Insight hotelier edition 011 by INSIGHT PUBLICATIONS

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INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018 www.insightpublication.org

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HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE

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Editorâ&#x20AC;&#x2122;s Note

Dear Reader,

Welcome to the 11th Edition of the Insight Hotelier Magazine; our quarterly business to business publication distributed for free to hoteliers in major towns of the country and also to members of various hospitality associations in all regions of Kenya. In this edition, we endeavor to address various topics relating to the industry with the theme Laundry solutions which was aligned to the evolution in laundry and what hoteliers need to take in account to prolong their equipment cum the laundry insight of outsourcing, cleaning amongst others from the IPSO brand by Uni-Industries East Africa Limited.

Titus Korir, Managing Editor

CONNECTING HOTELIERS//

The Insight Hospitality Conference and Expo will continue to reach out to the remaining regions for Eastern Region in Meru and Coastal Region at Mombasa and we look forward for the other regions not covered due to political and economic situations to be covered in quarter one of 2018, that is Western & Nyanza Region and Nairobi Region, thereafter the calendar of events 2018 will follow over the other regions as per our reach out programme to hoteliers on a one-to-one platform with owners of hotels, restaurants, resorts & camps with an aim of creating an industry network points for both hoteliers and suppliers to share experience and best practices for the betterment of the industry. The above reach out have not been a success without our partners - suppliers, associations and government stakeholder institutions and not forgetting our host hotels for we do appreciate all of them for their support so far which has enabled us to run the 2nd editions this year for the regions already covered and we encourage esteemed suppliers, industry players and stakeholders to continue using our platforms of the Insight the Hospitality Expo to showcase their products and services as a way of reaching out to their target clientele. We do urge Hoteliers also to subscribe to the magazine so as to get direct delivery to their hotels as well as they get listed on the hotelier magazine at every edition cum invitations to attend our events with no extra costs and also enjoy free entrance for two delegates to our regional and national Insight Hospitality conferences and expo. Finally, we thank all our readers and industry stakeholders for your support and contribution which has moved us this far. We wish you a Merry Christmas and Happy New Year 2018. Enjoy the Reading

FIND OUR COPIES AT ONLINE...

www.insightpublication.org The magazine is available online from the portal http://insightpublication.org/ and you can share your comments and contributions via email: hotelier@insightpublication.org or visit our online portalHOTELIER www.insighthospitality.org 3 INSIGHT #11 | NOVEMBER 2017 - JANUARY 2018

CONTENT Pg 6

LAUNDRY AND SCALES

How Platform Scales have Improved the Laundry Efficiency

Pg 8 TECHNOLOGY TRENDS

Using Technological Solutions to Drive Revenue

Pg 12 LAUNDRY INSIGHTS

Laundry Evolution

Published by: Insight Publication Birdi Centre, Mombasa Road P.O. Box 36106 - 00200 Nairobi T. +254 (0) 735 350 690 (0) 725 - 350 690

e. hotelier@insightpublication.org www.insightpublication.org

Editorial team Titus Korir Mutuku Munyiva Advertising Ancent James Anita Rotich Subscription & Distribution Robert Siele

Contributors Antonette Frida Yared Kifle

Design & Layout Smartex Creative Graffix Tel: +254 721 496 922

Â©2017 Insight Hotelier. All material is strictly copyright andall rights were reserved. Reproduction in whole or in part without the written permission of Insight Hotelier is strictly forbidden. The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Hotelier or Insight Publications.

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

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INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

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RETAIL BUSINESS INTELLIGENCE ISSUE 08 / OCTOBER - DECEMBER 2014

GIES

into a commercial washing machine or dryer.

HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE While these commercial

machines can handle much more laundry than an average consumer grade machine, they still have their limits. Overloading can cause significant damage that results in costly repairs, or even replacement. Even though overloading is a common problem in hotel laundry facilities, it doesn’t mean that hotels can afford to not load as much laundry as possible into each machine to maximize profitability and efficiency.

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To improve laundry efficiency many hotels will invest on platform scales of various sizes to weigh laundry before loading items into commercial washers and dryers.

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Typically, hotel employees will load laundry into a cart or trolley and place it on a scale. The platform scale then is able to weigh the amount of the load, subtracting out the weight of the cart. This weight reading helps laundry personnel determine if they’re at risk for overloading a certain machine.

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Faulty equipment leads to unhappy guests, which could affect any hotel’s bottom line. Because of the sheer volume of laundry that any hotel processes, it’s critical that the entire process is extremely efficient.

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Needs of Laundry Equipment for the Hotel TRATEGY DIRECTOR | PICK N PAY Jeremy Hodara CO-CEO | AFRICA INTERNET HOLDING Industry Case studyHariharan outlook MANAGING DIRECTOR RETAIL ESTATE | MR-PRICE Ramanathan CEO | MAX, LANDMARK GROUP Laundry equipment in hotels is used D’S SOUTH AFRICA Christine Service COUNTRY MANAGER | DISNEY differently than standard consumer laundry equipment. In hotels, PART washing machines OF THE - Milk , Water Cooking oil of and dryers must handle&large amount laundry without issue.

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could result in downtime, as well as plenty of unhappy guests.

Retail TechnologyOnetrends of the more

Omni-Channel retailing For this- reason, it’s incredibly important that hotels invest in high quality laundry equipment to avoid costly repairs that

common causes of downtime in a hotel laundry facility is overloading, or loading too much laundry

By doing this process whenever cleaning at laundry then increases the lifespan of the laundry equipment and more efficient by reducing the maintenance cost verses overall overheads caused by overloading the machines and more of important is getting the right Laundry equipment in nd volume of laundry needed respective to2the th by the hotel to clean daily which is achieved by using the right scale - The platform scale December for right task.

2014

ELECTRONIC SCALES & WEIGHING SYSTEMS FOR HOSPITALITY & RETAIL INDUSTRY, AGRICULTURE, MEDICINE AND COMMERCE. “Accuracy, quality & service” Weighing Development Ltd. Weighing solutions solutions at: Engineering Development INSIGHT HOTELIER | APRIL - JUNE, 2015 Tel: +254 +254 703 70355 5577 7764, 64,0733 07335555 Email: engdev@africaonline.co.ke 7777 64.64. Email: engdev@africaonline.co.ke

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How Platform Scales have Improved the Laundry Efficiency

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LAUNDRY AND SCALES

ASSOCIATIONS

HHPA SECOND WORKSHOP

KCTA PARTNERS WITH KTB TO DEVELOP STATE OF THE ART TOURIST INFORMATION CENTER

enya Coast Tourist Association is the coast tourism and business umbrella body and private sector voice of authority. Our memberships include travel agents, tour operators, airlines, hotels, restaurants and allied businesses. KCTA has over the years advocated for a conducive and favorable business environment. Our advocacy activities have consistently bore many fruits from creation of TPU, driving of major industry policies as well as Governors roundtable culminating into creation county business agenda among others.

