:that Our Retail unique annual event will ensure service provider meets the Competitive Retailing Insights 10.30am Pergamon Group Ltd Ÿdelegates/retailer The Globalannual benchmark of11.30am retail trends overview. in event one-to-one forum where they can share industry Moderated By Mr. Korir Our unique will ensure that the service provider meets best the By: Stellah Waweru Our unique annual event ensure the service provider meets the delegates/retailer Ÿpractice Meet cum potential new product & that service providers. networking. delegates/retailer in will one-to-one forum where they can share industry best RetailRetail Furniture & Fittings Packaging Requirements Ÿone-to-one Listencum asforum well as directly to industry trends by Kitchen participating in the in practice where theycontributing can share industry best practice cum networking. networking. 12.00Pm By Esther - Nairobi CareRegion Ltd 11.30am NEMAWangari Representative – HQ & Coastal forum. By: Anne Theuri Retail Solutions – Hardware Ÿ Develop your personal network amongst industry peers. & Software’s REGISTRATION ONLINE

EVENT THEME: CURBING RETAIL LOSS & EMERGING RETAIL TRENDS

BOOK TODAY...! Rentworks East Africa Ltd REGISTRATION ONLINE 12.30amBy: Alex REGISTER TO ATTEND www. insightretails.com BOOK TODAY...! Our unique annual event will ensure thatMuema the service provider meets the 12.30am

Retail Group Financing Pergamon Ltd– Leasing Options for Retailers By: Walter Nyakwaka

1.15pmforum www. insightretails.com delegates/retailer in one-to-one where canSession share industry Lunch time & they Networking Fees Payable: more information call best 1.00pm Lunch timeFor & Networking Session practice cum networking. Fees For information call Kshs.Payable: 2,000/= For Retailers Retail Customer Caremore Insights Ronald/Maureen Retail Software Insights +254 725 350 690 2.15pm Kshs. 2,000/= For Retailers DMS Ltd By Jasper Ouma 10,000/= Suppliers/Solution providers Kes. 3,000/= perFor person Ronald/Maureen +254 2.00pm Aspire Solutions Ltd 725 +254 350725 690350 +254 735 350 690 690 Kshs. 10,000/= ForOnly Suppliers/Solution Gabriel AuraSolutions ERP Software Payable in by M-PESA Only providersRetailBy: ViaAdvance Mpesa In Advance +254 735 350 690 +254 735 350 690 Email:- CEO events@insightretails.com REGISTRATION ONLINE 2.45pm By Sailesh Software Ltd Payable in Advance by M-PESA OnlyGroup> Retail Khetia Standards fromAspire KEBS Perspective Till 248816 BuyNo. Goods - Till: 787604<Insight Email: events@insightretails.com 3.00pm Kenya Bureau of Standards events@insightretails.com Retail Revolutions –www. Instoreinsightretails.com Designs Till No. 248816 3.25pm By:Ltd ?? Regional Manager - Coastal Region BROUGHT TO YOU BY:MEDIA PARTNER Renova - By: Mary Waigwa Fees Payable: For more information call Retail Trends BROUGHT TO YOU BY:- Tea Break / Networking Session MEDIA PARTNER 4.00pm Kshs. 2,000/= For Retailers 3.45pm By:Ronald/Maureen Titus Korir +254 725 350 690 ...among others Kshs. 10,000/= For Suppliers/Solution providers 4.00pm Break / Networking Session PanelatDiscussion 5.00pm End ofTea Day’s Events… Delegates can /leave their pleasure! +254 735 350 690 ...among others Payable in Advance by M-PESA Only 5.30 pm End of Day’s Events… Delegates can leave at their pleasure! Email: events@insightretails.com Till No. 248816 Event Organizer Media Partner INSIGHT RETAIL # 21 APRIL - JUNE 2019 9 BROUGHT TO YOU BY:MEDIA PARTNER

BOOK TODAY...!

