Be er Health and a better way of life.
Inessence,leadershiprequirestakingchances.Effective
leadershipisakeycomponentforthehealthcaresector toexecutereformsandchangeitscorporateculture. Theideaofhealthmanagementandleadershiphasbeen developingfordecadesinseveralnations,includingthe UK,America,AustraliaandCanada.Thegrowinginterest inthesectorisanothersignofhowcrucialdirectionand advicearetohealthcareadministration.
Effectivecommunicationwithstakeholders,management, andstaffiscriticalfortheinstitutetosucceedandrealizeits objectives.Nomatterhowstrictorcapablethehospital's managersare,nothingwillchange.Thecapacityto motivateandinspirehealthcareworkerstoputuptheirbest effortiswhatcounts.Becauseofthis,theeffectivenessof healthcareorganizationsdependsontheirleaders’capacity tosucceed.Thebestlevelofsafetyandcarecangenerally beprovidedinahealthcaresetting.Collaborationamong theteammemberstoassistthehospitalorclinicin achievingitsgoalsbecomessimplewhenthehealthcare leadersareawareofthehospital'ssharedaim.Healthcare professionals,likemanagementemployees,mustdevelop intosuccessfulleadersinorderforafacilitytoprovide
satisfactoryhealthservices.Ahealthcareleadershouldhave measurableobjectivesandexcellentcommunication abilities.
Thecapacitytorecognizeandunlockthepotentialofthe workforceisasecondcrucialtraitofhealthcareleaders. Whenleadersareabletomaximizethepotentialoftheir healthcarestaff,confidencelevelsimprove.Underincisive leadership,employeesnaturallyimprovetheirworking connectionsastheygoupthecorporateladder.Intheend, theyimproveasteamplayers,whichincreasesjob satisfactionandlowersturnover.However,onecanimprove theseskillsbyreceivingtheappropriatetraininginthefield. Oneofthebestwaystodeveloptheseskillsistoearna healthcareleadershipdiploma.Leadershipis unquestionablyimportantinthehealthcareindustry,but manypeoplelackandundervalueit.
Lastbutnotleast,leadersaretheonlyoneswhocanfostera senseofacceptanceandbelongwithinthehealthcare system.Ifthehealthcareleadersassistoneanother,the environmentmayhelpandlookoutforoneanother Becausetheirmanagerscherishandrecognizetheir
diversity,employeesfromdifferentbackgroundsfeel appreciated.Additionally,itpromotesinnovativethought andthedevelopmentofuniqueideasforboostinghospital culture.
ThepresentissueofInsightsCare,"Europe'sTop5 InfluentialLeadersinHealthcare,"willintroduceyouto thoseexecutiveswhohaveaccomplishedthisgoalby settingupawelcomingandacceptingworkatmospherefor bothpatientsandemployees.Inaddition,theyhaveattained acompetitiveedgewithinthehealthcaresectorthroughthe meansofinnovationinordertobestservethehealthneeds ofpatients.Theyarethetoolsofthecurrentagefor embracingchangeinthehealthcaresector
Have a happy read!
-SaloniAgrawal
Lisa Jones CEO | President | Co-Founder | Board of Directors 501c3
Global Goodwill Ambassadors Foundation (GGAF)
Lisa Jones is committed to regaining world peace and drawing lengths to eliminate poverty and human deprivation.
Louise is on a mission to empower the health industry on a larger scale through her patient-centric approach.
Luciano is commited to making available the treatment of neurological and psychiatric disorders, to improve the quality of life of patients suffering from Central Nervous System diseases.
Micheal is an enthusiast of social care playing greater role in health care continuim through innovation and truly valuing people.
Bata is committed to bringing the highest quality homecare to those in need of it.
Louise Hampton Owner Attend2health Attend2health.co.uk Luciano Grottola CEO Ecupharma Srl Ecupharma.it Michael Harty Director Home Care Direct Homecaredirect.ie Qasim Bata Founder PBL Care Pblcare.com
Revolu onizing Home Care with the Blend of Ar ficial Intelligence & Emo onal Intelligence
We're basically using data as a form of telling pa ents how their life is ge ng be er all the me
QasimBata Founder PBLCare
foneopinedaboutwhatarethecommontraitsthatall Ileaderspossess,aconventionalanswertothiswouldbe empathy,consistencyandcredibility
Theskillsaleaderpossessesarekeytothesuccessoftheir visionwhichalsoentailscalculatedgoverningdecisions, butalsoknowshowtoseetheworldfromother's perspective.Theyrecognizeothersissuesastheirownand seekalastingresolution.Thisrareempatheticquality makesthemstandoutfromthecrowd.
Onesuchleaderis,MrQasimBataFounderandDirector ofPBLCare,amanofmanyvirtues,whopractisesthe fundamentalprinciplesofhumanityandexhibitsthe characteristicsofatrueleader,providesgenuinecarerather thanmonetarycare.
Hisventurestartedfromasimplequestionheaskedhimself "AmIstillpassionateaboutwhatIamdoing professionally?Ifnot,inwhatareasdoIhaveapassion for?"whenhewasinthefinanceprofession.
MrBatawhostudiedACCAexcelledinhisnumbersgame, butitwashispassionandempathytowardsothersthat madehimchangehiscareervision.
Mr.Bataatrueleaderwhoisararecombinationof benevolence,credibilityandinnovation,usedhisempathy toquicklyidentifyhispassioninHealthcareandtooksteps towardsrealizingitbyventuringintotheHomecare services.
Mr.BataandhisbusinesspartnerestablishedPBLCare Ltd,adomiciliarycareprovider,in2015inBirmingham. AsaFounderandDirectorofthefirm,Mr.Batais committedtobringingthehighestqualityhomecaretothose inneedofit.Tofulfilhismission,MrBataisabelieverin settinguprobustcontrolsandinvestingininnovativeways tomoveforwardwithtime.MrBatahasbeenmakingthe bestuseoftechnologicaladvancesanddataanalysis,which healreadyhasexpertiseinfromhiscareerinthefinancial world.
Through this story, we will get to know more about Mr. Qasim Bata and his mission to transform the way homecare is provided.
Worldwide,theoldagepopulationhasbeenrisingrapidly andPBLCarehasadifferentapproachtodealwiththe transformationrequiredinthehealthcareindustry,amethod thatexpandsthefocusfromcareandcuretovitalityand wellbeing.
