Insight Hotelier Edition 012 by INSIGHT PUBLICATIONS

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INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

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HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE

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REACH YOUR TARGET AUDIENCE AFFORDABLY

Pg 6 MANAGEMENT INSIGHT

Revenue Management Strategies

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MARKETING INSIGHT

RETAIL INNOVATIONS

Marketing the key grow your hotel and generate publicity

Packaging Insight > Technology Trends

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> Retail Innovation > Supplier Listing

Retail Research & Trends Supplier Management and Guide 1

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KISUMU : 14th – 15th February 2018 ELDORET : 20th - 21st March 2018

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HOTELS | CAMPS | RESORTS | RESTAURANTS & LODGES RESOURCE MAGAZINE

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LAUNDRY INSIGHT

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INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

MANAGEMENT FEATURE

Mercy Ndegwa, the lady with a passion for hospitality for Over 25 years Published by: Insight Publication P.O. Box 36106 - 00200 Nairobi T. +254 (0) 735 350 690 0725 - 350 690

e. info@insightpublication.org www.insightpublication.org

Editorial team Titus Korir Leonard Kingali

Subscription & Distribution Robert Siele

Advertising Lydia Maurice Anita Rotich

Design & Layout Smartex Creative Graffix Tel: +254 721 496 922

©2018 Insight Hotelier. All material is strictly copyright andall rights were reserved. Reproduction in whole or in part without the written permission of Insight Hotelier is strictly forbidden. The greatest care has been taken to ensure the accuracy of information in this magazine at the time of going to press, but we accept no responsibility for omissions or errors.The views expressed in the magazine are not necessarily those of Insight Hotelier or Insight Publications.

Editorâ&#x20AC;&#x2122;s Note

Dear Reader,

elcome to the 12th Edition of the Insight Hotelier Magazine. Our quarterly business to business publication distributed for free to hoteliers in major towns of the country and also to members of various hospitality associations in Kenya.

In this edition, we address various topics relating to the industry with the theme Revenue management and Marketing Insights which were aligned to the industry trends in the period when our economy is low and we have to think within and outside the box to remain afloat. The Insight Hospitality Conference and Expo has continued to reach out to all regions in Kenya, with upcoming regions being Mt. Kenya â&#x20AC;&#x201C; Lower Region (Nyeri) , Western & Nyanza Region (Kisumu) and Nairobi Region (Nairobi) respectively as per our event calendar 2018 on page 23 of the publication. Titus Korir, Managing Editor

CONNECTING HOTELIERS//

The above could not have been a success if it were not for our co-operative partners - suppliers, associations and government stakeholder institutions and not forgetting our host hotels. We do appreciate all of them for their support. We encourage esteemed suppliers, industry players and stakeholders to continue using our platforms to showcase their products and services as a way of reaching out to their target clientele in hospitality sector for mutual benefits. We do urge Hoteliers also to subscribe and get listed in the magazine for increased visibility and brand promotion. Finally, we thank all our readers and industry stakeholders for your support and contribution. Enjoy the Reading.

FIND OUR COPIES AT ONLINE...

www.insightpublication.org The magazine is available online from the portal http://insightpublication.org/ and you can share your comments and contributions via email: info@insightpublication.org or visit our online portal www.insighthospitality.org 5 INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

MANAGEMENT INSIGHTS

Revenue Management Strategies Quality data is always an essential aspect in relation to revenue management strategies. Use of data acquired from hotels inventory aides the management attain a strategic prediction in terms achieving profitable channels. Provision of accurate date gives the management a profound decision making strategy in availing correct room prices in relation to rise of demand.

An effective marketing strategy is developed in relation to efficiency of data acquired from different sources. As hotels grow so does the data increase, so hoteliers should ensure the data used in their technology is up to date to achieve a positive effect on revenue management. Basing on its impact, technology and specialty in relation to revenue management can cause a limitless effect on a hotelâ&#x20AC;&#x2122;s brand to its customers. Independent or smaller hotels should invest in revenue management systems for a sustainable profitability.

ith the rising managerial responsibilities in the hospitality industry, use of technology has brought great effect on revenue management perspective.

In relation to quality service delivery and pricing, smaller hotel entrepreneurs are emphasized to put more effort in the use of machines compared to large hotels.

EVERYDAY PROOF

NEW

Overpricing and under pricing have been causing a stir in terms of profitability and customer satisfaction. Most hotels lack the specialized capacity to determine room pricing hence ending up incurring revenue impact on the business. Since pricing is determined by room size and seasons, use of revenue technology gives hoteliers the strategic plan in rates determination. The technology non-use effect has been experienced in the smaller hotels whereby they use manual evaluation strategy to determine pricing hence providing low prices to customers basing their focus on customer satisfaction and sacrificing the profitability aspect hence affecting the revenue equilibrium. Room service delivery has revolutionized in the 21st Century. Hoteliers have sorted to using technology during indoors room service delivery which has proved to bring a change in not only profitability but also productivity, for example use of voice over. During this optimization of service delivery, not all hotels have converted their means from manual hence affecting hotel inventory management.

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MANAGEMENT INSIGHTS

Hotel Revenue Managers Insights

otel revenue managers look at the behavior of guests and potential guests to get the most out of the property. They calculate what rooms should be sold to which guests for what price, aligning the products with the customers. A revenue manager has a very heavy workload, and sometimes the weeks and months can get chaotic, but there are a few reports that are vital to help managers keep tabs on their property’s success. Effective revenue managers’ work very hard and whether they look at reports daily or weekly, the numbers give a unique insight into the inner workings of the property. No matter what the week looks like, there are a few reports and data sets that revenue managers should always keep a close eye on and should never miss to review the following; • Reservations. Look at what has been booked from the previous day and pinpoint; – Which market the booking came from – At what price where they booked – How far in advance they were booked and what trends surface • Price analysis. Pricing is a major player in whether the Facility / Hotel is booked or overlooked. Revenue managers need to determine necessary pricing adjustments for high or low activity days / seasons or what the market is reflecting.