Event Organizer

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RETAIL TRENDS IN KENYA

INSIGHT RETAIL # 21 APRIL - JUNE 2019

SUPPLIER MANAGEMENT RETAIL RETAILTRAINING TRAINING 6TH EDITION

in pictures

2019

NORTH RIFT & NAIROBI RETAILERS CONFERENCE 2019

Conference courtesy of:

Thanks to our 2019 Sponsors & Partners which Include:-

Event Organizer

INSIGHT RETAIL # 21 APRIL - JUNE 2019

Media Partner

Retail Event Calendar 2019 Retail Interchange Centre Ltd T/A Insight Retail East Africa will continue to do the regional and national events for retail Industry come 2019 as per of our annual programmes to creating a platform with an aim of sharing with retailers the new trends, technological changes, training solutions as the supplier get to network and offer solutions to the industry based on the new developments in the industry. Who should attend:

Retail owners, Managers, Head of Departments / supervisors from retail outlets within the regions covered

Duration of the event: All our 2019 events will be a whole day (1Day) per region/ Cluster exceptional cases apply on Retailers Forum & Conventions which may be 2days

National Retailers Events 2019 Country Kenya

KE; UG & TZ

Month Retailers Forum + Conference – March 2019 Retailers Convention – November 2019 Retailers Conference Retailers Conference

Uganda Tanzania

Kenya Regional Clusters: Region

Seminar Period

North Rift Region Nairobi Regions

February 2019 (Closed) March 2019 (Closed) April 2019 (Closed)

Central Rift Region Western & Nyanza Region South Rift & Nyanza Region Central Kenya (Mt. Kenya) Mt. Kenya Eastern Region Coastal Region

June 2019 (Coming Up) June 2019

(Coming Up) July 2019 (Coming Up) August 2019 (Coming Up) October 2019 (Coming Up)

Event Venue Eldoret Nairobi Nakuru Kisumu or Kakamega Kisii / Bomet Nyeri Meru Mombasa

Towns to be represented by Retailers & adjacent Towns Kapsabet, Nandi-Hills, Kitale, Iten, Kabarnet, E/Ravine, Eldoret & Its adjacent towns Machakos, Thika, Limuru, Nairobi & will be Open for Retailers from other towns to attend... Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Elburgon, Molo, E/Ravine, Nakuru & Its adjacent towns Kakamega , Mumias , Nambale, Busia, Bungoma, Webuye, Malaba, Siaya, Ugunja, Vihiga, Kisumu & Its adjacent towns Kericho, Sotik, Bomet, Narok, Keroka,Migori, Homabay , Rongo, Kendu bay, Oyugis & Kisii. Muranga, Embu, Nanyuki, Nyahururu, Karatina, Narumoru , Nyeri & Its Environs Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru & Its Environs Voi , Kilifi, Diani , Malindi, Mtwapa ,Mombasa & Its adjacent towns

 Respective dates to be confirmed in due course***

RIC Ltd, P.O. Box 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; INSIGHT RETAIL # 21 APRIL - JUNE 2019 13 events@insightretails.com / www.insightretails.com

SUPPLIER LISTING

East African Retailers Directory Insights Kenyan retail sector is under evolution from multination stores which controls about 2% of the formal retail space which has taken a turn after Nakumatt and Uchumi market PRODUCTS ON TAP share dropping and the same hasn’t only affected big stores, other small stores like Saltes has also closed down while other retailers like Naivas, ‘Tuskys, QuickMart, Cleanshelf, Tumaini, Mulleys all local have also continued to open stores as multinational like Carrefour , Choppies, Shoprite and Game will continue to spread their wings just across the city on strategic Malls and other major towns, the same trend will be expected to continue this year with majority of the retail stores getting to specialized stores with their target clientele. Our Retail sector Supplier and Retailer listing is just a platform to share to the industry what is available and who offers what which can guide a retailer or supplier to make informed decision before the business venture.

Get listed for only Ksh. 5,800 per quarter 0725 350 690 | 0735 350 690 Email: info@insightpublication.org www. insightpublication.org

Retail Financial & Others

ASSET LEASING SPECIALISTS

RentWorks East Africa Ltd Liason House, Ground Floor, State House Avenue P.O. Box 16521 - 00100, Nairobi Tel: +254 (0) 20 2737006/7 | 0700 634 428 | 0789 500 377 Email: info@rentworks.co.ke Website: www.rentworks.co.ke Category - Retail Financing • Asset Leasing

Farming Solutions Ltd Celian House, Embakasi Village Next to Total Petrol Station P.O. Box …., Nairobi Tel: +254 722 249 600 Email: info@farmingsolutionsltd.com www.farmingsolutionsltd.com Category - Retail Furniture & Fittings • Milk Dispensers • Pasteurized milk supply

INSIGHT RETAIL # 21 APRIL - JUNE 2019

Biashara Factors Ltd Finance House, 11th Floor, along Loita Street P.O. Box 66065-00800, Nairobi Tel: 0714 058 769 Email: info @ biasharafactors.com www.biasharafactors.com Category - Retail Financing • Invoice Discounting • Payroll Financing • LPO Financing