Withage,thehumanbodydoesn'talwaysperformtasks independently.Suchindividualsneeddedicatedhealthand personalcareservicesfromthecomfortoftheirhome.
Additionally,homecareisdemandedbyotheragegroups too,forvariousreasons,amongwhichthemajoroneisthat everyonelikestheirhomespacebetterandaremore comfortabletherethananywhereelse.AndMr.QasimBata, throughPBLCare,isdeterminedtomeettheseneedsby offeringthebestpossiblesolutions.
Mr.Batashareshowhegotinspiredtoventureintothe homecareindustrysaying,"Istudiedaccountingand finance,andthenIdidmyACCA.I'machartered accountantbyprofession.Iusedtoworkininvestment bankingatDeutscheBank.Aboutsixyearsago,Idecided withmybusinesspartnertoopenahealthcarefirm,whichI did.
Mr.Batabuilthisbusinessaroundanindustrythatheloved andonethathenoticedrequiredreform.Thesystems, policies,infrastructure,andlackoftraininggiventocarers wassomethingthathadbeenmissing,whenIenteredinto thisfield,Irecognisedtheimportanceofsuchandhowto addvalueandcreaterobustinnovativetechnologies. Technologieshelporganisationsbecomemoreinnovative, competitiveanddifferentiatedwhichleadstotheoutputof moreusefuldatathatbenefitstheindustry
Furthermore,describingthestrengthsofPBLCare overtheothermarketplayers,hesays, "I wanted to be unique. What I did is I added technology as well as worked with other universities. I created bespoke systems which allowed us to make sure that the staff and the patients were looked after at all times."
"Now,youmayormaynotbeaware,buttheway thecontractsworkshere,you'reonlyallowedtogo inatasettime.But,whatdoyoudoifthepatientis aloneallnightandthere'snobodythere,andthey've gotdementia?Ifmycaregiverwasgoingat10:00 o'clocktonight,inthemornings/hewouldarrivenext morningat7:00.Butwhatisgoingtohappeninthose ninehours?Whatwewilldoisaddsensorstothe house.So,iftheyweretofallonthefloor,wewould knowstraightaway,andwewouldalertambulance services.Thisisallbespoketechnology,whichhasbeen createdbymeandwithotheruniversitiesandstaff."
Dataisavitalparttothesuccessofanybusiness.It allowsorganisationstoestablishbaseline,benchmarks andgoalstocontinuetodevelopandgrowwiththe currentmarket.
Withhisexpertiseinnumbersandacumenfortechnology, hestartedmaximizingtheuseofitthroughdifferentmeans, withtheendgoalofimprovingpatients'health.Hesays,"I startedconnectingandpartneringwithuniversitiesanddata analystswithoneobjective:ifwegetallthisdata,howcan weanalyzeittoseewhatwecandoandhowwecan improvethepatient'slife?"
PBLCarekeepstrackofeverypossibledatapointaboutthe patient'shealthsothatlateranalysiscanbedoneonthe patient'sconditionandworkonimprovingitifthereisany lack."TheysaywehavemoredatathanGoogle,"jokesMr. Bata.Hecontinues,"Butthepointis,havingdatarecordsis reallyuseful.Oursystemwilltellme,forexample,ifthe patienthasnotemptiedtheirbowels.Iftheyhaven't,thenI willknowthecauseusingdatapointslikeiftheyhave takenthemedicationornot,orbecausetheyhavenotslept properlyatnight,orbecausetheyhavenothadtheright food.Anditgoeson."
"We're not just providing a care service; we're providing a full holistic service."
Additionally,tomakebetteruseoftechnologyanddata, PBLCareprovidedpatientswithaFitbit."Wegaveour patientsFitbitswherewewouldsetthemtargetsandsay: Thismonthyouwalked1,000steps;nextmonthwewant youtowalk1,200steps.Thisishowwe'regivingthemthe motivation."
"We're basically using data as a form of telling patients how their life is getting better all the time," adds, Mr.Bata.
UtilizingtheExpertisefromFinanceinHealthcare
Mr.Bata,beingfromthefinanceprofession,knowshowto bestutilizedataandnumbers.Itisexactlythekindof knowledgeheisimplementingatPBLCare.Uponasking aboutthebenefitsofhisformerprofessioninfinanceinhis currentsector,hesays,"Ithinkwhatitmeansisthatwhen youcomefromnumbers,youunderstandhowyouneedto settargets.Youunderstandthatyouneedtohitacertain target,oryouwanttomakesurethatyougetthebestoutof theindividual."
"Now how can you get the best out of an individual? By sitting with them, setting targets with them and slowly, with time, they become so independent. We set realistic achievable targets, that motivate them and encourages them to strive towards their ultimate potential.
We are clear in our communication, we encourage a positive mindset, we invest in their development."
Fromhisexperienceinbanking,onethingMr.Batahas realizedis,"it'sallaboutcreatingnewsystems."He explains,"Whatwedidiswecreatedabespokesystem whichbasicallyallowedustopluginstraightwiththeother emergencyservices.So,whensomebodyhasafall,trip, etc.,eventhoughourcarersarenotthere,oursensorsare there,collectingdata,whichtriggersusifsomethingis goingtohappen,somethingwillhappen,orsomethinghas happened."
Mr.BataexplainshowPBLCarehasapproachedreformto createmoreinnovativeandeffectivewaystodeliver servicesinagingsocieties
Careservicesimprovewhenhealthprofessionalsandcare workershaveimmediateaccesstoinformationonthe patientstheyservetocoordinatedelivery.PBLCare continuouslydevelopsITsystemsthatsupportpersonalised servicedelivery.Theneedsofeachofthepatientsmustbe identified.Thesystemmustworkhorizontallyaswellas vertically.Patientshavedifferentrequirementsdepending ontheirprogressionandimprovementwhichneedtobe monitoredtoensuretherighttreatmentsaregivenatthe presenttime.Theinformationcontainedwithinthesystem mustalsobeaccurate,instantaneouslyupdated,and available.
"Innovation is key in healthcare and technology because if you could put them together, literally, you could save people's lives," saysMr.Bata.
Mr.Bataiscommittedtodrawingeverypossibleadvantage fromthecurrentdigitizationtrendatPBLCare.Thefocus isgiventoimplementingtechnologysolutionsthatprovide real-timeupdates.