“Functional Revenue management is vital, and one cannot overlook the competitors pricing details and expect to grow your business in a competitive state” • Competition’s review. Look at their prices, special offers and their overall bookings.

• Channel analysis. Hotel booking channels may not be streamlined with all of travel channels for it is important to know that all your channels have rooms available to avoid rate parity issues, overbooking or under booking cum no show ups. • Market segment. Look more in-depth into the segments that are booking rooms every week, review and have a target market to the respective clientele. Many reports can be easily compiled and compared on a state-of-theart Hotel management software’s available in the market. When all the data is in one place, it makes gathering and reading reports simple, Analyze them and create more insight to dig on the report and plan more time to put toward a better business strategy which gives immediate and long term returns. More details: www.hotelogix.com

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

TECHNOLOGY TRENDS

HOTELIERâ&#x20AC;&#x2122;S CONVENTION 2018 Conference & Exhibition KENYA 2 Edition Coming up nd

DATE 18th - 19th July 2018

Event updates & booking.... events@insighthospitality.org +254 735 350 690 +254 725 350 690

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INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

VENUE Nairobi

HOSPITALITY AUTOMATION

Preparing your organization for marketing automation

f you are considering using marketing automation in your hotel, you need to first prepare your organization in the following ways: 1. Know your guests IF you are going to get the most out of your marketing automation solution, you must go through the process of defining the types of guests who stay with your hotel up front. Marketing automation relies on segments you create based on commonalities in your guests’ data. Do you want to communicate with guests who have stayed a certain number of times with the hotel or spent a certain amount of money? That’s one segment. What about guests who previously booked through an Online Travel Agency (OTA) ? That’s another segment. You need to think about the different ways you can slice and dice your guest database before you start automating the messages you send to them. 2. Collect the right data Very early on in your hotel marketing automation journey, it will become clear that data quality is everything. Of course, having accurate, current email addresses is critical. So, it’s important to train and incentivize your front desk staff to have incoming guests verify or provide their email addresses upon check-in. They should also, if possible, make note of the guest’s reason for the stay, as well as whether they’re traveling alone, with a spouse, or with children. Having this data can help you get very specific with your database segments, so you can deliver highly relevant content that is more likely to be successful than generic blast emails. Simply collecting guest emails is the first critical step of this process, but data can extend to purchase and stay history, geographical location, and even interests. For example, you could market to golf enthusiasts specifically based on previous tee time bookings. 3. Leverage data across departments It’s important to look at the data you already own, and align goals across departments, to get a full 360 view of your guests. In cases where insights and goals are aligned, a more synergistic relationship can be achieved. For example, the revenue management team has unique insights into a hotel’s guest database to leverage for marketing campaigns. Revenue managers also need to be in lockstep with sales managers, especially where corporate business is a significant portion of occupied rooms. And often revenue management is the final authorizer for corporate rates. Given such high cross-functional integration, revenue teams are starting to get more involved in marketing and sales-related technology decisions.

4. Test on a small subset of your database first Most organizations cannot wait to get started with marketing automation. However, it’s important to run tests with smaller subsets of your database to see what’s working and what’s not working, so you don’t cause a massive spike in opt outs, or worse, spam reports. Every hotel’s customer base is going to be a little bit different, so take time to test on small samples to see how they respond to your new marketing capabilities. It’s also a good idea to warm up your IP address before you jump into marketing automation with both feet.

5. Have patience Ultimately it takes time to get hotel marketing automation working. It requires discipline and commitment as well as buy-in from multiple stakeholders within multiple parts of the organization, including marketing, operations, revenue management, and sales. When implemented correctly, marketing automation really can be a boon to hoteliers that are looking to be movers and shakers in the hospitality industry. However in all the excitement surrounding this emerging technology, it’s incumbent upon hotel marketers to be cognizant of the issues that can arise, and to therefore prepare their organizations accordingly. With the right alignment of goals across departments, maximum profitability can be achieved.

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INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

MARKETING INSIGHT

Marketing the key grow your hotel and generate publicity in terms of publicity and public participation. Different strategic plans have been used in terms of public participation, for example, offering halls for conferences, offering trips around hotels and lodges at no or subsidized cost or charitable events, which increased hotels visibility to the clientele which in turn reduces the gap in terms of customer attraction to the facility for future usage or reference. Enticing offers aid in productivity due to the increased demand of the product and services. For example, in terms of packaging most hotels give tempting offers which makes a client pay for services they werenâ&#x20AC;&#x2122;t intending; including wines and free massage spa.

n recent periods, hotels with great public image have invested greatly in marketing to sell their inventory. Not only marketing is required in larger hotels but also smaller hotel to ensure great productivity is achieved. Marketing has proved to be a strategic plan in realizing business profitability. Online participation has yielded a positive impact on many hoteliers due to the ability to reach a large audience. For instance, online booking has reduced the amount of man- work required to facilitate it. Guests now have the ability to book reservations at their comfort without requiring any movements but just a click. Tracking all the booking links in different websites can be tiresome hence the introduction of channels managers, this involves the ability to control online channels in order to facilitate sell of hotel brands, services and products. Due to the introduction of online booking, payment has also been included in online engines, now guests can book and pay at the same time with limited time spend. Marketing does not only involve sell of inventory but also creating a brands image and awareness. Marketing has had an effect

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

The Marketing Mix principles narrows to four for products and seven for services but not limited to the same as you see some is all about 27 principles depending on your business perspectiveâ&#x20AC;?

Also use of 2 in 1 method, For instance, offering free sodas for customers who buy one box of pizza, this encourages most customers to visit the hotel since they will be required to spend less than required on a product and service but in real sense build customer intimacy to the hotel or facility. Generating weekly or Monthly exhibitions and recreational activities and creating spaces for fun activities gives the guests a relaxing mood and also it gives them time to enjoy services offered by a particular hotel. This also generates revenue, since while having fun clients will be tempted to buy snacks and also pay for services like swimming among other services which are paid up on use within the hotel.