RETAIL SECTOR SUPPLIER GUIDE Retail Equipment, Furniture & Fittings Solutions uni industries Ashut Engineers Ltd Nyahera Road, Off Lunga Lunga Rd Industrial Area – Nairobi P.O. Box 44669-00100 Nairobi, Tel: +254 (020) 2494566 020-2499665 Mob: 0737 556780 0715 416844 Email: infoeng@ashut.com saleseng@ashut.com www.ashut.com Category Retail Furniture & Fittings • All kinds of Shelves & checkout counters • Stores racking

Kenya Racking & Shelving Ltd Ideal Ceramics, Godown 3 Along Main Mombasa Rd, Opp. Sameer Business Park P.O. Box 66610- 00800, Nairobi Tel: +254 (0) 728 962 777 0725 247 061 Email: sales@shelves.co.ke www.shelves.co.ke Category Retail Setups - Furniture & Fittings • Shelving Solutions • Racking Solutions & • Other Accessories – Shopping Carts, Baskets & Check Out Counters

East Africa Limited

Mandev Complex, Mombasa Road, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 738 703 983 0727 762 242 Email: info@uni-eastafrica.com www.uni-eastafrica.com Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves

Nairobi Kitchen Care Ltd Allbid House, Along Main Mombasa Rd P.O. Box 44669-00100 Nairobi Tel: +254 (0)725 351 079 0727 246 209 Email: info@nkc.co.ke www.nkc.co.ke Category Retail Setups- Furniture & Fittings • Retail Furniture & fittings – Shelves , Checkout counters • Set ups for Deli / Butchery / Bakeries etc

Renova Ltd Viraj Complex, Unit 16 Mombasa Rd, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 707 111 666 020 351 7777/8 Email: info@renova.co.ke www.renova.co.ke Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves & stores rackings • General Fittings

Retail Softwares, Hardware & Security Solutions

Aspire Software Ltd Spring Valley Business Park Lower Kabete Road, Westlands P.O. Box 63173-00619, Nairobi Tel: +254 729 332288 +254 711 410444 +254 703 700544 Email: info@aspiresoft.co.ke www.aspiresoft.co.ke Category –

Pergamon Group Limited Springette Office Park Block B1, Spring Valley Lower Kabete Road, & Kimathi house 1st floor Tel:+254(0) 20 23766 & 0734 660 572 Email: info@pergamongroup.com www.pergamongroup.com Category Retail Automation & Security Solutions

Retail Automation

• POS Hardware’s & software solutions

• POS & ERP Software

• Security solutions – Hardware’s & Software’s

Total Solutions Limited Level 3, Amee Arcade, Westlands Tel: +254 (0) 20 374 7007 0724 267 814 0737 267 813 Email: info@totalsolutions.co.ke www.totalsolutions.co.ke Category Retail Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions • Card Printers & Technology

Compulynx Limited P.O. Box 79013 – 00400, Nairobi – Kenya Tel: +254 774 136 619 Email: sales@compulynx.com Website: www.compulynx.com Products & Services offered Retail Software: CORE POS / Restaurant, Loyalty, Promotions, Gift Vouchers, Accounts, Business Intelligence Retail Hardware: Pc’s, Laptops, Cash Drawers, Touch panels, Receipt Printers, Fiscal Printers, Anti-Theft Solutions, Barcode Printers and Scanners Retail ERP (NEXX), E-Commerce Platform HQ – Location Centre Point Building 4th Floor – Parklands Road, Nairobi Branches: Kenya • Nairobi – H/Q • Mombasa, • Kisumu Uganda, Tanzania, United Arab Emirates

Vortex Solutions Limited 4th Floor, Soin Arcade, Westlands Road, Westlands P. O. BOX 17907 – 00100 Nairobi, KENYA Tel +254 (0)20 20 10 845 Mobile +254 (0)733 480544 Email: info@vortexsol.com www.vortexsol.com

Category Retail Automations • Retail Software –Stores & Inventory Management / POS / Consulting • Internet Solutions • Custom Software’s • ERP Fusion Software • Payroll System &Time Attendance • Loyalty & Fuel Card Management • Domain Registration and Web hosting.