Our Second workshop was held at the Jacaranda on Friday 24th November 2017.Jacaranda hotel is important to HHPA because the association was born during our tea together at the same Hotel in 2015. I am proud to inform all that this event was fully sponsored by Odex Chemicals LTD. On behalf of the entire HHPA members, I wish thank this Company for standing with HHPA always. We had a similar gesture from the same Company during our launch together with other Companies not mentioned here. Our workshops are held so that members can learn new ideas, new ways of working, new innovations and technological advancement. During the last workshop, we had lined a few areas to tackle as follows: • Laundry and Housekeeping solutions-Odex Chemicals • Interior Designs-Savanna Interiors • Hotel Safety and Hygiene-Mr. Evans Mutuva • Laundry services –Pink Elephant • Housekeeping and Laundry budgets-TBA It was great to see members interact, learn and show commitment to embrace new ideas. Odex company and all the other Companies showcased all that they have for Hotel and Institutional Housekeeping and Laundry services. The current leadership is as follows: 1. Antipas Nyambok-Chairman, Executive Housekeeper, Intercontinental Nairobi 2. Caroline Numa-Vice Chair, Formerly Executive Housekeeper The Raddisson Blu 3. Consolata Mwangi-Secretary General, Executive Housekeeper Jacaranda Hotel 4. Daniel Nguu-Asst. Secretary, Executive Housekeeper, Swahili Beach Hotel 5. Veronica Keya-Treasurer, Operations Manager Spic N Span Company 6. Tom Konje-Coordinator, Executive Housekeeper ,The Nairobi Club 7. Madhavi Jadav-Asst. Coordinator, Formerly of Clique LTD Our main objective is member education. This will benefit our members, our employers and our partners. A win-win situation.

Currently KCTA has entered into partnership with KTB to develop a state of the art tourist information center at KCTA building. This tourist information center will indeed provide great marketing opportunity and a big boost to destination Kenya coast and the whole tourism fraternity. The tourist information center will indeed provide great marketing opportunity and a big boost to destination Kenya coast. KCTA has been housing a tourist information center for more than three decades, visitors walk in for information regarding tourists site, events, accommodation in the region and beyond. Some also seek for information regarding investment opportunities and formalities required for that case. A modern tourist center will replace the traditional tourist information bureau at KCTA building. The center featuring state-ofthe-art information technology will provide visitors, stakeholders and even, students and all travellers touristic information they need not just for kenya coast but also destination Kenya. It will indeed serve the traveling public well by offering a brief respite to travelers. The tourist information center located along Moi Avenue just next to iconic elephant tusk will open up the entire Kenya coast counties. Most travellers seek a lot of touristic information from the sandy beaches of Lamu, wildlife safaris in Tiata Taveta, historical and cultural diversity and excursions in Mombasaa, adorable Watamu Malindi and entire Kilifi, the birdlife of Tana River and the breathtaking Lamu and beyond. This is one of the best initiatives that will support tourism in the entire coast counties. Other than serving as a tourist information center , the beaurue will be one stop shop where the general public can also get information regarding investments, business licensing among many more .This is an initiative that we truly have to be proud of as tourism and business stakeholders in the coast region. It will officially open in November 2017.

Currently we have 4 key things to tackle as a matter of priority in 2018 1. Tourism Regulatory Authority compliance. A team of 6 professionals are already working on this. 2. More members recruitment, we are targeting 150 professionals 3. HHPA Mombasa Chapter Launch-cum-workshop 4. CLEANERS EXPO, the first of its kind in Kenya I am therefore appealing to Hotel Owners, Hotel General Managers and other Institutions that value housekeeping services to support this young Association

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

TECHNOLOGY TRENDS

REACH YOUR TARGET AUDIENCE AFFORDABLY

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Bakery innovation & evolution in retail

• Butchers’ Workshop & Equipment

INSPIRATIONAL SPEAKERS INCLUDE:

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Customer Service in Retail

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DEC. 2015 December 2015 2014

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INSIGHT RETAIL #11 | OCTOBER - DECEMBER, 2015

2nd

Retail Technology trends

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RETAIL BUSINESS INTELLIGENCE

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DEFINING REGIONAL STRATEGIES

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Using Technological Solutions to Drive Revenue

INSIGHT RETAIL #12 | FEBRUARY - APRIL 2016

By Yared Kifle, Head of Revenue Management - Jumia Travel Kenya

to add Nights Bridge, Wealthy Walker, and Ezee.

Dynamic pricing and timely response to market demands are key to designing a great offer in the hotel industry, what process does your team follow for the best result?

From your observation about Kenyan hotels on Jumia Travel; is there any trend or established behaviour pertaining to revenue management?

Maintaining continuous communication and free flow of information with our hotel partners is key. We inform them of upcoming events and seasonal occurrences to enable them manage their rates accordingly. Some of the technologies we use to effect this is the extra net; which allows hotels unrestricted access to their profile on our platform, thereby enabling them to adjust prices, update availability and confirm reservations. Please outline the innovations and technologies that Jumia Travel has adopted for seamless revenue management process.

EDITION 06 | MARCH - MAY 2016

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INSPIRATIONAL SPEAKERS INCLUDE:

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Trends

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- Case study outlook

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Central Rift Conference & Exhibition: April 20 - 21, 2016

Restaurant Leasing transforms retail sector

4th December

2014

06 07

Hospitality Furniture

Hospitality Interiors Automation Bakery innovation & Insights + Loyalty program evolution in retail Financing Insight

Hospitality Furniture

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Lucrative Marketing

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4 Hospitality Events 2nd

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ELECTRONIC SCALES & WEIGHING SYSTEMS FOR HOSPITALITY & RETAIL INDUSTRY, AGRICULTURE, MEDICINE AND COMMERCE.

ELECTRONIC SCALES & WEIGHING SYSTEMS FOR HOSPITALITY

“Accuracy, quality & service”

& RETAIL INDUSTRY, AGRICULTURE, MEDICINE AND COMMERCE.