MARKETING INSIGHT • Process This the entire action done by hotel or facility from identifying your client , giving special rates, booking, arrival , stay & explorations of the facility, departure and follow up to know if he/she arrived back to their destination. • Physical Evidence Most hotels / facilities exaggerate what they have and when customers arrives gets disappointed, checks in for a day and leaves the next day - i.e. having 24/7 heated swimming pool and the guest arrives to a facility with swimming pool not working! More Insights of the same, kindly talk to us: info@insightpublication.org Marketing Principles Insights Marketing Mix and Principles has evolved from the 4P’s to 7P’s for the service industry which the hoteliers comes into and we look forward that they consider the same while making the business strategies on Marketing and on highlight to note • Place The place where your hotel is based will never change hence do the best from the location, networks and generate business through all available marketing channels available at your disposal. • People People define the target customers and your staff, how trained are they to serve, may be customer care, Skilled training and refresher courses attendance for professional services like for chef’s, Marketers, Housekeepers etc • Products The products you offer within your set up ranges from Accommodation to recreational facilities which should well be defined as per your clientele. • Price All your products should be competitive in your area of operation and all other factors are considered based on ratings ,value to your customers or customers loyalty amongst others • Promotions Price is always not fixed and we can have seasonal promotions tagged to your products to entice your customers like free Accommodation during your birthday to all your customers holding Active Membership cards to your hotel / facility.

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

MANAGEMENT FEATURE

Mercy Ndegwa, the lady with a passion for hospitality for Over 25 years Give us a brief history about yourself Mercy is a single Mother of two – Richard and Diana and a first borne of Six siblings’ who were all depending on me and I thank God who helped to see me through and since developing a career was a challenge then I opted for some part time jobs to create a living for the entire family. In the year 1983- 1984 I studied Secretarial & Reception course at Rift Valley Technical Training Institute (RVTTI) at Nakuru and later joined Stem hotel, Nakuru as the Secretary to the Managing Director where I was mandated with the role of booking appointment for the Director and managing the hotel reservations desk with his supervision who then become my mentor of which transformed me to developed some passion on hospitality industry. How has the journey been in your passion for hospitality? First of all I started working in a family owned business and then went on to join refresher courses in Kenya Utalii College where I familiarized myself with few management courses which was trickeries while working at The Stem Hotel. After a while I started a green grocery for few months during my maternity break before embarking in field of hospitality once again this time, I decided to work at the Kenyan coastal which was very vibrant then at Shell Beach Likoni before I got an opportunity in Eldoret in 1999, that is at Racecourse Inn which has since changed ownership up to now the Baringo Progressive Co. Ltd which offered me an opportunity as a supervisor and later as a Hotel Manager to date. Racecourse Inn is Located in Uasin Gishu County along Kisumu – Eldoret Highway just past ASK showground in Eldoret with Over 40 staff, having Accommodation facility of 120Pax, Five (5) conference halls for all kinds of meetings and seminars cum Restaurants.

Who has been your greatest mentor? My Mother – a teacher by profession has been the great role model; she opened up the platform to the hospitality industry and The Late Thuku, Director - The Stem hotel. What can you describe as your best moments? During the Somali peace talk summit which lasted for over 8 months, the hotel experienced high revenue generation and profitability which transformed the hotel to the current status. What can you describe as your worst moment? In every business there is always those low moments, for me it was in 2016 when business was very low and almost ended up with me

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

giving up but due to management support we managed to contain the Suppliers’ and Debtors’ debts, Bank Facilities and Salary Arrears which had accrued for months. What has been your main challenge towards this journey? In the early periods having a job and being a single mother was a bit heavy and having a little salary of Kes. 4,000/=, but this couldn’t stop me in pursuing my passion for I had no other available options when you have dependants, what I also learned is that Money is not enough but job satisfaction and passionate of what you do is key to success. I look forward to retire in the Hospitality Industry as a proprietor of a hotel in the future but for now is to move Racecourse Inn to greater heights within the County.

MANAGEMENT FEATURE I advise that on staff poaching, please consult and have smooth transitions for we are in the same industry and customer loyalty is key for we still maintained our clientele no matter the challenge. Who has been your forefront target clientele? Mostly schools, NGOs, churches, Groups have been our target clientele and customer satisfaction is our Motto on top of also offer pocket friendly rates. Personalized service deliver on a one on one relationship has kept the business going from one season to another no matter the stiff competition of over 50 hotels in the vicinity in the past decade. Parting shot to Peer Hotel Managers… Other than being in the hotelier industry, what else do you do? I am a counselor to many both men and women and also to our esteemed customers. How can you describe your progress in terms of competition? Competition is at its peak and we are able to cope and sustain our customers due to our uniqueness on how we do serve our customers who comes from Busia and Nakuru

almost every weekend. On competition, It was sad one day I reported to job and all my peer employees had reported to the next new establishment and we had Guests and event coming up. As a manager I learned a deep lesson on hospitality that you must be able to work on all areas, have backup network of casual employees and to peer owners and managers,

•

To all managers, I do advice them to run their current establishment as their own for reward will come automatically.

•

Make place better than how you found it and be loyal to yourself then others.

•

Remember you are an employee not the owner, do respect the juniors and have open office platform and avoid confrontation with staff.