Retail directory by INSIGHT RETAIL # 21 APRIL - JUNE 2019

RETAILERS LISTING

QuickMart Supermarket

Khetia Drapers Ltd

T/A – Khetia’s Supermarket P.O. Box 668 - 30200 Kitale – Kenya Tel No: +254 054 31821 /22 Email: info@khetia.com Website: www.khetia.com Branches: 13 Branches | 6 Counties Kitale(2) , Eldoret(2), Bungoma (4), Mumias(1), Kisumu (2) Kakamega (1) Busia (1) RETAILER TIER: Tier 2 < 6-15 branches>

Eastmatt Supermarket P.O. Box 54816 - 00200 Nairobi – Kenya Tel No: +254 20 6530418/ 458 Email: info@eastmatt.com Website: www.eastmatt.com

P.O. Box 2361 – 00621 Village Market – Nairobi – Kenya Tel No: 0726 666 900 | 0726 666 699 Email: info@quickmatt.co.ke Website: www.quickmatt.co.ke Branches: 8 Branches |4 counties Nakuru (2) , Ruaka (1), Kiambu Rd (1), Eastern Bypass (1) Kikuyu (1) Kahawa Sukari (1) Ruai (1) RETAILER TIER: Tier 2 < 6-15 branches>

Shivling Supermarket P.O. Box 477 - 40300 Homabay – Kenya Tel No: +254 059 22423 Email: Website:

Uchumi Supermarkets Ltd P.O. Box 73167 - 00200 Nairobi – Kenya Tel No: +254 20 80200801-5 Mobile: 0722 205 442 | 0733 410 028 Email: customerservice@uchumi.com Website: www.uchumi.com Branches: 14 Branches | 7 Counties Kericho (1) , Eldoret(1), Kisumu(1), Meru(1) Nairobi (9) Juja (1) RETAILER TIER: Tier 2 < 6-15 branches>

MAGUNAS SUPERMARKET P.O. Box 990-00600 Nairobi, Kenya Tel: +254 (0) 704 306 931 0701 937 586 Email: magunashqs@gmail.com Website: ****

Branches: 12 Branches | 5 Counties

Branches: 10 Branches | 8 Counties

Kajiado(1) Kitengela (1) Mwea (1) , Nairobi (4) Kangundo/Tala (1)

Kisii (2), Kericho (1), Luanda (1), Migori (2) Oyugis (1) , Keroka (1), Nyamira (1), Homabay (1), Awendo (1), Mbita (1)

Muranga (1) Kahawa Wendani (1) Karatina (1) Meru (1) Kitui (1) Embu (1) Chuka (1) Sagana (1) Kerugoya (2)

RETAILER TIER: Tier 2 < 6-15 branches>

Branches: 8 Branches | 4 Counties

CLEANSHELF SUPERMARKET LTD

P.O. Box 1200 – 00217 Limuru, Kenya Tel: +254 20 357 8929/30 Mobile: +254 20 357 8929/30 Email: info@cleanshelf.co.ke Website: www.cleanshelf.co.ke Branches: 9 Branches | 5 Counties Limuru (1) Kahawa West (1) Kiambu (1) Ruaka (1) Nyahururu (1) Langata (1) Wendani (1) Kerugoya (1) Rongai (1) RETAILER TIER: Tier 2 < 6-15 branches>

INSIGHT RETAIL # 21 APRIL - JUNE 2019

RETAILER TIER: Tier 2 < 6-15 branches>

PRAIZ SUPERMARKET P.O. Box 14 – 10106 Othaya – Kenya Contact Person: Philip Githaiga Tel No: 0703 748 716 Email: philipgethaiga@gmail.com

CENTRAL SUPERMARKET

Branches: 1 Branch | 1 County

P.O. Box 219 – 10204, Kiriaini – Kenya Contact Person: Alice Theru Warui Tel No: 0721 626 888 Email: centralprousure007@gmail.com

OTHAYA – STAGE

Branches: 3 Branches | 1 County

RETAILER TIER: Tier 1 < 1-5 branches>

OTHAYA, KIRIANI, MUKURWEINI RETAILER TIER: Tier 1 < 1-5 branches>

Magazine RETAILERS LISTING

DROPPING POINTS Branches:

ROADMAP SUPERMARKET P.O. Box 1068 - 10400 Nanyuki – Kenya Contact Person: Duncan Ndegwa Tel No: 0722 891 433 Email: ndegwa.duncun@yahoo.com

P.O. Box 2417 – 01000 Thika, Kenya Tel: +254 726 692 210 Email: info@countysupermarket.co.ke www.countysupermarket.co.ke

Branches: 1 Branch | 1 County

Branches: 3 Branches | 1 County

TIMAU (1)

Kenol (1) Kabati (1) & Kagumo (1)