Weighing Development Ltd. Weighing solutions solutions at: Engineering Development INSIGHT HOTELIER | APRIL - JUNE, 2015 Tel: +254 +254 703 70355 5577 7764, 64,0733 07335555 Email: engdev@africaonline.co.ke 7777 64.64. Email: engdev@africaonline.co.ke

“Accuracy, quality & service” Weighing solutions at: Engineering Development Ltd. INSIGHT HOTELIER | APRIL - JUNE, 2015 Tel: +254 703 55 77 64, 0733 55 77 64. Email: engdev@africaonline.co.ke INSIGHT HOTELIER - 06 | March - May, 2016

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# Payment & Automation Automation Bakery innovation & Insights + Loyalty program evolution in retail # Hospitality Events

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BOOK TODAY TO RECEIVE 15% DISCOUNT | QUOTE: AFRA15

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Our Contacts: Utalii House, 11th Floor. P.O. Box 42013-00100 – Nairobi. Tel: +254 (20) 32224000 Email: md@tourismfinance.go.ke. www.tourismfinance.go.ke EDITION 03 | APR - JUN, 2015

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”FINANCING INGENUITY”

EDITION 03 | APR - JUN, 2015

We integrated the web version of the extra net which hotels use to access their profile on Jumia Travel and adjust price, inventory and confirm reservations and check-ins. Besides, we connect to different channel management systems that hotels use to allow us access to real time price and inventory. So far we are connected to Siteminder and plans are underway

+254.735.350.690 +254.725.350.690 info@insightpublication.org

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

The Kenyan market is seasonal and competitive. Hotels are always trying to offer more value for less money. And the trend that this has created is a greater online presence. I see many hotels actively managing their prices on our platform. They aggressively engage the team, request advice on effective practices and offer special discounts. Out of the 21 countries our EA team works with, Kenya has the highest users (hotel managers) of our mobile and web extra net. Managers know online is where the future is and Jumia Travel is helping them grow their presence daily. Another trend to note is the realization by hotels that resident rates convert very well. Last year we had very few hotels offering special rates for East African citizens. Now, we have more than 25% of our partners that have resident rates. And these rates are giving them very good business. The Jumia Travel revenue management team continuously encourages hotels to take advantage of the East African market that responds strongly to resident rates

HOSPITALITY AUTOMATION

Uni Industries East Africa Ltd

Mandev Complex, Mombasa Road | P.O. Box 30223 - 00100, Nairobi | Tel: +254 (0) 738 703 983 | +254 (0) 727 762 242 Email: info@uni-eastafrica.com | Website: www.uni-eastafrica.com

For more information visit our website www.anvilworld.com INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

LAUNDRY INSIGHT

Laundry & Cleaning d Hotel Launderers Cleaning Insight For well over 80 years, hotel laundry has barely changed. For a long time now, the basic principle of consuming lots of hot water and detergent coupled with applying rough agitation to remove stains has been the way that things get done in the laundry. In that time, there have been some marginal improvements to the technology behind the washing machine, but the basic principles have remained the same from time to time. But there is now a more cost-effective and ecofriendly way to get your hotel’s linens cleaner than ever before and some of the factors which one can use to achieve this is using the right detergent to wash the right linens with the availability of either Cold or warm waters or soft or hard waters and be able to remove greases, oil stains, eliminates static cling, reduces formula times, or extends linen life. Keep linens looking like new by extending Garments Life span One of the largest costs associated with any hospitality’s laundry is the constant need to replace linens and towels. Traditional washing machines wear out fabrics over time as hot water, copious chemicals, and rough mechanical action stress the material. This is achieved by using the right detergent to clean fabrics of different types and removal of stain would be at ease with less wear and tear on fabrics from the wash cycle, which makes fabrics of all kinds last longer Detergents: Liquid or Powder? The new washing machines like wash extractors have intelligent systems which are fully programmed and can take care of any parameters in washing. Hence, launderers are very careful of EH&S (environment, health & safety) in their facilities and by moving to liquid detergents, which can be dosed through a pre-programmed dispensers, they are able to meet the standards. Also, there is a rise in the need to move away from manual handling of chemicals which is not in the case with powders. The liquid detergent is as effective as the powder detergent. What makes liquid popular is the ease of operation and improvement in productivity with the automated dosing system. Powder is manually dosed and is susceptible to error, leading to inconsistent results whereas liquid is automated and more reliable. The dosages of the liquid detergents are controlled and are not subject to human intervention. This brings in consistent cleaning performance to the linen day in and out.

In fact, the cost of liquid detergent is higher compared to powder. But, if you look at the productivity and consistent wash results, the liquid detergent is cost effective and with the awareness about the liquid system increasing, more and more customers are shifting to liquid laundries. Even though theoretically liquids tend to mix faster compared to powder, there is no definite conclusion to state that there is any cause and effect of them in the laundry. In fact, the powder systems also mix easily with each other in the wash process, as water is always present to facilitate mixing. While the detergent does not differ for the different types of linen in each of these sectors that is 5 star/4 star hotels, hospitals commercial laundries and other institutional customers, the dosage changes as per the soil type. For e.g. there is a sanitizer required additionally for healthcare linen which is not a standard practice for hotels and other institutions. It’s basically the customer’s choice between liquid and powder detergents, as both have their own features and limitations. As far as product stability is concerned, powder detergent may become lumps or cakey when stored in high humid area due to its hygroscopic nature. Liquid detergents may solidify or separate out as they are temperature sensible but actually, both powder and liquid detergents contain several ingredients such as builder, anti re-deposition agent, water conditioning agent, corrosion inhibitor, opacifiers, fabric softening agent, fragrance, digester and enzymes. Liquid detergents are designed scientifically to give synergistic effects, nourish and enhance the

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

look of the fabric, give bouncy or body fills and to increase fabric life. Liquid detergents are not necessarily effective in all cases but they work better on typical stains and do not harshly affect the fabric if designed with balanced surfactants. In Most institutional, hotel and hospital linen gets heavily soiled and the sophisticated liquid detergent may not provide excellent results. Liquid detergents may not seem cost effective due to various factors. It may require repeated washing with heavy soils. Further, if the liquid detergent contains high amount of water, obviously the dosage would be higher. The packaging material cost (such as HDPE jar) and the high price of surfactants also influence the overall cost of liquid detergents. But, on the other hand, product wastage is minimal with liquid detergent applications and it is a value addition to the fabric. Thus, liquid detergent may be cost effective. Good liquid detergents are phosphate free and do not contain major inorganic constituents. With better foam and better results, it is recommended for soft & premium fabrics and for those that are not colour fast. Sometimes powder detergents may leave residue on the clothes, which can be avoided using liquid detergents with a proper dosing system. The newly developed professional laundry machines have inbuilt design of dosing system which makes things easier. Dosage depends on laundry cycle, usage of additional booster, softeners, biocides, whitener, bleaches and neutralizers. The quantity would differ considering soil type, water quality and linen type. Generally, blood stains are a big

