Insight Retail Magazine Edition 019 by INSIGHT PUBLICATIONS

EDITION 19 | AUG - OCT ‘18

772305

556001

SUPERMARKETS | BOUTIQUES | BAKERIES & BUTCHERIES | PHARMACIES | FURNITURE & ELECTRONIC STORES

ISSN 2305-5561

YOUR SUBSCRIPTION COPY

Now available in...

YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

Technology Trends

• Central Kenya Region • Eastern Kenya Region • Coastal Region

RETAIL STATISTICS 2014 TIER 01

(HAVING 15 BRANCHES AND ABOVE)

52 Branches 12 Counties 4 Countries

36 Branches 7 Counties 3 Countries

TIER 02

(HAVING BETWEEN 5-15 BRANCHES) Chandarana Supermarkets Saltes Supermarkets Cleanshelf Supermarkets Eastmatt Supermarkets Selfridges Supermarkets

8 Branches 7 Branches 6 Branches 6 Branches 6 Branches

2 Counties 2 Counties 4 Counties 3 Counties 2 Counties

Ukwala Supermarkets Tumaini Supermarket Khethia Supermarkets Magunandu Supermarkets Mulley Supermarkets Mathai Supermarkets Budget Supermarkets

6 Branches 6 Branches 5 Branches 5 Branches 5 Branches 5 Branches 5 Branches

5 Counties 3 Counties 3 Counties 4 Counties 1 County 4 Counties 3 Counties

Bakery Trends

56 Branches 14 Counties 2 Countries

TIER 03

(HAVING BELOW 4 BRANCHES) Kassmatt Supermarkets Setlight Supermarkets Quick matt Supermarkets

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018 MORE STATS

www.insightpublication.org IN THE EAST AFRICA

30 Branches 13 Counties 1 Country

4 Branches 4 Branches 4 Branches

1 & SUPPLIER GUIDE

2 3 3

BAKERY EQUIPMENT & ACCESSORIES

PROOFER

OVEN

DOUGH MIXER

PASTRY SHEETER BREAD SLICER

SERVE OVER COUNTERS

BREAD DISPLAY BASKETS

BREAD UNITS

Renova Limited, Viraj Complex, Godown No 16 Tel : 0707 111 666 / +254 20 351 7777/8 | Email: info@renova.co.ke | www.renova.co.ke 2

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

REACH YOUR TARGET AUDIENCE AFFORDABLY

EDITION 16 | JUNE - AUG, 2017

EDITION 17 | NOV ‘17 - JAN ‘18

YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

556001

ISSN 2305-5561

772305

SUPERMARKETS | BOUTIQUES | BAKERIES & BUTCHERIES | PHARMACIES | FURNITURE & ELECTRONIC STORES

772305

ISSN 2305-5561

556001

Now available in...

YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

RETAIL INNOVATIONS

EDITION 16 JUNE - AUGUST 2017

CONTENT

CONTENT Packaging Insight

> Technology Trends

Instore Design

> Retail Innovation

See onPg. Pg.2118 Seedetails details on

> Supplier Listing

Retail Research & Trends

Supplier Management and Guide

EDITION 10 | JUN - AUG 2017

556001

ISSN 2305-5561

772305

556001

ISSN 2305-5561

772305

Pg 8

BAKERY SOLUTIONS

Pg 9

BUTCHERY SOLUTIONS

Pg 10

FAST FOOD INSIGHTS

Pg 12

BAKERY TRENDS

Pg 16

RETAIL MANAGEMENT

Pg 18

DIRECTORY INSIGHTS

Pg 20

RETAILERS LISTING

ELDORET : 20th - 21st March 2018

uni industries

East Africa Launched inLimited East Africa www.insightpublication.org

HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE

KISUMU : 14th – 15th February 2018

NAIROBI: 13TH - 14TH, SEPTEMBER 2017 MERU: 30TH - 31ST, AUGUST, 2017

EDITION 19 AUGUST - OCTOBER, 2018

EDITION 11 | NOV -’17 - JAN ‘18

HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE

INSIGHT RETAIL #17 NOV 2017 - JAN 2018

www.insightpublication.org

INSIGHT RETAIL #16 JUNE - AUGUST 2017

www.insightpublication.org

LAUNDRY INSIGHT

Kitchen solutions

Hospitality Events Supplier Listing Hospitality Training

Supplier Listing

Technology Trends

Tropical Heat

INSIGHT HOTELIER #10 | JUNE - AUGUST 2017

INSIGHT HOTELIER #11 | NOVEMBER 2017 - JANUARY 2018 www.insightpublication.org

+254.735.350.690 +254.725.350.690 INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018 4info@insightpublication.org

EDITOR’S NOTE EDITION 19 | AUG - OCT ‘18

Now available in...

