Insight hotelier Magazine Edition 05 by INSIGHT PUBLICATIONS

556001

556001 ISSN 2305-5561

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ISSN 2305-5561

EDITION 03 | APR - JUN, 2015

EDITION 05 | NOV 16TH 2015 - FEB 15TH, 2016

RETAIL BUSINESS INTELLIGENCE

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ISSUE 08 / OCTOBER - DECEMBER 2014

IES

HOSPITALITY MOBILITY Unlocking Africa’s retail opportunities

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Guest Satisfaction Insights AutomationFurniture Trends Hospitality

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NAGING DIRECTOR RETAIL ESTATE | MR PRICE Ramanathan Hariharan CEO | MAX, LANDMARK GROUP

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INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

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CONTENT

INSIDE... 6 8

Hospitality Mobility Customer Service

Conference Equipment

Hospitality Trends

17 - 32

Mombasa Hotel Show Catalogue

PG 6 PG 8

PG 12

Published by: Insight Publication Birdi Centre, Mombasa Road P.O. Box 36106 Nairobi 00200 T. +254 (0) 735 / 725 - 350 690 e. hotelier@insightpublication.org www.insightpublication.org

Editorial team Titus Korir Maureen Musila

Contributors Lilian Gaitho

Advertising James Nzioka

Design & Layout Smartex Creative Graffix Tel: 0721 496 922

ÂŠ2015 Insight Hotelier. All material is strictly copyright andall rights were reserved. Reproduction in whole or in part without the written permission of Insight Hotelier is strictly forbidden. The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Hotelier or Insight Publications.

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

Editor’s Note

Dear Reader,

elcome to the 5th Edition of the Insight Hotelier Magazine, The only hospitality business magazine distributed every quarter free to the hoteliers throughout the country’s major towns and we look forward for regional distribution throughout the East African region come 2016! The publication’s objective is to provide a platform for the industry to share information on various topics like Automation & Technology, Training, Furniture & Fitting and Industry trends on the best practices with benchmark of global trends. Our publication is distributed directly to Hotel owners, Managers and Solution providers to the Hospitality Industry and we are working in partnership with associations like PERAK (Pubs, Entertainment and Restaurant Association of Kenya), KAHC (Kenya Association of Hotel Keepers and Caterers), and KCTA (Kenya Coast Tourism Association) through which we distribute the magazine to their Members and Hoteliers who are Non members of the above associations still receive the Magazine. Titus Korir

In our partnership with Slujan Events 2015, to provide a platform for hospitality Events, We have dedicated some pages for the whole feature of the 2nd Edition of Mombasa Hotel Show Catalogue scheduled for 27th – 29th November 2015 in this edition and we look forward to having the same in our subsequent editions based on events held within each quarter regionally and nationally. Take note of Kenya Hospitality Trade Fair coming up scheduled for August 2016. Your views and comments can be shared on email: hotelier@insightretails.com Finally, we thank all our readers and the entire hospitality industry stakeholders for your continued support and contribution which has taken us this far and this edition being our last edition this year; we would like to wish all our readers and partners a Merry Xmas and a Happy New Year 2016. Happy reading!

FIND OUR COPIES AT ONLINE...

www.insightpublication.org INSIGHT HOTELIER - 05| Nov 16th 2015 - Feb 15th, 2016

HOSPITALITY MOBILITY

Mobility and Mobile Solutions: Way Forward for African Hotel Industry

ike any other technology platform, mobile technology has also impacted the hotel industry world-wide. Hotels across Africa too have understood growing prominence of mobile solutions and have been taking concrete steps towards integrating the same into their daily work process. The mobile story in Africa 1A recently concluded Ericsson Mobility Report shows that there were around 910 million mobile subscribers in Africa by the Q1 of 2015. The survey also expects that African continent will witness a 70% smartphone penetration by 2020. The reason can be attributed the availability of affordable smartphones. 2In addition to this, access of internet via mobile phone in the continent is expected to grow 20-fold by 2019/2020.

Impact of mobile technology on hotel industry Today, due to its wide spread usage, mobile technology plays a major role in hotel business and its operations. A wellresearched and appropriate implementation of mobile technology can help hoteliers witness enhanced guest engagement and higher efficiency.

Users too are using their internet enabled devices to buy hospitality products quite frequently. For guests/travelers, mobile technology does wonders. Empowered with internet enabled smartphones, a traveler prefers to â&#x20AC;&#x2DC;go mobileâ&#x20AC;&#x2122; in every aspect of his/her travel plan.

Hotels operating in a competitive market like Africa can leverage advanced mobile technology to interact and reach out to potential customers. Mobile technology is also a key platform for hoteliers in Africa to communicate with prospective guests while promoting their services.

Right from selecting a hotel by reading guest reviews to checking out room photographs and booking, everything can be done with a mobile phone. The growth rate of mobile phones and mobility technology provides enormous opportunity to hoteliers reduce the gap between them and their customers.

Mobile technology is getting traction in the hospitality business as most of the mobile phone users are increasingly accessing internet via their devices.

IDS Next: Helps Hoteliers Go Mobile As a global hospitality technology solutions provider, IDS Next aims to empower hotels across Africa with smart and new

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

RESTAURANT TRENDS over another franchise or any another business for that matter, he had to make it the best business opportunity available. His competition was not the other restaurants, but other business age mobile technology solutions. Here opportunities.

TopHOSPITALITY Ten Things to get Right MOBILITY When Opening a Restaurant

are some of the operationally imperative 1. Target Market Getting the clearest possible picture of one’s mobile solutions Kroc went on tofrom workIDS onNext McDonald’s

target market will help with virtually every aspect of the business. Consider age, income level and lifestyle of the customer to whom you wish to cater. Where do they live? How do they spend their time? What do they value most? Know the answers to these questions data on their business and IDS Next helps and be able to clearly envision the types of people you expect to fill your tables or visit them accessing thesolution. same viaTotheir The ‘system’ is the havemobile any your counter.

to make it the business opportunity of choice by refining it to the point that it Mobile Analytics would operate a consistent, predictable In a 24/7 guestinfacing industry, hoteliers manner, the same way time after timeon need to access real-time information with a low-skilled staff made up largely of the go. They need to have interactive teenagers.

app instantaneously. chance of realizing his vision of a company

with hundreds and even thousands Now, armed with scores of vital perof hamburger joints, Kroc knewdata every taining to had hoteltoposition, revenue statisrestaurant be operated in exactly the and sameprojections, manner. Heactivity requirednotifications, every new tics franchisee to attend the corporation’s corporate business projections etc, hoteHamburger learn the liers can takeUniversity smart andtoinsightful deciMcDonald’s “system” or way of doing sion at the earliest. business regardless of their experience.

2. Differentiating Factors

Easy Check-in Upon graduation, each franchisee knew Guests would spending extra time precisely hownot to like operate a McDonald’s at your hotel’s front desk before restaurant. They were told to operate checktheir ing in to their rooms. help hoteliers restaurants “exactly” thisTo way because “it reduce check-indeviated time significantly, worked.”guest If a franchisee from the system in any theyout risked losing their IDS Next hasway rolled Easy Check-in. franchise. Downloadable on a smartphone or on a tablet, this app helps your staff check-in Having a system is the onlyatway get your guests to their rooms the to earliest. extraordinary results out of ordinary Guest registration including client photo people. Restaurants cannot afford and and signature can be taken on the mobile really do not need extraordinary people app. but they do need to leverage their people

3. Location

with excellent systems. You want ordinary

Hotel walk them to their peoplestaff whocan are simply able to produce excellent rooms or pick them airport and results by having veryfrom goodthe systems. can key-in their details on the smartThis systems Hoteliers approachcan to also operating phone/tablet. identify a business not pictures apply solely to return guestsdoes by their and profranchised or chain restaurant. A systems vide them personalized services.

approach works anywhere and one has to have a systems approach to operate a Easy Dine successful restaurant because there are Easy Dine from IDS Next that has all necjust so many variables and functions that essary to help hoteliers serve need tofeatures be executed the same way, every their diners quite efficiently at their intime, with every guest.

house restaurants and F&B outlets. With Easy Dine, steward orders directly Without a system, it islogs nearly impossible into the mobile sends out theand KOT for employees to and create a consistent predictable experience the guests over without moving awayforfrom the guests and over again. In short, system, table. Easy Dine assistswithout hotel astaff pays all is lost.

For a restaurant to be successful, it needs to stand out in a way that the customers perceive as valuable. Make sure the thing that makes the restaurant different than the competition is something that the target market will appreciate.

rules regarding hygiene, sanitation and safety. Being in violation of any rule can lead to fines and legal liability, and perhaps even more importantly, can ruin a restaurant’s reputation.

7. Pricing

Not every item on the menu will be equally profitable, but one needs to make sure that items are priced to avoid loss. The cost of food will fluctuate over time, meaning one will need to cushion his prices to maintain profitability – and monitor the suppliers like a hawk. If in doubt, price high to start off with and attract customers with introductory deals and discounts. That way a restaurateur sets his customers’ expectations of higher pricing to come, but still make it cost-effective for them to try out initially.