When you are young and dynamic, you want to change the system. You want the system to work in a be er way.
Mr.Batamentions,"IfIwantedsomeonetolookaftermy mother,butIwaslivingsomewhereabroad,Icouldstill tracktheprogressofmymother'shealthcare."
Headds, "Our digital system will allow the next of kin, to be in another country but also to know what their loved one has eaten in the day, how the morning call went, how their afternoon went. Which carer attended the visits? What was their mood? Everything is digitally one-time shared."
Mr.Bataexplainsthetechnologysolutionfurtherandsays, “It'sanappthathasaGPSconnection.Andifyougotoa patient'shouse,theywillhaveabarcode.So,whatthecare staffhavetodoisscanthebarcodeusingtheirphone.Itwill tellmeintheofficethatthey'veloggedin.So,theyareat thepatient'shouse."
"Becauseusually,whatusedtohappenwithalotofpatients —thecarerswouldn'tgoontime,andthenthepatients wouldcallandsay:'Staffhasn'tturnedup.'That'snotgood service.Wewantedtoprovideaservicewherewecouldget real-timeupdatesaboutourcaregiver'slocationsand providethesameupdatetoourpatients."
ForMr.Bata,whenitcomestointroducingnewservices, managingtheincreasingmarketdemands,orgaining profits—onethingthattrulycountsis improving quality at all times.PBLCareisopen-minded,withyoung, enthusiasticpeopleatitscore.Itgladlysharesinformation anddatainsightswithotherindustryplayerswiththegoal ofimprovingtheindustryasmuchaspossible.
Mr.Batasays, "If we could work in partnership, we could overcome the whole hurdle of ensuring that the other person is safe. Because our end goal is not a financial goal, our end goal is to make sure we can make someone's life better."
Headds, "For PBL Care, quality service matters over quantity. I could go for quantity right now. There's no problem with that. But then that will make our services less efficient."
"We have a five-star rating almost everywhere. I don't want that five-star to become less because we're picking quantity over quality. I think the most important thing is that—the patient should always be treated with dignity and the highest quality of care should always be provided to them. This is the foundation of homecare services," explainsMr Bata.
OnPBLCare'srevenue-earningmodel,Mr.Batamentions, "Ourinnovativecareservicepackageshelpusgainour revenues.Wereinvestasmuchaspossibleinupgrading ourselvestoimproveourbusinessandrecognitionfor quality."
Furtheringhisinputs,heshares, "Once you are content, then it's not money that drives you; it's legacy, quality, it's what can I do differently? People are driven by different things. I'm driven by how PBL provides stand-out solutions. What can we do differently? How can we use technology and data to improve our healthcare industry."
Mr.Batafeelsthehealthcaresectorneeds proactiveleadership.Hefeelsthatwithout it,thesystemwouldnotmakesignificant progress.Hesays,"Inordertoprogress andbethebest,onealwayshastobea proactiveleader.Inmyopinion, healthcareleadersneedtobemore proactive.I'llbehonestwithyou.We needmorenetworkingsessions,and ratherthanworkingascompetitors,we needtobeworkingaspartners."
"When you are young and dynamic, you want to change the system. You want the system to work in a better way," he expresses.
Mr.Bata'spassionforchangingsystems helpedhimtofindthebestpossiblesolution thatwouldmaximizetechnologyintegration anddataanalysis.Heelaborates, "We created a unique system, which was programmed via Microsoft PowerBi, which allowed us to analyse
Innova on is key in healthcare and technology because if you could put them together, literally, you could save people's lives.
data and the system in such a way that gave us a full analysis of the patient's condition."
AnotherthingwherePBLCareislookingforprogressis goingintomorecontractsanddifferenthealthcareservices. Inordertoexpandintomorecontracts,thefirmis strugglingtofindtherightstaff.Toovercomethis challenge,Mr.Batasays, "We've started to employ nurses and healthcare staff from abroad and bring them here on a full-time basis. What this means is that they have a fiveyear visa. Once they have a five-year visa, after the fifth year they can apply for residency. What we do is provide a full support system, so, we'd provide them with a place to live, pay for their visas, and make sure they have all their necessities ensuring a smooth transition for them."
Moreover,thechallengesoftheCOVID-19pandemicdid notstopPBLCarefromprogressing.Infact,iteffectively addedmoreservicesunderitsumbrella."Wewerecalling allpatients.Weweren'tgettingpaidbythecontract provider.Butwhatwewouldstilldoiscallourpatients;we wouldprovidethemwithextrafoodiftheirnextofkinwas unavailable.Iftheirgrocerieswererunninglow,wewould takethatintoourownhands.There'salotofsupportwe providedduringthistimethatothercompanieslearntfrom. Wehadhospitalsthatwoulduseusasarapiddischarge line,"expressesMr.Bata.
Changingprofessions,launchinganewventure,ordiving intosomethingcompletelydifferentisnosimpletask.Like everyotherentrepreneur,Mr.Batatoohadtomakechoices andtoughdecisionsduringtheearlydaysofthefirm. Hefoundsupportfromhisparents.Theydidaskhimthe usualquestionseveryconcernedparentwouldask,like, 'Areyousureaboutthis?Areyousureyouwanttoquita goodjob?'However,theyalsogavememuch-needed motivationandtrustbysaying,'Look,attheendoftheday, it'suptoyou'"assertsMr.Bata.
Thenextpersonwhoplayedamajorsupportingrolein realizingMr.Bata'svisionwasnoneotherthanhisbusiness partnerinthefirm,Mr.MohammedLalji."Hewasthere throughout,andhealwaysbelievedinmeandencouraged methroughout."
"Healwayssaidtome:'Look,ifyouthinkitisright,we willdoit.'AndIthinksometimesit'ssoimportantjustto havesomebodythat'sbackingyou,thatmakesyouthink: Actually,youknowwhat?I'vegotsomebodyherethat's reallysupportivetowardsmyvisionsforthefirm," expressesMr.Bata.
Additionally,stayingtruetohispassionhelpedMr.Bata gaininnersatisfaction."This was a big jump for me. It was a big leap for me. But at the same time, I knew my heart was in this, my inner satisfaction was more important." explainsMr.Bata.