Dear Reader,

YOUR SUBSCRIPTION COPY

SUPERMARKETS | BOUTIQUES | BAKERIES & BUTCHERIES | PHARMACIES | FURNITURE & ELECTRONIC STORES

YOUR RETAIL BUSINESS INTELLIGENCE PUBLICATION

Technology Trends

• Central Kenya Region • Eastern Kenya Region • Coastal Region

RETAIL STATISTICS 2014 TIER 01

(HAVING 15 BRANCHES AND ABOVE)

52 Branches 12 Counties 4 Countries

36 Branches 7 Counties 3 Countries

TIER 02

(HAVING BETWEEN 5-15 BRANCHES)

30 Branches 13 Counties 1 Country

56 Branches 14 Counties 2 Countries

TIER 03

(HAVING BELOW 4 BRANCHES)

Chandarana Supermarkets Saltes Supermarkets

8 Branches 7 Branches

2 Counties 2 Counties

Kassmatt Supermarkets Setlight Supermarkets

4 Branches 4 Branches

2 Counties 3 Counties

Cleanshelf Supermarkets Eastmatt Supermarkets

6 Branches 6 Branches

4 Counties 3 Counties

Quick matt Supermarkets

4 Branches

3 Counties

Selfridges Supermarkets Ukwala Supermarkets

6 Branches 6 Branches

2 Counties 5 Counties

Tumaini Supermarket Khethia Supermarkets

6 Branches 5 Branches

3 Counties 3 Counties

Magunandu Supermarkets Mulley Supermarkets

5 Branches 5 Branches

4 Counties 1 County

Mathai Supermarkets Budget Supermarkets

5 Branches 5 Branches

4 Counties 3 Counties

Bakery Trends

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018 MORE STATS

www.insightpublication.org IN THE EAST AFRICA

RETAILERS DIRECTORY & SUPPLIERS GUIDE

dition 19th of the Insight Retail Magazine is here for you… The only business to business magazine distributed quarterly free to the Retail industry in East Africa. This edition shares insight on the Bakery Trends in the Industry and more insights for set-up’s yet to come over in the industry including the emerging technology trends.

1 & SUPPLIER GUIDE

FOR ADVERTISING AND DIRECTORY LISTING

EDITORIAL & ADVERTISING CALL+254 725 350 690 / 735 350 690 retail@insightretails.com

Insight Retail East Africa CONTRIBUTORS Kyle Tempe Jared – Arc retail Wambui Mbarire EDITOR Leonard King’ali DESIGN/LAYOUT Judith Okong’o 0721496922 PUBLISHER Insight Retail East Africa

In this Edition we have got the Retailers Directory and Supplier guide within the publication which will be an exciting edition to look at by all retail sector stakeholders from retail Investors, suppliers, customers, consultants and retailers among others only that the magazine will be now a subscribed edition as compared to prior past editions. We do always appreciate our esteemed suppliers and industry solution providers who have embraced and partnered with us all throughout our retail events held at Regional and we still look forward for their continues support on the upcoming regional and national event coming up as per the event calendar, do plan to attend the event nearer to your retail outlet or your region. Finally, we would like to thank our readers and the entire retail sector partners for your continued support and contributions making the publication the only reference point in the industry and we urge you to subscribe to the magazine. Happy reading!

© 2018 Insight Retail All material is strictly copyright and all rights were reserved. Reproduction in whole or in part without the written permission of Insight Retail is strictly forbidden. The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Retail or Retail Interchange Centre. Retail Interchange Centre Ltd P.O. Box 36106 City Square 00200 Nairobi, Kenya +254 725 350 690 +254 735 350 690 Email: info@insightpublication.org www. insightretails.com www.insightpublication.org

Managing Editor – Titus Korir

QUOTE OF THE SEASON Did you know that nearly half of customers are still dissatisfied with the customer service that’s offered in your retail store and online? Most consumers with smart phones can research the products they want with quick convenience, and they expect the same experience online to be in your store. • • • •

The leading causes of in-store dissatisfaction are: Returns, exchange process Product prices Availability of coupons, special offers, discounts Sales associate availability (Merchandisers) and customer service

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

RETAIL TRENDS

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

BAKERY SOLUTION

Bakery Equipments Set up’s

ho doesn’t like a delicious fresh loaf of bread or a magnificent muffin? This the simple answer to why we see most of the supermarkets in our wonderful country introducing bakeries into their stores and the rise of the independent bakeries.

one is that the great ones will partner with you through your whole project and ensure your success because they understand that your success is their success. Choose a supplier who

More and more we see people looking for baked products in and around their homes. The convenience of a loaf of bread at home and being able to whip up a quick sandwich whenever a friend pops by or the kids blurt out that classic phrase ‘mom I’m hungry’. For an aspiring business man or woman there are very few opportunities that are as promising as starting your very own bakery. Over the past few years we have seen every major bakery in Kenya extend their production capacity which is a clear indication that this demand is growing and will not soon be satisfied. The major issues that we see when starting a new bakery are lack of industry knowledge, poor quality machinery and an untrained team. The solution to these problems is fairly simple, partner with the right people who can assist you from a small Ksh200, 000.00 startup all the way to a fully automated bakery plant producing over 300,000 loaves per day. The difference between an average equipment supplier and a great

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

is well connected in the industry, will help you make contacts and give you the best possible advice suited to your needs and budget.