LAUNDRY INSIGHT

detergents for Hotels issue in the healthcare industry, while tea, coffee and sauces stains are common in the hospitality industry. Similarly, oil & grease stains are common in industrial uniform linen. Good powder detergents are 100% water soluble and a proper mixture of powder & water can be handled similarly like the liquid detergent. Some are mixed in a specifically designed machine, while others are mixed at the point of use. Nonetheless, the penetration of liquid detergent is naturally good compared to powder detergent. Indian customers demand result oriented products at minimum cost. They analyse and evaluate the pros and cons keeping in mind the operating cost and then match the specification with their own available resources. Liquid detergent will take time to become popular considering the Indian environment, available water quality and product cost. We have just started our product line for laundry and are supplying to segments such as hospitality, institutes, healthcare, food & beverages and private professional laundry besides serving textile auxiliaries and textiles industries (mainly surfactants which are being used while manufacturing – processing of main fibre, cotton and their blends). Although powder detergents are most commonly used because of their stability, eco-feasibility and long lasting properties, they have a tendency to cake up on clothes if used in excess. Detergent cakes on clothes will require another complete rinse cycle involving use more electricity and water.

powders. Preferred liquid detergents are pH neutral to slightly alkaline which will overcome above demerits of powders. Most of the powders possess high foaming properties which affect the performance of the washing machine as well as cleaning efficiency. Liquid detergents are available in various scents and colours, whereas powdered detergents may not be as versatile. Liquid detergents are becoming popular around the world due to its convenience in dispensing, easy dispersion and dissolution in the wash water. Liquid detergents are most common in bigger laundries where they have auto-dosing system. Further mixing of

“Detergents primarily have three roles – to improve wetting ability of water, to loosen & remove soils and to emulsify, suspend or eliminate soils in the washing solution.”

chemicals with liquid detergent becomes much easier as it is aqueous based. Detergent will differ with respect to substrates which are to be washed rather than the place where it has to be used like hospital or laundry. Major categories of liquid detergents in laundry washing are: 1) Light duty laundry liquid detergents: They are used for washing delicate fabrics, like wool, silk, and synthetics. It is important to note that that light duty liquid detergents easily disperse in water and are mild and gentle to hands and the fabric being washed. The pH is neutral or very slightly alkaline. 2) Heavy-duty laundry liquid detergents: These are distinctive because of their relatively high surfactant level, sometimes even up to 40%. Heavy-duty liquid detergents are effective in removing grease and greasy soil at wash temperatures below 60°C at much lower dosage levels. The cleaning ability naturally depends on the water hardness and the amount of the soil in the substrate. Both liquids as well as powders have their importance in their own place. The advent of liquid detergent concentrates, which now dominate the market, seems like an improvement allowing for less liquid per load and more loads per bottle. However, consumers haven’t yet adapted to the change and think they need more than the recommended amount for each load. A recent Consumer Reports analysis has found that people tend to use far more liquid per load than they need to.

Some powders do not dissolve properly unless it is mixed in warm water, thus increasing heating costs while Liquid detergents dissolve better, reducing water temperature worries or soap cake lumps on clothes. Liquids are especially effective on food & greasy soils and in pre-treating spots and stains prior to washing. Powder detergents are mostly highly alkaline in nature and with prolonged washing will lead to cloth harshness and strength loss. Also handling of alkaline detergents may cause skin irritation. Both liquid and dry laundry detergent clean well, but many cleaners think liquids tend to work better on grease and food stains, while powders are better on tough soil and dirt. Pre-treating stains, which can save rewashing clothes that didn’t get clean the first time, is easier with liquid detergents than with INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

LAUNDRY INSIGHTS

Laundry Evolution 1. EVOLUTION OF LAUNDRY The commercial washing machine has undergone a gradual evolution. Most of the changes are under the skin, so they are not obvious, but the result is a far more reliable and flexible tool. The introduction of the high-spin washerextractor (Soft Mount) ,which offers a more energy efficient alternative to the rigid-drum type (Hard mount) ,is the first major laundry evolution in the past decade. The rigid-drum machines are cheaper to manufacture but very labor intensive with the laundry process usually involving a separate Tumble dryer to further reduce residual moisture content for drying. Further to this, the old / normal Hard mount machines do not have springs or shock absorbers. The machine is bolted to the concrete floor. In some cases it is bolted to a concrete or steel slab, which is then bolted to the floor. They can’t be used on hardwood floors or in basements unless there is steel or concrete placed underneath it because the foundation needs to be fortified which makes it very expensive in terms of installation. The new Soft mount machines are easy to install and do not require a concrete or steel slab.

2. IPSO LAUNDRY EQUIPMENT The Smart Choice for Laundry. IPSO has been a leading commercial laundry equipment manufacturer for over 40 years. Our customers can rely on us for a quality of service and network support that aims to be best in class. IPSO is a truly worldwide brand distributed in over 100 different countries, servicing the needs of vended laundry, On-Premise Laundry, and small and mid-sized hospitality and healthcare operators, for new or replacement equipment. We are dedicated to providing customers with relationship-led solutions that they can depend upon, delivered through the largest, IPSO-exclusive network of highly qualified and professional laundry Partners in the world, ensuring high quality of service and customer proximity. Each IPSO-Partner is equipped with unique tools for customer and service support. Our commitment of putting the customer first, through our Customer One Promise, drives

They are built in a cradle that contain springs and shock absorbers. It isolates the drum from the frame of the washer. A soft mount washer removes up to 97 percent of the free vibration. The rest is sent to the floor and building. This type of washer includes the frame and other components, so it does make it more expensive than a traditional hard mount washer. A soft mount washing machine is about 30 percent more expensive. Keeping in mind that because they do not need to be installed on concrete or steel, they are easier to install in places that may not be able to house a hard mount washer. They can be installed on floors above basements, so upper levels that weren’t possible before could be utilized. The second evolution was sensitized by the need to be Eco sensitive thus introduction of machines/ laundry systems that are Ozone compatible. Eco washing programs significantly reduces water and electricity consumption. Some are able to recycle water for the next use.

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

our commercial quality, product development strategy, marketing programs, and technical support. This commitment is underpinned by IPSO’s 2 plus 1 year(s) warranty. IPSO is therefore the most dependable brand in the laundry industry, bringing a smart combination of superior equipment and dedicated local support and outstanding service whenever and wherever it’s needed. 3. LAUNDRY SET UPS Every client has a different need which is unique thus we tend to focus on fulfilling the needs as per the clients’ budget as well as being able to provide a long lasting solution for the same. On the other hand, we have segmented our systems further i.e. a Small Coin/Vended laundry business which is appropriate for a Laundromat and can range from 10 machines sets of semi commercial machines to 1 or 2 machine sets (Coin operated) of commercial machines. We have Barrier washers also known as

LAUNDRY INSIGHTS processes in industries like healthcare is especially important considering the risks for employees, visitors, or others being exposed to medical wastes and other potentially infectious materials. Onpremise laundry allows you to ensure all possible contaminants are isolated. 5. FACTORS TO CONSIDER WHEN SHOPPING FOR LAUNDRY EQUIPMENT Purchasing a commercial laundry machine should not be an affair of just going to a dealer and obtaining without considering some key factors which include;