8. The Menu

The menu will likely be fluid, change many times as you begin to see what the diners Most restaurants do not get enough business enjoy the most however, it is important that because they are not at a convenient option. you start off with the right initial menu to keep If you are scouting for a location, make sure coming Resist thefour temptation more thanback. one in every hotel bookthe out needs of diners.guests tomore check attention foot traffic,to check the zoning a huge menu with something ing happens through mobile for devices This obviously hasbuilding a positive impact laws applicable to the and tailor the onto create Providing fewer options coverhotels location to the market and 3more than 8 out of 10that luxury your revenue too.you are trying to serve. everyone. a large spectrum will help you to control across the world offer mobile booking costs and keep the kitchen running smoothly. 4.On POSguest Systemfacing aspect, Easy Dine takesYou facility. 4Additionally, more than 4 out of can always add variety by offering daily Today, good POS system is as important 10 hotels allow guests to book in-hotel youra restaurant operations to theasnextspecials. a reliable grill in a busy restaurant. The right level. It enables diners to view food items activities via mobile. system will help cut down on kitchen errors, by recipe, image,control video,costs, recipe descrip-9. The Staff manage inventory, prevent is very high are in no the doubt restaurant The same trends catching tion, ingredients and more. Guests theft, track the popularity of dishes, reconcile canTurnover do not the at mistake of tips, keep thetheir booksfood accurate and muchpre-industry, up inbut Africa, too.make Looking the proliferacustomize by selecting looking at your employees as disposable. more. Consider the POS system carefully, tion of mobile phones and mobile techdefined modifiers. At any given time, you want to staff your remembering that you will come to rely on nology,with hotels should do their best to restaurant the best available people, it for way more than printing and processing incorporate the same to expand their For example, this feature helps your diner not just warm bodies. Fill every position with vischecks. from the dishwasher who needs be a numin order to reach out totolarge to let you know if he or she wishes to in-careibility teamber player to the restaurant manager who of potential guests. clude or avoid certain ingredients. This 5. Policies and Procedures app can also berestaurants quite useful for dinersneeds to be personable, professional and The most successful have policies responsible. Every team member will play an as procedures they can send special notes or instruc-important This isrolejust the start. Mobile solutions and for everything from opening in determining the success of totions greeting dealing with to thecustomers chef whiletoplacing their order.the restaurant. will keep evolving and will keep impactcomplaints to handling deliveries to cleaning. For example, if a guest wants his curry ing hotel business and operations. Now, Implement systems for every aspect of the less spicy, he or she can instruct the chef10. Customer the onusService is on the hoteliers to adapt to daily operations and handling unforeseen about the same. the mobile trend all possible Strive to create a true in experience for ways. the Becircumstances. Make the policies and customer. Being committed to putting cause, this is the way forward for a sucprocedures crystal clear by putting them in customers is vital to the success of any writing andVisibility ensure that every member of the Mobile cessfulfirst hotel business. team live context, up to them. In this mobile visibility is anotherrestaurant. At some point, the team is going to make mistakes. The kitchen is bound Source: http://www.littlehotelier.com important aspect for hotels across Africa.to get backed up sometime, a guest may 6.Here Cleaning Practices is why it is so important - globally,accidentally be overcharged. Every restaurant is subject to a strict set of

P.O. BOX 4598-00506, NAIROBI. TEL: +254 (0) 736 981 113 / 737 981 113. Email: limrok@africaonline.co.ke

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P.O. Box 4598-00506, NAIROBI. TEL: +254 (0) 736 981 113 / 737 981 113. Email: limrok@africaonline.co.ke

INSIGHT HOTELIER - 05| Nov 16th 2015 - Feb 15th, 2016

HOSPITALITY SERVICE

Hospitality Tips for Achieving Top Rated Customer Satisfaction

ven during a global recession, the hotel industry can thrive and often continue to grow by improving their customer satisfaction and customer service.

and reviews will do better holding the attention of an online shopper. The online shopper should be able to look and book quickly with minimum hassle.

People are still traveling for business or pleasure and looking for the best values for their money. Competition for new customers in the hotel industry worldwide is high and repeat business is always desired.

Customers often have special needs such as handicapped accessible rooms. The best websites provide a booking interface allowing the customer to make special requests, again with minimum hassle.

Customer satisfaction has to be one everyone’s mind as they begin the work day. These days, customers start their hotel searches online and spend time comparing prices and reading reviews.

“Customer satisfaction is about being available where, when, and how customers want. “

If the customer is a Smartphone or tablet user, the time spent studying and reviewing various choices increases, meaning hospitality impressions begin long before the customer walks through the door. So how does a hotel, independent or chain, satisfy customers and win repeat business? 1) Great customer websites improve customer experience Customer satisfaction extends beyond the human interaction. Customer satisfaction is affected by your digital online presence. With customers getting their first information about hotels online, the most successful hotels have stand-out websites that are also easy to navigate. Websites with numerous photos, clear directions including maps, nearby points of interest, good restaurants

A direct phone number to the hotel is a must, Many customers research online but call to book. The availability of personal interaction is the key in this case. Personnel handling booking calls should be friendly, helpful and well versed in the policies and amenities the hotel offers. A high satisfaction level at this point can positively set the tone for the customer’s stay. 2) Guest satisfaction improves when you know your customer Customer satisfaction is more than just a smile when you greet a customer. It’s more than customer satisfaction surveys and customer

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

satisfaction tips. Knowing the customer base is at the heart of it. A customer booking a stay at a beachside resort has different expectations than a customer staying in a convention hotel. When you learn to master the needs of the customer and to deliver consistently and effectively on those needs you begin to create overwhelming customer loyalty. Good hotel management and staff recognize this and provide appropriate the expected services and even throw in some extra options that customer may not be thinking about. A family friendly beachside hotel might offer poolside games and activities while the convention hotel caters primarily to businessmen by making sure they provide top-notch amenities such as reliable internet Wi-Fi, Vision conference equipment, and excellent audio system. 3) Improve customer satisfaction by addressing customer complaints quickly Service recovery is the last line of defense to your customer satisfaction. The hotel industry can be a tough one with requests and complaints coming in online, by phone, email or in person with the guest leaning over the welcome desk. One of the key responsibilities of any guest services manager or customer service leader is customer satisfaction measurement. By addressing requests quickly, a hotel will have fewer complaints. When asking the hospitality staff for an extra pillow, blanket or batteries for a dead remote, a guest expects

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RETAIL BUSINESS INTELLIGENCE ISSUE 08 / OCTOBER - DECEMBER 2014

DEFINING REGIONAL STRATEGIES

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ISSN 2305-5561

ISSUE 08 / OCTOBER - DECEMBER 2014

RETAIL BUSINESS INTELLIGENCE EDITION 010 | MAY 15TH - AUG 15TH, 2015

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RETAIL BUSINESS INTELLIGENCE DEFINING REGIONAL STRATEGIES

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Take the extra step to follow hotel management companies with solid management procedures to help you put these proper procedures in place. However, a staff well versed in positive customer satisfaction creating policy coupled with a strong sense of knowing customer needs and pride in job performance will create an environment that draws people in and leaves them with a lasting good impression.

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This isn’t to say a well-run hotel will never get bad reviews. A certain percentage of customers will complain no matter what. Use these opportunities to learn from what disappointed customers and structure your system on how to achieve customer satisfaction around the positive and negative reviews.

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4) Train your staff on improving customer service When management provides a well-trained staff with an emphasis on working together for the benefit of the customer, a hotel runs more smoothly and this translated to greater customer satisfaction. The constant goal in the mind of all staff members should be centered on customer satisfaction. Customers in the hotel industry are notorious for high expectations and complaints. A staff well trained in managing complaints, but more importantly avoiding them in the first place, will do better overall.

REACH YOUR TARGET AUDIENCE AFFORDABLY 772305

quick service. Waiting an hour or more for remote batteries or that extra blanket will earn a hotel a bad review for not caring or slow service. A quick turnaround to a question online could make the difference between gaining or losing a potential customer as well.

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INSIGHT RETAIL #11 | OCTOBER - DECEMBER, 2015

INSIGHT RETAIL #10 | MAY 15TH – AUG 15TH, 2015

EDITION 04 | AUG 15TH - NOV 15TH, 2015 08 556001

ISSN 2305-5561

556001

ISSN 2305-5561

772305

RETAIL BUSINESS INTELLIGENCE

556001

ISSN 2305-5561

ISSUE 08 / OCTOBER - DECEMBER 2014

DEFINING REGIONAL STRATEGIES

772305

ISSUE 08 / OCTOBER - DECEMBER 2014

9 772305

556001

ISSN 2305-5561

772305

DEFINING REGIONAL STRATEGIES

EDITION 03 | APR - JUN, 2015

9 772305

ISSN 2305-5561

EDITION 03 | APR - JUN, 2015

RETAIL BUSINESS INTELLIGENCE

Unlocking Africa’s retail opportunities

BE PART OF THE DISCUSSION

5) Track, analyze and report on customer satisfaction Customer satisfaction will often times be tied to your level of customer communication. By creating a dialogue with customers, hotel management can see strong points and weak spots in customer service. Feedback can be gathered online in review section of websites combined with review cards in room and front desk logs. These tools, used correctly, can be extremely helpful in staff meetings and training sessions, and at the management level for implementing policy. There are a number of customer satisfaction tracking companies and tools available. Some of these other tools include analysis of how customers’ book and what led these customers to choose a particular hotel versus a similar one down the street. Gathering this type of information with hotel reservation service tools and using it properly can be a huge plus in gaining new customers and keeping existing ones. The hotel industry is thriving yet competitive. Hotel customers want exactly what they expect whether it’s a simple clean room and good night’s rest or an artfully decorated clean room with numerous amenities. When management has a well-trained staff taking pride in customer recognition and customer satisfaction, the hotel will earn new and repeat customers.