BUTCHERY SOLUTION

Butchery Set up Insight’s D rive along any road in any suburb in Kenya and you are sure to pass by at least two mini butcheries serving up the freshest cuts of our world renowned Kenyan beef or my favorite fresh Mbuzi cuts. The question that I ask myself is are we doing these lovely cuts of delicious meat justice?

ensure that the meat is kept safe during the entire duration of the storage process. Be sure to find the right company to partner with to ensure that the machines you buy are

both long lasting and easily maintained. This is the only way that you can ensure your customers safety while giving yourself the competitive edge in business.

With our new found access to the internet we are fast becoming an international world, I must have read of twenty cases of food poisoning on Facebook in the last three months. I hear you asking ‘what can a simple butchery do to save us?’ The solution is a combination of good hygiene and maintaining the cold chain. I have met many people, even those who have been in the meat industry for decades, who do not know that good hygiene starts with great equipment. Many of the lower grade bone saw machines for example will begin to rust after just a few short months of operation. When designing a world class machine the leading companies consult master butchers from around the world to assist them to make the machine as easily cleaned as possible. The second half of this solution is to ensure that your meat remains chilled throughout the storage process. This will limit the ability of bacteria to grow in the meat and keep your customers safe and happy. It is very important to purchase a good quality chiller or freezer to INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

FAST FOOD INSIGHTS

Fast Foods Stores Set up When I sat down to write this article I cast my mind back to a conversation that I have had numerous times with many of my friends here in Kenya. This conversation changes a little from time to time but it basically starts off like this:

and quickly pick a piece of my favorite Kienyeji chicken and some of those delicious crispy French fries has definitely caught me on more than one occasion. The only question that is left to answer is why

Friend: Why would I want to open a fast food shop? Me: Have you noticed how many fast food restaurants are opening up? Friend: Yeah, they are everywhere these days Me: Why do you think that these international brands are opening so many outlets? Friend: Well, I suppose they have a lot of money. Me: But, you do understand that they need to make profits? Friend: Yes, their shareholders would demand this Me: Exactly!!! The truth is that Kenya is becoming urbanized at an unprecedented increase of almost four percent per year. Experts worldwide talk about the effects of urbanization and often refer to how these changes make us cash rich and time poor. We only have to take a look at Mombasa road to see the affect this is having on our ability to manage our time. Being stuck in a matatu for three to four hours a day leaves us with very little time in the evenings to prepare our favorite home cooked meals. This is where we see our fellow Kenyans turning to the bright lights and shining banners of the various fast food outlets. The convenience of being able to stop

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

we are spending our money with these international brands and not our own. I know how much I love Kenyan cuisines, letâ&#x20AC;&#x2122;s hope that some of you reading this take action and we see the rise of many more Kenyan born fast food franchises.

RETAIL HUB FOR:-

info@insightgroup.co.ke INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

BAKERY TRENDS

Bakery Set up Insights Bakery Layout & Design One of the most important components of a successful bakery set up is by ensuring that proper planning has gone into your layout and design. Not only will this facilitate the production process through suitable positioning of products and equipments, but it will help to eliminate problems which may jeopardize product quality and eliminate bakery turnovers. Extraction and Ventilation The right extraction with filtering system for Ovens, Fryers, Proofers and Stoves must be provided in every set ups. Ventilation is vital for bakery for better results for it needs sufficient air flow to keep the bakery comfortable at working temperatures to restrain on overworking and have optimal production which in turn increases its life span and reduces breakdown time. Special considerations are given to air conditioning in relation to air flow over product displays for its key on quality of the final product as well. Practical Principles which assists in the design and layout of a bakery include: • Flexibility Bakery layout design should incorporate ease movement of equipments and workspace without making it major costs. Electrical points, drainage and water supply must be laid out in such a way that it will accommodate the moves within the affected areas. • Food safety Food safety and safe work procedures are two non- compromisable elements of the design. They must be always take priority in the decision making process.

• Hygiene and Housekeeping It’s important that layouts avoid creating small confined areas which will hamper the work flow and creates clutter which is not easy to clean. • Drainage Ensure proper drainage for floor cleaning, oven and prover drains, wash hand basins and wash up areas. Proper grease taps and accessible floor ducts are of priority. The proper drainage system must be carefully laid out so that it can accommodate future changes. • Electrical supply Before committing to the site make sure three (3) phase power supply is available to take care of immediate and future requirements. Additional supply thereafter or at last stages has proved to be a costly exercise. • Water Supply Water supply system within a bakery set up must be flexible and accessible to allow for equipment and department layout changes • Refuse Area All bakeries produce a lot of refuse that must be stored safely for collection. Sufficient space for holding bins must be reserved and have rodent proofers or trappers. Water supply for the area is important due to sequences of cleaning at regular basis on aspect of hygiene management. • Wrapping / Packaging / Holding Area This area is very important as the production and sales areas. It needs to be carefully thought out and designed to ensure smooth product flow with adequate storage and workspace for wrapping and packaging products for sale.