Hygiene washers meant for Hospitals and other industry players that need to maintain a high level of hygiene in the factory to avoid contamination. These range from 30Kgs to 200Kgs depending on the quantity of was needed in the set up. For Hotels, 10 – 18Kg set ups are recommended for a 3 to 4 star hotels and above that we can work with 24kg – 120kg set ups keeping in mind that each hotel has

its own unique requirement. We are able to customize all these machines to fit the exact requirement. For example Companies in saline areas like the Coastal regions have a very specific drum and machine components that can with stand the weather and protect the machine from Oxidation/Rusting of the machines parts associated with the weather. 4. LAUNDRY SERVICE OUTSOURCING Advantages • Energy and Cost-Efficient – Laundry services offer savings using economies of scale, as high-volume laundry allows labor to be more productive, supports investment in high-end equipment, and helps conserve water, chemicals, and electricity. • Focus on Core Competency – Using services to removing laundry from an already long list of administrative tasks for executives and managers saves time— time which can be spent productively working to advance the core goals of the company. Disadvantages • Control Consistency and Quality – Purchasing equipment for on premise laundry to manage yourself ensures you have the control your company needs over the consistency of cleaning. • Ready When You Need Them – For large companies and facilities that go through uniform or linen supplies quickly and constantly need fresh deliveries, consider that some laundry service contracts may have delivery fees. In these cases, alwaysavailable in-house laundry facilities may cut long-term costs. • Safety – Maintaining safety during laundry

• The Cost of a commercial washing machine is significant for any buyer. Check your budget and look for a laundry machine that you can afford and the most effective for your price. Don’t go for most cheap or most expensive that may hurt you in future or affect other business operations. • Size of the laundry machine –choosing the best size of the device you are dependent on the size of your room and the efficiency you expect from the engine. Some are too big, but fewer efficiency others are small with a dominant performance. • Power Supply – Most Laundry machines are 3 phases thus one needs to pre organize the power supply at the premise. • Water and Drainage 6. COMMERCIALIZED LAUNDRY IN HOTELS This depends on the hotel management itself. It is possible to commercialize the hotel laundry, where it is extended to the clients who pay to have their extra laundry done at the hotel. Outside to other institutions is seldom unheard of. 7. ROI ON LAUNDRY EQUIPMENT Return on investment for laundries and laundromats is approximately 20% - 30% a year if all factors like location and capacity are considered. 8. LAUNDRY WARRANTY For IPSO the Warranty given is 2 Years with extended 1 year on the parts which is one of the best deals offered when it comes to commercial laundry systems. 9. EQUIPMENT LEASE Yes the hotel can lease equipment but it might not be as effective as having an inhouse Laundry. 10. LAUNDRY EQUIPMENT LIFESPAN Different machines have different life span which is fully dependable on the quality of the machine. IPSO has a life span of about 30,000 washes for the smallest semi commercial machine which equates to about 10 years and about 15 – 20 years for the commercial machines.

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

in pictures

2ND EDITION

2017

MT KENYA UPPER REGION - MERU

COASTAL REGION MOMBASA

Media Partners WHO WE ARE

Tourism Fund Clique ltdis a body corporate established under the Tourism Act, 2011.

Your One Stop Hospitality Solution

Communication and Crisis Management Centre;  Training and capacity development activities; and  To mobilize resources to support tourismrelated activities

www.clique.co.ke OUR MANDATE OUR FUNCTIONS Mobilize resources to finance the The following are the core function of TF in development of a sustainable tourism accordance to the Tourism Act 2011 in Kenya INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018 14industry

VISION

 Collect the Tourism Levy Imposed under section 105 of the Tourism Act 2011;

Thanks to our partners who made our events successful in the year 2017.

WHO WE ARE Tourism Fund is a body corporate established under the Tourism Act, 2011. OUR MANDATE Mobilize resources to finance the Your One Stop Hospitality Solution development of www.clique.co.ke a sustainable tourism industry in Kenya

Clique ltd

VISION To be the ultimate source of funding for sustainable development of tourism industry in Kenya MISSION To diversify the resource base for financing development of a sustainable tourism industry through innovation, service excellence and stakeholder engagement.

Communication and Crisis Managem Centre;  Training and capacity development activities; and  To mobilize resources to support to related activities

OUR FUNCTIONS The following are the core function of T accordance to the Tourism Act 2011

 Collect the Tourism Levy Imposed un section 105 of the Tourism Act 2011;  Establish equip and control such othe tourism and hospitality training instit as it may be necessary upon approval the Minister;  Formulate sound policies for the regulations and management of the F  Determine the amounts of money pay for the purpose of the fund and formu the conditions for disbursement;  Establish a tourism training revolving ;  Keeping and maintaining audited acco of the Fund and publishing the accoun the manner approved by the Treasury  Causing to be 2017 kept all proper 15books an INSIGHT HOTELIER #11 | NOVEMBER - JANUARY 2018 records of account of the income,

We look forward for your continued support in 2018.

OUR CORE VALUES  

TEAM WORK; To work as family focused on service deliver CUSTOMER FOCUS; Meet and surpass expectations of all our customers

www.insighthospitality.org

TECHNOLOGY TRENDS

Top technology trends in the hospitality industry by different hotels offer gaming options, bill display, thermostat and light control, in-room music apart from the privilege to watch first-run movies with wide screen plasma monitors. Some hotels also have device oriented interaction facilities that helps in reducing the hurdle of maintaining multiple service offerings for different areas of a multi-use property cum residence. The Microsoft Media Center with advanced plug-ins facilitates the process.

Such facilities are made available to visitors not just by hotels but also restaurants, casinos, resorts etc where people spend their leisurely hours. This promotes a farreaching effect on the hospitality sector while boosting potential for the growth of business.

trends are: 1. New age customer relationship management programs prompt hotels to obtain information regarding guest preferences from different systems at the basic property level and spread the same throughout the company. The process is operated by merging property level CRM data with a greater CRM system located at the headquarters for an entire chain of hotels. The information is used to provide customized services as guests check into a hotel of the same chain. It does not end here, historical transaction data of the guest is also supplied to avoid prior mistakes and ensure complete satisfaction. Various software’s like BizTalk Server 2006 and Microsoft Dynamics CRM help in information management and assist in comprehending the trends, behaviors and habits of various guests.

Some of the most prominent hospitality

ith more and more hotels providing state of the art facilities for modern hitech services apart from just merely luxurious accommodations and dining options, guests are being subjected to an absolutely new experience. The recent times have narrowed the scope for uninterrupted leisure and hence more and more travellers are combining business with a bit of leisure for maximum utilization of their time and money. The hotels and entertainment places are also cashing on this opportunity by incorporating hi-tech amenities for a mutually beneficial solution.