Whenaskedwhatadvicehewouldliketosharewith buddingentrepreneursintheindustry,Mr.Bata advises—always know their passion and then follow it truthfully. Hesays,"Becausewhenyouhaveapassionfor something,yourmindsetworksinawayofquickly establishingyouridentityinthemarket.Withoutpassion, thepathwillbeverydifficult."
ThesecondpieceofadviceforyoungaspirantsfromMr. Bataistohaveanever-give-upattitude.Accordingtohim, thisattitudehelpsagainstalltheoddsandnaysayers.It helpsentrepreneurscombinetheirpassionswiththeir determinationtoputnegativitybehindthemandkeepon progressing.
Andlastly,histhirdpieceofadviceforthemisto "talk about your services, talk about your branding, always talk about it, because you are your brand, you are your company An entrepreneur is the brand, if that makes sense."
"Make people aware. Talk positively Attend networking sessions. Make sure people know who you are, what you do, and why you're different. I think that's another thing. Connect, networking, working partnerships," headds.
SpeakingaboutthefuturegrowthplansofPBLCare,Mr. Batasays,"Wehaveafive-starNHSratingaswell.We workindifferentcontracts.We'respreadoutnationwide. We'respreadingaswego."
We're not just providing a care service; we're providing a full holis c service.
Theeraofthetwenty-firstcenturyhasredefinedthe ideaof"world peace."Despitebeinginthemidstof geostrategicuncertainties,international governmentsfacechallengesofsatisfyingbasicneeds whichshouldbeaddressedwithgraveattention.
"Truepeacecanonlybeachievedwhenpeoplehaveenough toeatandlivedecently,"aspertheWorldAffairsreport. Foreliminatinghumandeprivationandpoverty,theissue mustgohand-in-handwithattemptstoimprovehealth,seek economicgrowth,andreduceinequality
InalignmentwiththeUnitedNations'17Sustainable DevelopmentGoals(SDGs),theGlobalGoodwill AmbassadorsFoundation(GGAF),anon-profit humanitarianorganizationstrivestochangethelivesof peoplegloballyandattainworldpeace.Withthesupportof itsglobalhumanitarians,GGAFaddressesreal-life problems,servingseveraldisadvantagedpartsoftheworld.
LisaJones,theCEO,President,Co-founder,andBoard ofDirectors501(c3)atGGAF,redirectsitsoperationsin accordancewithattainingworldpeace.
Below are the highlights of the interview
Lisa,kindlybriefusaboutyourselfandyour professionalmilestonessofar.
AstheCEO&Co-FounderofGlobalGoodwill AmbassadorsFoundation,anon-profit501(c3) humanitarianorganizationwithover19,000peopleinover 215nationsandterritories,Ihavebeenadvocating solidarityandgrowthforabetterworldforall.
Mybeliefisstronglyuprootedineducationforall,tohelp withsustainablecareers,endgenderbiasandhelpend domesticviolence.Atpresent,Ihavebeenvolunteeringat domesticviolenceshelters,mentoringstudents,andhelping tofeedthehomeless.Inaddition,aspartofmy humanitarianwork,I'malsoamemberofUNWomenand
UN-USA,workingonthemostpressingissuesourworldis facedwith.
Whathasbeenyoursourceofmotivationinclimbing theladderofsuccess?
Beingaself-motivatedleader,gettingmyjobdoneiswhat motivatesme.Workingwithandtrainingothersisalsoan inspiration,asIbelieveinlearningsomethingnewevery dayandpassingmyknowledgeontoothers.
Throughmynon-profitrole,helpingpeopleinneedisone ofthestrongestmotivationsforme.Intimesofchallenges whenonehastowalkawayfromthingsand/orset boundaries,Ihavelearnttoneverquit.Withthismindset, I'mabletoleadtheorganizationtowardssuccesseachday
PleasetellusabouttheGlobalGoodwillAmbassadors Foundation.Whatweretheideasanddevelopmentsthat ledtoitsinception?
GlobalGoodwillAmbassadorswereoriginallyfoundedby RichardDiPillaasameansforpeopletomeetotherswith
Rightnow,theworld isgoingthroughahunger crisisorfoodinsecurity.Thisis aworldwideissue,andweare helpingkeepfoodontheshelves atfoodbanksandshelters.
Wedrivethistosuccess byactivelylisteningtoone anotherandthrough teamwork.
LisaJones CEO|President|Co-Founder| BoardofDirectors501c3 GlobalGoodwillAmbassadors Foundation(GGAF)
thesamehumanitariancauseandhopefullyfindawayto worktogether.WhenIjoinedthere,IbecamethefirstUSA ChairandquicklyrosetobecomeaPresident.
In2019,RichardandIfelttheneedtoregisterfornonprofitstatussowecouldhelppeoplewithfunding.Hence,I decidedtoregisterusinthestateofMinnesota,USA,where Iamcurrentlyresiding.Atthispoint,Ibecameco-founder ofGGAF,CEO,COO,Publisher,andCo-Founderofour learninginstitute.
Fromhelpingpeoplemeetotherswithsimilarcauses, GGAFasanon-profitcanhelpotherscollaborateandwe do.Butwenowhavetheabilitytomakeabiggerimpactby fundingorphanages,menstrualcampaigns,printingfor ChrissySykes'childabusepreventionprogram—My Body is My Body —andmore.
Whatareitscorevalues?Howareyoudrivingitto achieveitsmissionandvisionstatement?
Ourmissionistoutilizeourfamilyofglobalhumanitarians tosolvereal-lifeproblemsinthemostdisadvantagedparts oftheworld.Wearehands-onatthegrassrootslevelto assistwomen,children,thehungry,thehomeless,and disadvantagedpeople.
Ourvisionisthat,throughourprograms,wecanhelpto reducedisparitiesinaccesstoeducation,alleviatehunger andpoverty,endhomelessnessandincreasesustainability inmanyareas,suchaspreventingchildabuse,climate change,takingcareofourenvironment,helpingthosein needtofindawaytomakeasustainableliving,allwhile addressingtheentire17UnitedNationsSDGs.
Whatareitskeyofferings?Howareyoudrivingit towardstheorganization'ssuccess?
Ourkeyofferingsincludefunding;freeeducation; collaborationonprojectsaroundtheworld;andthe Ambassadormagazine,whichisopentoGGAstoshowcase theirwork.WealsoworkwithChrissySykes'childabuse preventionprogram,whichhasbeentaughttomorethana millionchildrenaroundtheworld.