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

A display that looks full Sell more always”

BAKERY TRENDS

• • Display Area Many design incorporate too much display counters spaces which causes high wastage, we do recommend that smaller display works better and have a model of refilling the counters a number of times in the day. Self service is always a better option for customers and at peak period so design service system that will enable to showcase products and maintain the right food safety standards. A display that looks full sells more, Keep the size of your display areas smaller and fill up more frequently from back up stock.

Approved smooth surface that is easily cleaned and sanitized

Display shelving is preferably wooden or basket for ease of moisture content management 4. Containers Storage containers within the store shall be required and must meet the following criteria, • Made from a food safe material / Food grade materials. •

Approved smooth surface that is easily cleaned and sanitized

•

Tight fitting lid

Elements of Design

•

Clear labeling

1. Production Area

5. Refrigeration Area

A production range dictates what production area/departments needed for both short term and long term should be considered at the set up stage, this will help on ease of work flows at the peak time of productions. In baking section, proper extraction and drainage is essential for the ovens and proofers.

a. Cold room Cold chain is important for food safety requirement hence there should be adequate cold storage space for storing chilled ingredients. A strict policy of storing cooked separated from raw must be maintained. There must be sufficient refrigeration space to store semi processed components and unbaked products as a buck up stock.

2. Storage Area Adequate space, shelving and container space must be provided for. Flour always requires a separate storage room while Packaging is stored in a separate area away from ingredients. 3. Shelving Shelving within the store must be considered for: • Sufficient space allocation to hold storage containers •

Strong support to hold the weight

b. Freezer Freezers are needed for storing back up stocks for peak season 6. Wash up Area A bakery produces a steady flow of dirty pots, pans and utensils, a good spacious wash area with storage racks are key for smooth work flow. This are will be wet always and should not be near production area due to contamination aspects to be managed.

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

SUPPLIER MANAGEMENT RETAIL RETAILTRAINING TRAINING 5TH EDITION

in pictures

2018

NAKURU REGIONAL CONFERENCE 2018

KISUMU REGIONAL CONFERENCE 2018

4th Edition of Coastal Region Retailers Conference@ Royal Court Hotel Mombasa Event Itinerary on 05th December 2017( Tuesday) Theme: Packaging Insight & Retail TechnologyTrends 8.30am

Registration and Networking Session

9.00am

Welcome note & Introduction

9.30am

Event Opening / Welcome note By: Titus Korir / Event Organizer- RIC Ltd

10.00am

Tea Break / Networking Session

10.30am

Retail Hardware & Software Pergamon Group Ltd By: Stellah Waweru

11.30am

Retail Packaging Requirements NEMA Representative – HQ & Coastal Region By: Anne Theuri

12.30am

Retail Financing – Leasing Options for Retailers Rentworks East Africa Ltd By: Walter Nyakwaka

Sponsors & Partners Include:-

1.00pm

Lunch time & Networking Session

2.00pm

Retail Software Insights Aspire Solutions Ltd By: Gabriel Aura

3.00pm

Retail Standards from KEBS Perspective Kenya Bureau of Standards By: ?? Regional Manager - Coastal Region

3.45pm

Retail Trends By: Titus Korir

4.00pm

Tea Break / Networking Session / Panel Discussion

ASSET LEASING SPECIALISTS 5.30 pm End of Day’s Events… Delegates can leave at their pleasure!

Conference courtesy of:

Media2018 Partner INSIGHT Event RETAIL Organizer #19 AUGUST - OCTOBER,

Event Organizer

Media Partner

Retail Event Calendar 2018 Retail Interchange Centre Ltd T/A Insight Retail East Africa will continue to do the regional and national events for retail Industry come 2018 as per of our annual programmes to creating a platform with an aim of sharing with retailers the new trends, technological changes, training solutions as the supplier get to network and offer solutions to the industry based on the new developments in the industry. Who should attend: Retail owners, Managers, Head of Departments / supervisors from retail outlets within the regions covered Duration of the event: All our 2018 events will be a whole day (1Day) per region/ Cluster exceptional cases apply on Retailers Forum & Conventions which may be 2days

National Retailers Events 2018 â&#x20AC;&#x201C; KE; UG & TZ Country Kenya

Month Retailers Forum + Retail Awards 2018 â&#x20AC;&#x201C; 30th Nov 2018

Uganda Tanzania

Retailers Conference Retailers Conference

Kenya Regional Clusters: Region

Seminar Period

Event Venue Eldoret

North Rift Region Central Rift Region

22nd Mar 2018 (Closed) th 19 Apr 2018 (Closed)

Western & Nyanza Region

21 June 2018 (Closed)

Kisumu or Kakamega

Mt. Kenya Eastern Region Central Kenya (Mt. Kenya) South Rift & Nyanza Region Coastal Region

27th Sept 2018 (Coming Up) 10th Oct 2018 (Coming Up) 24th Oct 2018 (Coming Up) 15th Nov 2018 (Coming Up)