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

in pictures

3RD EDITION

2018

COASTAL REGION - MOMBASA NOV 2017

3rd Edition North Rift Region Hoteliers Confe th 3rd Edition North Rift Region Hoteliers Event Itinerary on 20Conference & 21st March 2018

th st Time & 21 Day 12018 ( Tuesday 20 March 2018) Event Itinerary on 20 March

erence

9.00am Registration and Networking n North Rift Region Hoteliers Conference Time Day 1 ( Tuesday 20 March 2018) 9.30am st 9.00am Registration and Networking neraryDayon 20th &21 March 212018) March 2018 2 ( Wednesday NORTH RIFT REGION - ELDORET MARCH 2018

Day 2 ( Wednesday 2 Event Opening / W Registration By: Titus Korirand – EvN

Note Speaker Event Key Opening / Welcome note North Rift Region – Tourism update vs. Counties By: Titus Korir – Event Organizer elcome note Registration and Networking Registration and Networking By: Mr. Kimosop - NOREB ent Organizer Key Note Speaker Key Note Sp Event Opening / Welcome note 10.30am Tea Break / Networking Session – North Rift Tourism A Key Note Speaker 10.00am North Rift Region – Tourism update vs. Counties By: Titus Korir – Event Organizer North Rift Tourism Association Exhibition & Networking time By: John Williams By: Mr. Kimosop - NOREB Key Note- Speaker Key Note Speaker By: John Williams Chairman st Event Sponsorship Clip 10.30am Tea Break / Networking Session – Tea Break / Network North Rift Region – Tourism update vs. Counties North Rift Tourism Association 9.30am Registration and Networking Day 1 ( Tuesday 20 March 2018)

gion Hoteliers Conference Tea Break / Networking & 21 March 2018 Session – By: Mr.&Kimosop - NOREB Exhibition Networking time

Day 2 ( Wednesday 21 March 2018)

10.00am

By: John Williams - Chairman 11.30am Exhibition & Networking time Tea Break / Networking Session – Event Sponsorship Clip

Quest Comfort Exhibition & Netwo By: Mr. Hussein- Dr. Mattress Event Sponsors Exhibition & Networking time Registration and Networking Exhibition & Networking time nd Networking Education & Hospitality for Hoteliers Tourism Regulatory Authority (TRA ) 11.30am Event Clip note Event Sponsorship Quest Comfort Clip Education & Hospitalit By: Dr. Isabel -Sponsorship Moi University Event Opening / Welcome 12.00pm North Rift Region Chapter Online Marketing Trends Hoteliers By: Titus Korir –for Event Organizer By:Education Mr. HusseinDr. Mattress By: Dr. Isabel - Moi Quest Comfort & Hospitality for Hoteliers By: Mr. Chepkwony – Regional Manager By: Mr. Martha Oluchina e Speaker Key Note Speaker Tourism By: HusseinDr. Mattress By:Regulatory Dr. Isabel - Moi University Authority (TRALunch ) Online Marketing Tren Break / Networking Session – rism update vs. Counties North Rift Tourism Association Online Marketing Trends for Hoteliers Jumia Travel Tourism Regulatory Authority (TRA ) 12.00pm North Rift Region Chapter By: Martha Olu 1300hrs op - NOREB Exhibition & Networking time Lunch Break North/ Networking Rift Region Session Chapter– By: John Williams - Chairman By: Martha Oluchina By: Mr. Chepkwony – Regional Manager Jumia Tra working Session – Tea Break / Networking Session – Exhibition & Networking time Tourism Fund (TF) By: Mr. Chepkwony – Regional Manager Jumia Travel etworking time Cutlery Insight & Trends Exhibition & Networking time LunchLunch Break / Networking – Lunch Break / Networ 1400hrs Lunch Break / Networking Session – Break / Networking Session Session –Western & North Rift Region Chapter sorship Clip By: Quassi Essaje 1300hrsEvent Sponsorship Clip Exhibition Exhibition & Networking time Exhibition & Networking time & Networking time Exhibition & Netwo By: Grace Atenyo – Regional Representative EAGM Comfort Education & Hospitality for Hoteliers Tourism Fund (TF) Cutlery Insight &(TF) Trends Tourism Fund Cutlery Insight & Event Sponsorship Clip Event Sponsorship Clip n- Dr. Mattress By: Dr. Isabel - Moi University Western & North Rift Region Chapter By: Quassi Essaje Western & North Rift Region Chapter By: Quassi Es ry Authority (TRA ) Closure & Vote of Thanks 1400hrs Online Marketing Trends for Hoteliers Event 1500hrs Technology Trends & Automations By: Grace Atenyo – Regional Representative EAGM egion Chapter By: The Event Organizer - Insight Hospitality E.A. By: Martha Oluchina By: Grace Atenyo – Regional Representative EAGM By: Mr. Alex – BDM – Pergamon Group Event Sponsorship Clip Event Sponsorship Clip – Regional Manager Jumia Travel Tea Break / Networking Session Event Sponsorship Clip Event Sponsors Tea Break / Networking Session – Technology Trends & Automations working Session – Lunch Break / Networking Session – Event Closure & Vote of Thanks Exhibition & Networking time 1600hrs Exhibition & Networking time Event Closure & Vo By: Group By: The Event Organizer Hospitality E.A. etworking timeMr. Alex – BDM – Pergamon 1500hrs Exhibition & Networking time Technology Trends &- Insight Automations humble time Fund (TF) Cutlery Insight & Trends Tea Break / Networking Session – Tea Break / Networking Session 1700hrs GuestsOrganizer leave at thei By: Mr. Alex – BDM – Pergamon Group By: The Event - In Event Sponsors Partner Associations & 20 March 2018)Tea Break / Networking Event Sponsorship ClipSession – Day 2 ( Wednesday 21 March 2018)

Rift Region Chapter By: Quassi Essaje Exhibition & Networking time Exhibition & Networking time Tea Break / Networking Session – egional Representative Guests leaveEAGM at their humble time Event Partners: 1600hrsEvent Sponsorship Clip Exhibition & Networking sorship Clip time

Institutions

Partners: ds & Automations

Event Closure & Vote of Thanks 1700hrs Communication Crisis Management – Pergamon Group By: TheandEvent Organizer - Insight Hospitality E.A. Centre; WHO WESession ARE working – Tea Break / Networking Session  Training and capacity development Tourism Fund is a body corporate established Event Partners: activities; and etworking time Exhibition &1Networking time under the Tourism Act, 2011.  To mobilize resources to supportPage tourismrelated activities Guests leave at their humble time OUR MANDATE Mobilize resources to finance the development of a sustainable tourism

industry in Kenya nerary

VISION To be the ultimate source of funding for sustainable development of tourism industry in Kenya MISSION To diversify the resource baseINSIGHT for financing development of a sustainable tourism industry through innovation, service excellence and stakeholder engagement.