Rightnow,theworldisgoingthroughahungercrisisor foodinsecurity Thisisaworldwideissueandweare helpingkeepfoodontheshelvesatfoodbanksandshelters. Wedrivethistosuccessbyactivelylisteningtooneanother andthroughteamwork.
CouldyouelaborateontheGGAFLearningInstitute andhowitisempoweringtheyouth.
Inmanycountries,eithercollegeisanexpensive involvementthatiscost-prohibitiveorthereisnoschool nearby Weofferawayforindividualstotakecourses throughourGGAFLearningInstitutethatarevitaltoanyof theworktheydo,includingcriticalthinking,business ethics,andmore.
Thisempowerseveryonebyshowingtheir'continued education'ontheirresumewhiletheylearnnewmaterialor freshenupinareas,theymaybeeducatedin.Italsoliftsthe person'sspiritswhentakingourclassesandgivesthema senseofself-worth.
Whatstrivedyoutowardscreatingaglobalimpactand changingthelivesofmanyothers?
Theoutcomewehopeforis"worldpeace."Wefeelthat teachingothersaboutdifferentcultureshelpsthem understandandacceptothersforwhotheyare.Weareone world,andit'ssomethingwetrytoteachinGGAF We believein"beingthechangewewanttosee."
WebelieveinhumanrightsandworktowardtheUNSDGs onadailybasis.Educationisthekeytospreadingourarms aroundtheworldandtakinginthebeautythatevery countryhastooffer
Wealsohavea"YouthLeadership"programrunningwhere studentshavetakenthreeclassesandarenowworkingon projectsoftheirchoiceintheareasofcommunity,children, andtheenvironment.Thisisalongprogramandwewant thistobeoneofthefirstthatgetsyouthexcitedand involved,andtheywillpasswhattheyhavelearnedtoother youthintheircommunity.
Whatarethefuturegoalsforyourfoundation?Howdo youenvisionupscalingitsoperationsandreachin2022 andbeyond?
TheGGAFLearningInstitutewillcontinuetogrowas moreclassesareadded.TheAmbassadorhelpswith fundingasweallowadvertisingforadonationrate.Isee bothoftheseareasbeingthekeystoourgrowthin2023.
Ourgoalistokeephelpingasmanypeopleaspossible.We willbeextendingourreachfordonationsbeyondLinkedIn andusingothermethodsforfundraising.Wehavesetnew goalsforfundraisingandnowthattheCOVID-19concerns aresettling,GGAFwillbeplanningmorein-person fundraisers.
Thetransformationalleadershipapproachpromotesa cultureofcontinuousimprovementandinnovation inEurope'shealthcaresector,whichleadstothe creationofnewandmoreeffectivewaysofdeliveringcare. Thisapproachencouragesleaderstochallengethestatus quoandseekoutnewandbetterwaysofdoingthings, helpingtodrivetheadoptionofnewtechnologiesandbest practicesintheindustry.
Thisisparticularlyimportantinthehealthcaresector,where staffisoftenundersignificantstressanddemands,and burnoutratesarehigh.Byfosteringapositivework environmentandprovidingopportunitiesfortheteamto growanddevelop,transformationalleadersarehelpingto increaseemployeeengagement,motivationandjob satisfaction,whichultimatelyleadstoimprovedpatient outcomes.
Transformationalleadersalsorecognizetheimportanceof creatingasharedvisionandasenseofpurpose,whichis essentialinbuildingastrongandcohesivehealthcareteam. Byaligningthegoalsandobjectivesofeveryoneinthe organization,transformationalleaderscanfosterasenseof unityandcollaborationandpromoteacultureofcontinuous improvement.
Europehasmanystrengthsto buildontosucceed.Ithasa largesetofvitalincumbent industries;manycompaniesand SMEsareleadersintheirfield, andEuropeenjoysanincreasingly vibrantstart-upscene.Itseconomy isinnovationandknowledgebased24,withhigh-qualityeducation andresearch,firmpublicservices,the world'slargestsinglemarketarea,andan overallpredictableframeworkofrule.
Fortechnologiesthatrequirelarge-scaleinvestments, eitherforthetechnologytomatureorforadoptionatthe companyleveltobeworthwhile,actingattheMember Statelevelcouldbedetrimentaltocross-borderroll-out. Atthesametime,thefundsattractedcouldbeinsufficient.
Furthermore,askillsgapiswideningacrossEurope, betweentheemergingdemandsofthefuture,thedigital labormarketandthepresentationskillsofworkers,and
betweenworkerswithandwithoutthepropereducationand skillset.
Despiteitsachievements,iftheEUistoachieveits ambitioustargetsforthedigitaleconomyandsociety, severalgapsremaintobeaddressed,asidentifiedina comprehensivereviewoftheDigitalSingleMarketstrategy performedwithinthescopeofthisstudy.
Itwillremainaprioritytoacceleratemarketintegrationand harmonization,continuingwithastrongfocusoncreatinga levelplayingfield,buildingagenuinesinglemarketfor digitalproductsandservices,andbuildingonexisting policies.
Firstly,thereisalackofcommonstandardsfordataand interoperability,aswellasalaginnext-generationdigital infrastructure.Secondly,regulationofthedigitalsectoris notfullyharmonizedacrosstheMemberStates(especially foremerging,high-impacttechnologies),whichrisks hinderingtheDigitalSingleMarketintheEU.Somepieces ofregulationcanriskstiflingearlyinnovationifnotadapted tothespecifictechnologycontext.
Thirdly,theEUisfacingaskillsgapforcitizens(basic skillsforthegeneralpopulationandworkforce)and advanceddigitalpractitioners,particularlyindigitalskills. Fourthlyandfinally,Europeisbehindoninnovationfor newhigh-impacttechnologies,bothintermsoffundingand intermsofworldwidecentersofexcellence(CoEs)around specifictechnologies
Digitalsolutionsareinherentlyborderless,themarketis global,andthecompetitionisintense.Evenmorethan traditionalgoodsandservices,manydigitalbusiness models,suchasplatformsorcloudservices,benefitfromor requireacriticalmassofusersandoperateatalargescale thattheyareglobal'winner-takes-all'businessmodels.