Meru

Nairobi Regions

30th Nov 2018 (Coming Up)

Nairobi

Nakuru

Nyeri Kisii / Bomet

Mombasa

Towns to be represented by Retailers & adjacent Towns Kapsabet, Nandi-Hills, Kitale, Iten, Kabarnet, E/Ravine, Eldoret & Its adjacent towns Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Elburgon, Molo, E/Ravine, Nakuru & Its adjacent towns Kakamega , Mumias , Nambale, Busia, Bungoma, Webuye, Malaba, Siaya, Ugunja, Vihiga, Kisumu & Its adjacent towns Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru & Its Environs Muranga, Embu, Nanyuki, Nyahururu, Karatina, Narumoru , Nyeri & Its Environs Kericho , Sotik, Bomet, Narok, Keroka,Migori, Homabay , Rongo, Kendu bay, Oyugis & Kisii. Voi , Kilifi, Diani , Malindi, Mtwapa ,Mombasa & Its adjacent towns Machakos, Thika, Limuru, Nairobi & will be Open for Retailers from other towns to attend...

ď&#x201A;ˇ Respective dates to be confirmed in due course***

Â&#x2013;Â&#x2020;ÇĄ Ç¤ Ç¤ Â&#x2018;Â&#x161; ÍľÍ¸ÍłÍ˛Í¸ÇŚÍ˛Í˛Í´Í˛Í˛ Â&#x192;Â&#x2039;Â&#x201D;Â&#x2018;Â&#x201E;Â&#x2039; ÇŚ Â&#x2021;Â?Â&#x203A;Â&#x192;Ç˘ ÎŞÍ´ÍˇÍśÇ¤ÍšÍľÍˇ ÍľÍˇÍ˛ Í¸ÍťÍ˛Č&#x20AC;Í˛ÍšÍ´Íˇ ÍľÍˇÍ˛ Í¸ÍťÍ˛Ç˘ events@insightretails.com Č&#x20AC; www.insightretails.com

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

RETAIL MANAGEMENT

The Basics of Retailing Anyone familiar with the retailing business will tell you about the five P’s or the basics of retailing; • People • Product • Price • Placement • Promotion With the advent of e-commerce, it seems most retailers have strayed away or forgotten these vital P’s assuming that they are no longer relevant to their businesses. Take a look at how some businesses offer their services to clients in the respective stores – the interaction could clearly bring out a lack of focus in training, development as well as a sense of follow up to ensure that the high quality standards trained are actually implemented. People - also means that the customer and what focus is placed on him when making any retail decision nowadays. Questions that linger around this include; do we start with the end in mind or do we start with the bottom line in mind chasing paper exercises. If customers do not spend, you have no bottom line! One could also go through the P’s and do

any number of store mystery shoppers to determine he has applied these and also find out the status of the bottom line looks. It is against this background, that Retail Six Solutions (RSS) was established – to assist smalls and medium sized retailers. The 5 P’s form the foundation of Retail Six Solutions DMCC business focus, and the effort would be to work with clients to establish a strong foundation in each of these areas. Retail Six Solutions DMCC has partnered with Interconnection Trading Group from Brazil to bring Brazilian Brands to the region and also partnered with TALEO Consulting from South Africa for People development and Retail Company Strategy. We also work with Designboxz from UAE to do specific product and seasonal lines for retailers and facilitate the sourcing of fashion and footwear and in discussion with Groups from the UK, Italy and India to bring great concepts to Africa and help in building the retail offering for the consumer. Why Retail Six Solutions DMCC for your business in Africa? RSS understands the challenges and opportunities within the African retail scene

and how to manage them both. The company works with clients to establish a clear and well thought through strategy to develop or improve their businesses. RSS has an established network in all retail verticals allowing it to call on support for its clients and work with them to deliver success. As reflected in its logo and name, RSS remains passionate about retail taking into consideration the dynamism of the subsector to deliver as per the expected promise. Africa – the last frontier No doubt, all the major global retailers are playing a wait and watch with Africa and some have even ventured close to entry. So what does this mean for retailers currently doing business in Africa? As long as the landscape is still not attractive for potential larger investors to set shop, existing retailers ought to be making their businesses work better and making sure that future competition does not sway away one’s current client loyalty. In simple terms, revisit your 5 P’s to find out whether you the best retailer you can be for the market you are in. Raymond Healy – Director, Retail Six Solutions DMCC. www.retailsixsolutions.com

Retail Six Solutions DMCC Retail Six Solutions is a boutique advisory services firm based in Dubai. Our focus is to assist the retailer in optimizing their operations and bring in efficiency by leveraging the experience of a small dedicated retail core team and their network of vertical experts. With experience of more than 25 years in retail, we are able to work with you and identify opportunities for operational and process improvement. We have an extensive network that supports us and gives you the results you are looking to achieve. What makes us different is our focus and dedication to seeing projects from inception to success. What we do: • Management Consultancy • Sourcing and Procurement • Cost Control & Risk Management Services

• Feasibility Studies • Quality & Standardization Consultancy • Human Resources Advisory and Development