OUR FUNCTIONS The following are the core function of TF in accordance to the Tourism Act 2011

 Collect the Tourism Levy Imposed under section 105 of the Tourism Act 2011;  Establish equip and control such other tourism and hospitality training institution as it may be necessary upon approval by the Minister;  Formulate sound policies for the regulations and management of the Fund;  Determine the amounts of money payable for the purpose of the fund and formulate the conditions for disbursement;

HOTELIER #12 | APRIL Event - JUNE, Itinerary 2018

Event Itinerary

Page 1

Media Partners

Tea Break / Networ Exhibition & Netwo Guests leave at their humble time

Page 1

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Our platform reaches out to the Hospitality industry through the publication and events with partner associations such as

Insight Hospitality P.O. Box 36106-00200 Nairobi. Tel +254 (725) 735 350 690 Email: info@insightpublication.org www.insighthospitality.org INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

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Other Hospitality Solution Providers

Insight Hospitality East Africa Ltd 1st Floor, Kitwoods Arcade Suite 09, Nairobi – Namanga Rd, Kitengela P.O. Box 36106 - 00200, Nairobi Tel: +254 (0) 20 440 2431 | +254 (0) 725 350 690 Email: info@insighthospitality.org Website: www.insighthospitality.org Category – Other Services •· Event Organizer for Hospitality events include • Marketing related activities – Online & Print

Insight Publication 1st Floor, Libra House, Along Main Mombasa Rd P.O. Box 36106 - 00200, Nairobi Tel: +254 (0) 725 350 690 | (0) 735 350 690 Email: info@insightpublication.org Website: www.insightpublication.org Category – Others Services • Insight Hotelier magazine publication

Cutlery & Housekeeping Solution Providers

Clique ltd

Your One Stop Hospitality Solution www.clique.co.ke

Clique Ltd Airport North Road, Off Mombasa Road Behind Ramtons Building, P.O. Box 47876 -00100, Nairobi Tel: +254 (0) 20 6554772 | 020 6557634 Mobile: +254 (0) 720 638 638 Email: info@clique.co.ke Website: www.Clique.co.ke Category – Products & Solutions Offered • Housekeeping Amenities –Toiletries • Hotel Linens – Bath, Bed & Tables etc • Crockery, Glassware & Cutlery Accessories

HotShop Ltd PO Box 13839-00800 Nairobi T. +254 731 400 347 Email: info@hotshopltd.com Website: www.hotshopltd.com Location: Nairobi - 12 Woodvale Grove Westlands, 8th floor Krishna Centre Products Category: • Hotel Linens-Bed & Bath • Housekeeping and Amenities • Restaurant Linens-Tables & Napkins • Restaurant Equipment and Accessories

Add---- Hirley’s Furniture Logo*  Jovago** uni industries East Africa Limited 

Uni Industries East Africa Ltd Mandev Complex, Mombasa Road, P.O. Box 30223 - 00100, Nairobi Tel: +254 (0) 738 703 983 | +254 (0) 727 762 242 Email: info@uni-eastafrica.com Website: www.uni-eastafrica.com

Category – Hospitality Equipments & Solutions • All kitchen Equipments & Solutions • Refrigeration Solutions • Laundry Solutions • Bakery Solutions

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

INDUSTRIES LTD

Silentnight [K] Limited

11 Kitui Road, off Kampala Rd, Industrial Area P.O.Box 47023-00100, Nairobi Kenya Tel: 020 232 6207 Cell: 0722 512 273 | 0733 512 273 Email : info@silentnight.co.ke Website: www.silentnight.co.ke Category: Hospitality Furniture • Mattresses • Beds & Linens

Bobmil Industries Ltd P.O. Box 48876-00100 Nairobi T. +254 738 555 222 | 0704 555 222 Email: info@bobmilgroup.com Website: www.bobmil.com Location: Nairobi - Mombasa Rd (H/Q) Branches: Mombasa, Meru & Kisii Product Category: • Foam Mattresses, Spring Mattresses, • Quality Divan Bases & Headboards, • Complete Bed Sets, Linen and Bedding Accessories for the Hospitality Sector.

SUPPLIER LISTING

Manchester Outfitters Ltd Industrial Area, Off Dunga Road, P.O. Box 46515 - 00100 - Nairobi. Tel: +254 (0) 20 298 4000 | Tel/Fax : +254 (0) 20 298 4015 Mobile: +254 (0) 722 204 966 0735 204966 Email: service@man-out.com Website: www.man-out.com Category – Products & Solutions Offered • Hotel Uniforms – Chef-Mates, Hats , Front office etc • Corporate , Security, Work wares • All categories of Customized wares

Oshwal Wholesalers Ltd Jalaram Road off Ring Road Westlands, P.O. Box 39808 - 00623, Nairobi Tel: +254 (0) 20 3751902 | 020 3751907 Mobile: +254 (0) 724 483 887 | 0735 375 189 Email: info@owkl.co.ke Website: www.owkl.co.ke Category – Products & Solutions Offered • Glassware & Cutlery Accessories • Catering Equipments • Crystal & Aluminium Wares

Get listed for only Ksh. 5,800 per quarter. Call 0725 350 690 | 0735 350 690 Email:

P.O. BOX 4598-00506, NAIROBI. T

IDS Software’s Management W.L.L

Suite 7, 3rd Floor, Park Suites Parklands Rd, P.O. Box 25800 – 00100, Nairobi - Kenya Tel: +254 (0) 20 528 0406 Mobiles: +254 (0) 735 041 450 Email: rajesh.yadav@idsnext.com Website: www.africa.idsnext.com