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HOSPITALITY EQUIPMENT

InterSol Kenya Ltd - helping you put Video Conferencing on the MENU

nstall state of the art facilities in your meeting and conference rooms and in return you will attract conference business to your hotel both from within and from outside Kenya. Modern conferencing systems will please the event organisers and attendees will enjoy the experience much more. Add audio visual conferencing and share the presentation and debate effectively across the country and around the world. Spread your conference from one meeting room to an unlimited number of locations throughout the world.

Redefining collaboration and communication in the meeting spaces with ICT and Technology Mombasa Hotel Show 2015 is your

annual opportunity to experiment with the latest technology, hear from experts in the industry and see whatâ&#x20AC;&#x2122;s new and how you can get it. We shall be discussing about distance collaboration / Interactive meeting room solution / Digital Signage / Polycom / Logitech Conference cam CC3000e / Vsee / SMART / Genee world / Spectron / Projectors / Extron / Kramer / SLAâ&#x20AC;&#x2122;s /

Intersol have installed collaboration equipment into clients meeting spaces such as United Nations, Nation Media Group, IBM and Equity Bank. We can design, supply, install and support systems for meeting rooms and conference facilities. These can be simple PA systems with a display screen, Interactive LED panels, interactive white boards, single and multi-screen digital signage and video conferencing equipment.

Talk to you collaboration partner, Intersol, today. We are based at:Viking House, 1st floor, Westlands, Nairobi Tel: 0734592468/0724253196 info@intersol.co.ke | www.intersol.co.ke We look forward to working with you in the future. INSIGHT HOTELIER - 05| Nov 16th 2015 - Feb 15th, 2016

HOSPITALITY TRENDS

Emerging Trends in Tourism: Striking Balance

between the Human Role and Technology

Severin Sea Lodge – Ecotourism Enterprise of the Year – 2014. The 10th Edition of the Eco-Warriors Award Ceremony Gala Night will be held on Friday 16th October 2015.

he latest trend in tourism is travel that is rapidly moving past the conventional means in response to a growing market; where in one way or the other, technology will be consumed. This has indeed called industry players to re-invent their business ideals, or risk growing redundant. While the place of soft skills and personalization cannot be entirely replaced by technology, its worth of note that these two aspects have become the inseparable components of the current market mix, for any success story. A report by the World Travel Monitor® notes that traditional business trips are now highly rivalled by the MICE industry (Meetings, Incentives, Conferences & Exhibitions),forcing operators to step up their products models to meet the growing demand. Where a spacious room with horse-shoe set up of banqueting chairs and a white board sufficed just enough, the era is now replaced by a call for teleconferencing, robust Wi-Fi, data and voice connection points, panel displays, and integrated sound system among other aspects.

Undoubtedly the decline in traditional business trips is largely impacted by lack of implementation and adaption of technological solutions.

best what you have, and garnish it with memorable customer experience. “Do not focus on what you wish to offer, but on what the customer wishes for”

In the same breath, the report also observes a sharp decline in countryside tourism owing to the same (tech) challenges, with travelers seeming to have a renewed and rapidly growing interest in urban tourism.

The role of ecotourism Kenya is well recognized within and beyond the region for spear heading global campaigns in support of ecotourism. Embedded on responsible travel and environmental conservation, ecotourism seeks to preserve the natural world while protecting the wellness of the people.

This is very much influenced by new travel habits; whether on WIFI, DSL, and cable or on flight mode, travelers no longer plug out. The very basics of communication stems from technology, and experience sharing has seen another era through the various channels involved. This may lead one to wonder what exactly the future holds for county tourism; which has recently attracted massive investments in a bid to woo new regional and global. As Nafisa Fazal, head of Marketing for online travel firm, Jovago.com explains, ‘it’s not about being the biggest anymore, but giving the best in terms of both product and experience’ This, she cites is the primary factor in getting tourists to look your way; harness to the

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

In contrast to traditional times where visitors would feel encouraged to carry with them ‘souvenirs and keepsakes’ worth memories of their visits, this form of sustainable tourism only recommends photographs as the acceptable takeaway for tourists, and footprints as the commendable leave-in. Other aspects of ecotourism include use of natural and locally available building materials, hiring local guides, charity and donation to local courses and strict adherence to nature’s holding capacity. Lillian Gaitho is the Head of Public Relations & Communication for Jovago, Africa’s largest online hotel booking website Email: lilian.gaitho@jovago.com

Xmass offer of upto 25% discount Special Code for the offer 5060

Contact: 0722512273/ 0733512273 / 0735618726

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INSIGHT HOTELIER - 05| Nov 16th 2015 - Feb 15th, 2016

Yearly subscirption @ Kshs. 5,800/= for 4 consecutive issues.

Where digital meets paper Magazines • Annual Reports • Catalogues • Newsletters • Flyers • Brochures • Posters • Wall, Table and Shipping calendars • Note Pads • Desk Diaries • Book printing • Labels.

Colourprint Ltd. P. O. Box 44466 - 00100 - GPO, Nairobi, Kenya. Industrial Area - Road-C, Off Enterprise Rd. Mob: +254 722-203 645 / 0733-203 645 Wireless: +254 20 2101740 / 41 / 42

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info@colourprint.co.ke, colourprint.nairobi@gmail.com “Producing New Impressions of Excellence”

Year after Year

THE PEOPLE; THE FOOD THE KITCHEN... A PART OF OUR LIFE. On the kitchen line, we offer both Kenyan fabricated kitchens to imported kitchen equipment. These include setups such as fish and chips outlets, coffee shops, juice parlours, restaurant kitchens, hotel kitchens, college and hospital kitchens.

BENHAM

SYSTEM

CATERING EQUIPMENT

Benham International Ltd SUPPLIERS OF BAKING SYSTEMS, CATERING EQUIPMENT, COLD ROOM LAUNDRY & DRY CLEANING SYSTEMS, STAINLESS STEEL FABRICATION.

Are you a service provider for the Hospitality Industry? Get connected to the Hospitality industry now...

Our magazine reaches out to the Hospitality industry directly and indirectly using partners associations such as

Insight Publication P.O. Box 36106-00200 Nairobi. Tel +254 (725) 735 350 690 Email: hotelier@insightretails.com | info@insightpublication.org www.insightpublication.org 16

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

“Most comprehensive Hotel Suppliers expo for the coast region”. Under the patronage of

5 1 0 2 E U G

O L A T A C OW

27th - 29th NOVEMBER 2015 - CITY MALL MOMBASA KENYA

www.mombasahotelshow.com

www.mombasahotelshow.comINSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

Contracts Division, South Africa 20 Main Reef Rd, Longdale, Industria 2093 PO Box 43001, Industria 2042 Tel 011 309 4000 Fax 011 309 4074 Email buhle@bgsp.co.za www.sealy.co.za

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

www.mombasahotelshow.com

HELLO MOMBASA!!

lujan Events is pleased to organize 2nd Coast region’s hotel suppliers’ exhibition - the Mombasa Hotel Show 2015.

This is the number one expo for hotel suppliers who specialize in kitchens, bathrooms, facilities management, technology, security, hotel services, fit out, operating equipment and supplies, HORECA, interiors, lighting and design, hotel build or leisure and outdoor. Supply chain management is a critical component of service delivery in the Hotel Industry. Increasingly, hotels are looking for the most efficient ways to procure supplies as they reduce costs. The show running on the theme, “Getting Back on Track”, is aimed at giving our local hotels, lodges and restaurants an edge by providing a platform to engage and interact with product suppliers and service providers.

Lucy Gacheru - Director Slujan Events

With over 2,500 hotel and tourism professionals expected to visit the event over the next 3 days, it offers a forum to do business with key buyers from leading hotels, lodges and hospitality establishments including; owners, operators, managers, consultants and developers. After a successful 2014 show with the support of the Department of Tourism and Culture Development, Mombasa County and Kenya Association of Hotel Keepers & Caterers (KAHC), we are sure the show is bigger and better as we offer a host of new exhibits, features and even better professional seminars. As we showcase the 2nd show of this nature in Mombasa, we say a huge thank you to all our exhibitors who have shown confidence in us and supported us, our partners and sponsors for believing in the Mombasa Hotel Show and most of all, the Mombasa County Government for the great support and guidance. We see this as a great step towards presenting Mombasa as a prime business and investment destination. Let’s get back on the global arena as a leading travel, leisure and business destination – let’s get back on track KARIBUNI SANA! Learn, Interact, Procure ….and Network. We are glad to host you.