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

In-room

systems

incorporated

3. The new Radio Frequency Identification (RFID) system enable guests to locate each other at a ski resort and allow them to pay for a meal resulting in a cashless payment system that is capable of being used on and off property. It helps in yielding an immediate return on investment while raising the profit level. The whole process is facilitated through the implementation of Microsoft BizTalk Server and Microsoft MapPoint Location Server in combination with RFID and other location based services. It thus allows better security and freedom apart from the option to pay for meals. 4. Implementation of efficient business processes is possible through interchange of data. Creation of specific interfaces leads to integration between property-level systems. The process is operated through implementation of an “Information Hub” powered by Microsoft BizTalk Server at the property level which routers all collected information to different systems and runs the business by streamlining data exchanges. 5. The dynamic platform offers a self-healing hotel technology for constantly monitoring a hotel’s systems to solve problems before they spread throughout the property.

SUPPLIER LISTING

Hospitality Equipments & Kitchen related solutions

Nairobi Kitchen Care Ltd Allbid House, Along Main Mombasa Road P.O. Box 44669-00100 Nairobi, Kenya. Tel:+254 (0)725 351 079 | 0727 246 209 Email: info@nkc.co.ke www.nkc.co.ke Category – Hospitality Equipments & Solutions • All kitchen Equipments • Stainless steel Fabrications • Refrigeration Solutions • Set ups for Deli / Butchery / Bakeries etc

Exhibitors @ The Conference

Other Hospitality Solution Providers

Cutlery & Housekeeping Solution Providers

Insight Hospitality East Africa Ltd 1st Floor, Kitwoods Arcade Suite 09, Nairobi – Namanga Rd, Kitengela P.O. Box 36106 - 00200, Nairobi Tel: +254 (0) 20 440 2431 | +254 (0) 725 350 690 Email: info@insighthospitality.org Website: www.insighthospitality.org Category – Other Services • Hospitality Events & Conference Organizer include • Marketing related activities – Online & Print

Clique ltd

Your One Stop Hospitality Solution www.clique.co.ke

Clique Ltd Airport North Road, Off Mombasa Road Behind Ramtons Building, P.O. Box 47876 -00100, Nairobi Tel: +254 (0) 20 6554772 | 020 6557634 Mobile: +254 (0) 720 638 638 Email: info@clique.co.ke Website: www.Clique.co.ke Category – Products & Solutions Offered • Housekeeping Amenities –Toiletries - All types, • Hotel Linens – Bath, Bed & Tables etc • Crockery , Glassware & Cutlery Accessories

Sheffield Steel Systems Limited Off Nairobi Railway Terminus - Syokimau P.O. Box 29 - 00606, Nairobi Tel: +254 (0) 20 204 1266 | +254 (0) 20 209 5883 Email: info@sheffieldafrica.com Website: www. sheffieldafrica.com Category – Hospitality Equipments & Solutions • All kitchen Equipments & Solutions • Refrigeration Solutions • Laundry & Bakery Solutions • Stainless Steel Fabrications

Insight Publication 1st Floor, Libra House, Along Main Mombasa Rd P.O. Box 36106 - 00200, Nairobi Tel: +254 (0) 725 350 690 | (0) 735 350 690 Email: info@insightpublication.org Website: www.insightpublication.org Category – Others Services • Publisher – Insight Hotelier Magazine

Add---- Hirley’s Furniture Logo*  Jovago** uni industries East Africa Limited 

Uni Industries East Africa Ltd Mandev Complex, Mombasa Road, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 738 703 983 | +254 (0) 727 762 242 Email: info@uni-eastafrica.com Website: www.uni-eastafrica.com Category – Hospitality Equipments & Solutions • All kitchen Equipments & Solutions • Refrigeration Solutions • Laundry Solutions • Bakery Solutions

Tropical Heat Ltd P.O. Box 44804–00100 No.2 Serem Road -Industrial Area Nairobi, Kenya Tel: +254 733 639 799 | +254 722 206 010 Wireless: 020 655 7312, 020 655 8011/2 Customer Care Line: 0719 637744 Email: info@tropicalheat.co.ke | ccare@tropicalheat.co.ke Website: www.tropicalheat.co.ke Category – Products & Solutions Offered • Manufacturers of Snacks, Spices and Seasonings

Silentnight [K] Limited

11 Kitui Road, off Kampala Rd, Industrial Area P.O.Box 47023-00100, Nairobi Kenya Tel: 020 232 6207 Cell: 0722 512 273 | 0733 512 273 Email : info@silentnight.co.ke www.silentnight.co.ke Category: Hospitality Furniture • Mattresses • Beds & Linens

P.O. Ltd BOX 4598-00506, NA Limrok Hotel Supplies 1st Parklands Avenue, Parklands, P.O. Box 4598 – 00506 - Nairobi. Tel: +254 (0) 20 3751902 | 020 3751907 Mobile: +254 (0) 736 981 113 | 0737 981 113 Email: Ketan@limrokafrica.co.ke or limrok@africaonline.co.ke

Category – Products & Solutions Offered • Hotel Toiletries & Amenities • Hotel Linens – Bath, Bed & Tables etc • F& B Products

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

SUPPLIER LISTING

Manchester Outfitters Ltd Industrial Area, Off Dunga Road, P.O. Box 46515 - 0100 - Nairobi. Tel: +254 (0) 20 298 4000 | Fax : +254 (0) 20 298 4015 Mobile: +254 (0) 736 981 113 | 0737 981 113 Email: service@man-out.com Website: www.man-out.com Category – Products & Solutions Offered • Hotel Uniforms – Chef-Mates, Hats , Front office etc • Corporate , Security, Work wares • All categories of Customized wares

Oshwal Wholesalers Ltd Jalaram Road off Ring Road Westlands, P.O. Box 39808 - 00623, Nairobi Tel: +254 (0) 20 3751902 | 020 3751907 Mobile: +254 (0) 724 483 887 | 0735 375 189 Email: info@owkl.co.ke Website: www.owkl.co.ke Category – Products & Solutions Offered • Glassware & Cutlery Accessories • Catering Equipments • Crystal & Aluminium Wares

IDS Software’s Management W.L.L

Suite 7, 3rd Floor, Park Suites Parklands Rd, P.O. Box 25800 – 00100, Nairobi - Kenya Tel: +254 (0) 20 528 0406 Mobiles: +254 (0) 735 041 450 Email: rajesh.yadav@idsnext.com www.africa.idsnext.com Category - Automation • Software solutions - ERP

Mustek East Africa Limited Mecer Place, Crescent Road, Parklands P.O. Box 1619 – 00606, Nairobi - Kenya Tel: +254 (0) 20 3752175 -9 Mobiles: +254 (0) 722 202 596 | 0734 555 888 Email: info@mustek.co.ke www.mustek.co.ke Category - Automation • Software solutions - ERP’s • Hardware Solutions - POS , Fiscals etc