Category - Automation • Software solutions - ERP

Limrok Hotel Supplies Ltd 1st Parklands Avenue, Parklands, P.O. Box 4598 – 00506 - Nairobi. Tel: +254 (0) 20 3751902 | 020 3751907 Mobile: +254 (0) 736 981 113 | 0737 981 113 Email: Ketan@limrokafrica.co.ke or Website: limrok@africaonline.co.ke Category – Products & Solutions Offered • Hotel Toiletries & Amenities • Hotel Linens – Bath, Bed & Tables etc • F& B Products Hospitality Furniture & Fittings

FURNITURE LTD Hirleys Furniture Ltd

Mustek East Africa Limited Mecer Place, Crescent Road, Parklands P.O. Box 1619 – 00606, Nairobi - Kenya Tel: +254 (0) 20 3752175 -9 Mobiles: +254 (0) 722 202 596 | 0734 555 888 Email: info@mustek.co.ke Website: www.mustek.co.ke Category - Automation • Software solutions - ERP’s • Hardware Solutions - POS , Fiscals etc

Gold Rock Building Bloch D3 – 1st Floor, Along Main Mombasa Road – Nairobi. Tel: +254 (0) 734 122 000 | 0732 495 000 | 0710 495 000 Email: showroom@hirleysfurniture.com info@hirleysfurniture.com Website: www.hirleysfurniture.com Category – Hospitality Furniture • Indoor & Outdoor Furniture • Bar & Restaurant Furniture • Swimming pool Furniture • Home Furniture

info@insightpublication.org www. insightpublication.org

Tropical Heat Ltd P.O. Box 44804–00100 No.2 Serem Road -Industrial Area Nairobi, Kenya Tel: +254 733 639 799 | +254 722 206 010 Wireless: 020 655 7312, 020 655 8011/2 Customer Care Line: 0719 637744 Email: info@tropicalheat.co.ke | ccare@tropicalheat.co.ke Website: www.tropicalheat.co.ke Category – Products & Solutions Offered • Manufacturers of Snacks, Spices and Seasonings

Pergamon Group Limited

Springette office park Block B1, Lower Kabete road, Spring Valley & Kimathi house 1st floor Tel:+254 (0) 20 23766 | 0734 660 572 Email: info@pergamongroup.com Website: www.pergamongroup.com Category - Automation & Security Solutions • POS Hardware’s & software solutions • Security solutions – Hardware’s & Software’s • Fiscal Solutions

Home and Hospitality Textiles Manufacturing Company Ltd P.O. Box 2427-00606 Nairobi Tel: +254 714 766 969 | 0715 833 720 Email: mohammed@h-htextiles.com info@h-htextiles.com Website: www.h-htextiles.com Location: Nairobi - Sapphire Business Park Mombasa Rd Products Category: • Home and Hospitality Textiles • Hospitality Duvets, Pillows and Beddings. • Procurement of Hospitality Industry products for our clientele • Crockery, Cutlery Glassware, Barware

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

HOTEL LISTING Kaputiei Safariland Hotel – Kitengela - Kajiado County

P.O. Box 289 – 00242 Kitengela Tel: +254 0715 000 109 | 0722 753 617 E: info@kaputieisafarilandhotel.co.ke www.kaputieisafarilandhotel.co.ke Hotel Facilities:Accommodation – 100 Pax | Conference | Swimming Pool| Open Grounds – Team Building & Weddings etc.

St. Anne Guest House Kisumu– Kisumu County

P.O. Box 141 – 40100 Kisumu Tel: +254 734 600 119 E: stannagh_@gmail.com | www.stannaguesthousekisumu.com Hotel Facilities:Accommodation – 53 Pax | Restaurant | Conference | Open Grounds – Team Building , Playgrounds & Weddings etc Maua Basin Hotel – Maua - Meru County

P.O. Box 452 – 60600 Maua Tel: +254 720 175 415 | 0723 988 012 E: mauabasinhotel@yahoo.com www.mauabasinhotel.com Hotel Facilities:Accommodation – 68 Pax | Conference | Bar & Restaurant | Hiking & Safaris

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

CHAK Guest House & Conference Centre – Nairobi - Nairobi County

P.O. Box 30690 – 00200 Nairobi - Kenya Tel: +254 020 8155 978 E: guesthouse@chak.or.ke www.chakguesthouse.org Hotel Facilities:Accommodation – 63 Pax | Conference | Restaurant Services

The Old House - Nanyuki – Nyeri County

P.O. Box 340 – 10400 Nanyuki Tel: +254 722 697 868 | 721 598 105 E: oldhousenki@gmail.com www.oldhouse.co.ke Hotel Facilities:Accommodation – 48 Pax | Conference | Open Grounds | Team Building & Weddings etc

Omega Gardens Hotel – Karatina - Nyeri County

Aberdare Cottages – Muranga County

Hotel Nyakoe *** - Kisii County

Keelu Resort - Iten Elgeiyo Marakwet County

P.O. Box 162 – 30700 Iten Tel: +254 202 601 258 | 0722 454 364 | 0729 861 880 E: info@keelluresort.com www.keelluresort.com Hotel Facilities:Accommodation – 30 Pax | Conference | Bar & Restaurant

HOTEL LISTING Laikipa County - Nanyuki

Tharaka Nithi County-Chuka

Kericho County - Kericho – Sotik Road

Legacy Star Hotel –Chuka P.O. Box 506 – 60400 Chuka – Kenya Tel : +254 722335530 | 0707224487 Email: info@legacystarhotel.co.ke www.legacystarhotel.co.ke Hotel Facilities:2-Star | Accommodation | Conference Bar & Restaurant |Fitness centre and Spa

Exotic Guest House P.O. Box 15783 – 00509 kericho – Kenya Tel : +254 725619619 Email: exoticghse@gmail.com www.theexotichouse.co.ke Hotel Facilities:Accommodation | Conference | Bar & Restaurant |Wedding grounds