We’d love To Meet You In Person Or Via The Web! Mobile: +971 56 676 2751 | +971 56 521 7253 Email: info@retailsixsolutions.com | www.retailsixsolutions.com

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

RETAIL SECURITY

& SUPPLIER GUIDE

d e t s i tL

n.o o i t a blic

ght i s n i info@

(Directory Extract) INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

DIRECTORY INSIGHTS

East African Retailers Directory Insights Insight Retail East Africa Endeavors to introduce you with the 1st edition of Retailers Directory and Supplier Guide - 2018 Edition, The first of its kind in the region which clusters the region Retailers by Country, Regional PRODUCTS ONand TAP and National for Formal retail set-ups mainly Supermarkets’ subsequently other related Retail stores for Hardware, Apparels, Automobiles, Auto-Parts, Pharmacies, Beauty Shops amongst others. In this Edition, we have clustered retailers by Tiers of which is characterized by number of stores under one management which is currently dominated by family owned retailers and few of foreign owned retailers who have just entered the retail space in the region Suppliers listing undertaken on this Directory extract are CAPEX Solution providers of Products and Services like the Equipments, Furniture and Fittings, Hardware and Software solutions, Security, Financial services among others to the retail sector are encouraged to get listed for market visibility.

Get listed for only Ksh. 5,800 per quarter 0725 350 690 | 0735 350 690

Email: info@insightpublication.org | www. insightpublication.org

Retail Financial & Others

ASSET LEASING SPECIALISTS

RentWorks East Africa Ltd Liason House, Ground Floor, State House Avenue P.O. Box 16521 - 00100, Nairobi Tel: +254 (0) 20 2737006/7 | 0700 634 428 | 0789 500 377 Email: info@rentworks.co.ke Website: www.rentworks.co.ke Category - Retail Financing • Asset Leasing

Farming Solutions Ltd Celian House, Embakasi Village Next to Total Petrol Station P.O. Box …., Nairobi Tel: +254 722 249 600 Email: info@farmingsolutionsltd.com www.farmingsolutionsltd.com Category - Retail Furniture & Fittings • Milk Dispensers • Pasteurized milk supply

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

Biashara Factors Ltd Finance House, 11th Floor, along Loita Street P.O. Box 66065-00800, Nairobi Tel: 0714 058 769 Email: info @ biasharafactors.com www.biasharafactors.com Category - Retail Financing • Invoice Discounting • Payroll Financing • LPO Financing

RETAIL SECTOR SUPPLIER GUIDE Retail Equipment, Furniture & Fittings Solutions uni industries Ashut Engineers Ltd Nyahera Road, Off Lunga Lunga Rd Industrial Area – Nairobi P.O. Box 44669-00100 Nairobi, Tel: +254 (020) 2494566 020-2499665 Mob: 0737 556780 0715 416844 Email: infoeng@ashut.com saleseng@ashut.com www.ashut.com Category Retail Furniture & Fittings • All kinds of Shelves & checkout counters • Stores racking

Kenya Racking & Shelving Ltd Ideal Ceramics, Godown 3 Along Main Mombasa Rd, Opp. Sameer Business Park P.O. Box 66610- 00800, Nairobi Tel: +254 (0) 728 962 777 0725 247 061 Email: sales@shelves.co.ke www.shelves.co.ke Category Retail Setups - Furniture & Fittings • Shelving Solutions • Racking Solutions & • Other Accessories – Shopping Carts, Baskets & Check Out Counters

East Africa Limited

Mandev Complex, Mombasa Road, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 738 703 983 0727 762 242 Email: info@uni-eastafrica.com www.uni-eastafrica.com Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves

Nairobi Kitchen Care Ltd Allbid House, Along Main Mombasa Rd P.O. Box 44669-00100 Nairobi Tel: +254 (0)725 351 079 0727 246 209 Email: info@nkc.co.ke www.nkc.co.ke Category Retail Setups- Furniture & Fittings • Retail Furniture & fittings – Shelves , Checkout counters • Set ups for Deli / Butchery / Bakeries etc

Renova Ltd Viraj Complex, Unit 16 Mombasa Rd, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 707 111 666 020 351 7777/8 Email: info@renova.co.ke www.renova.co.ke Category Retail Setups- Furniture & Fittings • Retail Set ups for Deli / Butchery / Bakeries etc • Retail Shelves & stores rackings • General Fittings

Retail Softwares, Hardware & Security Solutions

Aspire Software Ltd Spring Valley Business Park Lower Kabete Road, Westlands P.O. Box 63173-00619, Nairobi Tel: +254 729 332288 +254 711 410444 +254 703 700544 Email: info@aspiresoft.co.ke www.aspiresoft.co.ke Category –

Pergamon Group Limited Springette Office Park Block B1, Spring Valley Lower Kabete Road, & Kimathi house 1st floor Tel:+254(0) 20 23766 & 0734 660 572 Email: info@pergamongroup.com www.pergamongroup.com Category Retail Automation & Security Solutions