Director - Slujan Events

www.mombasahotelshow.comINSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

Our Partners & Sponsors Organizer Host Partner

Event Publication INSIGHT

SLUJAN EVENTS

Accommodation Partner

Branding Partner

Exhibitors

Under the patronage of

www.mombasahotelshow.com

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

Visitor Bags Sponsor

Exhibitor index (MHS 2015) No. Exhibitor

Booth No.

No.

Exhibitor

Booth No.

AL HALABI REF. & KITCHEN EQUIP. FACTORY LLC (DUBAI)

m103

KENYA MEDICAL RESEARCH INSTITUTE

a65

AL ZAHER GENERAL FACILITIES SUPPLY (U.A.E)

m101b

KENYA TEA PACKERS LIMITED (KETEPA)

t70

BESPOKE HOSPITALITY

m101

KHUBI SOLUTIONS LTD

t60

CADIFF SYSTEMS

a35

LUCKY INTERIORS LTD

t55

CAR & GENERAL TRADING LTD

a10

MANCHESTER OUTFITTERS LTD

t70

CLIQUE LTD

s350a

MANGO LTD

CRYSTAL FROZEN & CHILLED FOODS

s350b

MARINO KITCHEN EQUIPMENT LLC (U.A.E)

s351

ECRYP TECHNOLOGY SOLUTIONS

MJENGO LTD

FLOWER CELLAR LTD

a25

MOMBASA COUNTY

m107

GLACIER PRODUCTS LTD

MORISON ENGINEERING LTD

a45

GVEP INTERNATIONAL LTD

a75

PUBS, ENTERTAINMENT, RESTAURANTS ASS. OF KENYA

HAPPY COW LIMITED

t50

RASHI INFOTECH LTD

s357

HIRLEY FURNITURE LTD

c99

RENTOKIL INITIAL (K) LIMITED

s353

INSIGHT HOTELIER MAGAZINE

SARCDA TRADE EXHIBITIONS

m108

INTERSOL KENYA LTD

s355

SEALY (SOUTH AFRICA)

m102

JOVAGO

SILVER GREENS LTD

s350

KAZAREEN TEXTILE COMPANY

c100

SOFTCHOICE AFRICA

a55

KENYA ASS. OF HOTEL KEEPERS & CATERERS

STARGOLD ENTERPRISES

m108

KENYA ASS. OF TOUR OPERATORS

TALINDA EAST AFRICA LTD

m102

KENYA COAST TOURIST ASSOCIATION

MHS 2015 Schedule of Events DATE 26th November 2015

27th November 2015

28th November 2015

29th November 2015

EVENT

VENUE

TIME

Exhibition Build-up

City Mall, Nyali

8.00am - 12.00am

Exhibition OfямБcial

City Mall, Nyali

2.00pm - 3.00pm

Exhibition Day 1

City Mall, Nyali

9.00pm - 5.00pm

Exhibition Day 2

City Mall, Nyali

9.00pm - 5.00pm

Hotel Technology & Payment Solutions Seminar

City Mall, Nyali

11.00am - 2.00pm

Exhibition Day 3

City Mall, Nyali

9.00am - 5.00pm

Opening Ceremony

www.mombasahotelshow.comINSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

ENTRANCE/EXIT

www.mombasahotelshow.com

Organised under the Patronage of:

c99

s350a

s350b

Floor plan.

c100

s351

m101b

s357

Host Partner

s353

t55

s355

t70

m102

t60

Available

m103

Booked

t61

m107

t61

m108

a25

a55

a35

a65

a45

a75

3M x 6M

170,000

85,000

40,000

COST (KES) Every effort will be made to maintain the general configuration of the floor plan. However, The Organiser reserves the right to modify the plan if necessary, as determined solely by organiser.

EXHIBIT SPACE DISCLAIMER.

PODIUM

For Space Booking, Contact: +254 714 33 22 11

Above prices are exclusive of 16% VAT Conversion rate: $1=KES100

3M x 3M

COST OF BOOTH

a20

a10

2M x 2M

SIZE(SQM)

TO BOOK A STAND CALL: +254 714 33 22 11

DIMENSION (L x W)

www.mombasahotelshow.com

Key:

t50

m104

Floor Layout

27-29 NOVEMBER 2015 CITY MALL- MOMBASA

Drive way

27th - 29th NOVEMBER, 2015 - CITY MALL MOMBASA

Slujan Events is pleased to introduce the

“TECHNOLOGY & PAYMENTS SEMINAR” Technology: Driver of Change & Innovation in the Hotel Industry

“Free to Attend Seminar” This seminar is Powered by 3 Direct Pay.

28 th November, 2015 11.00 AM - 2.00 PM o be held within the precincts of the Mombasa Hotel Show themed “Getting Back on Track” will be hosted by 3G Direct Pay, and is endorsed by the Kenya Association of Hotel Keepers & Caterers (KAHC).

and managers to stay in touch with the consumer and hotel visitor. The seminar will also explore various online payment solutions.The workshop will guide hoteliers through all they need to know about this critical element of a hotel business.

This will be a discussion on the latest trends in technological innovation in the hotel industry, from web based booking portals to social media and the adjustments needed by the hotel operators

Slujan Events has partnered with Kenya Association of Hotel Keepers & Caterers (KAHC) to organize this seminar by inviting its members and potential members to the seminar and the show.

WHO ATTENDS THE SEMINAR

TOPICS TO BE COVERED INCLUDE; • • • • • •

Service innovation to achieve anticipation (booking, visibility, availability) IT innovation to offer simplicity (back office and front desk) Online payments; does & don’ts Customer relationship management innovation to propose convenience Hotel design innovation to enhance brand experience Integration of technological innovation to increase local and regional competitiveness • Cost vs. outcome debate for budget, mid-scale and luxury hotels • Technology of choice: What to implement, when, where and how to assess its suitability for the regional market

Technology Seminar Programme

• Hotel Owners and Investors

• IT Department Staff • Hotel Operators and

• General Managers

Management Companies

• Departmental Heads

• Accountants

• Revenue Managers

• Facility Managers

• Social Media Managers

• Hospitality Marketing and

• Marketing Managers

Consultancy Companies

• PR Personnel

The seminar will be held on the 28th November 2015, the 2nd day of the show.

Timing

Speaker

Topic

11:00am – 12:00noon

Catherine Gathii, Marketing Manager- 3G Direct Pay

Online Arena & Online Payments.

12:00noon – 1:00pm

Anggrey Chabeda, Director- Khubi Silutions

Benefits of having an online Booking Engine with various Payment Options and the importance of Online Marketing.

1:00pm – 2:00pm

Cyrus Onyiego, Country Manager- Jovago.com

New trends of boosting hotel bookings via online/OTA channels.

SEMINAR PARTNERS:

Kate Gathii Marketing Manager- 3G Direct Pay

Aggrey Chabeda Director- Khubi Silutions

Cyrus Onyiego Country Manager- Jovago.com

www.mombasahotelshow.comINSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) Al-Halabi Refrigeration & Kitchen Equipment LLC is

custom built and standard products, using ground-breaking

a pioneering company that designs, manufactures, installs

tools and techniques. During manufacture rigorous quality

and maintains kitchen equipment for discerning hotels,

checks are regularly made to ensure that the final product

restaurants, coffee shops, fast food chains, palaces,

not only meets but also exceeds customer expectations.

hospitals, cafeterias and bakeries. Dedicated to delivering product and service excellence, AlAl-Halabi committed to improving the working lives of its

Halabi’s business model and equipment portfolio have been

customers by engineering solutions that make kitchen

created to respond to its customers’ requirements to deliver

equipment safer, more efficient, and exceptionally cost-

ever-greater levels of quality and value: its highly trained and

effective. Al-Halabi’s product innovations are focused

dedicated team of engineers using their analytical skills,

on saving energy and helping customers to grow their

practical experience and creative talents to provide leading

businesses; a philosophy that is facilitated by the fact that

edge and commercially astute solutions. With showrooms

the company sources only the finest materials and employs

in Dubai (main office), Sharjah, Abu Dhabi, Al Ain, Bahrain

the latest technology.

and Oman. Al-Halabi was one of the first companies in its sector to be awarded ISO 9001 accreditation, and quality

From the initial product inception stage, the company carries

assurance remains at the forefront of all of the company’s

out extensive prototype testing and design proving for both

products and services.

Bespoke Hospitality Ltd is a company specialising on

We work closely with an in-house team of designers & our

design, production & delivery of a broad range of hospitality

production partners to ensure the product formulation is the

personal care products, amenities, accessories, linen &

best for your clients. Commitment to delivery timelines is

Decor.

one of our core promises.

Bespoke hospitality key goal is to provide unique hotel

Whilst we aim to provide customised products, we

amenities & accessories after careful evaluation of

understand the need for options-in this regard, we offer a

individual client’s needs. From package design, product

range of off the shelf products that are carefully designed to

specifications, and unique requests-we cater to this and

impress & enhance the guest’s experiences.

much more with the key goal to differentiating & maintaining

OUR MISSION: To be the leading creative solutions provider

each establishment’s authenticity.

in the hospitality industry.