RETAILER TIER: Tier 1 < 1-5 branches>

RETAIL TIER: Tier 1 < 1-5 branches>

TUMAINI SELF SERVICE LTD P.O. 339 – 00507 Nairobi, Kenya West • Kahawa • Box Langata Tel: +254 20 2381941 • Ongata - Rongai • Limuru Mobile: 0772212142, 0771681972 • Kiambu • Kerugoya Email: info@tumaini.co.ke • Website: Nyahururu www.tumaini.co.ke

COUNTY SUPERMARKET

Branches: 9 Branches | 3 Counties

Branches:

Mayfair (1) Kondele (1) Rongai (1) Machakos Nyalendatown (1) Utawala (1)Mlolongo Donholmtown (1) Highway(1) • Fedha Pioneer(1) Outering (1) &• Pipeline • Mtaani

• Express

RETAILER TIER: Tier 2 < 6-15 branches> Emali branch • Masaa

Tala branch

Branches:

Peter Mulei & Sons Limited

Choppies Enterprises Ltd

T/A – Mulley’s Supermarket P.O. Box 438 – 90100 Machakos, Kenya. Mobile: +254 718 522 006 Email: customercare@mulleys.co.ke Website: www.mulleys.co.ke

T/A Choppies Supermarket P.O. Box 67559-00200 Nairobi – Kenya Tel No: +254 791 334 455/6 Email: info@choppies.co.ke Website: www.choppies.co.ke

Branches: 9 Branches | 3 Counties

• Kitengela

• River Road

• Kajiado

• Mfangano

Tusky’s Tala • Mwea Supermarket• Ltd

P.O. Box 54280 • Eastleigh Section 3 - 00200 • Tom Mboya Nairobi – Kenya Tel No: +254 706 171 155 Email: customercare@tuskys.com Website: www.tuskys.com

Branches: 12 Branches | 6 Counties

Branches:

Pioneer (1) Masaa(1) Express (1) Highway(1) Mtaani (1) Emali (1) Kitui (1) & Tala (2)

Nairobi (2), Kericho (1), Kisumu (6), Nakuru (1) Kisii (1), ‘Bungoma (1)

RETAILER TIER: Tier 2 < 6-15 branches>

• • • • • •

KisumuBranches: 60 Branches | 16 Counties Ongata Rongai Utawala < List available on Directory> Pipeline RETAILER TIER: Tier 3 < 16 branches Donholm and above > Tassia

PMS 143

PMS 285

Naivas Supermarket Ltd P.O. Box 61600 - 00200 Nairobi – Kenya Tel No: +254 020 350 6112| 329800 Mobile: 0711 080 201 Email: nssshq@naivas.co.ke Website: www.naivas.co.ke

Branches: 45 Branches | 12 Counties < List available on Directory> RETAILER TIER: Tier 3 < 16 branches and above >

Tumaini

Do not take measurements from this drawing: All measurements must be checked during work.

Logo concept Logo 6.4

Society Stores • Thika Branch

Chandarana Supermarket Ltd

• Embakasi T/A Branch • Selected Branc Foodplus’ Supermarket

STRATEGY • DESIGN • COMMUNICATION • MANAGEMENT

INSIGHT CONSUMER MARCH - MAY, 2015 P.O. Box135 - 00623, |Westlands Tel: +254 20 2398324 (Head Office)

P.O. Box 14078 - 00800 Nairobi – Kenya Mobile: +254 795-899 736 | +254 796 088 338 Email: info@chandaranasupermarkets.co.ke Website: www.foodplus.co.ke font is bliss

Email: info@societystores.com / societycare@societystores.com Branches: 6 Branches | 4 Counties

Branches: 13 Branches | 4 Counties

Meru (1) Maua (1), Thika (1), Naivasha (1) Mombasa (1), Limuru (1)

< List available on Directory> RETAILER TIER:Tier 2 < 6-15 branches>

RETAILER TIER: Tier 2 < 6-15 branches>

Others Supermarkets (Multi-nationals)

(2- Branches)

(1-Branch )

(13-Branches)

( 7-Branches)

INSIGHT RETAIL # 21 APRIL - JUNE 2019

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Renova Limited, Viraj Complex, Godown No 16 INSIGHT RETAIL # 21 APRIL - JUNE 2019 19 Tel : 0707 111 666 / +254 20 351 7777/8 | Email: info@renova.co.ke | www.renova.co.ke

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INSIGHT RETAIL # 21 APRIL - JUNE 2019