Retail Automation

• POS Hardware’s & software solutions

• POS & ERP Software

• Security solutions – Hardware’s & Software’s

Total Solutions Limited Level 3, Amee Arcade, Westlands Tel: +254 (0) 20 374 7007 0724 267 814 0737 267 813 Email: info@totalsolutions.co.ke www.totalsolutions.co.ke Category Retail Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions • Card Printers & Technology

Barcode Global Standards 1 (E.A) Ltd CPF Building (Cannon House) - Annex B19 / B20 P.O. Box 70083 –00400 Nairobi Tel: +254 20 2229962 Mobile: 0711 717717 0738 717717 0713 717717 Email: info@bgs1eastafrica.com bgs1eastafrica@yahoo.co.uk www.bgs1eastafrica.com

Category Retail Automations • Retail Barcodes(KEBS Endorsed) • Tracking Management Solutions • Software management solutions - Retail, Hospitals, Library Etc

Vortex Solutions Limited 4th Floor, Soin Arcade, Westlands Road, Westlands P. O. BOX 17907 – 00100 Nairobi, KENYA Tel +254 (0)20 20 10 845 Mobile +254 (0)733 480544 Email: info@vortexsol.com www.vortexsol.com

Category Retail Automations • Retail Software –Stores & Inventory Management / POS / Consulting • Internet Solutions • Custom Software’s • ERP Fusion Software • Payroll System &Time Attendance • Loyalty & Fuel Card Management • Domain Registration and Web hosting.

Retail directory by INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

RETAILERS LISTING

Khetia Drapers Ltd

T/A – Khetia’s Supermarket P.O. Box 668 - 30200 Kitale – Kenya Tel No: +254 054 31821 /22 Email: info@khetia.com Website: www.khetia.com Branches: 13 Branches | 6 Counties Kitale(2) , Eldoret(2), Bungoma (4), Webuye(1) Kisumu (2) Kakamega (1) Busia (1) RETAILER TIER: Tier 2 < 6-15 branches>

Eastmatt Supermarket P.O. Box 54816 - 00200 Nairobi – Kenya Tel No: +254 20 6530418/ 458 Email: info@eastmatt.com Website: www.eastmatt.com

QuickMart Supermarket

P.O. Box 2361 – 00621 Village Market – Nairobi – Kenya Tel No: 0726 666 900 | 0726 666 699 Email: info@quickmatt.co.ke Website: www.quickmatt.co.ke Branches: 8 Branches |4 counties Nakuru (2) , Ruaka (1), Kiambu Rd (1), Eastern Bypass (1) Kikuyu (1) Kahawa Sukari (1) Ruai (1) RETAILER TIER: Tier 2 < 6-15 branches>

Shivling Supermarket P.O. Box 477 - 40300 Homabay – Kenya Tel No: +254 059 22423 Email: Website:

Uchumi Supermarkets Ltd P.O. Box 73167 - 00200 Nairobi – Kenya Tel No: +254 20 80200801-5 Mobile: 0722 205 442 | 0733 410 028 Email: customerservice@uchumi.com Website: www.uchumi.com Branches: 14 Branches | 7 Counties Kericho (1) , Eldoret(1), Kisumu(1), Meru(1) Nairobi (9) Juja (1) RETAILER TIER: Tier 2 < 6-15 branches>

MAGUNAS SUPERMARKET P.O. Box 990-00600 Nairobi, Kenya Tel: +254 (0) 704 306 931 0701 937 586 Email: magunashqs@gmail.com Website: ****

Branches: 12 Branches | 5 Counties

Branches: 10 Branches | 8 Counties

Kajiado(1) Kitengela (1) Mwea (1) , Nairobi (4) Kangundo/Tala (1)

Kisii (2), Kericho (1), Luanda (1), Migori (2) Oyugis (1) , Keroka (1), Nyamira (1), Homabay (1), Awendo (1), Mbita (1)

Muranga (1) Kahawa Wendani (1) Karatina (1) Meru (1) Kitui (1) Embu (1) Chuka (1) Sagana (1) Kerugoya (2)

RETAILER TIER: Tier 2 < 6-15 branches>

Branches: 8 Branches | 4 Counties

CLEANSHELF SUPERMARKET LTD

P.O. Box 1200 – 00217 Limuru, Kenya Tel: +254 20 357 8929/30 Mobile: +254 20 357 8929/30 Email: info@cleanshelf.co.ke Website: www.cleanshelf.co.ke Branches: 9 Branches | 5 Counties Limuru (1) Kahawa West (1) Kiambu (1) Ruaka (1) Nyahururu (1) Langata (1) Wendani (1) Kerugoya (1) Rongai (1)

PRAIZ SUPERMARKET P.O. Box 14 – 10106 Othaya – Kenya Contact Person: Philip Githaiga Tel No: 0703 748 716 Email: philipgethaiga@gmail.com

CENTRAL SUPERMARKET

Branches: 1 Branch | 1 County

P.O. Box 219 – 10204, Kiriaini – Kenya Contact Person: Alice Theru Warui Tel No: 0721 626 888 Email: centralprousure007@gmail.com