HotelPlus V9.5 is a comprehensive and user friendly

Membership module handles subscriptions and all other

hospitality management system. Perfect for managing bar

related features very well. Conference module saves you a

and restaurants, hotels, members club, health club and any

lot of time by properly managing bookings, allocating facilities,

other hospitality business. The restaurant billing module sends

billing and more. Other modules include Gym and spa, which

orders to Bar and Kitchen, does the bill, clear as any pay

basically handles the complete operations of a busy gym in

modes (including integration to Mpesa), and room bills are

all aspects.

posted direct to the room or account, and does stocks and The latest version is Version 9.5 which comes after 10 years

recipes perfectly.

of experience in the hospitality solutions industry, tipped by Front office module handles booking by picking them online

over 300 hotels and restaurants users across East Africa to

from the Channel manager, then allows to check in to Direct

be one of the very best in operating controls, ease of use,

guest folio (Guest Ledger) or to company account (City

comprehensive, fairly priced and modern technology. Now

Ledger), and manages payments and guest bills very well,

comes with a seamless link to all major bookings engines and

each and every aspect of room division from house-keeping,

channel manager – as soon as someone places a booking for

to reservations, to guest billing, to guest experience and

your hotel in say booking.com or expedia.com it now picks

online feedback. The stores module handles the complete

that info and loads onto the PMS including payment details

purchasing, storage and issuing process from requisition,

and once checked in it updates the guest folio with all details

approvals, raising LPOs, receiving goods from supplier to

and bill balance, and also has android billing app and android

the store with option of multiple stores, then bar, kitchen and

app for reports, and emails / SMS alerts and many more

other cost centres make requisitions, approved and they

tools and features that greatly assist you the hotelier to greatly

can issues, and when issued it reduces stocks in store and

optimize your operating processes for efficiency and maximize

increases in the bar and kitchen, with excellent stock reports

on gains for your hospitality business.

and all controls that ensure smooth operations at the Food and Beverage costing and controls.

www.mombasahotelshow.com

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

www.mombasahotelshow.com INSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) Car & General is the company behind a wide range of

and engine-related products.

automotive and engineering products in East Africa for

reputable international brand names in East Africa.

We represent several

75years. Car & General is headquartered in Nairobi with branches in Mombasa, Malindi, Kisumu, Nakuru, Kitengela

They include Cummins diesel generators, TVS and Suzuki

and Eldoret. It has subsidiaries in Uganda (Kampala) with a

motorcycles, Piaggio three wheelers, LML scooters,

branch in Mbarara, Tanzania (Dar-es-Salaam) with branches

Briggs & Stratton small petrol engines â&#x20AC;&#x201C; water pumps,

in Arusha, Mwanza and Zanzibar and Rwanda (Kigali). As

lawn mowers, generators, brush cutters, Ingersoll-Rand

part of Tanzaniaâ&#x20AC;&#x2122;s operation, Car & General operates Kibo

air compressors and light construction equipment, Mariner

Poultry Products Limited, one of the oldest chicken broiler

outboard engines, Champion spark plugs, Ferodo brake

farms on the African continent, situated at Moshi.

pads and linings, Eutectic-Castolin welding rods and Electrolux laundry equipment., Kubota Tractors, Toyota

Car & General is the master distributor for Cummins

Forklifts and Garmin GPS.

(gensets, engines & parts) in Kenya, Uganda, Tanzania, Ethiopia, Eritrea, Djibouti, Seychelles and Somalia.

CONTACTS NAIROBI: 0722-209876/3/6, sales.enquiries@cargen.com

Our Vision:

MOMBASA: 0722-209875,cgmsa@cargen.com

To provide power for better living and make customers

MALINDI: 0722-837874, malindi@cargen.com

smile on every street in every town.

KISUMU: 0722-509935, cgksm@cargen.com NAKURU: 0728-606179, cgnku@cargen.com

Our Brands and Products:

KITENGELA: 0723-584635,kitengela@cargen.com

Our product range covers power generation, automotive

ELDORET: 054-2031760, eldoret@cargen.com

Clique Ltd is a wholly owned Kenyan Company established

best for the best. Our brands include Libbey, Elegance,

in 1989. Over the years we have become one of the sought

WMF, Lacor, Continental China, Zieher etc.. Clique Ltd

after names in the domain of trading & supplying Toiletries/

continues to gain strength and new markets through the

Amenities, Bed/Bath Linen, Crockery, Cutlery, Glassware,

support of our satisfied client spanning beyond East Africa

Table Linen & Kitchen Accessories, a one stop shop

including Major Hotel Groups, Government Institutions,

hospitality solution. Our organization makes sure that the

Universities, Hospitals, Corporate Bodies, Restaurants,

products are of optimum quality and procured from the

Coffee Houses & Individuals among others.

Crystal Frozen & Chilled Foods Ltd was founded and incorporated in Kenya in 1987, has been in existence for over 28 years. Based in Nairobi, the company which initially began as an ice cream manufacturing company has expanded its business operations during the years to include import and export of ice cream and frozen foods. Contact Person:

10 26

Diana Makau

Position:

Head of Sales

Contact:

diana@crystalice.co.ke

www.mombasahotelshow.com

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) Dairyland is the leading ice cream company in east Africa

Their current market covers Kenya, Uganda, Tanzania,

more over it has also attained the super brand status.

south Sudan and Rwanda. The dairyland range of products

Dairyland is sought out by almost all ice cream lovers,

include; ice cream, whipping cream, sauces, shakes on

regardless of age or social status.

the go and the new compound cooking chocolate.

With its unmatched quality, a size to suit every pocket and

Dairyland promises fun, affordability, variety, consistently

a flavor for every taste. Dairyland products are available in

high quality and innovation.

leading supermarkets, convenience stores, restaurants, hotels, schools and institutions in the region.

Ecryp Technology Solutions limited is a leading

to partner with customers to create and deliver high-quality

software and solution provider, driven by years of dedicated

IT services in concert with their business objectives

innovation and excellence in the technology industry. Our aim is to always transform your ideas and requirements to

O u r Feature Product

solutions that bring both tangible and non-tangible benefits

Synergy Hospitality Enterprise Resource Planning system,

to your business.

an end-to-end solution that can be used at Hotels, Motels, Inns, Resorts, Bars, Restaurant, Lodges, Hostel, Guest

Our Vision

houses, Golf Clubs, Camps, Furnished apartments and

Is to be an information Technology (IT) service provider

Bed & Breakfast Operations.

that is recognized for the technical skills of its team, for the optimal application of available resources and for the ability

Visit: www.synergypms.com.

Flower Cellar Limited, P.O. Box 20546-00200, 0721552026 Nairobi

GVEP Overview

Value Proposition: Sustainable businesses are longer

Background: Launched in 2002 as a World Bank initiative;

lasting than the effects of direct donations.

spun-out as an NGO in 2006. Current headcount of 80. Locations: HQ in London (UK); field offices in East Africa (Kenya, Tanzania, Uganda, Rwanda), Senegal, and Barbados. Mission: Providing support to businesses working to

Impact: Provided 4m people with improved access, created >3,000 local jobs, avoided 2.7m tonnes of CO2. GVEP has leveraged >$38 million of donor capital, and clients have absorbed >$20m (debt, equity, and grants).

accelerate access to energy in developing countries.

Happy Cow is a fully fledged dairy manufacturer focused

Vision

on producing a diverse portfolio of quality, value added

To be a leading dairy group in East Africa, built on

dairy products. Our portfolio mainly consists of cheese and

recognizable brands that anticipate and satisfy our every

fermented milk products; distributed to leading retail and

customers desires and needs.

food service institutions nationwide and across East Africa. Core Values Mission

Our core values consist of 5 pillars, of which their interaction

Deliver happiness directly from the farm to your table, by

and preservation enable us to support our overall objective

consistently providing a diverse dairy based product offering

of delivering happiness across all our processes:Happy

that is of high quality, innovative and widely accessible.

Customers, Happy Farmers, Happy Employees, Happy Environment, Happy Community

www.mombasahotelshow.com

INSIGHT HOTELIER - 05| Nov 16th 2015 - Feb 15th, 2016

27 11

Exhibitor Listing (Alphabetical) Insight Publication is a subsidiary of Retail Interchange

to those hotels who are not members of the above

Centre Ltd was established in 2012 to create platform for

associations.

Retailers in Kenya and now diversified to Hospitality industry

• All our publication is also distributed during our Retail

using our brand publication Insight Hotelier Magazine a

Events as well as hospitality events organized by our

quarterly publication for Hospitality industry.

partner - Slujan Events. • Magazine is also available online for global readership

Highlights of the publication

from the web link below http://insightpublication.org/

• Insight Hotelier is a Quarterly Business to Business (B2B) Magazine distributed Free to the Hospitality

Contact Details

Industry & Stakeholders

Insight Publications

• Target Audiences are Owners / Directors or managers

Birdi House - 1st Floor,

of Hotels, Restaurants, Camps, Coffee & Fast Food

Along Main Mombasa Rd- Nairobi

shops, Resort & Lodges.