Capturingthetotalvalueofthedigitaltransformationhence requiresadoptingandimplementingdigitalsolutionsand establishingastronginternationalpositioninthedigital valuechainthroughworld-leadingdigitalresearchand companies.
Europehasastrongstartingpointinmanyareas.Still,itis alsolaggingbehindotherregions,notablytheworld'stwo largestnationaleconomies,theUSandChina,whichboth heavilyinvestintheirdigitalfuture.Thetwoeconomies appeartohaveaheadstartindigitaluptakeandinvestment. Europeonlyattracted13percentofglobalventurecapital andcorporatefundingin2019.
Recognizingthecrucialimportanceofthedigitaleconomy andtheneedforactionattheEuropeanleveltostrengthen thepositionoftheUniononawiderangeofdigital dimensions.Asof2015,theCommissionputforwardan ambitiousdigitalpolicytobreakdowndigitalbarriers withinEuropeandestablishEuropeasaworldleaderinthe digitaleconomy.
The 2015 Digital Single Market strategy was structured around three objectives:
- Betteraccessforconsumersandbusinessestoonline goods;
- Therightenvironmentfordigitalnetworksandservices toflourish;and
- Maximisingthegrowthpotentialofthedigitaleconomy.
The 2020 Shaping Europe's Digital Future strategy's vision further states that
- Peoplemusthavetheopportunitytodeveloppersonally, tochoosefreelyandsafely,toengageinsociety, regardlessoftheirage,gender,orprofessional background;
- Businessesneedaframeworkthatallowsthemtostartup, scaleup,poolandusedata,innovateandcompeteor cooperateonfairterms;and
- Europemustchoosetopursuedigitaltransformationinits way.
Thetransformationalleadershipapproachisreshapingthe futureofEurope'shealthcaresectorbypromotingamore patient-centered,innovativeandefficienthealthcaresystem. Thisapproachishelpingtodrivecontinuousimprovement, increaseemployeeengagementandsatisfaction,and ultimatelyimprovepatientoutcomes.
-ShreyasiShelke
One of the main areas that Attend2Health addresses is musculoskeletal pain. By having Chiropractors, Osteopaths and Physiothera pists, there is a wealth of knowledge to use to help the patient. In addition, Attend2Health also conducts several wellness interventions such as Pilates, Yoga, Indian Head Massage, Tai Chi, Fitness and Rehabilitation. Once a patient is in less pain and is improving, part of their rehabilitation could include going to a pilates class or learning Tai Chi.
Inspiredbythecausetohelppeoplebyprovidingthe
bestpossiblecaretopatientsthroughanevidencebasedpracticeemphasizingqualitycare.Louise Hampton,theChiropractorandOwnerof Attend2Health,leadsanentireteamofNutritional Therapist,Hypnotherapists,Chiropractors, Physiotherapists,andrelatedprofessionalswiththeaimof providingthebestpossiblecaretopatients.
AtAttend2Health,Louisefirmlypromotesevidence-based practicewhileemphasizingqualitycare.Alongside treatmentprograms,hercompanyalsoindulgesinactivities suchasyoga,taichi,andIndianheadmassage,promoting wellnessandsupportingrelaxationamidstpain.
Let’s dive in to learn more about Louise's journey to wellness.
Brieflytellusaboutyourselfandshedsomelighton yourjourneyasaChiropractorandOwnerof Attend2Health.
AftergraduatingfromtheUniversityofSouthWalesin 2004,IstartedaclinicwithafriendinBirmingham. Simultaneously,IalsoheldachairattheBritish ChiropracticAssociation's(BCA)Councilandbecamea FellowoftheBCA.
Afewyearslater,IhadrelocatedtoBuntingfordwithmy husband,Dominic.Ifoundashopupforrenton BuntingfordHighStreetin2007andthoughtitwouldmake agoodclinic.Gradually,thenumberofpractitionersthatI hadattheclinicgrew.InSeptember2020,Iwasstruckby anopportunitytorelocatetheclinictomoreextensive premises,butitwasascarytimeastheglobaltragedyhit theground.However,Idecidedtomovetothenewer locationasmorespacemeantmorepractitionerscouldwork together
Tellusaboutthecoreservicesthatyouprovideat Attend2Health.Whatistheperspectivebehind consideringtheseservicesaspartofAttend2Health? Howdoyouensurethatyoufollowanevidence-based approachwhenservingpatients?
OneofthemainareasthatAttend2Healthaddressesis musculoskeletalpain.ByhavingChiropractors,Osteopaths andPhysiotherapiststhereisawealthofknowledgetouse tohelpthepatient.Wecanalsoaddresstheirmentalhealth withaCounsellorandHypnotherapist.Itisaone-stopshop forhealthcare.
Inaddition,Attend2Healthalsoconductsseveralwellness interventionssuchasPilates,Yoga,IndianHeadMassage, TaiChi,FitnessandRehabilitation.Onceapatientisinless painandisimproving,partoftheirrehabilitationcould includegoingtoapilatesclassorlearningTaiChi.TaiChi isverygoodathelpingsomeonerelaxandisaverygentle exercise.
Inwhatwaydoyouconsidertechnologicaladvancesto beapathwayinconductingyouroperations?
Attend2Healthallowspatientstobookonlinewithquitea fewofthepractitioners.ItsprivateGPusesalotof technology,includingPRPtohelpwithhairlossand ThermaVeintogetridofblemishesontheface.
Whatendeavorsareyoucurrentlypursuingtoimprove yourservicemeasuresforhealthcareclients?
Wearecurrentlyexpandingthenumberoftreatmentrooms wehavebydoinguponeoftheroomsupstairsandare lookingatthepossibilityoftakingonmorepractitioners, suchasaspeechandlanguagetherapist.Wearealso lookingatdoingmorecoursesattheclinic.
Whataresomeofthechallengesyoufacewhen conductingyourday-to-dayresponsibilitiesat Attend2Health?Howdoyouturntheminto opportunitiesforgrowth?
Byrunningsuchalargebuilding,wedohavethechallenge ofhighheatingcosts.Eachradiatorhasathermostatonit, sotheradiatorsareonlyonwhensomeoneisintheroom. Wearealsoputtinginsomesecondaryglazingatthefront tolimitheatloss.
Whatadvicewouldyouliketogivetobudding entrepreneursandenthusiastswhodesiretoventure intothehealthcaresector?