Uasin Gishu County-Eldoret

Uasin Gishu County –Eldoret

Trans Nzoia County- Kitale

Sirikwa Hotel P.O. Box 3361 – 30100 Eldoret – Kenya Tel : +254 728 680 000 Email: info@sirikwahotel.com www.sirikwahotel.com Hotel Facilities:3-Star | 105 Rooms | Conference | Bar & Restaurant |Swimming pool

Mid Africa Hotel P.O. Box 3339 – 30200 Kitale – Kenya Tel : +254 727277077 Email: info@midafricahotel.com www.midafricahotel.com Hotel Facilities:Accommodation |Conference

Uasin Gishu County –

Uasin Gishu County- Eldoret

Elgeiyo Marakwet County - Iten

Watercrest Garden Guest Hotel P.O. Box 568 – 30100 Eldoret – Kenya Tel : +254 704455516/0722404851 Email: watercrestgarden@gmail.com www.watercrest.co.ke Hotel Facilities:Accommodation | Conference | Bar & Restaurant

Kenmosa Resort P.O. Box 200 – 30100 Eldoret – Kenya Tel : +254 704299885/0719219521 Email: info@kenmosa.com www.kenmosa.com Hotel Facilities:Accomondations | Conference | Gardens events

Kerio View Hotel - Iten P.O. Box 51 – 30700 Eldoret – Kenya Tel : +254 722 781 916 Email: info@kerioview.com www.kerioview.com Hotel Facilities:3-Star – Accommodation | Conference |Bar & Restaurant |paragliding

Beisa Hotel Ltd Nanyuki P.O. Box 1438 – 10400 Nanyuki – Kenya Tel : +254 715 330 696 | 0722 454 978 Email: info@beisahotel.com www.beisahotel.com Hotel Facilities:Conference |Accommodations | Bar & Restaurant

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

HOTEL LISTING Nakuru County - Nakuru

Abbey Resorts - Nakuru P.O. Box 1550 –20100 Nakuru – Kenya Tel : +254 727433785 | 0711737813 Email: info@abbeyresorts.co.ke www.abbeyresorts.co.ke Hotel Facilities:Accommodation | Conference | Bar & Restaurant |Outside Catering

Trans Nzoia County- Kitale

Nairobi County – Nairobi

Biblica Guest House-Nairobi P.O. Box 60595-00200 – Nairobi – Kenya Tel : +254 707 251 040| 020-2715058/9 Email: biblica.guesthouse@biblica.com www.biblicaguesthousel.com Hotel Facilities:Accommodation | Conference | Restaurant

Elgeiyo Marakwet County – Iten – Kabarnet road

Trans Nzoia County- Kitale

Trans Nzoia County Resort Trans Nzoia County Resort P.O. Box 260 – 30200 Webuye – Kenya Tel: +254 720 776 378 | 0732 296 492 Hotel Facilities:Accommodation | Conference Halls | Bar and Restaurant | Open ground for Events

A.I.C Cheptebo Rural Development Centre P.O. Box 614 - 30700 Iten – Kenya Tel : +254 729 888 546/0716 864 733 Email: cheptebordc@gmail.com www.cheptebo.org Hotel Facilities:Conference |Retreat | Accommodation | outside catering

5GB Sports Bar & G-Zone Restaurant P.O. Box 3970 – 30200 kitale – Kenya Tel : +254 (0) 773 300 030 Email: info@5gb.co.ke www.5gb.co.ke Hotel Facilities:Conference | Bar & Restaurant

Kericho County – Kericho Town

Laikipia county - Nanyuki

Kericho County - Kericho

Sunshine Hotels Limited P.O. Box 1910 – 20200 Kericho – Kenya Tel : +254 721700358/0705475090 Email: sunshinehoteltd@gmail.com www.sunshinehotel.co.ke Hotel Facilities:Accommodation | Conference

Spice Garden Hotel P.O. Box 718 – 10400 Nanyuki – Kenya Tel : +254 (0) 774 865 801 / 0737 556 072 Email: spicegarden.nanyuki@gmail.com www.spicegardennanyuki.com Hotel Facilities:Conference |Accommodation | Bar & Restaurant

Kericho Tea Hotel P.O. Box 75 – 20200 Kericho – Kenya Tel : +254 (0) 714 510 824 / 722 822 717 Email: info@teahotel.co.ke www.teahotel.co.ke Hotel Facilities:Conference | Restaurant |Swimming pool

Get listed for only Ksh. 5,800 per annum 0725 350 690 | 0735 350 690 Email: info@insightpublication.org | www. insightpublication.org 20

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

HOTEL LISTING Kaptagat Farm Resort

P.O. Box 90 – 30100 Eldoret Kenya Tel: +254 725 859 860 Email: kaptagatfarmresort2@gmail.com info@kaptagatfarmresort.com Website: www.kaptagatfarmresort.com Hotel Facilities:Accommodation – 30 pax Conference Halls | Restaurant & Bar | Open ground Team Building and Weddings etc

ST. Mary’s Pastoral Centre Nakuru

Senior Chief Wambugu’ Palace

ACK Imani Guest House - Nakuru

P.O. Box 296 -10100 - Nyeri– Kenya Tel: +254 703 431 336 | 0703 431 326 Email: info@imaniguesthouse.co.ke Website: www.imaniguesthouse.co.ke Hotel Facilities:Accommodation – 50 pax Conference | Open ground for Kids playground and weddings

P.O. Box 56 -20100 Nakuru – Kenya Office Tel: +254 729 980 040 Email: info@imaniguesthouse.co.ke Website: www.imaniguesthouse.co.ke Hotel Facilities:Accommodation – 60 pax Conference| Laundry Service | Vehicle Hiring | General Catering (Both In-House & Outside)

Racecourse Inn Eldoret

Nandi County - Kapsabet

P.O. Box 2740-20100 Nakuru – Kenya Office Tel: +254 051 221 2290 Mobile No. 0716 607995 | 0728 906 742 Email: smpastorialcentre@gmail.com Website: www.cathdnkenya.org