P. O. Box 36106 – 00200

• Solution providers also get the magazine every quarter

Nairobi - Kenya

like training institutions offering Hospitality courses

Tel: +254 735 350 690 | +254 725 350 690

, Equipment and Technology Solution Providers to

Email: hotelier@insightretails.com |

Hospitality Industry etc

hotelier@insightpublication.org

• Distribution Free in – KENYA’s– Major towns with target audience being Hoteliers who are members

insighthotelier@gmail.com Website: www.insightpublication.org

of KAHC, KCTA & PERAK and also done directly

InterSol Kenya Ltd - helping you put Video Conferencing on the MENU

Intersol have installed collaboration equipment into clients meeting spaces such as United Nations, Nation Media

Install state of the art facilities in your meeting and

Group, IBM and Equity Bank. We can design, supply,

conference rooms and in return you will attract conference

install and support systems for meeting rooms and

business to your hotel both from within and from outside

conference facilities. These can be simple PA systems with

Kenya.

a display screen, Interactive LED panels, interactive white boards, single and multi-screen digital signage and video

Modern conferencing systems will please the event

conferencing equipment. Talk to the experts, Intersol,

organisers and attendees will enjoy the experience much

today.

more. Add audio visual conferencing and share the presentation and debate effectively across the country

Viking House, 1st floor, Westlands, Nairobi

and around the world. Spread your conference from

Tel: 0734592468/0724253196

one meeting room to an unlimited number of locations

info@intersol.co.ke

throughout the world.

www.intersol.co.ke

Jovago.com offers over thousands of hotels around the

Jovago.com opens up previously unknown hotels to

world for business and leisure customers to book online.

be discovered, booked and reviewed by the world, and

Jovago Africa is a company owned by Africa Internet

gives property owners access to a world of customers.We

Holding, a leading internet group in Africa owned by

launched operations in 2013 and have offices in

Millicom, MTN and Rocket Internet which also operates a

Nigeria , Senegal and Pakistan. We have over 200,000

number of very successful and reliable companies such

hotels in 211 countries around the world including over

as Jumia, Kaymu, Hellofood, EasyTaxi, Lamudi, Carmudi

1,000 in Kenya. We strive to provide our customers with

and Lendico.

a fast, reliable and easy to use service to book the perfect

Kenya ,

accommodation from the comfort of their own homes. Jovago Asia is owned by Asia Internet Holding, a leading internet group in Asia owned by Ooredoo and Rocket

Jovago.com is part of the AIS SAS group of companies.

Internet.

www.mombasahotelshow.com

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) KENYA

ASSOCIATION

HOTELKEEPERS

(3) Industrial Relations

CATERERS

The Association promotes and protects harmonious

Who we are

industrial relations.

Founded in 1944, KAHC is the principal umbrella

Bargaining Agreements (C.B.As) that are negotiated

organization bringing together hotels, lodges, restaurants,

and signed with the Union in the trade.

membership clubs and prominent airline caterers whose

agreements, elaborate and conclusive methods are

common theme is to render services in the hospitality

enunciated, viz.:

This is achieved through Collective Through such

industry. • Evolving minimum terms and conditions of service, Our Vision

within gazetted remuneration;

Making Kenyan Hospitality “globally competitive and viable” for the stakeholders, who include guests, shareholders, employees,

local

communities,

suppliers

and

the

• Dispute settlement procedures via Joint Industrial Council & Coast Disputes Council; • Liaison with other partners on workers-related issues viz.: the Ministry of Labor, the Federation of Kenya

Government.

Employers, as well as the Industrial Court. Our Membership The Association enjoys a huge membership of mostly star-

(4) Training

rated hotels, restaurants, caterers, lodges, tented camps,

The Association coordinates with the Kenya Utalii College

residential cottages, and casinos.

on Training and Development programmes.

What we do

(5) A common Bond

The core service the Association renders to its members

Membership to our Association gives individual hotels or hotel groups an invaluable stamp of recognition, of

includes;

belonging to an important and reputable organization in (1) Representation

the hospitality fraternity. It affords them a forum to air their

The Association is the principal voice for hotels and

views, discuss common problems, and present a united

restaurants to the government and other agencies on

front as the most fundamental sub-sector of the tourism

matters of regulations, licensing, and policy.

industry.

This role is fulfilled through representation and contribution

The principles of “Engagement”, “Evaluation”, “Recognition”

in such bodies as: Kenya Tourist Board, Kenya Tourism

constitute key guidelines for our membership, while

Federation, Federation of Kenya Employers, The Hotels

establishing ‘Rating’, ‘Certification’ and ‘Standards’ crucial

& Restaurants Authority, Kenya Utalii College, East Africa

to recognizing contributors & stars of the industry.

Tourism Council, Catering & Tourism Development Levy

realize that encouraging ‘Innovation’ makes Kenya’s

Trustees, Tourism Trust Fund, Nairobi Central Business

Hospitality Globally Competitive. We operate and negotiate

District Association, Mombasa & Coast Tourism Association,

with one voice, one vision. Hospitality is our commitment

Coast Development Authority and other forums. Liaison with

and passion. We host and celebrate diversity.

the relevant government organs, including the Ministries of Tourism and Information, Trade and Industry, Finance, and

Ex-Official members

Labour and Manpower Development is key to our profile

KAHC Nairobi Chief Executive Officer – Mr. Mike Macharia

and performance.

KAHC Coast Branch Executive Officer – Mr. Sam Ikwaye

(2) Information Exchange

KAHC WEBSITE: www.kahc.co.ke, E-MAIL: info@kahc.

The Association acts as the principal information exchange

co.ke (Nairobi), infocoast@kahc.co.ke (Mombasa)

network for members and the industry by: • Conducting industry research

Heidelberg House, 2nd Level, Mombasa Road,

• Maintaining an industry data bank

P. O. Box 9977 00100, Nairobi, Telephone:

• Maintaining regular communication with members on

6002538 / 6004419

(020)

issues such as: • Employment regulations

Nssf Building, 8th Floor, Nkrumah Road, P. O. Box

• Government policies on tax and pricing

83378 Mombasa, Telephone: (041) 2228208

• Industry human resource development • Hotels and Restaurants licensing and classification • Security, Safety and Standards • Legislation and Labor laws • Performance Appraisals & Certification.

www.mombasahotelshow.com INSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) KATO Coast Branch has

57 members of various

More importantly, it is also the responsibility of the association

categories A to E; and are located mostly in with more

to ensure its membership maintains the highest possible and

prevalence of tourism activities eg, Diani, Mombasa, Kilifi/

professional standards of operation. And members are always

Malindi.

encouraged to conduct their tour business with confidence, guided by the long standing and credible history of KATO and

KATO Coast Branch is based in Mombasa and charged with

use of the Logo as a re-assurance sign.

the responsibility of coordination and regulation of tours and safaris of its members to enable conducive service delivery

Ralli House

to clients. It also lobby with the government on behalf of

3rd Floor

members about important matters whilst liaising closely

Nyerere Avenue;

with other tourism partners and relevant organizations to

Landline Tel: 041:2315954 & 041:2227721;

ensure that Kenya remains a Destination-of-Choice.

E-mail : coast@katokenya.org

Kazareen Textile Company (KTC) is a name that

state of the art facilities have been for over two decades

exemplifies elegance, quality and luxury.

A leading global

at the forefront of the hospitality business. The company’s

hospitality textiles Company, KTC was established in 1991

after service and replenishment programs make it the

in Cairo, Egypt, home of the best cotton in the world.

partner of choice for Hotel Brands who deserve products and services that go beyond the industry standards

One of the secrets to KTC’s continued success is its total control and ownership of all aspects of the supply

Kazareen Textile Company

chain. From sourcing, design and production, to logistics

Address: 10th of Ramadan City,

& distribution, KTC creates, produces and delivers with a

3rd industrial zone A2,

precision and intensity that is unparalleled in the industry.

Postal Code: 44637 Sharkia, Egypt

With KTC, you are acquiring the best service in the

Phone: +2015413198

business. KTC’s highly skilled associates and network of

www.kazareen.com

Kenya Tea Packers Limited (KETEPA) was registered

certified company and holds Halal and Fairtrade certification

as a private company in September 1977 and started its

for all its products.

operations in January 1978. KETEPA began serving the local market and has grown to supply various destinations

in the world through an intricate export market drive.

KENYA TEA PACKERS LIMITED

Our Head Office is situated in Kericho with various

ketepa@ketepa.com

warehousing and distribution depots spread across the

www.ketepa.com

country. Kericho Head Office KETEPA’s vision is to be a world class beverage

P.O BOX 413-20200

company that inspires moments of happiness in families

Kericho

and our trusted beverage brands have continually refreshed

T: 052 20530/1 M: 0726 555550

our consumers for decades. Our wealth of experience and heritage of quality has firmly placed KETEPA among

Nairobi Office

the largest tea blending, packaging, water bottling and

P.O BOX 57936-00200

marketing company in Africa. Our brands are 100% pure

Nairobi

Kenyan tea recognized for their high-quality worldwide.