ApieceofadvicethatI’dliketogivetobudding entrepreneursandenthusiastswhodesiretoventureintothe healthcaresectoris—aswithanybusiness—itisessentialto researchandhaveabusinessplan Thisensuresthatyou canaffordtherentandothercostsassociatedwithrunninga business,asitissurprisinghowtheyalladdup.
Whataresomeofthetestimonialsorrecognitionthat accuratelyhighlightyourpositioninthemarket?(If available/permissible).
"Iwenttoseeachiropractorforbackpain.Thestaffwere lovelyandveryattentive.Iwasmadetofeelwelcomeand ateaserightaway.Verythorough,andasIrequireda secondappointmentwithinaweek,thelovely,helpfulstaff squeezedmeinattheendofthedayandstayedalittlelater Iwouldrecommendit."
-Krystle
"Hurtbackandahecticweekcomingupanddidn'tneed backache;Louisesawmeverypromptly,andthenby Rhiannon,theybothgotmeuprightandwalkingvery quickly,verypromptfirstappointmentandlotsofadvice."
-Joanne
Duringtheeraofglobaluncertainty,the healthcareindustry,despitefacingnumerous challengesandovercomingcolossalobstacles, haspaveditswaythroughcollaborationaccompanied byinnovation.
Theinfluenceoftechnologyonhealthcareleadersis significant.Integratingtechnologyintothehealthcare systemhasledtomanybenefits,includingimproved patientoutcomes,moreefficientuseofresources,and betteraccesstoinformation.
However,healthcareleadersmustalsobepreparedto addressthechallengesthatarisefromtheuseof technology,suchasdataprivacyandsecurityconcerns, resourceallocation,andworkforcedevelopment.To effectivelyleadinarapidlyevolvinghealthcarelandscape, leadersmusthaveastrongunderstandingofthecurrent stateoftechnologyandbeabletoanticipatefuturetrends andinnovations.
Technologyintegrationintothehealthcareindustryhas profoundlyimpactedhealthcareleaders,affectinghowthey makedecisions,manageresources,andprovidecareto patients.
So, without further ado, let's delve right in and learn more!
Asciencethatisconstantlyevolving,medicineisbasedon bothtraditionanddiscoveries.Inaddition,thisindustryhas amuchmoresignificantimpactonpeople'slivesthanmost othercorporatesectors.Whenaskedabouttheirhealth, mostpeoplemaythinkofarecentkneeinjuryoralongtermhealthissue,buttheyaremorelikelytomentiontheir healthinsuranceandhealthcareexpenses.
Thereisnodenyingthesizeofthehealthcaresector.By 2028,theglobalhealthcaremarketisexpectedtoreach $665.37billion,predictsVerifiedMarketResearch.The
CentersforMedicareandMedicaidServicespredictthat nationalhealthcarespendingintheUnitedStateswillreach $6.2trillionby2028,or$4.1trillionin2020,or$12,530 perperson.Andtechnologicaladvancementisthemain factordrivingtheincreaseincurrenthealthcarespending.
Medicaladvancementscreateadditionalareasof responsibilityforhealthcareleadersandadministrationin additiontochancestostreamlineormakehealthcare deliverymoreefficient.
Inthewakeofthecoronaviruspandemic,twoareasof healthcareinnovationhavedrawnconsiderableattention. Thesetwoareasare:
Accelerating digital adoption -Thehealthcareindustryhas traditionallylaggedinthisarea,buttheepidemichas pushedittoadoptnewtoolsandtechnologies.Usingvirtual appointments,providersquicklyexpandedtheirofferings andsaw50to175timesasmanypatients.Theyhavealso improvedtheirdigitalcommunicationproactivity
Future-oriented workplace -Thepandemichashighlighted howmuchhealthcarecanbeprovidedvirtually,including virtualtreatment,remotepatientmonitoring,andvirtual teamworkforworkersinthemed-techandpharmaceutical sectors.
Healthcareindustryleadersmaybemoreawarethanmost thatCOVID-19createdaneedforspeed.Still,theyalso understandthatmaintaininganenvironmentthatvalues innovationandchangerequiresresourcesliketime,money, patienceandbrilliance.Businesstransformationsnever occurallatonce.Creatingagreatindustry,organization,or teamtakesmorethanonegoodinnovationoraluckybreak. Innovativegrowthisagradualprocessrequiringpatience, effort,teamwork,andpurposefulactiontoreachthedesired outcome.
High-caliberexecutivesemphasizingtheircompany's fundamentalstrengthscanhelporganizationsgetthrough anycrisisandultimatelyrealizetheirfullpotentialby placingtherightpeopleintheappropriateplaces.
Thehealthcaresectorisexperiencingrapidinnovationand transformation,whichpresentsarareopportunitytomake significantstrategicadvancements.Givenhowquickly thingshavechangedlately,thehealthcareecosystem's variouscomponentswilllikelyfunctionsubstantially differentinthecomingyears.
Trainingpersonneltoutilizethenewtoolsandusethemin waysthatkeeptheneedsofpatientsandcarersinmindwill becomemoreandmorecrucialinthehealthcareindustry Evenwhileyoumustbeabletoactivatethecameras,itmay bemorevitaltosupporthealthcareprofessionalsasthey guidepatientsthroughanovelandoccasionallychallenging waystointeractwithmedicalprofessionals.
Itwillbecriticalforhealthcaremanagersinapost-crisis environmenttoevaluatehowinnovationcannotonlyfix problemsbutcanalsodosoinwaysthatproduceamore effective,efficient,andfairhealthcaresystem.
Cloud-based CPAP monitoring:Tobetterservepatients duringthepandemic,ventilationdevicemanufacturer ResMedacceleratedtheEuropeanreleaseoftheirpatient datamanagementprogramAirView.Dataissentto healthcareworkersthroughthecloudbyAirViewusing cellularchipsinCPAPmachinesandventilationequipment.
3D Printed Nasal Swabs: To alleviateaglobaltesting supplyshortfall,AI(artificialintelligence)softwarestartup Axial3D3DprintednasalswabsforCOVID-19tests.This methodpreservedsamplesmorethoroughlythan conventionalswabswhilebeingpracticalandquickto create.
To conclude, Technologyhasprofoundlyimpactedhealthcareleaders, providingthemwithnewtoolstoimprovepatientcareand streamlineoperationsbutalsorequiringthemtonavigate newchallengesandresponsibilities.