SBA Systems Ltd

View Park Towers – NBI Tel: +254 (0) 795 596 171 | 0721209651 Mobiles: +254 (0) 720 935 515 Email: sbasystems@eml.cc www.sbasystems.co.ke Category - Automation • Software solutions - ERP

Total Solutions Limited – Kenya Office Level 3, Amee Arcade, Westlands Tel: +254 (0) 20 374 7007 | 0724 267 814 | 0737 267 813 Email: info@totalsolutions.co.ke www.totalsolutions.co.ke Category - Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions • Card Printers & Technology

Hospitality Furniture & Fittings

Get listed for only Ksh. 5,800 per quarter. Call 0725 350 690 | 0735 350 690 Email:

info@insightpublication.org www. insightpublication.org

FURNITURE LTD

Automation & Security Solution Providers

Hirleys Furniture Ltd

Pergamon Group Limited

Ecryp Solutions Ltd (Synergy ERP)

Mpullah Hse, Arboretum Drive, off State House road P.O Box 126-00100, Nairobi Kenya Tel: (020) 2724981 Mobile: 254-721 596749 Email: info@ecrypsolutions.com www.ecrypsolutions.com Category - Automation & Security Solutions • Software solutions –ERP

Springette office park Block B1, Lower Kabete road, Spring Valley & Kimathi house 1st floor Tel:+254 (0) 20 23766 | 0734 660 572 Email: info@pergamongroup.com www.pergamongroup.com Category - Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

Gold Rock Building Bloch D3 – 1st Floor, Along Main Mombasa Road – Nairobi. Tel: +254 (0) 734 122 000 | 0732 495 000 | 0710 495 000 Email: showroom@hirleysfurniture.com info@hirleysfurniture.com www.hirleysfurniture.com Category – Hospitality Furniture • Indoor & Outdoor Furniture • Bar & Restaurant Furniture • Swimming pool Furniture • Home Furniture

HOTEL LISTING Kaputiei Safariland Hotel – Kitengela - Kajiado County

P.O. Box 289 – 00242 Kitengela Tel: +254 0715 000 109 | 0722 753 617 E: info@kaputieisafarilandhotel.co.ke www.kaputieisafarilandhotel.co.ke Details: Accommodation – 100 Pax | Conference | Swimming Pool| Open Grounds – Team Building & Weddings etc.

St. Anne Guest House Kisumu– Kisumu County

P.O. Box 141 – 40100 Kisumu Tel: +254 734 600 119 E: stannagh_@gmail.com | www.stannaguesthousekisumu.com Details: Accommodation – 53 Pax | Restaurant | Conference | Open Grounds – Team Building , Playgrounds & Weddings etc Maua Basin Hotel – Maua - Meru County

P.O. Box 452 – 60600 Maua Tel: +254 720 175 415 | 0723 988 012 E: mauabasinhotel@yahoo.com www.mauabasinhotel.com Details: Accommodation – 68 Pax | Conference | Bar & Restaurant | Hiking & Safaris

CHAK Guest House & Conference Centre – Nairobi - Nairobi County

P.O. Box 30690 – 00200 Nairobi - Kenya Tel: +254 020 8155 978 E: guesthouse@chak.or.ke www.chakguesthouse.org Details: Accommodation – 63 Pax | Conference | Restaurant Services

The Old House - Nanyuki – Nyeri County

P.O. Box 340 – 10400 Nanyuki Tel: +254 722 697 868 | 721 598 105 E: oldhousenki@gmail.com www.oldhouse.co.ke Details: Accommodation – 48 Pax | Conference | Open Grounds – Team Building & Weddings etc

Omega Gardens Hotel – Karatina - Nyeri County

Aberdare Cottages – Muranga County

Hotel Nyakoe *** - Kisii County

Keelu Resort - Iten Elgeiyo Marakwet County

P.O. Box 162 – 30700 Iten Tel: +254 202 601 258 | 0722 454 364 | 0729 861 880 E: info@keelluresort.com www.keelluresort.com Details: Accommodation – 30 Pax | Conference | Bar & Restaurant

Bantu Mountain Lodge – Nanyuki Nyeri County P.O. Box 1113 – 10400 Nanyuki Tel: +254 718 136 539 | 0728 057 293 | 0720 745 338 E: mtnrock.bantulodge@gmail.com www.mountainrockkenya.com Details: Accommodation – 80 Pax | Conference | Bar & Restaurant |Mountain Climbing, Hiking & Safaris | Open Grounds – Team Building, Playgrounds & Weddings etc. INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

HOTEL LISTING Laikipa County - Nanyuki

Tharaka Nithi County-Chuka

Kericho County - Kericho – Sotik Road

Legacy Star Hotel –Chuka P.O. Box 506 – 60400 Chuka – Kenya Tel : +254 722335530 | 0707224487 Email: info@legacystarhotel.co.ke www.legacystarhotel.co.ke Details: 2-Star | Accommodation | Conference Bar & Restaurant |Fitness centre and Spa

Exotic Guest House P.O. Box 15783 – 00509 kericho – Kenya Tel : +254 725619619 Email: exoticghse@gmail.com www.theexotichouse.co.ke Details: Accommodation | Conference | Bar & Restaurant |Wedding grounds

Uasin Gishu County-Eldoret

Uasin Gishu County –Eldoret

Trans Nzoia County- Kitale

Sirikwa Hotel P.O. Box 3361 – 30100 Eldoret – Kenya Tel : +254 728 680 000 Email: info@sirikwahotel.com www.sirikwahotel.com Details: 3-Star | 105 Rooms | Conference | Bar & Restaurant |Swimming pool

Mid Africa Hotel P.O. Box 3339 – 30200 Kitale – Kenya Tel : +254 727277077 Email: info@midafricahotel.com www.midafricahotel.com Details: -Accommodation |Conference

Uasin Gishu County –

Uasin Gishu County- Eldoret

Elgeiyo Marakwet County - Iten

Watercrest Garden Guest Hotel P.O. Box 568 – 30100 Eldoret – Kenya Tel : +254 704455516/0722404851 Email: watercrestgarden@gmail.com www.watercrest.co.ke Details: Accommodation | Conference | Bar & Restaurant

Kenmosa Resort P.O. Box 200 – 30100 Eldoret – Kenya Tel : +254 704299885/0719219521 Email: info@kenmosa.com www.kenmosa.com Details: Accomondations | Conference | Gardens events

Kerio View Hotel - Iten P.O. Box 51 – 30700 Eldoret – Kenya Tel : +254 722 781 916 Email: info@kerioview.com www.kerioview.com Details: 3-Star – Accommodation | Conference |Bar & Restaurant |paragliding

Beisa Hotel Ltd Nanyuki P.O. Box 1438 – 10400 Nanyuki – Kenya Tel : +254 715 330 696 | 0722 454 978 Email: info@beisahotel.com www.beisahotel.com Details: Conference |Accommodations | Bar & Restaurant