OTHAYA – STAGE

Branches: 3 Branches | 1 County

RETAILER TIER: Tier 1 < 1-5 branches>

OTHAYA, KIRIANI, MUKURWEINI

RETAILER TIER: Tier 2 < 6-15 branches>

INSIGHT RETAIL #19 AUGUST - OCTOBER, 2018

RETAILER TIER: Tier 1 < 1-5 branches>

RETAILERS LISTING

TUMAINI SELF SERVICE LTD P.O. Box 339 – 00507 Nairobi, Kenya Tel: +254 20 2381941 Mobile: 0772212142, 0771681972 Email: info@tumaini.co.ke Website: www.tumaini.co.ke

ROADMAP SUPERMARKET P.O. Box 1068 - 10400 Nanyuki – Kenya Contact Person: Duncan Ndegwa Tel No: 0722 891 433 Email: ndegwa.duncun@yahoo.com

P.O. Box 2417 – 01000 Thika, Kenya Tel: +254 726 692 210 Email: info@countysupermarket.co.ke www.countysupermarket.co.ke

Branches: 1 Branch | 1 County

Branches: 3 Branches | 1 County

TIMAU (1)

Kenol (1) Kabati (1) & Kagumo (1)

Mayfair (1) Kondele (1) Rongai (1) Nyalenda (1) Utawala (1) Donholm (1) Fedha (1) Outering (1) & Pipeline (1)

RETAILER TIER: Tier 1 < 1-5 branches>

RETAIL TIER: Tier 1 < 1-5 branches>

RETAILER TIER: Tier 2 < 6-15 branches>

COUNTY SUPERMARKET

Peter Mulei & Sons Limited T/A – Mulley’s Supermarket P.O. Box 438 – 90100 Machakos, Kenya. Mobile: +254 718 522 006 Email: customercare@mulleys.co.ke Website: www.mulleys.co.ke

Choppies Enterprises Ltd T/A Choppies Supermarket P.O. Box 67559-00200 Nairobi – Kenya Tel No: +254 791 334 455/6 Email: info@choppies.co.ke Website: www.choppies.co.ke

Branches: 9 Branches | 3 Counties

Tusky’s Supermarket Ltd P.O. Box 54280 - 00200 Nairobi – Kenya Tel No: +254 706 171 155 Email: customercare@tuskys.com Website: www.tuskys.com

Branches: 12 Branches | 6 Counties

Branches: 60 Branches | 16 Counties

Pioneer (1) Masaa(1) Express (1) Highway(1) Mtaani (1) Emali (1) Kitui (1) & Tala (2)

Nairobi (2), Kericho (1), Kisumu (6), Nakuru (1) Kisii (1), ‘Bungoma (1)

< List available on Directory>

RETAILER TIER: Tier 2 < 6-15 branches>

RETAILER TIER: Tier 3 < 16 branches and above >

Nakumatt Holdings Ltd

Chandarana Supermarket Ltd

Naivas Supermarket Ltd

T/A Nakumatt Supermarket P.O. Box78355-00507 Nairobi – Kenya Tel No: +254 -020-551809/10/12/13 | 020 3599991-4 Mobile: +254 733-632130, +254 722-204931 Email: nakumatt@nakumatt.net Website: www.nakumatt.net

P.O. Box 61600 - 00200 Nairobi – Kenya Tel No: +254 020 350 6112| 329800 Mobile: 0711 080 201 Email: nssshq@naivas.co.ke Website: www.naivas.co.ke

Branches: 45 Branches | 12 Counties

T/A Foodplus’ Supermarket P.O. Box 14078 - 00800 Nairobi – Kenya Mobile: +254 795-899 736 | +254 796 088 338 Email: info@chandaranasupermarkets.co.ke Website: www.foodplus.co.ke Branches: 13 Branches | 4 Counties

Branches: (Under Receivership)

< List available on Directory>

RETAILER TIER: Tier 3 < 16 branches and above >

RETAILER TIER: Tier 2 < 6-15 branches>

RETAILER TIER:Tier 2 < 6-15 branches>

Others Supermarkets (Multi-nationals)

(COMING SOON)

INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018

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KEROSENE OVEN

Main mombasa Road Allbid house, Opp ASL, P.O. Box 49938, 00100. Nairobi. IN 351 079 S O U T H A F R Tel: 020 2133076 / +254 - 727 246 209/+254 - 725 INSIGHT RETAIL # 19 AUGUST - OCTOBER 2018 23 Email:info@nkc.co.ke web: www.nkc.co.ke

SUPERMARKET SOLUTION

Butchery Equipment

Supermarket Shelving

Bakery Bakery Equipment

Refrigeration & Displays

Allbid house, Opp ASL, Main mombasa Road P.O. Box 49938, 00100. Nairobi. web: www.nkc.co.ke Email:info@nkc.co.ke RETAIL AUGUST - OCTOBER, 2018 Tel:24020INSIGHT 2133076 / #19 +254 - 727 246 209/+254 - 725 351 079