P.O. Box 563 – 30100 Eldoret – Kenya Tel: +254 721 865 906 Email: racecourseinn@yahoo.com | mercyrace@gmail.com

Hotel Facilities:Accommodation – 60 pax | Conference Hall Swimming Pool | Chapel | Board Rooms & Lounges | Open Grounds for Events

Hotel Facilities:Accommodation – 120 pax Conference – Five Halls | Bar and Restaurant | Open ground for Events

P.O Box 426 – 30300, Kapsabet – Kenya T: 0721 608 721 or 0712 432 855 E: kapsabethotel@gmail.com W: www.kapsabethotel.com Rating: Not rated Services available: Conference facility | Accommodation: 17 pax Outside catering | Sufficient parking

Enashipai Resort & Spa – Naivasha - Nakuru County

Rift Valley Hills Resort Kabarnet

Bantu Mountain Lodge – Nanyuki - Nyeri County

Lake Bogoria Spa Resort - Marigat P.O. Box 58– 30403 Marigat– Kenya Tel: +254 710 445 627 Email: info@lakebogoria-hotel.com Website: www.lakebogoria-hotel.com Hotel Facilities:Accommodation – 200 Luxury Rooms | Conference Halls | Honeymoon & Wedding | Massage Parlor & Saloon | Swimming & SPA | Open ground for Events - Weddings, Team Building etc

Kapsabet Hotel

P.O. Box 642 – 30400 Kabarnet – Kenya Tel: +254 791 298 722 Email: info@riftvalleyhillsresort.com Website: www.riftvalleyhillsresort.com Hotel Facilities:Accommodation – 70 Luxury Rooms Conference Halls - Six(6) | Bar and Restaurant Open ground for Events - Weddings, Team Building etc

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

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March - May, 2015 2016

HOSPITALITY TRAINING

Event Calendar 2018 Insight Hospitality East Africa will be running the 3rd Edition of hotelier’s conference and Expo this year as a B2B Model of reaching out to the hospitality Industry as part of enhancing our reach out programme to the industry apart from the publication – Hotelier magazine which is a quarterly B2B magazine for the hospitality industry and beyond. Our main objective is to creating a platform of sharing with hoteliers the new trends, technological changes, training solutions as the supplier get to network and offer solutions to the industry based on the new developments in the industry among others with the support of industry stakeholder. Who should attend: Hotel owners, Managers, Head of Departments / supervisors from hospitality sector covering all classes of Hotels, Camps, Lodges, and Resorts within the cluster regions as below. Duration of the event: All our 2018 events will be a 2 day event per region which will include short seminars cum conference sessions, Exhibitions by solution providers and exceptional cases studies by solution providers.

National Hospitality Event National Events 2018

Kenya: Nairobi 18-19 July 2018

Rwanda : Kigali < September 2018 >

Regional Clusters of Hospitality Events: Region

Seminar Period

North Rift Region Central & South Rift Region Central Kenya Region

20-21 Mar 2018 (Closed) 17-18 Apr 2018 (Closed) 29-30 May 2018 (Coming up)

Western & Nyanza Region

19-20 June 2018 (Coming up)

Nairobi Regions Eastern Kenya Region Coastal Region

18-19 July 2018 (Coming up) 16-17 Oct’ 2018 (Coming up)

Event Venue Eldoret Nakuru Nyeri Kisumu Nairobi Meru

Hoteliers from the following towns to attend Kapsabet, Nandi-Hills, Kitale, Iten, Kabarnet, Malaba, Bungoma, Webuye, Eldoret cum adjacent towns. Naivasha, Gilgil, Nyahururu, Olkalau , Njoro, Elburgon, Molo, E/Ravine, Narok, Masai Mara, Nakuru cum adjacent towns. Muranga, Embu, Nanyuki, Nyahururu, Karatina, Narumoru , Nyeri cum adjacent towns. Kakamega , Mumias , Nambale, Busia, Siaya, Ugunja, Vihiga, Kericho , Sotik, Bomet, Keroka, Migori, Homabay , Rongo, Kendubay, Oyugis, Kisii, Kisumu cum adjacent towns. Machakos, Thika, Limuru, Nairobi & Adjacent towns cum Hoteliers from other towns can attend. Embu, Nkubu, Chuka, Maua, Chogoria , Isiolo, Meru cum adjacent towns.

13-14 Nov 2018 Mombasa Voi, Kilifi, Diani, Malindi, Watamu, Mtwapa, Lamu, Mombasa (Coming up) cum adjacent towns in Kenyan Coastal strips  Respective dates to be confirmed in due course***

IHEA, P.O. Box 36106-00200 Nairobi - Kenya; +254.735 350 690/0725 350 690; events@insighthospitality.org / www.insighthospitality.org INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

45+ S R A YE

Deli

Showcase, Delis & Warmers,Toasters,Cookers,Rotisserie, Fryers,Griddle,Popcorn machine,Shawarma machine.

Bakery

Pastry cold & Hot showcase,Pizza roller,Divider & Sheeters Rotary & Deck ovens,Moulders,Convection ovens,Cake and Dough mixers.

Coffee

Coffee Machine,Tea urn,Coffee grinder,Water softener.

Butchery

Slicers,Meat mixers,Mincers,Sausage fillers Bone saws,Cold rooms,Patty Machines,Display Cabinets.

Refrigeration

Undercounters,Soft Serve Machines,Cold & Freezer room,Juice Dispenser Supermarket Display Cabinet,Cake Displays Showcase,Upright Chillers & Freezers.

INSIGHT HOTELIER #12 | APRIL - JUNE, 2018

Main mombasa Road Allbid house, Opp ASL, P.O. Box49938, 00100. Nairobi. Email:info@nkc.co.ke web: www.nkc.co.ke Tel: 020 2133076 / +254 - 727 246 209/+254 - 725 351 079