T: 020 653745 M: 0726 555552

KETEPA is a truly Kenyan-owned company, manufacturing

Mombasa Office

both cold and hot beverages in Kenya and boasts of market

P.O BOX 81148 – 80100

leader brands including:

Mombasa

• Fahari Ya Kenya

M: 0726 555554

• Ketepa Pride Teabags • Safari Pure Tea

Contact Persons:

• Maisha Pure Drinking Water

Humphrey Mwangi (Head of Sales & Distribution – KETEPA)

• Safari Ice Tea

T: 0725 014918 I E: hmwangi@ketepa.com Caroline Rimberia (Marketing Manager – KETEPA)

KETEPA is an ISO 22000: 2005 and ISO 9001:2008

14 30

T: 0735 811069 I E: crimberia@ketepa.com

www.mombasahotelshow.com

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) The Kenya Medical Research Institute (KEMRI) is

4. Public Health and Health Systems

a state corporation, established through the Science and

5. Non Communicable Diseases

Technology (Amendment) Act of November, 1979. The

6. Sexual, Reproductive, Adolescent & Child Health

Institute is one of the leading health research institutions in Africa.

Research Centres KEMRI has 10 Research Centres distributed geographically

Our vision

in Nairobi, Busia, Kisumu, Kilifi and a Training Centre that

To be a leading centre of excellence in research for human

houses the Graduate School of Health Sciences (KGSHS)

health.

in Nairobi.

Our mission To improve human health and quality of life through research, capacity building, innovation and service delivery.

Products and Services Through its research activities KEMRI has over period of time developed various research products and service namely;Products

Institute’s Motto: The motto of the Institute is “In search of Better Health” towards the realization of the above stated mission. Mandates

1. HEPCELL Rapid® - HEPATITIS B Kit 2. KEMCOM Rapid® - HIV I&II Kit 3. TBcide® - Decontaminant 4. KEMTAQ® -TAQ Polymerase

• To carry out research in human health.

5. KEMrub® - Hand Sanitizer

• To cooperate with other research organizations and

6. SAFIKEM- Hand wash

institutions of higher learning on matters of relevant research and training. • To liaise with other relevant bodies within and outside Kenya carrying out research and related activities. • To disseminate and translate research findings for evidence based policy formualtiona dn implementation. • To cooperate with the Ministry of Health, the National Council for Science and • Technology

(NCST)

and

the

Medical

Sciences

Advisory Research Committee in matters pertaining the research policies and priorities. • To do all things as appear to be necessary, desirable or expedient to carry out its functions.

Services 1. Ethics Review for research protocols 2. The Wellness Programme 3. Conference Facilities 4. Incineration Services 5. Cancer Registry 6. Rapid Emergency Response and Disease Surveillance 7. Clinical Laboratory diagnostic services 8. Food Handling Certification 9. Human DNA Identification and Forensic Laboratory Contact us:The Director, KEMRI

Research Programmes

P.O Box 54840 00200, Nairobi, KENYA

KEMRI has Six (6) Main Programmes, that are aligned to

Tel. +254 (020) 2722541, 2713349

the KEMRI Strategic Master Plan and the Vision 2030 as

Fax. +254 (020) 2720030

follows:-

Email: director@kemri.org

1. Biotechnology Programme 2. Traditional Medicine & Drug Development 3. Infectious and Parasitic Diseases

Website: www.kemri.org KEMRI is ISO 9001:2008 Certified

Khubi Solutions is a software solutions company capable

The methodology followed defines streamlined processes

of delivering comprehensive Web Solutions, Intranet

for application design, technology development, workflow

applications, Client-Server and other Customized Software

and communication with our customers.

applications as per client requirements. Strong technology

The Khubi Solutions QC team ensures that all development

skills are the defining USP (Unique Selling Proposition) of

is bug-free and adhering to the specifications.

Khubi Solutions. The company has engineers and architects working on the Microsoft platform. A team of designers

Contact Details:

and graphic visualisers excel in creating light-weight home pages, creative flash demos, intuitive navigation and user

P. O. Box 76171-00508, Nairobi, Kenya Suite No.5 |

friendly forms and screen layouts.

Ramco-Mayfair, Next to Southern Sun Msapo Close, Off Parklands Road

OUR TEAM

Tel: +254 – (0)20 257 3361

A management team of qualified professionals from their

info@khubisolutions.com

relevant domain areas is in place. The team is committed to

www.khubisolutions.com

excellence and earning profits for its partners / stakeholders without compromising on corporate ethics.

www.mombasahotelshow.com INSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

31 15

Exhibitor Listing (Alphabetical) Lucky Interiors is a company that solely driven to be the

Contact Details: Krishna Centre,3rd Floor, Wood vale

market leader in supply of hotel equipment.

Groove, Westlands

The company has been at the forefront of supply and quick

P.O. Box 59189 - 00200 - Nairobi

delivery of all hotel equipment. It is driven to supply in good

Tel No: +254 722 518 965/ +254 734 861 351

time as well as maintaining quality. The future outlook is to be the leader in supply of all hotel

Contact Person

related equipment while being keen on quality control.

Lucy Gacheru- Director

Manchester Outfitters was established in 1954 and we

Should you prefer, we offer personalized bespoke design

are a fully-fledged uniform manufacturer. We have a well

services done by our team of in-house designers to create

experienced human resource talent and production team

a uniform that reflects your brand and identity.

and we strive to continuously improve on our performance in the industry.

Our mission is to be the preferred choice of uniform suppliers by our clients achieved by our continuous drive

We not only specialize in supplying personalized uniforms

to produce stylish and functional garments that reflect

for various end users, but have set the standards for

the identity of our clients. We mainly deal with Corporate,

uniforms and accessories all over East & Central Africa. We

hospitality, PPE”S among many.

are a ‘One Stop Shop’ for all your uniform requirements with hundreds of different products to choose from.

Mango Limited started production in Nairobi in August

The Mango Limited Warranty

1988; it now employs 85 workers. The factory is located

There is no fixed warranty period.

on Factory Street in the Industrial Area of Nairobi.

furniture free from defects of workmanship or materials

Mango is a Kenyan, private Limited Company owned jointly by Mr Bryan Scriven, the managing director, Mr Misheck Riungu and Mr George Macharia.

We guarantee the

without time limit, but this does not include normal wear and tear or failure due to improper use. For more details access our website: www.mangolimited.co.ke Company contacts:

The Factory

Bryan Scriven, Managing Director,

The factory is divided into three sections:

Email: bryan@mangolimited.co.ke

• Woodwork

mobile: 0274 256198

• Metalwork • Upholstery

George Macharia, Director,

It is a mechanized factory with some 30 machine tools of

Email: nairobiprojectors@inbox.com

all sorts. It has a 180 Kva generator that can operate all 30

mobile: 0722 771821

machines, in the case of a power outage. Patrick Kimathi, Director What We Make

Email: pkimathi@mangolimited.com

We are solely manufacturers, we do not sell other manufacturers’ furniture, or any imported furniture.

mobile 0735 33044

make a complete range of furniture, wood furniture, metal furniture and upholstered items,

Marino Kitchen Equipment LLC has been established

His expertise and extensive knowledge in the field of

in year 2000 and is considered as one of the high-end

manufacturing distribution and selling are primary factors in

kitchen equipment suppliers. Our main showroom is

attaining the Company’s goal. Marino have many branches

strategically located at Naif Road, opposite side Khaled

all over the U.A.E. We also have warehouse located in

Mosque, Deira Dubai.

Sharjah Industrial to ensure prompt delivery to our valued customers; we have a Maintenance Department in Sharjah

The company being managed by highly experienced

and to give you more sufficient service.

management and behind the success of this growing

company Mr. Saleem Al Halabi, the General Manager and

Our Main office located at Naif Road with the original

partner has been in the same business field for continues

showroom of MARINO where we started our growing

25 years in the U.A.E,

business.

www.mombasahotelshow.com

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) Since being established in 1991, Mjengo Limited has

In 2014, the company introduced Spaghetti & Pasta as a

grown from one of Kenya’s largest Trading & Distribution

brand extension of its “Malbros Daawat” portfolio.

Companies into a renowned Manufacturer. Our Biscuit Brand “NuVita” also boasts of approximately Our “Malbros Daawat” brand has grown to become one

50% market share in Kenya & looking to expand our

of East Africa’s leading Brands, having been awarded

distribution to the region.

the “Superbrands” certification 2009/2011, 2012/2014 & 2015/16 as the only distinguished Rice Brand in its category.

Morison Engineering Company(Atlas Fire Security)

standards (AS); Underwriter Laboratories standards (UL);

is a leading supplier of engineering products in this region.

and Kenya Bureau of Standards (KEBS). Our team of

Atlas Fire Security has been in existence for nearly 40 years

Engineers, professionals and skilled technicians are well

and is synonymous with fire fighting equipment in many

experienced in interpreting specifications and requirements

Kenyan businesses and residences. Morison Engineering

of enforcement authorities. With the understanding of these

is wholly owned by Kenyans with its headquarters located

requirements, our engineers and technicians will support

in Nairobi’s industrial area and has a branch in Mombasa

installations as well as provide product training and efficient

Moi avenue.

maintenance to ensure optimum performance of the systems the company deals in.

The company distributes high quality equipment from a number of industry leading companies from around the

Business contacts:

world. Supported with a well equipped office facilities, repair

1. Martin Munene - Branch Manager

workshop and mobile service team, the company business

0720-532 19

activities are focussed on 8 principal product sectors– fire

041-222 9358

fighting equipment, generators, air conditioners, fire alarm & suppression systems, plumbing & drainage, Mechanical

2. Johnson Mwadime - Technical sales excutive

Engineering services ,Electrical Engineering and field service.