-ShreyasiShelke
Inanindividual’sendeavorstoleadasuccessfullife,it isimportanttonotethat,itisnotonlytheshipthatis helpingtosailbutalsotheotherfactorsatplay supportingthisjourney Thisistruenotjustforpersonal growthbutalsointheworldbasedonitssocial relationships.Inthissetup,ifoneistheconsumer,theother isthebenefactor
Michael Harty Founder and Director Home Care Direct
Whilethefacilitatorisoftensupportedinvariousforms,the otherparty’sneedsarefrequentlyneglected.Tolivein harmonyandcontinuetorunthewheelsofprogression,the issuesoftheproviderhavetobeaddresseddiligently, especiallyinthehealthcareindustrywherecontemporary timesarerequiringthemarkettoprovidequalitymedical staff.
Toensurethisqualityinthetrendingworldofhome-based solutionsandcare,variousleadershavecomeupwith avenuesforprofessionalstoenablethebenefactor’swelfare aswellastoenhancetheefficientsupplyinaresidential setup.
OnesuchleaderisFounderandDirector–Michael Harty,whoiscollaboratingwithuniquetechnology solutionsanddeliveringthemthroughhis company–HomeCareDirect,empoweringthe industrywithhappy,well-rewardedand proactivecarerswhileestablishingcontinuityof care.
Thisishelpingbothsidesoftheeconomicchain, wheretheworkergetstheopportunityto experiencemorethanwhatthetraditionalsetup offeredandalsothebeneficiaries,whohaveaccessto qualitymedicalfacilitieswhileenjoyingtheircomfortat homewithoutthewantofhavingamiddlemanforthis purpose.
Let us read more about his inspiriting journey in the interview highlights below!
Michael,kindlybriefusaboutyourselfandyour journeysofar.
Ihavebeeninvolvedinthehomecaresectorsince2009, whenIsetupmytraditionalagency.IwastheChairperson ofHomeandCommunitycareIreland(www.hcci.ie)–a tradeorganizationforprivateprovidersinIrelandforfour years.
In2019,Isoldmytraditionalagencybecauseofthe changesIsawcomingdownthetracksinthesector, specificallyaroundtherecruitmentandretentionofcarers.
Isubsequentlysetupanonlineplatformtoenableand empowercarersandfamiliestoworkdirectlyinasafeand tax-compliantmanner,withouttheneedforanagencyin between.
CouldyoupleasetellusabouttheinceptionofHome CareDirect?
IsetupHomeCareDirectnotonlybecauseofthehuge issuesinvolvedwiththerecruitmentandretentionofcarers butalsobecausewesawthat,inourtraditionalagencythat manypeopleandfamilieswerewellabletoself-manage theircare.
WedevelopedourIPfromthein-depthknowledgewehad ofthemarketanditsneeds,therebybuildingtheplatform fromscratch.
Pleaseelaborateonthecorevalues,mission,andvision ofthecompany.
IsetupHomeCareDirectwiththreeaims.
Firstly,tomakecaringamoreattractivecareer.Secondly,to providebettervalueformoneyforpeopleneedingcare,and thirdly,toimprovethequalityofhomecareprovision.
Weachievetheseaimsbyremoving,whereverappropriate, thecostsofamiddlemanandredistributingthosecostsinto carer’spocketsandsavingsforfamilies.
Why,inyouropinion,isaskilledcarerimportantfor theserviceofthesenilepopulation?Howisyour companyengagingwithcarerstoprovidequalityelder care?
Forus,inHomeCareDirect,thetwoprincipalpillarsof qualityhomecarearehavinghappy,well-rewarded,and proactivecarersandhavingcontinuityofcare.
Ourplatformdeliversonbothoftheseaspectsbyturning carersintominientrepreneurswhotakerealownershipof theirwork.Carersgetsignificantlybetterrewardscompared toworkingwithatraditionalagencyandtheyhavemuch morecontrolovertheircareer
Wefeelthismakesforamotivatedandquality conscientiousworkforce.
BecomingIreland’spremierHomeCareAgency wouldn’thavebeeneasy.Howdidyou,asaleader,turn thesechallengesintoopportunitiestoreachthisposition intheindustry?
Homecareisasectorthathasseenlittlechangeoverthe past30years,butwithtechnologyanddemographicsnow bringingsignificantchange,wehavetriedtousetechnology asameanstoaddressthesector’sissuesandhelphomecare playamoreimportantroleinourhealthsector
Wetooktheviewthatwaspossibletocomeatthesector’s problemsfromadifferentangle,specificallythatofthe carerandthatthekeywastomakecaringanattractive careerabletocompetewithothersectors.
We developed our IP from the in-depth knowledge we had of the market and its needs, thereby building the pla orm from scratch.
Whydoyoubelievethatriskaversionisahugebarrier toprogress?Whichisthebiggestriskyouhavetakenin theprofessionalcareerthathashelpedyougrow personallyandprofessionally?
Ihaveneverbeenafraidoftakingarisk,butIfirmly believethatriskcanbemitigatedbysurroundingyourself withgreatpeopleandneverthinkingyouhaveallthe answers.
Asanexperiencedleader,whatadvicewouldyouliketo givetoaspiringentrepreneursandenthusiastswhowish toventureintothecompetitiveindustrythatyouare serving?
It’sapeople-drivensector,andthekeyishavinggreatly motivatedcarers.Thatcanonlybeachievedbytreating carerscorrectlyandempoweringthemtoturncaringintoa greatcareeroption.
Whatarethefuturegoalsofthecompany?Howdoesit envisionscalingupitsoperationsandreachin2022and beyond?
Ourimmediateaimistofurtherincreaseourpresenceinthe Irishmarketwhereweseehugeopportunities,andthen
possiblytolookattheUK,wherethe2014CareActhas fosteredthegrowthofpersonalbudgetsandself-managing care.
Giveusafewtestimonialsfromyourclientsor customers,andawardsorrecognitionthataccurately highlightyourcompany’spositioninthemarket.(If available/permissible)
Roxana(carer)– “Home Care Direct has made caring an attractive career for me and enabled me to build my own small business.”
Mary(Client)– “I can see the different attitude carers from Home Care Direct have as opposed to agency carers. They are so much more motivated and never let me down.”