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

HOTEL LISTING Nakuru County - Nakuru

Nairobi County – Nairobi

Abbey Resorts - Nakuru P.O. Box 1550 –20100 Nakuru – Kenya Tel : +254 727433785 | 0711737813 Email: info@abbeyresorts.co.ke www.abbeyresorts.co.ke Details: Accommodation | Conference | Bar & Restaurant |Outside Catering

Biblica Guest House-Nairobi P.O. Box 60595-00200 – Nairobi – Kenya Tel : +254 707 251 040| 020-2715058/9 Email: biblica.guesthouse@biblica.com www.biblicaguesthousel.com Details: Accommodation | Conference | Restaurant

Trans Nzoia County- Kitale

Elgeiyo Marakwet County – Iten – Kabarnet road

Trans Nzoia County- Kitale

Trans Nzoia County Resort P.O. Box 260 – 30200 Webuye – Kenya Tel : +254 725712477/0732296492 Email: ibemawakoli@yahoo.com Details: Accommodation | Conference | Bar & Restaurant

A.I.C Cheptebo Rural Development Centre P.O. Box 614 - 30700 Iten – Kenya Tel : +254 729 888 546/0716 864 733 Email: cheptebordc@gmail.com www.cheptebo.org Details: | Conference |Retreat | Accommodation | outside catering

5GB Sports Bar & G-Zone Restaurant P.O. Box 3970 – 30200 kitale – Kenya Tel : +254 (0) 773 300 030 Email: info@5gb.co.ke www.5gb.co.ke Details: Conference | Bar & Restaurant

Kericho County – Kericho Town

Laikipia county - Nanyuki

Kericho County - Kericho

Sunshine Hotels Limited P.O. Box 1910 – 20200 Kericho – Kenya Tel : +254 721700358/0705475090 Email: sunshinehoteltd@gmail.com www.sunshinehotel.co.ke Details: -Accommodation | Conference |

Spice Garden Hotel P.O. Box 718 – 10400 Nanyuki – Kenya Tel : +254 (0) 774 865 801 / 0737 556 072 Email: spicegarden.nanyuki@gmail.com www.spicegardennanyuki.com Details: | Conference |Accommodation | Bar & Restaurant

Kericho Tea Hotel P.O. Box 75 – 20200 Kericho – Kenya Tel : +254 (0) 714 510 824 / 722 822 717 Email: info@teahotel.co.ke www.teahotel.co.ke Details: | Conference | Restaurant |Swimming pool

Nandi County - Kapsabet Kapsabet Hotel

P.O Box 426 – 30300 Kapsabet – Kenya T: 0721 608 721 or 0712 432 855 E: kapsabethotel@gmail.com W: www.kapsabethotel.com Rating: Not rated Services available: *Conference facility *Accommodation: 17 pax *Outside catering *Sufficient parking

Get listed for only Ksh. 5,800 per annum 0725 350 690 | 0735 350 690

Email:

info@insightpublication.org www. insightpublication.org INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

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ELECTRO NIC SCAL ES & WE & RETAIL IGHING SY INDUSTR STEMS FO Y, AGRIC R HOSPITA “Accuracy ULTURE, LITY , quality MEDICINE & service AND COMM ” ERCE. Weighin ghingg solu tion tionss at: Eng Tel: +25 Enginee +2544 703 ineering ring Dev 70355 Develop 5577 7764, elopmen 64,073 ment Ltd. 073 3 35555 7777 64.64. Ema Ema il: eng il: eng devdev INSIfrica @af@a GHT HOTELIE rica onli INSIGonli ne.c HT HOTE ne.c R | APRIL o.ke o.ke LIER - 06 | JUNE

March - May, , 2015 2016

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INSIGHT HOTELIER - 06 | March - May, 2016 22 22INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

Magazines • Annual Reports •

HOSPITALITY TRAINING

Event Calendar 2018 Insight Hospitality East Africa will be running the 3rd Edition of hotelier’s conference and Expo this year as a B2B Model of reaching out to the hospitality Industry as part of enhancing our reach out programme to the industry apart from the publication – Hotelier magazine which is a quarterly B2B magazine for the hospitality industry and beyond. Our main objective is to creating a platform of sharing with hoteliers the new trends, technological changes, training solutions as the supplier get to network and offer solutions to the industry based on the new developments in the industry among others with the support of industry stakeholder. Who should attend: Hotel owners, Managers, Head of Departments / supervisors from hospitality sector covering all classes of Hotels, Camps, Lodges, and Resorts within the cluster regions as below. Duration of the event: All our 2018 events will be a 2 day event per region which will include short seminars cum conference sessions, Exhibitions by solution providers and exceptional cases studies by solution providers.

National Hospitality Event National Events 2018

Kenya: Nairobi 18-19 July 2018

Rwanda : Kigali < Coming up 2018 >

Uganda : Kampala < Coming up 2018>

Tanzania : Arusha + Dar es salaam < Coming up 2018>

Regional Clusters of Hospitality Events: Region

Seminar Period

Western & Nyanza Region

14-15 Feb 2018 (Coming up)

North Rift Region Central & South Rift Region Central Kenya Region

20-21 Mar 2018 (Coming up) 17-18 Apr 2018 (Coming up) 22-23 May 2018 (Coming up)

Nairobi Regions

18-19 July 2018 (Coming up) 16-17 Oct’ 2018 (Coming up)

Eastern Kenya Region Coastal Region

Event Venue Kisumu Eldoret Nakuru Nyeri Nairobi Meru

Hoteliers from the following towns to attend Kakamega , Mumias , Nambale, Busia, Siaya, Ugunja, Vihiga, Kericho , Sotik, Bomet, Keroka, Migori, Homabay , Rongo, Kendubay, Oyugis, Kisii, Kisumu cum adjacent towns. Kapsabet, Nandi-Hills, Kitale, Iten, Kabarnet, Malaba, Bungoma, Webuye, Eldoret cum adjacent towns. Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Elburgon, Molo, E/Ravine, Narok, Masai Mara, Nakuru cum adjacent towns. Muranga, Embu, Nanyuki, Nyahururu, Karatina, Narumoru , Nyeri cum adjacent towns. Machakos, Thika, Limuru, Nairobi & Adjacent towns cum Hoteliers from other towns can attend. Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru cum adjacent towns.

13-14 Nov 2018 Mombasa Voi, Kilifi, Diani, Malindi, Watamu, Mtwapa, Lamu, Mombasa (Coming up) cum adjacent towns in Kenyan Coastal strips  Respective dates to be confirmed in due course***

RIC Ltd, P.O. Box 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; events@insighthospitality.org / www.insighthospitality.orgINSIGHT or www.insightpublication.org HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018