0721 789 134, 0706 402 935

Morison Engineering full range of fire fighting products are manufactured to international standards such as British

3. Joshua Ndegwa Service supervisor

standards (BS); European standards (EN); Australian

0721 446 533, 0706 402 935

The Pubs, Entertainment and Restaurants Associ-

We are in the mission to be the most progressive enterprise

ation of Kenya (PERAK) represent members who run

in the hospitality and entertainment business by offering a

and manage restaurants, pubs and entertainment venues.

united front to our members, cost effective services and ensuring that our public image is one of professionalism

PERAK is a non-political organization which operates within

and integrity.

the legal framework of Kenya and we foster an ethical environment for the entertainment industry while uplifting

Our visionary founders vision which we still uphold is to

the industry standards by seeking solutions to challenges

make Kenyan hospitality industry globally competitive and

affecting the hospitality and entertainment sector, creating

viable for all stakeholders including Tourists both local and

a forum for interaction between the government and our

international, shareholders, employees, local communities,

sector, advocating social responsibility through community

suppliers and the government.

service, encouraging communication among our members with the objective of developing ideals and sharing legal

Our headquarters are located in Nairobi on Chania Avenue

advice and creating an atmosphere of trust between

off Menelik Road, Taranaki court.

PERAK and the public at large. For more information log on to our website PERAK’s main objective in short is to bring together

www.perakkenya.co.ke

operators with a view of resolving common problems in the

department through the following cellphone number:

industry, developing a code of conduct for its members and

0722 77 32 38

contact

our

marketing

help members to comply with various regulations governing the hospitality industry.

EXPLOIT PLEASURE!

www.mombasahotelshow.comINSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) Rashi InfoTech provides end-to-end solutions for the

been created by professionals from the hospitality industry

hospitality industry with regards to software and hardware

and are currently being used at well-established restaurant

relating to Point of Sale systems and Property Management

chains locally and around the world.

Solutions. The Protel Hotel Software is currently being used by local Rashi is currently the primary authorized vendor for Protel

well-known brands in and outside Kenya and currently has

Hotel Software based out of Germany, EasiPOS brand of

over 15,000 installs running worldwide. EasiPos Point of

software based out of South Africa and also for AdvanPOS

Sale software is being used at over 10,000 restaurants and

Touch Terminals based out of Taiwan. These products have

retail outlets worldwide.

Throughout the world, home owners and leading brand

Our representation is in all major business sectors

businesses trust Rentokil to protect their people,

providing solutions that are tailor made to suit your specific

businesses and enhance their lives.

requirement whether you are big organization or private customer.

Rentokil is the world’s leading commercial Pest Control and hygiene company providing the highest levels of

Feel free to contact us now, for we are we are experts in the

risk management, reassurance and responsiveness to

essentials. It is the promise that we make to our customers.

customers. Rentokil Initial operates in over 60 countries in

It’s the commitment that we give to our colleagues. Our

all the 5 continents of the world. Rentokil customers enjoy

job is to be the experts, focused on taking care of the

the strengths and expertise of a global organization, with

essentials, so our customers can focus on what they know

the advantage of well researched services being brought

and do best.

near client’s locality, and the business being managed at a local level. As the world’s largest bed manufacturer with dozens

Our beds are specially made to survive the more demanding

of factories worldwide, Sealy has built a reputation for

conditions in the hospitality industry, while retaining their

innovation and excellence spanning over 100 years. When

superb levels of comfort and luxury. They are made extra

choosing bedding for your business, choose Sealy beds

Healthy, versatile, adaptable and dura ble, and your guests

that are orthopaedically designed to provide the best

will love them.

in comfort, support and durability, for a superior sleep experience. Available in a wide range of comfort choices

Just some of the features you will find: Bug Guard

and backed by the Sealy brand, you can be assured your

fabric; Anti-Mosquito fabric; Flame Retardant fabric. You

guests will have a restful night’s sleep.

can trust us to provide dedicated customer support and provide a customized bedding solution that is suitable for

Sealy has a wide range of hospitality beds, from the luxurious

your establishment.

elite to the reliably functional, all offering levels of comfort and durability incorporating a range of unique features. Our

Now isn’t that something worth sleeping on!

Contract beds are Best! Why use a regular bed in your

hospitality@bgsp.co.za

www.sealy.co.za

establishment when you can use Sealy Contracts beds? Softchoice Africa is a software licensing and applications

long-term approach.

deployment solutions service provider. We incorporate four

We sub distribute to over 40 resellers across the East

business practices, namely:

African and SADC region.

• Security and Storage: (Kaspersky, Acronis, Computer Associates, Cyberoam, EMC, Symantec and MacAfee) • Unified Communications and Collaboration: (Citrix, VMware and Gfi) • Software infrastructure: (Microsoft, Adobe, Novell,

Our presence in the EAC and SADC markets is as follows: 1.

parklands, Crescent Road, Nairobi Kenya (in the same

Red Hat) • ERP and SME Solutions: (Focus RT, Microsoft Dynamics, Optima Hotel Management Software)

building as Mustek) 2.

Kampala 3.

Tanzania: (Serving Malawi, Zambia and Burundi)

and improving systems performance for our clients. We

Located at Oyster Bay along 369 Toure Drive in Dar

have licensing professionals across all vendors with various

es Salaam

certifications that provide expertise through a consultative,

Uganda: (Serving Rwanda and Ethiopia) Located at Ruwenzori Towers, 6th Floor Plot 6 Nakasero Road

We provide expert systems knowledge across Software and Licensing Services, all with the aim of reducing cost

Kenya - HQ - Located at 2nd Floor 21 Mecer Place

www.mombasahotelshow.com

INSIGHT HOTELIER - Edition 05| Nov 16th 2015 - Feb 15th, 2016

Exhibitor Listing (Alphabetical) If you are looking for HIGH QUALITY products specifically

• Valances

manufactured for the HOSPITALITY industry, we are the

• BATH TOWEL

company for you We offer 1st class quality, at low wholesale

• Towels

prices, products that are made to last. We offer high quality

• Bathrobes

bathroom amenities and toiletries.

• Bath mats • Face Cloths

Our selections of bed-linen are made from the finest quality

• Slippers

cotton percale Our trade site meets all your hotel linen

• Spa

requirements WWW.STARGOLDKENYA.COM.

• Shower Curtains • TABLE LINEN

We supply

• Chair Covers

• BED LINEN

• Napkins

• KITCHEN LINEN

• Placemats

• Duvet Covers

• Sashes and bows

• Duvets/blankets

• Table Protector

• Fitted Sheets-satin stripes

• Table Runners

• Flat Sheets- satin stripes

• Tablecloths

• Mattress Protectors

• Aprons

• Pillowcases

• Kitchen Textiles

• Pillows

Talinda East Africa is a limited liability company

Mission Statements

incorporated in Kenya and serving the East Africa region.

We endeavor to be the lead system architect and integrator

We are highly experienced with Hotel ICT deployments, as

for every customer we serve, creating the best outcomes

we focus on innovatively applying technology to provide

for each client with ICT solutions that are simple, creative

customized ICT solutions to Hospitality and Education

and responsible.

sectors in Eastern Africa. At Talinda East Africa our pride lies in the work that we do, we are trusted advisers to our

Leading Brands Choose us…

clients and offer excellent execution in our work. We ensure our solutions offer your guest a memorable experience.

Alba Hotel, Eka Hotel, Panari Hotel, Dusit hotel & Resort, Laico Regency, Finch Hattons,

Vision To be the most trusted ICT system architect and integrator for Medium sized business in East Africa.

A HOSPITABLE WORLD… ENHANCED BY ZAT:

Our international sales network is helping ZAT surge

ZAT is a specialized exporter and domestic supplier to the

forward, breaking new frontiers as we expand our customer

global hospitality business. With ten years of experience,

base.

ZAT has emerged as a market leader, providing high quality products to customers in the industry across the GCC

Committed to clients and delivering the best every time,

region.

ZAT works with dedication, intelligence and precision to assess market requirements and remain a step ahead. This

A SPECIALIST IN TURNKEY PROJECTS:

earns us a reputation for reliability and excellence, giving

ZAT supplies a variety of items the hospitality business

our clients an edge over the competition. Meeting global

requires - from room furniture to guestroom amenities, from

demands in our inimitable style, we are ZAT, adding a little

tableware to lobby decor, from the necessary to the luxury

extra to whatever we do.

- on time and at competitive rates.

www.mombasahotelshow.comINSIGHT HOTELIER - 05| Nov 16

2015 - Feb 15th, 2016

See you next year!

AUGUST 2016 NAIROBI-KENYA To book a place at KHTF EXPO 2015, please contact:

Tel: +254 714 33 22 11 +254 20 267 1 625

E-mail: info@slujan-events.com

“CLOCK IN EARLY”

INSIGHT E HOTELIER a s t a- Edition n d 05| C Nov e n16t thr 2015 a l -AFebf r15i thc, 2016 a’s

Largest Food & Hospitality Industry Event www.mombasahotelshow.com